Lenskart Complaints & Reviews

ID [protected]

I had placed an order with Lenskart on October 15th 2022 with full payment I have still not got the product nor the refund

The customer service is pathetic, I have followed up so many times but no response, no proper reply.

I ordered 2 products from their website, but only one has been dispatched so far. The product not dispatched wasn't even available for 3D trials.
Order ID: [protected]

Today i visited to model town lenskart store the one male person is pass wrong information to me when i told him that i have a membership on my another number which i shared with them but they do fraud to me activate membership on my number of rs 1200 for 2 years which i didnt require i have membership on my another no of rs 100 and also told him to take membership from that no only but he is doing wrong with me my daughter is with me who is already h customer of lenskart her no is [protected] some how she left the store and i didnt have such information about this she told him that we have already a membership on another no but the guys who is in store to deal me he is doing fraud to me because of this i have no information about this i need solution right now

I purchased a sunglass (Order id: [protected]).

The quality of the sunglass (Grey) was not up to the marks.

Got it replaced by Visiting Lenskart store (Laxmi Nagar). Store Manager (Prince Jain) helped me in replacing the item.

The quality of received sunglass was even worse this time.

I visited the store once again on 29 Oct 2022. Mr. Prince Jain sent the item to Quality Check and informed me that the item will be delivered to my home address on 30 Oct 2022.

I got no response from Lenskart. This cannot be even tracked, because there is no recording of this incident on my order id on the app.

So I visited the store today i.e. on 2 Nov 2022. The store manager was on leave. I requested a store person to give me my product. The store person told me that my product is on its way from the CP Store and it will be at the store in 15 mins. So I told her that I will wait.

After a few minutes, I received a call from +91 [protected]. This was Mr. Prince's call. He bombarded me with his authoritative tone and told me that "I called you two days back and because you didn't receive the call that's why I didn't send the item to your address. And your item is not available today, You can take your item tomorrow from the store."

I tried to make him understand that "he committed to me earlier (on 29 Oct) that my product will be delivered on 30 Oct.

But he kept raising his voice on the call and misbehaved with foul language as well.

I want to register this incident here and want a proper enquiry to be held to understand how consumer friendly Mr. Prince Jain is and is he even competent enough to manage a large store like Laxmi Nagar where all your competitors like Framekart and Titan eye plus are present within a few steps away.

Regards

Sandeep Kumar
Indian Institute of Management
Ranchi, India
Mob: [protected]

Hello,
I have placed an oder on 15th October.My order ID is [protected]. I have received the order on 19 th of October 2022. Due to the wrong power number I requested a refund. pickup which was done on 22 oct. I have contacted with the customer care and they have registered my complain with complaint number 18499478 and asked me to wait for 24-48 hours. Even after 7 days of waiting period. I did not get a complete refund. I want the entire amount that's it. I didn't ask for a membership. So just refund what I have paid.
I'm upset with the ethics and customer service of lenskart therefore I'm bound to go to Consumer court.
Consider this as a formal request before proceeding ahead.
Kindly refund my entire amount within next 48 hours else I'll have to look at the consumer forum for support. Confirmation of Product pickup and assurance of solving the issue with the customer care is attached below for ready reference.

Regards,
Neha Koshti

Pls Stop sending me SMS promotionalessage.
I have done any eye checkup and not related to you in my ways.

Pls Stop sending unwanted sms messages which I don't need.I m not your customer or connected to you in any sense.

Dear team,
Yesterday I received glasses by home delivery, but after open I got glass bolt loose,
After today I visited at kamla nagar branch,
There team not attend Mr rahul told me go to other centre or do wait 2and2:30mint. He was very bad attitude,
Lenskart customer care not connect call with customer care.
All staff is very casual approach.
And please arrange training for this team for customer satisfaction.

Thanks & Regards
Hardeep Singh

My order from lenskart returned from the shipment without delivery. There were two items one was delivered but 2nd returned without delivery.

Hi, I have been following up for a small refund of Rs 1300 with lenskart R T Nagar Branch, Bangalore. Store staff and manager are not at all supportive. They never reflond true facts. They never call back post their confirmation of callback. Never spoken to the store manager. Not sure how they are operating from so many days here. They have pathetic customer care prior to this complaint.

Kumdil Abbas

I ordered a set of computer glasses on 4.10.2022. But i received my first computer glass on 8.10.2022 and another on 22.10.2022. after i received my product i didn't like the product so i returned the product within the 14days. But i got rejected twice time after i gave two times for return/exchange. When i contact the helpline number of Lenskart, they didn't gave any proper response to me.

I ordered 3 packs of contact lenses from lenscart worth Rs 6000₹ paying full money in advance on 16 October. I was assured that product would be delivered on 19 October and my app was showing the same. I received the message giving Otp telling that product will be delivered today. No call came, no body came and I got a message saying product has been delivered on 19 October. Since then I am on line with lenscart but they are just dillydallying asking 3 days every time without giving any proper answer. I therefore request you to please understand the problem and kindly help me sort this out and give me my order or refund me my paid amount as early as possible.
Order I'd- [protected] price 5985₹ date 16/10/2022.

I have visited the lenskart store in Rajkilpakkam, Chennai on 21st Oct 2022, and i purchased a product in store.I have used my debit card to purchase, the amount was debited and transaction was successful and i received the receipt for the same.
Due to some issue in Lenskart they couldn't take my order and they assured me for a refund in 24hrs. But its been 48hrs now and i didnt receive any refund.
From the store they provided me a ticket number 17910858, and i called the customer care, they don't have proper information on this ticket.

This is the second order I’ve placed on 21 October and the same history is being repeated. They are intentionally delaying my order like last time when they kept it in process for 10 days and then suddenly cancelled it and sent refund coupon.

Now I’ve used the same coupon since my money is stuck. Raised an order for glasses. Submitted power details and PD value image but it’s been 2 days that it again stuck. And not getting processed.

They intentionally harass customers. And no resolution is being provided by their customer executive.

Please help me.

Best regards,
Neha
[protected]

Order id-[protected]
product id-152511 and 143131
I order 2 glasses online by the help of sales representative(ADITI GAUR) for my daughter which she has a multifocal glasses and she is wearing from 2yrs.while ordering online i sent her my daughters power prescription. she said that this is single vision glasses not a multifocal glasses. i was shocked and i said that can you please check. i know that she has no knowledge to read the prescription. then i select 2 glasses and order online. after 5mins i check that she add the wrong power. so i called her and cancle it straight away and asked for store credit so i can use that for multifocal glasses. and i called 3times within a 2days and keep telling them that dont send a parcle here as i am living in melbourne AUSTRALIA.
GUESS WHAT they sent it here even i cant use those glasses and cant send it back either which one is expensive from here. now the thing is that was not my fault and clearly told them to give me store credit. but now they are not giving me store credit. I need my money back.

I ordered a specs form Lenskart on 27th of september and returned but Refund not Reflecting, Its almost 16 Days they say silly reasons but no correct reason and each say each reason when called for help. ₹3108 is at stake. they say the refund is initiated on 4th of october but now its 19th the fund is not reflecting

My flexible frame was broken within a month

Plz help me. My flexible frame was broken within a month. How can i claim the warranty? What a poor frame quality!

Because I went to the shop and they told me you should buy a new frame, which costs 2, 500.
Anyone tell how can i resolve this?

Order ID : [protected]
MY phone no : [protected]

We ordered a pair of glasses from lenskart narsingi branch in hyderabad on 7th October and the delivery date was given as 11th October..Neither the customer support or no one is giving the status on the order..the status of the order is showing as same from October..The order is not getting cancelled also..Please see below order id# [protected]

Dear sir

1. Iam susheel dhyani. I had ordered a frame with eyeglasses from lenskart on 08 Oct 22. I paid for the same but did not receive the glasses as per the date mentioned in the app that is 17 Oct 22. Additionally, your firm has not even bothered to give me a call and tell me the issue. On calling customer service i was told that the the frame is not available in stock.

2. I would like to mention that this is an absolutely unprofessional attitude from your firm. Once a product is ordered and paid for, there is no reason for you to say that the stock has ended.

3. Moreover, there is no way to contact your reps as everything on the app is chat based. It is extremely inconvenient.

4. I have been waiting for my specs. I request you to look into the matter and get back to me on my number [protected].

5. Non communication from your end would mean that you are not interested in customer satisfaction and no delivery of item will force me to believe that a fraud has been done by your firm. Consequently, i will be forced to raise a complaint in the consumer court

Sir,

We purchased almost 20000/- worth of Power and Sunglass for myself and for my son on 08/10/22 from your agent at shivamogga Karnataka Branch. While booking we clearly gave all the data of Name and address for issuing an invoice. But unfortunately, they issued an invoice with the billing address and delivery address as their shop address instead of the billing address of the customer.

We have been communicating...