Lenskart Complaints & Reviews

I went to lens kart Kalyan nagar to repair my specs ( issue in the specs it's 2 months old and it become very losse for me and one is new specs and other one i have changed the lens). One execute went to to repair and he brought the specs more wide and he damaged the side support. And he said he will discuss with his supervisor and he took 20 min to return saying that his supervisor having food. And supervisor came after 30 min and she said we can't do anything and i told them to tight the side support and give. She said okay and she said it will take 10 to 15 min. So me and wife went for dinner for 30 min and came back. One specs they made okay and other specs is still not fitted and i said that to excutive.. his response is that's it we can't do anything and i got anger and asked give me the specs how i given to you. Then he went to repair and took 15 min

He is very smart that he changes the side support of other specs and connected to my specs.do you guys think iam a fool.

Now u guys tell is this the experience the customer to get. Refund my money

Sharing the pictures and sure i will file a case

Hi Team,

I have ordered 2 Eyeglasses from lenskart on 09/01/2023. Order placed at VR Punjab Mall - Fossil Eyeglasses #[protected] for Rs. 10304.00. I made the staff clear that I am travelling overseas on 14/01/2023. I did go to the store on 13/01/2023 and the glasses were ready but the power of my glasses were incorrect, they tried to convince me a lot it will be fine after you where it for couple of days but the end they were convinced that yes it was not right and was ready to cancel the order. Hence I requested a refund and return against those orders, they agreed and was advised that will be able to put a refund on 14/01 and they will do it on their end and send me an email (also I provided my number which I was using in India and my overseas number) and the whole procedure will take 1 week as I was travelling overseas. When rang on 14/01 to get a confirmation they advised they have some technical
Issues and they could not put a request to return. I asked my brother to go to the store and ask them about the refund and what I get to hear is we are in the process and your sister will be reciving an email. It has been a nightmare dealing with Lenskart and worst customer experience.

Kindly help me to get me my refund as soon as possible

Within two months o[censored]sing the glasses i observed that the right side glass has left its green colour coating and now its of no use now because it is not filtering blue light.
With the hope that i am buying a premium quality product but i think i was wrong, Now i hope you will provide the good serivice to your customer, i hope this hope would not break,
Thanks, Please Resolve the issue ASAP as i am working on some project so i have contnuous need of glasses.

Hello Team,

I have received an code and a message from Lenskart on 21st December 2023, however when I visited the store on 22nd December 2023 to buy the product using the code, however the code did not work.

I raised it to customer service of Lenskart and multiple followups on the same till today, with no curtesy from Lenskart to revert on my mails or via call.

Regards,
Sreenivas .Y
eMail;- Sreenivas.[protected]@gmail.com
Mobile: +91-[protected]

I ordered one contact lens of left eye with
-2.50 power. I received my order. When I opened the pack the contact lens was folded and torn. I got torn lens. Very disappointment order in my life . My money also wasted. I need my moned back or else provide me another good contact lens.how this company is providing such a damaged product I don't know. Provide me another lens or else proper action will be taken.

I ordered a contact lens of left eye with power in baudh and lomb lens through lenskart. When I opened I got folded lens and I cannot get it open and I also saw that it was torn. Very disappointment. My money also wasted. I need my money back. Or else another lens should be provided. Why they r providing quality less product. So frustrated.

My husband had ordered a product with gold membership thinking about the best of the services from lenskart, but to our surprise after making the full payment in advance the product was not delivered and is missing, when contacted their customer care and visit their branch from where the order was placed, they are completely clueless about the order details.
We had been contacting lenskart almost every day and had also visited them twice, who will compensate about the time and efforts we are putting in for the carelessness of the company
Lenskart order #[protected]
Please find the review submitted by my husband on other social media with the details.
Gold membership is a daylight robbery. Anyways let me not go into membership or products. My only reason to buy was to get it delivered at home and in time. Delivery date assured was 25th Jan and now it's been 29th, no one knows where the item is. And in name of customer service they are at bottom with 0 stars. Nobody calls you to give status, everytime you contact them, one has to tell the whole story again and best answer you get is assurity to get back in 24-48 hours, which again is a lie. We pay much more than market price to deserve this?

Better go for local brand, you will get cheaper n better product at reasonable price. Stay away from Lenskart. Order # [protected]
Lenskart #consumercomplaints

Very rude staff
They didnt repair my frame which is in under warranty.
I will never advice anyone to go for lenskart.

The worst customer service experience I've had till date. I ordered a power sunglasses and there was a power mismatch on one of the lenses. I had applied for exchange and initially they said they would pickup the sunglasses from my place and will return the new one. Days passed and there was no updates from them. But i kept receiving this message like attempt to pick-up order failed. I spoke to various customer care executives and each one of them were giving different different information. So I decided to visit the nearby store and drop-off the product there. But as I went in there, they said I had to do a new request. Therefore i had to cancel the old exchange order. And now they are saying that they are having some issues in getting the gatepass number and cannot process the exchange order. Only God knows when my order will get placed and when will I get the new product. The main annoying thing is that each customer service executive gives different information and none of them say the same thing. And I don't know why they are not sharing the courier partner information. If they would've given their contact details I would directly gone to their office and would have dropped off the product there. I don't know why there's so much of confusion. I would like to inform lenskart team to narrow their policies and make sure all of them follow the same policy.

Order number - [protected] It's been 10 days that they are arranging pickup and no one is coming for any kind of pick up they are just playing. Customer support are not at all responsible not solving any issue. Extending date only. If you can't arrange one pickup refund my amount. Lenskart is doing worst day by day with bad customer support. Eye care is kind of health support atleast don't do these kind of fraud. They have lots of complaint but not solving a single one . Only saying visit our store. If someone can visit a store why he/she will purchase online. Everyone has some issue but they don't know anything how to talk how to solve a customer issue only attending calls and saying we'll try to solve. A simple pickup can't be done by you.

The employee at lenskart swarup nagar kanpur store are highly misbehaving and harrasing. They will try to misbehave and be abusive.
At first they will take the wrong powers and then when u request them to change they will blame and fight with u in a very rude and harrasing manner.

I have placed an order on 30th December 2022 of two glasses with in lenskart kodambakkam chennai branch, (Order reference [protected]) out-of which one product was delivered correctly but the other was supposed to delivered on 3rd of January 2023 but they have giving a wrong sunglasses even though my order was correct, when I contacted their customer service they have conformed that this issue has happened because of their catalog problems, having the issue on their end why a customer should suffer, the Lenskart is now saying that the product is no more available you choose a different sunglass, later I found that myntra app is giving the same product with less amount (I have attached the images)so I asked lenskart to give the refund but they are insisting me to take other product but no refund, this is quite unfortunate and unacceptable, I request you to help me with this issue

I had taken 2 frames with glasses from their Vivana mall store in Thane in late October 2022 where they told me i had 1.5 in left eye and zero in my right eye. After testing i told them that previously i had 0.5 in my right eye but the tester told me that right eye has no issue.
Couple of days later i got a message telling me to get my eye check done from a registered doctor.
So i got my eye checked since eyes started to hurt too and the doctor said the right eye also had 0.75 prescription.
There was a gross negligence on their part
Also after i visited their store for this issue instead of registering a compliant or helping in resolution they took my details and said will call back.
No further communication was received from their side

Dear Team,

It seems to be like that these guys are illiterate as i am not enjoying the product and these guys are unable to read mails as product order ID [protected]. is not delivered whereas i have been chasing with these guys since last 15-17 days from 29 dec 22 and i spoke to jatin and then on 1st Jan also i spoke to ayush, Khan and jatin again as well regarding this. If according to them it has been delivered then please provide proof if delivered according to them. Moreover in mail they are providing fake and wrong remarks that kindly check with your neighbour and family, whereas delivery address was office.

So I have asked them to not be oversmart and provide me proof of address if it has been delivered.

I went to lenskart to purchase my glass, this my first time to wear glass, i approached a person there for suggestion to which she refused and now I end up buying something which is not matching total waste big fault i went to lenskart.

Staffs are too irresponsible at periyar nagar branch, she mentioned my age incorrect inspite of informing her clearly.

I ordered a pair of computer glasses at the Lenskart outlet in Xperia Mall on the 11th of November 2022 and paid digitally. At that particular moment, it seems, there was some issue with the Lenskart server and my payment did not reflect on their system. I cant see how that was my fault.

I sent them the transaction ID my bank generated. Well-being an ex banker myself I thought any trainee account would be able to trace the receipt of funds with the help of the transaction ID and the paying bank name. However it seems Lenskart has some accounting system, I am just guessing, which is out of this world and so far, they have not been able to trace my payment. I assume the delay of two months in delivery of my Computer glasses is due to their accounting system. It cannot be ego problem I am sure

I keep visiting The Xperia mall outlet every week and the manager of the outlet there keeps telling me that he has been continuously following up. But it is out of his hands. Two months. A new year has started and we are still dragging our inefficiency into the new year.

Kindly solve me problem immediately or refund my money ASAP.

I am not interested in EGO trips of some accountants.

Dilip Raghuwanshi

PS. In case you do not know, Lenskart Xperia Mall outlet is in Dombivali Mumbai, India. Just making sure it does not take you two more months trying to locate it.

Dear sir,
I have ordered 2 Eyeglasses from lenskart. But I received the quality very poor. Hence I requested a refund and return against those orders, but they are not providing me refund.
Kindly help me to get me my refund.

I ordered 1st time on lenskart but order was cancelled by lenskart then i received refund in store credit without my permission and then lenskart ordered 2nd time but order was again cancelled and i received refund in store credit then i call to lenskart customer care support for taking refund in original payment method used by me.but he was danied for this.

On 1st January 2023. I visited the Lal Quarter Krishna Nagar Store in Delhi.

The power was taken from previous specs and also the lady optometrist did the eye test. And I had already updated the salesperson that I shall be travelling abroad within a few days and I need the specs on time. I was promised that Lenskart provides 3 days guarantee else, there shall be vouchers given out.

And then after all the things like selecting the high end JJ specs and everything, the person taking the order filled in wrong details about the power. Added cylindrical power as plus (+), while it should have been minus(-). And mind you, I had ordered the fully loaded blue cut lenses, which are the costliest on their shop.

I received the specs on 04.01 as promised and I flew from India on 06.01 early morning. After coming back to my place (in Europe), when I started using my laptop with the new specs, I figured something is wrong with my new specs.

And now facing problem for getting replacement. Tried international calls to their support team. The team in Lal Quarter did not even bother to pick up the phone.

I need to live with wrong specs coz apparently even after telling lenskart support team about a friend of mine coming next week from India, they are not willing to send another pair of specs to him. I had even promised to Lenskart support team that I shall return the current ones to them when I am in India the next time. I have no use for the current specs anyways.

I had an appointment on 9th January 9th, 2023 for eye check up which when the executive calle d on 9th, I got it rescheduled for 10th January
When I spoke to gaurav jha, who was supposed to visit for eye check up, he firstly denied to come as per him the area was nonservicable and later said that even if he comes he would be late than the scheduled time.on repeatedly getting in touch with lensekart team, after promising a call back, no one called back
I don't understand how the area became non serviceable in one day.Arvinvder singh [protected]