Lenskart Complaints & Reviews

Progressive lenses received after home check up I am not able to read comfortably with glasses and want to return and get my money back I am calling customer care since 13 Jan and no one is arranging pick up and refund for product.

I ordered eyeglasses from lenskart on 4th Jan 2021and when I got the delivery on 11th Jan 2021 the frame size was big, so I placed it for exchange at the same time, the pickup facility was arranged and than as I was not able to get the other eyeglasses at same price so the chat agent told me that he'll be placing order on my behalf and I have to choose store credit option so that he can place order on my behalf. I did as the team said me to do but till yet I haven't received any product, no propey answer from their side.I have even raised many complaints over chat, mail and callbacks have been arranged for me but no proper response to my concern.I have already wasted my time over chats, mails and callback.Highly disappointed my the service.

Attached photos relating to my concern.

It was told to me that lenskart will update me about the escalated request to get approval for pickup and replacement of wrongly given eyepower/glass alongwith frame.

But, it being more than 1 month but no response from lenskart !!!
I already shown good amount of patience... But disappointed to say that lenskart haven't shown their responsibility yet !!

I am a gold member of them but getting worst service. I am suffering from eye pain due to wrong eye power provided but Customer care don't provide update for replacement and even no response for email sent.

I bought my frame from the lenskart website and nw it seems to be broken and I'm not able to fix it. Please help asap.

Order no- [protected]. Got my product delayed and then found out that I received the wrong products. Been talking to the reps for the last 7-8 days for exchange or refund but to no avail.
Courier guys coming and saying they cannot take this product as it’s not matching what they have been provided from Lenskart. So frustrating and disappointed. Most fraudulent site ever!

I received a Cashgram link to get my refund, gave in my upi id and then the transaction failed on 16 th of December. Till date I haven't received my amount

I have ordered lens and amount has been debited from my bank account. But in lenskart application payment status is pending. Its been 24 hrs and I am not able to contact customer service

Received a defective product

I ordered 2 pair of glasses on December 19, 2020. As soon as the invoice pulled up, I noticed a problem with what I thought I had ordered for a pair of prescription sunglasses. I immediately e-mailed Lenskart. I got no response. I tried to contact them several more times, even checking junk mail to make sure my server had not kicked it out. Again, no response, except to say my glasses had shipped. They arrived December 26, and as I suspected, the one pair in question was incorrect. I have tried to contact Lenskart just about every day since receiving my order. Still no response. So now I’m out $150 with one pair of glasses I can’t wear because they don’t have the prescription in them.

Dear Team,

I had gone to Kharadi Lenskart Store in Pune, Maharashtra, at time of sale they told me that you purchase one glasses n frames of john n jacobs n purchase gold membership you will get one free and at time of billing they refused ti give that offer. The glasses n frame was costing me about 6100 INR with one free, at time of boll they were tell 13 k in which i had to purchase gold membership of no use.

Very illiterate staff in Kharadi Pune store.

Please look into this.

Regards,

Amit Wani

[protected]

I need to replace my spectacles

Hi Team,

On Feb 7 2020, I have raised return request and it was accepted as per policy. And the pick up was suppose to dome by 48 hours. But neither the pick nor any refund done for the order Id [protected]. I have raised several emails to pick and confirm on the status. But no response for my email on feb and mar 12. After that Due to covid I was not getting any update from lenskart and whenever I try to connect them over phone or email no response. I emailed lenskart on feb, mar, aug, nov and dec this month I somehow connected over call. Executive jotsna over call said pickup will not be done straight way without even updating me on the pickup status and not providing response to my emails. Please find attached all the pickup and return details and no response for my emails from lenskart for the continuous follow up.

I request you to please pickup the product and process for refund.

Regards,
Prithviraj

Dear Sir / Madam,

I am writing to you to raise an issue about: Beauty & Personal Care

The issue that I have experienced was: To the PRO department - Lenskart

Had purchased specs (Ref WO number: [protected] dated 01/03/2020:) from a much advertised and branded product with a hope that we would have a relationship which would be everlasting.

A week back, had been to your Nitin company outlet Thane (W) with a complaint that one of the arms of the specs was moving 360 degrees. The rep did some rectification, but within 3 to 4 days the problem resurfaced. The representative mentioned that the frame was faulty and the product was defective, but he did not have a similar product hence he referred me to the purchase source which was Viviana Mall, Thane. On 26th Dec the specs was handed over and they noted down my complaint. Today there was a call from the store manager that the specs would be sent to the lab for repair as it required soldering since the frame had rusted inside. When I requested him for written reasoning he mentioned that only verbal communication can be held, instead he quoted the Terms & Conditions for a replacement, by the way, defective specs which was provided, delivery challan was not issued.

Company of repute whose advertisement claims that your brand refers sincerity, when a customer brings out a genuine complaint, he is informed that he gets a product repaired which is a manufacturing product defect, after repairs unable to understand how can a rusted frame be okay. Kindly let me know if the customer has mishandled, then from inside how can a product rust with outside coating unaffected .Your product costing is on par with other costly branded names in the market, still we went ahead with your product. Please let me know should I accept a faulty defective product which is malfunctioning before the warranty period. Further more it has been informed to collect the repaired specs on or before 1st Jan'2021, hence suggest kindly resolve this matter asap.

Await your revert.

Regards,
Biswajit Gupta

Today I have visited your Jalpaiguri shop to purchase a spectacle for my wife. I have been informed that there is an offer 'buy one get one free'. I have ordered for two spectacles one for me and other for my wife. Total price[protected]x2) discount 1750. Net price 5880 which I paid. But l think the price would have been 3500 + tax. as one is free. Your staff could not explain the price details. No price invoice is given. Please look into my case. I am a gold card member. My M/No.is [protected].

I paid through google pay UPI but order says its pending and i have not received the amount in my account. Account is debited for 1007 rs

Lenskart very bad service i hate lenskart

Lenskart only rech people sarvice
Very bad
I hate lenskart

Bulaki khan
[protected]

Hi am thasneem today I visited your lenskart shop trivandrum pattom in Kerala .but am not Happy . Becouse costomer care services is not perfect. There are insults me in front of public. So plz consider it's a request...

I had ordered my glasses 6 days back at lenskart.. Deshpande nagar, Hubli. Was promised door delivery at SDM medical college Sattur, I had called the manager 3-4 times since morning and the delivery was being postponed from12 pm to 7 pm- and now is said to be delievered at an inappropriate time of 10 pm... I’ve never experienced such undignified responses as in being delivered at 10 pm at the night. Kindly look into this!

I had ordered a powered spectacle at lenskart through app. I had ordered a frame width of 138 mm but the specs that I got was 140 mm. It keeps sliding off face. There is no use of it when it slides off and does not serve the purpose.
Ordered from registered mob number [protected]

The issue that I have experienced was: I purchased this product: https://www.lenskart.com/vincent-chase-vc-e13049-c3-eyeglasses.html
No-where it was mentioned in the product description that this frame have a power restriction of (+3) to (-3). I simply purchased and emailed them my power as they have an option to send power in email. The next day a Resolution Officer Nikunj Yadav mailed me back that this product doesn't support the power I needed (-3.5). I emailed him with a proper screenshot that on lens selection page it was showing I can order up to power +/-12. But no one replied. After that, I called their customer support. I had 3-4 times call with an agent (can't remember his name) who first told me that the "air" category product has a power restriction (though it wasn't mentioned anywhere) so they can not process the order. Then I found some other products on that mentioned category is supporting that power I needed. I again called them for the false information then they rectified their statement and said not all "air" products, but few air products from Vincent Chase does not support that power. I requested him to replace that frame with another supported frame. He said he can not do that. I was simply keeping my patience. My previous order was of Rs. 671. I tried to place a new order with a same-priced supported frame. Now the order value is showing Rs. 1006. The company has several false & misleading information on their product selection page which simply harassing me till now. I asked their representative to add that extra amount to my wallet so that my new order can be placed at the same price. They have issues at their end, still, they have no plan to compensate a customer, RATHER they are trying to make more money!! I am sending emails, calling them they are saying that they will come back to me in 30 mins but that moment never comes.

It occurred on: 20/12/2020

Replace that frame with https://www.lenskart.com/vincent-chase-vc-e12695-c1eyeglasses-full-rim-rectangle...⇄ this one and proceed with my order.
OR
Arrange me something so that I can place a new order at the same price of Rs. 671
Why I will pay more for their mistakes?

Order Number: [protected]
Email details: https://easyupload.io/4a7yxi