| Address: Mira Road East, Mumbai. |
I made a payment of Rs 3, 024 rs for my order, the same got debited from my account at the same time. All this happened on 27th Sept, 2022. The problem started when their server had issues and they did not receive the amount. I was told that the refund will be initiated within 48 hours and I vl b receiving a link or a message, nothing happened as such till date, today being 2nd Oct, I again followed up, and to my surprise the person at the outlet which was till now giving me assurance of my refund initiation told me that the Backend TEAM Is not co co operating. I hav not received any bill, any receipt, any message, any link or any damn confirmation from their end. I have waited enough now and I urge that my order reaches me with a complete 50% compensation due to the trouble this brand has given me.
Nov 6, 2022
Complaint marked as Resolved Verified Support
Oct 05, 2022
Lenskart Customer Care's response Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your contact details so that we can assist you in a better manner. Thank you.
