Lenovo Complaints & Reviews

I have purchased the lenovo phab 6.98 tab on 29.11.2006. After few months later i found a problem related to charging in my mobile. I have approached authorized service centre (Multiple mobile care) at gandhipuram coimbatore on 26.08.2017. They verified and informed that we will sort out the issue but in won’t cover under warranty. It comes under service, so you have to pay rs. 1850. Towards service.
I accepted and agreed for further service. They took few days service time and they returned the phone to me after the service. Once after i am using the phone i have met with the same issue and found that only battery has been changed.
Again i have approached the service centre, the said that, ok we will checked it again and inform you and said that not in need to pay any extra amount, because as you have paid already rs.1850.
Then after two months later only they have called me and said that there is an issue in the board, so you have to pay extra rs. 5000 for the same. So i have got back my phone, still it is not working.
The customer service which is provided is not satisfactory and myself was totally disturbed with this issue.
Still it is in not working condition.

Dear sir i replaced motherboard 2 month ago but after two month my motherboard not work proper and my laptop completely disable and when i going your executive coustmor he refused mee to change motherboard i am very frustrating your service and your product you can not give me proper soulaton i request to you take action imidiatly thank you otherwise my whole friend never purchase this lenovo laptop...

On 19th oct 2017 i am suffering for extend my laptop warranty from past 3-4 days for extend warranty.


I had done telecall

I had done chatt

I had done mails but not getting any proper solution hence please extend my laptop warranty for 2 years in 999* scheme.

I had done tickets are

Adp-092352

043490

043489
I have sent mail but no one replied also

I have purchased lenovo idea pad mix 310 in of 2017.but after 4 Month it's keyboard and touch is nt working properly...the product is in warranty..so i submit to a lenovo service center of Behala, Kolkata named Anand international in.07-10-17 and my so no is LBGL[protected]..manufacturers serial no is-YE00P556..but after 1 month they can't fix the problem..they r saying that lenovo company is nt giving their required material to fix the prblm and they r saying they don't know which time my tab will be delivered..i also attached proper documents with it.so i reqst u to take proper action..otherwise i hv to go consumers forum.

Hello sir,
I'm rajendra from merta city, nagour (Rajsthan)
Dear sir,
I bought a lenova smartphone
Model - lenova a6000 (Out of warranty)
Imei - [protected]
After some times, i have a problem in my smartphone! So i gives mobile to service center!
Service center details -
F-9, first floor, amar plaza
Near old private, bus stand, ajmer 305001 (Raj.)
Contact - [protected]
Now,
Service center man's is not giving my mobile from 6 month!!!
Now i fill complain on national cansumar cort and my complain docket number - 484612
My contact number - [protected]
So, plz sir give response me and available me my mobile soon!!!
Thanks

Sir, in my mobile within a 15 minute volume button to be see in my screen and due to this button my all starting work in my mobile is stopped. I visited 2 times lonovo care (Rajkot) also. But i didn't get good service from this side. Now what am i do? I hope that you can help me regards this problem. Please help me... I haven't any further scope without you..

I had order Lenovo power bank (pa10400) my power bank is not charge when plug in the charge and also not properly charge when plug in. The charger and also not indicator the changing
When I connect my phone to the power bank mobile is also not charge. I was called to customer care they gave me this website. I was brought this power bank only 20days ago.

Lenavo k6 power is stop charging. I went to the authorized dealer and i am in guarantee period. They said they wont be able to repair for free since the some moisture content went to the charging portal. They are asking me 6000 rs to repair eventhough i am in guarantee period. I dont know how the moisture content went into the charging portal if they are true.

I purchased lenovo yoga laptop from dubai on 20th january 2017. One month before its stop working so take that laptop to lenovo service center in mumbai. They took 1000 rs as service charge although my laptop is in warranty period. After checking they said its in warranty period so refund my money but on work order they wrote its out of warranty and damaged. Now another service center charge money for rectifying my laptop although its in warranty period. I am loyal customer of lenovo but this is worst experience i am having.in mumbai service center people said we won't rectify it because we don't understand the problem and on work order they wrote my laptop mother board gets collapsed. How irresponsible people are they. We bought so costly products and at the time of service these big brands puts there hands up.

Sep 2017 purchased lenovo v110, touch pad not working. Complaints to the customer care two to three times, they give only online support, i told it's not an software issue, it's an hardware issue, but they are not accepting. External mouse is working only touch pad not working,

Today i mailed them the snapshot of the problem, still no reply, i made a call today at 12.15 no.[protected],

My request i'd [protected].

Please don't purchase this lenovo laptop v110.

Lenovo need to improve their service, product quality

1) i am not getting any response from any
Of their customer care email address.
2) when i go there website to get my
Product support, website wants my
Serial no, model no, iemi no of the
Product, but it's strange when write all
Those think they want, website says
"sorry there are no such type of
Products". I have tried several times
But answer is same.
3). When i go their website to find service
Center around kolkata, website asks me
To log in. I failed to log in after several
Attempts.
Above facts show that lenovo, india
Is not willing to provide any kind of
Service after sale..

I. Am using lenovo k 8 plus from last 15 days, from very second day am suffering from display flickering and late touch response, but i ignored it but from yesterday my phone is not detecting any memory cards.
I had reset my phone, checked other 2 memory cards but all are not working, same memory card is working on my another phone.
I have updated to latest version still am suffering from same problem.
I dont have any service center nearby, so please give me positive response.
I have talked with customer support of lenovo but i havent got good response.
You can contact me on:
Siddhesh shah
[protected]@gmail.com
+91 [protected]

I purchased lenovo mobile model a 6600 from m/s mangal sales haldwani distt nainital for rs 8000 including tax on 28.7.2017.in fist week of oct. 2017 it stopped functioning. So went to your service centre haldwani and told the problem. They fist told me to come after 2 hrs and after the given time told me come after 3_4. Accordingly after telephonic conversation i went to collect my mobile. I was asked to pay rs 800/- and first refued to give ant receipt of the money paid. After some argument the in charge gave cash memo after charging gst and i had to pay rs 886/-. The receipt given is of shradha communication. I am enclosing the receipts also.

Sir my question is that the mobile is under warranty. What is the warranty for? Please look into matter and my problem

I hope you will solve my problem and guide your service centre according.

Yours sincerely
Mohan singh nayal

Enclosing:. 2 receipts

Hi everyone

I am compalining about my new lenovo k6 power smart phone. Its not charging on when plugged into charging socket. Checked the charger by another mobile. Its fine. The mobile is in warranty. I took my mobile to nearby lenovo authorized mobile service centre. They refused to take my mobile because of my mobile's display was cracked. But my compalint was not for that reason. Also the staff was very rude. I really hate the service c entre and i also feel to buy this mobile phone. Kindly help with my compaint registered.

I had placed order for l470 laptop (20j5a1ceig) on[protected]. This was a pre-order and supposed to be shipped on[protected]. On 16th they changed the status to shipment delay. I was informed that my product will be shipped within a week (20th sept) as they are facing procurement issues. After a lot
Of communication, on 23rd they informed me that my product is not available and i should select any alternative product. This was not acceptable to me. I asked them for refund. On 27th they informed me that my refund will be initiated. On 4th oct i received the refund details and finally on 7th oct got the refund.
First thing is, their helpline (Phone) is always busy, so it is very difficult to contact them. Also their response time via email is too much.
Second, they repeatedly gave me wrong information like, their site showed the product is available but their email communication and executive over phone were saying it is not available.
Third, what they communicated never happened or was delayed like, product delivery and refund.
Fourth, they always told me one executive is responsible and looking into my issue and she will call me back. She never called back.

Since the day 1 i am suffering after buying lenovo ideapad 510 laptop. The seller told us to buy since it has core i5 and it is a 7th generation laptop. It does not even open properly. Mine is a middle class family and my father was saving money since a long time to buy me a good laptop. This is the worst product ever! I havve to wait for a day sometimes so that at least the laptop would switch on. I have to wait for the connection of the internet. I am pretty much sure i would never buy any other product from lenovo company! Useless service and the behaviour of the seller when we went to check it for the second time was so poor. I would seriously want my 60000 rs back!

I have purchase a lenovo k4 note mobile from mobile mart bongaigaon assam in january2017 but the mobile front camera hasben defected so i have submitted the mobile lenovo care bongaigaon assam but the care owner said that you should submit the mobile for one week then the problem will be solved. I also said that i will come after one week then will u repair the mobile he said no

Hi,

My phone is in service center for last 9-10 days. Whenever i ask the service center about the repair, they only inform me that parts shortage, but its quite frustrating. Yesterday (22.10.2017) i got a sms from "dm-688689" saying that "your phone has been made and ready for pick up". But when i went to service center to collect my phone i came to know, there has been no progress at all till date. Lenovo just close the issue/job because the still don't have the parts available.

It is so bad to know there has been no/least after sales service from lenovo and now i am regretting. I would request you to look into this matter as soon as possible.

Below are the details :

Phone details:

Model: lenovo vibe k5 note (A7020a48)
Phone repair bill/service order number: soin[protected]

I bought a lenovo p2 smart phone on may 2017 from flipkart. After 5 months o[censored]sage, one day i called a person and kept the mobile in my pocket. After half an hour when i took my mobile it was showing no display. But the phone was still in on condition. When i contacted the lenenvo service centre in trivandrum after looking at the product they showed cracks in display and was replying that the crack was already present before submitting for verification. But iam sure that there was no crack in the display till i gave the item for anaylsis.

Hello
My name is dr. Augustine george, working in government medical college, kottayam, kerala. I bought a lenovo k6, power on 31/7/2017, the second day after purchase the phone switched off automatically and was not charging. Gave the phone to authorised service centre they checked and gave back the phone two days after saying phone is ok. Again last month same complaint came gave the phone to authorised service centre at kottayam... They also did something gave back the phone and said it's working now. Again on 19/10/2017 gave the phone to the authorised service centre at kottayam (Voice plus) with the same problem. Now they where not able to revive the phone and said the phone is not working and there is water inside the phone. I wonder is there some magic by which water has gone inside. They said phone is dead and u have to buy a new phone. I asked about the warranty and they said it's out of warranty as it's negligence from customer part.
I realised that it is a just creating a out of warranty situation. And i strongly felt that it's a violation of customer's right. With in three months the phone is dead...
Kindly reimburse the cost incurred or do the needful. Otherwise i have to deal this legally.
Regards
Dr. Augustine george
Ph [protected]
[protected]@gmail.com