Lenskart Complaints & Reviews

I am dr neha. I placed an order for two specs. They noted down wrong power in the left eye and gave me the wrong one. I complained and returned both the specs for correction. They have taken it back and its been more than a week. They have not reverted nor updated me regarding the same. When i called they replied that it was out of stock whereas all they had to do was to correct the left eye power and give it back. Please help me its been...

I had bought a Vincent chase sunglass from nearby sunglass store on 30th March.
Anyhow, after a day or so when I tried the sunglass I found it a bit misfit for my face, and wanted to exchange, but the store did not allow it, saying it's the company policy.
I really want to know the logic why a store bought Sunglass can not be exchanged within 7 days even if it's unharmed.
Even in the clothing store we get some return...

Ref: Order ID: [protected]
Order Date: 19 Mar
Payment against above mentioned order has been made for two no's of eyglasses on committment to be delivered on 22 March, 2022. Surprisingly one has been delivered on time and for other made another committment for delay excuses. Now there is no update available on site/app. There have been two complaints have been registered on customer care number, but there is no any positive response...

I ordered a frame with lens and they said the price for that is 5600 rs but i also get 1 more frame and lens for free. However when i saw the bill, the amount was split into 2800 rs for each frame.
Request you to look into these scammers otherwise social media is always there for every one to know....

I have ordered a Sunglass but it is not fullfilling my requirements so I have marked an email for return of Sunglass but till now no one can contacted to me for receiving of consignment. Need urgent action on this....

# order No [protected] the product is not good quality the progressive lense colour change in with in 8 months .

I complained the LenskartShop in Iyappanthangal with in a two hours my replacement approved .

Even after 21 days over i visited the branch, they said the system not updated the status

worst service and bad quality...

My name is Rakesh Sharma, this is the first time that I am appalled and horribly harassed as I had to go through the disastrous experience of placing two orders from your company.

Ref: Order Number: [protected]

1. They delivered a sub standard ill fitting sunglasses, I placed a return request and then I got a message stating that their courier service is not available in my pincode, so the item will not be picked...

Pickup Attempt Failed: We were not able to pickup the return of your Lenskart order #[protected]. We will re-attempt the pickup again within 48 hours.

I will try to return their product, but they do not call me, and the end of the day they send msg like this. What will I do?

Can you plz send my money back...

I purchased my spec on 15th March 2021 and one of the lens has a chip come out. I visited the store on 21st March 2022 and your personnel in the shop told us that the warranty has expired a week back and they need to get approval from their head office.

Next day I received a message informing that the exchange is approved and we need to go to store and exchange. At the store I was informed that the new spec would take about...

I ordered an spectacles first time using lenskart on 19 march 2022 which should be delivered to me on 24 march 2022 but when I asked there customer care through whatsapp on 22 march 2022, they are forcing me to cancel the order as they won't deliver the spectacles. When I complaint they kept me on hold and then an email came that they are unable to contact me but there was not even one call from them.
order id [protected]
Product...

Hello
I placed my order on 10th March and it should be delivered by 17th March but i didn't got it nor the delivery agent contacted but you guys claiming it been delivered.I have waited for three working days now u guys are not responding. Just a question how a prepaid order is delivered without knowing the person who ordered it as i[censored] guys replying to check my neighbour do the delivery agent passed the order without asking OTP....

I went to my nearby lenskart store and get my eye test done and ordered a specs as per that but I find it difficult to see properly with it.So I went to my local optician and he tested my eyes and found a huge difference in both the power i e., the actual one and the one tested by the lenskart staff on the store. I want compensation for the negligence of the staff during the eye test because I have to face several difficulties due to their...

I visited the Dhanori, Pune store yesterday. I wanted to buy contact lens. I stood there up for 15 minutes yet none of the employee cared to assist. When asked about the contact lens the employee just told me to ask other employee, and when I asked the other employee, he told me to wait for 2 mins and and went home without assisting. It was only around 8 pm . I was not addressed. I had to go all way to viman nagar store to purchase the lens....

Hi,

I was given online order ([protected]) 6th of March and received one empty box immediate i approced Cust service not connected then i was visited store and submitted courier as it was received store mgr was said will provide resolution within 24 hours after investigation.
Next day I received call from store manager he said will provide your order or credit note I said I don't need of that provide the product but...

Ear Sir,

I had submitted spectacles for refund in Ram maruti road store, Thane West.
I had returned the product the day after I recieved the spectacles because the size was large for me. Due to which i chosed to return it, they gave option to go in a physical store and return it. I went their and choosed for refund because they did not have another size and ''SUBMITTED THE SPECTACLES IN PROPER CONDITION TO THE STORE''br...

A order was placed on 22nd Feb: [protected]; The lens package selected was wrong/mismatch with prescription. Over call on 25th/27th Feb, this was corrected by upgrading the lens package, Single to Bifocal at no cost, as per "membership benefits". No confirmation/mail was done to customer. On March 4th to check with ETD, i contacted lenskart over chat and "Reconfirmed" again the lens package upgrade. This was the 2nd confirmation. On March...

Order ID: [protected]
I placed an order on 1st Feb on lenskart and I received a damaged product so I decided to return it, first of all the return process was extremely slow and it took almost 10 days just get the pickup done, and then I decided to personally go and drop the second pair of glasses at the store personally and since then I have been waiting for my refund, I returned it on 21 Feb and they told me that I will get the refund...

Order ID: [protected]
I placed an order on 1st Feb on lenskart and I received a damaged product so I decided to return it, first of all the return process was extremely slow and it took almost 10 days just get the pickup done, and then I decided to personally go and drop the second pair of glasses at the store personally and since then I have been waiting for my refund, I returned it on 21 Feb and they told me that I will get the refund...

I placed an order with order no: [protected] and out of the 2 spectacles, one of them didn't fit and I want to return it and place another one instead of it. The spectacle that I want to return is Blue Red Full Rim Vincent Chase with a Bifocal lens. Can you kindly help me in this regard? Thanks....

The screws for this particular eyeglasses are not available at the stores.

A few days ago I lost a screw from my specs Went to the nearest store in Chembur for the repair and after searching for nearly half an hour the guy at the store told they don't have such screws available with them since they haven't been supplied by the company it self.
Good thing the guy at the store managed to fix it with the on-display specs...