Lenovo Complaints & Reviews

I had given my phone at your service centre in haldwani and when i got my phone back i found the sim tray was missing and when i tried to enquire them about the sim tray they said it is your fault and we don't have any sim tray and moreover the way of talking was very bad. I had such poor experience at your service centre in haldwani and i will never recommend to buy lenovo phone to my friends and everyone. It is very very very very bad service centre. I want you to take some action against them.

Bought lenovo phab online and the its calling services was dsyfunctional since the start. Unfortunately we thought its a network issue, but it wasn't. So in a couple of months itself, when the phone was in warranty period, we submitted the phone to the service centre for necessary repair. The centre took more than 20 days to sort the issue and finally gave us the phone back but the issue did resurrected on the moment we started reusing it. Now the phone has come back from the service centre thrice, every time the centre has taken over 15 days, and still the product has not been repaired. All of this is happening in warranty period. Plus the centre says that lenovo has no product replacement policy. Shameful.

I gave phone to service center for repair under warranty they kep the phone for 3 month and whej i went to collect it, it was broken, when i asked about the crack they said it was already broken, but it was't and now they r ready to repair it or replace it. When i said to repair they srartef fighting i said to call manager but he was not available i have attached the service slip pls help

Sir
I have purchased six months before lenovo k6 note mobile from the chennai mobiles, 97-north street, tirunelveli-627001 tamil nadu. Now this mobile is not charging, though i used proper charger for this mobile only 2% charging after 5 hours. Tirunelveli service centre is not properly attending evasively replying.

Model lenovo k53a48
Imei 1 [protected]
Imei 2 [protected]

I have good faith on the lenovo products, now within six months i never expect such a big problem in this product. Please reply otherwise i want to upload this mobile with my comments in youtube and
Facebook.

Mail id [protected]@gmail.com

Sir, i have given my laptop with its bag to service center and they have changed my charger with someone and now that charger is not working;buty laptop is in warranty i am an architecture student which have always no time and this cheating os done by company service center please look into this matter and help me. I am from surat and this cheating was done by nanpura branch service center.

Dear Sir/Ma’am,
My Name is Pranav Kumar. I purchased a Mobile Lenovo Vibe K5 Note (EMI number [protected]) as on dt. 22.02.17 from flipkart.
Suddenly my mobile got switch off 2 months back and not switching on, afterword I visited Lenovo authorised service centre, (Service centre Address :- Instant Solutions Shop No. 5-8, Devi Palace, 552/3, Prem nagar, Old delhi road, Opp. Raj cinema hall, Gurgaon – 122001, Haryana, TIN No. [protected], Contact Number [protected])
Over there service executive told me you have to pay 7800 for service of your mobile it will not cover in warranty because your mobile is physical damage, and mother board is broken.

I told the service executive this was only tempered from backside of phone and it was happened 7 to 8 days ago after purchasing. How can mobile work more than 3 months after damaging motherboard.

The executive denied to provide service warranty, and I have to pay 170/- for opening my mobile and tell me this information. I was shocked for this kind of service provider. I refused to pay 7800 and I pay 170/- rupees for checking process and mobile take back.

Then I took my mobile to local service provider of mobile in khan market and karol bagh, New Delhi, They told my there is no motherboard damaged of my mobile and the executive shown me motherboard in my mobile, I also show motherboard was not damaged. Only a pin was defected in my mobile not physical damaged. Local vendor tried to search the same in market but not able to find the pin so I take back my mobile home.
Now what to do? This kind of fraud is sitting in authorised service centre and taking lot of money behalf of wrong information.
You are requested to please help me for the same. My mobile is still under warranty.

My Detail is Written below:-
Pranav Kumar
Mobile No – [protected]

My daughter gave her mobile on dated 26/08/2017. They gave us date for 06/09/2017 it will get repair. But still now it is not done plus no proper response from the service centre side. Following are the complains:
No respect for customers
No proper manner talking
N proper information provide infact they also don't know their working
Delay in providing services and also there will some kind of defect in the piece.
I just want my mobile full money back i.e. Rs.10k. Also the charges of time and money spend by my daughter going there, calling them.
Let them keep the mobile with them.
Please find the attachment.
That is the list of written answers they gave.
Address of service centre:
Cellular World (MOTOROLA AUTHORIZED SERVICE CENTER)
107, 1st Floor, Orchid Plaza, Near Platform No.8, Off S.V. Road, Dattapada Rd, Borivali West, Mumbai, Maharashtra 400092
Contact No:[protected]

My mobile have screen display problem. Yesterday i had gone to pimpri service center. They demand a receipt of bill. But i lost my bill. They did not took my mobile for repair. Please suggest me. What i do? I want emegiate repairing and they are not understand me. This is my mobile. I buy it before 1year. Without bill they are not took my mobile for repairing. Please try to understand me it's a emergency and i have to repair my mobile. Please suggest service center employees to take my mobile for repairing. Request u plz plz

Mere dware lenovo k6 power mobile flipkart se date[protected] ko kharida gaya. jo date[protected] ko display dead ke karan kharab ho gaya apke service center harazratganj lucknow me diya gaya jo ajj[protected] tak nahi mila kahne par waha kaha ke jab banega tabhi miale ga ye pucne par ki kab baega to waha kaha ke jab ban gayega to ph karege 20 din ho gaye par phone nahi aya consue forum jane ki bat kane par a.s.m garav ji ke dwara ye kaha gaya ki app chayw jaha jaye hum nahi darte waha ka koi no. bhi nahi utahapls i found your mobile imeditaly. aur ye bhi kaha ki company saman hi nahi darti to him kya karejb sheet no. 2539 dt[protected]

I purchase a lenovo flex 4 laptop model 80u3 from best buys in february 2017, it stopped working in august 2017. Does not boot up. I visited the geek squad and they told me that it was a cheap machine, "made with used part, and should not expect it to last more that one year."
They said my problem, (Not working) was not covered by my warranty. I would accept any of the listed resolutions, repair, return, replace.

As I my subject is parts replace in your authorised service Centre is not able to solve in last 17 days. I am in Baroda city & your service center is AV Technology at 108, Saffron Tower, Fathegunj, vadodara.
If you are not able to provide original parts to service center then closed that bcoz we think we give company authorised service Centre so it's doing fast and perfect work but here is very poor service from your side if you have right then Change there staff who didn't give proper solution in time.

I called lenovo customer care my complaint id[protected] my product serial no.-pf0u5e7v.in dolby driver proper function not working and sound equalizer not dolby icon not showing in hidden icon. Customer care not providing satisfaction they provide help against only formalities and they call disconnect automatically i am satisfied lenovo product and service i will not recommended this product for friends and other person.

I bought lenovo legion y520-15ikbn in 09.08.2017 my laptop s/n. Pf0udwht with in a week i got flickering problem and now it totally stopped working and it showing automatic repair while switch on my laptop and i called your service centre they not responding properly my service request number is [protected] i contact laptop showroom where i bought no use and they gave me local area manager phone number he speaking very rudely, i took my laptop to service centre they asking 2500rupees only 20days old laptop why they asking money even i am having warranty no one not responding from your side for this mail also you not responding mean surely i will go to consumer court please take any action.

I received the lenovo k8 note phone on dated 31.08.2017, phone has been delivered but 01 turbo charger is not in the box & the phone has dual speakers but one speaker is not properly working. I am calling seller company of amazon to missing a one turbo charger in the box & one speaker is not working but company is not solved my problem till date. So that take necessary action please.
Thanking you.

I bought a lenovo k6 power smartphone on flipkart but after using 20 days, it has sound problem, network problem and heat problem so i gave my cell to in service center but 15 days have completed but still they don't know about the status of smartphone that when parts of cell will come and when they will return of my cell. I need help right now and i don't want this handset again because it has lots of problem within one month i used.. So return this cell otherwise i will complaint of yours in consumer forum.

I was using a lenovo zuk z1 mobile phone. Within a year the camera focus was not working, the cell phone was getting over heated and lately there is no network, regardless the number of times i rebooted. I gave my phone to lenovo service center on 30th june. Then after 2 weeks they said, it will take time due to gst price determination of parts. There were repeated calls i made on the number that was provided to me on the invoice of my phone, from the service center, but nobody answered my calls. Finally i decided to visit the service center after a month. They said the parts are not available yet, and they would let me know whenever my phone was ready, but they did not call. After 30-40 calls every day they picked up my phone and decide to give my phone back. Finally they returned my cell phone on 28th august. Later that day i found out that one side of the back panel was lose open because a lock of the back cover was broken. Just after a week on 9th september, my cell phone got shut down. It is not getting switched on. I tried to charge it, but it is not taking charge. This is the standard of lenovo servicing which is extremely poor. Hope i get a positive feedback against this mail.

Respected sir,
I have taken lenovo f308 1 tb hard disk in oct 16. Now this hard disk is undetectable or or not recognized at all the system. My important data is stored in the this hard disk. I want to recover that data which is stored & also want to replace this product as quick as possible. My system will unable to detect this hard drive. Before few days it were heat up more. I want to replace my product or return my funds.
Name: pritesh khankari
Contatct no: [protected]/[protected]
Product: lenovo f308 1 tb usb black
Order id: [protected].

Our office received the lenovo laptop with pre0installed microsoft office, which was great, then things went downhill from there as we didn't receive the product key. After calling practically every department in australia and the overseas call centre there was nobody who could help. Everyone had a different answer on activating the product. We paid a fortune to have a technician deal with lenovo and at the end of the day nothing has been resolved. We can't use the software. I asked for a refund as it would be easier to just purchase directly from microsoft office as we have done in the past. The lenovo customer service people were utterly rude to our technician and myself. The support was great at the time of purchase but the after sales is worse than dell and that is saying something as dell pre and aftersales are awful.

I have handed over my phone to lenovo service center (Soin[protected]) on 05.07.2017 with an issue that charging socket is not working/broken. After 1 month they called me and told the that the motherboard is gone because of some liquid went inside (Don't know how).
When i went to collect it, they were returning me the phone with crushed display and in a very poor condition. After arguing with them, they accepted that this is their fault and will return my phone in working condition.
I have complained this via email to lenovo customer care support and service desk but they also washed their hands by saying please get in contact with 'service center team'.
Now it's a month again and i have not received anything from them. This is a cheating that lenovo's staff have done. They have broken down my phone and somehow liquid has gone inside and now they are trying to wash their hands off.

Please help me.

With regards,
Rahul kumar
Contact number - [protected]

I have purchase lenovo k4 note in may 2016, now from last one month some bluer lines are displayed on my screen near upper and lower screen edge, i want to resolve this problem by any how as this production defect and in production defect there is no warranty beerier i have to face, please resolve this with in 7 days as problem of that line are increases as day by day.