Lenskart Complaints & Reviews

Address: Raipur

Hello,
My order id id [protected], this order is for old product replacement is store that time same product not avail that why select other one ( Product Id : 117892) in Pandari Store Raipur Chhattisgarh there is some difr amount Rs. 1120.00 paid this amount by UPI and Debit Card. Your Store manager told me Sir your product replace with Rs. 00.00 amount and your all amount refund in 48hrs to 72hrs.

After long conversation your store manager take my bank details for refund but i get any refund from lenskart.

This is not short out in 22 nov 2020 to 21 dec 2020 in one month.

I have attached my UPI Transaction details, I need to refund my amount as soon as possible.

Aug 5, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2020

Lenskart Customer Care's response Dear Customer, we sincerely regret the hassle you've faced. We will get the details checked and we'll update you at the earliest.

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Address: 92, 11th cross, 1st stage, Indiranagar, Bangalore

I bought lenses paying over Rs.8000/-. its been over a year. Now shades are forming insidd lense and cant see through the shades. causing eyes to pain if worn. It seems manufacturing defective or sub-standard quality if lenses for such a costly price. i want them be replaced immediately with good ones. please respond to me immediately.

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 22, 2020

Verified Support

Dear Customer, we sincerely apologize for the hassle you've faced. We will get the details checked and we'll connect with you at the earliest.

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Dear Sir/Madam
My Name Is- Badal Kumar
Contact No- [protected]
Address-Amarpur, Mednichowki, Lakhisarai, Bihar 811106

Order Id-#[protected]

My problem is that I had placed an order on 19th Dec 2020 I had made payment successfully, amount got debited from account but my order is still showing payment pending so, please help me for this and process my order, this is my first time experience with lenskart and also improve your payment gateway, I had heard too much positivity from my colleagues that lenskart is best for glasses so I also want that service from you.

*Regarding this I'm attaching screenshot of my transaction.
I'm sincerely looking forward to hear from you.

So, please help me regarding this and take appropriate action on it and resolve my concern as soon as possible.

This Will I'm very glad to you.
Thanks!!!
Lenskart
With best warm regards,
Yours Sincerely,
Badal Kumar

Aug 7, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2020

Lenskart Customer Care's response Dear Badal, we duly regret the inconvenience caused. We will surely get the details checked and we'll update you on the concern at the earliest.

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I ordered a yearly pack of aqua lens solution bottles. A total of 900 ml. In which it contained a 60 ml, 120 ml, 360ml and 360 ml solution bottles. I received my order today on 19th December, 2020. A bottle of 360 ml was missing from my order. I have paid an entire amount of Rs 799 for 900 ml. Out of which I have received only 540ml. Where is my 360 ml aqua lens solution bottle which I have paid for ?? I want my entire order to be delivered by earliest or else I'll file a complaint against the incomplete delivery of my order. Kindly look into the matter ASAP.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 22, 2020

Verified Support

Dear Anjali, we never want our customers to have an experience like this. We apologize for the inconvenience caused. We request you to kindly share your order ID/contact info for us to check and assist you better.

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Hi,

I am very disappointed with the product I received today.

I had ordered Coloured Contact Lens and I was not able to wear it at all. Both the lenses are defective. My eyes started tearing continuously. I am so unhappy.

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 22, 2020

Verified Support

Dear Customer, we duly regret the hassle you've faced. We would love to assist you with your concern. Kindly share your order ID/contact info or write to us at [protected]@lenskart.in and we'll be glad to resolve your issue.

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Address: A/P:- TALANDAGE TAL:- HATAKANAGALE DIST:KOLHAPUR

I have purchased one flameless but this is not properly fitted and continue raise my issue but store manager Mr.shrinivas sabane Kolhapur maharashtra lenskart he talking very bad. i am not repair this item you go and like that taking with me.

when i purchase spectacles this one continue stukk in near by glasses.
plz resolve my issue.

plz resolve my issue other i dont want your items. i am regular customer of lenskart but staff vary bad. plz replaced my order.

Regards,
Shashikant Bhoje.
[protected]

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2020

Lenskart Customer Care's response Dear Shashikant, we never want our customers to face an issue like this. We duly apologize for the hassle. We will surely get the details checked and we'll update you at the earliest.

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Address: bangalore

Yesterday i got my specs. Today one of the specs came out in two parts - lense separately and frame in broken condition. Can you refund the amount and collect your item. This happened today while i drove my car and gave me lot of mental agony to driving vehiicle without specs.

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we sincerely apologize for the hassle you've faced. We will surely get the details checked and we'll connect with you at the earliest.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we sincerely apologize for the hassle you've faced. We request you to kindly share your order ID/contact info and we'll be glad to connect and resolve your concern.

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I have placed the order and paid the full amount on 30th November, it has been 15 days and the product has not yet been received.
Every time i call the customer support they tell me that they will call me within 30 minutes and no one ever calls.
The customer support of lenskart is the worst.
Every person from lenskart support team tells a different story.
I have bought many glasses from lenskart but this time i am fed up with lenskart.

Order id - [protected]
Mobile Number- [protected]

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Mehul, we sincerely apologize for the hassle. We will surely get the details checked and we'll connect with you at the earliest.

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Address: Faridabad

Hi

As per the offer on Lenskart app to new customers, I should get a frame along with lens only for Rs.299. However, Lenskart agent Achintya Mishra says I will have to pay 999 + 299 + GST which is ridiculous. As I was sure about the offer, I asked him to read the offer again carefully. This is when he abused me and said that I dont have common sense.

Such is the quality of Lenskart customer care. If they dont fix this soon, they will lose a lot of business

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Customer, we never want our customers to face an issue like this. We humbly apologize for the inconvenience caused. We request you to kindly share your contact details to "[protected]@lenskart.in" and we'll be glad to connect with you.

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I placed an order for two glasses on 8th Dec, and recieved one of them yesterday. The second product tracking details say that the package is damaged and is undeliverable. The customer care service of Lenskart barely responds. But now lenskart will say that they'll refund half of the amount to me and when I'll place a new order they are going to take the complete money. The package is damaged and it's not my fault but why should I suffer? Please resolve my issue. I need my glasses as soon as possible.

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Address: Lenskart support

I ordered and paid and amount has been deducted but in order it said payment was pending so I complained in lenskart (email)after 1 hour order canceled but my money not come back . What should I do??

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we duly regret the hassle you've faced. We will surely get the details checked and we'll update you at the earliest.

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Address: Old Palasia, Indore

I bought 2 glasses on an offer from a lenskart store at old palasia indore on 27 feb 2020. I wanted it to be gifted to my friend and bcos of covid and lockdown i wasn't able to gift as we are from different cities and the glasses were in Indore. When i gave him in december i found out it has size issue and a Manufacturing default which does not make it look good.

Kindly please exchange the glasses otherwise it would waste all of my 1700.

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we duly apologize for the inconvenience caused. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be glad to assist you.

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anu0kriti's [Complaint's author] reply, Dec 19, 2020

My Name is Anukriti Shrivastava
And my order id is --- 1220143376
And the amount i paid was â‚¹1700.

Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we understand your concern and we'll be glad to check and assist you with the same. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be happy to connect with you.

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anu0kriti's [Complaint's author] reply, Dec 19, 2020

Name is Anukriti Shrivastava
And my order id is --- 1220143376
And the amount i paid was â‚¹1700

Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Customer, we understand your concern and we'll be glad to check and assist you with the same. We request you to kindly share your order ID/contact info to "[protected]@lenskart.in" and we'll be happy to connect with you.

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anu0kriti's [Complaint's author] reply, Dec 19, 2020

Name is Anukriti Shrivastava
And my order id is --- 1220143376
And the amount i paid was â‚¹1700.

Lenskart Customer Care

from New Delhi, Delhi

Dec 22, 2020

Verified Support

Dear Anukriti, thank you for sharing the details with us. We will get the same checked and update you at the earliest.

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I have ordered one spectacle from lenskart and done payment through phone pe UPI .payment is successful and it is showing pending in the lenskart app . When I called customer care he is showing it is stuck with bank without even verifying . Please help

Dec 17, 2020

Complaint marked as Resolved

lenskart resolved the issue, due to technical problem the app was showing pending payment . the order has been delivered

Lenskart customer support has been notified about the posted complaint.

Dec 10, 2020

Updated by Siddanna gowda Order Id : [protected]
Amount : 860

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Siddanna, we regret the hassle you've faced. Please be assured that we'll get the details checked and we'll update you at the earliest.

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I Have Order On Date.26/11/2020 And till Now Date I have Not Received my order till now.

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Bhushan, we apologize for the inconvenience caused. We would like to make things right for you. We request you to kindly share your contact details to "[protected]@lenskart.in" and we'll be glad to resolve your concern.

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Address: 15/1, Danesh Sk Lane, HOWRAH-711109

I, SAUMITRA LAHIRI, a Senior Citizen, got my eye tested from your refractionist, Mr Dutta on 1/12/20, against payment Of 130/-.
On his request I ordered for frame +progressive lens worth 3075/- and paid online.You acknowledged my payment. Mr Utsav told me that my new specs will be delivered by 7th latest.
Today, 10/12/20, I'm yet to receive my specs from you and Mr Dutta is casual now.
Pl donor play with senior citizens with false promises.
-Lahiri

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Saumitra, thank you for sharing the details with us. We sincerely regret the hassle you faced. We will surely get the details checked and we'll update you at the earliest.

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Address: MANIKONDA 500089

Lenskart products has poor quality Order : # [protected] dated 27 JUNE 2020 lost less than a month lens developed scratches - while contacted they slapped vague warranty details. Wondering how fiber products has corrosion in warranty ?
Order : # [protected] dated 27 June 2020 start using Aug-20 frame handles came out in 2 months. Surprisingly no replacement for this.
Any local shop provide warranty and guaranty effectively, Lenskart has membership program to cover warrenty loopholes.

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Samantha, we never want our customers to face an issue like this. We duly apologize for the issues you have faced. We will surely get the details checked and we'll connect with you at the eariest.

Aug 17, 2021

Updated by Samantha Changal Look at the responses - Same as The Worst service
No proper solutions, cheap quality products which has no technical details.
No proper ticket system to track issue or resolution of issues.
Get the hell out of LensKart subscription you are wasting your time and Money As you haven't visited Local Lens store near.
To Stop Promotional SMS to my mobile It took 8 months.
you want such nonsense LensKart is the best place.

Aug 17, 2021

Updated by Samantha Changal Sorry No issues are resolved by LensKart Except Sorry
Complaint Remain Un-alter No refund / No replace / No fix / ---- Use and Throw.

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Address: Civil lines near dandi swami mandir, Ludhiana

Lenskart employees don't follow covid guidelines testing customer eye without social distancing and don't wear a mask every time in the shop

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Mohan, we have strictly advised all our employees to follow the govt. norms regarding COVID. Being that said, we thank you for your feedback and we'll ensure that cross verification is done on the said issue.

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I has purchased the eyeglass 20/04/2020 order number is [protected]. The quality of the frame is so much bad. Yesterday i was wearing that and suddenly the side of the frame is got brake. The company is just fooling the people and earning the money from customer and provide the pathetic quality and service to the customer. Online portal of this company for for only cheating and fooling the people to showing the bad quality of the eyeglasses. I want the replace ment of my eyeglass. For the middle man in this period earning of the money is so difficult and if you do scam like this way your company image is goes so much down.

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Sharukh, we understand your concern and duly apologize for the inconvenience caused to you. We will surely get the details checked and we'll connect with you at the earliest.

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Not even worth a star . I purchased two glasses . Requested Return for both as the eye test lenskart took was incorrect. They took one glass and refunded the money. The other glass is still with me . There is no response from their team . It is been 35 days . When I call they say will arrange a call from customer care. But no one calls . They send a email every two days . First they said it ll take 3-5 . Then 7-10 . Then asked 48 more hours. Now there is no response.

Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2020

Lenskart Customer Care's response Dear Arvind, we never want our customers to face an issue like this. We duly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.

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Address: HOUSE NUMBER 96, SECTOR 24/A

My spectacle's frame become fading

Aug 9, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

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Lenskart Customer Care

from New Delhi, Delhi

Dec 17, 2020

Verified Support

Dear Anivesh, we duly apologize for the hassle. We request you to kindly share your order ID/contact info and we'll be glad to resolve your issue.

Lenskart Complaints & Reviews

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Lenskart reviews & complaints page 39

Payment Refund Order ID 1224013126

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Shades formed inside lens

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For Order Confirmation

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Product missing

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Contact lens/ Defective

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My frameless not properly fitted and store manager also talk with rudely

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Order no-1224416583

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Not received my order. Support team not at all supporting.

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Rude staff

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Order is undeliverable because of damaged package

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Not getting money

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Glasses related issue

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Lenskart Payment successfully done but still showing pending

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Not Get My Order On Time

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False promise by your refractionist, Mr Utsav Dutta

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Quality and warranty

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Covid guidelines

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Low Class Quality and Pathetic Service

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1223260483

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Discolour

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