Lenovo Complaints & Reviews

मैंने 12 सितम्बर ‘16’ को लेनोवो k4 note (Imei no.[protected]) ख़रीदा | जिसकी वारंटी अभी बाकि है | लेकिन इसे ठीक कराने मे आपके service centre द्वारा physically, mentally & financially harassment किया गया जिसकी शिकायत इससे पूर्व भी आपके customer care no –[protected] पर तथा mail द्वारा की जा चुकी है|
Lenovo service centre haldwani हमारे शहर khatima से लगभग 100 km दूर है | जहाँ मे अभी तक 5 बार चककर लगा चूका हू | सबसे पहले फ़ोन मे charging की problem थी | जिसके लिए 3 चककर लगवाए और कभी कोई receiving नही दी | जबकि software update की problem show की जिसके जानकारी मुझे customer care से मिली|
तीन चककर लगाने के बाद charging की problem ठीक हुई तो mike की problem start हो गयी| फ़ोन ले जाने पर part न available होने के कारण एक हफ्ते मे phone मे पता करने को कहा |
किन्तु 1 month होने के बाद भी part नही पंहुचा जिसकी complain मैंने customer care मे भी की उसके बाद हल्द्वानी service centre से तुरंत कॉल आई और उन्होंने बहोत rude तरीके से बात की और कहा अब phone ठीक तभी होगा जब जमा करोगे |वरना ठीक नही होगा |जिसकी complain customer care मे प्रसाद जी से की | जिस पर उन्होंने कहा आप एक बार और चले जाये कोई परेशानी हो तो मुझे कॉल कर ले |अगले दिन मैंने phone जमा करा दिया | इस बार भी उन्होंने रिसीविंग नही दी force करने पर उन्होंने कहा की receiving next day milegi, घर से दुरी ज्यादा होने के कारण मे 4th day phone लेने गया | उनकी complain करने की वजह से उन्होंने अपशब्दों का प्रयोग किया और बहोत rudely कहा| phone phusically damage है और अब उसकी warraty खत्म | जहा दिखाना है दिखा लो |
Customer care मे प्रसाद जी से बात करने के लिए call की तो उन्होंने कहा प्रसाद जी से बात नही हो सकती हमें बताओ | और उन्होंने भी कहा physically damage मे वो कुछ नही कर सकते |
1. तीन दिन phone रखने के बाद phone क्यों damage हुआ| जबकि phone मे एक scarch तक नही है जबकि phone जमा करते समय phone damage नही था |
आप चाहे तो अपने किसी प्रतिनिधि को भेज कर receiving मांग कर देख ले | वो किसी को receiving नही देते | force करने पर बाद के लिए टाल देंगे|
मै आपके संज्ञान मे सभी बाते डाल रहा हूँ | आपसे विनम्र निवेदन है आवश्यक कार्यवाही करे | अन्यथा consumer court जाने मे विवश
हूँ |
धन्यवाद्

Please send your ward regularly..

They commit to repair in 3 days but after 10 days they did not repair.
One of your lenovo lady behave rudely.
They dont give phone number or registered landline number not in service.
They asking 5 to 10 days more.
They talk in too much attitude.
I am committed to never buy any lenovo produt ever worst service.
Imei:[protected]
Service order no: soin[protected]
Mobile no 89842042

I gave my motorola mobile for service at lenovo-motorola service centre at patny-hardy complex branch recently. My mobile had speaker problem then. Service centre had replaced mic and also provided 1 month warranty for the same speaker part which was replaced. My mobile worked well for week and then started troubling by very low voice during calls. I approached service centre immediately as i still had warranty left for the same part.

Very intelligently, service centre personnel had just cleaned my speaker part and returned it to me and the problem still persists..

Thanks to lenovo - motorola service centre for breaking my trust on lenovo and motorola mobiles. I will ensure not to buy any mobile from lenovo or motorola.

I have a network problem with my lenovo vibe k5 plus. When i go to service center they tell me for charges for servicing and tell me it's liquid problem in jack. But it's wrong no liquid problem in my phone. The dont want to accept that there is no liquid problem. They tell every second customer same thing. My phone under warranty period and i want to free service.

Its being 4 months i have submitted my phone to service center in akola.
N 1000 times i have visited the center.
Yet no reply from your team.

Its a warning to lenovo.
If not recived my phone in 7 working days i m going to suicide.
You all have mentally harassed me a lot.
This is my suicide letter to you.

@local police station
@superintendent of police, akola

Dear sir/madam,
This is to inform you that i abhijit singha, used a smart phone lenovo vibe k5 note 64 gb. But within a month phone was totally dead. This phone already is in lenovo authorized service center (Syscomp infosol, bd-79, sector 1, salt lake city, kolkata, west bengal 700064) from 18th aug, 2017. Till date they are saying some technical problem the phone is not ready. They have given a manual job sheet. It's not listed online also. I got only imei no: [protected]this is the main problem, that already 10 days has been gone, but when i want to know what is the status they are not giving response. The engineers knowledge is too poor.
So i am writing this letter to you just because if i don't get any response from your side within this week, i will contact to consumer forum. So, please take action against this matter seriously.

Regards
Abhijit singha

I purchase one laptop on[protected] from great eastern appliance pvt ltd kolkata. Product s/n pf0lem3c. Within this period i face 3 times problems & service done by your service engineer. Lastly my laptop is not working properly from[protected]. Which is not acceptable.in this context i like to return back to you for disposal so that ifree from mental tress.

Hi, my mobile is under warranty period but as its microphone was not working i went to service centre in okhla, new delhi. There was a lady who said that charging jack is not working and it has to be replaced so we have to pay 2200 rs. I don't understand if charging is going properly and microphone is not working then why she said like this and although it's in warranty period so for microphone problem nothing should be charged. Please suggest what to do.

Sir maine 27 july 2017 ko lenovo zuk z2 plus ko lucknow se liya tha usi din rat me mobile kam karna band kar diya kafi der tak uske power batom ko dabaye rakha to restart ho gya uske bad maine dukan pe le jakar btaya usne bola ki sarvice center le jao aur deo banwa kar lao mai change kar dunga, mai usi samay sarvice center pe gaya unko bataya un logo ne bola ki aap video bana ke lao to kuch hoga us din fir wahi huwa aur maine video banaya le ja ke dikhaya fir un logo ne bola ki naye phone me ye hota hai ek do bar], mai wapas apne ghar chala aya jo waha se 380 km hai yaha aane ke bad roz din me 2 se 3 baar hone laga maine fir waha gya aur 11 august ko phone jama kiya abi tak waha se phone badla ni gya hai. Jab bhi ja ke pucha jata hai to bolte hai ki phone abi aya ni hai.
Umeed hai sir se madad mile.

Sir have a problem with my k6 power handset from time when i purchaged it. Initial i face problem with the microphone which was resolved after talking with technician. From that time i have continuously facing the hanging problem. Now my handset is hanged from last 3 days. I try my best to resolve the problem but the problem is still not solved. I think that this a very bed product i have purchased in my life. I realy waste my money by buying this product.

I buy a lenovo vibe k5 note 64 gb 2 months ago on 15/05/2017 and faced a very big troublesome problem that my phone speakers all the speaker both front and back side and audio jack and mic stopped working and i reached a service centre but they said that they will need 5000 fees for repairing the hardwares manufacturing defects but the phone was in warranty period they didn't even listen to me that this phone is in warranty they said if i will don't gave the money they will don't repair and i asked for replacement or else i will reach a consumer court for complaint but they didn't listen and they didn't repaired my phone this was a very bad experience of mine from lenovo company it is a fraud company my all 13000 rupees gone to waste beacause i bought this useless manufactured defective phone i am very sad i will never buy a lenovo branded products in my whole life lenovo is a cheap fraud company

I was very fond of lenovo product once my sister-in-law use this mobile k10. So for past 4 months i was dreaming about getting lenovo phone. But now i am feeling why i bought that product.
Imei no: [protected]
Service order: soin[protected] (Chennai anna road)
I have purchased lenovo k6 power (4gb ram) on 05.08.2017 at reliance digital kolathur. Also i purchased reliance jio sim (4g) for testing the phone. I have not got the network signal in my new phone but it worked with some other phone. So, reliance people asked me to wait for one day for sorting out the issue of network by thinking sim problem. Next day also they were having server problem and again asked to wait one more day. Till that time i didn’t suspect the phone. Second day i put bsnl sim that also having network problem. Then only i realized problem with the phone only, not sim. (That much confident i had with the quality of the lenovo products).
Immediately i surrendered to the store reliance digital on 08.08.2017 for tendering replacement of the phone. They told only the software problem and it will be set right by service center itself. So they collected my phone with the adapter, data cable, inserting tool and earphone. Also they told suppose if any problem which could not be settled will arrange for replacement.
I am hearing no sound from reliance people regarding this for two days. When i called their landline numbers nobody responsive. When i directly went to the store, they have given to the authorised service center at anna road[protected] and will be getting after one week.
I shocked the new phone not even used is under repair that too will be getting after one week only. Also they told some dent is there and the network cable cut off. Again i shocked how it happened. When i was giving it was in good condition and the reliance people also checked it at the time of surrendering the phone.
I argued with so many people at reliance and all are not taking the responsibility of the issue. Finally i pacified myself with the serviceable mobile set as a penalty for buying lenovo phone.
Even now, i didn’t get the phone after 20 days of purchasing. Whenever i am calling the service center not picking the phone. Suppose if they attending the phone, are saying indent ordered at warehouse, not getting the spares.
How can i suggest your products to my people after affecting. And in future also how can i get your product. It makes me to give adverse entry only.
You know very much that if loses one customer, a mass of customers will be lost.
I request you to make me a pleasant experience with the lenovo mobile by returning my phone at the earliest without any fault.

I have bought a Lenovo laptop IP310 and it is under 1 year of manufacturer warranty along with the offer to get additional 2 years warranty after registering it online within a week.
Its more than 2 months of registration but i haven't received any link to extend my warranty, neither they are replying to my E-mails that i am sending them frequently.
My details are :
Laptop Model no: IP310
Purchased Date : 23rd June, 2017

These are my Registration details:
Ticket No: ADP-046982
Serial No: PF0QHEGT

Call quality is very poor
No update until now
Phones under this price tag (Rs 8500, 9000) are using marshmallow but i bought this phone for 13, 500 i'm using the older version of android 5.0.1 lollipop this made the zuk z1 users sad
Update u can do it on
1) volte option
2) android version
3) cyanogen
4) flash light timing is not correct in camera
Please do this update as soon as possible this is our kind request by zuk users

I have facing a issue in ideapad 320 laptop purchased recently from amazon. Touchpad was not working after installing windows os 10 pro. Os installed on 21.08.17. And i encountered the problem the very same day till today 24.08.17. And i literally wasted my time hoping for replacement of touched within 2 days. But each and every day couple of guys (Vishal, satya, hari, imran and internal team) from technical support team had wasted my time by reinstalling os and drivers. And they told me to check lenovo support team in chennai to take order request for replacement of touchpad. And they are again doing from beginning and wasting my time again. I am really fed with the service and quality of the product. I am losing my patience and mental peace because of poor service and quality. Henceforth i am not going to trust the brand. It's most third rated service and quality. I wish i had bought this product.

New mobile phone 2 time submit in costumer care and visit 4 times in 1 month
Very bad services in your costumer care office and your lenovo mobile k5 plus
Two time mother board problem in 1 month next time i will not going your costumer care i will go consumer court i was purchase new lenovo mobile dated 5 july 2017

Please i request change my phone and give a me new phone

I had buy lenovo k6 note device within 3 months i found motherboard issue,
I had submitted my phone in service center they took almost 20 days for replacement of motherboard (Over tat timelines), after that i got my phone, within 15 days again i found same motherboard issue in my device, again i visited in customer service center i demand new cell, they said no will provide new motherboard i said ok, then now i am suffering from worst after sales service from service center as of now i am taking follow up with service center guys, they said our tat is 7 days right now, its 9th day after looged my case...

Overall worst after service & poor quality product i buyed...
Please don't buy lenovo product in future...
Worst product,
Totally disappointed...

Hi,

I have applied for lenovo btc offer before one week. My reference number is adp-btc-062045. It is showing still document verification is in process. So i unable to understand how much it will more take to get the payment link. I am much concern that whether i am getting the offer or not. It is very poor service from lenovo and very disappointing. I have mailed before from this reference number. But still no response received from your end. Tried multiple to reach you but again no hope..

So requesting you to please consider my request and help me to have this offer.

I also mailed to [protected]@lenovo.com. A ticket is generated as #4911#. But no other process is taken after that. I have tried to reach by
[protected]. But again no hope.

Thanks,
Mousumi saha
+91 [protected]

Mera phone warranty m hone ke bad bhi service centre wale y bolte h ki warranty m phone repair Ni kr skte because y service warranty m Ni ki jati y SB RS Lene k lye kr the the JB ki phone m koi bhi external damage Ni tha Jo bhi problem thi wo internal thi itni bekar service Mene kisi bhi company ki Ni dekhi or mera phone Bina service k return Kiya.or y bhi kaha ki y apko agr repair krwana h to uska ab charge lagega mujhe to y smjh Ni ata ki warranty m hone k bad bhi y log phone service q Ni krte

Recently i have bought new phone lenovo p2 on 5 th of august from flipcart. Yesterday suddenly my display of the screen got black and didn't responding when i took it to service center they ask me for rs 10000 to repair it. Approximately 100 of people was there in the queue having same kind of problem... Kindly exchange my set and refund my money..
I am really very much disappointed.
Handset no. Wd10099/lenovo, hsn: 85171290
[protected], [protected]