Lenskart Complaints & Reviews

Please note, a lady name Kalpana in lenskart store located in Orion mall was very rude and pathetic..

Brief narration:

I and my sister went to purchase spectacles which was 1+1.
So we selected 2 spectacles, one thin frame and the other thick frame. She told since power is more, after adding lens to it, the thin frame might bend... So we said.. we had already bought before which was thim frame and no damage happened. So we ordered.

Later during the pick up.. the thin frame was exactly fine and the thick frame was a little loose on the face... So when we asked, she started raising her voice by telling... I had already told u before, u said it's fine..now u got this issue and started blabbering [censored].. we tried explaining her saying, u said for the thin frame and not for the thick frame. She dint accept it and started arguing and behaving ruthless...

We customers come to purchase, and this is the treatment we get in return.. we are not taking any product for free. We are paying and we cannot be treated like this.

I will again mention.. kalpana, store manager at lenskart, Orion doesn't have simple ethics towards customers. She was very arrogant and has a lot of attitude.

Please take a proper action against her so that others shall not face this kind of treatment.

Thank you

My request for insurance has been rejected and the reason is 'Request From VSM' I don't know why is it so and i am contacting the customer care but therecis no response...I had a very bad experience with lenskart, I need a solution for this problem...

And now I think purchasing 3000 rs specs from this company is worthless......

I ordered one frame on 4th of august from lenskart store at lulu mall Lucknow and today its 13 august and yet i have not received it .

Tried contacting the store and customer care they both don’t know where is the order .

Lenskart is also becoming scam these days . Taking orders which they cannot deliver .

I have placed an order for 2 Progressive lens on July 10th. Lenskart support called me and requested for the Prescription. As it is not clear for them, they suggested to go with eye checkup at home. The optician who came home cancelled the order and placed a new order stating that the store has good frames. One of them I have chosen was not fit after the lens was added. I went on chat and have requested for an exchange. The agent cancelled the ordered and shared me an exchange link. The courier service called me (a missed call) on Jul 27, 2022 for the return and when I try reaching them there is no response or did not connect. Post which no courier has called. On Aug, 2, 2022 when the exchange product has to arrive, the automated chat informed it may be delayed but I will get. On Aug 3, 2022, the order got cancelled. Post which when I connected with the Lenskart, they informed that the courier has called and I did not pick, which is a lie as on 6th I received a message and the courier came and left without taking the return which is recorded in MyGate. I have again requested to review and check whats the issue as they may face this issue with multiple customers. They are least bothered and mentioned how to return and I have returned at the store and the store agent also mentioned that he has nothing showing up for an exchange and he again redirected me to the support..I have even not received any cashfree link as they have informed...when I have again updated that I have received an email on the exchange for Aug 2, 2022 on Aug 10, 2022, they have not replied till date. Also, when I ask for the grievances email, they denied giving and always referred to the customer support itself. I am not sure whom to contact

The order had been done by 07/08/2022 and the delivery date was 11/08/2022 but products have not been given to me. Lenskart didn't give me any information about the delay. Didn't get any clear or satisfying updates till now. Please provide the solution.

Order ID: [protected]

There is a store of lenskart in Hamirpur, Himachal Pradesh. My Vincent chase wayfarer got damaged due to manufacturing defects. I visited 1 store to repair or replace it but said they can't repair it because of some issues in the frame of wayfarer so they have mailed for the approval for the product exchange...after 2 days I got the approval and got a message that you can now exchange the product at any store or via online...I was in Hamirpur that time...ai visited the Hamirpur store... waited for around 10 minutes then the store manager Nishant came...i told him about the product and exchange approval, he asked me where have you purchased this product...so I told him that got this from the Kangra (H.P) store...then he told me to show the product and then he denied that we can't exchange this product, we only can try to repair it...I told him that I already spend 1 hour for the repair purpose in the other store but unable to repair it ...he denied that we can't exchange your product...if you want to exchange you can try another store or you can do it via online but we will not going to replace it at any cost.

Adarsh came on 25th July we placed the order for 2 progressive lens eye glasses. Order ID [protected]. Rs4480 was paid. After the order was delivered, we saw one of the frames were way bigger in size. So called for home visit for exchange. The same guy came on 3rd August. He had no clue that he had to check the size and place the order. I have an audio call record of him apologising about it. I asked him to check the size and then we placed the order for the exchange. He said he would place the order the same day and intimate me or update me about the same. Today the 9th of August, came to know from the customer care Ashwini that he want placed the order yet. I have a call recording of every call. Now after all of this, this agent calls me Adarsh asking if we want to place the order????? What is the meaning of this? He says that he will place the order and one OTP will come and i have to share the OTP. 1 HOUR PASSED AND NO OTP YET. what is going on with your company agents?
What kind of service are you providing us with?
Where is my exchange order?
Why has it not been placed even after 7 days? I will put this out on Twitter and in every social media platform with the audio recordings photo of the agent Adarsh and his phone number if this is not resolved.

Who takes the cognizance?
WHO IS RESPONSIBLE FOR SUCH HARASSMENT?
SHOULD YOU DO THE NEEDFUL AND KEEO YOUR VAULABLE CUSTOMERS OR SHOULD WE APPROACH THE CONSUMER COURT?

Order id: [protected]
contact no : [protected]
mail id : [protected]@gmail.com
product : vincent chase bluecut fully loaded antiglare thin lens
issue : it is marked as delivered on 4th aug. till now no body bothered to help. Everytime i contact customer support they give me the same answer like a parrot without any brain stating wait for 24 hours

and do not mark it resolved until i confirm that i received my product

Order has been delayed
i want an urgent delivery of my product

The nose pads of my spectacles were damaged after the purchase of 1.5 months

When I visited the store and asked for the kind of nose pad i want (silicone or air chambered)
The employee agreed to that and took my spectacles inside a room in the store
And later when he came back…he just installed a very bad kind of nose pad(literally hard like a plastic) its very uncomfortable

When i asked him about that…he was irresponsibly saying that we do have is this kind only (plastic) and now i can’t put back the old one…its in the bin

Hello,

I had placed an order for eye glasses on 5th August 2022 (Order no. [[protected]][[protected]]) and was supposed to get another frame free. Accordingly I was charged 4832.82 and 5600 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that I have paid 2240 for one frame and 2240 for another frame and Insurance 352.82
So basically they are hiding the price of one frame under the other frame initially and this complete idea of getting the other one is #. According to invoice I have paid for both the lenses and none of the frame is free.
Kindly take appropriate actions for such Problems I need only one Bill not the split one

Thank you,
Aravind S

Hi,
On 12th July I placed an order with help of a customer care executive from lenskart,
The amount was 3360.0, the amount was successfully transferred to the bank account of lenskart but it wasn't reflecting on the website.
I have been in continuous touch with them, they have been just denying it without much support .

I would like my money to be refunded because it has been more than a month and no support has been received from lenskart .

i also have confirmed from the bank officials.

My Product not delivered and no response from lenskart

I ordered a Jhon jacobs glass from Lenskart worth 5900 on 4th of august, 2022, My order id: [protected], but for the money shortage I cancelled the order, They told they will give me a link from where i can get my refund easiyo, l.They provided me a cashgram cashfree link, There a option was Upi id. By this i can also get my money back, but when i filled up my upi id there showing payment received, but today is 6th of august, 2022. I didn’t get my money back, I called their customer care the told to wait me for 24 hours but almost overed then i called them they also told me to wait for 24-48 hours again .I have all valid proof, I checked my bank account, there not showing any money credited to my account. So please give look on my matter

I ordered my eyewear from Lenskart HazratGanj Lucknow Store, I have assisted by Sayed - lenskart staff. I had delay in delivery because of him, when I informed him I updated power of my eyewear he did not updated by his end. Now expected delivery date is different than what was before and now when I asked him on delivery day morning he behaved in bad manner and he shouted along with abused me as well. I called on his personal number. I think this behavior should not be accepted, and he is blaming a brand here. Because of such employees entire brand gets blamed. Please take appropriate action against him.

I bought 2 eyewear along with gold membership worth 4740 from Lenskart lucknow store. Power updated for one eyeglass next morning and informed store person Sayed about the same. That time expected delivery date was 2nd August. Now no change in status so I called on 2nd August to customer care, they told me that it is in power follow up till date of delivery, and no one is even informing me by sms or call Store person Sayed, isn't he responsible when i informed her about the power, he and complete team are so irresponsible and now these people are delaying my product . My product Id is - [protected]
Hazratganj Lucknow Store, executive name Sayed.

Hi,
I have to wait for 35 minutes at lenskart centre at Flora Fountain, Mumbai just for a query of the broken specs that to bought from the lenskart.

This type of service is not expected from Lenskart a brand name... I shall avoid further dealings with Lenskart.
Thanks

Pathetic service given by staff. They don't know how to talk and response to customer. This kind of staff running brand name and image.

Staff is not bother about customer.

Need urgent attention on this store.

Some portion of the lens is pealed off after cleaning with the provided cloth during the purchase

I ordered a pair of spectacles from LensKart using a coupon code 'EYECON' received by a deal provider (talkcharge.com) offering a 70% off on complete order. Link of the deal for reference is here - https://www.talkcharge.com/coupon-deal/72670.

I got a message on WhatsApp by Lenskart couple of minutes back followed by a call stating 'Your prescribed powers are not compatible with the selected frame.' Point for general awareness here is - 'Power of the spectacles doesn't have any association or dependency on the frame used but on the lens the spectacle is using'. Later they asked me to cancel the order and showed me other options (including the one which I ordered at lower discounts) and asked to order again.

I insisted to speak to someone superior but the call got disconnected and later received no reply on the same. I need the order to be fulfilled by the company and give me a compensation for receiving false information.