Lenskart Complaints & Reviews

Dear sir

1. Iam susheel dhyani. I had ordered a frame with eyeglasses from lenskart on 08 Oct 22. I paid for the same but did not receive the glasses as per the date mentioned in the app that is 17 Oct 22. Additionally, your firm has not even bothered to give me a call and tell me the issue. On calling customer service i was told that the the frame is not available in stock.

2. I would like to mention that this...

Sir,

We purchased almost 20000/- worth of Power and Sunglass for myself and for my son on 08/10/22 from your agent at shivamogga Karnataka Branch. While booking we clearly gave all the data of Name and address for issuing an invoice. But unfortunately, they issued an invoice with the billing address and delivery address as their shop address instead of the billing address of the customer.

We have been communicating...

Hello, i have been receiving spam calls from Lenskart on repeat and even I ask them to remove my number from promotional calls that doesn’t seem to resolve anything.After blocking around 10 different numbers I still regularly get calls from them from new numbers like [protected] and so on....

It's been 2 months I buyed a spect from you it's John jacobs ultimateflex the frame with the lens costs me ₹9000. I used the product and handle it with care and also keep it in the case then too the black colour of the spect has shredded the spects are getting loose to my face. Even caring too much scratches are getting on the lens. I want these issues to be fixed....

Hye, there I'm suma Pantula I'm a student so I have very high screen timing so I have ordered blu light glasses from the lenskart app on 27th Sept. My order ID:- [protected] . So within 2 day I got my glasses but I didn't like the fit . So I decided to return it . I had an option of returning it in the store on 30th sept in which I suppose to get immediate refund but the agent told me the money will be refunded in your account within 4 to...

Hello

Myself Neeraj Batra, visited Lenskart Outlet in Laxmi Nagar, Delhi (F-4 & 5, Vikas Marg, Vijay Block, Block E, Laxmi Nagar, New Delhi, Delhi 110092) on 25th SEP 2022 and ordered Specs for myself and mother worth 15K.

After finishing the ordering formalities, I was told to pay full amount (15K) which I did and i was asked that I would get the product delivered at my residence by 6th OCT 2022.
br...

Dear Sir/Mam,
A few days before on 4th/10/22, I have ordered new lens for my existing frame (also own make Vincent chase) with latest vision specs to lenskart and fully paid (Rs.1960), on 8/10/22 received a message saying my order is ready and asked me to collect the glasses from Ambattur store (Chennai, TN). At the time of taking delivery, I found that the lens is chipped off on right eye lens, and the store personal said they will...

I went to Lenskart Sector -7, Rohini showroom on 07.10.2022 to get fitting of my specs done. The staff there told me that it cannot be done & will be covered in insurance. They raised my claim. I received a message from the insurance company that my claim has been rejected for: "Reason: REQUEST FROM VSM ".
I tried calling their helpline number but my call was unanswered for over 15 minutes & then suddenly it got disconnected.
I...

My specs are slanting. Its not straight...

My request for insurance has been rejected and the reason is 'Request From VSM'.
I had a very bad experience with lenskart, I need a solution for this problem.

I think purchasing 4000rs specs from this company is worthless. They take extra money from you in the name of insurance and when you go for claim they give you lame excuses and don't give you any claim....

I made a payment of Rs 3, 024 rs for my order, the same got debited from my account at the same time. All this happened on 27th Sept, 2022. The problem started when their server had issues and they did not receive the amount. I was told that the refund will be initiated within 48 hours and I vl b receiving a link or a message, nothing happened as such till date, today being 2nd Oct, I again followed up, and to my surprise the person at the...

We visited lenskart store in Manjalpur Vadodara on 29th September but since there was some software glitch related to offers and to our surprise they asked us to leave and said will fix the problem and call back within 24 hours but it has since been more than 48 hours without any return call.

I guess this is what is called arrogance and monopolistic attitude....

My order id is [protected] as on 7.9.22
Soon after I cancelled it and I was promised refund within 14 days.
They failed in doing so.
The customer care has a bunch o[censored]seless brainless people who literally have no idea how to deal with this.
They are asking me to wait for 24-48 hours each time I am trying to contact them with this issue....

Dear Sir:
With refernce to my order no [protected] dated 26 sep 2022, i uploaded the prescription at the time of order.

The delivery committed was 30 september 2022.

I received a information regarding delay in delivery with message of "delay in power confirmation"

This is a matter o[censored]tter surprise to me and it is not acceptable.

KIndly arrange sheduled delivery on 30 sep...

Hello Team,

Greetings of the day

It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised...

I purchased a pair of contact lens from lenskart physical store in Patna, I received the product and the store did not provide an invoice stating that it can be downloaded from the app, The app doesn't have an option to download invoice Pls provide a resolution ASAP
Order ID: [protected]

Today is the last day of submitting the reimbursement for me

How can a company not provide invoice, looks like a big...

My product is picked up on 17 sep. And still didn't receive any store credit or not able to place an exchange order. Since 18 of sep there customer service always saying wait for 24-48 hrs. Every time they keep saying this again and again. Order I'd is [protected]...

I ordered 'Lenskart Blu | Zero Power Blue Cut Computer Glasses | Anti Glare, Lightweight & Blocks Harmful Rays | UV Protection Specs | Men & Women | Medium | LB E13526' from Amazon.

It was delivered yesterday and today it was accidentally broken by me.

Just want to know if I can get the frames fixed/replaced at Lenskart store.

Amazon Order Number[protected]

Thanks & Regards...

I paid 34 rupees for gold membership after applying coupon but yet the membership is not activated and couldn't get the most out of it...

Hello i had ordered glasses from a lenskart by going to their store which was done on 13sep 2022 those people gave me the date of 17sep 2022 and the product didn't deliver then gave next day 18 but that day also didn't come by doing this these people 5 The day is over and the daily dates are changing and on calling these people say thatYou will get it by 8 pm but completely disturbed, I am a medical student and I have to give FMGE exam in...