Lenovo Complaints & Reviews

I would like to bring your kind attention on this matter. I purchased a lenovo k8 note phone from amazon during deepawali festive season. 2 weeks before my phone slipped from hand while i was putting it into my jeans pocket. To my surprise, whole screen was shattered with cracks. When i contacted with one of the service centre, they told me that it would cost around 7500 which is more than half of the phone price. When i contacted with their customer care executives, unfortunately they too tried to divert me again to the service centre whom i already had a conversation regarding the same. Even i also tried to get in touch with them through social networking sites but no response received from their end.

Highly disappointed by this kind of service.

My concern:
1. Is it fair to charge that much amount for phone screen?
2. If your products are so much reliable (Gorilla glass) that you are charging 7500 rs for replacement, shouldn't they withstand a fall of 2.5 ft?

Regards,
Ashutosh

The mobile lost sound within 6 months of purchase. The nearest authorised service centre at mecheda reinstalled software & said that problem solved. But sound did not come back. One month later an authorised service centre at behala said as service has already been done in mecheda next service will be available in february 2018.
If problem is not solved what is the the value of servicing?
What is the value of warranty? Mobile is out of order. No solution done. Why to delay with defective mobile? Is it the reputation of the company? They should be banned. All should reject the company.
Being a doctor it is requested to imagine the loss related to patient's life due to non-functioning of mobile. Will the company compensate for the lives of patient.
The company should be sued against.
If no action taken all should go for consumers protection forum for immediate replacement of fund with taking back of such wonderful mobile or ban such bonafied service centre. They should stop sell. The company should be banned, for this cheating in large scale as found in complaint forum..

My phone wasnt getting charged and it get turned off within few minutes the moment i switched it on and since it was within guarantee period, i took it to service center. This was my second visit.
There at first they said its software issue and asked me to wait so i waited for 1 hour. When i got my phone back they claimed that problem was resolved but the moment i switched it on, i found that the problem still persist. They said the problem is with my battery and gave me their battery to check, yet the problem couldnot be resolved because the problem was not with battery. They asked me to wait for another half and hour until they diagnose hardware.

I just went to them few times asking how long its going to take, to which they said "few more minutes, its under process"
Its just when i said i m getting late and switch to harsh tone, they handed my phone back saying the water has penetrated in the mobile, thereby making the warranty
Void and i have to pay price of rs 3800 to get my phone fixed.

I dont know how the mobile got moisture, they said it could be sweat but i wonder how someone would sweat in this chilly winter

Later i got it checked by another mobile mechanic who said there is nothing wrong with my mobile and also there isnt any moisture and he got my mobile fixed by just paying rs 300.

I want to be recompense the trouble that i have undergone and also for misrepresenting fact, and trying to attempt fraud and extort money from me.

I will take it to higher authority if my complaint isnt entertain

I am using a lenovo z580 laptop. Accidently my laptop screen started getting some issue. It use to be blank even if the system runs. So i decided to repair my laptop by giving it to lenovo service center at grant road. The service center was owned by regenersis india private limited (A ctdi company) on 2nd december 2017. Initially they charged me rs. 1000/- as diagnose charges. With lots of follow up i get a answer from the engineer saying my laptop have a motherboard issue and with may cost around rs. 8000/- for a new motherboard. I was ready to spend on it as my system contained all my examination data. Engg. Assured me that he won't be harming my data at all. On the day i was asked to collect my laptop, i asked for bill and warranty card for new replaced motherboard on which the engg was giving me just 1 month warranty. I was shocked to hear this. If i am ready to spend such a huge price on a laptop i deserve to get at least a year warranty from lenovo. I argued on this with engg on which the engg says that its a company warranty we are going. I feel like i was getting looted under the company terms as a normal hardware engg outside the priority care is giving me the same motherboard for rs. 4000/- along with a year warranty. I was very disappointed this and finally decide not to spend any more money or time over there. I asked engg to return my laptop unrepaired. The engg gave the laptop. After getting home, i started my laptop and found my wifi is not getting connected, while is was no issues in wifi prior when i have given it for repair.
I then tried to connect with the engg again with the issue which he was supposed to solve, he is demanding more rs. 1000/- for it. This is absolutely a fraud. And i don't expect this from lenovo atleast. I need my wifi problem to be fixed by regeneris.

I have submitted my phone for repairing on 26 october 2017 to lenovo service center as my phone was under warranty. From last two weeks they are saying that they will return it within a week but today (21 december 2017) i called them and they are again asking for one more week. It's almost 2 months. Initially they told to repair it in 15 to 20 days.
Kindly advise what actions can be taken now.

Dont buy lenovo products
I have a lenovo think pad e450 and it is almost one and a half year old. Me being a research scholar had actually opted for this laptop, as its light, sturdy and also as per my requirements being a student it was fulfilled. Now due to some issue, my laptop gets automatically shut down and had keyboard issues. I took my laptop to a service center in siliguri, west bengal, they detected that i have to replace its battery and keyboard but the parts were unavailable. It was there in the service center for 3 months. I took the laptop to mumbai, now battery is unavailable; lenovo india now tells me that battery is unavailable in the country as it is scarce. I am a scholar and my laptop is my life, all my research work is in my laptop and the need all my data which is in the laptop and the best part is even if i switch on the laptop it goes off again and the process is endless. The service centers shown in google map are not authorized, i had a tough time looking for it at bkc, i called them up, they said they are not authorized, and then some lady in a shady way calls me and enquires me about the battery. So much so for buying a lenovo laptop. This is the worst experience ever and i will not buy any lenovo products ever, neither will i recommend somebody to because it’s a laptop and some parts in the long run would be needed to be replaced but when there is a crisis situation, where i have my work in the laptop, battery is not working, computer is getting shut down automatically and then the customer service says that the battery is unavailable in the country as it is scarce, then its hell for me, its better to buy an hp/ dell but not lenovo

I have given my phone to service center on 10th of december.
My phone is out of warranty and they told it will charge near by 1500 bucks.
That is fine but it's been more than 8 days and they said they don't have any idea that how longer it will take ; they are shortage of product so they are not able to deliver my phone. I need my phone asap. If you are paying and still you have to wait to get your things sorted. So there is no any benefit to go service center. And this is second time i am facing problem with lenevo service center. If it will go same then i prefer and recommend everyone not to use lenevo products.

I have submitted my phone in ambe electronics in c-30 sector-2 noida.

I bought a lenovo mobile vibe k5 plus in 2016 but it was showing problem in touch pad. I had submitted it to lenovo care in july and they fix the problem. But now my handset showing another problem i. E., it does not catch the network signal and always showing no service. I searched the available network but that not working and does not found any network. Please solve this issue.

Lenevo company service is too much worst. I done biggest mistake to bought lenevo product.
I bought lenevo ideapad 510 and its mother damage in 6 months only & when i complaint about it then engineers who came knows nothing about your product.
After replaceing the mother board of my system lots of more problem came in my system.
No battery is detected
Ram is showing only 4 gb but it has 8 gb.
And when i call your engineers to complaint about then he talks to me in rough language and cut my call.

Dear sir,
My self vivek anchal from raipur chhattisgarh, india. I bought a lenovo idea pad 510 laptop on date 1 march, 2017 with complete one year damage warranty offer from shop it mall raipur. My laptop got some damage issues and i referred my laptop to the lenovo care in the month of november.
12 dec, 2017 i found my laptop fully repaired. Yesterday night i m working with my laptop then suddenly my laptop screen shows problem like colourful line comes on the screen and after some time it get black screen only. Now, it's screen is not working. Please check this problem seriously and provide me some repaire facilities.. Please

Dear sir,
I have complaint in lenovo customer care our monitor because monitor in display issue. My monitor serial no. P900ftns & model no. B 30-40 but your service has been no immediately action against my monitor & my service order no. Is [protected].
First of fall commitment your monitor has been repair in 2-3 day. After that 4-5 day.
So, i am our monitor submitted in your lenovo service center in nehru place then again no response.
Then again commitment is your monitor has been repair end of the month.

So kindly request my monitor has been repair shortly.

My name is Mohammed Azharuddin, I am currently working in the bank. I have lenova vibe k5 plus battery order on December 9, 2017. On yesterday I have got a call it will be delivered by today[protected] so I have got cash and waiting for my order delivery. Not no one have came so I have visited kumbakonam jp communications but they told it was sold to someone else. How is it possible and how irresponsible you are? I'm having an order copy receipt and proof for everything.
I can go anywhere for your misselling my order and you need to face the issue happens to me!

Dear team,

We are facing issue in lenovo desktop monitor, black shade in display kindly arrange a replacement for this

Serial no: 60bdaar6wwv901crg7-
Thinkvision e1922s 18.5 inch led backlit lcd monitor

Address:express industry council of india
Eici - express terminal
Air india sats building basment, gate no: 2
Kempegowda international airport
Devanhalli, bengalore -560300
Karnataka
Contact no: [protected]/[protected]-naveen

Mobile handset moto m xt1663 has 2 problems, ringtone not working and motherboard crashed. Product in warranty. Submitted to service centre at 37/1, gariahat road, grnd flr, kolkata 700029 on nov 27, 2017. No result till date dec 13 2017. Service centre do not pick up calls, neither call us. They are asking for more time on every visit. I'm a lawyer and my profession is getting severely affected. Please take immediate action.

I m used lenova k8 note mobile... It's charging time is very long... How to resolved my problem... Why did i used in turbo charger... It's very very slow long time charging.. I really very disappointed... Please resloved my problem.. I purchased my mobile in only two months... But the charging problem is very disgrage.. And my mobile used in not interested..

My lenovo p2 handset purchased on 17th may, 2017 (Refer to attached invoice for further details) was not getting started and wasn't getting charged either. As such, i took it to lenovo authorized service center (Zedvals solutions pvt. Ltd.) in indirapuram on dec 1st, 2017. The phone had a major scratch as also mentioned in the service centre report attached along. Apart from this, there was no other physical damage to the handset and earphones, display, mic and everything else was working fine.
After keeping it submitted for one days, they told me that the motherboard is not working but 1 earphone pin is missing so they can provide warranty in such case only if the company approves. Three days later i checked with them again when they told me that request has been approved and they will replace the motherboard.
But when i followed up with them after a week, they told me a new story that the display is damaged and they can provide warranty on motherboard if i pay rs 8000 for the display. I had no issues with the display, the scratch was 3 months old and earphones were also fine, they are just trying to make fool of me. I have also written my concern to lencare care yesterday, please help

My address kerala, kottayam i brought my lenovo k8 phone in 1 month sometime this phone is not charging. I meet service center but they are useless they told this complaint have not warranty. What can i do. My mobile no.[protected], kottayam lenovo service center peoples are useless this is not charging port complaint but phone is restarted the problem is solved but again this problem follow i am helpless please take my complaint

I purchased a mobile phone (Lenovo z2 plus z2132) from cyber king bankura for my son on 30.06.2017. Since last two weeks it has been seen that the upper part of the screen is not responding to touch. Unfortunately since yesterday the phone is not getting switched on. Today my son approached to lenovo service center at bankura. He was told that it will cost rs. 4000.00 for screen and the rest estimate will be given later on. The phone is within 6 months of warranty period. I dont know what to do with this phone if the repairing cost is almost half of the price of the phone that even within warranty period then i fear what will happen later on ie after ther warranty period.
Please do the needful.

When i purchased the lenovo external hard disk (Uhd f308 1 tb) on 21 december 2016, from amazon.com, i also received a 1 year manufacturer's warranty applicable from the date of purchase. On 6th december 2017, my hard drive malfunctioned in such a way that it was not detected by the windows. Moreover, the power light which used to turn blue every time the devices was connected and used was not working any more. The internal disk in the device initially works but later stops abruptly. I would also like to bring this in the reader's notice that the device was operating perfectly in the morning at my home and the problem stated above occurred at my office. After the incident i decided to take the device to the lenovo service centers in bangalore. But to my shock, no service centers i have visited, contacted, or searched on the internet is ready to provide me with the benefits of the warranty. Also the official website is of no use as no process, location or instructions have been provided for any help in this case. The warranty expires on 21st december 2017 and i have no other means to claim my right.

I have purchased Lenovo A6600 plus on 23/11/2017 from Saravana stores, purasaiwakkam, chennai.From the very first day the phone hangs and restarts automatically when it is used for a long time. Saravana stores refused to replace and had asked to go to the service centre.Even after going to the service center 2 times with the same problem they were unable to solve the problem. Kindly replace the phone.