Lenskart Complaints & Reviews

Sir, refer order no.[protected] product is deffective with respect to power for far distance vision. i am unable to see far distance . seems, power of glasses or cylendrical axis is not correct. causing headaches when used. money gone wasted. should have ordered from local optician. Now i have shifted to bhilai from delhi. Can you provide assistance here?

3 days before I paid my amount through phonepe for lenskart .but still getting payment pending in lenskart .
Phonepe clearly said that the amount has reached the merchant, but lenskart is saying there was no amount credited...

The refund amount was made to store credit instead of refunding it to the bank.

My Order ID: [protected] has been cancelled by the customer support in order to place a fresh order but i have not received the refund in my lenskart wallet or in my bank account where did the money go?

please refund my money asap

Worst Service I have ever seen where my mother has to stay outside because of corona period who is aged (59 years) and also have critical operated eye situation, why you have opened the showroom just close it if your seller is not able to respect a women aged above 50. I have visited it 3 times what the hell!!!.
Previous experience is also very bad about purchasing a spectacle from you . No Response No Action . Well done
If you don't want to anything about customer complaints then close your grievance redressal option.
Contact [protected]
Date

My name is Akshay Mahanti and my number is +[protected].

I have been using Lenskart services for the last 4 to 5 years and I have never had any problems. The quality has always been top-notch.

Less than 2 years back I got myself a pair of Powered Sun Glasses from Vincent Chase.

I maintain my Glasses very well and am very careful and there has never been any physical damage to the product from...

She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership

I ordered computer glasses from lenskart on 28 oct . Product delivered on 1 jan 2020
But medium size glasses is not perfect for me then I request to return on 6 nov 2020 . My product pickup is done on 11 nov 2020 .
After 11 nov. Today is 19 nov there is no exchang Or refund option showing in my lenskart account please help me sir
My ordered id - [protected]

I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store at Rourkela, Odisha on[protected].

There is a severe issue in the frame especially right side of temple and nose pads (Nose Pad is putting pressure on nose).
Right side of temple is not straight as well. Nose Pads are also not aligned with each other.
Requested please arrange for collection of the eyeglass and necessary correction in it.
For quick understanding snap is also attached for ready reference.

I had bought this specs in aug and they are broken within 3 months. Even after repeated follow ups.. the frame is not yet picked up for repairing. Kindly refund the amount if you cannot take care and provide such poor quality. Really unhappy with all this interaction.

I bought one Vincent chase glass from Lenskart, whwn I opened it it screw came out from frame. When I tried to reinsert the screw the leg is not even matching with frame. Then I contacted Lenskart still now after 17days no one have came for the return pickup. Lenskart people are still saying another 48 hrs 72 hrs and it goes on.
Now I strongly believe no one is going to take the responsibility and why a need of costumer service for Lenskart. Wonderfully cheated.

Order ID: [protected] (Prepaid)

The John Jacobs specs got delivered without any problems.

But the lenses...
Bausch & Lomb
Optima 38
2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.

Where are my LENSES?! Tried multiple times to contact the consumer care. No call back till now.

I have bought spectacles from your Bangalore, Anantha Nagar show room and given complaint multiple times regarding the quality issues where I didn't get any solution. There is no value for complaints in lensecart. I am going to consumer court with whatever proof and recorded phone calls I have. Disgusted service

I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]

I ordered from lenskart on 20/07/2020 (order id [protected]), with successful payment RS 766.41 through UPI. Transaction ID:[protected].

As per last request I contacted my ICICI bank for dispute, but they are saying transaction is successful and credited to beneficiary account. Lenskart not refunding my amount they cancelled my order.

I am attaching my bank statement and Lenskart order details.

My name is Pradeep Singh. I placed an order on 30th, Oct, 2020 for Soflens 59 and Soflens Toric contact lenses at Krishna Nagar Delhi Store. My order number is [protected]. I visited the store on 4th, Nov, 2020 to know the status of my order as In my lenskart App, "Order created" was only showing. The store team assured me that we have raised a ticket for the same and said that Order will be delivered by 5th, Nov, 2020.

Then I visited the store on 5th, Nov, 2020 at around 7:30 PM and I got to know that my order is still not yet received. What lenskart is doing? as this is known for the best company in this sector. Are they worried for customer support? I have contacted on call too and the advisor was saying that the order may be delivered within 2 or 3 days that means still you are unable to provide an exact date of delivery. I needed the product on 5th, Nov, 2020.

You have crossed the delivery date and only the customer has been affected due to this trouble. No one else. Today is 7th, Nov, 2020 and no update for my order.

I have ordered a product..(order no :-[protected], Malalkpet, hyderabad, v.sagar, mobile no :-[protected]). I got a msg to collect the product..after reaching the store they given me
Wrong sight spects..the employee (women) said she will rectify the mistake..within two days she will call to me ..but i didn't get any calls yet..i have been trying to contact the store from the number which is showing on Google..but nobody answering the call..
I am feeling very disappointed with the Malakpet branch service..

Customer care not pick up the phone all and they will not call back after 30 minutes

This is very big problem of lenskart, I think linked doing waste of time and dealing customer properly

i am not happy with service,

Hello Team,

I trusted to lenskart and so I purchase a product from them but the team are making fools to the customers. They marked the product delivered with the name of someone else and I didn't get a single call from courier guy i.e. bluedart for delivery. Then I am unable to understand how can they delivered the product to a person whose name I never heard.

1st day of delivery I mentioned the bluedart team that "I don't know anyone near to me because I was not available on the 1st day of delivery so please do not deliver on 1st day" but on 2nd day I was waiting in my room for delivery because I got a message regarding delivery but suddenly it was showing delivered.

I complaints many times to lenskart customer care but they need every time 24-48 hrs.. and not resolving the issue. I have shared every single details with them but they are not resolving the issue. Now I am going to hometown and the same thing I mentioned to the team but instead of resolving the issue they are extending the date to resolve it.

They shared proof of delkivery where the name mentioned is "Nihal" but the question is "who is Nihaal?". I am living in a flat where I do not know anyone near me whose name is Nihal and I am very less connected with my near by people.

The lenskart is looks like a fake brand and they neither delivering the product not refunding the money.

Lenskart thinks that because of this is a brand so they can do anything whatever they want but this is a Fraud and untrusted company.

And the most funny things when i already complaints about the undelivery of the product then they are sending me mail for the feedback of product. SHAME on Lenskart.

I am attaching the screenshot of the order and also where they requesting for feedback.

Right now I do not need product, i need refund because I am going my hometown and so I request ypou to please investigate on this and resolve this as soon as possible.

Lenskart — Payment successfully done but still showing pending
SafalRai on Nov 1, 2020
I have ordered 1 eyeglass from lenskart and successfully done the payment through upi worth rs 893.89 but the payment is still showing pending.
Please resolve the issue asap. Please didn't expected such a hassle from lenskart....