Lenskart Complaints & Reviews

I have visited store in greater Noida Grand vience mall in your lenskart store. Your employee name Mr upadhyay misbehave and told me rudely that I have to wait for my turn. He said talk when asked to talk or when your number came....

Payment already debited from my bank account but order is not showing confirmed, please assist....

I have ordered exchange of my spects on 30th May. The pickup date was scheduled on 1st June and delivery date of new spects was scheduled on 6th June. Delivery will only happen after pickup. On 1st June pickupdate was moved to 3rd, on 3rd it is moved to 6th and on 4th it is moved to 7th, which is a day after the given delivery date. I'm facing lot of trouble with my sight. And I'm a software engineer, can't quit for so long . I'm working...

I went to buy sunglasses for my parents at Boriwali, Mumbai store of Lenskart.
We have spent almost 1 hour there and no one attended us. We selected 2 sunglasses. The guy at store told us about buy 1 get 1 free offer. And we selected 2 more sunglasses by spending 1 more hour. At the time of billing the staff was busy with other customers so we waited patiently for another 15-20 mins and then he told us that 3 of the sunglasses are...

My order is near my location from last 3 days.
PIN code is also serviceable.
The courier guy is just updating the status every evening that UNDELIVERED ORDER HELD AT LOCATION. Not even a single phone call for delivery. Just updating status as Address not found. No one is there to check the validity of courier person.
Why it is taking 3 days to deliver order which is just away 15 km from current location.
As I am...

I was promised home delivery pre-purchase by the sales girl NEHA. But she lied, probably gets a commission on sales.

And I received incorrect power in the glasses costing me me many days of suffering not to mention danger to my eyes. Now I have to visit the store at least 2-3 more times to fix the incorrect eye glasses. They won't even do a pick up and home service for their own mistakes.

do not buy from lenskart,...

Hi, recently i ordered two pair of eye glasses, and completed the payment. but i don't receive any confirmation. and while check the app, its showing like payment pending....

After submission of my product for exchange, I went to Lenskart (Jalandhar) on 27/5/22. After reaching there, their system was not working as usual. After selecting the frame, the staff told me that they will place the order on my behalf and I can go back. Today when I called them they said they have placed a mail NOT ON 27/5/22 but on 29/5/22 which is really very careless of them. Today, after 4 days they are telling me that they have to...

I bought some sunglasses from lenskart online and I couldn't received that order as I was away at the day of Delivery. So order got canceled automatically and Instead of refunding in my bank acc they gave me useless credits . I want my money back in cash what I will do with that credit if I don't want to purchase anything from here...

To kindly transfer the store credit amount in lenskart to bank account...

I ordered on lenskart on 15th may.

Order I'd:[protected]

It was showing that the delivery would be done by 18th may.. but still I haven't recieved any updates.. and the lenskart executive is saying that there is no such order I'd on his system.. i was going to leave delhi on 21st and tickets had already been booked.. it's been more than 10 days now. Still no action on this, have already shifted to my hometown...

I had purchased a Aqualens solution of 500 ml for Rs 599/-on 22/5/22,
next day, I had to exchange it with three bottles of 120 ml of Rs 240/ each, total worth Rs 720/-. From here my trouble started. I came across of things that I have never heard of in corporate world. Vikas Puri, Delhi franchise refused to exchanged it, saying it"s not company policy to exchange or refund lens solution once sold. On my persistence that I would go...

Worst customer care They take money but not able to deliver the order .

Piyush Bansal is fraud men...

Order Id- [protected].
I visited store with my girlfriend second time to book. Executives started missbehaving saying "Sir, will you book the order today or we are there for window shopping".
For me it was prestige matter in front of my girlfriend. Though i controlled myself and started selecting frames. They were 3 executives not helping me to select right frames for me. Only standing behind me and by pointing us, they were...

I had placed an order on 11th May for a unit of prescription glasses and the delivery was expected on 17th of may which got pushed to 19th and it's still not delivered. Upon contacting Lenskart customer service, i was promised delivery with 48 hours on 22nd May. I have a high power and is extremely hard to function without glasses. I ordered from lenskart hoping that i could get my replacement glasses and this has been the most inconvenient...

I ordered the spects in sep. 2021. From the. I got some issues with the spects often. 1st frame got loosened temple of 1 side due to poor adhesive quality maybe, it was detached at the junction. then i requestes exchange, they did so. Then. The new spects after using for 3 months the glass of the 1 side got loosened and fall from the frame. Later i again asked for exchange and they did so again. Then for 3rd frame, it was very wide and getting...

The after sale service for product in warranty is dissatisfactory and not up to the mark as reference to the prices in which we by the product.

The details of the product which was damaged is mentioned below

Order no [protected] Placed on Nov 7 2021

There is an Pathetic failure again for [protected]@ Bandra Store.

I have collected the specs which i had given for repair successfully...

I received the frame on 22nd March 2021 and before even 1 year could complete the frame started peeling off. I raised the concern with lenskart team on 12th March 2022. Trying to claim the 1-year warranty they provide with every frame as per the T&C mentioned on their website. On contacting them they denied the warranty service stating there is some internal policy. Now, they have been rudely denying me the promised service. I paid a huge...

Hi

A product was order on 10th of May 2022 as as exchange for a particular glasses. the very next day the returnable product was picked up and today being 19th May there is no information on dispatch. Their call centre number when calling always disconnects.

to top it all I continually receive calls from their call centre for baseless you visited the site did you like any glasses, why haven't you purchased...

Hi, Feel insulted and ignored by staff at store. Went to store since my eyeglass was loose.
No one care and just ignored...