Lenovo Complaints & Reviews

I bought laptop lenovo with serial no : pf0id0fq, at saudi arabia in international warranty.
Now i am in india, when i get keyboard complaint i contacted the lenovo support via chat and described the issue.
Customer support advised to visit service center which 35 kilomerters away.
I visited service center and drop the laptop and they registered complaint id :[protected].
But afte 2days they have rejected the service saying item not available..
How to proceed now i cant understand.
This item is not available in other local stores also. If i take service other than authorized service center my laptop warranty will end.
Please do needfull in this matter..

I had purchased lenovo mobile (K33a42) in mid june 2017 and within 4 weeks mic was not working properly. I went to the service center and they kept it for 2 weeks saying that part is not available and after 2 weeks service center returned the phone after replacement of malfunctioning part.
But the problem is not yet solved, still the person on other side (During call) says i can't hear ur voice properly and i had to keep keep my hand near mic for proper transfer of voice. I always had to use my both hands whenever i am talking on my lenovo mobile.

Hi,

I would like to register a complaint against lenovo. I have bought a lenovo laptop model no z51 70 from paytm. Within a year the battery stopped working. Its not charging at all. I have made so many complaints in lenovo center but no response. I want a new battery. But i am not getting the compatible battery for the laptop as they are saying they dont have a battery. I want you take strict action against these kind of nonsense companies who are looting indian customers. You should not even allow these companies to sell their products in our country if they cant provide post services. These companies are cheaters.

Crashing ui, hanging phone, call doesnot connect. Worst experience ever. Bad customer satisfaction. I will sue the company of mobile handsets if the issue is not sorted soon. This is my final word. Very angry about the ui. Very bad usrr interface. Bad launcher. Bad customer care service, no updates, bad experience overall after buying this product. Crashing ui everything goes off. I am doing important work and the ui crashes or the phone hangs. What's all this. Pls rectify it as soon as possible

My desktop is being attended by 'vision edge solution' p-37, c. I. T road, schm. Iv m, 1st floor kolkata-700010.

First attended on 13.05.2017 then in the month of aug'17. Dated 8th..2nd time after repair due to my ignorance mircrosoft office has been deleted.

As soon as i told the center they advised to attend the service center and told no charge is required to be paid. But due to communication problem from my place i failed to attend..

Recently when i contacted again they told i have to pay charges for loading os and other. Presently the system is ok..
Please extend your kind co operation..
Thanking you,

Dilip kumar sarkar,
Cf-66, salt lake, kolkata-700064.
(M) [protected]

Hello,

My concern is there will be no guarantee on mobile (If you give your mobile for any service in authorised service center) will work after warranty.

Because today i am facing the issue with my lenovo zuk z1 phone. My phone warranty ended in october 16th 2017. I had visited the customer care center before warranty itself (On 7th october 2017), because phone is getting heat and restarting several times, so customer care people dessembled it and updated software etc (I donno what they did). Phone was working for some days until my warranty expiration date.

After that i am facing the issues restarting several times. Shutdowned for every 5mins. So i reached same lenovo customer care center at kukatpally, hyderabad, india.

I asked customer care executives to look at it once and i said that this issue might be because of your dessembling. They cheked it and they said yes its because of dessembling but why dont you reached earlier. Now you dont have warranty, you have to pay 70% of mobile as a customer service charge (Because its mother board issue etc). What is this #? How can i know restarting is because of dessembling of the device. They did so much nasty in my mobile now they are forcing me to pay 70% of mobile charge. What is this # man? Who is the responsible for this now.

I need answer from lenovo. Please send me the recorded video of dissembling of my phone so that we will get to know who is the victim of my issue.

I have all the screenshots regarding this issue

Resolution:
I am requesting extended warranty from the company/authorized service center. Or need brand new lenovo zuk z1 phone. (I will return old one)

I have bought lenovo vibe k5 note on jun 2017. My imei no;[protected]
Due to the raining condition my phone was affected my mist or water. I have problem of phone off, not on, no charging.. Is there any waranty covered by the phone which is affected by water.
I have seen in you tube that the =same model was dipped in water and insert in the water and still mobile was used by the reviewer. Company also says that phone is water resistant. But my phone was affected. Pls clear me the problem.. I have given the amount of rs.12999/- hav bill and box.. How to resolve the problem?? My no is [protected].. From chennai.
My e. Mail. [protected]@gmail.com.. Waiting for your reply.

Worst ever service is lenove company & service centres. I deposited smart phone with maa sarasati computets jammu on 9th oct fr repair but till date no msg no repair has been carried out. Whenever we try to contact the lenove service centre it z closed.
Cheats... No response from this company also...
Regret fr purchasing this lenovo phone... I went last saturday it as closed again today it was closed. No phone us working of yr service centre.. My phone is with them & they don't respond positively fr it's repairs...

I buy a lenovo zukz2 on 16/10/2017. But today 4/11/17 that phone goes switch off and not working.. Its very cruvel i use j
Ust 20 days o[censored]se that phone was in complaint.. So i want to repalace that phone with new or pay back my tottal amount.. And so please take necessary action for my request please. Also iam going to complaint in consumer court.

Dear sir/madam
I orederd a lenovo smartphone from amazone on dated 21 oct. 2016. And its delivered after sometime.
Know i my phone have a some problem. On dated 2/11/2017 i went to your service center (J. B. V mobile solution, f-396, first floor, khajoori khas, main wazirabad road, opp. Bhajanpura market, delhi-110090. Phone : [protected]) for repairing my phone they checked my phones status online and its clearly shows 55 days remaining and also shows end dates 27/12/2017, but they told me that the warranty was start from my orederd date without placing me so they are not repair my phone under warranty and when i asked how about online status of warranty they told me online status is always wrong.. And also charged me 177 rs for checking the phone. I m totally disturb mentally. And its a matter of deficiency in service and applicable for consumer court, consumer act 1986 sec. 12. Also a criminal 420 offence.
Imei:[protected]

Service center name - technotronics technologies
Add - rajgor empire, gathkopar (W), mumbai - 86

My moto g5s screen got damaged and i placed at order at technotronics technologies for screen replacement on 20-oct-2017.
Today is 4-nov-2017 and i have not received any service from them yet.

Everytime i call them, the exceutive takes details from me and hangs up the call and then their phone is either busy or they dont answer.

The service executive are totally ineffective and do not support.
They took advance payment from me and now are not bothering to respond back. This is a good way of earning interest on my money
This is how pathetic lenovo after sales service is!!!

I have purchased the lenovo z2 plus mobile on 2 months back. When delivered the touch was not working properly then i returned the phone and get the new lenovo z2 plus it was working fine for few days but since yesterday the touch in the lower portion of the phone is not working fine. I visited to the lenovo service center at shakarpur, near luxmi nagar but they denied to change the screen and said its a hardware issue but is was working all fine, all of a sudden it stopped wokring.
For correcting they asked for rs6800.
The phone is under warrenty its only 2 months i have purchased the phone and they are not doing anything for this.
I'm very dis-satisfied with the type of service they are providing.
I'll not suggest anyone to go for lenovo.

I have lenovo p2 and i submitted in service center on 14th september. After few days they told me that they have to replace the product because the part is not available. I submitted my cellphone for replacement on 6th october 2017. Then i was told by service center that i wil receive my cellphone replacement whithin few days but now its a month and i did not receive my cell phone yet. Every time i went thaer n asked about my cell phone, they said it will come in 2-3 days.

Purchase separetly wireless laser lenovo mouse (Model - morffhl), which laser not working properly, so i called to lenovo care they told me we dont support for mouse but we have other team who care of this, they give mail id ([protected]@lapcare.com) to communicate with them. I mail them all details with snap of product and invoice copy. They reply (From sonu thakur) we don’t have support of lenovo thinkpad product, please contact to lenovo for warranty support.
I again try to contact with lenovo same procedure they guide, but no any support i get from lenovo for separetly purchase mouse, after all the product has 1 year warranty.
Very poor and bad service am facing from lenovo.

Kindly help me.

Lenovo — lenovo a6000


Hello sir,
I'm Noyal from kerala, Alleppey
Dear sir,
I bought a lenova smartphone
Model - lenova A 6000 (Out of warranty)

My phone is hanging at times, and the data cable is not working yesterday i went to the service center and i got strange reply from them that they are short of technician and i cant buy a new data cable from the service centre
the stock is kept only for warranty customers so get from local stores

why r u runnign SERVICE CENTRES LIKE THIS #[protected] ALLEPPEY

NOYAL TEL #[protected]

Dear Sir/mam,
A Few sim card not dedected in slot 2. New Sim Card Not Dedected . Please check and reset slot 2.( Mobile Details - Model No - Lenovo A850, S/N - HB06NB77(10), Slot No-1 IMEI 1 - [protected], Slot No-2 IMEI 2- [protected] ). My Mobile No -[protected] .
Please Send the New Software And Link. Please solve The Problem .

Regards,
Manohar Mali.

I have purchased the lenovo phab 6.98 tab on 29.11.2006. After few months later i found a problem related to charging in my mobile. I have approached authorized service centre (Multiple mobile care) at gandhipuram coimbatore on 26.08.2017. They verified and informed that we will sort out the issue but in won’t cover under warranty. It comes under service, so you have to pay rs. 1850. Towards service.
I accepted and agreed for further service. They took few days service time and they returned the phone to me after the service. Once after i am using the phone i have met with the same issue and found that only battery has been changed.
Again i have approached the service centre, the said that, ok we will checked it again and inform you and said that not in need to pay any extra amount, because as you have paid already rs.1850.
Then after two months later only they have called me and said that there is an issue in the board, so you have to pay extra rs. 5000 for the same. So i have got back my phone, still it is not working.
The customer service which is provided is not satisfactory and myself was totally disturbed with this issue.
Still it is in not working condition.

Dear sir i replaced motherboard 2 month ago but after two month my motherboard not work proper and my laptop completely disable and when i going your executive coustmor he refused mee to change motherboard i am very frustrating your service and your product you can not give me proper soulaton i request to you take action imidiatly thank you otherwise my whole friend never purchase this lenovo laptop...

On 19th oct 2017 i am suffering for extend my laptop warranty from past 3-4 days for extend warranty.


I had done telecall

I had done chatt

I had done mails but not getting any proper solution hence please extend my laptop warranty for 2 years in 999* scheme.

I had done tickets are

Adp-092352

043490

043489
I have sent mail but no one replied also

I have purchased lenovo idea pad mix 310 in of 2017.but after 4 Month it's keyboard and touch is nt working properly...the product is in warranty..so i submit to a lenovo service center of Behala, Kolkata named Anand international in.07-10-17 and my so no is LBGL[protected]..manufacturers serial no is-YE00P556..but after 1 month they can't fix the problem..they r saying that lenovo company is nt giving their required material to fix the prblm and they r saying they don't know which time my tab will be delivered..i also attached proper documents with it.so i reqst u to take proper action..otherwise i hv to go consumers forum.