Lenovo Complaints & Reviews

Dear team,

I have purchased mobile (Moto c+) through flipkart on 25.07.2017 with order no od[protected]. I had submitted mobile on 25.09.2017 at lenovo service centre,
Marathahalli, bangalore around 11.00 am. I got call from service centre that damage happened due to liquid but i couldn’t believe that answer. I have taken back and intimated lenovo/motorola customer care team but these people were helpless even if the policy to open and show the issue to customer at the time submitting mobile, that also not happened. I had again submitted the same to the same service centre for repairing (Change the charging port) on 14.10.2017 at 11.40 am (Service centre contact no[protected]. But unfortunately the same has been with service centre only as parts not available after one month. Now i have received call from service centre that to take back mobile and give to other service centre. I have forwarded lot of mails to call centre people but issue not yet received. (Irresponsible service centre and manufactures-lenovo/motorola and flipkart)
Customer care complaint id:[protected]
Requesting help to resolve the issue.

Regards,
Prajith m c

I have purchased the lenovo k6 note mobile in ram mobiles hanmakonda for rs 15000 in may 2017. From there i am facing lot of technical problems in mobile and the same was repaired by lenovo service center and the problem is still repeating. T he warranty period closes in may 2018. Now they are attending my mobile free of cost. But after warranty what i have to do.in this situation can i expect justice.

The above mentioned phone was taken to syscomp electra service centre, barrackpore yesterday to cure the problem. My phone is well within warranty & purchased only 5 months back. To my surprise the representative told me that water is soaked in the handset for which warranty is void and hence charges will be levied as per damage. This was to my shock as this handset was used very seldom & kept at home, it has no scratches on it & never soaked in water for sure. I was told that some silver paper has turned red due to soaking in water. After that an estimate of 3500 rupees was given to which i said no & took my handset back today paying the service charges. I am quite sure i was cheated by the representative with false information. I want immediate action against my issue. I am hereby attaching all the documents for your ready reference. Kindly look into the matter and provide me the best solution. And what is value of warranty if customers are cheated this way.

Dear Sir/Madam,

I am a customer/user of this renowned brand of smartphone, so called Lenovo.

On Nov 2016 (05.11.2016), I had order Lenovo Vibe K5 Note (IMIE: [protected]) and using the same since then. By April 2017, I started facing some issues with its microphone, though I continued with it by using headphones for speaking. Lately during Sep 2017 I started facing some horrible issues regarding touch screen and finding no way out I had to drop it to my nearest Lenovo service center, Grand Arcade, at Dibrugarh, Assam for immediate servicing, dated 12/10/2017. (Service Order No. SOIN[protected]).

Already 4 weeks time has passed and in the name of servicing I have received couple of mails, stating "We are in the process of receiving required part/support to make your said device ready for pick-up" (sent on 20th October & 5th Nov 2017).

I wrote to [protected]@lenovo.com on 9th Nov 2017, regarding the same topic. In return i just receive some mails and a call from Customer care services ([protected] someone named Priyanka)saying your product will be ready by 15th of Nov 2017 and also suggested me to call on respective service center (Grand Arcade, at Dibrugarh, Assam) before visiting. I tried for the same on 15.11.2017 but as of my previous experiences with their given contact nos, I found both of their nos are out of reach. Finding no way out I sent a mail to Grand Arcade (along with CC to [protected]@lenovo.com), for further updation of my phone. I received:

"Dear Atanu,

Thank you for contacting Lenovo.

As per your mail, we understand that you are not ready to wait for such long time. We apologize for the inconvenience caused to you and we appreciate your patience.

As per the service centre update we understand it might take long time for the service based on the part availability. However, we will escalate this case to the concerned department to work on priority.

We request you to wait for the further process.You will get an update from the service centre once the part will be available.we assure that lenovo offers genuine parts to our customers on every repair.

We appreciate your understanding.
Thanks & Regards,
Bhuvan.R
Lenovo India-Smartphone Customer Support"

We all know the significance of a phone on your daily life specially when it is a smartphone and certainly it is hampering my daily life activity directly or indirectly. It is just suffering I am receiving after paying my money on such product, first its reliability and now with your provided service, so far.

A product for which i have paid 11, 999, which simply has failed to run for a calendar year even, without any mishandling or any bad treatment and now the service is such a disaster. I really had some other perception about this renowned brand, anyways my mistake & my misconception.

I want my cell back in proper running condition or my money back.

Hi,
I chaitanya from hyderabad,
I bought lenovo zuk 2 plus mobile in june 2017, after 15days phone got mother board problem, i given to service center and they changed the mother board, and after 2 months got volte signal problem again i given to the service center they resolved. Now again getting problem with volte signal problem.
I'm soo tired to roam around service centers. I need a permanent solution for this problem. If i give again to the service center they will resolve but there is no guarantee as never repeat this problem.

I have purchased lenovo a 6600 plus on[protected] and in few months it started showing some technical issues i have called upon the technical support but tyey havent responded me in right way.
My issues are.
1. Slow charging.
2. Microphone not working
3. Vibration not working.
Though muky phone is in warranty but your website says its out of warranty period.
Very bad experience with lenovo smartphones. Its such a waste of money and time in service center.

I have lenovo vibe z2 pro mobile, before one & half year its get broken and now i want to purchase that display combo kit from nashik & mumbai lenovo service centers from last 1 year but still i'm not get that product.
I tell to service center executives about this problem but they only said that will not replace because of not in stock and other reasons.
So i want take complaints against lenovo mobile

Please give me that products replace or take action on this lenovo company legal action.

Contact girish more [protected]

I had purchase above laptop on my wife name dipali 6 months ago from the day of purchase the laptop battery is not up to the mark as described by semoga company MY laptop s battery not working properly .After battery is fully charged and laptop get used for 3 to 4 hours continuous use the battery got discharged and remain at level up to 20%. So if battery is fully charged and used for 3 to 4 hours continuously with this period battery is use is up to 80% so according to me the laptop battery might have some problem check it and if in warranty period
kindly replace it

kindly attend complain soon as possible

Hi all,

I submitted my phone on 9th oct 2017.
There was sensor & finger print scanner issue on the phone.
They told i'll have to pay for screen replacement even though phone sensor stopped working by itself.
Anyway i agreed to pay.
Phone still under warranty (Purchased it on 17 jul 2017).

When i recently visited service center, they had broken the display.
I am following up with both service center & lenovo customer care online (Chat/calls)...
They have not responded positively.
Please help.

Dear team,
I had purchased lenevo k6 power on 15/08/2017. But after 10 days i had
Faced technical issues. I had gone to service center 6-7 times for the same
Issues. Lastly, when i twitted on social media, your senior faculty had
Taken action accordingly.

Lenovo mobile service center in ghatkopar (West)
Technotronics technology - pts
204, rajgor empire, opp metro gate no 4,
Near bata show room,
Gatkopar (West)
Mumbai - 400086
[protected]
Lenovo mobile service center owner no [protected]

As per your advice, i have submitted my purchased default mobile
Handset to your service center on 28/10/2017 and i should have been
Returned by last week, which i have not yet received. Please replace my
Smartphone as soon as possible.
Attached is job sheet for the same.

So please sir do the needful

I am vijendra gocher form kota (Rajastha)

I have purchaed mobile lenovo zuk (Z1221) dual 64gb by ebay from sarf trading against invoice no.[protected] on date[protected], but mobile is not working, written mail to them but they do not reply.

When i have given lenovo local service center they said it is out of warranty product and (Doa), can not be serviced.

Please help me and solved my problem.

Regards
Vijendra gochar
Mobile - [protected]

I recently took my phone to lenovo service centre nd the mishandled my mobile phone as well as the did not helped with my problem and gave me usless information to spend money for nothing to get corrected and when i got my phone i noticed that my sim slots were not working properly and firstly i thought that it may be due to the network issue but i came to know i have problem with sim slot so please help me

Sir i purchased lenovo ideapad 320s last month threw paytm sites. But laptop not wotrking well. M totally dissappointed from your devices. Only one month after i got to many many problem like when i turn on pc its take around 10to 15min open sometime screen not showing. I think company no did properly qc. I need solution. I paid 37k thousand for this device. But am not satisfied. Please resolve my problem

Hi,

My complaint reference number is [protected] and i am the owner of ideapad 510.

I have registered a complaint to lenovo regarding the graphic issue on my laptop few weeks ago. Lenovo's call technical support couldn't resolve the problem so they recommended me to submit my laptop to lenovo service centre, sector - 16, noida. I have explained the whole situation to them again which i am facing since two month that my graphic processor ge force 940 mx 4 gb is not able to handle games that is in its capability.

Without any general checkup, a technical guy there named "shamsher" said to my face that "this is not a gaming laptop". He is totally trying to defense the case however, the guy has no knowledge of lenovo laptop's and its capabilities. It's clearly mentioned in this link (https://www3.lenovo.com/in/en/laptops/ideapad/ideapad-500-series/Lenovo-IdeaPad...⇄ with the ideapad 510 you can build your laptop with a variety of configurations to match your budget. Equipped with up to nvidia® geforce 940mx 4g optional discrete graphics, the ideapad 510 comes prepared for incredible multimedia, video editing and big gaming performance.

Then i have explained him the problem in a detail way by showing that the game is lagging which is suppose work fine on this laptop. Then he understood the problem and i have submitted the laptop for check up on saturday, 4th november. Attached is the service sheet. They told me to visit again on monday, 6th november to check the laptop.

So i received a call in the morning on 6th november from service centre and the guy told me that he has done all necessary updates and asked me to visit the service centre as soon as possible and check the laptop. So, i believed they must have done their part of the job. Even though i was getting late for office however still i have managed to visit the service centre by extending my office hours. I quickly checked the problem and the problem was still there. Totally a waste of my time. The main problem is the graphic processor is not able to hold the application smoothness and it's lagging in between. I explained the same to the tech guy (Shamsher) that the problem is still not resolved. He requested me that new part must be replaced in the laptop for the game to work lag-less.

If you are a tech guy then you will also understand that a 4gb nvidia® geforce 940mx can handle most of the games at least on lowest graphic setting possible.

My friends owns a same laptop but with i5 processor (And mine is i7 processor) can easily handle the games which my laptop is not able to and this makes my case more prominent.

Then i received a call from the service centre in the evening, 6th november that my case is rejected by lenovo as the problem is not detected. I mean is this is a joke? The people in the service centre don't even have solution to anything. The tech huy there just told me to contact the customer support and doesn't have any solution to the problem even i have explained everything to them

I have never seen a worst customer service than this. Nobody from lenovo valued my time. They just know how to toggle the customer between the call support and service centre. This is the last thing i have bought from lenovo and that's it from my side.

Really regretting big time. Bought a 65k laptop and seems worthless to me.

This is a case of pure fraudulent and cheating to a customer. Money doesn’t grow on a tree, i have worked very hard to buy this laptop to play games which is my passion.

This is not a case of just pennies, i have paid ₹65000 for this laptop and i don’t want to regret this for my entire life.

After my case is rejected, no body from lenovo conacted me. I even tried contacting them and dropped them a mail but no response from their side. They are just taking it casually.

I hope you understand my issue as if this would have happened to you then you would have felt frustrated like me. I hope you can fix this.

Regards,

Varun

I have purchased it 8 month ago... Using 1-2 month their was problem in screen... I submitted at service centre rohini near ring road mall... I got my phone after 15 days of service... It was working properly... But from 1-2 month same problem is coming... But this time at service centre they refuse to repair it because they said that their is scratch on almunium coating... So you have to pay fees... Their is no relation of screen panel and coating... My phone is in warranty.. Plz help me

I am very disappointed with the lenovo smartphone service. I purchased lenovo p2a42 on 18th march 2017. My phone fell down and got broke, and then i visited service center for replacement of display. He was demanding 8500 rupees from me for screen replacement. I was disappointed because the phone price at flip kart has fallen down to around ~ 15, 000 and he was demanding 8, 500 for only screen replace. How is it justified that i pay this much of amount to just replace the screen. So i changed my mind to get it repaired from local repairing center who uses chinese spare parts, and so i searched the entire hyderabad markets and i didn't find the display. I will never buy a lenovo product. Please tell me what i do with this phone now?

Service centers visited:
Address: no: 14-24-1, p. No 1, mig-1, 1st floor, nyr chamber, kphb colony main road, kukatpally, hyderabad, telangana 500072

Address: 6-3-803/1/10b, shop no f8&f9, first floor, elephant house, ameerpet x, ameerpet rd, hyderabad, telangana 500082

Dear team,
I had purchased lenevo k6 power on 15/08/2017. But after 10 days i had
Faced technical issues. I had gone to service center 6-7 times for the same
Issues. Lastly, when i twitted on social media, your senior faculty had
Taken action accordingly.

Lenovo mobile service center in ghatkopar (West)
Technotronics technology - pts
204, rajgor empire, opp metro gate no 4,
Near bata show room,
Gatkopar (West)
Mumbai - 400086
[protected]
Lenovo mobile service center owner no [protected]

As per your advice, i have submitted my purchased default mobile
Handset to your service center on 28/10/2017 and i should have been
Returned by last week, which i have not yet received. Please replace my
Smartphone as soon as possible.
Attached is job sheet for the same.

So please sir do the needful

My contact no [protected]

Dear sir/mam,

It is to inform you that i have purchase the lenovo yoga tab with manufacturing serial no#hgad38qz in may-2017 and thereby facing multiple issues with the same.

Enclosing the complete details regarding the same. This is a bit longer so please spare some time to go through complete details in order to have better understanding of the issue:
- initially facing issues with the volume button of tab i. E. Both low/high volume button not working. So on dt: 26-oct-2017, first visited your service centre (Shreeje enterprise, rdc raj nagar). Thereby they checked the tab and advise me to collect the same by evening. (Job card no#ldel[protected]
On same day in evening i collected it and when asked for the cause the head/owner there talked rudely that better to check whether all working fine or not and leave about the cause
- instead of arguing on the cause i thought better to check the things. Volume button working fine so i took the tab back to home
- when next day configuring the things then observed that display option/screen resolution and wifi connectivity options stop working. By screen resolution i like to state that when increasing/decreasing the brightness then it’s not working at all i. E. Remains unchanged
- so again on dt: 28-oct-2017, i visited the centre in morning around 11:30 am ist. They again told that need to submit the tab and they will check. Hence i submit the same but they told as today lot of crowd is there so manually fill the sheet and they were not able to provide me the job card no# as it will be taken care of against old job card of 26th oct only
- i do faith on them and left from there. But till evening when no update came from their side so i re-visited the centre. Thereby their head told me that today didn't get time to check, hence they will revert on this to me by monday. I again asked about job-sheet no# for my reference but he again told lot of crowd today please understand. Again i do faith on them and left without the job sheet.
- due to some urgent work, i was not able to visit the centre for next few days and they also didn't intimated me about the progress
- so when on dt: 02-nov-2017, i visited the centre (4th visit this time). Then the engineer there told me that he tried updating the software and then also option not started working. Hence they are now waiting for some new tab to came in centre and then they will compare the option then.
- this bring me to surprise i. E. A technical person just waiting/depending on some other set availability to check the basic feature and software updates to resolve the hardware related issue. If i might not visited the centre on that day also, then they are not going to pay any attention on that.
- i then asked them what the silly excuses they are giving to me. Did they intimated lenovo about the same or whatever process they have to follow did they followed that, but they have no answer to it. And their head usual reacted arrogantly that it’s our issue he will take care, now leave the tab and wait for the answer. No other option with me.
- i don't understand is that the way of talking to customers?
- then also i calmly reacted and ask them to provide me the job sheet no# and mention in that, that tab was with them since 28th oct and they are not able to resolve the issue. But they denied mentioning the same and provide the job sheet with the current date only (Job card no#ldel[protected]
- then i left from there and received a call from them in evening that possibly an issue with the motherboard, so they will update me by next day
No update received on next day also
- by that time i contacted lenovo care via twitter also. There the team responded me that they escalated the issue and on 04th nov i received a call from a person from mob no#[protected]. He me that calling from senior team and want details regarding my issue. So i detailed him all the things and he ensure me to get back in 30 min. But no update from him as well
- then on 04th nov 2017 itself, i contacted lenovo customer care and had a talk with lady executive. Thereby i stated above incidents to her and she taken the service centre person monica in conference. There miss monica ensured that tab issue resolved by updating the software and they tested it well. So i can come and collect the tab but she was not able to explain me the exact cause over the call as well.
- i get ready to go and pick the tab but by the time proved to you lady executive also i. E. How lenovo centre people talks and do work. So lady provided me escalated incident no#[protected]
- now when i visited the centre and checked my tab. Then in first touch only i get to know that issue remains unresolved. Don't know what they tested again and why making fool of customer.
- i didn't collected the tab and re-called lenovo customer care and informed to male executive there about the issue happened. He ensure me to escalate the same to senior management and ask me to drop the mail with complete story. I done the same on same day but then also to-date no updates received
- after that i received a call from their feedback department as well regarding service done on 26-oct. I told to lady excecutive that issue still persists and no one hearing. She also ensured to esclate the things but then also no response
- yesterday i called to customer care again, they put me on 30 mins hold then executive ensure to turn back in 40 mins. But its now 18+ hours no response
- today i re-called customer care, new executive there. He is also demanding time to check and ensuring to esclate.
- mean time i am emailing to their email ids as well but no response from there. Even lenovo not acknowding the email took

So don't know what is the meaning of esclation in lenovo directory. Its being 15 days now that my tab is in service centre and i have no updates regarding the status. If they are not able to fix the things, as the product is in warranty so they should provide the new tab.

Hence request you to please have a check on the concern and help me getting my tab back

—
Best regards

Amit

Respected sir i had purchased a laptop on 15.04.2017. For the past one month there is a problem in keyboard and unable to pin the 15 pin cable in that respective port
So i kindly request u rectify it immediately.

It is in warranty period too.

I here by attach the serial no. And bill details

U can contact me in[protected]
Model: lenovo g50-80,

Had purchased lenovo vibe k5 2 months before. Mobile was water damaged and i have provided the mobile to nearby lenovo registered service center (My biggest mistake). I was informed that it will be fixed within 3 days and they provided a job sheet for the same with no: soin[protected].
Its been 35 days now and i havent received any updates. I followed up continuously with them for 10 days and no use. Waste as just the mobile. I want an immediate action to be taken against them.