Lenovo Complaints & Reviews

Hi,

I have ordered an Lenovo laptop on 10th of November, 2018. While ordering it was showing that it will get delivered by 15th November, 2018. I waited till 15th November and called Lenovo customer care they said the respective order has not at all processed yet, they will inform the backend team to start the process and arrange a callback.

Till date I have not received any call back from any representative, on top of it I tried multiple times reaching out the customer care they were misguiding me.

One representative gave me the below contact details.
[protected]
[protected] Kalyani
[protected]@ndcommerce.in

Which are not functional, at all email got bounces those were always busy.

Later after lot of effort one more representative gave me the below contact details.
[protected]
[protected]@ndflindia.com

Which I have reached and got to know from them that the order has been shipped. And from Monday I had call "[protected]" multiple times they were keep informing me the order will get delivered today, since three days.

And below is the contact that I have received w.r.to delivery. I should particularly mention that the below number being folded by a person called "Amardeep Singh" which is one of the worst person that I have ever interacted. So irresponsible.

Amardeep - [protected]

Now I am not even able to connect to "[protected]". So, I have no means to track it any more.

Already I have wasted hell lot of time in waiting for the same, was at home sitting idle to just receive this shipment, I need an proper answer for all these delays, and need compensation for my time which is wasted.

And when will my shipment will get delivered.

Here is order details.
Order Number - [protected]

Hi all.

I purchased on lenovo laptop ideapad 320 from lenovo before 3 months for rs - 65000

Which is having configuration of i7 processor and 8gb ram 1 tb hdd.

After that issue 1-

After using this i felt that there is some sound coming from the laptop so i gave a complaint, then a lenovo technical person came to my place and saw the system and,
After that what he told was the sound is quite similar for this product.
And they cannot change it.
You have to suffer with the sound for life-long and everyone suffering as welll

After that.

Issue - 2 -
I felt that laptop is very very slow still after having a high configuration as well as 8 gb ram.

Then i complaint lenovo for this issue show that diagnose to my system for 8 hours.

Till the issue is not solved again they did the same for 3 hours.

Then the resolution whatever given by lenevo is there is no hardware issues on my laptop so they cannot do anything i have to suffer with this one. This was the resolution given by lenovo.

After that

Issues 3 -

Then after a month i tried to connect the laptop with lan then the lan port in that laptop was not working then again i complaint and they did the same.

Diagnose the system again for 3 hours in they told there is no hardware issue then after they asked to send the photos of the lan port i sent,
Then they found there is some issue.

One person came to my place and for the lan port the change the motherboard.

After using a week 1 day when i was searching for something and i got to know that.

Issue 4 -

While changing the lan port that changed my processor also they have taken my i7 processor and fixed a processor of i5 oh my god..

Then again i am daily complaining about the issue and still it is not resolved. After a month also.

I will request everyone here after please don't believe lenevo and don't go for lenovo product anymore lenovo is the worst service provider i had seen in my life.

I am strongly recommended my friends and my family please and please don't go for lenovo.

You may believe me or not so please find the attachments you can get a clear idea.

This is in reference to my earlier complaint with lenovo zuk1 mobile regarding my battery.
2/9/2018
1. I went to the lenovo okhla service center on 2nd september 2018 for battery replacement.
2. The battery was replaced and i was asked to pay 3000 rs (1800 for battery+1200 misc) and was given a handwritten bill. I have attached the invoice (Invoice no. 3123)
3. However, when i was handed over the phone, i found the battery to be old and dirty, for which i complain there and asked them the part number or proof of its originality, but they said its ok nothing will happen and we are here to resolve the issue if anything happens.
4. I went back with my phone
4/9/2018
1. I experienced some issue with the battery as i was not getting the desired backup.
2. I called the customer care and narrated the incident and asked them for the proof.
3. They said i must have received a computerized bill, which i wasn’t.
4. Someone from lenovo called me and took the service center guy at the conference and asked me to visit so that they can show me the parts number on my screen.
5. I said i can't go because its too far to just to see the part number as i need a written proof on my bill. I replied the same on mail as follows and attached the battery pics as well.
1/10/2018
1. My phone shut down automatically and went into an infinite loophole. I was in my hometown so couldn’t take it to the service center
31/10/2018
1. I took it to the nearest service center (Noida sector 16), they said the issue is with the battery and take it to okhla from where you got it
2. I took it to the service center and i narrated the earlier incident. It was diagnosed for 1 hr and i was told that issue is with the battery and it will take 2 days to take the approval and change the battery.
3. Again i was given a job sheet mentioning battery is will be replaced. I was assured by miss vicky that no charges will be there. I also spoke to jamila madam, she gave me the no. Of his manager mr. Shubham gupta.
4. I spoke with shubham gupta and he said he will look into this matter.
5. I got a call from jamila 2 times after that saying i will take more time as the parts are not available.
6. Again i got a call from jamila on 13th november saying that problem is with the board and i have to pay 8500 rs and also given an offer to exchange it with another new mobile in-store and deducting 3000+500 rs for me.
I would never pay for such manipulated and planned looting. There was an ongoing issue with the battery and i want my entire amount to be refund.
I have attached all the invoices and mail for your perusal

Regards
Shahzeb hoda
[protected]/[protected]
Email:[protected]@gmail.com

Issue - automatic restart until battery drains completely

Issue detail -
After the latest update from lenovo, my phone is restarting automatically until the battery drains off completely.

Resolution attempts from my end -
I took the phone to lenovo authorized service center and was told that its a software issue and will be fixed by the patch released by lenovo.
They have tried factory reset and hard reset but neither of it could resolve the issue.
Raised complaint on lenovo forum and customer care.

Impact -
I have been facing this problem since 20th and as such not able to use my phone since then. Its causing big trouble in my personal and official work.

Its already been a week and even now, neither the service center nor the lenovo customer care knows the whereabout or the release date of the patch.
Lenovo cant expect us to spend money on their phones and then expect us to keep the phone idle without use for such long time.

Desirable resolution -
Kindly provide us an update on the release date of the patch and if its taking too much time, either revert back the software to a previously working version or provide us with a back up phone until the issue is being fixed.

We cant afford to not use the phone for such a long period.

Laptop ordered on nov 8 2018 and lenovo now telling they can dispatch after 4dec2018. As per their terms and conditions with in 8-12 working days the product will be delivered. There is no option to cancel also. I have paid money. I need my money back. Please help me
#dear neelesh,

Greetings from lenovo!

Thank you for your purchase on our online store.

We regret delay in dispatching your order. We are working to have your order fulfilled at the earliest. Our concerned team is looking into the issue. Please allow us some time to get back to you on this.

We sincerely apologize for the inconvenience caused. We understand that you have placed your trust in us, and also would be anxiously waiting for the product

Your order is going to dispatch from 4th december'2018

Once dispatch we will share you dispatch details via email or sms#

I have a motorola mobile which is fired on 08/10/18 my hand was injured also mobile completely damaged. I have given complaint to motorola but till the date not responding also my mobile which is fired taken by motorola but till the date no response. Please do justice in this concern because i have lost physically and financially.

Ph:[protected]

I had given my tab (Lenovo tab ntb) twice for repair to poovath agencies, p t usha road, ernakulam, they changed the mother board and software. Inspite of that the problem was not fixed. During the warranty period itself i gave it again on 17 may 2018 for repair and since then it is lying with them.
We contacted the lenovo customer care they said their repair centre is changed and later sent us a mail asking to pay rs 300 for change of software, which i refused to do as i have already changed the software and the problem was not fixed.
In the beginning of october 2018 i received a call from poovath agency asking for the tab's adapter, which i had already given to them months back.
They give us some excuses or other for the 6 months delay and now refuse to attend our calls.

Poovath agency mr. Shahid -[protected], [protected]
Customer care lenovo[protected]
Email: [protected]@lenovo.com
Regards
Shyam & reena shyam

I just buy new Lenovo k8 note smart phone and also update system updates .

I have two complaints

1) I want to see my daily data uses time to time but there is only monthly data uses facility is available.
How can I see my daily data usage time to time?

2) I want to see my mobile network speed in notification bar .

How can I see my mobile network speed in notification bar?

First occurrence of the incident - 20th oct 2018

Issue - automatic restart until battery drains completely

Issue detail -
After the latest update from lenovo, my phone is restarting automatically until the battery drains off completely.

Resolution attempts from my end -
I took the phone to lenovo authorized service center and was told that its a software issue and will be fixed by the patch released by lenovo.
They have tried factory reset and hard reset but neither of it could resolve the issue.
Raised complaint on lenovo forum and customer care.

Impact -
I have been facing this problem since 20th and as such not able to use my phone since then. Its causing big trouble in my personal and official work.

Its already been a week and even now, neither the service center nor the lenovo customer care knows the whereabout or the release date of the patch.
Lenovo cant expect us to spend money on their phones and then expect us to keep the phone idle without use for such long time.

Desirable resolution -
Kindly provide us an update on the release date of the patch and if its taking too much time, either revert back the software to a previously working version or provide us with a back up phone until the issue is being fixed.

We cant afford to not use the phone for such a long period.

Lenovo k8 note lacks miracast so it should be provided with miracast in next update
And it is also having heating problem while charging and some times it even lags. Lenovo k8 note is performing good but my only regret is miracast but i am not going to root so please provide a solution which includes without rooting the phone and the turbo charge is a bit problematic and taking 3 hours to charge and the battery performance is not up to the mark

When i logged the case they got that motherboard need to replaced of laptop & it will be resolved with in 48 hrs. But after 3-4 days the customer care updating that they don't have the part and it will take some time. While i asked about max. Time they updating that they don't know. If you need urgent support we will send duplicate part in place of original. Executive is saying that we can provide laptop replacement with in 7 days of purchasing. It means if they will not get the part then either we have to wait with no time limit or they will replace the duplicate part. The why they are selling the laptops if can't provide the proper support.

I recently bought a lenovo ideapad 330s and within just a month a problem of screen flickering came out. The service engineer replaced the display cable and the problem was not resolved. They have claimed that the laptop has a manufacturing default and it is not possible to diagnose the problem. But the company officials are so much arrogant that that do not listen a word of their customers and are just willing to rip off and replace each and every part of my laptop.

Hello, m dr trushna. I purchased lenovo laptop model no. Ip320/i3/4/1t/15.6/dos/80xh01yuin on 10/07/18.3rd time facing problem this laptop. Before 7days days when i was trying to start it some error occurred and it suddenly get switched off. Displaying that, "your pc did not start correctly". It's been long facing the same problem. So plz give me the replacement of this laptop.

I have purchased new lenovo desktop idea center 01 month back but it stops working on ups while electricity breakdown kindly send engineer to check as our work went on hold when this happened it happened again & again we tried & change the ups also but the problem not solved secondly the screen also got blank during this period
We have lodged a complaint earlier also for dvd writer not working

An authorised service centre cheated me. My phone touchscreen was rendered useless while fixing another issue.

The complaint was raised to the call centre. They asked me to send details to a certain mail id. The issue was sent to the escalation team.
1. The response form the escalation team was very slow. I had to call the call centre to check status.
2. I received a call by the escalation person kush. He asked me for details, which i mailed him.
2. After no updates for some days i again called the call centre and i was told the case is closed. There was no information sent to me. They said the escalation person will call back.
3. I did receive the call from kush but from this point onward nothing looked good.
A. He seemed to be in a hurry to close the case.
B. He was clearly favouring the service centre.
C. He sent a closure mail, which gave all incorrect reasons for escalation and closing. The mail never even mentioned that i have raised a concern about being cheated by the service centre. The reason for closure mention was, surprisingly, "the phone is no longer in warranty, so the warranty claim is invalid"!!
D. I sent a mail to the service head. I received a response (A call).. From kush!!
C. He again said the same things. He wrote the same closure report. "the phone is no longer in warranty, so the warranty claim is invalid"
D. I was flatly told that i have no other option for escalation. This is the highest point of escalation! I told me to never call me back, while i again mailed the service head.

Since then i have not picked up my phone form the service centre. I have never any calls from the service centre in this regard.

Excerpts of the mail from kush kumar 24/07/2018:

Greetings from motorola-lenovo!

As per our telephonic conversation, we understand that you have visited service centre and service centre denied service in warranty. We apologize for the inconvenience caused. Your has phone display issue and we are sorry to know about the same. We would like to inform you that any type of damages will not be cover under warranty, so once our service engineer declares it is a damage then it should be done on chargeable basis only and service centre already informed about service cost estimation but you are not willing to chargeable basis service so for from our end we are closing this case.

We appreciate your business with motorola.

Thanks and regards
Kush kumar
Advanced resolution team - india

Lenovo idea touchpad 310 not working. This problem arises twice in a year. I am trying to contact with the customer care but there is no response from the no mentioned in lenovo customer care. Since last three days my work is pending and it is very pathetic condition for me that i am confused what to do. I am searching the no to contact but there is no response. It is referred to inform that i am not accepting this type of response from lenovo. Please rectify my problem at the earliest and resolve the issue permanently.

My lenovo ideapad 310 touch pad not working and the warranty period is there. It is very shameful that no one has responded and till then it has not been rectified nor attended my call. Contact me [protected]. I have purchased the laptop in the previous year and this is the second time i have faces the problem. I not able to do my work since last three days and i am being helpless and my whole work was pending.

I had bought a lenovo yoga from satya computers, mgf metropolis mall, mg road, gurgaon. I made the payment using my credit card and converted into cashless emi as the store manager mr. Chandan suggested. I was told that i would get refund of the interest amount within 90 days of my purchase. But, i have yet not received any cashback and now the store manager is not even bothering about it. He keeps telling me to come now then and it's going on and on. Ridiculous lenovo after sales support even if it's any lenovo authorised dealer.

On 18/09/2018 i submitted my mobile in satyam electronics which is lenovo verified service center, with an issue of charging pin problem, they doesn't resolved my issue and raised a new problem to my device. They response from the team is very bad and they doesn't even know how to treat a customer, am facing issue with the mic after repairing of my device. When i again get to the service center manger of the service center vikram assured me that he will get the device repaired with out any fair, and has warranty of one month, when i get to service center to resolve my issue, the team is not responding in a proper way, they have charged extra money for the service, when i submitted my device they said the bill will be 850 and i have paid 250 on the day, they have repaired my device for almost 4 days and when i get back to them they have charged 850 which doesn't included the 250 which i already has paid. The service is really worse.

One of my lenovo phone has been facing a charging issue where its not charging after installed new port. I have been visited many times but not resolved issue. I purchase new data cable from service center but still create a problem in charging. After that my port has a 1 month warranty therefore i went again at service center. Checked my phone again but my phone was charging little bit but after service it stops charging. Service person said i have installed new port but due to phone is not upgraded and virus, its not charging. I upgraded mobile but its not charging. Also what a beautiful reason that due to using a net virus has been inside the phone therefore your phone is not charging. Now please let me know what is the connection between virus and charging?
I request you to please resolve this matter.