Lenskart Complaints & Reviews

Order id-[protected]
product id-152511 and 143131
I order 2 glasses online by the help of sales representative(ADITI GAUR) for my daughter which she has a multifocal glasses and she is wearing from 2yrs.while ordering online i sent her my daughters power prescription. she said that this is single vision glasses not a multifocal glasses. i was shocked and i said that can you please check. i know that she has no knowledge to read the prescription. then i select 2 glasses and order online. after 5mins i check that she add the wrong power. so i called her and cancle it straight away and asked for store credit so i can use that for multifocal glasses. and i called 3times within a 2days and keep telling them that dont send a parcle here as i am living in melbourne AUSTRALIA.
GUESS WHAT they sent it here even i cant use those glasses and cant send it back either which one is expensive from here. now the thing is that was not my fault and clearly told them to give me store credit. but now they are not giving me store credit. I need my money back.

I ordered a specs form Lenskart on 27th of september and returned but Refund not Reflecting, Its almost 16 Days they say silly reasons but no correct reason and each say each reason when called for help. ₹3108 is at stake. they say the refund is initiated on 4th of october but now its 19th the fund is not reflecting

My flexible frame was broken within a month

Plz help me. My flexible frame was broken within a month. How can i claim the warranty? What a poor frame quality!

Because I went to the shop and they told me you should buy a new frame, which costs 2, 500.
Anyone tell how can i resolve this?

Order ID : [protected]
MY phone no : [protected]

We ordered a pair of glasses from lenskart narsingi branch in hyderabad on 7th October and the delivery date was given as 11th October..Neither the customer support or no one is giving the status on the order..the status of the order is showing as same from October..The order is not getting cancelled also..Please see below order id# [protected]

Dear sir

1. Iam susheel dhyani. I had ordered a frame with eyeglasses from lenskart on 08 Oct 22. I paid for the same but did not receive the glasses as per the date mentioned in the app that is 17 Oct 22. Additionally, your firm has not even bothered to give me a call and tell me the issue. On calling customer service i was told that the the frame is not available in stock.

2. I would like to mention that this is an absolutely unprofessional attitude from your firm. Once a product is ordered and paid for, there is no reason for you to say that the stock has ended.

3. Moreover, there is no way to contact your reps as everything on the app is chat based. It is extremely inconvenient.

4. I have been waiting for my specs. I request you to look into the matter and get back to me on my number [protected].

5. Non communication from your end would mean that you are not interested in customer satisfaction and no delivery of item will force me to believe that a fraud has been done by your firm. Consequently, i will be forced to raise a complaint in the consumer court

Sir,

We purchased almost 20000/- worth of Power and Sunglass for myself and for my son on 08/10/22 from your agent at shivamogga Karnataka Branch. While booking we clearly gave all the data of Name and address for issuing an invoice. But unfortunately, they issued an invoice with the billing address and delivery address as their shop address instead of the billing address of the customer.

We have been communicating...

Hello, i have been receiving spam calls from Lenskart on repeat and even I ask them to remove my number from promotional calls that doesn’t seem to resolve anything.After blocking around 10 different numbers I still regularly get calls from them from new numbers like [protected] and so on.

It's been 2 months I buyed a spect from you it's John jacobs ultimateflex the frame with the lens costs me ₹9000. I used the product and handle it with care and also keep it in the case then too the black colour of the spect has shredded the spects are getting loose to my face. Even caring too much scratches are getting on the lens. I want these issues to be fixed.

Hye, there I'm suma Pantula I'm a student so I have very high screen timing so I have ordered blu light glasses from the lenskart app on 27th Sept. My order ID:- [protected] . So within 2 day I got my glasses but I didn't like the fit . So I decided to return it . I had an option of returning it in the store on 30th sept in which I suppose to get immediate refund but the agent told me the money will be refunded in your account within 4 to...

Hello

Myself Neeraj Batra, visited Lenskart Outlet in Laxmi Nagar, Delhi (F-4 & 5, Vikas Marg, Vijay Block, Block E, Laxmi Nagar, New Delhi, Delhi 110092) on 25th SEP 2022 and ordered Specs for myself and mother worth 15K.

After finishing the ordering formalities, I was told to pay full amount (15K) which I did and i was asked that I would get the product delivered at my residence by 6th OCT 2022.

Today is 11th OCT, and Lenskart has no idea by when they will deliver it and just saying we will try to deliver as soon as possible.

Need help in this matter else despite paying well in advance and waiting for specs to be delivered and getting no hope despite making several reminders to Lenskart Team

Regards
Neeraj Batra
[protected]

Dear Sir/Mam,
A few days before on 4th/10/22, I have ordered new lens for my existing frame (also own make Vincent chase) with latest vision specs to lenskart and fully paid (Rs.1960), on 8/10/22 received a message saying my order is ready and asked me to collect the glasses from Ambattur store (Chennai, TN). At the time of taking delivery, I found that the lens is chipped off on right eye lens, and the store personal said they will replace and asked me to collect after two days, and yesterday I have called the store to confirm for collection, but they are replying they have sent a mail to Customer care yet to get reply from them for replacement. Since I have only one reading glass, kindly look into this issue and expedite soon for replacement of lens.

All I now want is to get my lens replaced and handed over to me ASAP.

Regards,
Nathan GL

I went to Lenskart Sector -7, Rohini showroom on 07.10.2022 to get fitting of my specs done. The staff there told me that it cannot be done & will be covered in insurance. They raised my claim. I received a message from the insurance company that my claim has been rejected for: "Reason: REQUEST FROM VSM ".
I tried calling their helpline number but my call was unanswered for over 15 minutes & then suddenly it got disconnected.
I regret my decision of visiting their store and spending over 40k in last 4 years.

My specs are slanting. Its not straight

My request for insurance has been rejected and the reason is 'Request From VSM'.
I had a very bad experience with lenskart, I need a solution for this problem.

I think purchasing 4000rs specs from this company is worthless. They take extra money from you in the name of insurance and when you go for claim they give you lame excuses and don't give you any claim.

I made a payment of Rs 3, 024 rs for my order, the same got debited from my account at the same time. All this happened on 27th Sept, 2022. The problem started when their server had issues and they did not receive the amount. I was told that the refund will be initiated within 48 hours and I vl b receiving a link or a message, nothing happened as such till date, today being 2nd Oct, I again followed up, and to my surprise the person at the outlet which was till now giving me assurance of my refund initiation told me that the Backend TEAM Is not co co operating. I hav not received any bill, any receipt, any message, any link or any damn confirmation from their end. I have waited enough now and I urge that my order reaches me with a complete 50% compensation due to the trouble this brand has given me.

We visited lenskart store in Manjalpur Vadodara on 29th September but since there was some software glitch related to offers and to our surprise they asked us to leave and said will fix the problem and call back within 24 hours but it has since been more than 48 hours without any return call.

I guess this is what is called arrogance and monopolistic attitude.

My order id is [protected] as on 7.9.22
Soon after I cancelled it and I was promised refund within 14 days.
They failed in doing so.
The customer care has a bunch o[censored]seless brainless people who literally have no idea how to deal with this.
They are asking me to wait for 24-48 hours each time I am trying to contact them with this issue.

Dear Sir:
With refernce to my order no [protected] dated 26 sep 2022, i uploaded the prescription at the time of order.

The delivery committed was 30 september 2022.

I received a information regarding delay in delivery with message of "delay in power confirmation"

This is a matter o[censored]tter surprise to me and it is not acceptable.

KIndly arrange sheduled delivery on 30 sep 2022 .

Your reply is awaited.

Regards,

Gaurav Bhatia
[protected]

Hello Team,

Greetings of the day

It’s been more than a month that you have failed to deliver my product despite of being your loyal customer since years.

It was pathetic experience in one of your store of JM Road Pune where one of your executive has given wrong pair of lenses and despite of giving correct information the he has given me only one single lens though after complaining it was promised to me that would be providing me another pair of lenses but they fail to do so and it’s been more than 40 days now .

Kindly initiate my refund

Regards,
Siddhi Patil

I purchased a pair of contact lens from lenskart physical store in Patna, I received the product and the store did not provide an invoice stating that it can be downloaded from the app, The app doesn't have an option to download invoice Pls provide a resolution ASAP
Order ID: [protected]

Today is the last day of submitting the reimbursement for me

How can a company not provide invoice, looks like a big...