Lenskart Complaints & Reviews

There is a store of lenskart in Hamirpur, Himachal Pradesh. My Vincent chase wayfarer got damaged due to manufacturing defects. I visited 1 store to repair or replace it but said they can't repair it because of some issues in the frame of wayfarer so they have mailed for the approval for the product exchange...after 2 days I got the approval and got a message that you can now exchange the product at any store or via online...I was in Hamirpur that time...ai visited the Hamirpur store... waited for around 10 minutes then the store manager Nishant came...i told him about the product and exchange approval, he asked me where have you purchased this product...so I told him that got this from the Kangra (H.P) store...then he told me to show the product and then he denied that we can't exchange this product, we only can try to repair it...I told him that I already spend 1 hour for the repair purpose in the other store but unable to repair it ...he denied that we can't exchange your product...if you want to exchange you can try another store or you can do it via online but we will not going to replace it at any cost.

Adarsh came on 25th July we placed the order for 2 progressive lens eye glasses. Order ID [protected]. Rs4480 was paid. After the order was delivered, we saw one of the frames were way bigger in size. So called for home visit for exchange. The same guy came on 3rd August. He had no clue that he had to check the size and place the order. I have an audio call record of him apologising about it. I asked him to check the size and then we placed the order for the exchange. He said he would place the order the same day and intimate me or update me about the same. Today the 9th of August, came to know from the customer care Ashwini that he want placed the order yet. I have a call recording of every call. Now after all of this, this agent calls me Adarsh asking if we want to place the order????? What is the meaning of this? He says that he will place the order and one OTP will come and i have to share the OTP. 1 HOUR PASSED AND NO OTP YET. what is going on with your company agents?
What kind of service are you providing us with?
Where is my exchange order?
Why has it not been placed even after 7 days? I will put this out on Twitter and in every social media platform with the audio recordings photo of the agent Adarsh and his phone number if this is not resolved.

Who takes the cognizance?
WHO IS RESPONSIBLE FOR SUCH HARASSMENT?
SHOULD YOU DO THE NEEDFUL AND KEEO YOUR VAULABLE CUSTOMERS OR SHOULD WE APPROACH THE CONSUMER COURT?

Order id: [protected]
contact no : [protected]
mail id : [protected]@gmail.com
product : vincent chase bluecut fully loaded antiglare thin lens
issue : it is marked as delivered on 4th aug. till now no body bothered to help. Everytime i contact customer support they give me the same answer like a parrot without any brain stating wait for 24 hours

and do not mark it resolved until i confirm that i received my product

Order has been delayed
i want an urgent delivery of my product

The nose pads of my spectacles were damaged after the purchase of 1.5 months

When I visited the store and asked for the kind of nose pad i want (silicone or air chambered)
The employee agreed to that and took my spectacles inside a room in the store
And later when he came back…he just installed a very bad kind of nose pad(literally hard like a plastic) its very uncomfortable

When i asked him about that…he was irresponsibly saying that we do have is this kind only (plastic) and now i can’t put back the old one…its in the bin

Hello,

I had placed an order for eye glasses on 5th August 2022 (Order no. [[protected]][[protected]]) and was supposed to get another frame free. Accordingly I was charged 4832.82 and 5600 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that I have paid 2240 for one frame and 2240 for another frame and Insurance 352.82
So basically they are hiding the price of one frame under the other frame initially and this complete idea of getting the other one is #. According to invoice I have paid for both the lenses and none of the frame is free.
Kindly take appropriate actions for such Problems I need only one Bill not the split one

Thank you,
Aravind S

Hi,
On 12th July I placed an order with help of a customer care executive from lenskart,
The amount was 3360.0, the amount was successfully transferred to the bank account of lenskart but it wasn't reflecting on the website.
I have been in continuous touch with them, they have been just denying it without much support .

I would like my money to be refunded because it has been more than a month and no support has been received from lenskart .

i also have confirmed from the bank officials.

My Product not delivered and no response from lenskart

I ordered a Jhon jacobs glass from Lenskart worth 5900 on 4th of august, 2022, My order id: [protected], but for the money shortage I cancelled the order, They told they will give me a link from where i can get my refund easiyo, l.They provided me a cashgram cashfree link, There a option was Upi id. By this i can also get my money back, but when i filled up my upi id there showing payment received, but today is 6th of august, 2022. I didn’t get my money back, I called their customer care the told to wait me for 24 hours but almost overed then i called them they also told me to wait for 24-48 hours again .I have all valid proof, I checked my bank account, there not showing any money credited to my account. So please give look on my matter

I ordered my eyewear from Lenskart HazratGanj Lucknow Store, I have assisted by Sayed - lenskart staff. I had delay in delivery because of him, when I informed him I updated power of my eyewear he did not updated by his end. Now expected delivery date is different than what was before and now when I asked him on delivery day morning he behaved in bad manner and he shouted along with abused me as well. I called on his personal number. I think this behavior should not be accepted, and he is blaming a brand here. Because of such employees entire brand gets blamed. Please take appropriate action against him.

I bought 2 eyewear along with gold membership worth 4740 from Lenskart lucknow store. Power updated for one eyeglass next morning and informed store person Sayed about the same. That time expected delivery date was 2nd August. Now no change in status so I called on 2nd August to customer care, they told me that it is in power follow up till date of delivery, and no one is even informing me by sms or call Store person Sayed, isn't he responsible when i informed her about the power, he and complete team are so irresponsible and now these people are delaying my product . My product Id is - [protected]
Hazratganj Lucknow Store, executive name Sayed.

Hi,
I have to wait for 35 minutes at lenskart centre at Flora Fountain, Mumbai just for a query of the broken specs that to bought from the lenskart.

This type of service is not expected from Lenskart a brand name... I shall avoid further dealings with Lenskart.
Thanks

Pathetic service given by staff. They don't know how to talk and response to customer. This kind of staff running brand name and image.

Staff is not bother about customer.

Need urgent attention on this store.

Some portion of the lens is pealed off after cleaning with the provided cloth during the purchase

I ordered a pair of spectacles from LensKart using a coupon code 'EYECON' received by a deal provider (talkcharge.com) offering a 70% off on complete order. Link of the deal for reference is here - https://www.talkcharge.com/coupon-deal/72670.

I got a message on WhatsApp by Lenskart couple of minutes back followed by a call stating 'Your prescribed powers are not compatible with the selected frame.' Point for general awareness here is - 'Power of the spectacles doesn't have any association or dependency on the frame used but on the lens the spectacle is using'. Later they asked me to cancel the order and showed me other options (including the one which I ordered at lower discounts) and asked to order again.

I insisted to speak to someone superior but the call got disconnected and later received no reply on the same. I need the order to be fulfilled by the company and give me a compensation for receiving false information.

I have purchased two yearly lenses from the store on May 5, 2022. However, after wearing them 3-4 times, I got irritation in my eyes. Now, one of the lenses doesn't even get stuck in my eye. I am very disappointed with the products being delivered by you.

Even my case I visited branch and payment done by my ICICI card but store claimed they not received money then I paid by cash for purchase. But still deducted money not received in my bank account..

On June 25, I placed an order for a pair of spectacle lenses. I need the invoice for my order [protected].

After raising a ticket[protected] with the support center, I waited for 4 days. They said I should get the invoice in 24 hours. It has been 4 days now....

Order no - [protected] dated 06/02/22 by the name of Santanu Mallick, I had purchase two power spectacles, out of that one of the power glass of one spectacle got cracked. And when I asked for replacement or repair the same, the company representative says that the glasses are not under warranty, it can not be replaced or even for repair also. So when I ask for options, the simply suggest me to buy the new power spectacle from them. But the...

Dear team,

This is to inform you that, I ordered John Jacob eyewear with power in 10th July your store guys said Saourav Sarkar And Store manager Priyanka At Kasba Kolkata store it's deliver to me 16th July now they said it's take 3-4 days more time

Team I am going to leaving Kolkata on 17th July and I didn't come back when I do purchased and payment they promise me they are deliver at 16th July 2022..

Now if they deny kindly refund my entire amount... This type of cheating and misguided in your store team really ridiculous I can't believe this.

Deliver my products by tomorrow or refund entire amount.

Thnx
Pankaj- Kumar