Lenskart Complaints & Reviews

This is to inform you that yesterday evening i visited the my nearest lenskart store in Jankipuram lucknow. There are 4 staff there at that time and i waiting for half n hour to attend me. One of the employee there talking very rudely and misbehaving with me and denied to add more than 2 product in one cart and also denied to use the voucher. They said we cant use and voucher and start yelling at me.
After that they said you can place...

I have ordered two eyeglasses from the Lenskart store on 5th November 2022. One of them was received on 8th November and for other glasses it was showing 10th November. On the application I can't find the tracking details as well and when I tried to reach customer care they told that your order will returned to the our warehouse and after that we will deliver again. But now after it shows returned to warehouse I have spoke with the customer...

ID [protected]

I had placed an order with Lenskart on October 15th 2022 with full payment I have still not got the product nor the refund

The customer service is pathetic, I have followed up so many times but no response, no proper reply....

I ordered 2 products from their website, but only one has been dispatched so far. The product not dispatched wasn't even available for 3D trials.
Order ID: [protected]...

Today i visited to model town lenskart store the one male person is pass wrong information to me when i told him that i have a membership on my another number which i shared with them but they do fraud to me activate membership on my number of rs 1200 for 2 years which i didnt require i have membership on my another no of rs 100 and also told him to take membership from that no only but he is doing wrong with me my daughter is with me who...

I purchased a sunglass (Order id: [protected]).

The quality of the sunglass (Grey) was not up to the marks.

Got it replaced by Visiting Lenskart store (Laxmi Nagar). Store Manager (Prince Jain) helped me in replacing the item.

The quality of received sunglass was even worse this time.

I visited the store once again on 29 Oct 2022. Mr. Prince Jain sent the item to Quality Check...

Hello,
I have placed an oder on 15th October.My order ID is [protected]. I have received the order on 19 th of October 2022. Due to the wrong power number I requested a refund. pickup which was done on 22 oct. I have contacted with the customer care and they have registered my complain with complaint number 18499478 and asked me to wait for 24-48 hours. Even after 7 days of waiting period. I did not get a complete refund. I want the...

Pls Stop sending me SMS promotionalessage.
I have done any eye checkup and not related to you in my ways....

Pls Stop sending unwanted sms messages which I don't need.I m not your customer or connected to you in any sense....

Dear team,
Yesterday I received glasses by home delivery, but after open I got glass bolt loose,
After today I visited at kamla nagar branch,
There team not attend Mr rahul told me go to other centre or do wait 2and2:30mint. He was very bad attitude,
Lenskart customer care not connect call with customer care.
All staff is very casual approach.
And please arrange training for this team for customer...

My order from lenskart returned from the shipment without delivery. There were two items one was delivered but 2nd returned without delivery....

Hi, I have been following up for a small refund of Rs 1300 with lenskart R T Nagar Branch, Bangalore. Store staff and manager are not at all supportive. They never reflond true facts. They never call back post their confirmation of callback. Never spoken to the store manager. Not sure how they are operating from so many days here. They have pathetic customer care prior to this complaint.

Kumdil Abbas...

I ordered a set of computer glasses on 4.10.2022. But i received my first computer glass on 8.10.2022 and another on 22.10.2022. after i received my product i didn't like the product so i returned the product within the 14days. But i got rejected twice time after i gave two times for return/exchange. When i contact the helpline number of Lenskart, they didn't gave any proper response to me....

I ordered 3 packs of contact lenses from lenscart worth Rs 6000₹ paying full money in advance on 16 October. I was assured that product would be delivered on 19 October and my app was showing the same. I received the message giving Otp telling that product will be delivered today. No call came, no body came and I got a message saying product has been delivered on 19 October. Since then I am on line with lenscart but they are just dillydallying...

I have visited the lenskart store in Rajkilpakkam, Chennai on 21st Oct 2022, and i purchased a product in store.I have used my debit card to purchase, the amount was debited and transaction was successful and i received the receipt for the same.
Due to some issue in Lenskart they couldn't take my order and they assured me for a refund in 24hrs. But its been 48hrs now and i didnt receive any refund.
From the store they provided...

This is the second order I’ve placed on 21 October and the same history is being repeated. They are intentionally delaying my order like last time when they kept it in process for 10 days and then suddenly cancelled it and sent refund coupon.

Now I’ve used the same coupon since my money is stuck. Raised an order for glasses. Submitted power details and PD value image but it’s been 2 days that it again stuck. And not...

Order id-[protected]
product id-152511 and 143131
I order 2 glasses online by the help of sales representative(ADITI GAUR) for my daughter which she has a multifocal glasses and she is wearing from 2yrs.while ordering online i sent her my daughters power prescription. she said that this is single vision glasses not a multifocal glasses. i was shocked and i said that can you please check. i know that she has no knowledge to read...

I ordered a specs form Lenskart on 27th of september and returned but Refund not Reflecting, Its almost 16 Days they say silly reasons but no correct reason and each say each reason when called for help. ₹3108 is at stake. they say the refund is initiated on 4th of october but now its 19th the fund is not reflecting...

My flexible frame was broken within a month

Plz help me. My flexible frame was broken within a month. How can i claim the warranty? What a poor frame quality!

Because I went to the shop and they told me you should buy a new frame, which costs 2, 500.
Anyone tell how can i resolve this?

Order ID : [protected]
MY phone no : [protected]...

We ordered a pair of glasses from lenskart narsingi branch in hyderabad on 7th October and the delivery date was given as 11th October..Neither the customer support or no one is giving the status on the order..the status of the order is showing as same from October..The order is not getting cancelled also..Please see below order id# [protected]...