Lenovo Complaints & Reviews

I paid approx rs.40, 000 towards online purchase of a lenovo pc from www.shoplenovo.co.in. the listing said that the product will be delivered in 5-8 days. Its been 15 days since the full amount is paid and unfortunately lenovo has not shipped the product.in the last 1 week, i had sent around 10-12 reminders and inquiries on shipping and delivery but never heard back from lenovo.

21st july 2017 morning i found my mobile charging port was not working i went to lennovo service center since my mobile was in warranty period. But service center authority is claiming that this happened due to water logged found on charging jack. But no such thing is true i know this happened due to problem in my handset but they are saying that i have voided the warranty norms. Pls help me
Client no - [protected]

I have purchased the new lenovo laptop (Serial number is pf0mlfpw) recently on 16 july 2017 and some technical problems in this and i told your authorized dealer but they are not listening my issues. M/s kalpana digital world, laxmi nagar, delhi-110092, ph no.[protected], 377 but they give not to me proper solution of my issues and now i have suffering problems so please give to me proper solution in this regard.

I purchased the thinkpad x270 on may 16th. Since the day one i can hear the loud noise from the fan and experiencing the extreme heat. I have created a support ticket on june 5th.
Haven't heard from them since then except an email communication saying service ticket is created. They have not provided any eta.

On july 11th service engineer visited my place and tried to fix it. He has replaced the fan and did troubleshooting the steps. This has increased the problem further more now i can hear louder and ugly noise. And laptop become slower.
Service engineer told me that need to replace the mother board to fix the issue. He hasn't provided an eta on how long is it going to take.
Then i called up support aksing for eta, they said with in 2 days. And after 2 days i have called up them again and they said its on hold for unknown reason.
Since then i haven't heard from them.
I am unable to use my laptop due to noise, heat and slowness. This is causing me losses as i have invested over one lakh for it to get my work done, but i am unable to use it.

I have requested for replacement/refund, but they said they will fix the issue, and no eta on this.

Since this is a brand new laptop and supposed to work fine, but i am having lot of difficulty to use it, i would like to get complete refund for this and i no longer wanted to purchase anything from lenovo due to their bad support.

Laptop model: thinkpad x270
Serial number: pc0knmue
Service order: [protected]
Support ticket: [protected]

Dear sir/mam

I am nitish verma my mobile no is [protected] i am coustmor of lenovo company i have a two mobile phone of your company.

I was went service station on 13/07/2017 with many problem of my ph and service center told to me your ph is water damage an saw that in my ph on motherboard some mouth gum in my ph it is like so fresh just like abhi dala ho unke muh se.

And service station refer to me that ki kisi aur service station me dikha lo.
19/07/2017 at janak puri
Service center told to me ander se natwork component toota hua h.

What is this i shocked and mujhe samjh me a gaya ki mera ph khatm ho gaya sir help me

I not understand what i do so pls help me and solv my problem as soon as possible.

Thanking you
Regard mr nitish verma

I bought lenovo p2 5 month back. Accidently the screen of my phone damaged not there is no replacement in the service centers also. Everybody is saying that they don't have the display folder. And 1 service center is saying that the cost of it is 9500rupees. Its not fair, i puchased that on 1st sale at cost of 13500 arround and now the screen is of 9500. Is it make any sense?

Dear sir,

I purchased laptop in us, under international warranty and brought to india after 4 months it was making problem of shut down when i shown to lenovo service center they told it's motherboard has gone and started part is not available india so you have to take this to home country for repair.
It is under international warranty it is responsible of the company to solve issue but telling we can't help.
How the consumer will go to us for repair one laptop to us. Even it is under warranty.

My mobile is facing some hardware issue of not charging, mic phone and speakers problem.. When i went to service centre. Their representatives say it product didn't get repaired under warranty.. Due to some sratch on backside. Actually i am not using back cover that's why the colour of my mobile is flying... It's golden colour is going to white some where... No any physical damage to the mobile..

I am writing today to complain of the poor service i received from your company. I had brought lenovo vibe k5 (Gray 16gb) 11 months before. Previous month we had complaint with back camera (Camera is not working) i gave the phone to the companies service center in ajmer – rajasthan.

It has been 27 days since i gave my phone to the service center no response\update have been given by your service center till now. I trust this is not the way your company wishes to conduct business with valued customers.

Thanks & regards;
Saroj kumar roy
Mob-[protected], [protected]

Hi,
I bought lenovo k5 note on jan-2017 in india and after 3 month i faced problem in mobile for signal, its stopped to detect signal. I went to the lenovo service centre in pune and they changed the motherboard but after 2 month i faced problem in speaker, it was not working properly and at that time i was in haryana. I went to the service centre and they said we will not repair this phone because imei number is different in bill and what mobile showing svreen. I told him when last repaired they changed motherboard so offcours imei will not be same but after that they saying they had not enter proper entry in the system. So in that case what my mistake, what the entry they entered in the system while repairing it doesn't matter for me because they don't show to us. I am not at that level to go back pune from haryana for to repair mobile in same service centre. What the meaning of lenevo service centre all over india if they not considering like that.

Thanks
Sushil kumar
+91-[protected]
Haryana

I had submitted my smart-phone to lenovo authorized service centre in guwahati netsol associate on 3rd july. The technician provided a quick feedback on my product and told me that they will have to inspect the phone and will be calling me next day to inform about the repairing charges. I will have to pay the inspection charges of rs.200/- in case i would not get it repaired after inspection. I agreed and they provided me the attached receipt. On not getting any feedback from them, i visited the centre after 2 days but they said it will take longer time and they will be informing me.
On 7th july, someone from the centre called up and said that the charges for repairing will be rs.11, 000/-. I was shocked as the cost of my phone is rs. 7, 000/- only. I told him to check again but he said that it will be rs.11, 000/- only. I told him to provide me a proforma on the next day when i visit the centre. He agreed. Next day when i visited the centre, they told me that giving proforma or estimate is not allowed which again was a shock for me and they said they are charging as per company pricelist. They refused to show me the pricelist even. I fail to understand if these are the standard charges as per pricelist, there should be no issue in sharing the pricelist. Finally, they agreed to write it on the receipt (Attached) and told me i can take a snap only and cannot carry it with me.
Finally, i paid them rs.200/- and took my phone back but again they were not agreeing to provide a receipt to me. They cited the reason that due to gst the receipt cannot be given. They wrote rs.200/- on a loose sheet and told me they could give me that only.
This was too much and i refused to accept it to which they said i can get proper receipt after one month only without giving any proper reasoning. They said if you want a receipt, then give back the phone and take it after 1 month.
My phone has been detained by them and i am unable to use it.

I have requested lenovo over mail to revert with the repairing charges and provide me an explanation as to how for a phone worth 7, 000/- repairing charges can be 11, 000/-. But they are deviating from the issue and have written back to me as follows:

Dear ankit,
Greetings from lenovo.
We regret to inform you that, we further discussed with our management team based on update from them we would not be able to process for discount on repair cost, request you to confirm us on the same to avail the service on chargeable basis.
Looking forward for your response
Thanks & regards,
Padmashree sp
Advance resolution team - india

Operation timings: 9:00 am to 6:00 pm (Business days)

Dear team of lenovo,

I had very very pathetic service from your center.

After purchasing lenovo k6 power i faced several issues in phone & frequent hanging problem. The charging point damaged and phone is not getting charged. When i reach out to service center, they first told me that this is physical damaged and not covered in warranty. I said ok and waited for 2 hrs to estimate the cost they estimated 1200 rs for that. I agreed for that cost and ask them to repair. (The part cost is in the current market is not more than 250 rs, still i agree to pay rs 1200)
After 10 days i got call from service center the stating that your phone is liquid damage and need to replace mother board and cost of that is 6700 rs. When i hear that i am in shock, how my phone is liquid damaged, then i visited to service center and checked with person he told me that the phone is physical damaged and need to change motherboard. I ask then there is no connect between charging point and motherboard, still he refuses to explain and told me that they are not authorised to replace part at ic level.
Is this what we call a service? While inserting charger pin it was damaged is this out of warranty? And why we should we change motherboard if the charging point is damaged??
The lenovo service center is very pathetic, when i was in service center i observe that they have not taken any phone with warranty, they are just giving some useless reason to every customer and not giving any warranty for any part.

Hope so you will take any action on it.

I recently purchased above phone on 23/05/2017. After 10 days i noticed a problem that voice cannot hear by the receiver when i talk. I call to lenova customer care as per their suggestion i visited their service centre.

Service centre person told to replace the "mic" of set (On 06/06/17), after replacement of mic again same problem happened.
This time also they suggeted to replace the mic (On 12/07/17).
So far 2 mic replaced.

I asked customer care person to replace the set since 1st problem. They told we only replace the mic only not handset till warranty period.

I asked, if same part of mobile becomes problem repediately, it is a manufacturing fault, why you cannot replace the mobile and can you give assurance for 2nd mic durabilty.
But they are not giving correct explanation till today.

I am using Lenovo Vibe P1 Mobile for last about 2 1/2 years, product is not good have heating problem - no proper solution from service center for that and it is not recommendable product. it is very danger for health and might be blast when overheating. Company is least bother after sale service and there is no proper response from service center. In my view it is worst products and wastage of money no reason to buy any Lenovo product which may cause danger for heath and environment.

I had purchased lenovo k6 note 3gb from a local store in jamnagar, gujarat on 23rd of february 2017.
I had a problem of shaking of screen inside (A touchpad problem). So i had gone to service centre in jamnagar and gave my lenovo k6 note for repairing on 1st of july 2017, and they said that it will be repaired by 8 to 10 days.
I had called (On phone) the service centre on the 9th day to ask about my lenovo k6 phone, the reply was no (We have orderd the parts which are needed for the phone and will take still 4 days more). Then after 4 days i again called to inquire about my phone, still they said that the parts hasn't came, it would still take 3 days extra. And now today i today morning i called them the number was switched off and now at evening i called them again they still said the parts haven't came yet still it would take 3 days more and again they have switched off their number.
Now what to do? Today is 17th day i am without my smartphone.
Really i am fed up with this all.

I was happy with the lenovo smartphones as i had never faced issue with my devices which i had earlier used i. E. Lenovo k3 note & lenovo k4 note. But now i can say that i was totally mistaken.
After purchasing lenovo k6 note i faced several issues in phone & frequent hanging problem but still i had faith on lenovo care that they will listen whenever i reach out to them.

Just after 2 months of purchasing, touch screen of phone started giving uneven responses & unwanted things started happening over phone.

And when i reach out to service center, they first told me that there might be a software issue. I'd handover my phone to them for almost an hour and afterwards they denied to cover it under warranty and asking for cash rs. 6800/-. Is this what we call a service? They were showing some sort of ectremely minor dent on a plastic corner in my phone and said warranty will not cover as this is a physical damage.

I used to buy lenovo phones for myself and my family too & also used to suggest lenovo phones to my friends or colleagues as an example i can share that recently i had gifted a lenovo k6 power smartphone to my sister just 2 days before.

But after this incident i will not suggest anyone lenovo products to buy for anything.

I bought a lenovo k6 note on 03/03/17 and few days ago it showed some problem with it's screen touch. After a day the problem with touch increased so i took the phone to lenovo service centre in okhla phase-2. They people told me that my phone is physically damaged and therefore it is out of warranty. I argued with them because that was just a minor crack in phone bezel's plastic but they didn't accepted the fact and referred it as heavy damage.

Lenovo — mobile phone repair amit khara pandua hooghly
I have given my phone to your authorized service center srirampur for repairing. They said to come after 5day from the date of giving my mobile for repairing. After 1 month i went, they said the spare parts didn't arrive. And they also said that they cannot give a estimated time for repairing.. Please check it and give my phone repaired as soon as possible. I also have work with my phone.

I want my phone quick with repaired. I hope you understand my point. What is your company doing? After 1month also you are not doing the work? Whats wrong with you?...

I am having problem with my lenovo z51-70 model laptop battery and it is not available any where in india, we are searching for last three months but it was not ivailable. So suggest in this regards. I have been trying for the battery since 3 months. Not getting response from any store in the entire country. Now
I am fed up of buying lenova product and suggesting everybody not to go for lenova products.
Can i help me?

I, Mohd. Athar Ansari was Purchased a lenovo Mobile last December 2016.the Problem lenovo Mobile.in 6th July-2017, and next day I went to Lenovo Service Centre W-88 Shakar Pur Opp. Baba Balak Mandir Delhi-110092.Centre submited My phone for checking and Repair. and give me one week Time, I Went to take My Mobile to the Centre. and give me my mobile un repaired, I asked the Counter, my phone is Ok, the Lady replied, Yes, but i Swiched for charging. the Mobile not taking Charge.my problem is unsoled what i do, tell me.