Lenskart Complaints & Reviews

I"m using softlens which comes a set of 6 each. The last time my lens of right eye tore I ignored it thinking that maybe I might have done any mistake but it has happened with two other right eye lens of mine. It just tears apart for no reason. I am quite certain that it is due to its poor quality. I'm traveling these days and this has happened. I don't have any more lens left. I'm in Ludhiana and I need you to do something about it soon...

Regarding order no. 2755916 ordered at Lenskart store at Gaurav Towers, Jaipur. It was placed on 21st March. I recieved the specs on 26th March but it was faulty as one of the lens was broken. And hence the specs were returned and I was asked to check after 2-3 days. I visited the store after 3 days, there was no progress and even the order was not placed. I was again given a promise that they will soon check why the order has not been placed...

Hi...
i want to address this complaint to mr.peyush bansal who is founder of this company .today, i went to lenskart outlet which is located in aditya mall at ground floor in indirapuram in ghaziabad u.p. i finalized my aviator sunglasses in polaraid model. it was so horrible and shocking experience at this outlet. when i reached at billing desk, there was a guy who told me different price for the same product. i felt completely shocked...

I have ordered a Progressive lens spectacles from Lenskart. After waiting for almost 2 weeks for it to be delivered, i received the spectacles. The long distance vision was fine, but i could not use the spectacles for reading as there was a slight double vision on an lettering i read - on a book or Newspaper or even while using a laptop. I took it back to the showroom as i remembered they had sold me the deal promising there is a free replacement...

Hi did a transaction through swipping a Dbs bank debit card, amount got debited but Lenskart merchant is claming that we hadnt received any amount like that abd Dbs is telling that we had credited amount to Lenskart...strucked in middle from Last 40days. Both are playing with us.

Order Id with Lenskart: [protected]

Details provided bys DBS bank:
ARN:[protected][protected]-3.

Acquirer:...

Lenscart frencizis at sihgad road anandnagar near santosh hall ganesh jadhav manegr saurabh singh is order my specticals no. 12.535.20th fab 17. Adavance rs. 800/'-but till date not delivered i am 69 year's old suffering from highler tenstion diabitic pesent during this period specticals not delivered hence medical expense is rs. 4500/-. So
Frencizis holder spoil reputed lenscart brand name. So insist to free home delivery with compensation...

I ordered from on 18th Mar they sent wrong part in five days. When I complained they collect wrong from from me and In formed me that the Frame I selected is not in stock and proposed md to choose different color. I had not option but to choose something else which I didnt like. I selected black. I even knowing the delay the took two days to process the order. Order deli to me on 1st April and I surprised to see again wrong Frame.
br...

Hi

I have received my spectacles one month ago in Lajpat nagar store and found that it is loose to me then one of the lajpat nagar team member asked me to come after they will call me in 2 or 3 days, I didn't received any call from them and I visited store in 4 days and found that lajpat nagar store team was not able to find spectacles. Again they said that give your home address and they deliver to me . But as usual no call...

This is to inform you that last night i faced very horrible experience from your side. Actually what happened was, suddenly i got started to receive so many massages having only 'verification codes' on my mobile number. I took it as normally, but i shocked to see it was not getting stopped.continuously i was getting those useless massages until and unless full night. You will also be shocked to know that i had received more than 12003 sms...

On 19 March lens kart representative tried to place an order on my behalf from his own device. He told me to make payment from account first. I made the payment but he could not place the order. He assured me that my amount would be refunded in 2 days but nothing happened. I continuously followed up but i have not received the refund yet. Had a very bad experience with lenskart in this regard. Product are also not good. I made another order...

I had asked customer care to refund the money for above order and they are asking me to visit or speak to the store from where I ordered. This is insane. I am asking for refund of my money and store shouldn't have authority or control to dictate terms to the customer. Lenskart service is apathetic (call centre/email support). For any enquiry you do they give standard reply - "Please visit or call the store"...What are they getting paid for???...

Such a bad experience I have been associted with lenskart from 2013 and I found now quality of frams is very poor this is second time my fame broken and not repaired by lenskart team
1. I have bought john jacob fram and broken with in 10 days lenskart refused to repair.
2. again new fram is boken and refuse
now you people suggest where can I put such a expenssive glasses of broken frams because lenskard doesnt have...

I bought 6 pair of Bosch lenses, ordered from lenskart store.two were broken from circumference. I launch complaint on store first within a week. Got revert after a week to contact at customer service desk. Again I contacted service desk twice.
Still got no revert.

No one responding. Is this service which we lenskart give to its customers. Very bad.
As per policy I had login complaint within 14 days still no revert.br...

Placed order for contact lenses, no news or delivery till next 25 days. Called customer care. It's pthatic. They are not aware of order status. Promised to revert in 48 hrs. But no show after 48 hrs. Same story reoeat- call customer care and they are still working to know status again promise 48 hrs to confirm status and again no show after 48 hrs... After 3 weeks, cancelled the order. Lenskart is not bothered to even inform status after...

This is regarding delaying of refund process. I have ordered two eyeglasses but have cancelled/withhold it next morning as u said your power is doubled. So I went ophthalmologist and checked my power again, he replied their is no change u can continue with your old glasses.
I informed you about this and asked for refund, you said it will take 10-12 days once we get bank details. I have provided details on 12 of Feb 2017 but have not...

Dear Team,

I brought two lens boxes which I paid was 2185. I am not satisfied with that so, I requested for return. But LensKart customer got one box(i.e 1443 rupees) it seems and I dont have any idea what happened to that another box(i.e 742 rupees box). Now they blamed me that I didn't return my another box but they blindly believed the courier boy.

Now, My question is very simple,
I requested Two...

I purchased 2 boxes of contact lenses(1 right, 1 left) Order ID [protected] from lenskart.com . I paid for the product through cash(COD). Lenskart sent me an incomplete order so I returned it and opted for NEFT refund. But instead Lenskart gave me store credit. I sent a mail to their support team and they told me that they have heard my complaint and will get back to me within 48 hours. They gave me a vague reply that I am not entitled for...

I placed an order in lenskart store in HSR, Bangalore. Unfortunately, both the spectacles were defective. We decided to return and have been following up for close to 2 months now, but not getting the refund. I have to keep oscillating between the lenskart customer care and the store. I just get a response saying it will be done soon. But that soon is just not turning into the present.
I had raised a ticket in lenskart and it was...

Such a bad service and pathetic customer handling by lenskart. They are cheating consumers on the sake of online marketing. I have placed an order [protected] on 11th january and still it has not been reached to me. I have called customer care 6-7 times and each time they will only say that we will come back to you with in 24-48 hours but then no show. There is a glitch system and they are not accepting it. I am attaching proof as one of my...

I will never again even think about lenskart while it comes to specs and eye power checkup.

On Mid January arround 13-14th I have ordered a home eye checkup from lenskart.The power given to me was completely wrong, when I have received two specs from lenskart I had started trouble adjusting them. I ordered one more eye checkup within next two days and the new optician from lenskart confirmed the power was wrong, but the power...