Lenovo Complaints & Reviews

My mobile imei slot 1 no is [protected]
& imei slot no 2 is [protected] purchase from amazon first day online booking on 18th august 2017 and delivered to me 23th august 2017 in very good phone.
But unfortunately corning gorilla glass is very poor part its just broken in 15 days without any fall of mobile.
So please help us me to compensation of that

Mukesh
(Advocate)
[protected]@gmail.com

Today i. E on 21 sep 2017, i went to lenovo service center, borivali orchid plaza just small amount of water has gone inside.. But they said liquid went inside, so mother board and other area.. Has damaged... But the day liquid went in.. I had not even switched on my phone.. They could have just opened and put some dryer on it.. Instead.. They intentionally damaged some area...
I feel those people are cheating others.. And charged me a inspection fees of rs 100...
When i said i will pay by card they asked me for cash... Forcefully...

I have bought a smartphone from flipkart but in month of september its home button and back button not working properly that why i have contact to lenovo care at [protected]@lenovo.com and [protected]@mailwc. Custhelp.com they suggested me to visit the service center, so i have visit the service center as my phone have scratch mark they denied to give warranty period service and demand 5500/- rupees so i have informed about this to the lenove care on august 23rd because my phone was not damaged or broken only a scratch mark. They told me to visit one more time to the service center like this i went to the service center 03 times but not get any positive response from their side, every time they given me new date or day. But not giving the resolution or not received my smartphone. Service center manager told me that he will send the picture of my mobile to lenovo care after approval of lenovo he will receive the phone and will give me service in warranty in free of cost. They keep my details and told me that they will call me! But till the date i have not get any call from lenovo or from service center. Please help me as i have done big mistake for buying china product.

Lenovo vibe k5 note (Gold, 32 gb)
1. [imei/serial no: [protected],
[protected] ]

On 12 september 2017, i had purchased lenovo k8 note please phone from amazon site. After using it for a couple of minutes i found a problem of overheating in the device. I wrote a email to service provider regarding faulty in the device. I received a reply stating steps to be follow to resolve the heating issue.
Even after following given steps problem in the phone were not solved. I wrote a email again to service provider, they reply to the email by giving link to locate near by service centre. After struggling with the provided link, i managed to get service centre office address which is quite a far away from my residence approximately 60 to 70 km.
I prefer to buy this device online as i find it more convenient rather then going visiting retail shop so that i can save time and energy. But without my any fault why i should visit service centre to avail after sale service, which is far away from by house and it’s responsibility of service provider that the device they sell is of satisfactory quality & fit for the purpose.
As i’m working person i have to take special leave for this purpose and also bear the travelling expenses. Even after conveying the message to service provider i have not received any satisfactory reply other then personally visiting the service centre.

Kindly request you to please look into this matter.

Lenovo is simply fooling customers in the name of quality and warranty of their smart phones. I bought a lenovo k6 power about 4 months ago which hangs a lot from the first day. 2 days back mic of the phone stopped working so i took it to lenovo's customer care center which is located at gol market near connaught place. Staff is horrible they don't even listen to their customers and only want to make money in anyway. After waiting for an hour my number came and they took my phone and told me top come after 3 days (It takes few minutes to resolve such minor problems) after 3 days i received my phone and the good thing is that mic still dont work, they took 3 days to repair nothing and i have few other lenovo phones which also have a lots of problem. I would never recommend anyone to buy a lenovo phone.

I have given my lenovo vibe k5 note mobile for service 11th september 2017, because it's battery was bulged. This was given within warranty period. But i haven't got it back till now. When i inquired, they told they are still waiting to get the approval for battery replacement.

The searial no/ imei no. Are [protected] / [protected]

Sevice order no is: soin[protected]
Service center name is ensure own desc-kochi-koc
Address: 1st floor, beejay towers, rajaji road, ernakulam - 682035

So please let me know the status and when will i be able to get it back.

My contact no is [protected]

I purchase new laptop last month ideapad 320.. Within one month i started facing issue with camera.. And register complaint then they said you have to reset laptop. So for reset i have to take back up.. For that i have to purchase 1 tb exted hd for take back up of laptop. Then also issed is not solved then call lenovo service engineer. No laptop compay provide such kind of service. Do'nt go for lenovo

I bought this lenovo k6 note mobile recently.. Its my first lenovo phone.. And am so disappointed by this ptoduct.
Touch pad is not working.. Back button, home button etc.. While using the phone the dial pad also getting hang some times. And its very annoying that phone is automatically doing actions by itself while am using phone.. Its very annoying and am disappointed with this phone.. This phone is really waste of money.. I just wanna replace this product.. I hope u will understand and solve this problem as soon as possible.
I am a middle class man and not possible to purchase a new phone within six months.

My phone is not working because i had been strucked while updating software system. I had waited for it for half an hour and it seems not continuing anymore. So i went for repairing my phone at many shops and they said that this is not taking software anymore and also checked at lenovo service centre and they told that to give a complaint on this. So i was requesting you to take severe action on this complaint

Dear sir
Regarding the my mobile phone outgoing voice, battery charging, touch etc. Issues are facing. I am first submit the phone 27.05.17 to hcl jaipur address - 102 a, first floor, sunny paradise tonk road, near gopalpura flyover, jaipur 301201. Its svc. Has consumed 2 month but no provide any solution. Then after two month this service center has been closed by company but company and service center is did not inform me like service center is closed. Then i am visit the service center and submit the phone in other service center on date 24.07.17 he is comited me pls wait i am working on it. But not any response from service center site. I m sending some emails to [protected]@lenovo.com but he is not provide the solution so last option is only consumer court. So i am inform you that pls help and provide the best solution.
I am attach the some related document and discussion with lenovo by email attached.

I bought lenovo p2 on 29 april 2017 my display was mentioned as gorilla glass 3 but immediately when i got my mobile the display broken on delivery and i asked for replacement with flipkart and i got replacement too but later after three months of purchase one my mobile fell off from my pocket while i was riding my two wheeler at speed of 20 to 25 kmph on a turning immediately after picking my mobile from the ground i realised that the display was broken when i thought of claiming my warranty from lenovo (1 year warranty) that means which it was still under warranty so i contacted a lenovo service centre for getting a display but they told that the spare not is available lenovo is not providing us the display unit for the model lenovo p2a42
Model how come manufacturer providing the unit without spares by providing warranty i don't know what to do with it so please help me

I had given my phone at your service centre in haldwani and when i got my phone back i found the sim tray was missing and when i tried to enquire them about the sim tray they said it is your fault and we don't have any sim tray and moreover the way of talking was very bad. I had such poor experience at your service centre in haldwani and i will never recommend to buy lenovo phone to my friends and everyone. It is very very very very bad service centre. I want you to take some action against them.

Bought lenovo phab online and the its calling services was dsyfunctional since the start. Unfortunately we thought its a network issue, but it wasn't. So in a couple of months itself, when the phone was in warranty period, we submitted the phone to the service centre for necessary repair. The centre took more than 20 days to sort the issue and finally gave us the phone back but the issue did resurrected on the moment we started reusing it. Now the phone has come back from the service centre thrice, every time the centre has taken over 15 days, and still the product has not been repaired. All of this is happening in warranty period. Plus the centre says that lenovo has no product replacement policy. Shameful.

I gave phone to service center for repair under warranty they kep the phone for 3 month and whej i went to collect it, it was broken, when i asked about the crack they said it was already broken, but it was't and now they r ready to repair it or replace it. When i said to repair they srartef fighting i said to call manager but he was not available i have attached the service slip pls help

Sir
I have purchased six months before lenovo k6 note mobile from the chennai mobiles, 97-north street, tirunelveli-627001 tamil nadu. Now this mobile is not charging, though i used proper charger for this mobile only 2% charging after 5 hours. Tirunelveli service centre is not properly attending evasively replying.

Model lenovo k53a48
Imei 1 [protected]
Imei 2 [protected]

I have good faith on the lenovo products, now within six months i never expect such a big problem in this product. Please reply otherwise i want to upload this mobile with my comments in youtube and
Facebook.

Mail id [protected]@gmail.com

Sir, i have given my laptop with its bag to service center and they have changed my charger with someone and now that charger is not working;buty laptop is in warranty i am an architecture student which have always no time and this cheating os done by company service center please look into this matter and help me. I am from surat and this cheating was done by nanpura branch service center.

Dear Sir/Ma’am,
My Name is Pranav Kumar. I purchased a Mobile Lenovo Vibe K5 Note (EMI number [protected]) as on dt. 22.02.17 from flipkart.
Suddenly my mobile got switch off 2 months back and not switching on, afterword I visited Lenovo authorised service centre, (Service centre Address :- Instant Solutions Shop No. 5-8, Devi Palace, 552/3, Prem nagar, Old delhi road, Opp. Raj cinema hall, Gurgaon – 122001, Haryana, TIN No. [protected], Contact Number [protected])
Over there service executive told me you have to pay 7800 for service of your mobile it will not cover in warranty because your mobile is physical damage, and mother board is broken.

I told the service executive this was only tempered from backside of phone and it was happened 7 to 8 days ago after purchasing. How can mobile work more than 3 months after damaging motherboard.

The executive denied to provide service warranty, and I have to pay 170/- for opening my mobile and tell me this information. I was shocked for this kind of service provider. I refused to pay 7800 and I pay 170/- rupees for checking process and mobile take back.

Then I took my mobile to local service provider of mobile in khan market and karol bagh, New Delhi, They told my there is no motherboard damaged of my mobile and the executive shown me motherboard in my mobile, I also show motherboard was not damaged. Only a pin was defected in my mobile not physical damaged. Local vendor tried to search the same in market but not able to find the pin so I take back my mobile home.
Now what to do? This kind of fraud is sitting in authorised service centre and taking lot of money behalf of wrong information.
You are requested to please help me for the same. My mobile is still under warranty.

My Detail is Written below:-
Pranav Kumar
Mobile No – [protected]

My daughter gave her mobile on dated 26/08/2017. They gave us date for 06/09/2017 it will get repair. But still now it is not done plus no proper response from the service centre side. Following are the complains:
No respect for customers
No proper manner talking
N proper information provide infact they also don't know their working
Delay in providing services and also there will some kind of defect in the piece.
I just want my mobile full money back i.e. Rs.10k. Also the charges of time and money spend by my daughter going there, calling them.
Let them keep the mobile with them.
Please find the attachment.
That is the list of written answers they gave.
Address of service centre:
Cellular World (MOTOROLA AUTHORIZED SERVICE CENTER)
107, 1st Floor, Orchid Plaza, Near Platform No.8, Off S.V. Road, Dattapada Rd, Borivali West, Mumbai, Maharashtra 400092
Contact No:[protected]

My mobile have screen display problem. Yesterday i had gone to pimpri service center. They demand a receipt of bill. But i lost my bill. They did not took my mobile for repair. Please suggest me. What i do? I want emegiate repairing and they are not understand me. This is my mobile. I buy it before 1year. Without bill they are not took my mobile for repairing. Please try to understand me it's a emergency and i have to repair my mobile. Please suggest service center employees to take my mobile for repairing. Request u plz plz

Mere dware lenovo k6 power mobile flipkart se date[protected] ko kharida gaya. jo date[protected] ko display dead ke karan kharab ho gaya apke service center harazratganj lucknow me diya gaya jo ajj[protected] tak nahi mila kahne par waha kaha ke jab banega tabhi miale ga ye pucne par ki kab baega to waha kaha ke jab ban gayega to ph karege 20 din ho gaye par phone nahi aya consue forum jane ki bat kane par a.s.m garav ji ke dwara ye kaha gaya ki app chayw jaha jaye hum nahi darte waha ka koi no. bhi nahi utahapls i found your mobile imeditaly. aur ye bhi kaha ki company saman hi nahi darti to him kya karejb sheet no. 2539 dt[protected]