Lenskart Complaints & Reviews

Order Placed at Lenskart.com: Vincent Chase Eyeglasses & 2 other. #[protected] for Rs. 13974.00. Your order will be delivered at Store. Estimated delivery by 01 Jun 2023.

Respected sir / madam
i have orderd a product from lenskart and then applied for return.
pick up has been done on 29/05/23 but not received refund till now,
today one customer support member called me and told that they will not refund my money in original payment source that i have used for payment i.e UPI . instead o[censored]pi they are forcing me to refund my money as store credit.
please help me to get my money back in original payment source.

One of them is a defective frame . It is a type of frame with detachable sunglass. I ordered a power lens with that frame . The spects I recieved today ( 30.05.2023) has a gap between the frames . Image and vedio is attached herewith .

I have ordered one spects from lenscart since i dont like its finishing i return the product ...then they have send me cashfree link to give my refund back but that cashfree link has not work every time when i enter either upi id or account information it says some thing went wrong contact to lenscart then i reenter the details and after putting number of time the otp the link is expired then i requested the customer care for the same thing they told me we will provide u the cashfree link by this day and every time when i request they tell me some different days for cashfree link ...i did not get my refund back till now it has been 10 days already passed my experieced in lenscart is very bad...please dont order anything from lenscart they dont give u ur money back quickly like amazon flipcart quickly give unneccassary we have to become a begger for our own money

Dear sir / madam, i have ordered from lenskart and then applied for exchange then cancelled exchange
after that applied for refund but they refused for refund in original payment source its not fair instead they are giving refund in store credit . its not fair, kindly refund my money in original payment method.
order id: [protected]

I have ordered one glasses in which lens power' was selected wrong by an executive of lenskart and they are stating that cannot exchange and giving reasons and they said wait 15 days it will be fixed with eyes and it will be comfortable, but later on we get to know that the power was wrong which was selected, and now they are saying that they will not give an exchange option, now they deinied to give an store credit, lk cash + cash which was paid so, its an executive mistake so they should returns store credit lk cash aditional money which was paid with penalty

I ordered for powered lens & they sent me wrong power even when i uploaded the correct prescription. I was travelling so their representative asked me to get back and he had raised a return request too. And since yesterday i have called 4-5 times to their support number their representative tells me they'll connect my call to customer support & it gets disconnected. So I requested a call back and their representative said i'll get a call back in next 10 mins which i haven't received till today. I called 6-7 times again and everytime i have to explain that the call is getting disconnected and yet no one is helping. The customer support and chat support is useless. I have tried multiple numbers but nothing works. Waste of time. Each representative gives false & misleading information and false assurance. Its horrible experience and still my issue isn't resolved or even heard.

I bought eyeglasses on may 2nd from lenskart and went to the store on may 6ht statung the fit of one glasses is not good and i want an exchange or refund they said it cannot be done as I have high power then I made a refund request from the app today as Iam getting pimples on my cheeks as the frame falls onto it . But they rejected my refund

Hi, i am ramya. I placed an order for bausch & lomb, soft lens, torque. Order no -[protected]. I have clearly stated your sales executive mr. Manoranjan kumar to deliver to bangalore address by may 15 th. Not before that. He stated he will do the same. But the order got dispatched earlier. When i noted it. I again called him and stated about the issue. He said he requested the delivery team to hold back. I reached bangalore and contacted your team for delivery. The four of your support executive contacted me pooja arya, suman kumari, paramjeet shokeen, prem. I asked them to locate the nearby store and deliver the product in two day. But your support executive never did the same i requested them to get the sales person manoranjan kumar to get back. None of this has been done. Actually while placing order the payment status was showing 0. That's the reason the executive converted the order on cod basis. Clear instructions was given from my end. I have already attached details about it in email [protected]@lenskart.com.

I want my order to be delivered within two days. I want your executives to call me with payment link. I don't want anyone keep asking me what's the issue. Very poor support team. Pooja arya she contacted me twice.

I was trying to claim insurance but it is showing rejected. The reason is requested from vsm

The frame that i bought in Jan 2023, cracked for no reason. There's no physical damage that has been done to the frame. When i visited the store and asked them to exchange it. As it comes under warranty they instead of looking for an exchange straight away asked us to buy new pair of glasses. I am a gold member and the sales person didn't even bothered to login my ID and look for the prescription.

Here is my experience of 11.05.2023 at your Chandivali Store (Shop No. 3, Lower Ground Floor, Wing C, Lake Primrose Commercial Chandivali Mumbai, 400076) : I use -5 power glass, which got broken due to sudden drop this evening so i immediately reached the nearby lenskart store (1 KM) at 8.35 pm but on reaching there I saw that your store has posted a boy at the gate to tell that after 8:30 PM no new customers are allowed to enter because the store employees have to go home at 9. Now it doesn't matter to them what someone who uses glasses of above power will do without his glasses (at least a day would have been saved), while on the site you say that above stores are open till 9 pm. Kindly at least mention correct store timings on your site, app and google. What kind of experience do they want to provide to their customers.

I have purchase 2 Glassed from the Lenskart, bopal ahmedabad and also make the payment of the insurance approve 8 to 10 month back.

Few days ago some problem in 1 glasses so went to lenskart bopal ahmedabad and they resolved within week.

Again 2 days back same problem comes and i went again to the shop now they told me now this will not resolved and should be go in claim side so they requested for the claim.

Today i received the message that the claim has been rejected mentioning the reason request from vsm.

Very bad experience.

Please support me in the matter.

Sanjay SHarma
M - [protected]

I have ordered a product from Lenskart on 26th of April. It was about to deliver on 29th of April . Now it’s 8th May and it’s not delivered yet. And also I have tried to connect with customer support huge time they can’t even response with any positive answer. Is it supposed to happened like this ? I never expected after paying a huge amount for the product. My order Id is [protected].
Please help me to have my product or any further positive action.

Hi,

I having Gold membership, placed an order to buy eyeglasses from your Kalyan Metro Mall Outlet on 29th April, 2023 however the product has not been delivered yet.

While buying it, I clearly mentioned that it has to be home delivered and provided your staff with my address details along with an alternate contact.

Never expected a bad experience like this from a brand like "Lenskart" while dealing with it for the first time.

Please help me with your escalation matrix.

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Hi,

I placed an order to buy eyeglasses from your Kalyan Metro Mall Outlet on 29th April, 2023 however the product has not been delivered yet.

While buying it, I clearly mentioned that it has to be home delivered and provided your staff with my address details along with an alternate contact.

Never expected a bad experience like this from a brand like "Lenskart" while dealing with it for the first time.

Please help me with your escalation matrix.

Hello sir/ma'am,

A few months before i bought lenskart air matte dark blue rectangle specs from lenskart from malviya Patangar Bazar Store, Gwalior(MP). After fews days only colour of the frame started coming out and infact lens was also getting dusty frequently. When we asked salesman to replace it, he told there is only that one model in that category and the piece given to us might be defected. Since there was no other model to choose he replaces our frame with the same design another frame present in the shop . He asked us to wait for any other designs to come

The new changed frame is also defected and colour is coming out of it as well . Can you please look into this issue

All i now want is to get my frame replaced with the new designs which has same features like the one i purchased...
If both not possible then money refund

Hi, I have visited your store today to buy a progressing glass, during the process of discussion. one of your representative Mr Amreek Singh said to me to clean my existing glass th machine & its totally free. I gave my Original Ellensolly glass frame to clean. During the process of cleaning he brake my original ellensolly glass frame cost Rs 6500/-
I ask to complaint the manager he said he is not in office & gave me his number but Mr Pradeeo singh Branch Manager not picked my phone
Pls take the suitable actions against Amreek singh & pass the claim amount of Rs 6500/- to me on urgent basis
Thanks
Naresh Goyal
1-D-10, Sukharia Nagar, Sri Ganganagar ( Raj) 335001
M-[protected]

We have purchased lenskart air matte dark blue rectangle narrow frame . But the colour was coming out of it . We went to shop and asked them to replace it but they told that is the single model available in lenskart. They change the frame with the same model but new frame is also defective. Can you help us with that product issue.

I ordered a product from Lenskart online, and there was a fitting issue. So, I choose the option of returning via the offline store of lenskart. Lenskart store assured me that I would get a refund and the form regarding the refund will be sent to me.

But it has been a month and I haven't received a form. On visiting the store, the person denies that they have received the product and asked me to connect with Lenskart support. Lenskart support team is saying that they haven't received the product from the store. But they have already taken the product and Lenskart app is showing the product received.

Order ID: [protected]