Claimed

Lenskart Complaints & Reviews

4.1
Updated: Jul 19, 2026
Complaints 1696
Resolved
1341
Unresolved
355
Contacts

File a complaint to Lenskart

Having problems with Lenskart?

File a complaint and get it resolved by Lenskart customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Lenskart reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Br28271
Feb 24, 2023
Resolved
Report
Copy
Resolved

I had orrderred a Sunglass Frame on Lesnkart App and the same was delivered as per expectation. After receiving the frame, I wanted to use the same as my power glass and hence I went to their Store at Subedari, Warangal.
At first, they refused to provide the services. After a long discussion, they agreed to get the work done and informed me that it would take 6-7 days. I was ready to make the payment through a Credit card, but they refused to accept payment through a Credit card and insisted on payment through Paytm. Again after a long discussion, they agreed to get the work done and then I would be asked to pay.
However after 6 days, today I got a call to make the payment to start the work at their end.

My two questions to Lenskart are:
1. Why you wasted 6 days and then again insisting the payment before starting the work?
2. Why you refused to take payment through a credit card.
Feb 13, 2026
Complaint marked as Resolved 
Verified Support
Mar 01, 2023
Lenskart Customer Care's response
Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Br28271
    Feb 24, 2023
    Resolved
    Report
    Copy
    Resolved

    I've ordered one frame online on your Mobile App vide order Id [protected]. After receipt of the frame, I wanted to convert it into power glass and I came to your shop at Sundari, Warangal. At first, the service was refused. After lot of discussion, later they agreed to provide the service and told me that it will take 6-7 days (more than required) as they had to send the frame to Hyderabad. I was ready to make the payment through credit card. But they insisted for payment through Paytm. Again after lot of discussion, they agreed to send the frame to Hyderabad telling me that once frame would come, I should make payment.
    Today after 6 days, I got a call to make the payment. When I enquired about the status, I was informed that the work will start only after payment.
    My question are
    1. Why 6 days wasted to clarify that the work will start only after payment?
    2. Why it took 46 hours for Lens kary to contact me for payment after delivery of frame at Hyderabad
    2. Whether Lenskart does not take payment through Credit Card.

    Pathetic is the moderate word to describe your service. Mr Piyush Bansal talks about vision on TV but is this the vision you people envisaging ??
    Apr 12, 2023
    Complaint marked as Resolved 
    Verified Support
    Mar 01, 2023
    Lenskart Customer Care's response
    Hi Dear! please note that we are working on the issue raised by you. Kindly bear with us and allow sometime. Solicit your patience. Thank you.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Prashant Shinagare
      Feb 24, 2023
      Resolved
      Report
      Copy
      Resolved

      Address: Banashankari 2nd Stage, Bangalore, Karnataka

      1. First I was given a wrong power glasses. I was finding it difficult to see that more than 5 feet further and would have met with an accident
      2. When I went for an exchanged, I requested if I could one of them till the time I get one, I was told that is not company policy. I had to be without glasses for all these days.
      3. I received a message stating that I can go pick up from the store between 12:00 and 5:00. When I went I was told you have placed only one order and that has not come. Customer service refused to look into and was told we'll get it delivered.
      4. When the glasses was received, I asked them to send it as promised and the person said, the manager is not around we'll let you know when we can do and blocked my call.

      One of the most horrible experience and will never ever suggest anyone. Also, will put all these points I faced on the internet
      Feb 13, 2026
      Complaint marked as Resolved 
      Verified Support
      Mar 01, 2023
      Lenskart Customer Care's response
      Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
      Verified Support
      Mar 01, 2023
      Lenskart Customer Care's response
      Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        sweety_ag
        Feb 23, 2023
        Resolved
        Report
        Copy
        Resolved

        I want a recipt for this order.
        Feb 13, 2026
        Complaint marked as Resolved 
        Verified Support
        Mar 01, 2023
        Lenskart Customer Care's response
        Hi There! please note that we are working on the issue raised by you. Kindly bear with us and allow sometime. Solicit your patience. Thank you.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Daniel chris 096
          from Hyderabad, Andhra Pradesh
          Feb 19, 2023
          Resolved
          Report
          Copy
          Resolved

          I shouldn't give even one star, very worst service and the customer service personnel did not even have time to attend us properly. They are heavily understaffed.

          I ordered a frame, and i asked them to place my older lens on the new frame which is as same as the frame I had before, it was done in a hurry in no time and after wearing, I had disturbance in my sight, initially I thought it was the change in frame but I had the same disturbance for 3 weeks and i visited the store 3 times with complaints of disturbance, then I went to an opthomologist and finally she said that the lens were placed the opposite of how it should be. The left lens in the right and the right lens in the left side. I was not even sure that this is a possibility, the lenses were reversly placed .I went back to this store and asked the staff how can they be this much negligent and they didn't even have any regret and the staff said " All this happens, dont mind, I'll change the sides and give you", my question is - If incase I met with and accident or something had gone wrong with my eyesight, will they take responsibility? This store is very highly understaffed Nd they are not even conserned abt their customers, they are a partial - service based industry but they are not responsible enough. I have had a very long customer relationship with Lenskart and it's heart- wrecking to see the standard go down as they have become popular. Ever Have I had this miserable experience at any store lenskart or with any other optician. Lenskart at it's worst.

          Store - Lenskart, Sharat city Mall,
          Mar 30, 2023
          Complaint marked as Resolved 
          Verified Support
          Feb 21, 2023
          Lenskart Customer Care's response
          Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rohit 9927
            Feb 18, 2023
            Resolved
            Report
            Copy
            Resolved

            Lenskart delivered useless product and no service support for that, just making noise of policies. Due to their technical issues why customer suffered. After 14 days no service.
            Feb 13, 2026
            Complaint marked as Resolved 
            Verified Support
            Feb 21, 2023
            Lenskart Customer Care's response
            Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pooh21091992
              from Delhi, Delhi
              Feb 17, 2023
              Resolved
              Report
              Copy
              Resolved

              Address: Vyapar kendra lenskart

              On Feb 15 I placed a return request for a spects, which was accepted and returned on same day by shadowfax, now I got a cashfree payments link by lenskart to put my account details for refund which also I did, and within next half hour I received a sms that refund is complete ( screenshots attached) my account number and ifsc code details were right as told by lenskart on mails as well account number is[protected] but I didnot receive any refund, I checked my bank statement and indeed there was no payment there as well, when I approached the lenskart regarding this they assured that payment done by cashfree end and provided a transaction reference number to ask from bank, I asked bank personnel at canara bank branch of sector 55 gurgaon and they claimed they don't have any credit by lenskart in my account, it's been 3 days and everyday some executive just writes the same bot message that they are investigating but they don't do anything about it..very shameless customer service with zero empathy for customers and their hard earned money, I shared all relevant screenshot as well of bank statements and chats with bank and lenskart previous executives but I have still not received my refund
              Mar 24, 2023
              Complaint marked as Resolved 
              Verified Support
              Feb 21, 2023
              Lenskart Customer Care's response
              Hi Pooja! please note that we are working on the issue raised by you. Kindly bear with us and allow sometime. Solicit your patience. Thank you.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pooh21091992
                from Delhi, Delhi
                Feb 17, 2023
                Report
                Copy

                Address: Vyapar kendra market, lenskart store
                Website: Lenskart

                On 14 february i placed a return refund request for one of my spects which were too huge on me (Details attached below), the specs was picked on 15 feb by shadowfax and by evening of same day i received a cashfree link for refund which asked me to give my account number and ifsc code, i gave all right details, account number is[protected] and within 20 minutes i received a confirmation on my sms that refund is complete but when i checked my bank statement there was no refund or credit from lenskart, i tried approaching them and they came up with a fake utr / transaction id which they told me[protected] and told to confirm from bank, i called my bank branch employee and asked them to check (Canara bank sec 55 gurgaon) and the lady told me no such transaction credit has occurred on 15th/16th/17th feb of 2912 rupees, i have tried approaching lenskart by raising issue everyday since past 3 days and everytime they send me a bot message claiming that the refund is done, i ask them if the refund is complete, why does my bank have no credit, why is cashfree not responding to my queries, somebody please help, i checked here on consumer forum and saw many such complaints against lenskart, i am shocked such a big company scamming public with fake utr to save a mere 2912... Have shame lenskart and cashfree both are providing worst services, i have shared all the relevant statements, details, even whatsapp chats with bank person, yet everyday lenskart just claims to investigate and at end of day they drop the same old bot message expecting me to not ask for my money again! Why are you stealing from honest people?!
                Verified Support
                Feb 21, 2023
                Lenskart Customer Care's response
                Hi Pooja! please note that we are working on the issue raised by you. Kindly bear with us and allow sometime. Solicit your patience. Thank you.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shreyak Ghosh
                  Feb 17, 2023
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have ordered for spectacles from lenskart through a field agent. 1st time tried theough upi which went to payment processing, the agent told that it failed and I paid again through debit card. Money got deducted for both payments. Now, lenskart is not returning the wrongly debited amount. I keep following up from 6th of February, they kept pushing the resolution late, started with 8th then 10th then 12th then 17th now 23rd. No proper resolution has been given, no proper communication has been shared.
                  Lenskart took my hard earned money and not returning it.
                  Order ID [protected]
                  Lenskart ticket id: 34437620
                  Feb 18, 2023
                  Complaint marked as Resolved 
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    MNP123
                    Feb 16, 2023
                    Report
                    Copy

                    Address: Lenskart.com
                    Website: www.lenskart.com

                    Lenskart just fake confrmation one mail and now no response. please help with these cheaters and take a strong action.

                    no one listening and listening to my query. can someone please help

                    2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                    https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 1/4
                    Mrinalini Pandit
                    Re: We have received your request:[protected] Lenskart.com
                    1 message
                    Mrinalini Pandit Mon, Feb 13, 2023 at 10:15 PM
                    To: Lenskart Care
                    Dear All,
                    Thank you for hearing me out.
                    Request for improvement on the following concers as mentioned below.
                    This is also to Confirm the booking of product on price of inr 362.
                    Remaining INR 846.72 to be credited to same mode of payment. (here online banking was used.
                    Request to confirm with order and the status of delivery expected date.
                    Regards
                    Mrinalini
                    On Mon, 13 Feb 2023, 7:46 pm Lenskart Care, wrote:
                    Dear Mrinalini,
                    Warm Greetings from Lenskart.com!
                    Thank you for giving this opportunity to assist you.
                    This is with reference to your order #[protected].
                    We would like to offer our deepest apologies for the trouble you had to experience with Lenskart. We appreciate
                    that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very
                    sorry that this happened to you but be rest assured it won’t happen again.
                    We prefer to learn and improve under better conditions but sometimes this is just not possible.
                    One more time we apologize for this error and we hope to keep you as part of our valued customer base for a
                    very long time.
                    As per your request we will offer the same order on price of 362.88. Please share the confirmation so that we can
                    process further.
                    Please do not hesitate to share your thoughts and feedback with us at any time.
                    Thanking you,
                    Vaibhav Sharma
                    Resolution Officer
                    On Mon, 13 Feb 2023 at 11:07 AM wrote:
                    Dear All,
                    Could you please advise on this open issue
                    On Sat, 11 Feb 2023, 8:08 pm Mrinalini Pandit, wrote:
                    Please be reminded I just received call now.. Which is too late to communicate.. Could you please be kind
                    enough and mindful of time to communicate over call.. Possible official hours from 9am to 6 pm IST wouod be
                    2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                    https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 2/4
                    fine..
                    Thank you for considering and though my issue remains unresolved by end of day.
                    Looking forward hearing in working hours.
                    Hope this should be helpful in resolution rather then me just sending numerous emails one after another
                    On Sat, 11 Feb 2023, 7:55 pm Lenskart Care, wrote:
                    Dear Mrinalini,
                    Warm Greetings from Lenskart.com!
                    Thank you for giving this opportunity to assist you.
                    This is with reference to your order #[protected].
                    We wish to inform you that we tried reaching you at your given contact number, but the phone was
                    unanswered.
                    Further, we request you to share your convenient time and alternate contact number, so we can arrange a
                    call back for you.
                    Please get back to us for any further assistance and query and do not hesitate to share your thoughts and
                    feedback with us at any time. We are here for you.
                    Thanking you,
                    Vaibhav Sharma
                    Resolution Officer
                    On Sat, 11 Feb 2023 at 01:41 PM wrote:
                    It's end of day., have not received any single uodate from Lenskart..
                    Is this the customer care and SLA time for escalated matter for response.??
                    On Sat, 11 Feb 2023, 6:04 pm Mrinalini Pandit, wrote:
                    Gentle reminder 2
                    May I request for response.
                    On Sat, 11 Feb 2023, 4:22 pm Mrinalini Pandit, wrote:
                    Gentle reminder 1
                    Dear Lenskart team,
                    Would anybody wouod like to acknowledge my email and close the issue today.
                    On Sat, 11 Feb 2023, 2:25 pm Mrinalini Pandit, wrote:
                    Lenskart. Could you please be kind enough to respond/acknowledge this email.
                    Regards
                    Mrinalini
                    On Sat, 11 Feb 2023, 12:57 pm Mrinalini Pandit, wrote:
                    Please advise how Lenskart would like to compensate on such harshment to customer.
                    In anticipation of quicker response and resolution
                    On Sat, 11 Feb 2023, 11:14 am Mrinalini Pandit, wrote:
                    Dear All,
                    1.Please be reminded of the value for bringing on time product delivery lost for is lost by
                    Lenskart.
                    2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                    https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 3/4
                    2.the product was ordered on 2nd Feb and to0day on 11th Feb i receive the update. I have
                    been calling lenskart support care everyday with no affirmation on delivery date. Now the
                    product is lost.
                    3. Lenkkart promise to deliver within 3 days of order placing. today is exactly 10th day from
                    2nd Feb when the product is yet not delivered.
                    4. the premium price of delivery is paid by me.
                    5. Lenskart today says that that above facility of 3 days is only for metropolitan city. then
                    should i pay the premium pice for non mentropolitan city.
                    6. Lenskart startup had a purpose to reach out to remote location. Is this is the orgaisation still
                    focussed with same thing as on date.
                    for above, i should be compensated for 70% on the price paid 1209.6 INR on the above reason
                    mentioned. Total to be paid as INR 362.88 as compensation on the delay, harassment, false
                    commitment, misleading customer, not communicating right action at time. Neither i want
                    replacement/ nor refund at this product as the lost time, harassment cannot be taken by
                    Lenkkart but it can only be compensated at this moment,
                    Note: Please get this cleared at the earliest as the compensation is must for suffering i have
                    gone through.
                    Kindly advise, if above statement will not be taken by Lenskart.
                    It is requested to avail reduction on INR 500 more on the product price
                    On Sat, 11 Feb 2023, 10:37 am Lenskart Care, wrote:
                    Dear Mrinalini Pandit,
                    Greetings from Lenskart.com!
                    According to our conversation on the phone, I would like to inform you that your order was
                    lost by the courier partner, so we are unable to provide delivery for your order, and we have
                    scheduled a callback from our supervisor for a better resolution.
                    Awaiting response!
                    Inconvenience is highly regretted.
                    Sincerely,
                    Bhawna
                    Lenskart Customer service
                    On Thu, 09 Feb 2023 at 06:02 AM wrote:
                    Dear Customer,
                    Thanks for writing to Lenskart Customer Service.
                    This is an acknowledgement email to confirm that we have received your request and a
                    ticket has been created. Our support staff will be reviewing your request and will get back
                    to you.
                    Happy to help
                    Lenskart Support Team
                    [protected][protected][protected][protected][protected][protected]--
                    This email may contain confidential and/or privileged information. If you are not the intended
                    recipient (or have received this e-mail in error) please notify the sender immediately and delete this email. Any unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail
                    is strictly prohibited. Any views or opinions presented are solely those of the author and do not
                    necessarily represent those of Lenskart.
                    [protected][protected][protected][protected][protected][protected]--
                    [protected][protected][protected][protected][protected][protected]--
                    2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                    https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 4/4
                    This email may contain confidential and/or privileged information. If you are not the intended recipient (or
                    have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any
                    unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail is strictly
                    prohibited. Any views or opinions presented are solely those of the author and do not necessarily represent
                    those of Lenskart.
                    [protected][protected][protected][protected][protected][protected]--
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      MNP123
                      Feb 16, 2023
                      Resolved
                      Report
                      Copy
                      Resolved

                      2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                      https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 1/4
                      Mrinalini Pandit
                      Re: We have received your request:[protected] Lenskart.com
                      1 message
                      Mrinalini Pandit Mon, Feb 13, 2023 at 10:15 PM
                      To: Lenskart Care
                      Dear All,
                      Thank you for hearing me out.
                      Request for improvement on the following concers as mentioned below.
                      This is also to Confirm the booking of product on price of inr 362.
                      Remaining INR 846.72 to be credited to same mode of payment. (here online banking was used.
                      Request to confirm with order and the status of delivery expected date.
                      Regards
                      Mrinalini
                      On Mon, 13 Feb 2023, 7:46 pm Lenskart Care, wrote:
                      Dear Mrinalini,
                      Warm Greetings from Lenskart.com!
                      Thank you for giving this opportunity to assist you.
                      This is with reference to your order #[protected].
                      We would like to offer our deepest apologies for the trouble you had to experience with Lenskart. We appreciate
                      that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very
                      sorry that this happened to you but be rest assured it won’t happen again.
                      We prefer to learn and improve under better conditions but sometimes this is just not possible.
                      One more time we apologize for this error and we hope to keep you as part of our valued customer base for a
                      very long time.
                      As per your request we will offer the same order on price of 362.88. Please share the confirmation so that we can
                      process further.
                      Please do not hesitate to share your thoughts and feedback with us at any time.
                      Thanking you,
                      Vaibhav Sharma
                      Resolution Officer
                      On Mon, 13 Feb 2023 at 11:07 AM wrote:
                      Dear All,
                      Could you please advise on this open issue
                      On Sat, 11 Feb 2023, 8:08 pm Mrinalini Pandit, wrote:
                      Please be reminded I just received call now.. Which is too late to communicate.. Could you please be kind
                      enough and mindful of time to communicate over call.. Possible official hours from 9am to 6 pm IST wouod be
                      2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                      https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 2/4
                      fine..
                      Thank you for considering and though my issue remains unresolved by end of day.
                      Looking forward hearing in working hours.
                      Hope this should be helpful in resolution rather then me just sending numerous emails one after another
                      On Sat, 11 Feb 2023, 7:55 pm Lenskart Care, wrote:
                      Dear Mrinalini,
                      Warm Greetings from Lenskart.com!
                      Thank you for giving this opportunity to assist you.
                      This is with reference to your order #[protected].
                      We wish to inform you that we tried reaching you at your given contact number, but the phone was
                      unanswered.
                      Further, we request you to share your convenient time and alternate contact number, so we can arrange a
                      call back for you.
                      Please get back to us for any further assistance and query and do not hesitate to share your thoughts and
                      feedback with us at any time. We are here for you.
                      Thanking you,
                      Vaibhav Sharma
                      Resolution Officer
                      On Sat, 11 Feb 2023 at 01:41 PM wrote:
                      It's end of day., have not received any single uodate from Lenskart..
                      Is this the customer care and SLA time for escalated matter for response.??
                      On Sat, 11 Feb 2023, 6:04 pm Mrinalini Pandit, wrote:
                      Gentle reminder 2
                      May I request for response.
                      On Sat, 11 Feb 2023, 4:22 pm Mrinalini Pandit, wrote:
                      Gentle reminder 1
                      Dear Lenskart team,
                      Would anybody wouod like to acknowledge my email and close the issue today.
                      On Sat, 11 Feb 2023, 2:25 pm Mrinalini Pandit, wrote:
                      Lenskart. Could you please be kind enough to respond/acknowledge this email.
                      Regards
                      Mrinalini
                      On Sat, 11 Feb 2023, 12:57 pm Mrinalini Pandit, wrote:
                      Please advise how Lenskart would like to compensate on such harshment to customer.
                      In anticipation of quicker response and resolution
                      On Sat, 11 Feb 2023, 11:14 am Mrinalini Pandit, wrote:
                      Dear All,
                      1.Please be reminded of the value for bringing on time product delivery lost for is lost by
                      Lenskart.
                      2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                      https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 3/4
                      2.the product was ordered on 2nd Feb and to0day on 11th Feb i receive the update. I have
                      been calling lenskart support care everyday with no affirmation on delivery date. Now the
                      product is lost.
                      3. Lenkkart promise to deliver within 3 days of order placing. today is exactly 10th day from
                      2nd Feb when the product is yet not delivered.
                      4. the premium price of delivery is paid by me.
                      5. Lenskart today says that that above facility of 3 days is only for metropolitan city. then
                      should i pay the premium pice for non mentropolitan city.
                      6. Lenskart startup had a purpose to reach out to remote location. Is this is the orgaisation still
                      focussed with same thing as on date.
                      for above, i should be compensated for 70% on the price paid 1209.6 INR on the above reason
                      mentioned. Total to be paid as INR 362.88 as compensation on the delay, harassment, false
                      commitment, misleading customer, not communicating right action at time. Neither i want
                      replacement/ nor refund at this product as the lost time, harassment cannot be taken by
                      Lenkkart but it can only be compensated at this moment,
                      Note: Please get this cleared at the earliest as the compensation is must for suffering i have
                      gone through.
                      Kindly advise, if above statement will not be taken by Lenskart.
                      It is requested to avail reduction on INR 500 more on the product price
                      On Sat, 11 Feb 2023, 10:37 am Lenskart Care, wrote:
                      Dear Mrinalini Pandit,
                      Greetings from Lenskart.com!
                      According to our conversation on the phone, I would like to inform you that your order was
                      lost by the courier partner, so we are unable to provide delivery for your order, and we have
                      scheduled a callback from our supervisor for a better resolution.
                      Awaiting response!
                      Inconvenience is highly regretted.
                      Sincerely,
                      Bhawna
                      Lenskart Customer service
                      On Thu, 09 Feb 2023 at 06:02 AM wrote:
                      Dear Customer,
                      Thanks for writing to Lenskart Customer Service.
                      This is an acknowledgement email to confirm that we have received your request and a
                      ticket has been created. Our support staff will be reviewing your request and will get back
                      to you.
                      Happy to help
                      Lenskart Support Team
                      [protected][protected][protected][protected][protected][protected]--
                      This email may contain confidential and/or privileged information. If you are not the intended
                      recipient (or have received this e-mail in error) please notify the sender immediately and delete this email. Any unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail
                      is strictly prohibited. Any views or opinions presented are solely those of the author and do not
                      necessarily represent those of Lenskart.
                      [protected][protected][protected][protected][protected][protected]--
                      [protected][protected][protected][protected][protected][protected]--
                      2/16/23, 6:04 PM Gmail - Re: We have received your request:[protected] Lenskart.com
                      https://mail.google.com/mail/u/0/?ik=535e44a752&view=pt&search=all&permthid=thre... 4/4
                      This email may contain confidential and/or privileged information. If you are not the intended recipient (or
                      have received this e-mail in error) please notify the sender immediately and delete this e-mail. Any
                      unauthorized copying, disclosure or distribution of this e-mail, or the material in this e-mail is strictly
                      prohibited. Any views or opinions presented are solely those of the author and do not necessarily represent
                      those of Lenskart.
                      [protected][protected][protected][protected][protected][protected]--
                      Apr 6, 2023
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 21, 2023
                      Lenskart Customer Care's response
                      Refund has been issued for Rs 1209.0000 against the order no# [protected] & [protected] for Rs 802.40
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Swarnali97
                        from Dharmanagar, Tripura
                        Feb 15, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Ramkrishna Mission Road, Dharmanagar, North Tripura

                        I have ordered a buy 1 get 1 eyeglass from lenskart in January 2023. Then I proceeded for the exchange because the submitted powers were wrong. One eyeglass has been successfully exchanged but the other one was placed an exchange with another frame by lenskart without my consent. Then lenskart customer care said that the exchange will be cancelled but the glass will be picked and I'll recive store credit and with the help of store credit they'll help me place the glass of my choice within the same price range and I won't have to pay. After that the store credit did come but they didn't help me place new glasses. Then I contacted them and then they placed the order but it said that I'll have to pay more 717 rupees. After that I again contacted and cancelled that order and they again placed another order where I didn't need to pay. But the order didn't show up in my account, so I contacted again and they said that this order is placed on another number! They said that another account has been merged with my account and the order placed there! Then I again raised complain they again cancelled it and told me to wait for store credit... Then the store credit also gone at that account! My store credit went to that account which is merged. Then they told me to wait for 48 hours so that my number will be merged with my account and store credit will come into my account... But it didn't happen they're keeping me on wait from many days and my store credit is also now on another person's account and my exchange order is also not placed.
                        Mar 26, 2023
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 21, 2023
                        Lenskart Customer Care's response
                        Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Avinashrai29
                          Feb 9, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          I have ordered an eyeglasses on 6th February 2023, and it was delivered on 9th February 2023, the packaging was sealed packed but when i opened the box there was no eyeglasses.
                          [protected] is my order I'd.
                          This was a very bad experience from purchasing from lenskart
                          Feb 14, 2026
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 14, 2023
                          Lenskart Customer Care's response
                          Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            pamposh
                            from Jammu, Jammu and Kashmir
                            Feb 6, 2023
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: H.No 407 sector 2 vinayak Nagar Muthi jammu 181205

                            Sur,
                            With due regards, I would like to inform you that I purchased two photochromatic specticals from janupur jammu (Jammu and kashmir) store vide order no [protected] on December 9th 2022. I used one pair of specticals for a month & a half then I found minute scratch on both the lenses but it became worst within a couple of days. Then I went to lodge compliant to the same store, they refused to help me.
                            On the day of purchasing I was promised warranty for any defect, but now they refused to exchange.
                            So I request you to kindly look into the matter
                            Feb 13, 2026
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 14, 2023
                            Lenskart Customer Care's response
                            Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              kishor shelokar
                              Feb 6, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              I bought frame from lenskart and break occurred in joint of glass within 3 months. lenskart make a fool to customer's selling very poor quality products.
                              Feb 13, 2026
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 14, 2023
                              Lenskart Customer Care's response
                              Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                NikhilP123
                                from Bengaluru, Karnataka
                                Feb 4, 2023
                                Report
                                Copy

                                Address: Sarjapura Bangalore, Bangalore, Karnataka

                                I got my glasses as per below details
                                The frame got broken in Jan month just in 5 month

                                Worst quality frame you delivered me

                                I am going to complain this in tweeter

                                Delivered: Lenskart order [protected] with Lenskart Air Eyeglasses is delivered. Track at https://x.narvar.com/2tKt69N
                                same thing happen with me, , I bought frame from lenskart and break occurred in joint of glass within 3 months. lenskart make a fool to customer's selling very poor quality products.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jonathan Daniell
                                  Feb 4, 2023
                                  Report
                                  Copy

                                  Address: Bilaspur, Chhattisgarh

                                  This customer service in the lenskart Bilaspur store is really bad, they don’t know how to talk to their customer, and when me and my dad were talking about how bad is the customer service is, the staff is asking us what are we talking about. Even while showing the product, they were least interested.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Prasanna Drburn
                                    Feb 1, 2023
                                    Report
                                    Copy

                                    I went to lens kart Kalyan nagar to repair my specs ( issue in the specs it's 2 months old and it become very losse for me and one is new specs and other one i have changed the lens). One execute went to to repair and he brought the specs more wide and he damaged the side support. And he said he will discuss with his supervisor and he took 20 min to return saying that his supervisor having food. And supervisor came after 30 min and she said we can't do anything and i told them to tight the side support and give. She said okay and she said it will take 10 to 15 min. So me and wife went for dinner for 30 min and came back. One specs they made okay and other specs is still not fitted and i said that to excutive.. his response is that's it we can't do anything and i got anger and asked give me the specs how i given to you. Then he went to repair and took 15 min

                                    He is very smart that he changes the side support of other specs and connected to my specs.do you guys think iam a fool.

                                    Now u guys tell is this the experience the customer to get. Refund my money

                                    Sharing the pictures and sure i will file a case
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sushmeet M Khaira
                                      Jan 31, 2023
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Lenskart.com at VR Punjab Mall

                                      Hi Team,

                                      I have ordered 2 Eyeglasses from lenskart on 09/01/2023. Order placed at VR Punjab Mall - Fossil Eyeglasses #[protected] for Rs. 10304.00. I made the staff clear that I am travelling overseas on 14/01/2023. I did go to the store on 13/01/2023 and the glasses were ready but the power of my glasses were incorrect, they tried to convince me a lot it will be fine after you where it for couple of days but the end they were convinced that yes it was not right and was ready to cancel the order. Hence I requested a refund and return against those orders, they agreed and was advised that will be able to put a refund on 14/01 and they will do it on their end and send me an email (also I provided my number which I was using in India and my overseas number) and the whole procedure will take 1 week as I was travelling overseas. When rang on 14/01 to get a confirmation they advised they have some technical
                                      Issues and they could not put a request to return. I asked my brother to go to the store and ask them about the refund and what I get to hear is we are in the process and your sister will be reciving an email. It has been a nightmare dealing with Lenskart and worst customer experience.

                                      Kindly help me to get me my refund as soon as possible
                                      Mar 19, 2023
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Feb 14, 2023
                                      Lenskart Customer Care's response
                                      Hi Sandeep! please note that we are working on the issue raised by you. Kindly bear with us and allow sometime. Solicit your patience. Thank you.
                                      Verified Support
                                      Feb 14, 2023
                                      Lenskart Customer Care's response
                                      Hi Sushmeet! please note that we are working on the issue raised by you. Kindly bear with us and allow sometime. Solicit your patience. Thank you.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Anushek
                                        Jan 31, 2023
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Within two months o[censored]sing the glasses i observed that the right side glass has left its green colour coating and now its of no use now because it is not filtering blue light.
                                        With the hope that i am buying a premium quality product but i think i was wrong, Now i hope you will provide the good serivice to your customer, i hope this hope would not break,
                                        Thanks, Please Resolve the issue ASAP as i am working on some project so i have contnuous need of glasses.
                                        Feb 13, 2026
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Feb 14, 2023
                                        Lenskart Customer Care's response
                                        Hi There! We can understand the situation and we really apologize for the inconvenience caused. Further, we request you to kindly share your Order no# /contact details so that we can assist you in a better manner. Thank you
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit