Lenovo Complaints & Reviews

I bought lenovo z2 plus in june 2017 and after couple of months phone started giving issue and in jan 2018 i visited their authorized service and there they told me phone has scratch and therefore phone is not under warranty anymore. They also told me if you change the screen from authorized service then phone will come warranty then we will entertain this heating issue.

I would request you to kindly take this issue and resolve as look forward to have positive response.

I had given my lenovo k8 note to service for the third time after buying the phone on november last month and it is always getting back to the worse condition of bad battery backup for only half an hour and after giving it for service for the third time i got back the wrong device. I had a 64gb device but got back a 32gb device. After calling the personnel at the service center he was very rude to me, he even harrassed me by trash talking to me and saying irrelevant bad things to me. The personnel refused to talk to me. This is very bad service from lenovo. The center is at vytilla in kochi and the personnel i called the number is [protected]. I suggest not to call him as he will call you bad words in malayalam.

The system suited at sub. Treasury office, bhuna distt. Fatehabad state haryana mobile no.[protected]. The company representative install the system at our office on dated[protected]. System working properly but on dated when i start the lenovo system it dose not working and it sound a beep. I already complaint about the system on lenovo company e mail i. D shown at bill which is provided by the company representative. So please solve the problem as soon as possible because there are many governments work software installed in the system and our work is suffered due to system problem.

Thanking you.
Assistant treasury officer,
Bhuna[protected]

Dear sir,

We purchased a lenovo z2 plus mobile on 23/08/2017. After using it for 3 months slowly the touch started becoming unresponsive. The imei: [protected] and the invoice no. Is maa[protected]Amazon). We did went to the service center in gurgaon but they behaved unprofessional. The phone is now not working at all and seems the 12000 rs has been wasted.

Would request you to please help so that this phone can be returned/replaced and the money could be recovered.

Thankyou you
Naveen singh

I have bought lenovo k8 note a month ago only? In a month time phone dropped from my chair and display broke like a plain glass.. The touch and display is working very much fine. But gorilla glass is of very poor quality.

Lenovo gorilla glass is faulty one and damages very quickly. It's brand new phone and i'm feeling like cheated. I have bought this phone along with extended warranty but it's of no use if i have to pay for broken glass of phone.

I hope lenovo understand this issue as this is quite common with this phone. And rectify as soon as possible as no new users should suffer for this.

I buy this phone with long expectation and hope my phone will be solved soon.

I repaired my lenovo vibe k5 plus from lenovo service centre sethiya bhawan jalori gate chopasani road jodhpur raj. They charged rs 4661.0 for touch change it is so high. I want my money back other than genuine cost.
Date 26 january 2018. They assured me that they will charge me as company cost but at the end they charged extra. Please help me to trust on company's service center otherwise next time i will not be able to believe on lenovo & service center.
Thanks.
Jitendra kumar.

I have purchase lenovo k8 note as on 13 dec 2017. From grover brothers in kangra. But my hand on phone upper side. Phone all side have a curve. I am going to your customer care center but his says is not any other alternate to solve the my issue. So i request to you kindly solve my issue as soon as possible and give to information for regarding this metter shortly.

Mobile bill and photos are enclosed in attachment..

Dinesh kumar
Mob [protected]
Mail. [protected]@gmail.com

In summary, this was my first purchase of a lenovo product, but never again. What a mistake – terrible product and terrible service. I received my first y720 cube on december 29, 2017. It was dead on arrival, would not recognize monitor, but spent hours with technical support to resolve problem. Shipped the unit back. Replacement y720 arrived and it was also dead on arrival with same problem, but spent hours with technical support again. Shipped the unit back. Received emails both machines were returned and refund would be in 8-10 days. Still waiting 15 day later. Tried to get transferred to a supervisor and you already know what happened – the line was mysteriously disconnected.

I had Placed order at lenovo.com after buying option it is goes to https://www.shoplenovo.co.in/ and after buy they asked me 100% Advance Payment I Deposit Cheque on 7th Jan 2018 and 8th Jan 2018 they send me mail regarding payment received after than they are not giving my Computer which was ordered, Not Picking up My Call and not responding my mail i had made 100 calls and 16 Email reminders no response at all

I had Generate consumer complain at http://www.icomplaints.in/ but received call but it is also appear fake because called was asking me Card number ( Credit or Debit card )

This is in reference to repair of my phone lenovo phab2 plus which had microphone, mic and led touch pad complaint. I had surrendered my phone to authorised lenovo service centre on 21st november 2017. On follow up i got to know that the spare parts needed for repair has not being issued by the company. Now it's past 2 months. Still the technical support is singing the same old story of ordering the spare from china. I am requesting you to kindly look into the matter. If not kindly refund my money back (As the product was within warrenty period at submission) or replace me with a handset instead.
Hoping for a speedy reply and a solution.
Thanking you

We are sorry to inform you that the lenovo computer which we bought from your company stopped working well. Earlier the computer worked well but now the cpu doesn't work, the fan stopped rotating and the light blinks often. We had already filed a complaint earlier but received no response from your side. We would like you to kindly remove the fault as soon as possible. Your quick action will be highly appreciated. Thank you!

Hi i have a lenovo all in one pc. It is out of warranty. Few weeks back it had a problem as it was not booting up properly. So i gave to to the authorized service centre. They serviced it and gave it back. After a day same problem started to occur again, so i gave back to them for a check. They said that there is a problem in the cable and they will check it by replacing cable..
But no update they have given.. Its nearly a month now since i have given it to them..
They are saying that the cable has not yet arrived yet and they themselves do not have the idea when it will come.. And their converstion with the customer is a bit rude.. This is happening to me the second time...
Really poor service of lenovo..
Ill simply suggest my friends not to buy lenovo products

Hi i visit your nearest lenovo service centre for service it is guarantee period but he said to me your phone is liquid charge but it is wrong if no any prob then
Why you are not replace my screen
My imi number-[protected], [protected]
Visit lenovo service centre address - sycomp infsol bd-79, sect or-1saltlake city centre (Three no water tank)

I have a lenovo k6 power (4 gb rem, 32 gb rom) mobile which was perchased before one year from flipkart, but after use of 2-3 month mobile was hang or some other problem was there, so i had given my mobile in lenovo service center (Jamnagar) for check thess all problems which was in my mobile. I did submit my mobile in customer care and discuss all the problem which was i face. Then they were told to me after the updation in your mobile, your device will run normal means no any problem will create. Now after one week i had received my phone from service center and was used regular as usual, again after 2-3 month same problem was there and again discuss all the issue which was i was faced & further submit my phone to lenovo service center, jamnagar. Once again they were told to me your phone will be run normal after system updation, now further i received my phone from service center after service and did use as routine, after use of 1 or 2 months again same problem found with some new problem, now my warrenty is near to finish within one week. I was not feel satisfaction by lenovo k6 power or by lenovo service center, now what to do? Do needful.

My lenovo vibe k5 note has some virus automatically, in it some adds are starting automatically, google is starting automatically and there is problem in speaker from speaker there are coming some pointly voice. I had also requested first also but there was not re message. So please check it otherwise give me a new one. Please solve this problem. So please

Lenovo company cheated me

My phone number is [protected]

My name is varun bansal. Never purchase anything from lenovo. I have purchased lenovo p2 at rs. 17999. And the phone is under warranty. I have submitted my phone at service center, bathinda. I have issued in my phone's display. But unfortunately the service center damaged my phone while changing display. I demanded that swap my phone as soon as possible because it's your fault, not mine. But the lenovo company rejected my request and replaced my mother board and they gave my phone after 1 and a half months but the problem has not resolved yet and now my phone is not working completely while charging. I called them once again and they said that sorry sir we changed your motherboard. Please submit your phone for further process. I asked that you would replace my phone or try to repair it. He said only repair sir. I said no, you just wasted my money and just passing my days. You can't repair my phone. Now my warranty will expire soon. Please don't purchase lenovo products. I humble request you that don't purchase single item of lenovo company such as phones, laptop, tablets etc. Lenovo company's service centers bathinda or other lenovo service centers sales duplicate parts and accessories and they change you as original price. Lenovo company wasted my money. I want replacement of my phone from lenovo company. If they can't swap my phone then i will not visit lenovo service center. As my phone was damaged by lenovo company and please give justice to me honour. They harassed me so much. My family is not talked to me because of lenovo as i wasted rs.17999. I want justice from you sir i have all the proofs that how were they cheated me. I have written or audio proofs. Shame on you lenovo. Lenovo director cheated me. I warned them that i will complaint against directors and necessary parties. They said if you want that you can go. We can't do anything. I'm crying. Please help me.

Lenovo company,
I am mogahed abdel aziz, i have a complaint about the quality of lenovo mobile phones (Model a7020) as well the customer service of jovi tronix company (Lenovo agent in egypt).
I bought the lenovo mobile phone vibe k5 note, model no. A7020 s/n1: [protected] s/n2: hb0pqjfk dated: 1-jan-2017, guaranteed by jovi tronix company in egypt.
After 11 months, i noticed a yellow color at the right side of my mobile screen, then in 23-dec-2017, i sent my mobile phone to jovi tronix branch in cairo, heliopolis, to check (With all needed documents proves that it is still under their warranty), they received my mobile phone and gave me the stamped receipt no. 098708 (Attached to this email) and asked me to follow its status with their call center 19482.
My first call to jovi tronix' call center, they reported that my mobile's whole screen needs to be replaced and i have to follow up with call center again within one week.
After one week, call center reported that there is no feedback from branch.
Two weeks ago, call center reported that the screen has been received and i need to visit the branch to check to receive my phone.
Next call to call center, after 3 days, they reported that the screen is not yet received!!
Another couple of calls reported that the jove tronix has a problem with lenovo receiving the needed spare parts.
Till now, i am waiting for nothing, bad device screen and bad agent customer service (From 23-dec-2017 till today 27-jan-2018) and there is no guaranteed date to have my mobile phone back.
I cannot trust jovi tronix customer service as well their integrity dealing with customers (As one agent reported that spare part is received and another agent reported that spare part is not, all calls are recorded in jove tronix system)
I need a final solution to have a new mobile phone instead, as it is an industry defect and a long unacceptable waiting time.
Also, it will deemed affect lenovo name and reputation in egypt.

Mogahed abdel aziz
[protected]
[protected]@gmail.com

I purchased lenovo zuk z2 plus thinking of it as the best budget phone in the market, ended up getting disappointed with the problems and the service done by the authorised lenovo service centre. First, the touch stopped working suddenly, i went to service center they said the touch needs to be changed. After changing of touch nearly 2 months back, 3 days back the battery got swollen and the back cover opened, this time they changed the battery but did not close the back cover properly. The service centre is very far from my house and visiting every month is not possible for a student like me. I am fed up of the lenovo service center as the service done by them is not up to the mark at all.
I want a replacement of the product.

This is to inform you that i fouzia khan logged a call regarding a lenovo laptop
Sr#:[protected] for optiplex 7050 an engineer named vishal contact-[protected]/[protected] came up with misbehavior as well as using abusing language at our office reception in front of me and my office colleagues which
Is not acceptable at all. Please take action asap for this issue.

We have ordered lenovo laptop ideapad 320slim i5 (Order#[protected] online at www.shop3.lenovo.com

We have not received the red backpack (Free laptop red backpack sku: lpbprou3red) yet even after 45 days almost receiving the laptop.
Initially we have called lenovo sales support team[protected], and got assurance of delivery of the same within a week. However again after 15 days also we didn’t receive the red backpack.
17th january 2018, when i called again, they gave me one more number[protected] and the representative connected has given me this mail id [protected]@ndcommerce.in and asked me to write a mail.
So far there is no reply / response has come back for the mail. Today (24 jan) when i called again, the lady attended is getting angry on us and saying this is not the relevant department and she gave one more number[protected] which is not being lifted by anyone even if stay on call for more than 10 min also.

These type issues from lenovo like professional company is giving us surprise and shock as even after 45 days the materials are not delivered as per order for which the entire amount is paid completely in advance.

Response to customer is also very poor and everyone says we have to call post sales team. I get a doubt whether such team exists in lenovo first.

I sincerely not recommend lenovo for anyone due to these type bad experiences.