Lenovo Complaints & Reviews

I bought lenovo k4 note in last year, it is out of warranty now, but i must tell you one thing lenovo k4 note having internal problems in mobile after completing one year and mobile got out of warrantied then problems came in mobile. I was facing display issue since 3 months. But yesterday my mobile got stuck, not able to see anything on screen, screen is just flickering. Lenovo company need to give an answer for this issue. Lenovo mobiles having hardware failure issue.
If you want to find more complaints against lenovo comapny, you can see in below link. You will find complaints on lenovo k4 note only.
I was invested 12000rs in mobile and mobile just work for 1 year, this is ridiculous i wanted to lenovo company should and must give an answer in the consumer court.

https://forums.lenovo.com/t5/K-and-Vibe-Z-Series-Smartphones/Lenovo-K4-note-Bugs...⇄

Dear sir,
I abdul karim at chandrapur i purchase 10/02/2017 some month ago your company laptop lenovo qk/4/1tb/qur s/n pfol8fvx.
I ragister the complent service center amravti 21/08/2017 but no sowl my complent so i dicaited i am going to consumer court case to company.
I tray to sevice center but our company employee no answer my question and end of the my call.

Sir, i bought my lenovo zuk z1 from amazon (Imei no. [protected]) on 10th of september 2016 which was delivered on 14th september 2016. After 2 weeks i faced a problem in which front camera was not working and took almost 3 months to get repaired in a servicing centre of manipur. When i got my fon back i faced a problem of heating and battery got drained in few hours only after charging it for 100%. Then again i submitted my phone to care centre of manipur on 11th may 2017. Till now i haven't received my phone. I have been calling to the toll free no.[protected] regularly and the executives do tell me that i will receive a call from mr. Abdullah. But he nevers call me. He did called me sometime telling that i ll be getting my phone on some dates which have already been passed. I was about to get a new phone from their company but now they are saying they cant. Then for what i wasted my time (4 months) for??
Please help me dont know what to do or not. Not a rich guy that i can afford a new phone.

My lenovo p2 got wet during rains, it was just 2 months old. I wisited authorised lenovo/motorola service centre in hyderabad. They told me that display was damaged due to water and needs replacement. I understand that water damage was not covered in warranty, so i checked for price of display and i was should to know that it would cost 8500inr. How can a phone selling for 12k inr, has it display costing 8.5k. It's around 70% of phone cost. Does lenovo deliberately forcing us to buy a new one and making repairs unaffordable. This is disgusting lenovo, i never expected such cheap strategy from a global mnc brand like you. Probably it make sense when they say buy local brands, at least we can get them repaired. Hope some sense prevels to you and some one looks into long term brand value and sustainability than cheap quick profit strategy at lenovo.

Regards,
Navin

My name is dinesh. G. I've bought lenovo laptop (Ip500151sk) in dotcom stores, vadapalani branch with 6 months emi scheme.. For the past four months, i'm severely suffering with my lenovo laptop. Reached both service center teams and online assistance but no resolution till now.. The slow process problem still continues and also the battery is very poor performance only withstands for only 15 to 20 minutes from the full charged (100%).

Warranty start dtae: 22.06.2017
Warranty end date: 22.07.2016
Complaint no. [protected]
Problem : system slow process issue

25-07.2016 - refused for replacement and mother board replaced. Due to system hang while working on 3dsmax software.
(Hi-tech informatics, plot no: ap, 398, 17th street, thiruvalluvar kudiyurupu, west, i block, anna nagar, chennai, tamil nadu 600040
Contact:[protected]

3dsmax system requirements:
Cpu : 64-bit intel® or amd® multi-core processor
Ram : 4 gb of ram (8 gb recommended)
Disk space : 6 gb of free disk space for install
Pointing device : three-button mouse

26.04.2017 - refused for replacement and hard disk replaced. (Wipro service team, velacherry)
After replacing the hard drive system behaved to hang with windows explorer for basic browsing, watching videos etc...

In b/w time from the purchasing date till 23.6.2017 called multiple times to lenovo toll free and got online assistance from lenovo technical support by reinstalling windows, testing hardware scan, driver update, etc.. But no resolution for my problem.

[protected] started mail conversation regarding the issue with seller support mr. Tamizharasan. (Manager, vadapalani branch, dotcom stores email:[protected]@outlook.com)
To
Mr. Harsha vardhan
Customer engagement manager - south india and sri lanka
Phone+[protected] / 354
Email+91 [protected]
[protected]@lenovo.com.

Forwarded all invoices, datasheets regarding this case, to mr. Harshavardhan.. But no proper response.

After having long time mail conversations for nearly one month with those officers and service center teams. Got arranged for onsite visit on 23.06.2017.

[protected] onsite service arranged in behalf of mail contact by mr. Nagaraj n k.
(South region – bp spoc)
Phone:[protected] /[protected]|
Mob: [protected] (Hi-tech informatics)

No responses regarding this onsite visit from the team.

Then, nagaraj said to follow mr. Vipin regarding this issue

03.07.2017 - arranged next service pick up by reference to
Mr. Vipin narayanan
Case manager
Services & support - lenovo
Support website: www.support.lenovo.com|
Phone:[protected]/91 [protected]

05.07.2017 - machine picked up for analysing in service center.
But no response from the team. Then i've called and remembered to them for sharing the analysis report.

They denied for system replacement and ordered original operating system for windows.
Contacted person :mr. Karthik,
Team leader, hi tech informatics,)

Regarding this pick up, replacement denied due to the previous service done by (Wipro serviceteam). And delivered the system by installing os windows 8.1 behalf of windows 10. Without any prior notice to me. Even after delivery.

19.07.2017 - reached mr. Chidhambar (Chidambar kulkarni
Team leader – idea, email:[protected]@lenovo.com)
To report about this type of poor service from the lenovo authorized service center. And enquired a to z by him with each and everyone involved in this case. So, i requested him to send a mail containing an brief deetail about the instances happen to me but till now i didnt receive the mail copy.

Finally he refused for replacement and to escalated the case to mr. Saurav kapil, (Operation manager,
Email:[protected]@lenovo.com)

Then again kapil has started enquiring me about all progress, instances and finally stated that he cannot isuue replacement with respect to limited criteria for his designation and escalated issue to the replacement dept (Lencare. Email:[protected]@lenovo.com)

12.8.2017 - delivered operating system (Original) to me by (Hitech informatics, anna nagar)

29.08.17 - mr. Ravi ranjan
Lencare
Lenovo india
(Email:[protected]@lenovo.com) contacted me and spoke more than 45 mins and he too neglected replacement without proper response to thier side mistakes and poor support from authorised service center. And i told him that now, the system battery status is very poor and it drains within 15 - 20mins from (0-100%).
With respect to this, he has arranged an remote support from their side and took log reports. The technical representative approved to forward the system condition as per on remote time. But he shared the report as that the laptop is working fine with no issues in the battery..

Finally, for now they ask again to reinstall the os and to monitor the system again from the beginning.

They have extended the case solving time and finished my warranty period and also no proper response for my side questions.. And trying to finish off the case.

30.08.2017 - to request help from the owner. I've forwarded all these instances, mail attachments, conversations, to the seller.. Unfortunately no reply from him also.
(Mr. Kushal bajaj
Owner,
Dotcom computers, vadapalani branch,
Email:[protected]@hotmail.com
Mobile:[protected])

I've attched some of the datasheets, error screenshots, purchase invoice. I also have all mobile conversations saved with those persons...

I dont know to attach mails and other conversations. And also as the video memory is more, i'm unable to upload...

Pls help me out in this case.

Desirable solution: need refund (Or) system replacement...

Hi team,

With this email i would like to highlight a matter regarding my lenovo k5 vibe note which i purchased last year in the month of september. Somehow the touch screen of the cellphone is not working and i went to the below mentioned lenovo service center.

Vac teleinfra solutions pvt ltd
No.411, 1st floor, 1st main, 1st cross, 7th block, koramangala behind voda fone store, bangalore - 560095

To my surprise they told me that the cellphone can't be covered under the warranty because it has been physically damaged. Do you know hat they are considering as physical damage? The edges of the one side of the cellphone has became white because of the the back cover of glass which has been provided with the cellphone. I never asked for that glass cover. It was already present in the box so how can its usage be treated as physical damage.

Would i be able to get the screen of cellphone changed?

Should you have any queries then let me know.

I was using lte service in my mobile and had given my lenovo a7010a48 (White) mobile in the new tech. Auth. Lenovo service centre in patna on 16/08/2017 for converting it from lte to volte with all other features in well to do conditions. For that they told me that i would be charged rs. 240 and they asked me to come on 17/08/2017 evening to receive my phone. But when i went for the same my phone was unable to read any sim as it had been working earlier. When i complain to them first they told me that phone motherboard was damaged and i have to pay rs.7000 for this. And i refused to receive my phone as my phone was in well to do condition before submitting it to the service centre. I had not received my phone and it is with them. I wanted my phone as it was earlier. Please help me. Thank you.

I purchased lenovo k6 note just 2months back.. After using it for somtime there was an issue i. E when i make a call other person cannot hear my voice.. And when i called customer support.. They said software need to be updated and has to be given to service centre.. After updating software there is same issue.. Now they are saying board has to be replaced and it will take 10 days.. But i am writing this because i want replacement

Hi lenovo,

This is sai prasad from hyderabad, telangana

Work order / job sheet number - no. Soin[protected]

I would like to bring this to your notice and need your help for replacing my lenovo zuk z2 plus mobile,

I have purchased lenovo zuk z2 plus 2 months ago and recently faced speaker issues, walked in to lenovo service centre located at hyderabad "satyam electronics" they have checked mobile and asked to submit the same for repairing, i have done as suggested by your service centre, after 3 days i have received an sms from lenovo stating that my mobile has been repaired and ready to collected.

I have visited service centre and taken mobile, immediately i have noticed that problem not resolved and still exists, immediately reported them, they have checked the mobile and and confirmed that mother board found defective,

So here i have noticed that ticket has been wrongly closed without even checking whether problem resolved or not.

I am deeply dissappointed as just 2 months old mobile mother board as been failed, this might be defecitive device from customer point of view, as mother board is the heart of the device.

After 4 days contacted service centre and they have confirmed that mother board has been replaced and asked me to visit serivce centre and collect the same.

Again visited service centre and collected the mobile, this time speaker issue has been resolved, so i have signed the papers and collected the device. Although i have not satisfied as just 2 months old device is being opened and repaired as the new feel is no longer present, i was feeling like i was using an old mobile.

Once reaching home, charged the device fully and performed factory reset and inserted my sim, received android nougat update, immediately downloaded and installed same, after usiung for 3 hours my battery has complete discharged.

Here comes the new problem... Battery drain...!!!

I have noticed, before i was getting 4.5 hours to 5 hours of screen on time, now getting hardly about 3 hours.
With same sim cards and same applications getting about 2 hours less is huge...!!

Poor signal reception sometimes. Call is being dropped while on volte.

Look lenovo, i am deeply dissatisfied with the product, i strongly request to kindly arrange for replacement of mobile'
Or
Arrange for refund.

Have sent dm but reply not received.

Your service centre is the worst i have ever seen but i dont care because i am not gonna visit it again.

Hope you will resolve my concern by arranging replacement or refund.

If you people dosent care will meet you guys at consumer court.

Thanks,
Sai prasad.

I have bought lenovo p2 on 4th of june 2017. After just 1 month fine cracks have appeared all over the screen from nowhere. The worst part is it didn't happen due to any accident or falling off of my phone.
When i went to service centre in okhla, new delhi they demand me rs.10000 for its repair. The phone price was 15000. I mean its foolish to spend approx 70% of your phone price just for the screen. Though the touch is working i neglect to repair it.
Again after 1 month (31st sept 2017) the display blackedout. The phone is not dead. I can hear when someone calls or message me, i can hear all the notification coming but the screen got black and touch is not working.

Now today (1st aug 2017) i went to service centre at bangla sahib, shaheed bhagat singh road near cannaught place. They charged me rs. 7000 approx. They said to get it fixed after 7days.
Let's see how it goes after 7days.

मैंने 12 सितम्बर ‘16’ को लेनोवो k4 note (Imei no.[protected]) ख़रीदा | जिसकी वारंटी अभी बाकि है | लेकिन इसे ठीक कराने मे आपके service centre द्वारा physically, mentally & financially harassment किया गया जिसकी शिकायत इससे पूर्व भी आपके customer care no –[protected] पर तथा mail द्वारा की जा चुकी है|
Lenovo service centre haldwani हमारे शहर khatima से लगभग 100 km दूर है | जहाँ मे अभी तक 5 बार चककर लगा चूका हू | सबसे पहले फ़ोन मे charging की problem थी | जिसके लिए 3 चककर लगवाए और कभी कोई receiving नही दी | जबकि software update की problem show की जिसके जानकारी मुझे customer care से मिली|
तीन चककर लगाने के बाद charging की problem ठीक हुई तो mike की problem start हो गयी| फ़ोन ले जाने पर part न available होने के कारण एक हफ्ते मे phone मे पता करने को कहा |
किन्तु 1 month होने के बाद भी part नही पंहुचा जिसकी complain मैंने customer care मे भी की उसके बाद हल्द्वानी service centre से तुरंत कॉल आई और उन्होंने बहोत rude तरीके से बात की और कहा अब phone ठीक तभी होगा जब जमा करोगे |वरना ठीक नही होगा |जिसकी complain customer care मे प्रसाद जी से की | जिस पर उन्होंने कहा आप एक बार और चले जाये कोई परेशानी हो तो मुझे कॉल कर ले |अगले दिन मैंने phone जमा करा दिया | इस बार भी उन्होंने रिसीविंग नही दी force करने पर उन्होंने कहा की receiving next day milegi, घर से दुरी ज्यादा होने के कारण मे 4th day phone लेने गया | उनकी complain करने की वजह से उन्होंने अपशब्दों का प्रयोग किया और बहोत rudely कहा| phone phusically damage है और अब उसकी warraty खत्म | जहा दिखाना है दिखा लो |
Customer care मे प्रसाद जी से बात करने के लिए call की तो उन्होंने कहा प्रसाद जी से बात नही हो सकती हमें बताओ | और उन्होंने भी कहा physically damage मे वो कुछ नही कर सकते |
1. तीन दिन phone रखने के बाद phone क्यों damage हुआ| जबकि phone मे एक scarch तक नही है जबकि phone जमा करते समय phone damage नही था |
आप चाहे तो अपने किसी प्रतिनिधि को भेज कर receiving मांग कर देख ले | वो किसी को receiving नही देते | force करने पर बाद के लिए टाल देंगे|
मै आपके संज्ञान मे सभी बाते डाल रहा हूँ | आपसे विनम्र निवेदन है आवश्यक कार्यवाही करे | अन्यथा consumer court जाने मे विवश
हूँ |
धन्यवाद्

Please send your ward regularly..

They commit to repair in 3 days but after 10 days they did not repair.
One of your lenovo lady behave rudely.
They dont give phone number or registered landline number not in service.
They asking 5 to 10 days more.
They talk in too much attitude.
I am committed to never buy any lenovo produt ever worst service.
Imei:[protected]
Service order no: soin[protected]
Mobile no 89842042

I gave my motorola mobile for service at lenovo-motorola service centre at patny-hardy complex branch recently. My mobile had speaker problem then. Service centre had replaced mic and also provided 1 month warranty for the same speaker part which was replaced. My mobile worked well for week and then started troubling by very low voice during calls. I approached service centre immediately as i still had warranty left for the same part.

Very intelligently, service centre personnel had just cleaned my speaker part and returned it to me and the problem still persists..

Thanks to lenovo - motorola service centre for breaking my trust on lenovo and motorola mobiles. I will ensure not to buy any mobile from lenovo or motorola.

I have a network problem with my lenovo vibe k5 plus. When i go to service center they tell me for charges for servicing and tell me it's liquid problem in jack. But it's wrong no liquid problem in my phone. The dont want to accept that there is no liquid problem. They tell every second customer same thing. My phone under warranty period and i want to free service.

Its being 4 months i have submitted my phone to service center in akola.
N 1000 times i have visited the center.
Yet no reply from your team.

Its a warning to lenovo.
If not recived my phone in 7 working days i m going to suicide.
You all have mentally harassed me a lot.
This is my suicide letter to you.

@local police station
@superintendent of police, akola

Dear sir/madam,
This is to inform you that i abhijit singha, used a smart phone lenovo vibe k5 note 64 gb. But within a month phone was totally dead. This phone already is in lenovo authorized service center (Syscomp infosol, bd-79, sector 1, salt lake city, kolkata, west bengal 700064) from 18th aug, 2017. Till date they are saying some technical problem the phone is not ready. They have given a manual job sheet. It's not listed online also. I got only imei no: [protected]this is the main problem, that already 10 days has been gone, but when i want to know what is the status they are not giving response. The engineers knowledge is too poor.
So i am writing this letter to you just because if i don't get any response from your side within this week, i will contact to consumer forum. So, please take action against this matter seriously.

Regards
Abhijit singha

I purchase one laptop on[protected] from great eastern appliance pvt ltd kolkata. Product s/n pf0lem3c. Within this period i face 3 times problems & service done by your service engineer. Lastly my laptop is not working properly from[protected]. Which is not acceptable.in this context i like to return back to you for disposal so that ifree from mental tress.

Hi, my mobile is under warranty period but as its microphone was not working i went to service centre in okhla, new delhi. There was a lady who said that charging jack is not working and it has to be replaced so we have to pay 2200 rs. I don't understand if charging is going properly and microphone is not working then why she said like this and although it's in warranty period so for microphone problem nothing should be charged. Please suggest what to do.

Sir maine 27 july 2017 ko lenovo zuk z2 plus ko lucknow se liya tha usi din rat me mobile kam karna band kar diya kafi der tak uske power batom ko dabaye rakha to restart ho gya uske bad maine dukan pe le jakar btaya usne bola ki sarvice center le jao aur deo banwa kar lao mai change kar dunga, mai usi samay sarvice center pe gaya unko bataya un logo ne bola ki aap video bana ke lao to kuch hoga us din fir wahi huwa aur maine video banaya le ja ke dikhaya fir un logo ne bola ki naye phone me ye hota hai ek do bar], mai wapas apne ghar chala aya jo waha se 380 km hai yaha aane ke bad roz din me 2 se 3 baar hone laga maine fir waha gya aur 11 august ko phone jama kiya abi tak waha se phone badla ni gya hai. Jab bhi ja ke pucha jata hai to bolte hai ki phone abi aya ni hai.
Umeed hai sir se madad mile.

Sir have a problem with my k6 power handset from time when i purchaged it. Initial i face problem with the microphone which was resolved after talking with technician. From that time i have continuously facing the hanging problem. Now my handset is hanged from last 3 days. I try my best to resolve the problem but the problem is still not solved. I think that this a very bed product i have purchased in my life. I realy waste my money by buying this product.