Lenovo Complaints & Reviews

I have bought lenovo k8 note mobile in 2018 jan now it was completely dead and when i went to service centre they asked to change mother board it nearly cost about 10, 000 rupees i bought this phone nearly 13, 000 rupees the mother board issues are let by company not by us please regards to lenovo company to over come the issue and made happy the customer

I updated the recent update then i got an issue that my device in a restarting loop its not opening at all. When i ask the service center they told me to change the mother board which costs me around 13000 and some members of lenovo community said that they will solve the issue in next update. They gave the update and corrupted the motherboard and asking the customers to pay for that.

Well i called the customer care. Initially they told they will send the battery but there is no service engineer available to fix the battery. Then they sent me the quote for battery mentioning delivery by 75 days and Rs 1500 for services for just replacing battery. Really it's pathetic how the Lenovo service centre behave. They have no manners and no worries for the customer. They are just relaxed. It has been a week now but no response from those service people. Some Manjinder guy and the lady from Banglore sent me the mail but really pathetic on their part. I will wait or will now put a legal notice

Me and my bro had purchased lenovo ego smart watch. We have to download the Shenzhen hengclouds ecology technology co ltd app for day to day fitness chart. App is not compatabicomp with one plus mobile Android pie.im using one plus 5 and bro use 6t both face same issue that we are not able to use the app due app is misbehaving and connectivity issues.we have mail to App developers for fix it coz max people are using android pie and they will face same issue. But they are not resolving the issue last 20+ days.

After the Lenevo had released the update for K8 note phone, as soon as I installed it., phone is restarting again and again.
Now service centre told me it is a motherboard issue which cost around 8000 INR. Because of Lenevo fault, phone is no more in use. Either they should provide new mobile or reduce the cost of motherboard so we can afford it. If this is not not resolved, I'll never recommend anyone any type of Lenevo product.

I have raised a request to resolve my touch pad issue on 27th of may 2019, But it has been 10 days my touch-pad issue is not resolved yet.
My laptop is under warranty and am spending most of my official time to follow up with this lenovo guys and it's impacting on my official commitments.

Further details below : -

SR # : [protected]
Request date : 27th may

I had purchased a lenovo laptop on july 2018. The battery was not working properly and i had raised complained with the company in march. After 3 days of trouble and keeping my laptop under observation whole night, they came to conclusion for replacement of battery. The battery was working fine for 1 month and again started facing the issue. I had raised complaint again with lenovo. They asked me to take whole system back up in external drive to format/reset the laptop. Since i didn't had any external drive i requested them to provide me on temporary basis but they denied so i had to purchase a new one even though i didn't required initially. They formatted the system which wasted another 5-7 hours but the issue didn't resolve. There was no call back from customer care in preferred time and later they told me to raise query again on chat. After doing the same investigation they came to conclusion to replace the battery again as i feel the initial one was not the genuine product. I asked them to give confirmation that issue won't happen again as this is wasting my time and efforts again and again and also my laptop will be out of warranty in 2 months so i will have to spend from my pocket if this happens again but they denied. I asked them to replace the laptop with a fresh one but they denied as well. Than the senior executive called me and spoke rudely that they can only replace the battery and do nothing more. My concern is what if the new battery is also not genuine and will be faulty after the laptop is out of warranty? Why should i suffer for company's faulty products?
Complain number - [protected]

Keypad/mousepad not working properly.

Sometimes when i boot my laptop, the first thing that appears is: lenovo icon with the description 'to interrupt normal startup, press enter'
This happens most of the time. And when i pres enter it goes to mcafee screen after which it goes to blank screen again.

Keyboard's blank spacwe doesnt work most of the times and sometimes it keeps pressing the blank screen without even pressing it once.

Lenovo k8 note is released in the market 1.8 years ago... Many people are facing the issue of automatics boot loop{ after the update of 8.1 os with a bug ] (Mean the phone switches off/on itself every 5 min... I have complained and 600 others also complained in the lenovo forum (https://forums.lenovo.com/t5/K8-XT1902-Smartphones/Lenovo-K8-Note-Auto-Restart-...⇄ but the customer management team adviced to repair on our own cost for rs 9000 for a phone with actual cost 12, 800 1.8 years ago and now has a price tag 8k in the month

Dear sir/ madam,

My lenovo phone model number is a7020a48 problem is tech not proper work so i have to go lenovo care hanumangarh care service center there service executive say me 1200/- charge 1200/- rupees from me that no paid bill because if you have take a proper fully folder with display & tech then 4500 charge then he we bill give me bill & also my tech not proper work & no any give me bill kinldy resolved it

Dimpal mehra

[protected]

Hanumangarh

Phone lenovo model no is a7020a48

Thanks & regards,

Dimpal mehra

[protected]
Hanumangarh

I had purchased lenovo k8 note online during december 2017 around rs.10k. On 10th may 2019 i faced problem. Phone suddenly started becoming on and off and does not operated well after that. On complaining to lenovo service center they dignosed and told that it is software problem. They formatted handset and reinstalled android 8.0.0. And it worked well for next 24 hours. After that again same problem of becoming frequent on and off. Now complained again to lenovo same service center at mobilink, mangalwarpeth, kolhapur, maharastra.
Now they told that motherboard has problem it will cost rs.11700/- to replace motherboard, more than handset cost.
I frequently requested them to give me official quote but they don't. Afterwards they offered 25% discount. This is absolutely ridiculous and loot of customers. I have lost belief in brand lenovo and will not recommend to any one, or i may suggest not purchase at all.
P. V. Chavan
[protected]@gmail.com

I purchased the Lenovo K8 note on August 2017 from Amazon. Till 10 May 2019 my phone was working properly. After the update my phone started rebooting after every five minute. I called customer care and they suggested to hard reset the phone. I did and then my phone reboot only when open any application some time. I went to Lenovo service center in Indira Nagar, Bangalore they initially said that it is software issue and later they called me and said that it is motherboard issue and I need to change the motherboard and it will cost me around Rs 8000/- . My phone IMEI number is [protected].

Getting restarted continuously.
When i visited below authorized service center
Service center name:today telecom
Service center address:9/10, padmavati darshan, near deepak cinema, opp. Yamaha bike showrrom, n. M joshi marg, elphinstone west, mumbai-400013
Contact details:[protected]..[protected]

The service center executives are very arrogant and asking for money to update software of mobile. Even after that also it's not working now they are asking me to change mother board. When i asked about the price they are saying in the cost of that mother board you can buy new mobile.

I was trying to explain that this has happened because of the latest update provided by lenovo only why should i pay for it, so they giving me example of iphone (The battery issue happened earlier because of there latest update). What a pathetic explanation they are provided i don't believe it.
Lenovo please save yourself for getting so much famous with this issues.

Please give me some solution.

Regards,

Shivm

I gave my lenovo tab in ananya infotel service center on 30-april-2019.
Several times i asked whether it got repaired or not they used to say we will call you after sometime but they never called. Today also i called them they told we will be calling you in 10min but they didn't.
After 2-3 hrs my husband's called them and asked about the same suddenly they told it got repaired please come today itself and collect it.
When i went there they gave me a tablet which was not mine. Screenguard was removed from it when i told screen guard was there in my tab but in this tab it is not there.
Many other things were also there because of which i had a doubt like all the stickers which were there in tablet backside were now in front side, screenguard was missing, serial no. Was not matching.
When i told these things to them like where is my screen guard he simply said was not there then suddenly a person came and said while repairing we removed the screengurad. Here my question is what is the need of removing screenguard when it was not there in camera.
Then i asked about serial no. Which was not matching earlier he just edited and told now it's updated. We just restarted the tab.
Then i asked about part no. Then they were unaware of that.
I didn't take that tab as it was not mine
Also that condition which they were giving me was not new and my tab was 5months old which i didn't use much.
Also not able to contact any lenovo online support as all the no. Are invalid. It was better to keep that with fault only.
Feeling helpless now.
I will never buy or recommend for lenovo product here after.

I had purchased lenovo k8 note on last year (Not in warranty) now my mobile is getting switch off problem. It is getting switched off after 5mins use. I tried reset my phone still i am facing the same problem and still my phone's problem is not get resolved. So kindly take necessary steps to resolve the problem. Let me know if you need any further help.

This is the worst company i have ever dealt with. I ordered a lenovo legion y740 from them in march of 2019. At the time i was promised a shipping date a couple of weeks out and for the product to arrive a week following that. I was excited. I had done research on this product and it was everything i wanted (Despite being a bit over the budget i had planned for). A week or so later they delayed the laptop 4-6 weeks without notice. I was not happy so i called them. The customer service team read from a prompt and blamed my order for being custom. For clarity, i asked for a larger ssd and windows pro (Not a problem that should result in a 4-6 week delay). Customers with delayed shipping had been offered a discount. So reluctantly i decided to wait. I had been charged (Or so i was told at the time) and the refund would take a while i was told. They offered to contact the "warehouse team" and get an update and ask for it to be expediated. I was promised they would be in touch with me via email. This, of course, never happened. Plus, i was excited about the product. When the date for shipping arrived they updated the "shipping date" to the next day and the "estimated arrival date" to the same day as the "shipping date." this did not add up so i called them. They read me, word for word, the same speech about my custom order. At this point i was on call three with them i believe. I was angry. They said they could not tell me where my order was and would have to contact the warehouse team for an update. I was angry but the tech did send me an email. Of course, there was no follow up. Later that day i decided to cancel the order. I called and requested a cancel. The person from lenovo tried to convince me it would ship the next day and that he would give me a $100 discount. I declined and demanded a cancel. They put in the cancellation and told me it would take 24-48 hours. At this point i was suspicious because i could not find a charge for the laptop on my account. I asked them if i had already been charged and they said i had and that they would have to process a refund for the full amount due to the cancellation. I later found out from my bank and amazon pay that i had never been charged. After my cancellation request i received an email stating that my order would be cancelled due to "federal law" because they could not estimate a shipping date unless i contacted them and requested they keep it open.

A little over 24 hours after i cancelled they shipped the laptop.in looking at other customer complaints i understand this is a common response so they can claim that the laptop was in the process of shipping and could not be cancelled. That is not true. Their own website said it wasn't shipping and i had an email stating they had no estimated shipping date!

I called lenovo again, they stated that they could reroute the package and "once it was received" by their north carolina warehouse they would process a full refund. I was confused again, they had never charged me. I did not want them to refund money they never charged but i did not want to pay to ship the laptop back to them. I asked where the money would be refunded to me and they said to "amazon." i checked the ups tracking website, the laptop had been shipped but a new delivery location was in process. I called amazon pay, they told me that the charge was "in process." however, they issued an email to lenovo stating that this was cancelled and i never received an item so lenovo needed to cancel the payment it process. This email was apparently ignored.

On 5/2 the laptop was received by lenovo in whitsett, north carolina. I have the ups shipping confirmation. After lenovo received the laptop, they charged my credit card for over $2, 000.00. This is theft. I did not receive the laptop. I did not want the laptop. I had cancelled the laptop. Amazon had tried to cancel the laptop. I called my bank but had to wait for the charged to officially post to my account before disputing it. I have also filed a complaint through amazon pay and they are trying to resolve this as well. I cannot call lenovo today because it is a saturday and they are not open.

Every time i called lenovo their person on the phone clearly had no idea what was going on. They would lie to me about the reasons for the delay (Apparently there was a shortage of parts from the manufacturer - something i might have understood if they just told me that) and made promises they did not fulfill. They told me that they had already received payment. They had not. The customer service people refuse to allow you to speak with a supervisor. They are utterly unhelpful and i wasted hours of my time trying to resolve these issues to no avail.

Hello sir, sorry to say that lenovo laptop service centre, munirka, delhi, is did very bad with me, there is a software problm on my laptop but they said therd is a motherboard problms and they charge 3550 /- from me but after that also, i m facing same problem, then i tried to contact with service center employ but they did not respond my call, please sir, do an strictly action against them, i don't want that people's will face same problm as like i am facing now,

Bought ideapad 530s
Order date:apr 7, 2019
Invoiced data: apr 9, 2019
It was supposed to come along with a bag, targus b810 as shown in their website.

Instead of recieving the targus b810 bag for which they invoiced me for, they shipped me the wrong bag which cannot even fit my new laptop in.

I need a replacement for the current bag i have received to the one i was invoiced for, i/e targus b810 as shown in the lenovo india website.

Contact: [protected]

I bought lenovo k8 note in september 2017 from last week system updated new version of android after that my handset has stopped working. Customer care has told me that new android is not working in this device due to which your handset has stopped working but next day i was informed that phone's motherboard was not working and its cost would be 80-90% of the device cost. As per customer care of lenovo due to updating of new android in handset motherboard is not working properly.

Lenovo idea pad slim design laptops are faulty. The power button contains a plastic support underneath the switch, which has to be handled extremely delicately unlike normal laptops where you press the button to switch on and off the machine.

In a recent case my company purchased a lenovo ideapad (Sl no yd04axzl) and within 2 weeks the power button became loose. It was unrecognisable that there was a plastic part underneath which got pressed as the machine was functioning perfectly ok. However after another 6 months suddenly the machine stopped charging. This resulted in a situation where we had to approach the lenovo service center. There it was detected that the mother board has got damaged which is covered under warranty, however the plastic part underneath the power on button is concluded to be a user inflicted damage and warranty is denied. This they mentioned is covered under "accidental damage protection plan", which was never offered to me during the purchase of the machine mentioning that such protection is necessary to claim even damage of parts inside the casing of the computer even if the casing is not damaged.

My laptop was purchased on the 6th of june 2018 and is still under warranty. I had also purchased additional 2 years warranty from croma (Where i purchased this laptop from) to gain peace of mind for atleast 3 years.

There is no specific indication by lenovo mentioning what is normal wear and tear and what consumer inflicted damage.in my case there is no apparent damage in the area where the power on switch on the cover of the machine hence i am completely perplexed how the plastic part underneath can get damaged without damaging the casing. I have photographs of the damaged part as well as the cover (Attached). This can only happen if there is a fault in the design. Ideally such things are taken care of during the design failure mode and effect analysis (Dfmea) stage. But it looks like such failure analysis was never done during designing of this machine and hence consumers are being penalized.

Also the quotation provided for this small plastic part is rs 7000, which is 15% the cost of the machine. It looks like lenovo is trying to recover the cost of the motherboard which got damaged by overcharging this small plastic part. It is hence necessary for a consumer to understand what was the purchase price of this part and by how much % it is being loaded while selling it as a spare to the consumer.

As a consumer hence i need justice -
1. Either lenovo takes care of this damage free of cost and ensures that such flimsy design power on switch be replaced with appropriate design modification or ensures that any future damage of such nature that i apprehend over the life of the machine be taken care of by them free of cost. Or

2. Refunds back the money that i paid to purchase this laptop along with sensitive data that i have in the hard drive of this machine.