Lenovo Complaints & Reviews

Today (1 dec 2017) i lost my phone (Lenovo k3 note) between amrawati and lalpur in ranchi in evening around 6:00 pm. My whatsapp is on with mobile no [protected] (Reliance). I declare any phone call or msg from this no ([protected]) from time 10:40 pm 1 dec 2017 is not sent by me as i have lost my cell phone.. I am suneeti gagrai from ranchi d/o sidheshwar gagrai. Thanku

I purchased a lenovo laptop y5070 on 7th of august 2015 from challenger computer chennai.

Their was an ongoing offer btc that was available on purchase of lenovo product.

I registered for extended warranty on 11th of august and received a mail from btc lenovo regarding registration.

On 21st august i received a mail from btclenevo stating that on the bill dealer seal is missing.

So i contacted my dealer to issue me a new bill with everything.

Then after getting new bill i sent it to btc lenovo but this time i received a mail from lenovo on 29th august that time line is crossed.

This is not acceptable to me as i have done my part of work and i request either lenovo or btclenovo to provide me assistance with this issue asap.

I'm sending all the documents and mails received from lenovo as per date.
Thank you

Aniruddh kumar saxena
[protected]
Connect with me very soon as i need serious attention on this issue.

Mail 1 received on 11th august 2015 from

Dear aniruddh,
Thank you for registering for lenovo btc offer.

Your ticket number is btc62357. Please use the same for any communication with us.

Look out for e-mail alert from us within 7 working days on the status of your registration validation as per terms and conditions accepted by you during your registration. Please note that if your registration is valid, then from the day your registration is validated, offer benefit will be extended to you within 30 days.

If you have not uploaded invoice scan copy during registration then you may either email them to [protected]@lenovopromo.net or courier them to the following address within 14 days from the date of registration.

Lenovo program manager
Kestone ims pvt ltd
C/o lenovo btc offer
12/1, palace cross road,
Bangalore - 560020
Phone: +[protected] / +[protected]
Please always mention your ticket number in all your communications with us.

Kindly submit the required documents within the timeline failing which your registration will be invalid.

For any queries or information, please call us on toll free:[protected] or email us at [protected]@lenovopromo.net with your ticket number.

Enjoy your new lenovo machine!

Warm regards,

Lenovo btc team.

2 mail received on 21st august from btc

Dear aniruddh kumar saxena,

Thank you for registering.

Gentle reminder!

We appreciate your taking the time to submit the documents on our website. However, we regret to inform you that following of your documents is not yet visible on the website:

Reason: dealer seal missing

Kindly submit your revised document via email to [protected]@lenovopromo.net or by courier to the below mentioned address:

Lenovo program manager
Kestone ims pvt ltd.
C/o lenovo btc offer
12/1, palace cross road,
Bangalore – 560020
Phone: +[protected] / +[protected].

Your documents should reach us within 22nd august 2015 end of the day.

Please mention your ticket number on the envelope / e-mail while sending the documents.

Please note: the lenovo warranty offer is not applicable if the machine integration is out of india.

If you have already couriered the document/s then kindly send a scanned copy of your documents to our helpline id or please contact us on[protected] or 080–32467455. You can also e-mail us at [protected]@lenovopromo.net for any other assistance.

Hurry! Don’t miss out on the offer.

Thanks and regards,

Lenovo btc team.

3 mail received on 29th august after submitting everything as said.

Dear aniruddh kumar saxena,

Thank you for registering!

We appreciate you taking the time to submit the documents on our website. However, we regret to inform you that lenovo btc offer is not applicable to your machine as you have not submitted the required documents within the valid timeline.

Reason: dealer seal missing.

Registered ticket : btc62357
Machine serial : cb36100214

If you are interested to avail the offer kindly re – register on www.lenovopromo.net.

Please note: the offer period starts from 11th may to 16th august 2015.
We hope to reconnect with you in future.
Thanks and regards,

Lenovo btc team.

I purchased my Lenovo mobile phone online on 22/04/2017 and since then I've visited the service centre 3-4 times which is too many times for a just 7 months old mobile phone. First visit was for non working of the keyboard where the main board was changed by the service provider. Secondly I had to visit because my phone would not charge, so I had to purchase a new Lenovo charger as my phone charger won't work. Third time my phone was damn adamant to charge by the new charger, where I came to know that my phone IC was not working. And recently my phone is so reluctant that it will not stop troubling me, I CANNOT HEAR WHAT THE CALLER IS SAYING neither the CALLER CAN HEAR WHAT I SAY!!!
I've had enough of trips to service centre which is the only service provider for LENOVO in Goa, almost 40 km from my place.

I don't want anymore servicing of this phone and would want a replacement for this handset.

Dear sir,
I have purchased a lenovo laptop online through flipkart, model no. Wj69393/lenovo/hsn:84713010 spf0ukfkd vide invoice no. Faaaab[protected] dt.27/09/2017 for my daughter anushka deb, studied in bangalore. Within a month one day morning she saw that her laptop was not working and she registered a comp. Bearing no.[protected] on 06/11/2017 and got your support and a technician visited onsite and try to start the laptop by changing mother board and the laptop getting on once, but he said that the laptop display has been damaged and removed the replaced mother board. He said that your laptops mother board is not damaged, it is problem of your laptop display and he did'nt carry display with him and took a snap of her laptop and assured her to contract later on. After two days the technician informed her that the display of laptop could not be changed under warranty because it is not covered under adp which was not informed about this feature at the time of purchase online. He also said that the change of display is not possible on site and she had to visit your service centre for further resolution. As she was alone and not very much aware the location of the service centre, in this situation she had to got support of her brother for changing of display but since display changed her laptop still not in working. Then again she lodged a complaint bearing no.[protected] dt.22/11/2017 for resolve the problems. But she is regularly compelling to produce bill of the display changed which was not changed by your technician either on site or off site for changing of the mother board which is also not workingstill.in this circumstance, we are suffering from regular and huge harassment and mental tension and financial loss after purchase world class laptop from mosted trusted mnc.
Please look into the matter seriously and take exclusive attention to get the laptop in working condition. Otherwise it is just beach of contract of the warranty you provided to us.
Alok kumar deb
F/o anushka deb
Email-alok. Deb34gmail.com
Anushkadeb25gmail.com
M. No.[protected]
[protected]
[protected]

Dear sir,
I bought a lenovo z2 plus 32 gb black mobile phone by online on dt. 12.04.2017 which was on warranty period till date. After buying i used jio sim 4g on first slot & bsnl 3g on second slot. After 5 months there was problems in slot 1. Slot 1 not searching 4g/volte network in mobile, but second slot was ok. After that there is no incoming or outgoing calls available in slot 1 in phone. On dt. 30.10.2017 i have updated my phone at balasore, odisha lenovo servicing center. Then its ok for atleast 9-10 days, but after that same problem arises till date.in my mobile no volte/hd network found, so from that date i was facing so many problems. Now i am in tense due to that problem. Now my phone is on warranty period, so please do something. It should be your kindness to me. As lenovo is one of the best brand in india, i choose that mobile. So please look out my matter. Its my humble request to you...
Here, i attached my invoice below...

Thanks,
My contact number: [protected], [protected]

I wish to lodge a complaint against your authorised dealer, arsh telecom at ajmer of lenovo for the fraudulent action by them.

I had given my lenovo vibe k4 to your service centre since the phone got hung and apparently there was some software problem. However, i was immediately, without proper analysis, informed that the fault is in the board and the same needs to be replaced. I had no choice but to agree with them.
After the replacement of the board, when i checked my mobile, i was shocked to find that my mobile had been changed significantly. As the board had been replaced, my mobile could now be started but i found the following problems :
1. The board of my original lenovo vibe k4 had been replaced with that of lenovo x3 lite.
2. Calls could not be received as the microphone was also not working.
3. When i handed over the mobile for repairs, the touch screen was absolutely okay but i received a totally damaged touch screen
When i reported the above problems to your centre, the response was very irresponsible and clearly reflected their fraudulent intentions.

Such inconsiderate behavior of your representatives is highly unacceptable and belies our trust on the centre’s credibility.
Kindly look into the matter seriously to ensure that such mal-practices are averted and my mobile with its original parts properly functioning is handed over to me.

I am a lenovo k4 note user.i have been using it for 2 years.my phone got blasted yesterday eventhough it had'nt any complaint.the phone was not even kept for charging, even the data was off.
Today i contacted the lenovo service centre and they told that it'll cost around rs.9000 .Is there any compensation i can receive ?
Please fix the issue and inform all k4 note users to beware about the blasting issue.

Mobile was submitted under warranty for repairing of sound problem on 7th november 2017. Mobile handset is lost from service center and now service center is failed to return our mobile phone.
I have contacted them many times but they are not responding me to any query. Name of service center is 'aryan mobile shop, latur. '
Customer name: mathapati vivekanand s.
Contact no. [protected].

This is in reference to the below mentioned
Imei no. :[protected]

I am writing this to your over the serious disappointment faced from your service department. My phone is under warranty, i bought it on december 29, 2016.
I went to you service center in okhla for the problem of charging and before that my phone was absolutely working fine. Later after submitting the my phone for the diagnosis they said there is a problem in charging jack and in addition they said that the phone's motherboard is defective and they found moisture over the pcb and followed by this they void the warranty.
Upon asking them that my phone was working absolutely well, and the problem was with the charging only before giving it to you, they said you have to get the board replaced to make it functional.
And upon asking them to give it in writing on the service report, they straight forward denied giving it in writing.
This is such an unacceptable and obnoxious behavior from your service team. I am highly disappointed over this issue.
Being such a brand these may drown your reputation.
I will definitely not recommend lenovo to any of my colleague and friend.
As we were using lenovo handset as an official phone in the company.
I am seriously unhappy and left with no option other than discarding lenovo.

Respected Sir,
Two days back 20/11/2017, I received my order Lenovo zuk z2 64 gb mobile. (My Paisa Pay ID. [protected] Rs.10999.00, My claim ID.3289109 ) The receved mobile box is not belongs to the mobile I received. The box was torn off inside and the IMEI number sticker also torn off and written the IMEI number manualy sticked on the box. I prefer the Black color mobile, they send the Charging Adopter White Color. Sim eject pin, User manual, Matte black steath case are MISSING in the box. This matter I had been informed you on 20.11.2017 enclosed with two photographs. In this condition I do not want this mobile. I contacted your retailer ALPHA RETAIL regarding this issue . They replied me, The mobile I received is REFURBISHED Mobile. I did not order refurbished mobile. I paid money for Brand new fresh Mobile only. I trust ebay 100%. But very unfortunatley your retailer spoiling very trusted and very reputed name of ebay. I am NOT SATISFIED in this buisiness deal. Please arrange to take return the mobile back and refund my money as early as possible.
Thanks and Regards, Sulthan Hameed.

I purchased a lenovo laptop and there is keypad disput within 1 month, lenovo service center said there is a short circuit in keyboard, they said that minimum 12 days are needed to solve problem, why there is some type of problem in a new laptop??? At that moment laptop is very essential for me for interview, how can i leave it for 12 days??? Please help me

I had bought a lenovo b40-70 laptop s/l no. Cb34098563 around approximately three years back and is under warranty. My laptop had become non responsive, too slow and crashing at times and also ram is supposed to be 4 gb but showing available ram as only 2.43 gb. When contacted lenovo support over chat they had taken my system into remote control and installed lenovo solution centre software and ran hardware scan which returned as failure with hard disk failure. Then the support executive had told me to mail the scan report to [protected]@lenovo.com. When i had sent the report by mentioning sr number, it returned a failure report stating that no complaint exist with number [protected]. Then i had contacted chat again and explained them the situation. Then they had asked me to upload the scan report again in chat and asked if any problem else with system. I told them yes no other problem but looseness of power plug at side and minor break in operations. They had misunderstood for damage in system. Again i had contacted them over their toll free and explained the whole thing to one of their executive. Then he had given new sr number [protected] and he told to take a fresh lsc hardware scan report and six dimensional snapshots of my laptop and send it to [protected]@lenovo.com and also he told me to call back again to confirm it. I had done the whole thing and called back the toll free number of lenovo and one of their executives had confirmed that they had received the report and snapshots and agreed that there is a hard disk failure as per the lsc scan report and told that the hard disk will be dispatched and an engineer will come and do the needful to resolve my problem. But nothing happened. Then i had messaged them over social media and explained the whole thing. Then one mr ashwin had responded and raised an so [protected] to service my grievance. Then after two days again he called me back and blamed me that the service engineer had visited and i was not available at home which is utterly false and complete bluff. No service engineer came to my place and i was available 24 hours all days till now from the complaint lodging date anticipating that somebody from lenovo will come and attend to my system which turned out to be false. Then again i had called the toll free to ask details about escalation matrix but they are adamant to give the same. And when enquired about hard disk dispatch status the male executive told me it is not dispatched and while having this discussion the phone got disconnected. Again i had call their tollfree then one ms. Shreya had lifted the phone listened to the whole thing which i had explained her then she simply told the hard disk has been dispatched. Now whom should i believe? The male agent who told me earlier that hard disk is dispatched or ms. Shreya who is telling hard disk is dispatched? Again when asked about escalation she is adamant to provide information and apologised that she had mistakenly told me that the hard disk has been dispatched. How can a responsible employee in such an esteemed organisation like lenovo commit such silly mistakes? Then she had taken the local lenovo service centre engineer in conference and he is blaming me that i had told him not to come. Whereas i never said that. I just asked whether he (Mr. Harsha) had received the hard disk. He said no and asked me the problem. I explained him over phone. Then he also confirmed hard disk issue and told once they receive hard disk they will come and diagnose my system at a time and this will take two to three days as on 17 november 2017. Meanwhile again call got disconnected. Again i received a call from one mr. Ashwin, stating that he apologises for the inconvenience caused and assured me that he will dispatch the hard disk and the local service engineer will come with hard disk and have a thorough check on my system and will replace if necessary and will do if anything else is required. He also assured me that the old so will be cancelled and a new so will be created with this effect / details and he will communicate me the fresh so number within five to ten minutes but i had never received it. This also turned out to be a false statement and promise from lenovo. After waiting for a long time for new so number and status as assured by mr ashwin, which it had never arrived, i had again called the toll free enquiring about mr ashwin, then he told he do not know who mr ashwin is and told he will not dispatch my hard disk and after the service engineer checks my system only they will do the needful. Then if this is the case why you people at lenovo 1. Taken my system into remote and asked to send the lsc hardware scan report and six dimensional snapshots of my system at [protected]@lenovo.com. 2. Why you are dragging the issue and harassing me? 3. You should have sent the service engineer in the first instance only when i reported the issue to have a check. 4. By deliberately delaying the issue and taking my complaint casually you had wasted a lot precious time of mine which is an irreparable loss to me. Please resolve my grievance / complaint / issue immediately to avoid further inconvenience and harassment to me by the casual and careless attitude of lenovo team

Daer lenovo my mobile is not working some applications not working when i am call customer service he is not guide me proper toady i am calling and visit your service center borivali west near station orichez plaza token no 1 no me guide he is saying mobile software problem then you r data is last why i am purchasing before 2 month what's your service please respond or i'm update facebook or media lenovo company cheated then your close company other things given me new mobile.
My mobile number [protected]
Ajay maurya
Maurya. [protected]@gmail.com
Mobile lenovo k8 note

​
Myself kishore m from bangalore.

I am using lenovo k6 power. Using vodafone 4g in sim slot 1 and bsnl 2g in sim slot 2. Everything working fine until last wednesday, nov 15th. All of sudden i started to face an issue of calling (Incoming and outgoing). When 4g lte preferred type is on. I can't make or receive any calls. But i can get mobile data without any issues. Then if i change network type to gsm only, i can make and receive calls but no internet. Really got disappointed too much.

I called to customer care and seeking support, it was a frustrated conversation. I can't imagine their support was that much worst.. As well none of the service centres to nearby my location. All are minimum 15 to 20km and you know how difficult to reach these places in bangalore traffic. That too service centres not open on sundays. I have to take a personal leave to get this update. Might it's two times for giving and receiving my mobile from service centres.

This is really frustrated a lot, made me decide to not buy any lenovo item in my future lifetime, as well as suggest to friends and family the same.

I want to mention that, it is in warranty period..

Later took the decision of visiting the service centre and i did it.
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Looks like their service and customer concern are too bad, yesterday i went to service centre regarding the below issues. They could not able to solve the issues as well telling me it's working fine with jio sim. But i showed the vodafone 4g sim working fine with my another mobile. Fine as service centre guys recommended i changed my 4g sim taken latest by vodafone centre today. But it also works same, i cannot make or receive na call when 4g lte is on. If i change those network type to 2g it's working fine.

Really i fed up with your service, no one from support team called and provided solution, rather service centre guys also not supportive.

The screen of all in one is getting line line form. Not seeing properly. Lenovo customer service center are telling that led liquid is damage so it will not cover under your warrenty. But i am saying why? I haven't damage or scratches anywhere. Should be under warranty. Give me the feedback as soon as possible. My warranty period is of 3 years. I haven't use it any time. N now i habe left 3-4 months only.

I hv purchased a lenovo k8plus 2months ago. After 1.5month, one day my phone suddenly stopped working and it automatically turned off and it doesn't on. I have submitted to lenovo care on 30/10/17 and they told me that they will replace my motherboard. But still when i call them, they say that the motherboard for my phone which they have ordered is not reaching yet to them. So what is it??? 20days to get a motherboard??? Assam is not so far... All knows. The question is that why lenovo is not taking customer's problem seriously. Frankly speaking its a sign of very bad days are coming to lenovo as customers are not satisfied after spending lots of money. Be serious lenovo. We trust you, dont break our trust by this activities.

Dear team,

I have purchased mobile (Moto c+) through flipkart on 25.07.2017 with order no od[protected]. I had submitted mobile on 25.09.2017 at lenovo service centre,
Marathahalli, bangalore around 11.00 am. I got call from service centre that damage happened due to liquid but i couldn’t believe that answer. I have taken back and intimated lenovo/motorola customer care team but these people were helpless even if the policy to open and show the issue to customer at the time submitting mobile, that also not happened. I had again submitted the same to the same service centre for repairing (Change the charging port) on 14.10.2017 at 11.40 am (Service centre contact no[protected]. But unfortunately the same has been with service centre only as parts not available after one month. Now i have received call from service centre that to take back mobile and give to other service centre. I have forwarded lot of mails to call centre people but issue not yet received. (Irresponsible service centre and manufactures-lenovo/motorola and flipkart)
Customer care complaint id:[protected]
Requesting help to resolve the issue.

Regards,
Prajith m c

I have purchased the lenovo k6 note mobile in ram mobiles hanmakonda for rs 15000 in may 2017. From there i am facing lot of technical problems in mobile and the same was repaired by lenovo service center and the problem is still repeating. T he warranty period closes in may 2018. Now they are attending my mobile free of cost. But after warranty what i have to do.in this situation can i expect justice.

The above mentioned phone was taken to syscomp electra service centre, barrackpore yesterday to cure the problem. My phone is well within warranty & purchased only 5 months back. To my surprise the representative told me that water is soaked in the handset for which warranty is void and hence charges will be levied as per damage. This was to my shock as this handset was used very seldom & kept at home, it has no scratches on it & never soaked in water for sure. I was told that some silver paper has turned red due to soaking in water. After that an estimate of 3500 rupees was given to which i said no & took my handset back today paying the service charges. I am quite sure i was cheated by the representative with false information. I want immediate action against my issue. I am hereby attaching all the documents for your ready reference. Kindly look into the matter and provide me the best solution. And what is value of warranty if customers are cheated this way.

Dear Sir/Madam,

I am a customer/user of this renowned brand of smartphone, so called Lenovo.

On Nov 2016 (05.11.2016), I had order Lenovo Vibe K5 Note (IMIE: [protected]) and using the same since then. By April 2017, I started facing some issues with its microphone, though I continued with it by using headphones for speaking. Lately during Sep 2017 I started facing some horrible issues regarding touch screen and finding no way out I had to drop it to my nearest Lenovo service center, Grand Arcade, at Dibrugarh, Assam for immediate servicing, dated 12/10/2017. (Service Order No. SOIN[protected]).

Already 4 weeks time has passed and in the name of servicing I have received couple of mails, stating "We are in the process of receiving required part/support to make your said device ready for pick-up" (sent on 20th October & 5th Nov 2017).

I wrote to [protected]@lenovo.com on 9th Nov 2017, regarding the same topic. In return i just receive some mails and a call from Customer care services ([protected] someone named Priyanka)saying your product will be ready by 15th of Nov 2017 and also suggested me to call on respective service center (Grand Arcade, at Dibrugarh, Assam) before visiting. I tried for the same on 15.11.2017 but as of my previous experiences with their given contact nos, I found both of their nos are out of reach. Finding no way out I sent a mail to Grand Arcade (along with CC to [protected]@lenovo.com), for further updation of my phone. I received:

"Dear Atanu,

Thank you for contacting Lenovo.

As per your mail, we understand that you are not ready to wait for such long time. We apologize for the inconvenience caused to you and we appreciate your patience.

As per the service centre update we understand it might take long time for the service based on the part availability. However, we will escalate this case to the concerned department to work on priority.

We request you to wait for the further process.You will get an update from the service centre once the part will be available.we assure that lenovo offers genuine parts to our customers on every repair.

We appreciate your understanding.
Thanks & Regards,
Bhuvan.R
Lenovo India-Smartphone Customer Support"

We all know the significance of a phone on your daily life specially when it is a smartphone and certainly it is hampering my daily life activity directly or indirectly. It is just suffering I am receiving after paying my money on such product, first its reliability and now with your provided service, so far.

A product for which i have paid 11, 999, which simply has failed to run for a calendar year even, without any mishandling or any bad treatment and now the service is such a disaster. I really had some other perception about this renowned brand, anyways my mistake & my misconception.

I want my cell back in proper running condition or my money back.