Lenskart Complaints & Reviews

I had paid an amount of 2251 Rs on 12/04/22.The app is showing as the payment is pending.I contacted the customer care and each day they will say to wait for 24-48 hrs.Today is the fifth day from the payment.Yet they doesn't have a proper reply....

This issue is regarding the employee named Mohd Saqib who works in the Kamla Nagar Banglow Road store of Lanskart New Delhi. We went to the store regarding an issue that we were facing after receiving our order. He was extremely rude to us. Taunted us. Didn't help us at all....

My self Mahesh Kumar purchased eyeglass on 13.09.2022 against order ID [protected]. Frame quality is very poor.
Visiblibity is also very poor while using eyeglass. Difficult to use such type of poor quality eyeglass. I want my refund....

I have returned my eyeglasses because frame has got rust and corrosion. Lenskart has taken back the eyeglasses. Now when I am ordering new eyeglasses, they cannot provide service where they used to provide service. Store locator is about 90 KM from my location and I need bear the travel expense(about 300-400 Rs.). Now the eyeglasses costing about 2100. They can pick up the old eyeglasses but cannot service the new eyeglasses on same location....

I exchange my frame with new frame. In new frame it gets loose in every 3 days. I received it on 28 aug and visited to store 4 time and store representative told me you have to bear this problem or else throw it.
Order ID is [protected]...

Regarding the order [protected], refund credit is not reflecting in my account. Numerous emails sent with no response....

Order not delivered as promised when taking order .

ORDER ID : [protected].

Store City : Bellary

After taking order - Promised Delivery date is 8th Sep 2022. Out of 2 items, only 1 item has been delivered. As the APP shows that 2nd item is also delivered to the store.

Executives says that it cannot be given to customer today.

What is the policy in lenskart, if...

Had been to lenskart store, one of attender fixed my glasses[loosened frame] horribly.
I went and asked at store for faulty correction. They told me to buy a new pair of glasses, since they can't repair it anymore.
I need new specs, because o[censored]a staff negligence my glasses are of no use now...

It was informed to me that after refund i will get Rs:2700. However when i processed refund i got only Rs:2072. This how Fraud works here. Due to there miss communication i went to loss now they are not agree to listen anything.

Please resolve for me....

I returned the product and they acknowledged, but i did not get my refund and contacted them multiple times and they always say that someone will get back within 48 hours, but the problem is not resolved.

They are not responding me emails. I need my 5130 asap, its been more than 10 days since they collected their product. very worst customer service.

My order# is [protected]

please help....

Ordered 2 products in Buy 1 Get 1 Free Offer.
Product 1 - Powered Spectacles
Product 2 - Sunglasses

The Sunglasses are fine

I have an issue with Vincent Chase Powered Glasses that I order. I got the delivery on 27th of August and it was seal opened package. When I opened the package, it was old used and bent glasses which I did not order....

I had visited the virar west global city 401303 lenskart store on 17th August and there were 2 amounts that were deducted.
The first amount was of 2889rs (last ss of bank statement) and 2nd of 2810rs. The store person told me the 2889 transaction hasn't gone through and no order is place so I should get my money by 3 working days which I haven't received yet.

I received the eyewear costing rs 2810rs (the 2nd amount...

I have been wearing specs of lenskart since one month, they suggested me while buying that my number is changed and they checked using there device and gave me new numbered lens. I used it for 10 days and reported that I'm facing headache and nausea. They said it happens wear it. Till today I wore it and my condition is getting even worse. I reported to the store, the store representative talked with me in unprofessional way and said that...

Hello Concern,

I am writing this mail to bring your attention to the poor service provided by your Talab Tillo, the Jammu dealer.

On 8th August my aged father placed an order from your talab tillo, Jammu outlet (invoice attached).
After that, he had pathetic experiences with your dealer which are specified below:-

1) Your dealer called him to pick up the order from the store, he visited...

I went to the lenskart store located in Bhilai, Supela...
They are good and talks healthy at the time of purchasing the lenskart product.. everything was good..

Then one day i exchanged my glasses on warranty because it has some scratches on its most premium quality lens.. they agreed and exchanged the item on warranty.. now the item delivered in my house.. and i see that there is some changes in the lens... it was...

I ordered eye glasses on 19th August the delivery date provided 25th August...
But till today the product not yet delivered.
It showing in transit to sender...

This is second time in a row.
You are playing with the eyes remember that.

One employee called and promise free eye glasses or worth of same amount in wallet. But as usual this is cheap employees company who do not worth their word.

Let me know how this should be taken to consumer court...

I recently bought my glasses from lenskart store, karol bagh delhi. First they provided me defective frames, i exchanged those frames with another frames. Then they gave me wrong power in the glasses. My test for left eye is -1.75 and they gave me -2 test. I have been suffering since last 15 days because of their negligence. I hope this helps.
I just want my glasses to be corrected with the submitted test....

Incorrect order delivered.

I ordered 2 spectacles from Lenskart, one was delivered on 23rd aug.but it was not the one i ordered, it was of someone else. I called customer service of lenskart since 2days, everytime they take all the details, and assure call back within 24hrs but no help. I want my correct spectacles....

Returned product on 6th August 2022. Refund initiated on 8th August. It has been 15 days, refund not credited. I was told refund failed and will be re-initiated. I have not received any re-initiation of refund UTR details. On calling they completely deny and threaten to not give refund. Dont take calls or reply to emails. They are clearly doing a fraud and not returning the money...