Lenovo Complaints & Reviews

Mere lenovo k6 power purchase kiya that 11/3/2017 ko phone k 1 month k bad hi phone me charging ka issue aane laga aur me charger ko change karke le aaya aur wo data cable change kar k de diya aur phir jo data cable di h wo 6 day to work karti h uske bad phir waisa hi ho jata h aur mobile aur service center wale her bar data cable hi change kar k dete h me har week me data cable change karne jata hu to itna ghatiya mall kyu banate ho jo ki 6 din me khrab ho jata he warranty​ se out hone k bad mujhe data cable purchase karni hogi 250 rs ki usse bhi badalne k liye per week round lagao request h ki ya to phone ko change kar k do ya phir problem ko solve karo

I gave the laptop for service in lenovo registered service center located at fc road, pune. During service they damaged the laptop screen, which first they didn't accepted but later accepted and told me they will replace the laptop screen. Laptop was under warranty.

My concern is/was - if service center has damaged the screen which is physically visible then there is a chance that they have done something else also to the laptop and as laptop is damaged by them then why should i accept the repair? I asked them for machine replacement. They didn't agreed to that.
I dropped countless email to service head of lenovo india, but i didn't get any resolution. All they say is, we can't provide the replacement to you.
Laptop is in service center from last one month. I'm not accepting the repair and they are not providing the replacement.

I have clearly told them laptop is damaged by you, i will not accept the repair, i want replacement but they are threating me by saying collect the laptop from service center, lenovo will not be liable if any further damage is done to your laptop.
Service center - infotech pvt ltd, fc road pune.

Sorry to say and it is my bad luck that i have purchased a lenovo smart phone.
I had ordered a lenovo vibe k5 gold android phone on 2nd day of december 2016 in amazon online and my order no is[protected]. And in due time i had received the phone.
Naturally, this time, the product belongs to the warranty period,
Just three weeks before, i found that the screen was rolling if touched, display was not working properly.
As sequence, on 20/7/2017, at 12.52pm, i visited your service center and submitted my phone, for which, sevice no is: soino[protected].
The service center has given a phone nos also, but the number is just for given, not for receiving, several times i called to the given numbers, it was only ringing.
After 12 days, again i visited to the service center, and they told me to get another 8 days.
What is this? If you can't give the service, you should stop selling tour product! It is nothing but harassment!
I am from durgapur
Address of service center: the mobile unique - ste
Ucp 011ambuja housing dev. Ltd
City centre, durgapur-16
Ph [protected]

Sima bag
Contact_[protected]

I am really upset with lenovo after sales service.

My lenovo p2 phone screen broke and i went to indranagar bangalore authorized service center to get my phone fixed.

They informed me that the spare part is not available at that moment and they have to order it. It would cost 6000 inr. I submitted the phone for repair. They informed me that it would take around 2 - 3 weeks to get it fixed. I agreed to that.

However after 3 weeks after several follow up, service center informed me that the screen replacement part is not available and the phone cannot be fixed. Then again they made me wait for another week and said that to wait. After a week and several follow up they again informed that the spare is not available in hq delhi and the phone cannot be repaired.

Why do you even sell phone whose spare parts is not available

I purchased lenovo k5 note on 4 august 2016 everything was working fine but after 10 months phones microphone is not working. The product is under warranty so i go to lenovo service centre at jabalpur they told me that board will be replaced and it will take 15 days (Wtf) i dont think problem is as big as it take so much time. But i hv no other option so i gave it for repairing. And it is 20th day there is no response from that centre i am living without mobile after paying 12000 rs. This is so disgusting... Kindly help me...
Contact detail of jabalpur centre
[protected]

I have given my lenovo z2 plus mobile in vastrapur, ahmedabad service center on 07-june-2017. Till now i have not got my mobile back. They are not even picking up my phone call. When i went there the service center, there was no response from the personal. My mobile is still under warranty. Please do the needful immediately.

No. Soin[protected]
Jayasimha pateel
[protected]

My product id is @lenovo_in z50-70 yb0624318 and my laptop is in warranty of my product and recently i am facing some charging and hdd also usb ports issue and i am going to service centre and your centre manager start blaming me try to convince me it's a damage we can;'t do anything and their behaviour is very rude and aggressive please help me in this.

My smartphone lenovo vive k4 is in warranty period, there is heating and some other problems, i complent to service center in my city lakhimpur kheri, they spent approx 3 week to resolve it but the main issue is they can't return me my phone in proper working condition. Heating issue is same to same and also battery not charging created
So plz take action toward company.

I am not able to use mouse and keyboard of my laptop which is purchased on 26th jan 2017 and facing issue from last 3 weeks. And now i am not able to use my laptop at all.

Request you to help me in it as i am really facing multiple issues from the day i purchased this laptop.

I am expecting the resolution asap as i need to complete imp tasks

Contact number : [protected]

Regards,
Anurag k

Respected lenovo team,
My is name is rajat rana. I have purchased lenovo mobile phone model no. Lenevo a6600 plus on the date 07june. 2017.
My phone is under warranty but i was facing battery issue in my phone.
Hence i gave my phone to service center
I - pick solutions india pvt ltd (Up)- 5cs
Address - c 10, first floor sector 10 noida.
Contact no. - [protected].
I am continuously fallowing above addressed service center where i gave my phone but i am not satisfied with their response and behavior.
I gave my phone to service center on 18/07/2017. It's been 13 days but i have felt irresponsible way of talking, when i called to above service center today on 02/08/2017.
Kindly help me to maintain my trust on lenovo.

Date - 02/08/2017


Yours faithfully
Rajat rana
Contact no-[protected]

My lenovo s850 smartphone battery and backcover damaged. So i went to lenovo service center, okhla, delhi for replacement. They told to take 7 days for replacement. But its already 28 days gone they are saying parts not available. They gave me a contact number which is unanswered every time. I am completely fade up with this approach of the service center.

My lenovo vibe smartphone with imei no. [protected], touch screen is not working. So i went to lenovo service center, bhubaneswar, odisha for repairing. Since my phone is in warranty, they said it will be covered in warranty and told to take 7 days for repairing. But its already 20 days gone they are saying parts not available come after 5-6 days. They gave me a contact number which is unanswered every time. I am completely fade up with this approach of the service center and repent why i bought lenovo smartphone.

Yesterday i update mobile system from system update. But from yesterday, it is not properly working. When i operate mobile it give me so many time "unfortunately, the process com. Android. Phone has stopped" this statement and it gives me two option below the statement "ok" and "try to solve". I tried both options, i restarted also. And if i click on any option my sim card network is going off. So this is major problem.

And it is heating so much.

My complaint (No. [protected]) regarding major issues in lenovo all in one pc is unresolved since 18/07/2017. Last week a so-called engineer wasted my half day but measurably failed to fix the issues. On the contrary, he sent a fraudulent report to company stating that the pc was working fine. The same engineer was aligned by company on 31/07/2017 to my place but once again failed to correct the faults. The pc runs so slow that its as good as not working, moreover the images are extremely blurred. This company is looting and cheating the customers at will by selling substandard quality pcs and subsequently throwing them into oblivion. Buy junk lenovo pcs at exorbitant prices and get absolutely pathetic after sales support with harassment and humiliation free of cost.

Hello
I've purchased a lenovo zuk z1 mobile just before 10 months ago
Now suddenly i got it off
And then i went to customer care at ahmedabad
And at there assistant people has said that your mobile if accidentally water damaged
I've refused but they have repeatedly said that to me
Then i've said them to repair/fix it.
They have only turn it on
And now they are asking about 450 rs.
And they haven't repaired mine finger print sensor and home physical button and for repairing it they are demanding 6000 rs
How can they demand that?
Same case of mine friend they have resolved in free
And they are demanding from me
And they are saying that i've done some fluid damage. There is nothing fluid damage and if that's possible battery liquid leakage then is it mine fault that lenovo people have created a non removable battery mobile?
They are demanding a money so according to them they should have take mine permission before fixing the mobile design
Last thing they are saying that i've damaged the mobile by battery liquid damage. Then you (Lenovo) people answer me that is it possible to remove a battery from non removable mobile and put it aside at home???
Hope for the help...
Thanks

We r buy your laptop.in this laptop camara was so bad.. Bad mins nothing we see in this camara.. So i want to know in lenovo 80ud014 ih camara bad or in our laptop any technical problem arise.. Even sound system also bad.. I m too much dishappy for it.. Plz solve my that problem either you loss your goodwill.. Because some person also intrested for buying lenovo laptop for my reference.. Bt if that laptop not do good perfomance then you loose our trust... I hope your solve my problem...
Thank you

I purches online product i visit your service center on 21.07.2017 at shop no.2, 1st floor 6, park road hazratganj, lucknow the concern engineer check the product and told me switch on sub bord liquid lock so mobile not on and told me warranty is not coverd i told that my mobile not touch in water nobody listen me and give me seven working days for replacement of sve bord of rs.1550.00 but till today my mobile not available & no any information to me.
S b singh
414/206, sarai mali khan ahiri tola chowk, lucknow-226003
Mob:-[protected]

I bought lenovo k6 note on 8 june 2017. The mobile was not working properly as during a call the other end was not able to hear my voice. I asked for a replacement on 29th june 2017 in ranchi service centre (Sai tower). I was told that i have to submit it for service which i did. After a long period of around a month i was given my mobile on 29th of july 2017 (Saturday). The first call was ok so i returned home only to find out that the problem was the same.. It was really frustating after 1 month i was returned the mobile without proper functioning. So on monday i returned to the service centre after much debate the manager (Randhir kumar verma) asked me to submit my mobile again i conceded and asked to submit my mobile this time i was told to wait as they said the login in jamshedpur (Where my mobile was sent as they said) was not closed, despite waiting for two hours no positive response i have returned home feeling cheated. That my mobile is not repaired even after such patient wait of 1 month (My mobile is just 20 days old). I wonder what to do with this faulty handset. Thanks a ton lenovo in all the wrong way... All my money and time wasted... Now i end up with this faulty handset.

When i connect the charger with my lenovo vibe k5 note it shows the battery is charging but actually it could not charge the phone even 1%. It is from the last 1 day. Please help me to solve this problem.
I will be very thankfull to you. I am using this phone from last seven months. But this is the first time i face such type of problem. Other wise product is good.

I reached out to lenovo's pune serive center in fc road. The shop timing was till 7 pm but they did not accept my case even at 6 pm.

Next day again i went for repair and now they are saying your phone has scratch so it is out of warranty. The mic of phone is not working and they say it is out of warranty as it has scratch. Now tell me how does a scratch is related to mic not working.