Lenskart Complaints & Reviews

I have ordered one spectacle from lenskart and done payment through phone pe UPI .payment is successful and it is showing pending in the lenskart app . When I called customer care he is showing it is stuck with bank without even verifying . Please help

+2 photos

Dec 17, 2020

Complaint marked as Resolved

lenskart resolved the issue, due to technical problem the app was showing pending payment . the order has been delivered

Lenskart customer support has been notified about the posted complaint.

Dec 10, 2020

Updated by Siddanna gowda Order Id : [protected]
Amount : 860

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Siddanna, we regret the hassle you've faced. Please be assured that we'll get the details checked and we'll update you at the earliest.

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I Have Order On Date.26/11/2020 And till Now Date I have Not Received my order till now.

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Bhushan, we apologize for the inconvenience caused. We would like to make things right for you. We request you to kindly share your contact details to "[protected]@lenskart.in" and we'll be glad to resolve your concern.

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Address: 15/1, Danesh Sk Lane, HOWRAH-711109

I, SAUMITRA LAHIRI, a Senior Citizen, got my eye tested from your refractionist, Mr Dutta on 1/12/20, against payment Of 130/-.
On his request I ordered for frame +progressive lens worth 3075/- and paid online.You acknowledged my payment. Mr Utsav told me that my new specs will be delivered by 7th latest.
Today, 10/12/20, I'm yet to receive my specs from you and Mr Dutta is casual now.
Pl donor play with senior citizens with false promises.
-Lahiri

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Saumitra, thank you for sharing the details with us. We sincerely regret the hassle you faced. We will surely get the details checked and we'll update you at the earliest.

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Address: MANIKONDA 500089

Lenskart products has poor quality Order : # [protected] dated 27 JUNE 2020 lost less than a month lens developed scratches - while contacted they slapped vague warranty details. Wondering how fiber products has corrosion in warranty ?
Order : # [protected] dated 27 June 2020 start using Aug-20 frame handles came out in 2 months. Surprisingly no replacement for this.
Any local shop provide warranty and guaranty effectively, Lenskart has membership program to cover warrenty loopholes.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Samantha, we never want our customers to face an issue like this. We duly apologize for the issues you have faced. We will surely get the details checked and we'll connect with you at the eariest.

Aug 17, 2021

Updated by Samantha Changal Look at the responses - Same as The Worst service
No proper solutions, cheap quality products which has no technical details.
No proper ticket system to track issue or resolution of issues.
Get the hell out of LensKart subscription you are wasting your time and Money As you haven't visited Local Lens store near.
To Stop Promotional SMS to my mobile It took 8 months.
you want such nonsense LensKart is the best place.

Aug 17, 2021

Updated by Samantha Changal Sorry No issues are resolved by LensKart Except Sorry
Complaint Remain Un-alter No refund / No replace / No fix / ---- Use and Throw.

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Address: Civil lines near dandi swami mandir, Ludhiana

Lenskart employees don't follow covid guidelines testing customer eye without social distancing and don't wear a mask every time in the shop

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Mohan, we have strictly advised all our employees to follow the govt. norms regarding COVID. Being that said, we thank you for your feedback and we'll ensure that cross verification is done on the said issue.

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I has purchased the eyeglass 20/04/2020 order number is [protected]. The quality of the frame is so much bad. Yesterday i was wearing that and suddenly the side of the frame is got brake. The company is just fooling the people and earning the money from customer and provide the pathetic quality and service to the customer. Online portal of this company for for only cheating and fooling the people to showing the bad quality of the eyeglasses. I want the replace ment of my eyeglass. For the middle man in this period earning of the money is so difficult and if you do scam like this way your company image is goes so much down.

+4 photos

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Sharukh, we understand your concern and duly apologize for the inconvenience caused to you. We will surely get the details checked and we'll connect with you at the earliest.

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Not even worth a star . I purchased two glasses . Requested Return for both as the eye test lenskart took was incorrect. They took one glass and refunded the money. The other glass is still with me . There is no response from their team . It is been 35 days . When I call they say will arrange a call from customer care. But no one calls . They send a email every two days . First they said it ll take 3-5 . Then 7-10 . Then asked 48 more hours. Now there is no response.

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Arvind, we never want our customers to face an issue like this. We duly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.

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Address: HOUSE NUMBER 96, SECTOR 24/A

My spectacle's frame become fading

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Anivesh, we duly apologize for the hassle. We request you to kindly share your order ID/contact info and we'll be glad to resolve your issue.

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Address: BSF ,SHQ BHILAI

Sir, refer order no.[protected] product is deffective with respect to power for far distance vision. i am unable to see far distance . seems, power of glasses or cylendrical axis is not correct. causing headaches when used. money gone wasted. should have ordered from local optician. Now i have shifted to bhilai from delhi. Can you provide assistance here?

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Raj, we duly regret the inconvenience caused. Please be assured that we'll have the details checked and we'll connect with you at the earliest.

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Address: Chennai

3 days before I paid my amount through phonepe for lenskart .but still getting payment pending in lenskart .
Phonepe clearly said that the amount has reached the merchant, but lenskart is saying there was no amount credited...

+2 photos

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we never want our customers to face an issue like this. We regret the hassle sincerely. Rest assured, we will get the details checked and we'll connect with you at the earliest.

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The refund amount was made to store credit instead of refunding it to the bank.

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 1, 2020

Verified Support

Dear Sanju, we sincerely regret the hassle and we'd like to make things right for you. Kindly share your order ID/contact info or you may email the details to [protected]@lenskart.in and we'll be glad to assist.

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Address: mumbai

My Order ID: [protected] has been cancelled by the customer support in order to place a fresh order but i have not received the refund in my lenskart wallet or in my bank account where did the money go?

please refund my money asap

Aug 13, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Lenskart Customer Care's response Dear Prosenjeet, we duly regret the hassle you've faced. We will surely get the details checked and we'll connect with you at the earliest.

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Address: Kotri Road Kota (Raj.)

Worst Service I have ever seen where my mother has to stay outside because of corona period who is aged (59 years) and also have critical operated eye situation, why you have opened the showroom just close it if your seller is not able to respect a women aged above 50. I have visited it 3 times what the hell!!!.
Previous experience is also very bad about purchasing a spectacle from you . No Response No Action . Well done
If you don't want to anything about customer complaints then close your grievance redressal option.
Contact [protected]
Date

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2020

Lenskart Customer Care's response Dear Himani, this was not intended and we humbly apologize for the hassle you faced. Rest assured, we will get the details checked and we'll connect with you at the earliest to resolve the issue.

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Address: Bangalore.

My name is Akshay Mahanti and my number is +[protected].

I have been using Lenskart services for the last 4 to 5 years and I have never had any problems. The quality has always been top-notch.

Less than 2 years back I got myself a pair of Powered Sun Glasses from Vincent Chase.

I maintain my Glasses very well and am very careful and there has never been any physical damage to the product from...

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She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership

+2 photos

Aug 7, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Nov 22, 2020

Verified Support

Dear Gaurav, we sincerely apologize for the inconvenience caused. We request you to kindly share your order ID/contact info and we'll be glad to connect and resolve your concern.

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I ordered computer glasses from lenskart on 28 oct . Product delivered on 1 jan 2020
But medium size glasses is not perfect for me then I request to return on 6 nov 2020 . My product pickup is done on 11 nov 2020 .
After 11 nov. Today is 19 nov there is no exchang Or refund option showing in my lenskart account please help me sir
My ordered id - [protected]

+2 photos

Nov 20, 2020

Complaint marked as Resolved

I got my refund

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2020

Lenskart Customer Care's response Dear Nitin, we're glad that your issue is resolved. Please let us know in case you need any further assistance and we'll be happy to connect. You may write to us at [protected]@lenskart.com for any issues.

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Address: Flat No. 204 Munda Babu House, Jamuhota, Near CTG Foundation, Keonjhar-758001, Odisha

I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store at Rourkela, Odisha on[protected].

There is a severe issue in the frame especially right side of temple and nose pads (Nose Pad is putting pressure on nose).
Right side of temple is not straight as well. Nose Pads are also not aligned with each other.
Requested please arrange for collection of the eyeglass and necessary correction in it.
For quick understanding snap is also attached for ready reference.

+3 photos

Aug 7, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Lenskart Customer Care's response Dear Tushar, we never want our customers to face an issue like this and we sincerely apologize for the hassle. We will surely get the details checked and we'll connect with you at the earliest.

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I had bought this specs in aug and they are broken within 3 months. Even after repeated follow ups.. the frame is not yet picked up for repairing. Kindly refund the amount if you cannot take care and provide such poor quality. Really unhappy with all this interaction.

Aug 6, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Nov 19, 2020

Verified Support

Dear Swati, we sincerely apologize for the inconvenience you have faced. We will surely get the details checked and we'll connect with you at the earliest.

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I bought one Vincent chase glass from Lenskart, whwn I opened it it screw came out from frame. When I tried to reinsert the screw the leg is not even matching with frame. Then I contacted Lenskart still now after 17days no one have came for the return pickup. Lenskart people are still saying another 48 hrs 72 hrs and it goes on.
Now I strongly believe no one is going to take the responsibility and why a need of costumer service for Lenskart. Wonderfully cheated.

+1 photos

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Lenskart Customer Care's response Dear Mundhu, we never want our customers to face an issue like that. We apologize for the hassle. We request you to kindly share your order ID/contact info and we'll resolve your concern at the earliest.

Nov 19, 2020

Updated by Mundhu They asked me to send the product myself through a courier service and I sent it. Waiting for the response.

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Order ID: [protected] (Prepaid)

The John Jacobs specs got delivered without any problems.

But the lenses...
Bausch & Lomb
Optima 38
2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.

Where are my LENSES?! Tried multiple times to contact the consumer care. No call back till now.

+1 photos

Dec 5, 2020

Complaint marked as Resolved

Correspondence was done through emails and calls. Takes awhile for them to process. Hopefully they will be more responsive and faster in the future. Received the right products today, 5-12-2020.

Lenskart customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Lenskart Customer Care's response Dear Ichigo, we humbly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.

Lenskart Complaints & Reviews

File a complaint to Lenskart

Lenskart reviews & complaints page 39

Lenskart Payment successfully done but still showing pending

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Not Get My Order On Time

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False promise by your refractionist, Mr Utsav Dutta

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Quality and warranty

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Covid guidelines

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Low Class Quality and Pathetic Service

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1223260483

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Discolour

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Wrong power

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I'm getting payment pending even after the amount paid

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Lenskart was refunded to store credit instead of my bank

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Refund not credited for the cancelled order

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Spectacles repair

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Power Sunglasses - Frame Issues

The details provided by the your executive was wrong

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Product pick is done but exchange product or refund option not available

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Improper New Eyeglass needs rectification

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Frame broken within 3 months. Product id 1230486203

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Damaged product no one came for exchange pickup

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Wrong product received

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