Lenskart Complaints & Reviews

Hi,
On 12th July I placed an order with help of a customer care executive from lenskart,
The amount was 3360.0, the amount was successfully transferred to the bank account of lenskart but it wasn't reflecting on the website.
I have been in continuous touch with them, they have been just denying it without much support .

I would like my money to be refunded because it has been more than a month and no support has been received from lenskart .

i also have confirmed from the bank officials.

My Product not delivered and no response from lenskart

I ordered a Jhon jacobs glass from Lenskart worth 5900 on 4th of august, 2022, My order id: [protected], but for the money shortage I cancelled the order, They told they will give me a link from where i can get my refund easiyo, l.They provided me a cashgram cashfree link, There a option was Upi id. By this i can also get my money back, but when i filled up my upi id there showing payment received, but today is 6th of august, 2022. I didn’t get my money back, I called their customer care the told to wait me for 24 hours but almost overed then i called them they also told me to wait for 24-48 hours again .I have all valid proof, I checked my bank account, there not showing any money credited to my account. So please give look on my matter

I ordered my eyewear from Lenskart HazratGanj Lucknow Store, I have assisted by Sayed - lenskart staff. I had delay in delivery because of him, when I informed him I updated power of my eyewear he did not updated by his end. Now expected delivery date is different than what was before and now when I asked him on delivery day morning he behaved in bad manner and he shouted along with abused me as well. I called on his personal number. I think this behavior should not be accepted, and he is blaming a brand here. Because of such employees entire brand gets blamed. Please take appropriate action against him.

I bought 2 eyewear along with gold membership worth 4740 from Lenskart lucknow store. Power updated for one eyeglass next morning and informed store person Sayed about the same. That time expected delivery date was 2nd August. Now no change in status so I called on 2nd August to customer care, they told me that it is in power follow up till date of delivery, and no one is even informing me by sms or call Store person Sayed, isn't he responsible when i informed her about the power, he and complete team are so irresponsible and now these people are delaying my product . My product Id is - [protected]
Hazratganj Lucknow Store, executive name Sayed.

Hi,
I have to wait for 35 minutes at lenskart centre at Flora Fountain, Mumbai just for a query of the broken specs that to bought from the lenskart.

This type of service is not expected from Lenskart a brand name... I shall avoid further dealings with Lenskart.
Thanks

Pathetic service given by staff. They don't know how to talk and response to customer. This kind of staff running brand name and image.

Staff is not bother about customer.

Need urgent attention on this store.

Some portion of the lens is pealed off after cleaning with the provided cloth during the purchase

I ordered a pair of spectacles from LensKart using a coupon code 'EYECON' received by a deal provider (talkcharge.com) offering a 70% off on complete order. Link of the deal for reference is here - https://www.talkcharge.com/coupon-deal/72670.

I got a message on WhatsApp by Lenskart couple of minutes back followed by a call stating 'Your prescribed powers are not compatible with the selected frame.' Point for general awareness here is - 'Power of the spectacles doesn't have any association or dependency on the frame used but on the lens the spectacle is using'. Later they asked me to cancel the order and showed me other options (including the one which I ordered at lower discounts) and asked to order again.

I insisted to speak to someone superior but the call got disconnected and later received no reply on the same. I need the order to be fulfilled by the company and give me a compensation for receiving false information.

I have purchased two yearly lenses from the store on May 5, 2022. However, after wearing them 3-4 times, I got irritation in my eyes. Now, one of the lenses doesn't even get stuck in my eye. I am very disappointed with the products being delivered by you.

Even my case I visited branch and payment done by my ICICI card but store claimed they not received money then I paid by cash for purchase. But still deducted money not received in my bank account..

On June 25, I placed an order for a pair of spectacle lenses. I need the invoice for my order [protected].

After raising a ticket[protected] with the support center, I waited for 4 days. They said I should get the invoice in 24 hours. It has been 4 days now....

Order no - [protected] dated 06/02/22 by the name of Santanu Mallick, I had purchase two power spectacles, out of that one of the power glass of one spectacle got cracked. And when I asked for replacement or repair the same, the company representative says that the glasses are not under warranty, it can not be replaced or even for repair also. So when I ask for options, the simply suggest me to buy the new power spectacle from them. But the...

Dear team,

This is to inform you that, I ordered John Jacob eyewear with power in 10th July your store guys said Saourav Sarkar And Store manager Priyanka At Kasba Kolkata store it's deliver to me 16th July now they said it's take 3-4 days more time

Team I am going to leaving Kolkata on 17th July and I didn't come back when I do purchased and payment they promise me they are deliver at 16th July 2022..

Now if they deny kindly refund my entire amount... This type of cheating and misguided in your store team really ridiculous I can't believe this.

Deliver my products by tomorrow or refund entire amount.

Thnx
Pankaj- Kumar

Hi,

I recently purchased my spectacles from lenskart tamabaram and when they invoices I asked them to give it against my GST number but they are not having the process and they can only give against my name ..i requested the store ppl they are saying the same things..please kindly help i dont know how to get this escalated further as i am losing my tax money...

Dear Sir,
Order ID with lenskart ID -[protected].
Complaint ticket ID regd with lenskart[protected]
1.Glasses were found with defect in power and hence returned to lenskar shop after duly certifying from very highly reputed eye hospital.
2. Received SMS on 5th Jul 2022 to collect new glass from shop. Reminder received on 6th also. Visited on shop on 6th and came to know that glasses are not ready.
3. Spoke to many times customer care and shop and there is no clarity on delivery of spectacles. Similarly no clarity in reply received from their email against complaint sent on mail. Genearlly they will mentionin their email " issue will be attended within 24-48 hours".There was a call received from lenskart on 10th Jul 2022 stating that item delivered at shop and when I have contacted shop on 11Jul 2022, it is came to know that item has not been received at shop.
3.Request to return money by lenskart so that order can be given to reliable spectacle manufacturer.
With regards

I have ordered 2 eyeglasses from lenskart on 10th July 2022 but later I cancelled them for some issue . Then it showed that amount has been credited as a type of some virtual money from which I can buy other glasses later . But I told the coustomer support to give my refund money to UPI account. After that they told me that it will be reflected by 48 hours but it's been 13th July it still not received in my account.
Worst management in lenskart.

I have ordered glasses from Lenskart on 05/07/22 and was scheduled to be delivered on 13/07 bit, while tracking my order on the date of 10/07 it shows the order has been delivered to your address which is totally untrue. I requested customer services but no response they raised issue and promised to get back in 3 business days in which they also failed . Neither they provided me courier service information nor the number of delivery boy or agent . I have paid online, is this what makes me accountable for such nuisances. I already texted Lenskart on twitter which is also unresponsive .

Order no-[protected]

No information for delayed service…too pathetic response from customer care and store ashiana nagar …

Order on 3rd july still waiting for product to be delivered…..

Worst experience ever. They did not mention clearly about their return & exchange policies. They don't provide exchange services at every place. Worst customer support service. Every other customer support ends the call by saying that they are from the sales team & they are trasferring the call to customer support, which they will never. *They promised that by doing self courier they will refund the courier amount but now they are not refunding*. Extremely disappointed. Would never recommend.