Lenovo Complaints & Reviews

I am facing network issue from last three months. Lot of time visited lenovo service center, jamnagar location. Finally they have given me corrupted phone and they replied that we can't do anything. Detailed history is attached here.
1. 20th june i visited service centre for network issue, they have formatted and return back to me.
2. I visited on 4th july for same issue, and came to know that mother board hard ware issue after 5days they have replaced mother board and return back to me.
3. Still same network issue is persisting and always system itself rebooting. I visited again for lenovo service centre, again they have formatted and return back to me.
4. Still rebooting issue is not solved again i visited 1st aug. Finally they have given me non working phone. Finally they in next update issue will resolve.

For these issue contacted lenovo support care via mail and call.
Reply is awaiting from lenovo customer care

I went to your service center
at Jhansi A A ENTERPRISES,
Address: Bata Chowk, near NC beauty Parlar, Friend Complex Sadarbazar, Jhansi
with my mobile phone Lenovo Vibe K5 Plus with a problem that the phone
was powering on and with a message " your phone is powering off in 24
sec",
'Battery low". After four days my phone is returned to stating the
reason that now it is having battery problem and now I have to buy a
new battery.

My phone was returned to me in the same state as it was before 04 days
and a Repairing bill of Rs. 900/- is charged from me in spite of no
work done.
Such a big fraud these people are doing sitting there in the name of
service center of LENOVO. I will persue this every were on social
media and consumer forum as well if no seviour action action been
taken at your end.

Rajeev Kumar patairiya
477 mashia ganj sipri bazar jhansi-284003
[protected]

I purchased lenovo mobile some time back.in a year it was repaired 4 times in service center. But still phone is not functional. I am daily calling lenovo customer care and every day i am receiving same answer from cce, case is esclated to senior team and concerned team will get back to you.
Word esclation is just a joke there and concerned team is undercover because there is no contact information. Only god know who comes under that team.
Its more than one month lenovo is just doing time pass with the incident. Phone was damaged by their untrained service center mechanics and i think they replaced my genuine parts with duplicate parts.

I have written email to service head also but i think he is not willing to look into the issue.

Never purchase any lenovo product. They dont have any clear communication channel, no point of contact.

I gave my laptop to service centre in surat (Pc point). My issue is about battery backup. Its battery backup is very poor. It is about only 1 hour 20 minutes.in service centre they take my laptop but they didn't do any thing. They gave my laptop as it is. I saw them that in 5 minutes 6 % battery is used. The main person told that celibration is not completed butt still in receipt they have written that calebration is done and working is ok. And main person said that if laptop is working for one hour then it is ok
And as my knowledge laptop's battery backup (1hour) is worst of the worst backup.

Me aaj lenovo service center gayi thi. Wah mera mobile me mene bola only charging nahi ho raha uska pin ka problem he... To muje bolta he ye apke mobile ka mother board new dalana padega... Charging nahi ho but sath me mother board bhi new dalana padega..5500/- charge lagega.. Mene bola nahi karvana muje 7500/-ka mobile he usme 5500/-ka mother board kyun dalnaaa... Me samne indraprasath name ka shopping centre he waha gayi... Waha ek shop me 200/-rs me repair kar diya only charging ka pin tut gaya hua tha aa.. Kitna loont he lenovo service center vale...

While purchasing lenovo phab plus tab i came in big trouble.
The episode / series of incident:[protected] started because of software issues to my tab.
Now my lenovo phab plus tab became 101% dead because of software issue.
1stly i will brief current issue occurred with my lenovo phab plus tab.
- on date 16/07/2018 lenovo phab plus tab suddenly stopped working 3 to 4 times.
- i have restarted it again and again.
- observed battery charging stopped.
- observed lenovo phab plus tab not connecting to pc and not reflecting on pc screen.
- finally it stopped working 100% became off.
- here point to be noted that, my lenovo phab plus tab don’t have any water inserted / infected or any damage marks.
Submitted lenovo phab plus tab to lenovo authorised service centre, aurangabad on dt. 17/07/2018 for resolving the issue. So no. Ltnc[protected]
As on date my lenovo phab plus tab is out off warranty but this issue i am facing by 11th day after purchasing and started using my lenovo phab plus tab.
In short the history of software issue is as under –
1) date of purchase of lenovo phab plus tab – dt. 31/10/2016
2) 1st complaint logged about software issue – dt. 12/11/2016, incident:[protected]
3) number of mails and reminders given to you and lenovo service team along with all evidence which are demanded by you and lenovo service team.
4) lenovo phab plus tab submitted 04 times for resolving software issue to lenovo authorised service centre – no output, no results.
5) lenovo authorised service centre reinstalled lenovo phab plus tab software more than 03 times.
6) in this software issue mail episode / series i have last mail on dt. 18/09/2017, incident:[protected] and asked to give upgraded software may be on paid basis.
7) overall no output, no results that’s i used lenovo phab plus tab as it is, while restarting it. But now it became 100% dead.

On dt. 25/07/2018 noon i visited to lenovo authorised service centre, aurangabad.
That time, i came to know that, they done mail of lenovo tab repair estimate to me on dt. 24/07/2018 & needs approval for conducting repairs.
Also know that i have to replace main board (Motherboard) of tab.
The repair cost touching around rs. 11500/-
That time in discussion with authorise person of lenovo authorised service centre, aurangabad; i asked some question as under –

Please let me know -
1) why the main board (Motherboard) of tab became dead suddenly?
As the tab doesn't have any external / internal impact mark or water infected mark.
2) what's life of new main board (Motherboard)?
3) what's guarantee that the new replaced main board (Motherboard) will work smoothly? As i am having lot of issues with tab from 11th day from the purchase day.

They failed to give me answer of above queries.
As they failed to give me proper answer, i rejected the repair estimate on dt. 25/07/2018; while stating same above points.

Lenovo team also making football of this issue. Why should i pay repair charges? When i received / got faulty handset.

I am having all needful evidence in soft copy.
Please help me.

My name is shamama farooqui & am a resident of bhiwandi (District-thane). My complaint is regarding lenovo smartphone model-lenovo k6 power (K33a42)
Battery problem.
1st there is no lenovo smartphone service centre in bhiwandi. So i need to either visit kalyan or thane.
2nd i talked to your customer care to get the number & location of lenovo service centre in kalyan the man said that he will forward it on my email & also on my number... But the address was not received neither on mail nor on my phone. Today i somehow managed to get the phone number of lenovo service centre kalyan i talked to a lady name aisha...
She said "you'll have to come to kalyan" that is 13km from one side... I asked her to check whether the battery is available or not... First she was hesitating to tell... Then after requesting she asked & told me there is no availability... I asked her whether you can make it available so it will be easy for me... To get it replaced on the same day... She said no idea it is not possible... You come here then we will get it done... It will take 3_4 days (Just for customer satisfaction it takes almost 10 days).. I am a student i travel daily from bhiwandi to karjat to attend my college... My class end at 5.30... Then i have to reach karjat station... Till reaching kalyan it is almost 7pm... So it is very difficult for me to visit service centre & i have only a primary phone... I don't have secondary phone... How i'll be able to survive... Please do something it's only 14 days left for my warranty to get over.
Contact : shamama. [protected]@gmail.com
Mobile number : [protected]

I have contacted every one of your business and all I have been getting is the run around since 2016 so I finally bought my own screen and tried to repair it and broke my phone. You guys are rip-offs. I have massive emails to various Lenovo contacts and no support. Thanks. Here is one of the emails I sent
Kim Tesori
Feb 19
to lenovosc_hk
Serial number: HA0AE09Z
PN:8SSP69A6N3FHHA6052D08J8
IMEI Slot 1: [protected]
IMEI Slot 2: [protected]

Hello,
my mother bought me this phone and I can not find out where she bought it because she is no longer here. I have been trying to get assistance because my digitizer stopped working right after it was purchased then the camera stopped working when I tried the update I was told to do to fix it. All I have been getting is the runaround. I really need assistance please help. Also when I called the[protected] they wanted to charge me $150 then when I told them I could buy the Lenovo Phab 2 for that amount they hung up on me. It is unbelievable the lengths I have gone through to get assistance. Here is some proof of my attempts:

Fe D. (2/19/2018, 4:19:37 PM): Hello, thanks for contacting Lenovo. My name is Fe D.. I am reviewing your information now.
Me (2/19/2018, 4:19:44 PM): ty
Fe D. (2/19/2018, 4:19:46 PM): Hi Happy Monday! Thank you very much for choosing Lenovo Post Sales Chat. I am very happy to assist you today.
Me (2/19/2018, 4:20:09 PM): take your time reading
Fe D. (2/19/2018, 4:20:10 PM): Hi Kim, Let me read it first okay?
Me (2/19/2018, 4:20:14 PM): ok
Fe D. (2/19/2018, 4:20:23 PM): Thank you. Please stay on the line. I'll be right back.
Me (2/19/2018, 4:20:50 PM): ok
Fe D. (2/19/2018, 4:21:26 PM): Hi Kim, May i ask if you already contacted our Technical Support?
Me (2/19/2018, 4:21:32 PM): ContactUS

11/7/16
to me
Images are not displayed. Display images below - Always display images from [protected]@tig.com
Sorry, we only repair laptops.
Reply

[protected]
From: PureChat [mailto:[protected]@PureChat.com] On Behalf Of [protected]@gmail.com
Sent: Saturday, November 05, 2016 1:24 PM
To: ContactUS
Subject: Question from Kim Thompson using Default chat box.
You received a question while you were away.
Name:
Kim Thompson
Email:
[protected]@gmail.com
Initial Page:
http://www.tig.com/ContactUs.aspx
Question:
I was refered to you from the lenovo website I need assistance with my lenovo smartphone left side of digitizer stopped working. Can you assist?
Me (2/19/2018, 4:21:43 PM): I have contacted everyone
Fe D. (2/19/2018, 4:21:50 PM): I highly suggest that you need to contact our Idea Support for better assistance here is there contact number[protected], press option 1 and 2.
Me (2/19/2018, 4:21:53 PM): this is reidiculous

Then I called that number and they were only pc support.

Mobile Phone Stolen at TIS HAZARI COURT AREA,
Dear Sir

My mobile phone Model LENOVO K50a40, color black was stolen at TIS HAZARI COURT AREA. It contains 2 SIM card [protected], [protected]. which I blocked by requesting customer care.

The IMEI numbers of the mobile phone's are [protected] and [protected] and it's serial no. is HA0HG94C, kindly find the culprit so that phone could not be misused. If got any info regarding the phone kindly update me on my e-mail id [protected]@yahoo.com and also on my another's no. [protected] and [protected] which is also using by me/ dhanish Kumar advocate.

Thank You

DHANISH KUMAR ADVOCATE

I buyed lenovo k8+ on 21at oct 17 my handset touch pad stop working when i reached at service centre visiontech pimpri near railway station they denied to take it in warranty as having some scratches on back cover it is is imbrasing i never buy lenovo phone in future and will be suggesting every one not to buy. Third class service very disapponted.

I have purchased lenova xt 1663 3 months back.

I was facing problem regarding charging of the set and accordingly i visited your service centre in noida sector 18.
On checking it was informed the set is o k and bring your charger for testing.
Again i visited on 23/7/2018 and to my surprise this time it was informed your charger is o k but mobile has charging problem
Your service order no [protected] was given.
Now its informed to me the whole panel is found of moisture and complete card is to be changed at the cost of rs 13, 000/
I fail to understand how moisture can enter into sealed set.
Please rectify the set otherwise i have no option to go to consumer court to settle the issue.

Dear lenovo team,
i have lenovo vibe k5 note.
mobile has mic problem, when me visited " Authorized Lenovo Motorola Service centre Viman Nagar Punr [protected]"
service centre told me that your has out of warranty but my phone is in waranty period.
after lots of arguments they are ready to repair my mobile but give time period of 10 days again arguments with senior staff which was drunken at that time told me put your mobile for at least 7 days or go to hell.
Worst service from lenovo & motorola.
the behavior of staff is very Careless.
i m very dissappoointed from the Customer Service of Lenovo

I REFUSE other Peoples to buy any of product of Lenovo due to Customer Service Of Lenovo.

Regards
Sachin T.

I Have purchased Lenova K8 Note on 5.06.2018 . The specification regarding touch screen and Glass protection and warranted details are as follows:

13.97 (5.5-inch) Full HD (1920 x 1080) IPS touchscreen with Gorilla Glass protection
1 year manufacturer warranty for device and 6 months manufacturer warranty for in-box accessories including batteries from the date of purchase .

While travelling on train in lower birth the phone slipped from my pant packet and fallen down. Surprised to see the Gorilla glass had a crack. I approached the Chennai mobiles Trichy for replacement and they informed that Rs 4000/- Has to be pay for replacement and they are not even guide me how to get free on warranted period. Mr. Arun at chennai mobiles who is representative of Lenova informed that Out of 50%of k8 Lenovo mobiles the gorilla Glass broken when it is fallen . why Lenovo is having unquality parts . I don't know the meaning of gorilla Glass of Lenovo K8 is having .

I humbly pray that the glass shall be replaced on free of cost

Sir,
I am a working professional. For my higher studies I purchased a Lenovo B 40-80 laptop 2 years ago. After six months it showed keypad complaints. Its back space key, delete key, caps lock key and volume adjusting keys was not working properly. But now its display is not working. So do the needful.
I bought this laptop for 30, 000 rupees and I did not get any accessories the only thing I got at the time of purchase was laptop carry bag. So i request to provide me with necessary accessories and resolve my complaint as early as possible.

We have purchased a Lenovo Laptop 80XV00LPIN (RD)-Idea Pad-320 against Invoice No. PUN/17/08/017 dated 04 Aug-2017.

The touch pad of the Laptop is not working. You are requested to arrange the repair/ rectification of the same at the earliest.

The laptop is under warranty.

Regards

S.P. Saini
B VI/03
Mankapur Chini Mills
Village & Post- Datauli
Distt-Gonda (U.P.)
PIN- 271306
Mobile- [protected] & [protected]

I am a customer of Lenovo as I had purchased a mobile phone of Lenovo (Lenovo K4 Note) on (29/11/2016) i.e., seven months old.

I plugged in my phone for charging and after few minutes my phone was exploded and from here I want to clear few points.

· I didn’t over charge the phone as the remaining power the phone’s battery is 22% .

· The blast has taken place after few minutes which means the phone wasn’t kept plugged in for long interval of time.

By grace of the God there wasn’t any injuries takes place although I had faced some financial loss as my phone kept near to my laptop so my laptop is got damaged, Bluetooth headset got damaged I am sending the pictures of the damaged devices along with this mail as an attachment. After facing such an accident when I reached to the service center. they told me that they can provide the replacement of the phone.

I want to clear one thing that I didn’t want to replace my phone only I also want the compensation of my damages which are caused due to the blast. Kindly revert me ASAP and provide me a compensation of my damages otherwise I can file a suit against Lenovo regarding my compensation

When i switch on the power button, the laptop display is not visible. The light is visible on the powering button but the laptop display is not visible, i gave the laptop to the authorised service centre on[protected]. The main problem is powering issue. Serial no is pfotma2d. Service order number is [protected]. So please resolve the problem as earlier as possible

I bought Lenova 'ideapad 100' laptop bearing S.NO. MP08ENU5 from Lenovo Authorised dealer at Rajahmundry, AP. The screen of the laptop developed a thumb sized black spot, which obstructs the text. I noticed it to be growing slowly. Hence, I reported to the problem to the dealer and then at dealer's advice to the Lenovo company . As the service support staff asked, I produced the Screen shot for your viewing, invoice for verification and label for identifying the laptop.
But the company at first came out with plea that No warranty for this Laptop as the gap in date of sale and date of mfg is large and 2 years, 1 months,
12 days, as if I committed the mistake.
After the dealer intervened, they upgraded the warranty and still not ready to cover my problem under warranty stating the screen problem is of LCD and there is no accidental insurance for this Laptop.
I understood from reliable sources of Lenovo company that more incentives are provided to those Service Support staff who successfully decline the legitimate after sale warranty service.
I have not bought the Laptop from foot-path and more so I have been working on computers from 1992 being the Bank officer / Manager.
LENOVO Company's rejection of warranty stating gap in manufacture and sale is just idiotic and being such mega company trying to ditch its customers is unpardonable.
LENOVO SHOULD REPLACE THE LAPTOP OR CORRECT THE PROBLEM

Please add assured personalisation theme app to your next update in lenovo k8 plus, by this we feel more comfortable when using our smartphone, please add it as soon as possible.
Please add assured personalisation theme app to your next update in lenovo k8 plus, by this we are more comfortable when we using your we using our smartphone, please add it as soon as possible.
Thank you

I bought my laptop Lenovo Ideapad Core i5 7th Gen (8GB/1TB) from Flipkart. It was delivered on 27 Jan 2018. It came with stickers on its corners and a temporary screen protector. Since May I have been facing the following issues in the Laptop:
1. The Keypad would stop working
2. Auto-type many letters and the F column
3. The touchpad would hang
4. The system is painfully slow
5. And suddenly it would start working like nothing is wrong with it.
I have called the customer care continuously after my exams got over. At first, I manually corrected everything as they directed me on phone. It took 3-4 hours. And after that, when the issue persisted, they sent an engineer. On the phone, they said there might be a PROBLEM with the KEYPAD. The laptop was working fine on the day the engineer came. I took off all the stickers that were on the keypad- one in the extreme right corner was of blue colour with some kind of design on it. The corner was CHIPPED.
His conclusion after checking the laptop thoroughly was: There is no issue with the laptop. It is an electronic item. There is nothing to be worried about. The Laptop is fine.
But, after 2 days the same situation occurred, and I waited for it to get back to normal. It went back to normal. The laptop was working fine. Then it again stopped working after 2 days.
I again called the customer service. They would keep me on hold and eventually cut the phone. When one of them finally picked up, I again complained about the same situation. At first, they again wanted me to do it, but I strictly asked them to send an engineer with a KEYBOARD. They have to CHANGE the KEYBOARD.
The second engineer came. He opened the laptop, and said, "It is damaged. I CANNOT change the KEYBOARD."
He did not even check anything and left.

I again called the customer service and they said it cannot be done because the Laptop is not under Accidental Damage Insurence. I continuously told her that the chipped corner was always there, and finally, she asked me to take pictures of my laptop and email it. I emailed all the pictures, but never got a return call. Then I again called the next day, and they DID NOT SEE THE EMAIL.

First of all, the LAPTOP has never fallen. It is our first laptop and we are very careful about handling it. When not in use, it is always in its bag. I never took it out of the home. Never dropped it. The chipped corner WAS ALWAYS THERE. I saw it for the first time when I removed the sticker.

The company is blaming the incompetence of this laptop on a chipped corner. I am not an engineer yet, but I know enough that it is a HARDWARE ISSUE. They are trying their best to get out of this complaint.

If my issue is not solved by the company, I will file a complaint in the CONSUMER COURT, and please be ready for a LEGAL NOTICE to come. I am FED UP with the BAD SERVICE, and I am not going to call again and again only to get my phone call hung up.