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www.lenskart.com
3.9
Updated: Nov 20, 2025
Complaints 1681
Resolved
1227
Unresolved
454
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Lenskart reviews & complaints page 15

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S
Shyam030996
from Hosur, Tamil Nadu
Oct 15, 2022
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Hello, i have been receiving spam calls from Lenskart on repeat and even I ask them to remove my number from promotional calls that doesn’t seem to resolve anything.After blocking around 10 different numbers I still regularly get calls from them from new numbers like [protected] and so on.
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Hi There, we apologize for the inconvenience. We request you to kindly share the contact number through the emai to [protected]@lenskart.com, so that we can unsubscribe you from promotional services of Lenskart.
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    [email protected]
    Oct 13, 2022
    Resolved
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    Resolved

    It's been 2 months I buyed a spect from you it's John jacobs ultimateflex the frame with the lens costs me ₹9000. I used the product and handle it with care and also keep it in the case then too the black colour of the spect has shredded the spects are getting loose to my face. Even caring too much scratches are getting on the lens. I want these issues to be fixed.
    Nov 19, 2022
    Complaint marked as Resolved 
    Verified Support
    Oct 18, 2022
    Lenskart Customer Care's response     Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
    View replies
    Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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      S
      Suma Pantula
      from Hyderabad, Telangana
      Oct 13, 2022
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      I didn't get my refund back , but in the app it's showing refund completed

      Hye, there I'm suma Pantula I'm a student so I have very high screen timing so I have ordered blu light glasses from the lenskart app on 27th Sept. My order ID:- [protected] . So within 2 day I got my glasses but I didn't like the fit . So I decided to return it . I had an option of returning it in the store on 30th sept in which I suppose to get immediate refund but the agent told me the money will be refunded in your account within 4 to...
      +2 photos
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      N
      neebatra
      from Gurgaon, Haryana
      Oct 11, 2022
      Resolved
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      Resolved

      Address: Lenskart F-4 & 5, Vikas Marg, Vijay Block, Block E, Laxmi Nagar, New Delhi, Delhi 110092

      Hello

      Myself Neeraj Batra, visited Lenskart Outlet in Laxmi Nagar, Delhi (F-4 & 5, Vikas Marg, Vijay Block, Block E, Laxmi Nagar, New Delhi, Delhi 110092) on 25th SEP 2022 and ordered Specs for myself and mother worth 15K.

      After finishing the ordering formalities, I was told to pay full amount (15K) which I did and i was asked that I would get the product delivered at my residence by 6th OCT 2022.

      Today is 11th OCT, and Lenskart has no idea by when they will deliver it and just saying we will try to deliver as soon as possible.

      Need help in this matter else despite paying well in advance and waiting for specs to be delivered and getting no hope despite making several reminders to Lenskart Team

      Regards
      Neeraj Batra
      [protected]
      Nov 13, 2022
      Complaint marked as Resolved 
      Verified Support
      Oct 13, 2022
      Lenskart Customer Care's response       Hi Neeraj, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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        N
        Nathan GL
        from Chennai, Tamil Nadu
        Oct 11, 2022
        Resolved
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        Resolved

        Address: Ambattur, Chennai, TN

        Dear Sir/Mam,
        A few days before on 4th/10/22, I have ordered new lens for my existing frame (also own make Vincent chase) with latest vision specs to lenskart and fully paid (Rs.1960), on 8/10/22 received a message saying my order is ready and asked me to collect the glasses from Ambattur store (Chennai, TN). At the time of taking delivery, I found that the lens is chipped off on right eye lens, and the store personal said they will replace and asked me to collect after two days, and yesterday I have called the store to confirm for collection, but they are replying they have sent a mail to Customer care yet to get reply from them for replacement. Since I have only one reading glass, kindly look into this issue and expedite soon for replacement of lens.

        All I now want is to get my lens replaced and handed over to me ASAP.

        Regards,
        Nathan GL
        Nov 12, 2022
        Complaint marked as Resolved 
        Oct 11, 2022
        Updated by Nathan GL         Update on the above complaint,
        Lenskart app is showing the order is handed over to customer.

        regards,
        Nathan
        Oct 11, 2022
        Updated by Nathan GL         Update on the above complaint,
        The Lenskart app is showing the order is handed over to customer. which is not correct the glass is still with them. kindly expedite.

        regards,
        Nathan
        Verified Support
        Oct 12, 2022
        Lenskart Customer Care's response         Hi Nathan! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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          A
          Advocate Ashutosh Garg
          from Delhi, Delhi
          Oct 8, 2022
          Resolved
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          Resolved

          I went to Lenskart Sector -7, Rohini showroom on 07.10.2022 to get fitting of my specs done. The staff there told me that it cannot be done & will be covered in insurance. They raised my claim. I received a message from the insurance company that my claim has been rejected for: "Reason: REQUEST FROM VSM ".
          I tried calling their helpline number but my call was unanswered for over 15 minutes & then suddenly it got disconnected.
          I regret my decision of visiting their store and spending over 40k in last 4 years.
          Nov 10, 2022
          Complaint marked as Resolved 
          Verified Support
          Oct 10, 2022
          Lenskart Customer Care's response           Hi Ashutosh ! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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            R
            Raveena dhall
            Oct 7, 2022
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            Address: Shahdara

            My specs are slanting. Its not straight
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            Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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              G
              GaganSingh12
              from Noida, Uttar Pradesh
              Oct 5, 2022
              Resolved
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              Resolved

              Address: Lenskart, Sector- 18, Noida

              My request for insurance has been rejected and the reason is 'Request From VSM'.
              I had a very bad experience with lenskart, I need a solution for this problem.

              I think purchasing 4000rs specs from this company is worthless. They take extra money from you in the name of insurance and when you go for claim they give you lame excuses and don't give you any claim.
              +2 photos
              Nov 12, 2022
              Complaint marked as Resolved 
              Verified Support
              Oct 08, 2022
              Lenskart Customer Care's response               Hi Gagan, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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                S
                ShafaqAnsari
                from Mumbai, Maharashtra
                Oct 2, 2022
                Resolved
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                Resolved

                Address: Mira Road East, Mumbai.

                I made a payment of Rs 3, 024 rs for my order, the same got debited from my account at the same time. All this happened on 27th Sept, 2022. The problem started when their server had issues and they did not receive the amount. I was told that the refund will be initiated within 48 hours and I vl b receiving a link or a message, nothing happened as such till date, today being 2nd Oct, I again followed up, and to my surprise the person at the outlet which was till now giving me assurance of my refund initiation told me that the Backend TEAM Is not co co operating. I hav not received any bill, any receipt, any message, any link or any damn confirmation from their end. I have waited enough now and I urge that my order reaches me with a complete 50% compensation due to the trouble this brand has given me.
                Nov 6, 2022
                Complaint marked as Resolved 
                Verified Support
                Oct 05, 2022
                Lenskart Customer Care's response                 Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your contact details so that we can assist you in a better manner. Thank you.
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                  A
                  Abbus
                  from Mumbai, Maharashtra
                  Oct 1, 2022
                  Resolved
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                  Resolved

                  We visited lenskart store in Manjalpur Vadodara on 29th September but since there was some software glitch related to offers and to our surprise they asked us to leave and said will fix the problem and call back within 24 hours but it has since been more than 48 hours without any return call.

                  I guess this is what is called arrogance and monopolistic attitude.
                  Nov 3, 2022
                  Complaint marked as Resolved 
                  Verified Support
                  Oct 02, 2022
                  Lenskart Customer Care's response                   Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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                    A
                    Arunava_1
                    from Kolkata, West Bengal
                    Sep 30, 2022
                    Resolved
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                    Resolved

                    My order id is [protected] as on 7.9.22
                    Soon after I cancelled it and I was promised refund within 14 days.
                    They failed in doing so.
                    The customer care has a bunch o[censored]seless brainless people who literally have no idea how to deal with this.
                    They are asking me to wait for 24-48 hours each time I am trying to contact them with this issue.
                    Sep 30, 2022
                    Complaint marked as Resolved 
                    Refund received within few hours of complaint
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                      G
                      gaurav_0997
                      Sep 30, 2022
                      Resolved
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                      Resolved

                      Dear Sir:
                      With refernce to my order no [protected] dated 26 sep 2022, i uploaded the prescription at the time of order.

                      The delivery committed was 30 september 2022.

                      I received a information regarding delay in delivery with message of "delay in power confirmation"

                      This is a matter o[censored]tter surprise to me and it is not acceptable.

                      KIndly arrange sheduled delivery on 30 sep 2022 .

                      Your reply is awaited.

                      Regards,

                      Gaurav Bhatia
                      [protected]
                      Nov 11, 2022
                      Complaint marked as Resolved 
                      Verified Support
                      Oct 02, 2022
                      Lenskart Customer Care's response                       Hi Gaurav! We can understand the situation and we really apologize for the inconvenience caused. Further, we would like to inform you that your refund is completed from our side on 02.10.2022. We have shared all the related information with you via SMS. Thank you.
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                        S
                        Siddhi Dhapre
                        from Pune, Maharashtra
                        Sep 29, 2022
                        Resolved
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                        Resolved

                        Address: Sadashiv Peth, Kumthekar Road Pune
                        Website: Na

                        Hello Team,

                        Greetings of the day

                        It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

                        It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

                        Kindly initiate my refund

                        Regards,
                        Siddhi Patil
                        Nov 12, 2022
                        Complaint marked as Resolved 
                        Sep 29, 2022
                        Updated by Siddhi Dhapre                         Hello Team,

                        Greetings of the day

                        It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

                        It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

                        Kindly initiate my refund

                        Regards,
                        Siddhi Patil
                        Sep 29, 2022
                        Updated by Siddhi Dhapre                         Hello Team,

                        Greetings of the day

                        It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

                        It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

                        Kindly initiate my refund

                        Regards,
                        Siddhi Patil
                        Verified Support
                        Oct 02, 2022
                        Lenskart Customer Care's response                         Hi Siddhi! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your order id/ contact details so that we can assist you in a better manner. Thank you.
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                          A
                          AbhijeetPrakash001
                          Sep 29, 2022
                          Resolved
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                          Resolved

                          Not providing Invoice

                          I purchased a pair of contact lens from lenskart physical store in Patna, I received the product and the store did not provide an invoice stating that it can be downloaded from the app, The app doesn't have an option to download invoice Pls provide a resolution ASAP
                          Order ID: [protected]

                          Today is the last day of submitting the reimbursement for me

                          How can a company not provide invoice, looks like a big...
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                          Avkanica
                          from NOIDA, Uttar Pradesh
                          Sep 23, 2022
                          Resolved
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                          Resolved

                          Not receive any store credit

                          My product is picked up on 17 sep. And still didn't receive any store credit or not able to place an exchange order. Since 18 of sep there customer service always saying wait for 24-48 hrs. Every time they keep saying this again and again. Order I'd is [protected]...
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                          chirayu007
                          from Udaipur, Rajasthan
                          Sep 21, 2022
                          Resolved
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                          Resolved

                          I ordered 'Lenskart Blu | Zero Power Blue Cut Computer Glasses | Anti Glare, Lightweight & Blocks Harmful Rays | UV Protection Specs | Men & Women | Medium | LB E13526' from Amazon.

                          It was delivered yesterday and today it was accidentally broken by me.

                          Just want to know if I can get the frames fixed/replaced at Lenskart store.

                          Amazon Order Number[protected]

                          Thanks & Regards
                          Oct 23, 2022
                          Complaint marked as Resolved 
                          Verified Support
                          Sep 22, 2022
                          Lenskart Customer Care's response                           Hi There, Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                            A
                            Arman Shareef
                            Sep 20, 2022
                            Resolved
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                            Resolved

                            Address: Aghapura, Hyderabad

                            I paid 34 rupees for gold membership after applying coupon but yet the membership is not activated and couldn't get the most out of it
                            +1 photos
                            Oct 25, 2022
                            Complaint marked as Resolved 
                            Verified Support
                            Sep 22, 2022
                            Lenskart Customer Care's response                             Hi There, Sorry to hear about your unpleasant experience. Please help us with your Order no# /contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                              A
                              ABUL FAIZ Khan
                              Sep 20, 2022
                              Resolved
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                              Resolved

                              Address: W-123, GREATER KAILASHPART-2 New Delhi, INDIA

                              Hello i had ordered glasses from a lenskart by going to their store which was done on 13sep 2022 those people gave me the date of 17sep 2022 and the product didn't deliver then gave next day 18 but that day also didn't come by doing this these people 5 The day is over and the daily dates are changing and on calling these people say thatYou will get it by 8 pm but completely disturbed, I am a medical student and I have to give FMGE exam in December and read a lot more time to give me laptop tablet pe, in that affair I read to put eye drops and I am having trouble with a lot of things I want to oppose against thembe empowered
                              Oct 22, 2022
                              Complaint marked as Resolved 
                              Sep 20, 2022
                              Updated by ABUL FAIZ Khan                               Please help me

                              Verified Support
                              Sep 21, 2022
                              Lenskart Customer Care's response                               Hi There, please note that we are working on the issue raised by you. Kindly bear with us and allow some time. Solicit your patience
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                                S
                                skymars
                                Sep 16, 2022
                                Resolved
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                                Resolved

                                I had paid an amount of 2251 Rs on 12/04/22.The app is showing as the payment is pending.I contacted the customer care and each day they will say to wait for 24-48 hrs.Today is the fifth day from the payment.Yet they doesn't have a proper reply.
                                Oct 23, 2022
                                Complaint marked as Resolved 
                                Sep 17, 2022
                                Updated by skymars                                 No update yet.Same response and same replies.It is around 6 days.
                                Verified Support
                                Sep 21, 2022
                                Lenskart Customer Care's response                                 Hi There, Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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                                  Uzzma
                                  from new delhi, Delhi
                                  Sep 14, 2022
                                  Resolved
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                                  Resolved

                                  This issue is regarding the employee named Mohd Saqib who works in the Kamla Nagar Banglow Road store of Lanskart New Delhi. We went to the store regarding an issue that we were facing after receiving our order. He was extremely rude to us. Taunted us. Didn't help us at all.
                                  Oct 23, 2022
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Sep 22, 2022
                                  Lenskart Customer Care's response                                   Hi There, Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible. Thank you
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