Lenovo Complaints & Reviews

I alredy two mail but no reply for your side.

I purchased lenovo k6 note mobile from saudi arabia. It has autometiced blasted. It's just in the warranty. I need this mobile new but its warranty is not going on in india. So what should i do in it sir? Tell me a way out of it. Please complete this as soon as possible. I have a bill for this mobile there is still a month warranty.

I purchased on mobile set of your esteemed company mode : lenovo a6600d40, imei1 : [protected], imei2 : [protected],
Color black,
There is problem in battery charging and other related problem, i have requested in customer care centre haldwani, they told that they have repaired it but still the problem is same, the charging of mobile is very tough for us.
So please support us,

Jyoti pant
Almora - uttarakhand
Mobile [protected]
[protected]

My lenovo yoga laptop 520-14ikb u, serial no. Mp1cq1bw, was purchased from reliance connect store, oberon mall, cochin. (Purchased on 15th aug), possession received by first week of september.

I noticed a problem of flickering, dark patches on screen within 1 week, and reported to the store. Once i have taken it to the store, but when they demanded to deposit the laptop, i could not. Because the data was not backed up yet.

I took the laptop back. I noticed that the flickering issue could be subsided/arrested by slightly applying pressure on certain part of the screen. I have touched so, and unfortunately the screen got a hairline break at the bottom right corner. (Small, hardly noticeable, 1 inch long hairline).

I being honest, i also reported this while trying to submit the laptop back again to the shop. They told me that now it is a physical damage. I took to the service centre. They said, the servicing for flickering would also get rid of the hairline anyway (Or viceversa), and it could be serviced under warranty if i escalate to the national level service through online support.

I connected to them by finding their twitter handle. I explained the whole story, they said, if i prove that the flickering happened before the hairline occured, they would consider it.

I spoke to the store, they were happy to help. They gave me an email in proof that, the flickering was the original issue.

I furnished all details and proofs to the online support, then they denied support. They are saying that i should opt for paid service for the hairline crack on screen. Then they would consider to give warranty service on the flickering. But i already know that treatment for one of the cause will mend the other. Basically they are saying they will not service under warranty.

All proofs are with me, the retail shop from where i purchased the laptop will give me the required support when required.

Dear sir, maam with due regards

Hoping you are all good, with due regards this mail is just to bring you the notice that some of your executive of lenovo nit 1 faridabad customer support centre are spoiling goodwill and brand value of company.

I purchased lenovo k8 note 6 months back from one of the authorised stores in faridabad for distributing to my office mates

And was facing a isuue of charging jack from the beginning
There was no outlet in faridabad (Previously also i conplaint three times on your contact no given on site, recording of same was enclosed, i. E. Informing for the issue and informing for closed branch in faridabad nit 5)

Dont get revert from lenovo till now

On 25/09/2018 i called, got a address of the new opened lenovo store in faridabad nehru ground b386 near neelam cinema

My subordinate goes there, they said there is liquid symptuous (Sir the phone was not even opened from the date it was purchased, leave it may there was some moisture or something he ignored by saying to the executive that pls let it cleaned instead of replacing)

After cleaning it was not worked properly then executive said charger was damaged

Then he said you have to pay for charger it is not replacable reason bieng more than 6 months

Then he called me, i yesterday confrmed that lenovo k 8 note has 1 yr warranty of accessories, i have the recordings

Then my subbordinate said to executive of lenovo the same, then they made a excused (Executive at branch said ye charger ghisa hua hai), boss i will sending you the picture of the charger

Pls get this issue resolved

Polythene of the charger was not even teared from 6 months.

They are demanding 472 rs for cable in warranty

[protected]

Screen casting not working without external dongle in lenovo K8 note where as other lower model mobiles like lenovo K5 and K6 are working without external dongle

Reason is K8 comes with suit Android which will suppose only Google product which is not seems to be benefit to end users.

So simple Lenovo is promoting Google product and they are forcing users to buy Google Chromecast device via this suit Android which is not at all acceptable.

Dear sir,
I purchase a desktop form lenovo showroom last year 6th oct. 2017 with 1 year replacement warranty. I also purchase 3 year extended warranty. Date 20 sept. 2018 at 10.30pm i shutdown my pc after some office work. Next day morning when start my pc there were 1 inch width white patch right hand side of monitor. I companied this issue on toll free number [protected]. But no response form there side. Please do some. My complaint no. [protected]

I bought a lenovo laptop on 18 september, 2018. I used it for 2 hours only and it started getting hang, hdmi port started giving me troubles, sleeping mode was taking 1 minute to get started, half of the times it wasn't taking commands and when i reached service centre and asked them about the issue (It's only 6 days from the date of purchase). They told me that it was working with their hdmi port and that according to them hardware is fine. When i asked them to return this machine as it was still under 7 days return policy they told me that they cannot do it.
My question is why make such machines that the customers feel the urge to return it or you just want them to dedicate at least two days of every month in your service centre.

I want to return this machine now and if you really are the company with the so called tagline "it gets better" then you should work on that too.

Kindly work on this complaint asap.

Sir i'hv Lenovo K8 plus mobile. Few days ago it's Battery got damaged. I have been visited service centre so many times but there is no any improvement in my mobile's battery. They didn't treated me as well. So I request you to take a suitable step against the mobile company.
Thank you

Order Through FLIPKART

OD[protected]
Invoice No.
FAAV2V[protected]
Date:[protected]
Billing Address
Ritu Chopra, Near Bansal Hospital, Mahavir Market
Uklana Mandi-125113
Haryana
Handsets/WL64140/Lenevo
HSN : 85171290
[protected]

My laptops keybord is not working properly

(Lenovo e40-80,

Model name 80hr,

Mfg date 16.06.19

S/n - mp13gtbd

Mtm 80hr00exih

Factory id ; prc4

(Lenovo e40-80,

Model name 80hr,

Mfg date 16.06.19

S/n - mp13glyk

Mtn mpnxb66170b9

Factory id ; prc4

Taluk statistical office, mini civil station

Mananthavady

Wayanad

Kerala

Pin 670645

Mob no [protected]

I bought a lenovo ideapad 310 laptop in november last year. It is supposedly a i5 processor laptop but is as slow as a tortoise. Slower than that actually. It keeps hanging very often.
It takes almost 6-7 mins to startup and then keeps hanging every 15 mins. Sometimes it doesnt even get on. There is a serious issue with the laptop and i request lenovo to address it.

I bought lenovo vibep1a42 mobile - 2 yrs back at around 17000 rs. I had to go service centre for repair 2 times within 11 months. Now again mobile is not charging. Visited lenovo service centres 7 times (Around 400 kms), mental harassment - 7 man days working lost resulted cost of rs 30000+, still mobile is not working. No clue still. Worst mobile experience. I keep phone in such a way that it looks brand new even after 2 years from outside. But regular complaints of working of this phone harassed a lot. Will never use lenovo phone in my life. Imei [protected].

I had a lenovo legion laptop which had graphic card issue.
125 days since i registered my first complaint, 45 days since lenovo took my laptop to bangalore and on calling lenovo helpline they tell me to call service centre and on calling service centre they say we will update you soon and that was 20 days ago.
10 days ago, they said that they will return my laptop and till date no one called me. The laptop cost was rs. 1, 05, 000. Neither can they repair the laptop nor are they agreeing to give new laptop. The laptop has been opened so many times that they have damaged other parts also.

I have purchased a Lenovo laptop one year back and brought extended warranty for the same for two years and given the same for repair of battery complaint one month back with reliance digital I have not yet received my product back tell me what to do. We haven't yet received the laptop from reliance digital consumer Care santacruz West Mumbai kindly do the needful

Thanks

I am utterly dissatisfied with the service, the service executive's behavior as well as the engineer who came to visit me to examine my laptop.

Let me once again explain my position. I have a lenovo laptop, purchased 6 months ago. All of a sudden one day, when i switched it on, i saw a glitch in its display, due to which the display got totally corrupted.in other words nothing was visible except a bright line subsequently, after a brief conversation with your service staff, they sent an engineer to me for an initial examination of my laptop. The engineer examined it and at the end told me there's an external damage, due to which the glitch has happened.
This came to me as a bolt from the blue. I, being the sole user of the laptop, which is just 6 months old, can vouch for it that it has never been damaged. It has no mark of an external damage (Please refer to the attached pictures again). I have no idea what the engineer was talking about as external damage has never happened to it, ever. There is no question of it. It's a costly laptop, and i take great care of it.

However, it was all to convenient for the engineer or for the company executives to term it as an external damage, so as to blame it on the customer, who has paid for it through his nose.
I'm also extremely disappointed in the conduct of the executives whom i had spoken to. They were extremely rude and disrespectful.

All this while, in the past 3-4 months, when my laptop was damaged, i have seen several personal ups and downs in my life, where i the need of a laptop was paramount. My grandfather fell ill, he was hospitalized, and finally died. At the same time, my wife was pregnant. It was a very crucial time for my family. My laptop certainly would have helped me to make arrangements of various kinds, like working for home, taking doctor's appointments, money transfer, etc,. If you require the proof of these two incidents, i can produce them. As just to quote the engineer who came to visit me "how can you prove the laptop has not fallen".

Also, the executive whom i spoke to over the phone, after the engineer's visit, told me nothing about the charges (If any), gave me no assistance about what could be the potential damage, and how long it will take to fix, etc.

They just abruptly closed my complaint.

It is beyond shocking how the engineer spoke to me. It was no way to talk to a customer.

I'm deeply saddened by handling of the request so far.

I urgently request you to please re-look into the matter and fix my laptop as soon as possible

It's been enough. I have had enough.

Im a lenovo yoga tab3 (Yt3-850) user. I just purchased it online. After few months camera was not working. That time i not much used tab, but now i used it officially. For changing camera i given my tab in an authorised service centre [ poovath international, 1st floor kunjalus palace, p t usha road, opposite maharajas college stadium, cochin. Mob [protected]] on 23/6/2018 job card nolcok[protected]. They demand me to pay advance 2000 for parts ordering and also done the same. Not yet get my tab, and the service centre answering me that parts not available anyware. Its very painfull to say such a branded product parts not available. Please do the needfull for getting parts.

I bought a lenovo 530s laptop and registered it. I was supposed to get an amazon voucher worth of Rs2500 in lieu of Rs.999 payment. I still havent recieved my voucher even after a month.

Following is my ticket number-
ADP-BTC-183273

Before your executives mentioned that i will get it by 3rd september. But today your executives says we can't offer you this deal. Please be reminded that this deal was given to me by your company when i bought the laptop (one of the reasons that i decided to buy that particular laptop).

I have screenshots of your portal showing that the payment and offer has been approved. So how can this negligence can be exhibited by your customer executives.

Please look into it and send my voucher asap.

Thanks a lot,
Deepanshu Sood

I purchased a Lenovo vibe K5 note mobile on 23. 07. 2017 from flipkart.
Against prepaid invoice no. OD[protected] for rs. 10499 / –
I have faced a problem that mobile is not turning on and raised a complaint on 4th june-2018, 6th july and 12 July-2018 and lenovo customer service center (K.R.K service Lenovo India Pvt.Ltd, Ferns Icon, Level -2, Doddenakund Village,
Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore-560037 ). They have fixed the problem but I have found same issue after 3days then I have tried to connect them then they said you need to pay Rs.3500
for changing Motherboard, Subborad and battery. So I asked to them if device is under warranty then why are you asking for money then finally they accepted mobile and kept it for 10 days and they changed the microprocessor and said that will not get issue in future.
But problem is not resolved yet and they are intentionally doing temporary solution as my warranty would be expiring on 22-July-18 hence they know after warranty they will take money from me.
I am expecting answer for below questions:

1-If I have been facing issue since 2 months then why they are not providing permanent solution or if mobile is defective then why they are not replacing?
2-If I have been facing same issue since 2 months and reported at the same time, which is 2 months prior to warranty expire period then my issue should be fixed even if my warranty would be expired.
3- Why they are looking for money and waiting for warranty expired.

Please help me out and do the needful here as I am very disappointment due to this because you can easily under stand without mobile how can be handled our daily routine & office work.

Note-As They have provided the replacement device also having same problem hence its 100 % doubt, it s not original device its refurbished thats why having same issue ..now they are denying for any help now.

Thanks and Regards
Saumitra Kumar Mishra
[protected]

I want to replace the lcd display & touch screen digitizer of my lenovo vibe k4 notes accordingly i went to the customer care center, berhampur, ganjam, odisha. They told me it will cost rs.5000/-, where as it only costs rs.1909/-. Is not it disgusting.
Kindly help in this regard. My phone is working, simply it has some scratches and broken marks on the display

Dear sir

I have purchase lenovo 520 laptop before 2 and half month. After one month i am facing so many problems. So many times i talk to customer care he have only one solution which is reset. After 3 time reset. Till now lenovo not giving me good response.

There are so many problems with lenovo laptop.
1: touch screen not working in night
2: system performance is not good
3:-my system screen is not working properly

Waiting for engineer... I have not received any call from the engineer side. So please send me engineer contact no.

My complain no is [protected]

Dear sir
I have visited the site of lenovo as well as your sites also but my problems is not rtesolved
Dear sir
Today i have contacted to on line customer care with no is[protected] of lenovo for my complain resolution but they suggested and given a no-[protected] for calling. I have called and they said that our lenovo service center for wrist band only in ghaziabad state up and you have to send by courier to that office with your flipcart bill and also they provide the full address by my whattsup no [protected].
Now i want to know why i will go for that. So there for you are requested to please replace the band or refund the money as earliest.

Thanking you
Dhananjay kumar
[protected]