Lenovo Complaints & Reviews

I've purchased lenovo ideapad 330 in the month of august 2018. Every now and then.. When i start using internet, it doesn't work.. It shows.. "there is something wrong with the proxy settings or tge address is incorrect". I've taken my laptop to lenovo authorised shop where i bought my laptop regarding the issue.. Even they doesn't seem to understand... They simply change os and tell us it will work fine here after.. Same issue continued.. And i already took my laptop 3 times to that place regarding the same issue.. I bought this laptop to study and do course.. But it is of no use.. I couldn't use this laptop.. It is not even 5 months since i brought this laptop..

My name is ram avtar patra ([protected]) and i am using lenovo k8 note mobile handset. And last month i have purchased a lenovo/ motorola turbo charger on 2nd dec 2018. From your service centre (Communication solutions okhla delhi 110020). It's value of ₹ 1550. But after 18 days my handset have not charged by my new lenovo charger. Then i visited store again. And your technician checked my charger and change my data cable. So, at that time issue has been resolved. But after 11days now same issue facing again. I have already try to connect to another handset but it's not connect. Another charger is connect in my phone properly. It's not possible for me to visit the stores for again and again from noida to okhla by spend travel expenses. After trouble shooting i realized that it's data cable issue. And i confirmed that service center given me a data cable is not a lenovo or motorola cable. It's a ordinary data cable provide me. Bcoz it's haven't any tag of lenovo or motorola company. Plz check and resolved my issue

Dear sir, i have parches Lenovo leptop on 29/12/2017 from authorised dealer at Vijay sales maninager Ahmedabad.so warrenty end date done 28/12/2018.but my warrenty started from three month previous [on September 2017 ]from the perchesh date 29/12/2017.and warrenty end date was September 2018instead of 28/12/2018.so as my opinion it is directed my Lenovo leptop /product is not fresh.so give me new pish/product or upgrade my warrenty as a company parchesh offer like 999rs for 3 year warrenty.i am small person so you help me . Lenovo yoga leptop -520141kbu. mtm/model no-80x800QBIN. serial no-mp19Q6ZB. notebook-yg520-141kbi54g. mo-mpnxb7710043. seller-/dealer-Vijay sales maninager Ahmedabad. invoice/warrenty start date-29/12/2017.but instead of them september2017. warrenty end date-28/12/2018 but instead of them September 2018. bill amount-52990

I have updated my Lenovo K8 Note in Android 8.0.0 (Oreo) after updating my mobile is restarting automatically and creating problem for me.
After this update, I contacted customer care they suggested me following solutions.
1. Resetting phone
2. Stopping Moto app launcher and relaunching it.
3. Resetting app preferences
4. Updating my Oreo to latest version of September 5, 2018.
5. Running mobile into safe mode.
None of the solutions worked for me.
now yesterday night (Date:01-Jan-2019) it's been completely of no use. Getting restarted continuously.
When I visited below authorized service center
Service center name:Today Telecom
Service center address:9/10, Padmavati Darshan, Near Deepak Cinema, Opp. Yamaha Bike Showrrom, N.M Joshi Marg, Elphinstone west, Mumbai-400013
contact details:[protected]..[protected]

The service center executives are very arrogant and asking for money to update software of mobile. Even after that also it's not working now they are asking me to change mother board. When I asked about the price they are saying in the cost of that mother board you can buy new mobile.

I was trying to explain that this has happened because of the latest update provided by Lenovo only why should I pay for it, so they giving me example of iPhone(the battery issue happened earlier because of there latest update). What a pathetic explanation they are provided I don't believe it.
Lenovo please save yourself for getting so much famous with this issues.

Please give me some solution.

Regards,

Ashishkumar Teli

I am using lenovo a7000. I'm very upset with the network speed same jio works better in other mi phone but creates problem running in my phone.
Recently wifi router device "jio prrivate net" was installed at our campus but me and my batchmate 's lenovo phone does not gets connected to wifi router jio private net whenever i try to connect to router it does not shows aka option in it. We both are troubled. Immediately resolve our issue

I bought the lenovo k8 note on oct'17 in amazon, from 24 dec night it like 11.30 mobile started to hang and switched off, then not able to on the mobile. Gave to service center they said that mother board issue, cant do anything with the mobile. It has been only one year the mobile i used, very disappointed with the lenovo mobile. Please refund the amount or provide me new handset for this issue.

I filed a complaint regarding change of keyboard for my pc and the ticket number is so:[protected]. The guy who is supposed to check my pc has not responded to me from many days. And lot of my works are not being able to complete because of this. Even the call centre people were not responding. You see this irritates me a lot. I've got a good impression on lenovo and yes i recommended to all my friends. But yeah now it's not like that anymore. I will be leaving in 2 more days. I need you to take immediate action on this. And resolve my issue as soon as possible. Its urgent. And i think you get it.

Hello sir,
Lenovo k8 note with lot of issues and december 15th they provide security patch update after installing that update mobile restarts continuously.
I contacted the customer support they said that they are receiving lot of complaints based on this problem
They said this is boot loop problem it will be fixed by replacing board it cost
Rs:5800. I said this is happen because of the security patch received from lenovo
I bought this mobile on september 2017 after 14 month this mobile become not usable state
I need replacement please take action
Contact no :[protected]

I had purchased a lenovo phone which is zuk z2 plus from yaantra on 11-10-18, it has been almost 2 months and i have not got nougat update yet. I had searched on web for a solution and it showed me to wait for 7-8 days but nothing worked for me.in the system update it shows no update so i want you to help me out and provide me a solution as quick as possible.

I had purchased lenovo vibe k5 (Gold, 16gb) mobile phone on jan 2017, invoice no., not since the touch pad of the mobile is not working request you to kindly get it repaired or replaced at your end. I checked online and many people were facing the same problem. So dropped the phone in a corner and purchased new. But now i broke my phone so using lenovo again and it's pathetic.
Don't know how to explain but it's frustrating.

Dear sir, i am purchase a lenovo yoga laptop woth more then 40k price having some touch nd keyboard issue feom same day, lenovo replaced my lappi but with in 5 days it is also in same condition held, this time my lappie got repaired and now with in 3 days i am again faced touch and keyboard not working issue.customer representative not dealing me smoothly and i am wasting my time more then i worked here.
I request you kindly take on seriously and urgently to resolve my issue with a genuine suitable conclusion or refund my money.
Thx
Ajit kumar
[protected]

I had bought my lenovo z2 plus from
yaantra on 11-10-18.It's going to be almost 2 months but thenougat update hasn't reached me, whenever I open system update it doesn't show the update.I searched on the net and it showed me to wait for 7-8 days but not it has been almost 2 months, so kindly give me a solution for it ASAP.

My mobile model is Z2132 .

I buy a lenovo k5 note mobile before one year ago from online shopping market flipkart. Now the mobile was very heated and hanging. I am unable to speak to someone due to heating issues. And the mobile display was dull in one side. The heating issues major problem in my mobiles. Now i am very disappointed to bought the lenovo mobile. Please solve my problem as soon as possible.

Dear team,

Greetings..!!

Problem with device:-
Yesterday unfortunately due to battery low my mobile (Lenovo zuk 2) got switched off. When i plugged the cable and restarted my mobile i got my security pin screen and when i enter the mobile automatically restarts.

Action performed:-
Today i bought my mobile to lenovo store - koramangala, 5th block near jyotinivas college and behind bharat petrol bunk, bangalore, india. Now the technical engineer is saying the total data will be lost and they will reinstall software. After deep breath i said ok. But then again after some time they said they need to check hardware. My mobile need to open and check and i said ok.

But after 1 hour help desk girl said they were checked and internal parts ore ok. Now they are saying they will check by replacing every part. I don’t understand what kind of service is this. They were not able to identify and they will check by replacing all products.

For now i am taking my mobile back because there is no trust and the way of communication of that help desk lady also very bad.

I am also in customer industry where we have to be polite with customers. Kindly check this internally and please develope some politeness and tecskills in the team which will help to other customers.

Sorry for the bad feedback hope you understand.

Thanks & regards,
Hussain

I brought brand new lenovo ideapad 520. Just after unboxing i found little shock in my laptop. Also that laptop was too much slow.
When i complained, customer desk said that the small shock is acceptable as per international laws. When i insisted several times they replaced my charger and that problem was solved. Still "laptop slow problem" remains the same and thay only have answer that you can increase the ram, we are finding some speed issues in this laptop. My 4 gb brand new lenovo laptop is too much slow than my old 1 gb laptop. The product is ether faulty or my one is having manufacturing defect. But their customer care system should resolve the issue. Rather than giving excuses. Too much disappointed.

The worst part of my life is buying a lenovo phone for twice! It's really too bad! No battery life. It gets heated soon. Can't use for longer time. Sim slot have problems. My phone will never get signals. Always i need to call thrice or more than that. And the display brightness will be never under control. Camera is getting worst day by day. The more we update the more worse we get. I got lenovo k8 note for 16000 it doesn't worth even for 5k. Such a worst performance. Nva buy lenovo products again. Dear lenovo o[censored] cnt maintain quality please stop production

I purchased a lenovo yoga book almost a year ago. Recently windows 10 updated removing my amin rights i cant download uninstall or. Make an changes whatsoever which makes the pc useless because the whole purpose if the purchase was to install software on there for are and design purposes which i am. No longer able to do. What is worse is that i can't fix it i got in contact with windows and any of the solution that had was stopped. Short by the devise. There are no reset pc option. The darn halo board qont. Work when trying to put it in safe mode. It was a waste of my money. Do not buy under any circumstances.

Dear concern,

I have purchased a laptop from your binary infotech pvt. Ltd. Sco 50 (Ground floor), adjoining to pnb, sector 20-c, dakshin marg, tribune road, chandigarh-160020 for 10th july 2018, mr mohit sharma sales person guide me you can buy laptop through credit card we are giving interest amount back with in 90 days. Whatever i have planned to buy on cash payment. But he suggest me again and again and did commitment its lenovo offer.

Whenever i have not received any interest amount which i have paid to bank. I have so many times to call him or email but they can did not respond me. Now mr amit is looking this case, he is doing every time false commitment.

Kindly resolve my concern other wise we have to option go to legal.

Regards
Ajay thakur
[protected]

Sir, near about one week ago i made my complaint before you regarding my lenovo phab 2 and the tele connect authorised service centre of bhubaneswar (Odisha) has kept my set from 13.11.2018 and it assured me to delivered upto 20.11.2018 after exchange of lcd but the service centre could not deliver again or is replied me on 26.11.2018 when i sent to the service centre that the mother board is need to replace. So the service centre playing hide and seek with me and causing mental agony and hampering my advocacy profession. Kindly take necessary step for resolution of problem. Noor mojassam-advocate

I have bought lenovo ideapad 300-15isk laptop from croma store in ahmedabad. I have faced a lot of issues with this laptop since i have bought it. I have to replace the screen two times.in last week i have faced a power issue and for that, i have gone to the service station. They told me that they need to change the motherboard. They have done so and after that, just in 4 days, it occurred again. The laptop has stopped charging and that happened again in my university exam times.

I am really tired with this piece of laptop i have received. I request the lenovo india to replace the whole product in place of changing the several parts again and again. It is really a defective piece. I am tired by visiting the service centers frequently. My laptop is not in the original condition now. Everything is mostly changed. I am really demanding the whole new product piece in replacement of this faulty piece and that again with the full warranty.

I request consumer service to take the required action against lenovo india to take a quick action on my issue.

Please find the serial number of the product along with the past three service request numbers i have made to lenovo for my past issues.

Serial number: pf0d73jn

Service request: [protected]
Service request: [protected]
Service request: [protected]