Lenskart Complaints & Reviews

Order ID: [protected] (Prepaid)

The John Jacobs specs got delivered without any problems.

But the lenses...
Bausch & Lomb
Optima 38
2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.

Where are my LENSES?! Tried multiple times to contact the consumer...

I have bought spectacles from your Bangalore, Anantha Nagar show room and given complaint multiple times regarding the quality issues where I didn't get any solution. There is no value for complaints in lensecart. I am going to consumer court with whatever proof and recorded phone calls I have. Disgusted service...

I had placed an order in your shop lenskart old gajuwak on sunday i.e 8th Nov via reference id [protected] and my ETA was 13Nov but delivery is not happing as per ETA and also there is no proper response from your shop. I want my deliery by today EOD otherwise please kept that with you .My contact no : [protected]...

I ordered from lenskart on 20/07/2020 (order id [protected]), with successful payment RS 766.41 through UPI. Transaction ID:[protected].

As per last request I contacted my ICICI bank for dispute, but they are saying transaction is successful and credited to beneficiary account. Lenskart not refunding my amount they cancelled my order.

I am attaching my bank statement and Lenskart order details....

My name is Pradeep Singh. I placed an order on 30th, Oct, 2020 for Soflens 59 and Soflens Toric contact lenses at Krishna Nagar Delhi Store. My order number is [protected]. I visited the store on 4th, Nov, 2020 to know the status of my order as In my lenskart App, "Order created" was only showing. The store team assured me that we have raised a ticket for the same and said that Order will be delivered by 5th, Nov, 2020.

Then...

I have ordered a product..(order no :-[protected], Malalkpet, hyderabad, v.sagar, mobile no :-[protected]). I got a msg to collect the product..after reaching the store they given me
Wrong sight spects..the employee (women) said she will rectify the mistake..within two days she will call to me ..but i didn't get any calls yet..i have been trying to contact the store from the number which is showing on Google..but nobody answering the...

Customer care not pick up the phone all and they will not call back after 30 minutes

This is very big problem of lenskart, I think linked doing waste of time and dealing customer properly

i am not happy with service,...

Hello Team,

I trusted to lenskart and so I purchase a product from them but the team are making fools to the customers. They marked the product delivered with the name of someone else and I didn't get a single call from courier guy i.e. bluedart for delivery. Then I am unable to understand how can they delivered the product to a person whose name I never heard.

1st day of delivery I mentioned the bluedart team...

Lenskart — Payment successfully done but still showing pending
SafalRai on Nov 1, 2020
I have ordered 1 eyeglass from lenskart and successfully done the payment through upi worth rs 893.89 but the payment is still showing pending.
Please resolve the issue asap. Please didn't expected such a hassle from lenskart....

I purchased product before 2.5 month.
It get damaged during wearing .
I returned to store .I discussed with store people regarding warranty .they told mostly you have to pay RS 300.within few minutes after frame given to store
I received mail from insurance that your request received.after few minutes received mail that claim is rejected due to reason vsm.
I want to know why they rejected.
Please look into...

Lenskart is scamming me with lot of advertisements. I have tried their so called DND option but of no use. Their customer service people are the worst and a bunch of incompetent people. I have tried calling them 4-5 times and each time they would either hang up the call or try giving some other set of numbers. Please dont ever buy anything from them or donot at any cost give your contact number to them....

Hi Have Returned the glass which was ordered and till today none of the Lense Kart team has sent back money to me.
Every Time we call customer care they say we are processing.
Its really shame on Lenkart for doing such things to customers which has to addressed in public sites....

In Spite of several followup with customer care numbers and email, my request has not been taken care...
further details, pls ref my complaint ref Complaint ref #11699184
and do the needful.
my contact number [protected]...

I made an order from Lenskart on 20th October 2020. The purchase was for Rs. 5332.23

On 23rd one of the executive called me and said that they are going to cancel the order and they will refund the amount which I paid. I asked for the reason and he (executive) said that the order is cancelling because of the high discount which unexpectedly added on that order (very funny. rit?). I said OK and I didn't receive any SMS or email...

Hi,

I got my new specs done at Lenskart Jeevan Bima Nagar, Bangalore store in September 2020. One day accidently the specs slipped on to the ground when I was trying to open my mask and the left side glass developed a crack. When we went for replacement to the store, the store person said it is within warranty and they would request for glass replacement and call us once they get confirmation from the corporate office. We...

On October 20th 2020 I had been to kormangala store and ordered lenskart eye glasses worth Rs.3000/- .On 22nd October I received SMS from bluedart that my product would be delivered but after receiving the package I was shocked I only received the box not the glass however I have raised the complainant and wana dispute it further so that customes don'ts get cheated and my oder number is [protected]...

I have ordered a specs in which lenskart executive tells me that please made the payment and I'll arrange the transparent glass in your specs whether transparent glass is not available at website of that specs.Now I received the specs with brown glass.Kindly refund my whole money back in my account....

Lenskart | INTR16706

I had ordered a pair of eyeglasses and a pair of sunglasses with my prescription provided on Sept 13, 2020.
They said the sunglasses which I had chosen does not support my prescription and please switch to magnetic clip-on. I did that and chose one magnetic clip-on. The order processed and I received the package on Oct 1, 2020. I was fine with the eyeglasses. However, the sunglasses (magnetic clip-on)...

I ordered a lens through aqualens application.I didn't receive my product for so long, and when I contacted the customer care they told me that my order was cancelled and they would initiate the refund.but since then I haven't received any updates and my emails went unanswered.I either need my refund or my product.[protected] is my order I'd...

Dear Concern,

This is to bring to notice that product purchased by me under Order ID: [protected] on 12th Jan 2020, from one of Lenskart store from a Mall in Nashik, was supposed to be replaced.

With understanding of situation around I have given them enough leverage to delay until now but now they are not replacing but sending returning amount that too in their store wallet, so that I have purchase product from...