Lenskart Complaints & Reviews

I have purchased 2 sunglasses from lenskart along with gold membership, My bank statement also reflect that payment is already made but app shows that it is till pending.

order no-[protected]

Hi Lenskart Team! I would like to raise this topic again with you as I have not heard back from your support team over my emails. They keep closing my issue without a resolution.

When I purchased my glasses in the lenskart store on buy 1 get 1 offer. I was told that the pair with less amount would be free.(Pair 1 - 4500 INR, Pair 2 - 2900, and that pair 2 will be free ). I expected the same to reflect on invoice and I confirmed this beforehand as it was essential for me that it will reflect in the same way on the invoice (1 on 1 free) as well to get my full insurance claim on the 1st pair costing 4500.

Now, on the invoice the invoice mentions partial discount on both the glasses and the price of pair 1 is shown reduced to 2700 as opposed to 4500. Instead of this the cost should have been 4500 for first pair and 2900 for second pair with a discount of 2900.

This is not acceptable at all. Requesting you to provide me the correct invoice as you advertised the offer or refund the money I have to loose on the insurance because of the incorrect invoice provided by lenskart just because of your stupid invoicing system!!

I purchased a pair of contact lens from lenskart physical store in nanganallur, Chennai on 17-Jun. I received the product and the store did not provide an invoice stating that it can be downloaded from the app, The app doesn't have an option to download invoice and i have contacted customer case for 2 times for this simple utility and they are not providing me a way forward. I had already mentioned that i need the invoice for a reimbursement...

Purchased two glasses of 1499 and 1299
Returned two glasses, for exchange
Selected two glasses in store
Both being 1499 so paid additional 236 rupees
Exchange is not being processed from the local store because of application error.
They were not able to process the exchange for a day old purchased item.
Now its the 5th day, no exchanged product, no refund nothing as if the money is thrown in cash.
Wasted my working hours for followup and store visit, for a simple within policy exchange.

I prachi patil would like to inform you that I had purchased lenskart frame glasses from miraroad mumbai store on[protected] . I was informed by lenskart staff from miraroad store that frame glass is unbreakable but to my disbelief that frame glass has broken as per image attached for you reference.

I had purchased the product because I believe I would get best quality product from lenskart but I was wrong, in less than 2year the frame glass broke toady[protected] I went at the miraroad store to inform them about the poor quality product delivered to me, but the store manager was not able to resolve my issue.

I request you to kindly look into the matter and do the needful. Kindly reply me at my mail id bharti.d.[protected]@gmail.com

I ordered two sunglasses on 12th June and they told the delivery date will be 16 th June but most probably it will be 15 th June. Today is 16th June and my order has not been delivered till now and they don’t know where my order is and I want to wear that sunglasses Tomorrow

I would like to escalate the Order# [protected]

On June 15th, I explicitly told the chat rep, Shruti, to have the height of the glass of 29mm. She confirmed the same and then later the day I understand that the order which was being processed was for 26mm and not 29mm! Shruti was also arguing with me that the lens size can only be decreased and not increased!
There is big knowledge gap within customer service

Then I reached out to customer rep- Gurvinder. he confirmed someone will reach out to me to fix this, but no one reached out to me

Next day, I bought this issue with another customer rep- Mala Sharma. She was so pathetic with regards to customer service. She doesnt have basic knowledge on how to work with customers. Complete rudeness!
Then I understand, its just not me we have people who had bad experience with her:
https://www.consumercomplaints.in/lenskart-absolutely-horrific-c2972329

Then, now I ask for a refund, another customer rep is stating they need 24-48 hours. Why should a customer wait that long for a refund to be raised for a mistake which Lenskart made

Over all- pathetic service form lenskart. Please fix the online and chat support before customers get frustrated and never buy glasses again from lenskart

I bought 2 specs with insurance, now Lenskart is saying only one specs can be claimed in insurance. Secondly thier insurance policies are not clear. They do not insurance T&C while sell the same.

Regards
Deepak Kumar
[protected]

I ordered a return for a lenskart eyeglass of Rs.566 on 7th of June...my product was picked up on 8th of June but still the refund is not completed.In the app it always increases the last day of refund completion... previously it was 12th then it became 15th, then 16th and today 18th...I also emailed lenskart support but no response from their side either

I ordered spectacles lenskart on may 31st 2022. In first attempt it showed transaction failed. So i tried again and order got placed. However money got deducted twice. Order ID [protected]...

It has been 2-3 years since I bought a pair of glasses for me and my mom worth 12k each. I have noticed that in recent times the glass has started developing air Bubbles on the surface maybe because of green coating or whatever. Had also visited a lenskart showroom where they told that it cannot be fixed. Why would you charge such a high amount of it's the same quality as any other brand

Wrost company team, just hrashment, they think just they are educated, specially VR Punjab Mall, Mohali team and online customer support Asif, place order without confirm address, mobile number, name,
Did not understand how company works?

Hi there, today i went to lenskart store which is located in
Plot No 4, P6, Ground Floor, Talwandi, adjacent to Rajasthan Juice Centre, Kota, Rajasthan 324005. i was there for around one and a half hour waiting for my checkup.. there was only 2 or 1 person before me for their eye checkup they said to me to wait for a while until their eye getting check I think that both of them went back from the eye checkup room in 10 minutes and...

For quite few days i was having conversation as well as chat with lenscart people including senior support person named Ashida (if i am correct) regarding the wrong allignment of the glass i got. They promised me several times the solution. But till date nobody resolved the issue . I got cheated from lenscart customer service people.i need the solution and want to escalate this issue to the senior people/authorities concerned as this should not has happen to a lenscart customer.

Lenskart has worst customer support and worst escalation, infact I have first time whose CEO's doesn't care of.. Otherwise every Good CEO's care for their Brand Value.

It's been days and days for my Return for the Order ID [protected] which I received absolutely different than what I ordered. I ordered Carrera 147mm and received 145mm in Cheap Vincent Chase Box.. I don't know but it seems Lenskart selling used items.

It's been days days I contacting them but everytime no resolution except the template response. Their own Return Courier is not delivered the return item, so why let the customer suffer for it..?

No escalation, no customer support for resolution.. Really worst company I have seen.. Now very soon Lenskart will see the impact.

Dear team,
i have visited 02 lenskart outlet dated(09 june20) 01 store Address: 7 & 001, Building No, Shop No 6, 61/62, near Station Road, Sector 1, Shanti Nagar, Mira Road, Mumbai, Maharashtra 401107 as there was no one to assist us we started choosing our frame and finally after selction we approached the executive for eye testing but the executive informed us that the testing could not be done due to some technical glitch than i asked him what should be done he guided me to another store .02 store Address: Shop No 37, 38 & 39, Ground Flr Poonam Est Cluster 2, Bldg, No 3, Mira Rd, near Shanti Chowk, Thane, Maharashtra 401107 in second store also same scenario no one to assist i personally approached them they gave me other reason that our internet is not working so eye test could not be done how come eye testing is done online as it was urgent so we approached to a local shop and done with eye testing and than we visited 01 store opp to mira road station and again we went in search of executive because of same scenario no one to assist and finally i could place order .
please do find the order id and testing slip done from local vendor and do look into this matter

I placed order on date 31-May-2022 with Order ID: [protected]. Total price of order is 5188 INR with total 3 items. Today is last date delivery but still my order is on hold. I contacted customer care and sales team and they are telling different different technical issues at lenskart end. I am very frusted and feeling cheated. Still I am waiting for order.

I ordered two lenes from your Bhilia outlet on 4th June and done online transaction by scanning your qr code amount of 2500 nor they are accepting my order nor they r refunding my money back I m tired of calling them

I have visited store in greater Noida Grand vience mall in your lenskart store. Your employee name Mr upadhyay misbehave and told me rudely that I have to wait for my turn. He said talk when asked to talk or when your number came.

Payment already debited from my bank account but order is not showing confirmed, please assist....