Lenskart Complaints & Reviews

I just purchased a Lenskart Gold membership using a coupon but my membership is not showing on the app.

Logged in using phone no. [protected]

Very uncomfortable store it ends as it starts, usually crowded
This store is just good for eye test but not suitable for sale of retail products .
Store keepers themselves don't know whom to assist, I got assisted by 3 of them
1 is telling other to assist and other is telling some other
Also they are misleading no one will tell you that if you buy single glasses along with lenses you get 60% offer . I got to know this from online
They will just insist you to go for gold membership pay another 708 and then buy 1 free.
I ordered today my glasses online, through WhatsApp, the person assisting online was more informative than those at the offline stores .
I am going to elevate this issue, because these store keepers represent a brand which is lenskart
We prefer going to offline stores so that there is much more transparency than online store, but I ordered online after visiting offline store
So there is a serious issue with the store

My name is Laxmi and I ordered two spectacles from lenskart. My lenses are progressive. While one frame has fitted well, other one is not suiting at all and I am not satisfied, while I was told at the store that smaller frames are better with progressive lenses.

I want to replace / refund . I bought my spectacles under buy one get one free scheme.

Kindly help
[protected]

I have try it mobile no.To login but otp does not generated fyi...Ane reg.Mob no.[protected] ; my lenskart air frame one side support was loose (la e14641 c[protected] n-132 ce) its frame details mentioned fyr.Kindly contact with me, then please co-ordinate these no.[protected].So i would request to you please exchange frame & also i was visit to store, his try it for repair but it's loose few days after, so i can't comfortable for it.

This is to inform you that yesterday evening i visited the my nearest lenskart store in Jankipuram lucknow. There are 4 staff there at that time and i waiting for half n hour to attend me. One of the employee there talking very rudely and misbehaving with me and denied to add more than 2 product in one cart and also denied to use the voucher. They said we cant use and voucher and start yelling at me.
After that they said you can place order from you lenskart app and they will not place order from there end. And finally denied to place the order.
I am a lenskart squad influencer who promotes your products but your employes are misbehaving with us very very badly.
This is very unprofessional.
Please look into this matter

I have ordered two eyeglasses from the Lenskart store on 5th November 2022. One of them was received on 8th November and for other glasses it was showing 10th November. On the application I can't find the tracking details as well and when I tried to reach customer care they told that your order will returned to the our warehouse and after that we will deliver again. But now after it shows returned to warehouse I have spoke with the customer care they are saying that the frame you have selected it out of stock. They are also not doing the refund. They are saying if I want refund then I have to return other pair of glasses also.
If they are not having frame in stock then they should not accept the order.
It is not the expected reply and service from the lenskart.

Please find the order ID for your reference: [protected]

ID [protected]

I had placed an order with Lenskart on October 15th 2022 with full payment I have still not got the product nor the refund

The customer service is pathetic, I have followed up so many times but no response, no proper reply.

I ordered 2 products from their website, but only one has been dispatched so far. The product not dispatched wasn't even available for 3D trials.
Order ID: [protected]

Today i visited to model town lenskart store the one male person is pass wrong information to me when i told him that i have a membership on my another number which i shared with them but they do fraud to me activate membership on my number of rs 1200 for 2 years which i didnt require i have membership on my another no of rs 100 and also told him to take membership from that no only but he is doing wrong with me my daughter is with me who is already h customer of lenskart her no is [protected] some how she left the store and i didnt have such information about this she told him that we have already a membership on another no but the guys who is in store to deal me he is doing fraud to me because of this i have no information about this i need solution right now

I purchased a sunglass (Order id: [protected]).

The quality of the sunglass (Grey) was not up to the marks.

Got it replaced by Visiting Lenskart store (Laxmi Nagar). Store Manager (Prince Jain) helped me in replacing the item.

The quality of received sunglass was even worse this time.

I visited the store once again on 29 Oct 2022. Mr. Prince Jain sent the item to Quality Check and informed me that the item will be delivered to my home address on 30 Oct 2022.

I got no response from Lenskart. This cannot be even tracked, because there is no recording of this incident on my order id on the app.

So I visited the store today i.e. on 2 Nov 2022. The store manager was on leave. I requested a store person to give me my product. The store person told me that my product is on its way from the CP Store and it will be at the store in 15 mins. So I told her that I will wait.

After a few minutes, I received a call from +91 [protected]. This was Mr. Prince's call. He bombarded me with his authoritative tone and told me that "I called you two days back and because you didn't receive the call that's why I didn't send the item to your address. And your item is not available today, You can take your item tomorrow from the store."

I tried to make him understand that "he committed to me earlier (on 29 Oct) that my product will be delivered on 30 Oct.

But he kept raising his voice on the call and misbehaved with foul language as well.

I want to register this incident here and want a proper enquiry to be held to understand how consumer friendly Mr. Prince Jain is and is he even competent enough to manage a large store like Laxmi Nagar where all your competitors like Framekart and Titan eye plus are present within a few steps away.

Regards

Sandeep Kumar
Indian Institute of Management
Ranchi, India
Mob: [protected]

Hello,
I have placed an oder on 15th October.My order ID is [protected]. I have received the order on 19 th of October 2022. Due to the wrong power number I requested a refund. pickup which was done on 22 oct. I have contacted with the customer care and they have registered my complain with complaint number 18499478 and asked me to wait for 24-48 hours. Even after 7 days of waiting period. I did not get a complete refund. I want the entire amount that's it. I didn't ask for a membership. So just refund what I have paid.
I'm upset with the ethics and customer service of lenskart therefore I'm bound to go to Consumer court.
Consider this as a formal request before proceeding ahead.
Kindly refund my entire amount within next 48 hours else I'll have to look at the consumer forum for support. Confirmation of Product pickup and assurance of solving the issue with the customer care is attached below for ready reference.

Regards,
Neha Koshti

Pls Stop sending me SMS promotionalessage.
I have done any eye checkup and not related to you in my ways.

Pls Stop sending unwanted sms messages which I don't need.I m not your customer or connected to you in any sense.

Dear team,
Yesterday I received glasses by home delivery, but after open I got glass bolt loose,
After today I visited at kamla nagar branch,
There team not attend Mr rahul told me go to other centre or do wait 2and2:30mint. He was very bad attitude,
Lenskart customer care not connect call with customer care.
All staff is very casual approach.
And please arrange training for this team for customer satisfaction.

Thanks & Regards
Hardeep Singh

My order from lenskart returned from the shipment without delivery. There were two items one was delivered but 2nd returned without delivery.

Hi, I have been following up for a small refund of Rs 1300 with lenskart R T Nagar Branch, Bangalore. Store staff and manager are not at all supportive. They never reflond true facts. They never call back post their confirmation of callback. Never spoken to the store manager. Not sure how they are operating from so many days here. They have pathetic customer care prior to this complaint.

Kumdil Abbas

I ordered a set of computer glasses on 4.10.2022. But i received my first computer glass on 8.10.2022 and another on 22.10.2022. after i received my product i didn't like the product so i returned the product within the 14days. But i got rejected twice time after i gave two times for return/exchange. When i contact the helpline number of Lenskart, they didn't gave any proper response to me.

I ordered 3 packs of contact lenses from lenscart worth Rs 6000₹ paying full money in advance on 16 October. I was assured that product would be delivered on 19 October and my app was showing the same. I received the message giving Otp telling that product will be delivered today. No call came, no body came and I got a message saying product has been delivered on 19 October. Since then I am on line with lenscart but they are just dillydallying asking 3 days every time without giving any proper answer. I therefore request you to please understand the problem and kindly help me sort this out and give me my order or refund me my paid amount as early as possible.
Order I'd- [protected] price 5985₹ date 16/10/2022.

I have visited the lenskart store in Rajkilpakkam, Chennai on 21st Oct 2022, and i purchased a product in store.I have used my debit card to purchase, the amount was debited and transaction was successful and i received the receipt for the same.
Due to some issue in Lenskart they couldn't take my order and they assured me for a refund in 24hrs. But its been 48hrs now and i didnt receive any refund.
From the store they provided me a ticket number 17910858, and i called the customer care, they don't have proper information on this ticket.

This is the second order I’ve placed on 21 October and the same history is being repeated. They are intentionally delaying my order like last time when they kept it in process for 10 days and then suddenly cancelled it and sent refund coupon.

Now I’ve used the same coupon since my money is stuck. Raised an order for glasses. Submitted power details and PD value image but it’s been 2 days that it again stuck. And not getting processed.

They intentionally harass customers. And no resolution is being provided by their customer executive.

Please help me.

Best regards,
Neha
[protected]