Lenovo Complaints & Reviews

Dear sir/mam

I face bulk of problems in my phone, i have visited your sevice center many time but they just reinstall the software and return my phone back.
But this time i have forced them to check my phone thoroughly, therefore they have collected my phone on 1st august 2017, but till today nothing gets happened. When i ask status in service center then they just say that, in the going week my phone gets repaired but still 2 weeks past on and i have not get my phone back
Kindly help me.
Lenovo service order :- no.:- soin[protected]
Imei :- [protected] / 902
My phone is in warranty (Purchased @16, nov 2016)

Thanks & regards
Vibhav shrivastava
Mob:[protected]
Indore, m. P

I have a lenovo ke note mobile and it was some problem with ringtone. Hence, i visited nearest lenovo service centre of krishnanagar, nadia, west bengal. They give me a computer generated id i. E. Soino[protected] of model k50a40. After service, they give me a manual service bill without mentioning all details of amount rs. 910. Just wrote speaker # of rs 510 and repairing charge rs. 400.
I am very doubtful about that service point because of their bill preparation system.
1. Is the service centre doing bill as per lenovo guideline?
2. Is it cheating the customer by manual bill due to non mentioning the service details properly?

As my lenovo A6600 handset is faulty, i want to return the same and i want my rs8000 immidiately back by hand!kindly send your representative on contact no [protected]!my emailid is [protected]@gmail.com.i have taken the set in february 2017, this year.but immidiately after 4 months, speaker of lenovo A6600 got faulty.i have taken to service centre mapusa, but my complaint is not solved and my time and money wasted!therefore bcoz of harrassment, i am complaining before yourself against lenovo company and all its service centres

Dear concern,
I purchased lenovo power k6 mobile on line from amazon. After 10 days of working i found that listening quality of sound was not proper. It cracks and going slowed down and some time not audible at all. While it is working good over speaker call or on earphone. I visited twice at your laxminagar service center delhi. They told that i changed the mike and now it is okay. But still i am facing the same challenge. Requesting your support to resolve this problem permanently as it is buying time and money.

I have given my mobile handset for repair to lenovo service center (Hcl kolkata - 700072) on 25.07.2017, but after 23 days part they don't repaired the same and not providing any information. I complained to the lenovo also, they not providing any information and buying time.
I have also escalated the matter, but they are not reverting.
They are acting like a local manufacturer and cheating the customer

My lenovo p2a42 smartphone touch is broken, just a small hit on the wall, no more damages just a small single crossed line in right corner, no other cracks, and the touch is complete dead
I go to the lenovo authorised service centre and the told me your warranty is void because your phone touch has a small line, i bought the devise just 11 days and the problem is occured i think this is manufacturing defect because just a small hit cause to completely dead the display, any the told the reparing cost is about 7200,

I want to change the lcd without any cost because this sure the lenovo manufacturing problem.

I have a lenovo k50040 cellphone purchased in september 2016. It had problem of auto restart from 1st aug so i handed it over to services center in pune on 2nd aug 2017. I have a few questions to ask.

1) customer care says this phone is not in warranty and need pop update to service the same, how come it is out of warranty in just 10 months?

2) customer care has written to lenovo to update on warranty and they are awaiting reply for more than a week now. Why so much delay in updating the same? Are we waiting for actual warranty to expire and then charge customer for service?

3) it was promised that phone will be repaired in 10 days (Which itself is very long period looking at other cellphone servicing criteria) but it has been more than 15 days and phone is not even approved by lenovo to services.

4) receipt provided by customer care neither had contact no, nor even any work order no, every time you call service center, you need to quote imei no, which is ridiculous.

Actually i used the laptop for some weeks and the with the one touch reset option i reseted completely. And now for the microsoft office its asking to buy and its not free. I'm using windows 10. I'm unable to download it from the store also. But i want the microsoft office immediately. Can u help me out with it as soon as possible. My mobile no. Is [protected] and u can cal me i[censored] can solve this issue. I called the customer care in chennai yesterday and the cal didn't go.

Resp sir my self dr shiv from una himachal pradesh i purchased lenovo phab plus 2 smartphone from amazon 3 month back but from last month i faced a problem with phone the touch screen from upward area is not working properly
And i go to local service centre in una at my place but they tell we not do anything because we have not service phablet and ask me to go chandigarh for service
Sir what is the benefits if lenovo service centres doesn't give service to the lenovo customer
I have no tym to go for chandigarh pls give me solution for this defective phone, pls do my favour otherwise i take some action
Thanks
Dr. Shiv kumar
Mo ch amb una himachal pradesh 174303
[protected]
Email shiv. [protected]@gmail.com

This is the address of an issue faced by me for my laptop lenovo_in z50-70 yb06824318. For the past 6 months, the product has had problems getting charged, storage and usb ports. Taking up this issue to the customer service centre in delhi, i was blamed that this is a case of sheer negligence and that the problem has been triggered by manhandling the product.
However, i assure you that the product has been spoiled on its own accord and that the centre manager has blamed me for no reason.
He blamed me for the damage and was rather rude mouthed, let alone the idea of taking my supplication into consideration.
Hence, i request your authority for your kindred perusal in this regard so that you take immediate steps to control the losses faced, as well as take action on the centre manager of delhi.
In case you value customers like us please take up our problems which are pending solve it. Hope you care to read this and take actions accordingly to satisfy a poorly handled customer like us.

I bought 3 lenovo k6 power mobile in the end of march, 17. All of my phone is not working properly.
One of the i submit in service center because touch and mick is not working on dated 29/07/2017 and they told me that it will take one weak. I called to centre all time they given me same reply"parts not received yet from the company.
It is very irritating and annoying, more than 17 days has been passed but i couldn't get my phone back.
My job sheet no is-soin[protected]
Date-29/07/2017.
Model no.-lenovo k6 power.

I have purchased lenovo vibe k4 note with the serial number hnb0ehmx at[protected] from amazon.in. Device is not working properly since last week so i went to customer care "abhinav technologies" in ahmedabad at[protected]. They have checked the device and said that the device connector is broken from inside as per the attached snap along with this email. Please refer the enclosed snap for the same.

They said that the device seal was broken before came to customer care center. But the question is that, device is in warranty then why we should ask any other local vendor to repair the same? In addition, if the device was opened and seal was broken then why customer care executive had take this device on hand to open and check?

Apart from this, customer care executive behavior was so rude and he said device no more in warranty. How's this possible? They had tried to open the device and during dissembling the device they broke the joint connector accidentally and not accepting that they had done such things.
Service provider cheating with us

It is the worst smartphone I have ever used with one step more than ridiculous battery and heating issues that sometimes I can't even hold it in my hand. You can't talk on call for more than 10 mins (which I am projecting too high think) continuously without earphones because the speaker side becomes too hot to keep it on the ear.
Moreover so many yellow patches on the screen which again I am assuming high temperature is the reason.

I have bought Lenovo k6 note and it is my worst experience in buying a mobile phone. I bought it on 30 March 2017 it hangs too much. Around one week back it's touch was not working I took it to the service centre and they changed the touch. And now there is some problem in the jack may be, coz sound is not coming from the ear phones. So to resolve this I formatted my phone then it started working. And now I am facing the same problem again. Sound is not coming from the earphone.
I don't have time to go to the service centre again and again neither I can afford to format my phone daily.
I want my money back.
Just take the bloody phone back and refund me my money. Ridiculous mobile phone complete waste of money

Sir, I have went to an authorised service center with connector problem in Eluru. I have bought the phone in march and the warranty is still applicable. The authorised service centre people are saying that connector is not an hardware part. How can they say like that? Are they bluffing their customers? This is a serious issue. I may file a police complaint against them as their behaviour is also irritating if you don't take an action against them.

I m using lenovo k6 note phone and got problem in the phone.
Before 2, 3 mont back i have some issues in my phone battery that tyne they said our work stops for some company issues and told me come after a week i'll go and again he said a different problem.
So i said ok i can manage.
But now i got big problem my screen was nt working and again the said we can't take warrant period phone and we can't login aur i. D and u come after 2, 3days i'll go and again he said come after some day..
So what is this i m not a fool okkkk they r layer blasters..
I m suffer from your costumer service issues so solve them and change that person.
I m from ajmer, rajasthan, india
Try to solve my problem as soon as possible otherwise i'll never suggest any one to by lenovo phones ever and complaint in police also...

I am very upset with lenovo smartphone service. I purchased lenovo p2 on 6/May/2017. I'm fully disappoint with the screen provided. I had a confusion about display has gorilla glass or not.

05/August/2017 my phone had screen scratches and easily broken the display. I am very disappointed bad quality marital used in this phone. As per my understanding It has not used gorilla glass.

My phone is under warranty.Please confirm Screen scratches and broken display comes under warranty?

Please suggest me the authorized Lenovo service centers in Hyderabad.

Companies do sell high end laptops we consumer do buy them but when it comes to service one question is common that company do not have parts.
My Lenovo laptop has gone for servicing since 22July 2017 but company does not have parts and there is no deadline for the completion of service only reply is wait parts are not available.
Somebody should lay down terms for number of servicing days. Or they should be fine for troubling consumers like this.

I have purchased Lenovo k5 vibe note on 3/10/2016 through flipcart. In June it has issue with hearing, opposite person can not hear my voice so I drop the phone to vastrepur service center Ahmedabad on 17/06/2017.It was a nightmare to get my phone back with replaced part. I got my phone after one and half month.They gave me phone in discharged condition and I just charged enough to check my complain. But tom my surprise after full charging phone, next day when I inserted Sim it switch off.Due to heavy rain I could not go back to Vastrapur service center.When after 2 day I visited center they told company has closed center so we can't take your mobile.So have go to different service center at Gandhinagar.They returned phone saying that motherboard has been replaced and your phone is OK.Again it home I charged my phone with Lenovo charger and when I inserted simcard again it switched off. Now I am so frustrated with this company so I want to file complain. Lenovo company people are not responding my emails.

It is submitted that my daughter namely aakanksha tuli purchased a lenovo laptop ip-310-80sm01hyih from digital dreams, shop no. 34, g. T. Bazar, gaurav tower, malviya nagar, jaipur on 12.08.2017. When she made payment through sbi debit card, the machine showed payment decline, hence with no other option, she made payment 20000/- in cash and 16797 through her another card. But, later on when i opened, my sbi net banking, it showed that payment of rs. 37150/- has been made to digital dreams jaipur.in this way, i paid twice for a single laptop. Hence, i request you to kindly remit my amount