Lenskart Complaints & Reviews

I have purchased a Air LA glasses with frame from lenskart online worth 2500₹ in Jan 3.within weeks frame started to get loosen, one of that frame broken.they have mentioned that frame will always maitain its shape but it is loosing its shape while using and they have mentioned it is highly flexibile and durable all this are false promises cheating conaumer
My order id : [protected]

During Home visit, the technician gave only spherical power and said the cylindrical number does not matter. trusting got the progressive and distant vision package and got gold membership activated without asking .After receiving the single vision started facing issues and got replaced but not to satisfaction so got the number checked from a Eye doctor and to my surprise the power difference was there which was causing issues . Got single vision power corrected and need the progressive spectacles also changed to the doctors prescribed power which is much lesser than lenskart tested power and also with the cylindrical power with axis

Hi Lenskart team,

This is regarding my order Number ; [protected]. I had picked a frame from store along with glasses, however the final product is very very loose and gets bended very easily causing harm to the eyes. I would request you to exchange this product with better services.

I ordered 2 glasses from Lenskart yesterday in a sale where I was able to order them for 0 rupees.The orders also got confirmed yesterday and were preparing for dispatch but today I got message that my order have been cancelled by lenskart..When I tried to contact the customer care they gave a silly reason that all this happened due to technical issue please order again..I would request lenskart to either process my orders or to provide me with vouchers via which I can order the same glasses again.As I put so much efforts in ordering the products, if you accepted the orders at first place then you should also deliver the product on time.

I had bought 2 pair of lenses from Lenskart in December with order ID [protected], intially i did not notice anything but when i started feeling uncomfortable wearing and get headache i noticed that the lenses are of different thickness. I checked my old lenses and they were of same thinckness, When i went and checked with Lenskart shop where i purchased they were casual and and said it is due to different power that it is of different thickness. I raised online complaint, but they just close the ticket saying the same reason and asking me to order new lenses. They have said that they provide 1 year warranty on lenses but i don't understand on what they are giving warranty. Really Pathetic service from lenskart. Please intervene and provide a solution.

Complaint References: 12532527, 12531498

I ordered 1 on 1 specs under gold membership on 25th match. Order delivery date was on 29th march and i have given my home address for delivery as i am not there at lenskart shop location. Lenskart executive placed my order in front of me by giving home address but my both specs delivered at lenskart store on 2nd april. Since then i am calling everyday at lenskart store to deliver my specs at my hone location but first they lied that delivery boy has picked up your order on 4th april so i asked for tracking id and delivery boy number but they told that delivery boy’s phone number is off they will give me on next day. I called again but they said the same thing. I am calling daily twice a day and they are lying and yesterday they said specs are yet at store.
Pathetic service by lenskart, they don’t even know how to manage the customer service. I will not going to use lenskart after this pathetic service and never recommend any of my family, friends to use lenskart.

Gold card not at delivery

I purchased a spects from Lenskart located in Bhimavaram. I exchanged it due to breakage. The new one is not comfortable when compare to old.Tears are coming from my eyes while using the new one.

Very unprofessional and casual approach from Lenskart representatives. I had ordered 4 pairs of glasses on 3rd March. 2 for myself and 2 for my mom who is a senior citizen. The order was delivered on time. My glasses seem to be OK. However my mom complained that there was something amiss with the glasses. Since the representative who had visited Mr. Gaurav Sinha had prescribed that her power had increased, I asked her to try the glasses for some more time to adjust. The same problem persisted and on Tuesday she complained of throbbing pain in her right eye. Mr. Gaurav Sinha had called me up after delivery to give him a good rating on customer feedback, which I did, and had told me that he would be the 1st point of contact if there were any issues. I informed him, and he said he would turn up yesterday in the evening. No phone call nothing, he just doesn't turn up. My mom had severe pain and had to be given ice pack for relief. Mr. Gaurav Sinha said he would come 18th March morning. Which again he did not. I had luckily whatsapped on the feedback number and booked an appointment. Mr. Tubai Maity came today and tried to convince that nothing was wrong and all was hunky dory. However maybe seeing a senior citizen he decided to go a step further and took the glasses to the warehouse for checking. He returned after a week. and one glass seemed to be fine. the glass had been changed. however with one frame, the problem persisted. they took it back and after 2 weeks came back today on 5th April with the same frame. My mom could understand the moment she wore it that the glass had not been changed. such poor service from Lenskart, when i had payed them in advance.

Placed order and got confirmed on 23rd March 21. It was supposed to be delivered by 27th March 21. Delayed due to unknown reasons till 31st March 21. Now further delayed till 09th April 21 and again due to unknown reasons.
No proper response from support team as tried contacting them multiple times over chat as well as phone.
Pathetic service from lenskart. Highly disappointed. If some shame left, kindly process the order asap and update about the same.

I booked 2 glasses for my son in buy 1 get 1 offer. During payment it was deducted twice.

I have turned on DND on my number.
I have never ordered anything from Lenskart.

Everyday they send me 5-6 messages which also I cannot block.

There is no option to unsubscribe from their sms.

Wrong losses delivered. Store keeper refuses to acknowledge problem. Absolute cheating in this store need replacement of lenses urgently. Spectacles deposited at store no review from there side since 3 days
Pls contact at [protected]

Dear sir.
Visited your store at DN Ragallia Mall Bhubaneswar.Approached the available staff regarding a broken frame of purchased reading glasses from same store.First of all store lady sales person denied of any service stating company rules.Afterwards the manager was approached for the same complain.He took the photograph of the product and assurred me for lodging a complain afterwards stating website is down.since then no information, no feedback.If this the status of the staff behaviour and company policies .It speaks volume about the staff and company.Further it discourages me to buy any products in future also I cant recommend the company to anyone.
Hence please inquire about it and let me know the status.
Thanks.
My registered mobile no with you is [protected].Emailid is [protected]@gmail.com

I made a payment of 1792.0 to lenskart from their app by selecting UPI payment method. the payment is succesfull and money is deducted from bank account, but lenskart says they have not received the money.
To- lenskart.[protected]@indus
Upi reference number[protected]
date - 19/03/2021
amount - 1792
source - Paytm UPI

We have placed the order & Paid personally at Lenskart outlet Pheonix Market city Kurla West Mumbai outlet on 31 Jan 2021 order no[protected] / invoice no INVHR [protected] for my wife's glasses which were earlier reading but now reading & distance.

First instance wrong measurements due to which she couldn't see at a distance.
Further delay by 7 days.

2nd instance afer using the glasses for two days the left hand stick broke. And we went to the store ..agreed on replacing further delay of 7 days .

3rd instance after 3 days again the same situation the right hand stick broke. Store agreed that it could be a defective consignment and agreed to replace further delay of 7 days .

4th instance By now we have been to the store a total of 4 times incurring expense of transportation of 300 rs each time. Besides loss of tome and Risk of venturing out during Covid times . ( Keep in mind we are both 57 years of age )So we requested it to be couriered but when we received the courier .The Glasses were Bifocal and not progressive..

5th instance .. again we are back to the store after several rounds of apologies by the staff they promised they will take up for quick delivery and also Compensation for the haarresment caused from day 1.

Intially it said Delivery on 2oth March, after a Day it became 23rd March and today it says 25th march .

Its not a replacement of Shampoo bottle.Its reading and viewing glasses of a DIABETIC Person. Can you imagine a DIABETIC with eyesight issue of NEAR & DISTANCE both being without Glasses since 31Jan 2021 and today is 17th March..

This is negligence and haarresment. Is unacceptable.

At the time of buying the lenskart store people were saying that it won't break but by the looks of it anyone could say that it will break easily, and 5 months later it's frame is broken and when I go to shop they say that physical damage is not covered under warranty. First they sell such low quality products and then deny the service.
I want it get repaired or replaced as soon as possible.

I have ordered a eyeglass and paid 1200rs through upi and the amount aloso debited from my account but there is still showing payment pending in the app and the lenskart watsapp support team also saying that u didnt pay the amount even after sharing my transaction details.please dont do like this

On 10th march 2021 i was ordered a Lenskart Air Eyeglass buy 1 get another pair free,
I have done the payment and the money got deducted but in my order is showing pending,
I have done the payment by using a Visa card

I am writing about your showroom at Nallasopara east near DMart, I am from the same building, I visited your showroom twice yesterday once at afternoon then at evening but I noticed your staff not even caring to speak to us and in the evening when I asked your person after waiting for nearly 20 minutes the person says he is busy and take time to attend me. He didn't even bother when I started walking out, this is not the type of behavior we expect from a reputed firm like yours this only adds in loosing customers and he was nor other staff we're that busy otherwise I wouldn't have complained, they knew we'll that I was coming the second time but still they were totally careless as if it doesn't matter to them that customers come or not. I was hert and shocker.