Lenovo Complaints & Reviews

I bought lenovo vibep1a42 mobile - 2 yrs back at around 17000 rs. I had to go service centre for repair 2 times within 11 months. Now again mobile is not charging. Visited lenovo service centres 7 times (Around 400 kms), mental harassment - 7 man days working lost resulted cost of rs 30000+, still mobile is not working. No clue still. Worst mobile experience. I keep phone in such a way that it looks brand new even after 2 years from outside. But regular complaints of working of this phone harassed a lot. Will never use lenovo phone in my life. Imei [protected].

I had a lenovo legion laptop which had graphic card issue.
125 days since i registered my first complaint, 45 days since lenovo took my laptop to bangalore and on calling lenovo helpline they tell me to call service centre and on calling service centre they say we will update you soon and that was 20 days ago.
10 days ago, they said that they will return my laptop and till date no one called me. The laptop cost was rs. 1, 05, 000. Neither can they repair the laptop nor are they agreeing to give new laptop. The laptop has been opened so many times that they have damaged other parts also.

I have purchased a Lenovo laptop one year back and brought extended warranty for the same for two years and given the same for repair of battery complaint one month back with reliance digital I have not yet received my product back tell me what to do. We haven't yet received the laptop from reliance digital consumer Care santacruz West Mumbai kindly do the needful

Thanks

I am utterly dissatisfied with the service, the service executive's behavior as well as the engineer who came to visit me to examine my laptop.

Let me once again explain my position. I have a lenovo laptop, purchased 6 months ago. All of a sudden one day, when i switched it on, i saw a glitch in its display, due to which the display got totally corrupted.in other words nothing was visible except a bright line subsequently, after a brief conversation with your service staff, they sent an engineer to me for an initial examination of my laptop. The engineer examined it and at the end told me there's an external damage, due to which the glitch has happened.
This came to me as a bolt from the blue. I, being the sole user of the laptop, which is just 6 months old, can vouch for it that it has never been damaged. It has no mark of an external damage (Please refer to the attached pictures again). I have no idea what the engineer was talking about as external damage has never happened to it, ever. There is no question of it. It's a costly laptop, and i take great care of it.

However, it was all to convenient for the engineer or for the company executives to term it as an external damage, so as to blame it on the customer, who has paid for it through his nose.
I'm also extremely disappointed in the conduct of the executives whom i had spoken to. They were extremely rude and disrespectful.

All this while, in the past 3-4 months, when my laptop was damaged, i have seen several personal ups and downs in my life, where i the need of a laptop was paramount. My grandfather fell ill, he was hospitalized, and finally died. At the same time, my wife was pregnant. It was a very crucial time for my family. My laptop certainly would have helped me to make arrangements of various kinds, like working for home, taking doctor's appointments, money transfer, etc,. If you require the proof of these two incidents, i can produce them. As just to quote the engineer who came to visit me "how can you prove the laptop has not fallen".

Also, the executive whom i spoke to over the phone, after the engineer's visit, told me nothing about the charges (If any), gave me no assistance about what could be the potential damage, and how long it will take to fix, etc.

They just abruptly closed my complaint.

It is beyond shocking how the engineer spoke to me. It was no way to talk to a customer.

I'm deeply saddened by handling of the request so far.

I urgently request you to please re-look into the matter and fix my laptop as soon as possible

It's been enough. I have had enough.

Im a lenovo yoga tab3 (Yt3-850) user. I just purchased it online. After few months camera was not working. That time i not much used tab, but now i used it officially. For changing camera i given my tab in an authorised service centre [ poovath international, 1st floor kunjalus palace, p t usha road, opposite maharajas college stadium, cochin. Mob [protected]] on 23/6/2018 job card nolcok[protected]. They demand me to pay advance 2000 for parts ordering and also done the same. Not yet get my tab, and the service centre answering me that parts not available anyware. Its very painfull to say such a branded product parts not available. Please do the needfull for getting parts.

I bought a lenovo 530s laptop and registered it. I was supposed to get an amazon voucher worth of Rs2500 in lieu of Rs.999 payment. I still havent recieved my voucher even after a month.

Following is my ticket number-
ADP-BTC-183273

Before your executives mentioned that i will get it by 3rd september. But today your executives says we can't offer you this deal. Please be reminded that this deal was given to me by your company when i bought the laptop (one of the reasons that i decided to buy that particular laptop).

I have screenshots of your portal showing that the payment and offer has been approved. So how can this negligence can be exhibited by your customer executives.

Please look into it and send my voucher asap.

Thanks a lot,
Deepanshu Sood

I purchased a Lenovo vibe K5 note mobile on 23. 07. 2017 from flipkart.
Against prepaid invoice no. OD[protected] for rs. 10499 / –
I have faced a problem that mobile is not turning on and raised a complaint on 4th june-2018, 6th july and 12 July-2018 and lenovo customer service center (K.R.K service Lenovo India Pvt.Ltd, Ferns Icon, Level -2, Doddenakund Village,
Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore-560037 ). They have fixed the problem but I have found same issue after 3days then I have tried to connect them then they said you need to pay Rs.3500
for changing Motherboard, Subborad and battery. So I asked to them if device is under warranty then why are you asking for money then finally they accepted mobile and kept it for 10 days and they changed the microprocessor and said that will not get issue in future.
But problem is not resolved yet and they are intentionally doing temporary solution as my warranty would be expiring on 22-July-18 hence they know after warranty they will take money from me.
I am expecting answer for below questions:

1-If I have been facing issue since 2 months then why they are not providing permanent solution or if mobile is defective then why they are not replacing?
2-If I have been facing same issue since 2 months and reported at the same time, which is 2 months prior to warranty expire period then my issue should be fixed even if my warranty would be expired.
3- Why they are looking for money and waiting for warranty expired.

Please help me out and do the needful here as I am very disappointment due to this because you can easily under stand without mobile how can be handled our daily routine & office work.

Note-As They have provided the replacement device also having same problem hence its 100 % doubt, it s not original device its refurbished thats why having same issue ..now they are denying for any help now.

Thanks and Regards
Saumitra Kumar Mishra
[protected]

I want to replace the lcd display & touch screen digitizer of my lenovo vibe k4 notes accordingly i went to the customer care center, berhampur, ganjam, odisha. They told me it will cost rs.5000/-, where as it only costs rs.1909/-. Is not it disgusting.
Kindly help in this regard. My phone is working, simply it has some scratches and broken marks on the display

Dear sir

I have purchase lenovo 520 laptop before 2 and half month. After one month i am facing so many problems. So many times i talk to customer care he have only one solution which is reset. After 3 time reset. Till now lenovo not giving me good response.

There are so many problems with lenovo laptop.
1: touch screen not working in night
2: system performance is not good
3:-my system screen is not working properly

Waiting for engineer... I have not received any call from the engineer side. So please send me engineer contact no.

My complain no is [protected]

Dear sir
I have visited the site of lenovo as well as your sites also but my problems is not rtesolved
Dear sir
Today i have contacted to on line customer care with no is[protected] of lenovo for my complain resolution but they suggested and given a no-[protected] for calling. I have called and they said that our lenovo service center for wrist band only in ghaziabad state up and you have to send by courier to that office with your flipcart bill and also they provide the full address by my whattsup no [protected].
Now i want to know why i will go for that. So there for you are requested to please replace the band or refund the money as earliest.

Thanking you
Dhananjay kumar
[protected]

My name is himanshu singh and currently i am using lenovo k3 note, it's battery is not giving backup of 2900 mah, so, i thought i need to buy a new one, so when i went to lenovo service center then they told me it will cost rs.1550 and currently they don't have it in stock and when i asked about warranty then they told me that there is no warranty. Then when i asked cost in different cities then i found that battery cost differ according to the city and there is no mrp on battery, so, now tell me lenovo that battery is a thing that will surely doesn't last for long and if you are not sure about your battery if it will last for some months (Because you are giving no warranty) then why should i but your product in future, i assure you one this was my first and last lenovo product and i would never ever suggest lenovo to anyone. Thank you for your corporation, i assure you we would never meet again and nor my friends and relatives. (Himanshu. [protected]@gmail.com)

I had mobile charging issue. I visited twice to your service center. They charge me 1100 rupees but when i asked for bill they told we are not providing bill.
They gave me a new usb charger cable but did not return my old cable. When i reached home and it was not working. Again i visited that service center they told me some lose connection is there, don't know what they did, they showed me that it's working but when i reached home it's not working.
They are simply cheating. Better stop selling your product instead of cheating peoples.

I bought the lenovo yoga510 at a price of rs.63000 last year only and honestly speaking, it's working worse than a 5 year old normal ranged laptop.
1) there's this problem with the lcd screen which goes blank anytime and the laptop then needs to be restarted.
2) despite having very less apps and no softwares it lags all the time. I don't even feel like switching this laptop on.
3) and now, one more problem has occured, speakers not working!!
The condition of my laptop is amazing and i keep it with the utmost care, but still i dont know what's the problem. I am sorry to be such harsh but that's the truth. All the lenovo yoga products have this issue i guess. And if not all then atleast y510 ones as two of my friends also use the same laptop and they bought it even after me, and both of them have lost faith in the company as there have been the same issues which i mentioned just now with both.
I kindly request you to do something about this issue, either change my laptop, replace it or do whatever you can, but please do something helpful and needful otherwise i would be forced to take a strict action against the company as i have seen these issues with most of the lenovo products.
I am really fed up of my laptop!

I bought the subject laptop from croma, jubilee hills, hyderabad on 13/8/2018. Issues are - after getting the laptop for the 1st time from store on 13th july itself, the main issue was the whole screen went blank, unusual delay in booting the laptop when restarting, few keys are non-functional, keypad is not getting activated/deactivated in tab & laptop mode respectively. I have been running between croma and lenovo but there is no progress. A brand new laptop is defective and lenovo is not ready to replace it. Lenovo is insisting me to let them open the laptop which i am not allowing as it is a new piece and i demand a replacement immediately. It is being more than 1 month i have been suffering for purchasing lenovo product.

After updating to oreo 8.0 in my lenovo k8 plus... Whenever my jio sim is in roaming network i am unable to perform any calling activities... I can't call because call doesn't connect & incoming calls are also banned... This happens only in roaming network... I have activated data roaming & even my volte option is on.. I get the network of jio but i can't call or receive any call from my jio sim... The same sim works fine in other phones... The sim works perfectly in home network problem starts only in roaming network.
I want my phone in working condition otherwise i will have to go to consumer court... U can take it as a request or warning

Dear team,
I placed order for lenovo k8 note through amazon on 22 march 18.
Its been around 4.5 months only and my phone is facing "powering on: issue which i observed on 6th aug 18, when my phone got switched off after 7-8% battery left notification. I contacted lenovo customer care and followed basic troubleshooting steps they told which didn't resolve the issue and visited nearest lenovo/motorola service center on 10th of aug.

They said its neither because of battery issue nor software issue. Its because of some fault on motherboard - hardware problem-which is yet to be identified. But it can't be covered under warranty saying power key connector plastic casing, very minor, seems little bit broken. On inquiring they told this casing in no way affects working of the phone, so even if i got the phone from retailer in this condition i would have not known. Also, in my use in last 3-4 months my phone has never fallen nor being hit against anything hard ever. Also, neither phone has ever been opened nor it is having any external damage, as inspected and confirmed by service team as well.

I shouldn't suffer my warranty replacement/repair because of such a thing which firstly is very minor, cosmetic in nature and in no way affects functioning of motherboard and hence phone, and secondly could have happened either by service center engineers while opening my phone (Which didn't happen in front of me) or being provided as is to me when i purchased from retailer.

Service center people refused to write their first problem inspection report while providing job sheet first day even on insisting saying we do this on returning phone and also refusing to share the mail communications making me doubt the fair procedure, saying these are internal.

I have mailed to lenovo smartphones service head, mr. Vikas sharma, on 11-august-2018 but still awaiting response.

We pay this much amount of money for branded phones because of its reliability and credibility. But even if during warranty customer is in this way troubled, that's at stake.

I have used the phone taking all the required care.in such a short time, in warranty period, if phone has started facing motherboard related issues, i would request my complete phone or motherboard be duly replaced under warranty at earliest as phone's unavailability is causing me inconvenience on daily basis.


Few details, if required, are as below : -
Service order no:- soin[protected]
Service center details : - the cell point-jnp-cpt, ff b-1/517a, janakpuri, delhi. Contact no- [protected]
Imei no : - [protected]

My lenovo zuk smart phone does not charge and its now turn off... Because off charging issue its not be turn on... So much heated while charging and few days its too much heated and discharge fastly... And now today its not charging and not be turn on. It is warrenty period so plss try to resolve problem... And provide me the lenovo service centre address in allahabad which is nearest the locality in rajapur allahabad or civil lines...

Sir i have recently brought a laptop and i am having issue which includes automatic update due to which some of pre installed apps are not working which includes pic editor so its my humble request from you to please resolve this issue as soon as possible so that i can work without any problem. As i am college students so its my request that u please solve this problem and if you are not able to that then please suggest me some alternative

On 03/04/2018 i bought a lenovo mobile phone (K6 power bill no.29b[protected] of rs 9444/-, but received bitter experience. After two months of purchase (In june), charging of mobile stopped and then i approached lenovo service center indirapuram ghaziabad, they told me that that charging cord is to be replaced. Soon after this happening again there was problem of charging (In july) then again i approached same lenovo service center, they told me that there is some mobile part this time which needs to be replaced, but the next day they handedover the mobile set replacing the motherboard of mobile, without even informing me about replacement of whole motherboard. It was shocking for me because the main core system of mobileset is motherboard and if they thought that motherboard was not ok thaen they should have given me new mobileset, but still 10-15 days after there are many problems with the working of the mobile set like phone hanging, slow working, not responding properly. Lenovo is having big name in market of electronics but i didnt expected the they are manufacturing defective items. I request to get my money refunded as i feel cheated.

Very bad service of customer support. i tried many times to contacted to customer care but there is no executive to pick call. Lenovo is making fool to customer on name of service. And all the executive of lenovo support behavior very rude. They always provide new contact number for every query to tell to user that call on this number we do not have any information about this.