Lenovo Complaints & Reviews

I purchase a lenovo flex 4 laptop model 80u3 from best buys in february 2017, it stopped working in august 2017. Does not boot up. I visited the geek squad and they told me that it was a cheap machine, "made with used part, and should not expect it to last more that one year."
They said my problem, (Not working) was not covered by my warranty. I would accept any of the listed resolutions, repair, return, replace.

As I my subject is parts replace in your authorised service Centre is not able to solve in last 17 days. I am in Baroda city & your service center is AV Technology at 108, Saffron Tower, Fathegunj, vadodara.
If you are not able to provide original parts to service center then closed that bcoz we think we give company authorised service Centre so it's doing fast and perfect work but here is very poor service from your side if you have right then Change there staff who didn't give proper solution in time.

I called lenovo customer care my complaint id[protected] my product serial no.-pf0u5e7v.in dolby driver proper function not working and sound equalizer not dolby icon not showing in hidden icon. Customer care not providing satisfaction they provide help against only formalities and they call disconnect automatically i am satisfied lenovo product and service i will not recommended this product for friends and other person.

I bought lenovo legion y520-15ikbn in 09.08.2017 my laptop s/n. Pf0udwht with in a week i got flickering problem and now it totally stopped working and it showing automatic repair while switch on my laptop and i called your service centre they not responding properly my service request number is [protected] i contact laptop showroom where i bought no use and they gave me local area manager phone number he speaking very rudely, i took my laptop to service centre they asking 2500rupees only 20days old laptop why they asking money even i am having warranty no one not responding from your side for this mail also you not responding mean surely i will go to consumer court please take any action.

I received the lenovo k8 note phone on dated 31.08.2017, phone has been delivered but 01 turbo charger is not in the box & the phone has dual speakers but one speaker is not properly working. I am calling seller company of amazon to missing a one turbo charger in the box & one speaker is not working but company is not solved my problem till date. So that take necessary action please.
Thanking you.

I bought a lenovo k6 power smartphone on flipkart but after using 20 days, it has sound problem, network problem and heat problem so i gave my cell to in service center but 15 days have completed but still they don't know about the status of smartphone that when parts of cell will come and when they will return of my cell. I need help right now and i don't want this handset again because it has lots of problem within one month i used.. So return this cell otherwise i will complaint of yours in consumer forum.

I was using a lenovo zuk z1 mobile phone. Within a year the camera focus was not working, the cell phone was getting over heated and lately there is no network, regardless the number of times i rebooted. I gave my phone to lenovo service center on 30th june. Then after 2 weeks they said, it will take time due to gst price determination of parts. There were repeated calls i made on the number that was provided to me on the invoice of my phone, from the service center, but nobody answered my calls. Finally i decided to visit the service center after a month. They said the parts are not available yet, and they would let me know whenever my phone was ready, but they did not call. After 30-40 calls every day they picked up my phone and decide to give my phone back. Finally they returned my cell phone on 28th august. Later that day i found out that one side of the back panel was lose open because a lock of the back cover was broken. Just after a week on 9th september, my cell phone got shut down. It is not getting switched on. I tried to charge it, but it is not taking charge. This is the standard of lenovo servicing which is extremely poor. Hope i get a positive feedback against this mail.

Respected sir,
I have taken lenovo f308 1 tb hard disk in oct 16. Now this hard disk is undetectable or or not recognized at all the system. My important data is stored in the this hard disk. I want to recover that data which is stored & also want to replace this product as quick as possible. My system will unable to detect this hard drive. Before few days it were heat up more. I want to replace my product or return my funds.
Name: pritesh khankari
Contatct no: [protected]/[protected]
Product: lenovo f308 1 tb usb black
Order id: [protected].

Our office received the lenovo laptop with pre0installed microsoft office, which was great, then things went downhill from there as we didn't receive the product key. After calling practically every department in australia and the overseas call centre there was nobody who could help. Everyone had a different answer on activating the product. We paid a fortune to have a technician deal with lenovo and at the end of the day nothing has been resolved. We can't use the software. I asked for a refund as it would be easier to just purchase directly from microsoft office as we have done in the past. The lenovo customer service people were utterly rude to our technician and myself. The support was great at the time of purchase but the after sales is worse than dell and that is saying something as dell pre and aftersales are awful.

Adp-btc-066347
Serial number: pf0n5f67

Complain
Hi, my name is jayanya saha. I bought a lenovo laptop ideapad 310 on 16/08/2017 on the offer period of 2 year additional warranty at 1499. I have registered my laptop on 20/08/2017 and getting a payment mail on 23/08/2017. And then on next day i. E 24/08/2017 i successfully paid 1499/- through net bank which transaction id is: hash_23114. There after i waited for...

I have handed over my phone to lenovo service center (Soin[protected]) on 05.07.2017 with an issue that charging socket is not working/broken. After 1 month they called me and told the that the motherboard is gone because of some liquid went inside (Don't know how).
When i went to collect it, they were returning me the phone with crushed display and in a very poor condition. After arguing with them, they accepted that this is their fault and will return my phone in working condition.
I have complained this via email to lenovo customer care support and service desk but they also washed their hands by saying please get in contact with 'service center team'.
Now it's a month again and i have not received anything from them. This is a cheating that lenovo's staff have done. They have broken down my phone and somehow liquid has gone inside and now they are trying to wash their hands off.

Please help me.

With regards,
Rahul kumar
Contact number - [protected]

I have purchase lenovo k4 note in may 2016, now from last one month some bluer lines are displayed on my screen near upper and lower screen edge, i want to resolve this problem by any how as this production defect and in production defect there is no warranty beerier i have to face, please resolve this with in 7 days as problem of that line are increases as day by day.

I submit my mobile lenovo vibe k5 note in a service centre maa saraswati. I submitted on 7-9-17, it was free of any scratch. It had battery drainage and contacts hanging problem. They neither gave me any receipt or any acknowledgement for mobile receiving. I have doubt they replaced all original part with duplicate part and handover set after make scratch mark on it after 2 days on 9-9-17 and opened job card of different problem and told it has scratch on outside. The scratch was done by them. They used filthy language with me mr nitish and his co-workers which is not acceptable. I think that i did mistake to purchase rubbish company product and wasted my rs 13500. I will never buy any lenovo product and i tell each everyone don't buy any lenovo product. Service is zero and their service centre do fraud with customers by keeping 2days mobile without giving any acknowledgement or receipt. Maa saraswati computers gandhi nagar jammu is a fraud service centre in jammu. Lenovo is a rubbish company. Motorola is also lenovo part don't buy it. My mobile no [protected], jammu

Hi, i have purchased lenovo power k6 mobile in jun 2017 through flipkart, due to lots of issues
Had to replace it but again there were problems in replacement mobile and i had visited mobi quest
Center kukatpally where they have changed motherboard of my newly purchased mobile then it worked fine but now
Again new problem is there - 'earphones are not working', whenever we want to listen to songs or
Anything through internet etc, earphones are not working. Neither lenovo earphone nor other
Earphone is working.

Please assist asap as i have been bearing this lenovo product with lots of problems.

Problem: - auto restart.

For the same problem, in 9 months.

It’s my 2nd time that i had to get my mobile handset (Lenovo vibe k5 note) for repair in service center.

On last month (23rd august 2017), i have submitted my handset for service, but still, handset is waiting for repairing.

Kindly do needful, so i can use my handset.

Regards,
Sanjay
[protected]
[protected]

I had purchased a lenovo laptop model number g50 from techno city (A wing of great eastern gorup) in kolkata on october 20, 2016.in the initial days the lapop was working fine. But since june this year, keyborad problems started cropping up in my computer every now and then. Sometimes the capslock button refuses to work, at some other times its the numlock or the ctrl key, the alt key and so on and so forth. Even the different alpahbet keys simply stop working at times.

I had visited the lenovo service center sometime back at e-mall kokata to report the problem. Since my laptop is still within the waranty period so i asked them to solve my keyboard problem by changing it. They inspected the laptop and while doing so, they themselves somehow tampered the f3 key, and quite surprisingly they started claiming that i had brought in my laptop by tampering the key myself! I was taken aback! The entire thing happened in front me, but the techies are completely denying it. I know that my laptop was in perfect good condition, but they are trying to put the blame on me just to avoid changing the keyboard at free of cost! If that's it, then why do lenovo make false commitments to customers to serve them within the warranty period! The type of support and service i'm receiving from lenovo people are disheartening.

As an end customer i would earnestly request you to look into the matter and guide me what needs to be done.

I have purchase lenovo k6power 4month ago.. After using few month i have face many problems in this handset.. Some times it's display automatically work and also vibrate and power off /on button not working for that problems i cannot switch off the mobile and the touch not working.. And handset is hanging continuously.. I was call lenovo customer care they have suggested to update the handset in android 7.0nougate. I had do this but i face same issue.. And in safe mood the handset is hanging. I have done everything like safe mood, reset and hard reset but same problems it arise. So plz suggested me what could i do for this???

I have purchased moto e4 plus. It's touch and finger print sensor is not working properly. It is just one month old. It's frustating me.in just normal usuage it is giving so much problem.in so much competion era of technology, still this type of product is made. It's my hard earned rs 10, 000 /- which was totally wasted.
Camera quality is very bad. There are so many small issue. But in just normal usuage, within a month if touch is giving problem then it means quality is very bad.
So, it's a suggestion to improve in these particular area. Phone mainly focus on battery, so it means it is for durability but i didn't think it will last long. This type of phone will be complete waste after 8-9 month.

Is there is any way so that my problem may be solved?

Neeraj singh bisht
Owner of moto e4 plus (Lenevo)

Emei/sl. No. 8078y[protected] had booting problem.
I approached authorised service centre on 21.8.2017 to
Multip0le power systems, sree gokulam towers, no 306, 100 feet road, 7th street corner, gandhipuram, coimbatore 641012. They rectified duly formatted. After 2 days i got the same problem. The service centre people said, it has some software problem which will cost 70% of the original cost.

Mean time i purhased one more mobile p2 model.
Now i afraid of this mobile also that what should i do if it get such irreparable problem. Within 2 years.

Yours sincerely
Suresh

Hello,
I am rekha agrawal from bhopal, i have lenovo k4 note buy on 22 january 2017 online from amazon.in this not even completed a year. My mobile was dropped into water so i gave it to the service center. They repair it for first time but it is not working, it was getting hang and bluetooth, wifi network, sim network, volume button not working properly, the volume is slow now, the brightness is also affected and many problems, the screen get blur again and again in 1 or 2 seconds. Whenever i switch off it and when i on it this message is always there - (Process system is not working - wait or ok) but if i go for any option it again get hang for 5 to 10 minutes. I am not getting that how they have repaired it. Then again i want to the service center they were saying it will be ok after getting it update so i gave it to them now it is not even getting start from 5 days the service center peoples are not listened to me on the second time when i went there.in starting also they have not checked it properly only said that their is a problem in mother board and get it repair so i get it repaired then also it is not working. I am sending you the videos of my phone and the bill of the service center of 1st time so that you can easily get the problem. So can you help me in solving my problem.
Rekha agrawal
[protected].