Lenskart Complaints & Reviews

Ordered 2 products in Buy 1 Get 1 Free Offer.
Product 1 - Powered Spectacles
Product 2 - Sunglasses

The Sunglasses are fine

I have an issue with Vincent Chase Powered Glasses that I order. I got the delivery on 27th of August and it was seal opened package. When I opened the package, it was old used and bent glasses which I did not order.

I had visited the virar west global city 401303 lenskart store on 17th August and there were 2 amounts that were deducted.
The first amount was of 2889rs (last ss of bank statement) and 2nd of 2810rs. The store person told me the 2889 transaction hasn't gone through and no order is place so I should get my money by 3 working days which I haven't received yet.

I received the eyewear costing rs 2810rs (the 2nd amount I paid).

I am following up with the store guy and lenskart support team but not getting any support here.

all the transaction were done on [protected]

I have been wearing specs of lenskart since one month, they suggested me while buying that my number is changed and they checked using there device and gave me new numbered lens. I used it for 10 days and reported that I'm facing headache and nausea. They said it happens wear it. Till today I wore it and my condition is getting even worse. I reported to the store, the store representative talked with me in unprofessional way and said that I'm lieing and I'm not wearing it on daily basis that's why this issue has been arised. I'm completely unhappy that lenskart is least bothered about their customer's health.

Hello Concern,

I am writing this mail to bring your attention to the poor service provided by your Talab Tillo, the Jammu dealer.

On 8th August my aged father placed an order from your talab tillo, Jammu outlet (invoice attached).
After that, he had pathetic experiences with your dealer which are specified below:-

1) Your dealer called him to pick up the order from the store, he visited but as per the doctor's examination, they have put his right glass lens on the left side and left glass lens on the right side.
After complaining dealer asked him to visit again.
2) After 1st pathetic experience, he visited again, but he found one large scratch on his left lens. He asked to fix it but your dealer was taking it easy and forced him to take it. He denied and requested to fix it again.
3)After some days he visited again and confirmed on call but this time they said by mistake your box have been taken by another person and it will take some more days to get from there.

Above are the experiences, which my aged father is facing from your dealer. Being aged he is travelling 25 km from home to get his lens fixed and for the past several days, he is not able to see properly. Requested you to take immediate action on this otherwise, we have to approach customer court for this.

Being a reputed company & this kind of service and behaviour is not expected from you.

I went to the lenskart store located in Bhilai, Supela...
They are good and talks healthy at the time of purchasing the lenskart product.. everything was good..

Then one day i exchanged my glasses on warranty because it has some scratches on its most premium quality lens.. they agreed and exchanged the item on warranty.. now the item delivered in my house.. and i see that there is some changes in the lens... it was made of poor quality the weight was also increased as compared to the earlier one.. and looks very different as we taught by that shopkeeper..
After one day when i went to replace that item too becoz of its quality.. they refused and the person who sold that product to me was quite and the store manager starts arguing me that we cant
Do anything blah blah blah... We asked for the online order reciet on thier computer.. there is also a minor change on the name of the lens... And they starts telling lies..

I ordered eye glasses on 19th August the delivery date provided 25th August...
But till today the product not yet delivered.
It showing in transit to sender

This is second time in a row.
You are playing with the eyes remember that.

One employee called and promise free eye glasses or worth of same amount in wallet. But as usual this is cheap employees company who do not worth their word.

Let me know how this should be taken to consumer court

I recently bought my glasses from lenskart store, karol bagh delhi. First they provided me defective frames, i exchanged those frames with another frames. Then they gave me wrong power in the glasses. My test for left eye is -1.75 and they gave me -2 test. I have been suffering since last 15 days because of their negligence. I hope this helps.
I just want my glasses to be corrected with the submitted test.

Incorrect order delivered.

I ordered 2 spectacles from Lenskart, one was delivered on 23rd aug.but it was not the one i ordered, it was of someone else. I called customer service of lenskart since 2days, everytime they take all the details, and assure call back within 24hrs but no help. I want my correct spectacles....

Returned product on 6th August 2022. Refund initiated on 8th August. It has been 15 days, refund not credited. I was told refund failed and will be re-initiated. I have not received any re-initiation of refund UTR details. On calling they completely deny and threaten to not give refund. Dont take calls or reply to emails. They are clearly doing a fraud and not returning the money

Order no - [protected] dated 24 May 2022 by the name of G Sakthivel, I had purchase two power spectacles for my son. Out of that one of the power glass frame got cracked and broken. And when I asked for repair or replacement for the same. The Show room representative says that the these are not under the warranty, and it can not be replaced or even for repair also.
[But during the purchase they asked me to buy gold membership and gave...

Purchased a 136101 Rose gold tortoise full rim from u r showroom on 02 Jan 2022
Within 7-8 months of its use rims developed corroded marks.
When approached to ur showroom at KHARDA STATION ROAD RAHARA Branch they said the same model is not available for replacement at u r warehouse, I have to choose another model for replacement which I refused.
Then my question is that how the same model is available thru online?
Is that not supplied through warehouse?
Whatever, I request you that please make necessary arrangements so that I got a fresh spectacles at the earliest.
Regards

I had ordered spectacles for my father on 13th aug 22- order no [[protected]]. It was promised that it will be delivered on 21st aug. The tracking on website also showed delivery date as 21st aug, till 21st aug.
But it wasn't delivered. Std answer on follow up was that it will be delivered within 24th to 48 hrs. I wasn't informed before 21st that my order is not going to get delivered on 21st, so that i could buy different glasses from...

I ordered one frame along with the power lenses. They just add the gold membership by default in the cart to fool the customers.
I never wanted or added any membership in the card, but still got charged for it. I realised it immediately and sent an email to their customer care within 2 minutes but they refuse to refund any money for membership stating it is non- refundable even though I never added any membership to the cart by myself...

I ordered for -0.5 Point specs and they delivered +0.5 point specs. I have contacted their customer care number and there is no response, please take action on them and sort out this issue.

Please note, a lady name Kalpana in lenskart store located in Orion mall was very rude and pathetic..

Brief narration:

I and my sister went to purchase spectacles which was 1+1.
So we selected 2 spectacles, one thin frame and the other thick frame. She told since power is more, after adding lens to it, the thin frame might bend... So we said.. we had already bought before which was thim frame and no damage happened. So we ordered.

Later during the pick up.. the thin frame was exactly fine and the thick frame was a little loose on the face... So when we asked, she started raising her voice by telling... I had already told u before, u said it's fine..now u got this issue and started blabbering [censored].. we tried explaining her saying, u said for the thin frame and not for the thick frame. She dint accept it and started arguing and behaving ruthless...

We customers come to purchase, and this is the treatment we get in return.. we are not taking any product for free. We are paying and we cannot be treated like this.

I will again mention.. kalpana, store manager at lenskart, Orion doesn't have simple ethics towards customers. She was very arrogant and has a lot of attitude.

Please take a proper action against her so that others shall not face this kind of treatment.

Thank you

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why is it so and i am contacting the customer care but therecis no response...I had a very bad experience with lenskart, I need a solution for this problem...

And now I think purchasing 3000 rs specs from this company is worthless......

I ordered one frame on 4th of august from lenskart store at lulu mall Lucknow and today its 13 august and yet i have not received it .

Tried contacting the store and customer care they both don’t know where is the order .

Lenskart is also becoming scam these days . Taking orders which they cannot deliver .

I have placed an order for 2 Progressive lens on July 10th. Lenskart support called me and requested for the Prescription. As it is not clear for them, they suggested to go with eye checkup at home. The optician who came home cancelled the order and placed a new order stating that the store has good frames. One of them I have chosen was not fit after the lens was added. I went on chat and have requested for an exchange. The agent cancelled the ordered and shared me an exchange link. The courier service called me (a missed call) on Jul 27, 2022 for the return and when I try reaching them there is no response or did not connect. Post which no courier has called. On Aug, 2, 2022 when the exchange product has to arrive, the automated chat informed it may be delayed but I will get. On Aug 3, 2022, the order got cancelled. Post which when I connected with the Lenskart, they informed that the courier has called and I did not pick, which is a lie as on 6th I received a message and the courier came and left without taking the return which is recorded in MyGate. I have again requested to review and check whats the issue as they may face this issue with multiple customers. They are least bothered and mentioned how to return and I have returned at the store and the store agent also mentioned that he has nothing showing up for an exchange and he again redirected me to the support..I have even not received any cashfree link as they have informed...when I have again updated that I have received an email on the exchange for Aug 2, 2022 on Aug 10, 2022, they have not replied till date. Also, when I ask for the grievances email, they denied giving and always referred to the customer support itself. I am not sure whom to contact

The order had been done by 07/08/2022 and the delivery date was 11/08/2022 but products have not been given to me. Lenskart didn't give me any information about the delay. Didn't get any clear or satisfying updates till now. Please provide the solution.

Order ID: [protected]