Lenskart Complaints & Reviews

I purchased powered sun glasses vide order number 60080135 for which i innitited return request as er policy of the company. To my surprise till date no refund has been issued though the product has been collected by courier company on 16th spe which isduly updated on lenskart website. Whenever i try to get in tiuch with lenskart they ask for 48 hrs more to enquire. It hs been harassment that they have taken the product lso back and now not issuing the reund also. Lenskart is titaly fraudelent company

We have bought one pair of specs in the month of June.. Not even wore for one month and suddenly it broke automatically without any fall... sales guy is saying it is not in warranty

I had ordered (Ref. [protected]) a pair of eyeglass on 22nd of august, when i came to know i had ordered wrong frame size. I immediately contacted the customer care and asked to cancel which was done at the moment. Now i was told that i will receive the amount within 7-10 working days but i did not. I called and mailed them several times despite them telling me that my issue will be resolved soon but to all in vain. After several attempts and my bank statement being asked for proof, i was told that my refund was processed successfully and to contact the bank as it was already done from their side. After so much harassment i approached the bank and now according to them there's no such transaction in my account from lenskart. Had the refund being processed successfully then where is it going. I'm so fed up with this. They are just making fool out of people like me and luring the hard earned money. I request to all to never buy from this site or else you will regret it later.

This is my order no [protected]
1st of all eye testing was done by ur staff and recommended progressive lens, i had problems with progressive lens, unable to adjust to my eyes.
So i went to my regular eye specialist, said no progressive lens was required, inorder to increase their billing amount they suggested for progressive lens, ... this clearly mentions the unprofessional ethics o[censored]r stores doctor, for which i paid price
And i had changed to SINGLE VISION, during replacement ur stores in-charge mentioned regarding refund
He said difference amount will be refunded at the earliest (because it was his fault)
And now, to my surprise, u have said no refund

I made a bill of 6765 for progressive lens
I have not been refunded the difference amount .
When i called the toll-free no, they asked me to contact store for refund

When i asked the difference amount at store, they placed the mail back end team till now there is no response from your team

Pl find the screen shot of the ticket raised by the stores in charge

Pl look in to the matter and resolve at the earliest,

I aayush bihani is a gold member of lenskart. And recently i bought 2 eyeglasses from lenskart (Order no.[protected]) after getting an eye test service at home from lenskart on 4/9/2020. (Picture enclosed)

And when i started wearing the eyeglasses with his provided powers bought from lenskart. It gave me a lot of headache, eye strain and also caused dizziness. And i decided to see an optician again as such things never happened...

I have tried multiple times and no one is answering the call. They are lifting the phone and keeping the receiver aside.
Branch - vijayawada

I order from lenskart ambience mall gurgaon on 2 september, 2020. The store executive says it will take 4 days. After 4 days he told me a week. Now after a week, he again told me 3-4 more days. My order is of 14000. I need compensation as it is not acceptable for the customer.

Sir,
I am order for thin blu smart phone lens (Frame+lens=3500rs
Package)
Double vision/axis bifocal lens with two frames
1) vc e11889-c3 eye glass, matte black, half rime
2) vc e10485 eye glass, black, half rime
Lens required features
Blocks blu light, 1.6index thinnest for double side anti glare, smashed&scratch, water& dust repellant, uv420- protection required lens for above two frames. For these frame+ lens i have paid 3528rs. But you offering to me premium bifocal package this is 2500rs. Do you catch my point, that way you trying cheating to me. If you want evidence i will you give the 7th, 8th and 9th orders of screen shots to you how did you modify it. So please cancel my order refund my money immediately
K. Vijayaprakash
Hyderabad
Mob. No:[protected]

We are taken online spect from your representative mr. Sandip dube on 11th feb 2020. Wrong delivery given at the end of march 2020. Thereafter receipt given after two months after lockdown he has changed the same at that time he has given wrong spect. While enquire with your shop at r city mall there was a remarks “refund given “ there after enquiry with mr dubey he has refused to given refunds also collected spect from us. Also suggested us to go and complaint against me. Therefore you are requested to look in matter.

We were not treated properly...plus they didn't bother to provide us with sanitizer and check the temperature. They were very rude and told us to complaint with a careless attitude. As a sincere customer I would like an action towards this or I'm going to end my relation with lenskart forever.

Address:
Lenskart, Kalimati Road, Sakchi, Jamshedpur, Jharkhand 831001

On Feb 2020, I ordered a pair of spectacles from lenskart store with insurance which i paid extra 99rs, 4 days later the products arrived at the store and a employee called me and said that one spectacles is damaged due to shipping mishandling and that they will replace it and told me to collect 1 specs. After 4 days the replacement was received. 6 months later due to low quality of materials, my one spectacle broke on little accidental pressure and when i went to claim my insurance for specs, I got an email from Symbo insurance, that the claim was rejected as it was already replaced. I paid for the insurance and because of the fault of lenskart employees or courier partner mishandling the product, my insurance claim was rejected. Note that the specs was replaced before it reached my hand.
Order id that was damaged : [protected]
Order id of replaced product:
[protected]

Please note that we made the following purchase from Lenskart (John Jacobs powered sunglasses):

Transaction ID: [protected]_31120885
Amount: 5901.18
Date:[protected]:25:58
Phone Number: [protected]

Lenskart is constantly denying that the payment has not been cleared. However, the bank (SBI) has sent us a statement that they have cleared the payment below (see bank message attached). Please help us.

I think I have been Overcharged for my recent order at Lenskart. I have purchased a John Jacobs blue cut power glasses on B1G1 gold membership. I received one of the piece from the order today. It says the final price of the product happens to be 2800 INR. Now since you offer B1G1, if this single piece is for 2800, and I should be getting the other one free, why am I made to pay separately for the second piece. I am highly unsatisfied for the first time with lenskart. I have made a payment of 5600 even after Gold membership.
If such is the case what is point in paying 600 extra bucks and buying a gold membership! I actually tried to reach out a lot on customer case but in vain, this is my last option.

On 3rd August I have ordered a Vincent chase blue cut frames and received the product on 7th August but those frames had wrong PD and cylindrical axis error. I tried to adjust to those frames for few days as per their advice but I was having eyestrain and headache. I reordered those frames but this time with correct PD and less power. But on 17th August I received lenses of lower quality with hydrophobic anti-glare instead of blue cut lens....

Hey.
This is [removed]. I had ordered vincent chase computer eyeglasses with no/zero power lenses. I received it on 23rd of august and on 24th of august, i filed a return because it was giving me a severe headache and the frame was very uncomfortable. The very next day i got a call for pickup that was 25th of august and my glasses were picked with all other things related but still lenskart sent me a mail that my pickup is scheduled on 27th of august after 6 hours of the pickup and the pickup status is showing pending, this is insane. Even i am not getting any type of customer support. I haven't expected this from lenskart. I just want my money back.
Kindly support.

Lenskart customer care representative on whatsapp told me that eye check up service is free of cost after placing a full order including frame and lenses. I placed the order and I had to call customer care to schedule a free eye check up. At first they denied so I had to tell them the whole story and told them if they do not schedule free eye checkup I will cancel the order. They later scheduled the free eye check up. My order was placed...

I had heard a lot abt lenskart but to my surprise, I was cheated by the product I received from the company.
I had ordered my glasses from lenskart in Pune due to the Pandemic it was delivered to my place in perfect condition. I wanted to try the progressive lens from lenskart so placed the order accordingly. After using them as adviced by the optholmologist for 15 days I started having problems with the glasses. So went back to the store they said that it was a minor problem of the lens which shd have been tilted. They tilted it and said to continue using them. But the problem still prevailed so in order to get the lens power checked I visited another store of lenskart wen I got the print of the power there, it was less power than I had asked them for. So I went back to the store and I was surprised to hear their reply.
They said each store machine has a default miss of .25 power. And they cannot accept the print of the other store.
To my surprise a company having a nationwide reputation has failed to deliver the correct power. The claims made by the company abt perfection and precision are all false. I am unable to use the specs for which I have paid an amt of 4, 000.
Inspite of repeatedly asking to fix the problem they are asking me to upgrade the lens to a sum of 7, 000 for which too they don't guarantee. So wat would one call this attitude. Fake or cheating.

I applied to return order no 12215386 on 15 july, 2020 and it was picked up on 22nd july. But i got no refund. I gave the eyeglasses to the man who came for pickup but i recieved no message that order has been picked up. I have been calling lenskart custome care since then but they say courier company has made no such pickup because your registered number was unavailable when they called. This is such an absurd thing to say as they have been calling on the same number to sell their other products. Also, even if my number was not available they know the address why they had to call and then only pickup the return order. It has been a month now. I want my money back. I can't pay for their carelessness.

The rim less doesnt give a comfortable feeling. Want to have the frame changed

Have paid amount 1566.55 rs via google and payment was successful but lenskart .com didn't confirm the order and denied that they didn't get payment . but after confirming my Kotak Mahindra bank and Google pay that amount was credited
into lenskart account . i have shared all receipt/Proof with lenskart but still denying for payment refund .
If I file charge back bank required lenskart statement because it’s an upi payment .