Lenovo Complaints & Reviews

I ordered a Rs. 45k laptop from www.shoplenovo.co.in on 7 Jul (About 40 days back). The listing promised delivery of the product in 5-8 days. Its been 40 days since then. Neither the product was shipped nor my money was refunded. In the last 40 days, I would have sent atleast 30 mails and would have called them multiple times inquiring about the shipment or refund. Unfortunately I haven't received any response to my calls and emails. The website does not have details on the registered company address either.

I bought a motorola g4plus phone a year back. All though there were no major issues in the beginning i had noticed that there was a small issue i. E., screen retention/shadow display for which i have it for service to the authorised service centre three months back during the warranty period. Once i got back the phone with a replaced touch panel i was facing issue with headphone jack not working and also ghost touch for which i again have the phone for service. Although they replaced the headphone jack the issue of ghost touch had not been resolved for which i had to give it to service once again since it was still in the warranty period.
Till date the issue has not been resolved although i got back the device within two days saying that the issue has been solved with a software issue.
I am facing multiple issues with the phone like these for the past few months even though none of those issues are from my end. Even after visiting the service centre couple of times there is no solution from their end. I hope to get a permanent solution for the issue.

My moto g4 plus charging jack not working and also not connected to desktop through data cable. When i go to the service centre janak puri district center delhi they only clean the phone from inside and jack working for just 4-5 days and now same problem occurs. I request lenovo motorola to change my phone charging jack as soon as possible it is the worst experience that i have ever had for any phone i never go for your company product in future if your service is like that.
Thank you

Hi,
I have got the k 6 note phone 60 days ago i have observed that one of the speaker is not working. Kindly do the needful asap.
I have ordered the phone at amazon online.
I was very eager to use the device i was a user of k4 note too and i also suggest my social circle to use the products of lenovo but i am a bit disappointed due to this issue. Hoping to get the issue resolved soon.

Thank you,
Raviteja.

My lenovo mobile a2010 model
ime no
[protected]
[protected]..
I n.pandurangam. approach near your care. Your care take my mobile nearly ten days but care decide mother board failure, &certified and return to me my mobile and take money 1500/-. but I went to normal mobile hard ware shop but he solved my network problem with in one hour as a amount five hundred... But your care told to me mother cost around five thousand... I say very pity for your care... At the your care center very negligle work and takes much more money without work.. This is worst care in your mobile company... Little problems takes much more time without work...please take action ..

My phone has been submitted at B2X mobiles, Pitampura on 27 April 2017 for a repair. There was an issue with the IC of the phone. It has been 3+ months and I have not received it back.

The phone has been shifted to Khushi Comm. Tilak Nagar. It has been there for more than a month. The shop staff has been telling me one week since the past one month and its a very unfriendly behavior that they have. Very bad service in both the stores.

Please get me the phone in a week as I am facing a lot of problems without it. Otherwise, I would want a complete refund from Motorola for the phone and the inconvenience caused to me.

IMEI Number: [protected]

My mobile does not switch on. So i went to the lenovo service center in chandmari, kamakhya communication, guwahati. After looking at my lenovo phab plus they said that it had sub board and battery issues and would call me after 10 days and also said that it would cost around 2500/- (Twenty five hundred only). After 10 days they called me and said that the tab has a damaged main board which if i change would cost me what a new tab would cost. I just want to know, why is it that after 10 days they are saying this. How should i believe them? It’s really hard to understand how lenovo is continuing with such kind of customer care at guwahati. Please give me a solution, i have not collected my tab from the service center, right now i can’t afford a new phone and i do want to continue with my tab.

Thanks & regards
Jubair islam
Guwahati, assam

Request an exchange since 6th august where order was received on 3rd august. No follow backs by flipkart even after technician sachin (From flipkart) checked my product on 8th august. Issue is both (Rear and front) cameras resolution is not up to mark as per specifications of product. Infact the charging takes a lot time "then whats use of 10w charger". On your technician visit he recorded battery growth from 69% to only 71% that to in 10 minutes... On complaining and asking on suggestion for product "hiteshkumar" blocked my call and rejected my refund and return request on saying that problem is resolved on technician visit. Please help my product is still under 10 days replacement offer...

I had purchased a lenovo phone (Vibe k5 note). That is under warranty period. And the phone starting to have some issues.

Issue-1) the phone sometimes vibrate and sometimes not (When i put the phone on vibrate mode).

Issue-2) the phone automatically switches off.

Issue-3) the phone is not getting charged.

I went to the service center on 5/aug/2017 and they submitted my phone. And on 8/aug/2017 they made a call to me to receive my phone. When i went there the phone was not even switched on and when i switched on the phone that was only 2 % charged. How shame less this is that they people are delivering the phone not in the running condition. And when i switched on the phone the same problem arised. It's not vibrating. It's not getting charged. It's not even getting switched on. Will somebody tell me what to do in this situation. Going to the service center again and again is not possible for me at all. And what's the surprising point is "the phone is not getting switched on". Unhappy with your service. Lenovo seriously disappointed me.

I have registered for back to school offer which provides additional 2 year warranty. After confirmation form lenovo i have paid the inr 800 to avail this benefit on 14th june and on 19th june 2017 i have received the confirmation mail for payment receipt. But till date i have not received any warranty certificate from lenovo even after multiple follow up. Only they are repeating same wording every time as below or give some date
Quote
"thank you for registering for lenovo back to school offer.

We sincerely apologize for the delay.

We will make ensure that warranty certificate will be shared you on priority."
Unquote on both email and phone.

Sir i had bought lenovo k3 note from flipkart on 19.11.2015. On the first three days o[censored]sage i face network problem, then i contacted flipkart to exchange my device but they rejected my device to exchange, so i take my device to service centre, they repaired the problem using invoice. After that i am facing so much of problems, like touch screen problems etc... Then now i am facing battery issue likely when my device reaches to 40% my device shut down immedietly. Please help me to solve this problem. My imei is[protected]

I am writing this after being totally dissatisfied, annoyed & disenchanted with lenovo mobile service center in chandigarh-sant rameshwari enterprises. I was facing a software problem (Apps permission issue) & gave my lenovo vibe x3 mobile to the service centre on 20th july’17 but they could not resolve it. After numerous visits & a hundred calls i was forced to take back my mobile from them after 20 days on aug 8th’17. As per them they have not been able to understand & diagnose the problem till now after downloading new software 2-3 times.
Now the problem.
I am not able to access my contacts, make calls, see videos or access some of the apps on the mobile as it is not giving permission (Apps permission issue) to access. The particular programme/app is first saying:
“one or more permissions need to be set on manually in settings if you want to use this application”.
Then on pressing the setting button & accessing the app permissions it is showing:
“screen overlay detected”
“to change this permission setting, you first have to turn of the screen overlay from settings apps”
Thereafter it is not giving permission.
Please help.

Hi,

I purchased a lenovo ideapad 310 for our organization from shoplenovo.co.in on july 5th and i have been following up with emails stating that the laptop has not been shipped and even escalated the matter to sudipto ghosh (Executive director - services, lenovo india) and other support or shop lenovo emails id's, all i get from the director also copy paste electronic emails informing the team to look after the issue but nothing has been done. Last week i received an email stating that the refund is being processed but still the refund has not been credited and i dont know whom and where should i complain against lenovo.

My order id:[protected]

It been a very unfortunate incident that after payment also no laptop deliver. Your compant dealer is not responding. It your brand image is damaging.

Payment has been in shown room at nehru palve show room by confirming laptop available. After payment it has been confirm not laptop in stock.
Showroom detail: ssdn techsolutions
Madhubhan building 55 nehru place new delhi

I had given my Laptop for repair for Laptop not switching on. I was told that the power IC and one more IC had gone faulty. When I went to collect the laptop after repairs I was told that I cannot be given the bill as the spares purchased for the laptop has not been entered in the book and thus bill cannot be given. When I insisted for the same I was told to wait for 30 minutes. After sometime I was given a bill for Rs 3200-/- showing the details as Service charges. I am entitled to a bill showing what parts have been replaced and what type of repairs have been carried out.

Non showing of exact nature of repair with spare parts consumed shows either that the parts have not been replaced or your srevice people is trying to hoodwink the government by avoiding payment of tax etc.

If the complaint is not sorted out I will be lodging complaint with IT and ED department against the service centre/ your dealer.

I am enclosing the copy of the bill for your ready reference.

Radhakrishnan KV
[protected]
[protected]@yahoo.co.in

Dear sir,
On 7 th aug 2017, i had submitted my lenovo phone to your service centre defence colony. They said that tomorrow we will inform you total charges, but today after long time someone pick up my call at 2.52 pm nd told me that after half an hour they called back to me with detail of charges. But till 4.20 no one call back to me. Even your number on website is also not reachable. Pls update your current no so that anyone can contact you easily...
Sr no: soin[protected]

My mobile lenovo vibe k5 note had complaint of delayed charging. It was taking long time to charge and not detected in any laptops when connected.
I contacted near by authorised mobile service centre at thrissur, kerala.
They said, their is problem with sub - board and need to change it. I said ok, and changed. They charged rs. 1400 for it. After 10days of repair again the same complaint has come, that is of charging issue. I'm cheated by service & charged simply for improperly done service.
I'm fed up with company mobile, service centre service. Full of cheating.
I want to get it repaired immediately and i won't pay single rupee back otherwise i'l go to consumer court

I purchased a lenovo laptop almost a year ago, which is still in warranty.

I've been experiencing a display issue with my laptop. So i raised a query to lenovo customer care. It took almost 45 days for an engineer's visit. Engineer found a slight damage on my laptop which is nowhere related to the display issue and refused to offer any service on the laptop. I've been reaching out to lenovo with no success. I even have contacted their escalation team @ [protected]@lenovo.com multiple times and did not receive any response from them.

Sr: [protected]

Kindly assist me on this matter to get the issue resolved.

Dear team lenevo,
This is to inform you that i had purchased lenevo vibe k5 note on 28th jan'17 and till 2nd aug my mobile was working properly.
Now suddenly on 2nd aug'17 evening my mobile got switched off and it was not getting on. The next day i visited lenevo service center at noida sector 10 and after checking they informed me that the mother board of the mobile needs to be changed as it is not working. They took my mobile and gave me a receiving.
On dtd 5th aug'17 i received a call from the service center saying my mobile is ready for pickup as they have resolved the problem.
Now, immediately i went to lenevo service center at sector 10, noida to receive the mobile.
Now comes the actual shock. After getting the mobile i saw that there is some color mark in the display of the mobile. I pointed that problem immediately but the service center guys told me as when i deposited the mobile in switched off mode this problem may be from earlier also.
When i told them there was not any issue with the display of the mobile earlier and as it is within guarantee period it should be replaced by them.
They pointed out slight mark (I could not see that mark in the mobile) on the mobile and said it is physically damaged and it is not covered under gauranee and i have to pay rs. 6000/- for changing the display.
I also found that the speaker of the mobile is also not working properly. It's sound getting distorted on call as well as in the ringing volume.
In my opinio the service center people have changed the display and speaker as the mobile was submitted to them in switched off mode.

Extremely shocked and disappointed by this treatment from lenevo.

I am sushil tiwari i purchased lenovo k6 note on 27th july 2017 i have seen that some problem in this product i also compare to lenovo customer care and the shop shop of mobile what company and the shop owner top 10 mobile kalyan maharashtra is never support me that's why i need the lenovo company is return back my amount of rupees 15000 immediately because the product is useless that's why i complain here

E mail address : [protected]@gmail.com