Lenovo Complaints & Reviews

Drawbacks

-turbo charging not working takes hours to charge like 10hrs for full charge. Using same charger before n after update. Previous to update in 2n half hours to full charge

-battery discharge in half day. Previous to update gave 1n half day backup

Ph heating up a lot. Even while idle previous to update no such issue

Bluetooth distorts in between media play.

Dolby icon missing from drag down menu

Mobile internet on off switch doesn't work

Camera clarity reduced

Advantage

Fast reboot..

Nothing else

I have tried charging it in off condition using only few app. Need a urgent solution

18/02/2018
I submitted my device for repairs in service centre in Chennai on above specified date.But as you see its going to be 100 days there is no progress in the case.They are still quoting parts shortage issues. Worst service I have ever come across so far.Mails are unanswered and customer care people are finding helpless with the issue.Mr.Sumit from escalation team Bangalore is following up.I now don't want my old unserviced phone but would be great if you can replace it with a new phone as compensation for such delayed service.Concerned authority can revert me @[protected] at the earliest.

Hai this is Saravanan

I bough lenovo k8 note in the month of feb 12 from Sangeetha Mobile Adambakkam Chennai.

Since the oreo update has been installed, the battery is draining very fast. It lasts only 4-5 hours with full charge. It drains even if the phone is idle also faced heating issue and ph running very slow.

I took the phone to the service center, and was informed the oreo update had issues and you will have to wait untill the next update is released. They also cannot downgrade or install factory shipped os.

I spoke to the customer service and they asked to me to wait untill...How long I need to wait.
I have invested 13k on this. Rs.13000 is big Amount for me take back this mobile and give me any other equivalent mobile

With out checking how can you release new update

Customers are suffering for this issues what you have offered for customer

Kindly get back my mobile and give me new mobile

I have forwarded to consumer complaint also
Contact me and and give me a resolution

Saravanan
[protected]

On 6th of May I had received an updation in my phone for software. I did that from my phone's internet, but after that my battery was not charging properly, it got drained out soon and my phone hanged alot. So on 7th evening I submitted my phone to lenovo service centre in Vadodara and they returned me my phone after 2 days stating that the problem has been solved. After using it for 2 days I resubmitted my phone as the problem pertained. On 11th evening I had submitted my phone in service centre and have still not received it back. I made lot of phone calls to service centre and customer care but even after 20 days no one is responding neither giving me my phone nor replacing it as it is still under warranty as I had purchased my phone only this February. Please help me or I need to file a case at the consumer forum.

Hello,

I bough lenovo k8 note in the month of feb 18 from amazon.

Since the oreo update has been installed, the battery is draining very fast. It lasts only 4-5 hours with full charge. It drains even if the phone is idle also faced heating issue and ph running very slow.

I took the phone to the service center, and was informed the oreo update had issues and you will have to wait untill the next update is released. They also cannot downgrade or install factory shipped os.

I spoke to the customer service and they asked to me to wait untill the developer team releases a batch file to fix the issue. The service center re installed the os with oreo which did not fix the issue.

Please understand the we like the phone and it worked flawlessly untill the update. More we cannot use the faulty phone as advised by your team please solve my problem as soon as possible.
Regards
Soumen das
[protected]
[protected]@gmail.com

You have released the android oreo update for lenovo k8 note. So that i have updated the android but after updating i am facing worst heating issues and battery backup very very poor. The battery is standing upto maximum 4hours it's draining faster. How can i overcome this pr

I purchased lenevo k8 note last year in october only. It fell in water and its screen is not working but on the mobile box it is already mentioned that it is water repellent so this should be also considered in warranty only if such features doesn't exist then you should also not mention it. Why are you guys fooling customer. On going to customer care they are asking high amount and they even ask for servicing cost also even it in warranty then also. Even they are ready to change usb cable if charger.

Please help me out.

I took lenovo k8 note phone in the month of aug... After few months, my phone started hanging so much n to charge it is taking 12 to 14 hrs but draining within 1 hr not even one app i can use not even fb n what's app... I went to service center for this problem 2 times they are just tlg we can't do anything need to wait for 15 days to resolve this problem.. If you people only can't do anything what we can do... I'm really unhappy with lenovo phone i'll never recomand anyone about lenovo phone... Plz refund my amount...

Hello,

I bough lenovo k8 note in the month of jan from amazon.

Since the oreo update has been installed, the battery is draining very fast. It lasts only 13-14 hour with full charge. It drains even if the phone is idle.

I took the phone to the service center, and was informed the oreo update had issues and you will have to wait untill the next update is released. They also cannot downgrade or install factory shipped os.

I spoke to the customer service and they asked to me to wait untill the developer team releases a batch file to fix the issue. The service center re installed the os with oreo which did not fix the issue.

Please understand the we like the phone and it worked flawlessly untill the update. More we cannot use the faulty phone as advised by your team.

I have send several emails on all of your contact emails. - [protected]@lenovo.com
[protected]@lenovo.com
[protected]@motorola.com

Please fix the issue or help me get this resolved.

I bought a Lenovo IP 320-15AST, Serial no- PF0YKQSD laptop on[protected] throuh HDB Finance. 3-4days later I was facing some audio and video issues while I used to play video like heavy cracking voice and gap between audio and video. After that I mailed several times in lenovo care. But they were failed to resolve the issue like they tried to put some Drivers then again the issue arrives. Now I send them for exchange or give me a similar product. My iteraction id is [protected] given by them. Then I mailed today and I got the reply from [protected]@lenovo.com(Mr. Azim Saya) that “ this issue is due to audio/video not synced in files played by you. Thus, we will not be able to support on the same as Lenovo limited warrenty covers hardware concers of the machine”. If it will be audio video issue then I have to raise complain against google(youtube) and netflix. Because according to lenovo its their fault, not us. I will not take the defect laptop. I have one more asus laptop. Its been 5years working fine. No defect at all. Lenovo cheated people’s like us. I have three years warrenty. Its been 12days I bought but I have got very third class service by lenovo support. I would like to refund my money and take the laptop or else exchange the item.

Dear sir/madam,
After updating to 8.0 phone was very heat while charging and using. Sometimes gallery, camera and other apps are also lagging, phone speed also slow as well. Phone bettry drain fastly & phone charging time 5 to 6 hrs for fully charge. Regarding to this problem once i contact 2 times the authorised service centre of lenovo mobiles they flash the mobile and gave back to me. After software flash also i am facing same kind of problem & my mobile very heat during charging, other using (I check the mobile heat in lenovo help apps-approximate 43 deg c mobile heat)
Suppose during using mobile, my mobile are blast... So whos respossible..???
Just 3 months back only i purchased this mobile.
Please solve the issue asap. I am waiting for your reply.

I bought a lenovo k8 note from poorvika mobiles private limited, h. S. R layout, on 25/3/18.

However after 25 days o[censored]sing it, it started heating up dangerously. I took it to the service centre provided in the bill invoice but the problem still persists.

I want a refund on the defective piece sold to me. However, i do not know whom to approach. Kindly advise me.

Dear sir/madam,
After updating to 8.0 phone was very heat while charging and using. Sometimes gallery, camera and other apps are also lagging, phone speed also slow as well. Phone charge drain fastly. Regarding to this problem once i contact the authorised service centre of lenovo mobiles they flash the mobile and gave back to me. After software flash also i am facing same kind of problem.
Just 2 months back only i purchased this mobile.
Please solve the issue asap. I am waiting for your reply.

Thanks & regards
Arun anni
[protected]@gmail.com
Hassan, karnatak

Ref no :[protected] aio given for screen replacement on 03/09/18 not yet serviced your service centre in goa.
Impact infotech pvt. Ltd. Alfran plaza4th floor, block no b / l 56panjim 403001, unprofessional and rude to customers now they are seeking more 40 days to order the part the system was handed over two months back and 40 days more so almost four months to replace a screen that two on my cost.
Sorry but lenovo product are good but after sales service very very poor. Shall not recommend or buy it again
Thanks
Regards
Rushab savla
[protected]
[protected]@gmail.com

I am a lenovo zuk z2 plus user. There no update came for reducing heat and it also get lagged while playing high graphics online games. If the producing heat reduced and also the high graphics games are smoothly came it will outdone redmi note 4 performances. Also while charging i can't touch screen more than two places. Also the camera will be slightly want to upgrade. Please grant updates to solve these problems. Thank you.

The company follows an annoying 14 days waiting period for the oem to be unlocked. However, i'm trying to unlock it from 1st may 2018. But it is showing the error 'lenovo id without permission', despite my id being a verified one. The unlock servers are down for almost a month. The customer service is very poor as they have no idea about it and can't provide any further assistance on the same. Bootloader needs to be unlocked for many fetures, since lenovo stopped updates for this device and no further updates are planned for this device. There are numerous many complaints regarding this issue on lenovo forums and no assistance has been provided till date.
I'm fully aware of the fact that it'll void my warranty but i'd prefer a better phone to the buggy one which lenovo provides. I want them to understand that it's my phone and i have every right to change my phone's software.

Dear sir/ mam
My purchase date of mobile is 19 march 2018 after one month my mobile phone is updated into 8.0 android version, after that i am facing so much heating problem and battery are low time to time they not work properly as before.
My phone is heating so much and battery are not give me backup more than 10 hrs but firstly when i purchase it gives me 2 days battery backup and there are not heating problem but after updating i have facing so many problems, i also showed my phone to lenovo service centre haldwani nainital utarakhand but they told me that in lenovo k8 note phone after updating problems are comes and they informed me that service centre mailed to there head office for resolving this and in service centre the lenovo k8 note phones are come is a large quantity for facing same problems.
So sir please kindly help me for solved my problem please.

Pradeep singh selal
[protected], [protected]
[protected]@gmail.com
Haldwani nainital uttarakhand

Dear sir,
I have purchased lenovo k8 note in the month of october which is not even 7 months till date and my display is not working properly. As soon as i click the power button, everything becomes normal for a moment and again there appears big blurry lining on the display.
I have done everything which could resolve any software isssue but i think it is a hardware issue.
My phone doesn't have any physical damage. All of sudden it happened.
Please help me.
Thanks,
Abhishek

In the latest update to os 8.0 the new camera update blurs the subject as well making a total mess of the depth effect. It looks like as if the subject is cut... From the frame... The earlier problem was that... The blurring effect was not satisfactory but with the new update... The blurring effect has increased tremendously but the main
Problem now becomes the blurring of the subject itself which destroys the photos... When will the perfect camera be given???... Please do improve the camera.. As already it is facing huge competition from mi a1 and moto g5s plus...

Hello,

Myself tushar mahapatra from kharagpur, west bengal, pin - 721304 and i have bought a lenovo ideapad 110-15ibr, model name - 80t7 (Dated : 15- april - 2018) from tirupati electronic, kharagpur and it's started hanging and now it's mouse pad is not working as it doesn't show the curser.
So, please help me to solve my problem.

I will be thankful to you.

Regards.
Tushar mahapatra
[protected]