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www.lenskart.com
3.9
Updated: Sep 14, 2025
Complaints 1678
Resolved
1227
Unresolved
451
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Lenskart reviews & complaints page 39

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S
Samantha Changal
Dec 4, 2020
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Address: MANIKONDA 500089

Lenskart products has poor quality Order : # [protected] dated 27 JUNE 2020 lost less than a month lens developed scratches - while contacted they slapped vague warranty details. Wondering how fiber products has corrosion in warranty ?
Order : # [protected] dated 27 June 2020 start using Aug-20 frame handles came out in 2 months. Surprisingly no replacement for this.
Any local shop provide warranty and guaranty effectively, Lenskart has membership program to cover warrenty loopholes.
+2 photos
Aug 12, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2020
Lenskart Customer Care's response Dear Samantha, we never want our customers to face an issue like this. We duly apologize for the issues you have faced. We will surely get the details checked and we'll connect with you at the eariest.
Aug 17, 2021
Updated by Samantha Changal Look at the responses - Same as The Worst service
No proper solutions, cheap quality products which has no technical details.
No proper ticket system to track issue or resolution of issues.
Get the hell out of LensKart subscription you are wasting your time and Money As you haven't visited Local Lens store near.
To Stop Promotional SMS to my mobile It took 8 months.
you want such nonsense LensKart is the best place.
Aug 17, 2021
Updated by Samantha Changal Sorry No issues are resolved by LensKart Except Sorry
Complaint Remain Un-alter No refund / No replace / No fix / ---- Use and Throw.
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    M
    Mohan ghiri
    from Powai, Maharashtra
    Dec 3, 2020
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    Address: Civil lines near dandi swami mandir, Ludhiana

    Lenskart employees don't follow covid guidelines testing customer eye without social distancing and don't wear a mask every time in the shop
    Aug 12, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    Verified Support
    Dec 17, 2020
    Lenskart Customer Care's response     Dear Mohan, we have strictly advised all our employees to follow the govt. norms regarding COVID. Being that said, we thank you for your feedback and we'll ensure that cross verification is done on the said issue.
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      S
      Sharukh5531
      from Powai, Maharashtra
      Dec 3, 2020
      Resolved
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      Resolved

      I has purchased the eyeglass 20/04/2020 order number is [protected]. The quality of the frame is so much bad. Yesterday i was wearing that and suddenly the side of the frame is got brake. The company is just fooling the people and earning the money from customer and provide the pathetic quality and service to the customer. Online portal of this company for for only cheating and fooling the people to showing the bad quality of the eyeglasses. I want the replace ment of my eyeglass. For the middle man in this period earning of the money is so difficult and if you do scam like this way your company image is goes so much down.
      +4 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      Lenskart customer support has been notified about the posted complaint.
      Verified Support
      Dec 17, 2020
      Lenskart Customer Care's response       Dear Sharukh, we understand your concern and duly apologize for the inconvenience caused to you. We will surely get the details checked and we'll connect with you at the earliest.
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        A
        arvind thakshan
        from Powai, Maharashtra
        Dec 3, 2020
        Resolved
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        Not even worth a star . I purchased two glasses . Requested Return for both as the eye test lenskart took was incorrect. They took one glass and refunded the money. The other glass is still with me . There is no response from their team . It is been 35 days . When I call they say will arrange a call from customer care. But no one calls . They send a email every two days . First they said it ll take 3-5 . Then 7-10 . Then asked 48 more hours. Now there is no response.
        Aug 12, 2021
        Complaint marked as Resolved 
        Lenskart customer support has been notified about the posted complaint.
        Verified Support
        Dec 17, 2020
        Lenskart Customer Care's response         Dear Arvind, we never want our customers to face an issue like this. We duly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.
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          A
          Anivesh Kumar.
          from Powai, Maharashtra
          Dec 2, 2020
          Resolved
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          Resolved

          Address: HOUSE NUMBER 96, SECTOR 24/A

          My spectacle's frame become fading
          Aug 9, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          View replies
          Dear Anivesh, we duly apologize for the hassle. We request you to kindly share your order ID/contact info and we'll be glad to resolve your issue.
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            R
            R Raj Ranjan
            Dec 1, 2020
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            Address: BSF ,SHQ BHILAI

            Sir, refer order no.[protected] product is deffective with respect to power for far distance vision. i am unable to see far distance . seems, power of glasses or cylendrical axis is not correct. causing headaches when used. money gone wasted. should have ordered from local optician. Now i have shifted to bhilai from delhi. Can you provide assistance here?
            +1 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            Lenskart customer support has been notified about the posted complaint.
            Verified Support
            Dec 17, 2020
            Lenskart Customer Care's response             Dear Raj, we duly regret the inconvenience caused. Please be assured that we'll have the details checked and we'll connect with you at the earliest.
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              N
              Nivima
              Dec 1, 2020
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              Address: Chennai

              3 days before I paid my amount through phonepe for lenskart .but still getting payment pending in lenskart .
              Phonepe clearly said that the amount has reached the merchant, but lenskart is saying there was no amount credited...
              +2 photos
              Aug 9, 2021
              Complaint marked as Resolved 
              Lenskart customer support has been notified about the posted complaint.
              View replies
              Dear Customer, we never want our customers to face an issue like this. We regret the hassle sincerely. Rest assured, we will get the details checked and we'll connect with you at the earliest.
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                S
                Sanju Saju
                from Powai, Maharashtra
                Nov 30, 2020
                Resolved
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                Resolved

                The refund amount was made to store credit instead of refunding it to the bank.
                Aug 9, 2021
                Complaint marked as Resolved 
                Lenskart customer support has been notified about the posted complaint.
                View replies
                Dear Sanju, we sincerely regret the hassle and we'd like to make things right for you. Kindly share your order ID/contact info or you may email the details to [protected]@lenskart.in and we'll be glad to assist.
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                  P
                  ProsenjeetPaul
                  from Delhi, Delhi
                  Nov 25, 2020
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                  Address: mumbai

                  My Order ID: [protected] has been cancelled by the customer support in order to place a fresh order but i have not received the refund in my lenskart wallet or in my bank account where did the money go?

                  please refund my money asap
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Lenskart customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 27, 2020
                  Lenskart Customer Care's response                   Dear Prosenjeet, we duly regret the hassle you've faced. We will surely get the details checked and we'll connect with you at the earliest.
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                    H
                    Himani27
                    from Bhilwara, Rajasthan
                    Nov 24, 2020
                    Resolved
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                    Address: Kotri Road Kota (Raj.)

                    Worst Service I have ever seen where my mother has to stay outside because of corona period who is aged (59 years) and also have critical operated eye situation, why you have opened the showroom just close it if your seller is not able to respect a women aged above 50. I have visited it 3 times what the hell!!!.
                    Previous experience is also very bad about purchasing a spectacle from you . No Response No Action . Well done
                    If you don't want to anything about customer complaints then close your grievance redressal option.
                    Contact [protected]
                    Date
                    +1 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Lenskart customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 26, 2020
                    Lenskart Customer Care's response                     Dear Himani, this was not intended and we humbly apologize for the hassle you faced. Rest assured, we will get the details checked and we'll connect with you at the earliest to resolve the issue.
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                      A
                      Akshay Mahanti
                      from Mumbai, Maharashtra
                      Nov 24, 2020
                      Resolved
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                      Resolved

                      Power Sunglasses - Frame Issues

                      Address: Bangalore.

                      My name is Akshay Mahanti and my number is +[protected].

                      I have been using Lenskart services for the last 4 to 5 years and I have never had any problems. The quality has always been top-notch.

                      Less than 2 years back I got myself a pair of Powered Sun Glasses from Vincent Chase.

                      I maintain my Glasses very well and am very careful and there has never been any physical damage to the product from...
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                      G
                      Gaurav Chandan
                      from Powai, Maharashtra
                      Nov 21, 2020
                      Resolved
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                      Resolved

                      She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership
                      +2 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Lenskart customer support has been notified about the posted complaint.
                      View replies
                      Dear Gaurav, we sincerely apologize for the inconvenience caused. We request you to kindly share your order ID/contact info and we'll be glad to connect and resolve your concern.
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                        N
                        Nitin Dantrave1234
                        Nov 19, 2020
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                        I ordered computer glasses from lenskart on 28 oct . Product delivered on 1 jan 2020
                        But medium size glasses is not perfect for me then I request to return on 6 nov 2020 . My product pickup is done on 11 nov 2020 .
                        After 11 nov. Today is 19 nov there is no exchang Or refund option showing in my lenskart account please help me sir
                        My ordered id - [protected]
                        +2 photos
                        Nov 20, 2020
                        Complaint marked as Resolved 
                        I got my refund
                        Lenskart customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 22, 2020
                        Lenskart Customer Care's response                         Dear Nitin, we're glad that your issue is resolved. Please let us know in case you need any further assistance and we'll be happy to connect. You may write to us at [protected]@lenskart.com for any issues.
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                          T
                          Tushar Sainger
                          from Powai, Maharashtra
                          Nov 17, 2020
                          Resolved
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                          Resolved

                          Address: Flat No. 204 Munda Babu House, Jamuhota, Near CTG Foundation, Keonjhar-758001, Odisha

                          I have purchased John Jacobs Gunmetal Rimless Rectangle John Jacobs Pro Titanium JJ E10399-C3 Eyeglasses from Lenskart store at Rourkela, Odisha on[protected].

                          There is a severe issue in the frame especially right side of temple and nose pads (Nose Pad is putting pressure on nose).
                          Right side of temple is not straight as well. Nose Pads are also not aligned with each other.
                          Requested please arrange for collection of the eyeglass and necessary correction in it.
                          For quick understanding snap is also attached for ready reference.
                          +3 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Lenskart customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 19, 2020
                          Lenskart Customer Care's response                           Dear Tushar, we never want our customers to face an issue like this and we sincerely apologize for the hassle. We will surely get the details checked and we'll connect with you at the earliest.
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                            S
                            Swatigsinghal
                            Nov 17, 2020
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                            Resolved

                            I had bought this specs in aug and they are broken within 3 months. Even after repeated follow ups.. the frame is not yet picked up for repairing. Kindly refund the amount if you cannot take care and provide such poor quality. Really unhappy with all this interaction.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            View replies
                            Dear Swati, we sincerely apologize for the inconvenience you have faced. We will surely get the details checked and we'll connect with you at the earliest.
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                              M
                              Mundhu
                              Nov 16, 2020
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                              I bought one Vincent chase glass from Lenskart, whwn I opened it it screw came out from frame. When I tried to reinsert the screw the leg is not even matching with frame. Then I contacted Lenskart still now after 17days no one have came for the return pickup. Lenskart people are still saying another 48 hrs 72 hrs and it goes on.
                              Now I strongly believe no one is going to take the responsibility and why a need of costumer service for Lenskart. Wonderfully cheated.
                              +1 photos
                              Lenskart customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 19, 2020
                              Lenskart Customer Care's response                               Dear Mundhu, we never want our customers to face an issue like that. We apologize for the hassle. We request you to kindly share your order ID/contact info and we'll resolve your concern at the earliest.
                              Nov 19, 2020
                              Updated by Mundhu                               They asked me to send the product myself through a courier service and I sent it. Waiting for the response.

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                                I
                                Ichigo Moita
                                Nov 14, 2020
                                Resolved
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                                Resolved

                                Order ID: [protected] (Prepaid)

                                The John Jacobs specs got delivered without any problems.

                                But the lenses...
                                Bausch & Lomb
                                Optima 38
                                2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.

                                Where are my LENSES?! Tried multiple times to contact the consumer care. No call back till now.
                                +1 photos
                                Dec 5, 2020
                                Complaint marked as Resolved 
                                Correspondence was done through emails and calls. Takes awhile for them to process. Hopefully they will be more responsive and faster in the future. Received the right products today, 5-12-2020.
                                Lenskart customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 19, 2020
                                Lenskart Customer Care's response                                 Dear Ichigo, we humbly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.
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                                  N
                                  Nakshatra 123
                                  Nov 14, 2020
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                                  Resolved

                                  I have bought spectacles from your Bangalore, Anantha Nagar show room and given complaint multiple times regarding the quality issues where I didn't get any solution. There is no value for complaints in lensecart. I am going to consumer court with whatever proof and recorded phone calls I have. Disgusted service
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Lenskart customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer, we never want our customers to have an experience like that and we sincerely regret the hassle. Kindly share your order ID/contact details for us to resolve your concern in a better way.
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                                    K
                                    Kudupudi Manoj
                                    Nov 13, 2020
                                    Resolved
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                                    Resolved

                                    Address: 12-38-6/3, B C ROAD, GAJUWAKA, BESIDE STREET OF SRINIVASA LODGE

                                    I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Lenskart customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Manoj, we sincerely regret the inconvenience caused. We request you to kindly share your order ID/contact details at [protected]@lenskart.in and we'll be glad to connect with you.
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                                      A
                                      Abhi Wankhade
                                      from Powai, Maharashtra
                                      Nov 13, 2020
                                      Resolved
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                                      Address: Akola

                                      I ordered from lenskart on 20/07/2020 (order id [protected]), with successful payment RS 766.41 through UPI. Transaction ID:[protected].

                                      As per last request I contacted my ICICI bank for dispute, but they are saying transaction is successful and credited to beneficiary account. Lenskart not refunding my amount they cancelled my order.

                                      I am attaching my bank statement and Lenskart order details.
                                      +4 photos
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Lenskart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 18, 2020
                                      Lenskart Customer Care's response                                       Dear Abhi, we sincerely regret the hassle you've faced. We will get the details checked and we'll update you at the earliest.
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