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3.9
Updated: Nov 20, 2025
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Lenskart reviews & complaints page 39

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M
Mehul7788
Dec 15, 2020
Resolved
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I have placed the order and paid the full amount on 30th November, it has been 15 days and the product has not yet been received.
Every time i call the customer support they tell me that they will call me within 30 minutes and no one ever calls.
The customer support of lenskart is the worst.
Every person from lenskart support team tells a different story.
I have bought many glasses from lenskart but this time i am fed up with lenskart.

Order id - [protected]
Mobile Number- [protected]
Aug 12, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2020
Lenskart Customer Care's response Dear Mehul, we sincerely apologize for the hassle. We will surely get the details checked and we'll connect with you at the earliest.
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    K
    krrishh
    from Powai, Maharashtra
    Dec 15, 2020
    Resolved
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    Address: Faridabad

    Hi

    As per the offer on Lenskart app to new customers, I should get a frame along with lens only for Rs.299. However, Lenskart agent Achintya Mishra says I will have to pay 999 + 299 + GST which is ridiculous. As I was sure about the offer, I asked him to read the offer again carefully. This is when he abused me and said that I dont have common sense.

    Such is the quality of Lenskart customer care. If they dont fix this soon, they will lose a lot of business
    Aug 12, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    Verified Support
    Dec 17, 2020
    Lenskart Customer Care's response     Dear Customer, we never want our customers to face an issue like this. We humbly apologize for the inconvenience caused. We request you to kindly share your contact details to "[protected]@lenskart.in" and we'll be glad to connect with you.
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      S
      Shruti Ghosh 21
      Dec 15, 2020
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      I placed an order for two glasses on 8th Dec, and recieved one of them yesterday. The second product tracking details say that the package is damaged and is undeliverable. The customer care service of Lenskart barely responds. But now lenskart will say that they'll refund half of the amount to me and when I'll place a new order they are going to take the complete money. The package is damaged and it's not my fault but why should I suffer? Please resolve my issue. I need my glasses as soon as possible.
      +1 photos
      Lenskart customer support has been notified about the posted complaint.
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        K
        Kondalarao Bysani
        Dec 11, 2020
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        Resolved

        Address: Lenskart support

        I ordered and paid and amount has been deducted but in order it said payment was pending so I complained in lenskart (email)after 1 hour order canceled but my money not come back . What should I do??
        +1 photos
        Aug 9, 2021
        Complaint marked as Resolved 
        Lenskart customer support has been notified about the posted complaint.
        View replies
        Dear Customer, we duly regret the hassle you've faced. We will surely get the details checked and we'll update you at the earliest.
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          A
          anu0kriti
          from Powai, Maharashtra
          Dec 10, 2020
          Resolved
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          Address: Old Palasia, Indore

          I bought 2 glasses on an offer from a lenskart store at old palasia indore on 27 feb 2020. I wanted it to be gifted to my friend and bcos of covid and lockdown i wasn't able to gift as we are from different cities and the glasses were in Indore. When i gave him in december i found out it has size issue and a Manufacturing default which does not make it look good.

          Kindly please exchange the glasses otherwise it would waste all of my 1700.
          Aug 9, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          View replies
          Dear Customer, we duly apologize for the inconvenience caused. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be glad to assist you.
          Reply
          anu0kriti's [Complaint's author] reply, Dec 19, 2020
          My Name is Anukriti Shrivastava
          And my order id is --- 1220143376
          And the amount i paid was ₹1700.
          Dear Customer, we understand your concern and we'll be glad to check and assist you with the same. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be happy to connect with you.
          Reply
          anu0kriti's [Complaint's author] reply, Dec 19, 2020
          Name is Anukriti Shrivastava
          And my order id is --- 1220143376
          And the amount i paid was ₹1700
          Dear Customer, we understand your concern and we'll be glad to check and assist you with the same. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be happy to connect with you.
          Reply
          anu0kriti's [Complaint's author] reply, Dec 19, 2020
          Name is Anukriti Shrivastava
          And my order id is --- 1220143376
          And the amount i paid was ₹1700.
          Dear Anukriti, thank you for sharing the details with us. We will get the same checked and update you at the earliest.
          Reply
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            S
            Siddanna gowda
            from Powai, Maharashtra
            Dec 10, 2020
            Resolved
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            Resolved

            I have ordered one spectacle from lenskart and done payment through phone pe UPI .payment is successful and it is showing pending in the lenskart app . When I called customer care he is showing it is stuck with bank without even verifying . Please help
            +2 photos
            Dec 17, 2020
            Complaint marked as Resolved 
            lenskart resolved the issue, due to technical problem the app was showing pending payment . the order has been delivered
            Lenskart customer support has been notified about the posted complaint.
            Dec 10, 2020
            Updated by Siddanna gowda             Order Id : [protected]
            Amount : 860
            View replies
            Dear Siddanna, we regret the hassle you've faced. Please be assured that we'll get the details checked and we'll update you at the earliest.
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              B
              Bhushan_14
              from Powai, Maharashtra
              Dec 10, 2020
              Resolved
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              Resolved

              I Have Order On Date.26/11/2020 And till Now Date I have Not Received my order till now.
              Aug 9, 2021
              Complaint marked as Resolved 
              Lenskart customer support has been notified about the posted complaint.
              View replies
              Dear Bhushan, we apologize for the inconvenience caused. We would like to make things right for you. We request you to kindly share your contact details to "[protected]@lenskart.in" and we'll be glad to resolve your concern.
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                S
                SLahiri
                from Powai, Maharashtra
                Dec 10, 2020
                Resolved
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                Resolved

                Address: 15/1, Danesh Sk Lane, HOWRAH-711109

                I, SAUMITRA LAHIRI, a Senior Citizen, got my eye tested from your refractionist, Mr Dutta on 1/12/20, against payment Of 130/-.
                On his request I ordered for frame +progressive lens worth 3075/- and paid online.You acknowledged my payment. Mr Utsav told me that my new specs will be delivered by 7th latest.
                Today, 10/12/20, I'm yet to receive my specs from you and Mr Dutta is casual now.
                Pl donor play with senior citizens with false promises.
                -Lahiri
                Aug 9, 2021
                Complaint marked as Resolved 
                Lenskart customer support has been notified about the posted complaint.
                View replies
                Dear Saumitra, thank you for sharing the details with us. We sincerely regret the hassle you faced. We will surely get the details checked and we'll update you at the earliest.
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                  S
                  Samantha Changal
                  Dec 4, 2020
                  Resolved
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                  Resolved

                  Address: MANIKONDA 500089

                  Lenskart products has poor quality Order : # [protected] dated 27 JUNE 2020 lost less than a month lens developed scratches - while contacted they slapped vague warranty details. Wondering how fiber products has corrosion in warranty ?
                  Order : # [protected] dated 27 June 2020 start using Aug-20 frame handles came out in 2 months. Surprisingly no replacement for this.
                  Any local shop provide warranty and guaranty effectively, Lenskart has membership program to cover warrenty loopholes.
                  +2 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Lenskart customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 17, 2020
                  Lenskart Customer Care's response                   Dear Samantha, we never want our customers to face an issue like this. We duly apologize for the issues you have faced. We will surely get the details checked and we'll connect with you at the eariest.
                  Aug 17, 2021
                  Updated by Samantha Changal                   Look at the responses - Same as The Worst service
                  No proper solutions, cheap quality products which has no technical details.
                  No proper ticket system to track issue or resolution of issues.
                  Get the hell out of LensKart subscription you are wasting your time and Money As you haven't visited Local Lens store near.
                  To Stop Promotional SMS to my mobile It took 8 months.
                  you want such nonsense LensKart is the best place.
                  Aug 17, 2021
                  Updated by Samantha Changal                   Sorry No issues are resolved by LensKart Except Sorry
                  Complaint Remain Un-alter No refund / No replace / No fix / ---- Use and Throw.
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                    M
                    Mohan ghiri
                    from Powai, Maharashtra
                    Dec 3, 2020
                    Resolved
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                    Resolved

                    Address: Civil lines near dandi swami mandir, Ludhiana

                    Lenskart employees don't follow covid guidelines testing customer eye without social distancing and don't wear a mask every time in the shop
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Lenskart customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 17, 2020
                    Lenskart Customer Care's response                     Dear Mohan, we have strictly advised all our employees to follow the govt. norms regarding COVID. Being that said, we thank you for your feedback and we'll ensure that cross verification is done on the said issue.
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                      S
                      Sharukh5531
                      from Powai, Maharashtra
                      Dec 3, 2020
                      Resolved
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                      Resolved

                      I has purchased the eyeglass 20/04/2020 order number is [protected]. The quality of the frame is so much bad. Yesterday i was wearing that and suddenly the side of the frame is got brake. The company is just fooling the people and earning the money from customer and provide the pathetic quality and service to the customer. Online portal of this company for for only cheating and fooling the people to showing the bad quality of the eyeglasses. I want the replace ment of my eyeglass. For the middle man in this period earning of the money is so difficult and if you do scam like this way your company image is goes so much down.
                      +4 photos
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Lenskart customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 17, 2020
                      Lenskart Customer Care's response                       Dear Sharukh, we understand your concern and duly apologize for the inconvenience caused to you. We will surely get the details checked and we'll connect with you at the earliest.
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                        A
                        arvind thakshan
                        from Powai, Maharashtra
                        Dec 3, 2020
                        Resolved
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                        Not even worth a star . I purchased two glasses . Requested Return for both as the eye test lenskart took was incorrect. They took one glass and refunded the money. The other glass is still with me . There is no response from their team . It is been 35 days . When I call they say will arrange a call from customer care. But no one calls . They send a email every two days . First they said it ll take 3-5 . Then 7-10 . Then asked 48 more hours. Now there is no response.
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Lenskart customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 17, 2020
                        Lenskart Customer Care's response                         Dear Arvind, we never want our customers to face an issue like this. We duly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.
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                          A
                          Anivesh Kumar.
                          from Powai, Maharashtra
                          Dec 2, 2020
                          Resolved
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                          Resolved

                          Address: HOUSE NUMBER 96, SECTOR 24/A

                          My spectacle's frame become fading
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Lenskart customer support has been notified about the posted complaint.
                          View replies
                          Dear Anivesh, we duly apologize for the hassle. We request you to kindly share your order ID/contact info and we'll be glad to resolve your issue.
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                            R
                            R Raj Ranjan
                            Dec 1, 2020
                            Resolved
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                            Resolved

                            Address: BSF ,SHQ BHILAI

                            Sir, refer order no.[protected] product is deffective with respect to power for far distance vision. i am unable to see far distance . seems, power of glasses or cylendrical axis is not correct. causing headaches when used. money gone wasted. should have ordered from local optician. Now i have shifted to bhilai from delhi. Can you provide assistance here?
                            +1 photos
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 17, 2020
                            Lenskart Customer Care's response                             Dear Raj, we duly regret the inconvenience caused. Please be assured that we'll have the details checked and we'll connect with you at the earliest.
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                              N
                              Nivima
                              Dec 1, 2020
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                              Address: Chennai

                              3 days before I paid my amount through phonepe for lenskart .but still getting payment pending in lenskart .
                              Phonepe clearly said that the amount has reached the merchant, but lenskart is saying there was no amount credited...
                              +2 photos
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer, we never want our customers to face an issue like this. We regret the hassle sincerely. Rest assured, we will get the details checked and we'll connect with you at the earliest.
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                                S
                                Sanju Saju
                                from Powai, Maharashtra
                                Nov 30, 2020
                                Resolved
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                                Resolved

                                The refund amount was made to store credit instead of refunding it to the bank.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Lenskart customer support has been notified about the posted complaint.
                                View replies
                                Dear Sanju, we sincerely regret the hassle and we'd like to make things right for you. Kindly share your order ID/contact info or you may email the details to [protected]@lenskart.in and we'll be glad to assist.
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                                  P
                                  ProsenjeetPaul
                                  from Delhi, Delhi
                                  Nov 25, 2020
                                  Resolved
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                                  Resolved

                                  Address: mumbai

                                  My Order ID: [protected] has been cancelled by the customer support in order to place a fresh order but i have not received the refund in my lenskart wallet or in my bank account where did the money go?

                                  please refund my money asap
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Lenskart customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 27, 2020
                                  Lenskart Customer Care's response                                   Dear Prosenjeet, we duly regret the hassle you've faced. We will surely get the details checked and we'll connect with you at the earliest.
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                                    H
                                    Himani27
                                    from Bhilwara, Rajasthan
                                    Nov 24, 2020
                                    Resolved
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                                    Resolved

                                    Address: Kotri Road Kota (Raj.)

                                    Worst Service I have ever seen where my mother has to stay outside because of corona period who is aged (59 years) and also have critical operated eye situation, why you have opened the showroom just close it if your seller is not able to respect a women aged above 50. I have visited it 3 times what the hell!!!.
                                    Previous experience is also very bad about purchasing a spectacle from you . No Response No Action . Well done
                                    If you don't want to anything about customer complaints then close your grievance redressal option.
                                    Contact [protected]
                                    Date
                                    +1 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    Lenskart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 26, 2020
                                    Lenskart Customer Care's response                                     Dear Himani, this was not intended and we humbly apologize for the hassle you faced. Rest assured, we will get the details checked and we'll connect with you at the earliest to resolve the issue.
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                                      A
                                      Akshay Mahanti
                                      from Mumbai, Maharashtra
                                      Nov 24, 2020
                                      Resolved
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                                      Resolved

                                      Power Sunglasses - Frame Issues

                                      Address: Bangalore.

                                      My name is Akshay Mahanti and my number is +[protected].

                                      I have been using Lenskart services for the last 4 to 5 years and I have never had any problems. The quality has always been top-notch.

                                      Less than 2 years back I got myself a pair of Powered Sun Glasses from Vincent Chase.

                                      I maintain my Glasses very well and am very careful and there has never been any physical damage to the product from...
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                                      Gaurav Chandan
                                      from Powai, Maharashtra
                                      Nov 21, 2020
                                      Resolved
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                                      Resolved

                                      She did not mentioned it's for gold membership later in asking for it she mentioned it's for only gold membership
                                      +2 photos
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Lenskart customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Gaurav, we sincerely apologize for the inconvenience caused. We request you to kindly share your order ID/contact info and we'll be glad to connect and resolve your concern.
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