Lenovo Complaints & Reviews

Dear flipcart team,
I have ordered lenovo k8 mobile from mobile with out using mobile app. Mobile delivered on 2nd december 2017.
From beginning this mobile has hanging problem. From that time i continuously tried to connect with you. But today i'm able to connect with you.
Kindly replace my mobile. I have paid 10000/- rs for this bogus mobile. Kindly resolve my issue as earliest possible.
Regards
Navneet tripathi

Lenovo ideapad 520 was purchased online in oct from amazon india. There is electric shock experienced on surface of laptop and performance is slow. I have spoken to amazon india who will help only if lenovo gives written denial of service. Lenovo online chat service says this shock is mild and as per design. I do not want to spend 70000 to have my small son experience shock... Mild or otherwise. I have written multiple mails to customer service at lenovo copying head for india services sudipto ghosh also. But there is no response. Unable to get any resolution from amazon or lenovo. Please help

Dear sir, we have been purchase lenovo vibe k5 mobile dt. 25/01/2017. But phone show extra heat during on period. Product is under warranty but lenovo service center does not take action. They will demanded rs 6200/for mother board change & phone value 7499/ please take action & replace the phone invoice copy attched
Puneet grover
Mob.[protected]

My phone volte/hd feature is on. But in notification bar it was not showing any mark and no incoming calls. I also can't call.. 1 slot = jio 4g. This problem occurs many time.. But when i restart it the. It work again finely. But now i have done everything but volte/hd not coming. Give proper solution but it.
Only 1 update till i bought it. Lenovo is a crap they give not a single update.
And very bad ram management. My phone always lag. And hang up.
Give proper update. Please

I purchased a lenovo smartphone vibe k5 from flipcart on 4-7-2017 when received it after opening it's sim slot was defected so i couldn't make even a single call when i approached to service center they forced me to buy a new. Sim slot and pay for inr 1200 i m feeling fool after purchasing lenovo phone kindly do needful action for repayment my said amount otherwise i will go to consumer form

Hello this is suheer and i purchased a ideapad laptop from lenovo on[protected] and for that i got a offer of 2 years extended warranty for 999 and a motorolo headset for free, but till now i dint get any headset and there is no response for that, and the paid warranty has upgraded but the free one is not came. The registration ticket no was lfo-hso-adp-087531.

Send the offe to the address which you have
Taken.

Thank you

My screen is going to blink suddenly and screen turns off and notification light is going to on and the phone doesn't work until i restart it by pressing power button for more than 20 seconds and mobile is going to be overheated i already gave my mobile for servicing 2 times but no use at all. Please consider my complaint. Reply me to "[protected]@gmail.com"

This complain is with respect to my system pf 00grvu 14/01 which was shipped with original windows professional in 2014. Where the option of creating os cd was not there and no os cd or pen drive was shipped with the system. The system was shipped; with one month trial version mcafee which is blocking the system to boot to windows and recovery mode. Hence wanted help from lenovo for factory installation, after talking to saiful, sonika, bhim (Agents) vikramjeet (Tl) prasoon and santosh kumar (Senior tech) no resolution was provided. Nor did anyone connect to mcafee to let them know that if any fix is there from mcafee.
Even after purchasing the system with original os, lenovo is not helping with the os cd or pen drive for re installation of windows.
It is highly dissatisfying that even after spending money on original os they want customer to spend another couple of thousand for cd or pen drive.
If it is not taken care i will surely see that it is published and tweeted to everyone all over the world not to buy anymore lenova system.
Further causing dissatisfaction in the later stage.

I have bought lenovo vibe s1 lite just before 8 months. All the switches stop working 1 month after other. No battery life, heating up, no sound, no update. Nothing. Shame to lenovo. I lost my 10000rs. This type of companies should be closed soon. Also no customer service. What responsibility do u have in customers. Nothing is working in this. Dirty phone ever. Go and die lenovo.

Sir
Actually i have brought the product of your company lenovo namely as lenovo k8 plus
At last night my phone was autometically screen off all the parts were running as normal eg. Torch, fingerprint etcbut screen was off after some time i switched off my phone and after switch on i found it was normal screen was also working narmal
2nd pointis that. When i brought my phone it was mentioned that 60gb of internet will be add on using jio sim but sir unfortunately i can't be benifited
[protected]@gmail.com

Today (1 dec 2017) i lost my phone (Lenovo k3 note) between amrawati and lalpur in ranchi in evening around 6:00 pm. My whatsapp is on with mobile no [protected] (Reliance). I declare any phone call or msg from this no ([protected]) from time 10:40 pm 1 dec 2017 is not sent by me as i have lost my cell phone.. I am suneeti gagrai from ranchi d/o sidheshwar gagrai. Thanku

I purchased a lenovo laptop y5070 on 7th of august 2015 from challenger computer chennai.

Their was an ongoing offer btc that was available on purchase of lenovo product.

I registered for extended warranty on 11th of august and received a mail from btc lenovo regarding registration.

On 21st august i received a mail from btclenevo stating that on the bill dealer seal is missing.

So i contacted my dealer to issue me a new bill with everything.

Then after getting new bill i sent it to btc lenovo but this time i received a mail from lenovo on 29th august that time line is crossed.

This is not acceptable to me as i have done my part of work and i request either lenovo or btclenovo to provide me assistance with this issue asap.

I'm sending all the documents and mails received from lenovo as per date.
Thank you

Aniruddh kumar saxena
[protected]
Connect with me very soon as i need serious attention on this issue.

Mail 1 received on 11th august 2015 from

Dear aniruddh,
Thank you for registering for lenovo btc offer.

Your ticket number is btc62357. Please use the same for any communication with us.

Look out for e-mail alert from us within 7 working days on the status of your registration validation as per terms and conditions accepted by you during your registration. Please note that if your registration is valid, then from the day your registration is validated, offer benefit will be extended to you within 30 days.

If you have not uploaded invoice scan copy during registration then you may either email them to [protected]@lenovopromo.net or courier them to the following address within 14 days from the date of registration.

Lenovo program manager
Kestone ims pvt ltd
C/o lenovo btc offer
12/1, palace cross road,
Bangalore - 560020
Phone: +[protected] / +[protected]
Please always mention your ticket number in all your communications with us.

Kindly submit the required documents within the timeline failing which your registration will be invalid.

For any queries or information, please call us on toll free:[protected] or email us at [protected]@lenovopromo.net with your ticket number.

Enjoy your new lenovo machine!

Warm regards,

Lenovo btc team.

2 mail received on 21st august from btc

Dear aniruddh kumar saxena,

Thank you for registering.

Gentle reminder!

We appreciate your taking the time to submit the documents on our website. However, we regret to inform you that following of your documents is not yet visible on the website:

Reason: dealer seal missing

Kindly submit your revised document via email to [protected]@lenovopromo.net or by courier to the below mentioned address:

Lenovo program manager
Kestone ims pvt ltd.
C/o lenovo btc offer
12/1, palace cross road,
Bangalore – 560020
Phone: +[protected] / +[protected].

Your documents should reach us within 22nd august 2015 end of the day.

Please mention your ticket number on the envelope / e-mail while sending the documents.

Please note: the lenovo warranty offer is not applicable if the machine integration is out of india.

If you have already couriered the document/s then kindly send a scanned copy of your documents to our helpline id or please contact us on[protected] or 080–32467455. You can also e-mail us at [protected]@lenovopromo.net for any other assistance.

Hurry! Don’t miss out on the offer.

Thanks and regards,

Lenovo btc team.

3 mail received on 29th august after submitting everything as said.

Dear aniruddh kumar saxena,

Thank you for registering!

We appreciate you taking the time to submit the documents on our website. However, we regret to inform you that lenovo btc offer is not applicable to your machine as you have not submitted the required documents within the valid timeline.

Reason: dealer seal missing.

Registered ticket : btc62357
Machine serial : cb36100214

If you are interested to avail the offer kindly re – register on www.lenovopromo.net.

Please note: the offer period starts from 11th may to 16th august 2015.
We hope to reconnect with you in future.
Thanks and regards,

Lenovo btc team.

I purchased my Lenovo mobile phone online on 22/04/2017 and since then I've visited the service centre 3-4 times which is too many times for a just 7 months old mobile phone. First visit was for non working of the keyboard where the main board was changed by the service provider. Secondly I had to visit because my phone would not charge, so I had to purchase a new Lenovo charger as my phone charger won't work. Third time my phone was damn adamant to charge by the new charger, where I came to know that my phone IC was not working. And recently my phone is so reluctant that it will not stop troubling me, I CANNOT HEAR WHAT THE CALLER IS SAYING neither the CALLER CAN HEAR WHAT I SAY!!!
I've had enough of trips to service centre which is the only service provider for LENOVO in Goa, almost 40 km from my place.

I don't want anymore servicing of this phone and would want a replacement for this handset.

Dear sir,
I have purchased a lenovo laptop online through flipkart, model no. Wj69393/lenovo/hsn:84713010 spf0ukfkd vide invoice no. Faaaab[protected] dt.27/09/2017 for my daughter anushka deb, studied in bangalore. Within a month one day morning she saw that her laptop was not working and she registered a comp. Bearing no.[protected] on 06/11/2017 and got your support and a technician visited onsite and try to start the laptop by changing mother board and the laptop getting on once, but he said that the laptop display has been damaged and removed the replaced mother board. He said that your laptops mother board is not damaged, it is problem of your laptop display and he did'nt carry display with him and took a snap of her laptop and assured her to contract later on. After two days the technician informed her that the display of laptop could not be changed under warranty because it is not covered under adp which was not informed about this feature at the time of purchase online. He also said that the change of display is not possible on site and she had to visit your service centre for further resolution. As she was alone and not very much aware the location of the service centre, in this situation she had to got support of her brother for changing of display but since display changed her laptop still not in working. Then again she lodged a complaint bearing no.[protected] dt.22/11/2017 for resolve the problems. But she is regularly compelling to produce bill of the display changed which was not changed by your technician either on site or off site for changing of the mother board which is also not workingstill.in this circumstance, we are suffering from regular and huge harassment and mental tension and financial loss after purchase world class laptop from mosted trusted mnc.
Please look into the matter seriously and take exclusive attention to get the laptop in working condition. Otherwise it is just beach of contract of the warranty you provided to us.
Alok kumar deb
F/o anushka deb
Email-alok. Deb34gmail.com
Anushkadeb25gmail.com
M. No.[protected]
[protected]
[protected]

Dear sir,
I bought a lenovo z2 plus 32 gb black mobile phone by online on dt. 12.04.2017 which was on warranty period till date. After buying i used jio sim 4g on first slot & bsnl 3g on second slot. After 5 months there was problems in slot 1. Slot 1 not searching 4g/volte network in mobile, but second slot was ok. After that there is no incoming or outgoing calls available in slot 1 in phone. On dt. 30.10.2017 i have updated my phone at balasore, odisha lenovo servicing center. Then its ok for atleast 9-10 days, but after that same problem arises till date.in my mobile no volte/hd network found, so from that date i was facing so many problems. Now i am in tense due to that problem. Now my phone is on warranty period, so please do something. It should be your kindness to me. As lenovo is one of the best brand in india, i choose that mobile. So please look out my matter. Its my humble request to you...
Here, i attached my invoice below...

Thanks,
My contact number: [protected], [protected]

I wish to lodge a complaint against your authorised dealer, arsh telecom at ajmer of lenovo for the fraudulent action by them.

I had given my lenovo vibe k4 to your service centre since the phone got hung and apparently there was some software problem. However, i was immediately, without proper analysis, informed that the fault is in the board and the same needs to be replaced. I had no choice but to agree with them.
After the replacement of the board, when i checked my mobile, i was shocked to find that my mobile had been changed significantly. As the board had been replaced, my mobile could now be started but i found the following problems :
1. The board of my original lenovo vibe k4 had been replaced with that of lenovo x3 lite.
2. Calls could not be received as the microphone was also not working.
3. When i handed over the mobile for repairs, the touch screen was absolutely okay but i received a totally damaged touch screen
When i reported the above problems to your centre, the response was very irresponsible and clearly reflected their fraudulent intentions.

Such inconsiderate behavior of your representatives is highly unacceptable and belies our trust on the centre’s credibility.
Kindly look into the matter seriously to ensure that such mal-practices are averted and my mobile with its original parts properly functioning is handed over to me.

I am a lenovo k4 note user.i have been using it for 2 years.my phone got blasted yesterday eventhough it had'nt any complaint.the phone was not even kept for charging, even the data was off.
Today i contacted the lenovo service centre and they told that it'll cost around rs.9000 .Is there any compensation i can receive ?
Please fix the issue and inform all k4 note users to beware about the blasting issue.

Mobile was submitted under warranty for repairing of sound problem on 7th november 2017. Mobile handset is lost from service center and now service center is failed to return our mobile phone.
I have contacted them many times but they are not responding me to any query. Name of service center is 'aryan mobile shop, latur. '
Customer name: mathapati vivekanand s.
Contact no. [protected].

This is in reference to the below mentioned
Imei no. :[protected]

I am writing this to your over the serious disappointment faced from your service department. My phone is under warranty, i bought it on december 29, 2016.
I went to you service center in okhla for the problem of charging and before that my phone was absolutely working fine. Later after submitting the my phone for the diagnosis they said there is a problem in charging jack and in addition they said that the phone's motherboard is defective and they found moisture over the pcb and followed by this they void the warranty.
Upon asking them that my phone was working absolutely well, and the problem was with the charging only before giving it to you, they said you have to get the board replaced to make it functional.
And upon asking them to give it in writing on the service report, they straight forward denied giving it in writing.
This is such an unacceptable and obnoxious behavior from your service team. I am highly disappointed over this issue.
Being such a brand these may drown your reputation.
I will definitely not recommend lenovo to any of my colleague and friend.
As we were using lenovo handset as an official phone in the company.
I am seriously unhappy and left with no option other than discarding lenovo.

Respected Sir,
Two days back 20/11/2017, I received my order Lenovo zuk z2 64 gb mobile. (My Paisa Pay ID. [protected] Rs.10999.00, My claim ID.3289109 ) The receved mobile box is not belongs to the mobile I received. The box was torn off inside and the IMEI number sticker also torn off and written the IMEI number manualy sticked on the box. I prefer the Black color mobile, they send the Charging Adopter White Color. Sim eject pin, User manual, Matte black steath case are MISSING in the box. This matter I had been informed you on 20.11.2017 enclosed with two photographs. In this condition I do not want this mobile. I contacted your retailer ALPHA RETAIL regarding this issue . They replied me, The mobile I received is REFURBISHED Mobile. I did not order refurbished mobile. I paid money for Brand new fresh Mobile only. I trust ebay 100%. But very unfortunatley your retailer spoiling very trusted and very reputed name of ebay. I am NOT SATISFIED in this buisiness deal. Please arrange to take return the mobile back and refund my money as early as possible.
Thanks and Regards, Sulthan Hameed.