Lenovo Complaints & Reviews

I have purchased it 8 month ago... Using 1-2 month their was problem in screen... I submitted at service centre rohini near ring road mall... I got my phone after 15 days of service... It was working properly... But from 1-2 month same problem is coming... But this time at service centre they refuse to repair it because they said that their is scratch on almunium coating... So you have to pay fees... Their is no relation of screen panel and coating... My phone is in warranty.. Plz help me

I am very disappointed with the lenovo smartphone service. I purchased lenovo p2a42 on 18th march 2017. My phone fell down and got broke, and then i visited service center for replacement of display. He was demanding 8500 rupees from me for screen replacement. I was disappointed because the phone price at flip kart has fallen down to around ~ 15, 000 and he was demanding 8, 500 for only screen replace. How is it justified that i pay this much of amount to just replace the screen. So i changed my mind to get it repaired from local repairing center who uses chinese spare parts, and so i searched the entire hyderabad markets and i didn't find the display. I will never buy a lenovo product. Please tell me what i do with this phone now?

Service centers visited:
Address: no: 14-24-1, p. No 1, mig-1, 1st floor, nyr chamber, kphb colony main road, kukatpally, hyderabad, telangana 500072

Address: 6-3-803/1/10b, shop no f8&f9, first floor, elephant house, ameerpet x, ameerpet rd, hyderabad, telangana 500082

Dear team,
I had purchased lenevo k6 power on 15/08/2017. But after 10 days i had
Faced technical issues. I had gone to service center 6-7 times for the same
Issues. Lastly, when i twitted on social media, your senior faculty had
Taken action accordingly.

Lenovo mobile service center in ghatkopar (West)
Technotronics technology - pts
204, rajgor empire, opp metro gate no 4,
Near bata show room,
Gatkopar (West)
Mumbai - 400086
[protected]
Lenovo mobile service center owner no [protected]

As per your advice, i have submitted my purchased default mobile
Handset to your service center on 28/10/2017 and i should have been
Returned by last week, which i have not yet received. Please replace my
Smartphone as soon as possible.
Attached is job sheet for the same.

So please sir do the needful

My contact no [protected]

Dear sir/mam,

It is to inform you that i have purchase the lenovo yoga tab with manufacturing serial no#hgad38qz in may-2017 and thereby facing multiple issues with the same.

Enclosing the complete details regarding the same. This is a bit longer so please spare some time to go through complete details in order to have better understanding of the issue:
- initially facing issues with the volume button of tab i. E. Both low/high volume button not working. So on dt: 26-oct-2017, first visited your service centre (Shreeje enterprise, rdc raj nagar). Thereby they checked the tab and advise me to collect the same by evening. (Job card no#ldel[protected]
On same day in evening i collected it and when asked for the cause the head/owner there talked rudely that better to check whether all working fine or not and leave about the cause
- instead of arguing on the cause i thought better to check the things. Volume button working fine so i took the tab back to home
- when next day configuring the things then observed that display option/screen resolution and wifi connectivity options stop working. By screen resolution i like to state that when increasing/decreasing the brightness then it’s not working at all i. E. Remains unchanged
- so again on dt: 28-oct-2017, i visited the centre in morning around 11:30 am ist. They again told that need to submit the tab and they will check. Hence i submit the same but they told as today lot of crowd is there so manually fill the sheet and they were not able to provide me the job card no# as it will be taken care of against old job card of 26th oct only
- i do faith on them and left from there. But till evening when no update came from their side so i re-visited the centre. Thereby their head told me that today didn't get time to check, hence they will revert on this to me by monday. I again asked about job-sheet no# for my reference but he again told lot of crowd today please understand. Again i do faith on them and left without the job sheet.
- due to some urgent work, i was not able to visit the centre for next few days and they also didn't intimated me about the progress
- so when on dt: 02-nov-2017, i visited the centre (4th visit this time). Then the engineer there told me that he tried updating the software and then also option not started working. Hence they are now waiting for some new tab to came in centre and then they will compare the option then.
- this bring me to surprise i. E. A technical person just waiting/depending on some other set availability to check the basic feature and software updates to resolve the hardware related issue. If i might not visited the centre on that day also, then they are not going to pay any attention on that.
- i then asked them what the silly excuses they are giving to me. Did they intimated lenovo about the same or whatever process they have to follow did they followed that, but they have no answer to it. And their head usual reacted arrogantly that it’s our issue he will take care, now leave the tab and wait for the answer. No other option with me.
- i don't understand is that the way of talking to customers?
- then also i calmly reacted and ask them to provide me the job sheet no# and mention in that, that tab was with them since 28th oct and they are not able to resolve the issue. But they denied mentioning the same and provide the job sheet with the current date only (Job card no#ldel[protected]
- then i left from there and received a call from them in evening that possibly an issue with the motherboard, so they will update me by next day
No update received on next day also
- by that time i contacted lenovo care via twitter also. There the team responded me that they escalated the issue and on 04th nov i received a call from a person from mob no#[protected]. He me that calling from senior team and want details regarding my issue. So i detailed him all the things and he ensure me to get back in 30 min. But no update from him as well
- then on 04th nov 2017 itself, i contacted lenovo customer care and had a talk with lady executive. Thereby i stated above incidents to her and she taken the service centre person monica in conference. There miss monica ensured that tab issue resolved by updating the software and they tested it well. So i can come and collect the tab but she was not able to explain me the exact cause over the call as well.
- i get ready to go and pick the tab but by the time proved to you lady executive also i. E. How lenovo centre people talks and do work. So lady provided me escalated incident no#[protected]
- now when i visited the centre and checked my tab. Then in first touch only i get to know that issue remains unresolved. Don't know what they tested again and why making fool of customer.
- i didn't collected the tab and re-called lenovo customer care and informed to male executive there about the issue happened. He ensure me to escalate the same to senior management and ask me to drop the mail with complete story. I done the same on same day but then also to-date no updates received
- after that i received a call from their feedback department as well regarding service done on 26-oct. I told to lady excecutive that issue still persists and no one hearing. She also ensured to esclate the things but then also no response
- yesterday i called to customer care again, they put me on 30 mins hold then executive ensure to turn back in 40 mins. But its now 18+ hours no response
- today i re-called customer care, new executive there. He is also demanding time to check and ensuring to esclate.
- mean time i am emailing to their email ids as well but no response from there. Even lenovo not acknowding the email took

So don't know what is the meaning of esclation in lenovo directory. Its being 15 days now that my tab is in service centre and i have no updates regarding the status. If they are not able to fix the things, as the product is in warranty so they should provide the new tab.

Hence request you to please have a check on the concern and help me getting my tab back

—
Best regards

Amit

Respected sir i had purchased a laptop on 15.04.2017. For the past one month there is a problem in keyboard and unable to pin the 15 pin cable in that respective port
So i kindly request u rectify it immediately.

It is in warranty period too.

I here by attach the serial no. And bill details

U can contact me in[protected]
Model: lenovo g50-80,

Had purchased lenovo vibe k5 2 months before. Mobile was water damaged and i have provided the mobile to nearby lenovo registered service center (My biggest mistake). I was informed that it will be fixed within 3 days and they provided a job sheet for the same with no: soin[protected].
Its been 35 days now and i havent received any updates. I followed up continuously with them for 10 days and no use. Waste as just the mobile. I want an immediate action to be taken against them.

I have purchased lenovo k6 power (K33a42) from flipkart around one month ago (Invoice date:-26/09/2017, but delivered after 4-5 days more). Yesterday in the morning the mobile was working normally, alarm also rang as usual, i stopped the alarm also. Then the mobile was put in charge. After the mobile was unplugged from charger, i noticed that it was automatically gone into safe mode & i can't bring back the mobile into normal mode, even i couldn't restart the mobile. Then i pressed the start button for a little while & it was going to restart. I thought that the mobile is going to be okay now. But after restarting, i could not access the touch screen any more. Then i went to the lenovo service centre 'smart help' at kalna road, badamtala, burdwan, west bengal. Pin-713101. Contact:- [protected]. They simply told that the set is 'liquid damaged' after opening it and that's why it is not covered under warranty. The cost to repair the set is approx. Upto rs. 11, 000/-, much more than it's original cost!!! I repeatedly told that how can it be liquid damaged where it is not fallen into water, i even used the mobile in the last night & today morning also, i faced the problem of the set after unplugging the set from charger etc. Etc, but the service centre boy told me that "you are bound to listen which i verdict about the phone, i am not bound to listen to your story". My question is that when there is no issue of water insertion in my mobile, when i used the mobile before charging & the mobile behaves abnormally after charging, i have no right to claim my warranty? All of my hard earned money will be wasted like this and within use of one month? The company like lenovo and the seller like flipkart have no responsibility about the products they sell? Why i am bound to listen the service centre's boy's verdict? Why his decision will be final regarding this? If actually the set has been fallen into water, i was compelled to listen to him. But where the actual story is not that, why i will loss my money in this way? Please please help me regarding this.

— suman kumar nag.
Burdwan
[protected] / [protected]
Suman. [protected]@gmail.com

I purchased lenovo laptop on 14 sept and it stopped working on 22nd sept. I registered a complaint on 23rd sept but lenovo executives are making excuses and always making false promises which they don't fulfill. Even they never stand on their words what they say over phone. Moreover after one and half month they are reminding terms and conditions and they are staying that they are not having parts, whenever it will be available, laptop will be repaired. They don't respond written communication and even nowadays are reluctant to talk over phone. I could not understand that if they are not manufacturing the parts, why are selling such products. If they are not having the parts, who is responsible for that. Why a customer suffers for their mistake as he is not part of their manufacturing or distribution unit.

Dear all
Lenovo vibe k5 note mobile bought on 31st december, 2016 invoice no: f0yqk[protected].

The mobile was used and kept and suddenly it was not booting up. Only message lenovo was appearing on screen and sent for servicing to your service centre at your jayanagar service centre. They have mentioned it as motherboard damaged and touch pad damaged due to water.

Its evident if it is damaged due to water, we will not get startup lenovo message.
We need it to be solved, as it is still under waranty period.

Dinesh
[protected]

My brother bought me lenovo idea pad 100s from the us but it underwent a problem and i visited the service centre and they told me that invoice, passport, visa are required but i mailed this issue to [protected]@lenovo.com, he sent a mail that no need of them just invoice is sufficient.
I called my brother and requested for invoice and my brother has forwarded the mail of bill which received from the online shopping site
The same bill i have forwarded to the service centre and given the laptop, but after a week they called me said me that bill is fake we need an original hard copy of the bill.
But the hard copy is not there, the online shopping merchant mailed me the soft copy
Invoice link: http://view.emailinfo2.bestbuy.com/?qs=521bdb7514430c564c3af7313d6619619af289d93...⇄

Please help me out of this

Laptop model:100s-11iby (Ideapad)
Serial number of the laptop is: yd01axaf

Service centre details
Hitech informatics pvt ltd vijayawada g. F-1, first floor, anjana apartments, stadium east road, labbipet, 520010, vijayawada, andhra pradesh

I bought laptop lenovo with serial no : pf0id0fq, at saudi arabia in international warranty.
Now i am in india, when i get keyboard complaint i contacted the lenovo support via chat and described the issue.
Customer support advised to visit service center which 35 kilomerters away.
I visited service center and drop the laptop and they registered complaint id :[protected].
But afte 2days they have rejected the service saying item not available..
How to proceed now i cant understand.
This item is not available in other local stores also. If i take service other than authorized service center my laptop warranty will end.
Please do needfull in this matter..

I had purchased lenovo mobile (K33a42) in mid june 2017 and within 4 weeks mic was not working properly. I went to the service center and they kept it for 2 weeks saying that part is not available and after 2 weeks service center returned the phone after replacement of malfunctioning part.
But the problem is not yet solved, still the person on other side (During call) says i can't hear ur voice properly and i had to keep keep my hand near mic for proper transfer of voice. I always had to use my both hands whenever i am talking on my lenovo mobile.

Hi,

I would like to register a complaint against lenovo. I have bought a lenovo laptop model no z51 70 from paytm. Within a year the battery stopped working. Its not charging at all. I have made so many complaints in lenovo center but no response. I want a new battery. But i am not getting the compatible battery for the laptop as they are saying they dont have a battery. I want you take strict action against these kind of nonsense companies who are looting indian customers. You should not even allow these companies to sell their products in our country if they cant provide post services. These companies are cheaters.

Crashing ui, hanging phone, call doesnot connect. Worst experience ever. Bad customer satisfaction. I will sue the company of mobile handsets if the issue is not sorted soon. This is my final word. Very angry about the ui. Very bad usrr interface. Bad launcher. Bad customer care service, no updates, bad experience overall after buying this product. Crashing ui everything goes off. I am doing important work and the ui crashes or the phone hangs. What's all this. Pls rectify it as soon as possible

My desktop is being attended by 'vision edge solution' p-37, c. I. T road, schm. Iv m, 1st floor kolkata-700010.

First attended on 13.05.2017 then in the month of aug'17. Dated 8th..2nd time after repair due to my ignorance mircrosoft office has been deleted.

As soon as i told the center they advised to attend the service center and told no charge is required to be paid. But due to communication problem from my place i failed to attend..

Recently when i contacted again they told i have to pay charges for loading os and other. Presently the system is ok..
Please extend your kind co operation..
Thanking you,

Dilip kumar sarkar,
Cf-66, salt lake, kolkata-700064.
(M) [protected]

Hello,

My concern is there will be no guarantee on mobile (If you give your mobile for any service in authorised service center) will work after warranty.

Because today i am facing the issue with my lenovo zuk z1 phone. My phone warranty ended in october 16th 2017. I had visited the customer care center before warranty itself (On 7th october 2017), because phone is getting heat and restarting several times, so customer care people dessembled it and updated software etc (I donno what they did). Phone was working for some days until my warranty expiration date.

After that i am facing the issues restarting several times. Shutdowned for every 5mins. So i reached same lenovo customer care center at kukatpally, hyderabad, india.

I asked customer care executives to look at it once and i said that this issue might be because of your dessembling. They cheked it and they said yes its because of dessembling but why dont you reached earlier. Now you dont have warranty, you have to pay 70% of mobile as a customer service charge (Because its mother board issue etc). What is this #? How can i know restarting is because of dessembling of the device. They did so much nasty in my mobile now they are forcing me to pay 70% of mobile charge. What is this # man? Who is the responsible for this now.

I need answer from lenovo. Please send me the recorded video of dissembling of my phone so that we will get to know who is the victim of my issue.

I have all the screenshots regarding this issue

Resolution:
I am requesting extended warranty from the company/authorized service center. Or need brand new lenovo zuk z1 phone. (I will return old one)

I have bought lenovo vibe k5 note on jun 2017. My imei no;[protected]
Due to the raining condition my phone was affected my mist or water. I have problem of phone off, not on, no charging.. Is there any waranty covered by the phone which is affected by water.
I have seen in you tube that the =same model was dipped in water and insert in the water and still mobile was used by the reviewer. Company also says that phone is water resistant. But my phone was affected. Pls clear me the problem.. I have given the amount of rs.12999/- hav bill and box.. How to resolve the problem?? My no is [protected].. From chennai.
My e. Mail. [protected]@gmail.com.. Waiting for your reply.

Worst ever service is lenove company & service centres. I deposited smart phone with maa sarasati computets jammu on 9th oct fr repair but till date no msg no repair has been carried out. Whenever we try to contact the lenove service centre it z closed.
Cheats... No response from this company also...
Regret fr purchasing this lenovo phone... I went last saturday it as closed again today it was closed. No phone us working of yr service centre.. My phone is with them & they don't respond positively fr it's repairs...

I buy a lenovo zukz2 on 16/10/2017. But today 4/11/17 that phone goes switch off and not working.. Its very cruvel i use j
Ust 20 days o[censored]se that phone was in complaint.. So i want to repalace that phone with new or pay back my tottal amount.. And so please take necessary action for my request please. Also iam going to complaint in consumer court.

Dear sir/madam
I orederd a lenovo smartphone from amazone on dated 21 oct. 2016. And its delivered after sometime.
Know i my phone have a some problem. On dated 2/11/2017 i went to your service center (J. B. V mobile solution, f-396, first floor, khajoori khas, main wazirabad road, opp. Bhajanpura market, delhi-110090. Phone : [protected]) for repairing my phone they checked my phones status online and its clearly shows 55 days remaining and also shows end dates 27/12/2017, but they told me that the warranty was start from my orederd date without placing me so they are not repair my phone under warranty and when i asked how about online status of warranty they told me online status is always wrong.. And also charged me 177 rs for checking the phone. I m totally disturb mentally. And its a matter of deficiency in service and applicable for consumer court, consumer act 1986 sec. 12. Also a criminal 420 offence.
Imei:[protected]