Lenskart Complaints & Reviews

I ordered the spectacles on 10th june and got the confirmation that it will be delivered on 15th june.
After waiting for the product, i made a call on 16th june. Then i got to know that my order has been cancelled due to payment issue. There was no communication made to me about the payment issue prior. I checked with my bank and there was no issue with my payment. Next day i get a call from customer care and they are saying that there is no issue with the payment now. Height of mismanagement!!!
Till date i have not got any reason why the order was cancelled, why the communication was made to me about it will de delivered on 15th june
Now they are saying, it will take another 5 days to deliver the product as they will now process the order again.
Being a leading seller this is how you are managing the orders of the essential items.

Ordered lens of john jacobs black silver full rim aviator john jacobs supreme steel jj e11545 - c1 eyeglasses worth rs. 3360. I was told by the store representative that my item will be delivered by 12th june 2020. Today is 16th june 2020 and i have not still received my package. I neither heard anything from lenskart nor from the courier partner 'ecom express'.

Store representatives are also not having any idea on the package when i approached them.

This has been the worst experience for me. Never expected this kind of service from lenskart.

I have ordered a bifocal eyeglass. It's power is either incorrect or the glasses are not proper. I am having an issue which reading.

I was referred to the lenskart service centre at murugeshpalya on old airport road bangalore to tighten the frame of the specs bought from lenskart. While fitting, the technician had broken the lense.

After checking with his higher ups he said he would get similar lenses and provide me replacement at 50 % of the cost within 15 days.

His commitment is mentioned in the customer service form no 28735 dated 01/06/20.

Every time i called the service representative mr amal, he blames it on covid and says that their head office personnel would call me.

It is 15 days and i think no one seems to be bothered to solve the problem.

I was purchase of two lenskart frame and glass one products color problem i was go to shop ans they says we are claim to company and tell your after 04 days. Then four days they are calling to me and says your claim approve and you will come and change your products. Now today i am going now but she says come after against 04 days i was check in my stock and only fram change you coze only color problems of your frame so west of my time money this is bad service please you give a feed back and give us better service any way i have nothing purchase any products form lenskart from feature
My name satish terdale
Mob no [protected] this is my membership no

This particular company has been harassing me for the last three months by not refunding my legal expense (For sending them a legal notice during the lockdown period) along with my fully paid amount of rs 4628 along with compensation for not delivering the spectacles. I had ordered my spectacles to himalaya optical on 27/5/2020 and received the specs within 6 days.

I haven't received my order and yet its showing that it has been delivered

Hi team,

I completely lost trust in lenskart. I am a loyal lenskart customer but this one incident has spoiled my trust and tested my patience to the core. I know its covid 19 situation and you are working with less resources available. But still what i had expected was a simple status of my product. See i have provided for a repair work even a local specs dealer would have given me a call for an update but what's the purpose of you people having an it team or department when i customer don't get updates on his product. If you people couldn't repair please let me know its a simple bend only i can repair it myself but please don't make a customer frustated by making him waiting for 90 days. Its a power glass so understand my feelings living without power glasses try living for 3 months without power glasses then you will understand my headache pain.

Simply waste of time and you lenskart

Refund not received, no message or callregarding the delay. During covid time an open/unsealed package was delivered which was not accepted. Lenskart team has full support until you make the purchase and after purchase they are just unavailable. I tweeted and found that their social media team is pathetic and nobody cares. I want my refund asap. Order id : [protected].

Order id [protected] request Id 5874652
In my sunglasses there was a repair needed so I mailed to support team of lenskart and they assured me that they will fix it post lockdown.Now when I visited the store representative there told me that it is not possible to repair the glasses and we have to initiate a replacement for the the same and they taken my request for the replacement but my request got rejected and the reason given is physical damage but it was not so a screw has got struck in arm which cannot be taken out and the frame other was ok.When I contacted support team to know about the reason they told me that it is branded product and such things and will not able to provide me a genuine reason.Please help me out . I intimated about the Same during the warranty so you cannot cancel the request on the basis of warranty being void. I have attached order number and request ID along with this mail .Please provide a resolution at the earliest.

I ordered 2 specs on 28 june 2019 having 1 year warranty order no. For that pirchase is. [protected] and out of which 1 frame is damaged and i submited the frame at lenskart store in indore race course road and for which they told me that i can replace new order of another product worth rs 999 without any extra payment and for which i am trying to place the order but i am not able to place it because only rs.548 is added in my store credit and had not recieved any gift voucher and due to this balance payment is demanding.
I also consulted custome care support for the samw issue 3 times and everytime they told me that request is raised and within 48 hours our executives will contact you but evertime i havr to contact them and explain the issue again and again but i am not getting any resolution.
The product i have to order is having product id - 141184
Kindly resolve my issue because everytime i complaint i did not get resolution and product is being sold out.
I also faced the issue with previous orders with lenskart but this time i am loosing my temper so kindly solve it asap.

Dear amit,
I have ordered the specs on 11th may 2020 but to date, i am not getting the product even i am not getting the proper response from your end. The name is mamta she said she called me on sunday before 1st half but she is not countering. Please do the needful.

Please find below my product details.
Regards
Rahul. D
[protected].

Hi lenskart & dtdc courier partner

This is bharath

Order # [protected]

Dtdc courier and tracking number is d71510194.

As per your records

Fri, 08th may 2020 10:53 hrs received at facility, banjarahills, hyderabad

Ordered item is in hyderabad only from 8th may of this month today 20th till date the courier 🚴📦 team not attempted my delivery. Please...

I ordered eyeglasses from lencekart with the help of an agent through whatsapp chat. He orders eyeglasses on behalf of myself and say complete the payment of 894 rs. Now without seeing the actual product i was make payment then after 1 hour i checke the product it was a kid eyeglasses and ehen i wanted to complain about this to an agent he block me on whatsapp. Then after i wanted to cancel my order and want refund. On 6 may i ordered and from 6 may to 23 may they are delayed by some excuses and all the time they only say plz wait for 24 hours... Now they are saying that your product is delivered from our side... I want my refund

Oct 2018 i purchased an expensive pair of progressive glasses with a new frame. Everyone i wore i had a discomfort hence when visited a doc lately he opined that the glass is not cut properly. The reading focal center is off. I visited the vikaspuri outlet from where i made the purchased but they refused to address the issue.

Yesterday i had placed order for power glass for my son through lenskart chat help. The complete chat attached for your reference. I had started the chat asking to order powerglass. I made the payment on assurance from him that power technician will contact me and power glass will be delivered to me. Proof avl in the attached chat.

Contacted customer care also. They are putting the blame on me and saying that i have ordered normal glasses. The order is made by ur rep through chat services. I shred the otp for him to access the order. I made the payment as told by him. Shared the power prescription with him and he told me dont worry at all and lenskart will take care of power req... And now you have send glass without adhering to the power and putting shamelessly the blame on me.

I want my money back and i am disappointed by the unprofessional behaviour i[censored]r so called specialist team.

I am attaching the screen shots of my chat with ur expert who assured me power glasses for your reference. Request pay back my damage because o[censored]r incapable expert team. They havegiven me, worst service which anyone can expect during a lockdown situation. Poor show lenskart...

Chat history is attached as "whatsapp chat with lenskart" file to this email.

Order id-[protected] was cancelled yesterday, but still not amount refund.. please process it.. my registered mobile no [protected]...

Not update about my product whether it is processing or not
As it is not shown in app
Wrong delivery date

I ordered eyeglasses vincent chase on 29th april Order ID- [protected] and delivered on 6th may 2020. I received zero power lenses. I cannot see through that glasses lens. I want refund as soon as possible

Dear sir,
Good morning
Please refer to my complaint dated 17.3.2000 placed below not yet resolved. Status in this forum shows resolved.
Please do the needful to resolve the issue.
Thanks
Yours sincerely
Lalji srivastava
Ex joint director
Ministry of defence/drdo
— – —
Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected].
I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/.
The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective and they will change it. They arranged return pickup. It reaches to them. Then
They wrote me that they are giving voucher of rs 700 which can be used for fresh purchase.
Since there is no sunglasses available in that cost and i do not expend more, i request them to give me sunglass of lower value for which they don't agree. Then i asked him to return the same piece which they have collected from me. For which they don't agree.
They want that i go for higher value of sunglasses and pay the difference. For which i am not comfortable.
In today's mail mr manas denied to return the product. Mail is appended below-

Order ref #[protected]]

Good morning mr lalji,

Greetings from lenskart!

I am writing to inform you that we are unable to do anything in this case since there is no provision to return the product to you.
​
Thanks for your patience and understanding.

Should you have any questions on this or need any other help, please write to us at [protected]@lenskart.com or call us at [protected] between 9 am - 8 pm.
​
Regards,
Manas
Resolution officer

I could not understand my fault. Why a customer is i'll treated. How can lc hold my product /not return the product. It is a gross negligence from his part as well as deficiency in service in the eye of law.
I seek your intervention in the matter to resolve it.
Hoping for your cooperation
With regards
Lalji srivastava
Ex jt director
Drdo min of defence