Lenskart Complaints & Reviews

Hi, i haven't received my eye glasses. Payment made rs. 3808.
I was supposed to get it on 26th, but no one bothered to respond for the delay.
I need an explanation with my eye glasses or my money back immediately.
The rep says it is cancelled. How can someone cancel just like that?
Pls resolve on priority.

Ref no : [protected]
Name : roxana
Mob : [protected]
Bangalore

Sir i have booked a 2 frams with lens from lenskart the concern person came to my house and took the payment through debit card, and then leter when i checked the colour frame was different so i told him to change the colour and even he said yeah sir il do it dont worry, now after 5 days if i aske the concern person, he is telling he did everythin and his back end team is not giving approval itseems, and now its already 5 days over i dnt get my frame yet, i need my problem should resolved by tomorrow oresle il file. Complaint in consumer court my order no is:[protected]
Kit who picked the product ismail blr exp156
Name of the supervisor shamveel.

Product not delivered yet
Dispatched by Lenskart: IDEE Sunglasses (#[protected]) via Blue Dart track id [protected]
Y so much delays
My first purchase itself #### it's not delivered y lenskart
I thought they where good now I realize how hopeless they are
I don't recommend anyone to buy again from this company
Omg pls save I paid money before n no delivery
I buyed the product with lot of love...I want my product now...I don't want Mony pls deliver it by Tom

There was a flaw in the lens and since i was out of the country lenskart told me to not use the glasses until i got them checked at one of the lenskart stores, as it could damage my eyes. They said that i could get the set checked on returning to india

I returned to india and gave the glasses in to be examined on the 31st of july 2017. I was told that i would have to get a replacement. I was then asked to chose a new frame, and after specifying that i didn't want to pay any extra that what i had already paid, i was not informed by the people at the store that the frame that i selected was not of the same category as the one that i had selected earlier.

It took lenskart another 7 days to tell me that i needed to pay an additional 900 rs. So i go back to the store and select a different frame on the 7th of august.

I have still not received the glasses.

A paid of glasses that i ordered and paid for in april 2017 have still not been used by me.

On raising a complain... Lenskart offered me 0.56 rs store credit!! What exactly am i supposed to do with that?

I chose a frame from connaught place lenskart showroom in feb and the order no is [protected]. However, the frame got corroded in two months. Somehow i ignored but recently i got infection due to this.
After this i requested for return and the spectacle was picked up on 10th august 2017 and yet no frame has been delivered to my address. They delivered the frame to my default address though i placed the order (Order no. - [protected]) for the same place. Now, it seems they have cancelled my order. Apart from poor quality frames, their glasses are extremely bad and power is mostly. I short i am without glassses for last 14 days. Thanks to lenskart. They are a big cheat. Apart from that they keep spamming like beggar. They have extremely bad word of mouth publicity these days.

In the last 10 days i have plaed 4 orders with lenskart and all of this due to incorrect info provided in their page and by the customer care representatives. First 2 orders were for contact lenses, after 2 days of placing the first order ([protected]), i reached the lenskart team to check if they got my pwoer details right and then they took 2 days to confirm that they dont have these lenses avaialble and shared a link from where i can order the power in their site, so i clicked on that link and placed the order, again after 2 days, i get to know those lenses arent avaialble as well : ono : [protected]. Then i pleaded with them that i am in dire need of lenses and if they can help me in anyways, no response. Called the customer care no and asked for supervisor, was on hold for 30 mins and then no response. Then i get a mail that i can get a discount of inr 500 as a good well gesture and for the pain i had gone through. I went to their stores and ordered the glasses thinking the discount would apply, but no, then i get to know that only online orders are eligible for this discount, but even at the store i was asked the choose the specs and glasses on line. Again i raised a ticket and asked them to resolve it, after number of follow ups, they placed a new order stating, that the order placed at the store would be cancelled. Neither is this order cancelled, nor have i received my lenses or new glasses. Around 8 months back when i ordered lenses, they delivered a completely expired date lenses, which i had escalted again. Order no : [protected], i still have this pack as a proof of their service

I got specs created with the power checked from lenskart, indore.
Problem in specs: when looking down with head straight i am not able to recognize the depth and fell of on road 2 times, had discussion with lenskart, indore and the specs have been provided to them for correction.
I tired the specs for more than a month as advised by lenskart, indore but still the problem persists.

We are regular customer of lenzkart and on 14.08.2017 we placed an order for 2 sets of frames with lens under order ref [protected]. At the time of booking we clearly informed your staff that we are leaving to usa on sunday
20.08.2017 and hence we want the items on saturday itself (19.08.2017).

On the receipt we found delivery mentioned as 22/08/2017 and on
Further clarification your staff informed that it is standard pratice but they will
Put my order on top priority and deliver same on 20082017 positively,

We request to ensure delivery without fail on 19082017

Nachimuthu
[protected]

Respected sir,

I bought frame from the lenskart store after done eye test from their itself. After three months, i started getting headache and eye pain and consulted doctor, he told because of this lenses only u r getting this pain because this power is not suitable for your eyes soon you have to change it. But store is not ready to care about this. Store saying they cannot able to do anything, they raised support requst and closed by mentioned that they cannot be replaced.

In lenskart store my right eyes sph is.5 power after done eye checkup from their side, from hospital, after put drops and saw my right eye's power is cyl -1.00.

How come this much big power difference issues happened within 5 months. Without checking eyes property, they forced me to buy their frame. Now they are not replacing with new power. Could you please raise a compliant against lenskart? Attached here prescription from lenskart store and hospital, please have a look.

I purchased your product no. Rb[protected] from meerut authorised show room in highfy rate. Now my spacs arm is creating itching over ear and become rusty.. And is unable to put as usual. Need to replace immidiatly.. Otherwise i will post it on social media regarding service and quality. Today i also contacted your customer care but could not trace record.
B s tomar
[protected]

I placed an order for my contact lenses at lens kart, sector 14 gurgaon branch today. I have lost one of the last pair of my contact lenses pair and needed the lenses as soon as possible. The lady at the store gave me false assurances that i would receive my lenses within 3-4 days even when she was well aware of my situation. I asked her if she was sure as i need a pair as soon as possible. I have my exams in one week and just now i received a message saying that i would receive my lenses within 10 days. My old optical shop has better services and those people never lie. This is really awful. I feel cheated as now my money is locked with lens kart people and i cannot even buy a pair from my old vendor. The reference number for the order is [protected]

Recently went to buy from Lenskart store in Elgin, Kolkata on 9 Aug, 2017. As is highly advertised, they have plenty of free frames alongwith premium paid frames. I had initially chosen a frame costing Rs 2500.The store representative then ran the entire cost of the spectacle on his iPad and it came out to be 8890 INR. The wider field progressive lens cost 5500 INR. I requested him to go for the free frame and the narrow progressive lens. What was startling is this- NOTHING IS FREE. Lenskart is simply running a misleading campaign and making a fool out of customers. The price of the narrow field jumped to 5000 now since "the frame was free" as quoted by the store representative. How can the same product be priced at two different levels depending on which frame I choose? And even if it is so, why does Lenskart not have the ethics to mention that it actually isn't a free deal. Lenskart is clearly violating the basic ethics of doing business of placing the consumer interests on top and just focussing on its own money making interests. I hope that Lenskart comes out with a clarification regarding this so called offer and comes clean about the pricing of it products.

I had ordered a spectacles with progressive lens and golden frame in the month of may 2017 costing about rs. 7000. I had bought it for my father who is having problem with his vision in right eye. Executives at the lenskart store in phase 3b2 mohali suggested us to buy progressive lens since it will help proper vision with near sightedness as well as far sightedness (Even though my father had no problem with far sightedness) still i bought it because i thought it will be comfortable. My father only used it for 1 to 2 weeks and temple of the frame broke. He is not able to use it since then. I went to the lenskart store in elante mall chandigarh and they said i'll have to buy another frame since they can't repair it. Buying another frame will cost me rs. 2500. When i said i won't spend more money, they said they will revert in 2 days with whatever best they could do. Till now i didn't get any call from them. Calling on customer care number today was in vain. I waited for 5 minutes till my call got connected, and then i received a hopeless and helpless response of "no".

This is pure nonsense. Does it make any sense in shelling out another rs. 2500 when i have bought the glasses for rs. 7000 and haven't even used it properly?
I'm not a fool or an uneducated person to accept this non sense. I have spent rs. 7000 on a glasses, the quality of the frame was so inferior that it broke.

Let me tell you that it's lenskart's fault and not mine. You have sold me an inferior quality product at a very high cost. Now you are asking me to buy another frame? Give me back my money or give me a repair free of cost.

I've bought spectacle from lenskart, however they have sent me spectacles of a larger size. When i asked for a right size, they don't have. Now they are asking for more money for choosing another replacement product. Need a resolution for loss of time and effort. Reference # [protected] and #[protected]. I've returned the spectacle of larger size, and chose a spectacle of my requirements. Though they say that the spectacle is free as per my purchase offer, now i'm asked to pay more.?

I have been trying to purchase a few sunglasses from lenskart since this past week. First off, it prompted me to give me phone number and email id for this 200 rupees of 1000 coupon and at checkout it says that the code is invalid!

I have tried the process 3 times with different computers and the codes never work.

Also, i have found other people who have the same problem.

I will have a screenshot below for additional proof.

Please resolve this issue asap.

I went to lenskart shop in cannuaght place new delhi on 08.07.2017.On 22.07.2017 i went to their shop and gave my medical documents of eye checkup so that they can update my power and they told me that atleast one week will be consume in making your glasses i.E. On 28.07.2017. When i chase my order no. The customer care told me that your power is not updated. When i call the lenskart shop at cannaught place new delhi they told me due to some technical issue they couldn't update the power of my lens so they finally updated my power on 27.07.2017. On 28.07.2017 i call them again now they told me that i took so long to update my power of lens due to that reason my order was put on long queue and put me in long waiting list. Now another person in lenskart shop says to me that your power was updated on 22.07.2017 and 27.07.2017 as well. They are not making any confirmation when my glasses will reach to me as i am haviing headach daily. I have paid the money and in return i am getting this type of service from such a reputed company like lenskart.

If i took so long in updating my power then can't they chase it in between 22.07.2017 and 27.07.2017. They are only curious about paying the amount and not service to their customer.It is really painful just expect life without glasses.

I ordered 2 spectacles from lenskart electronics city phase 1 store.

First of all i did not get my frames on time
After multiple followups when i received frame it was not as per our choice of lens. We ordered both with blue cut lenses but we got one without blue cut.

Then they said i will get the refund the difference amount. On 12-march i shared my account detail to lenskart on email as per the request...

Order no.[protected]-52

Hello lenskart,

I had bought a vincent chase frame + british optic lens from ur website (Pls refer below mail chain for order number and order date).

The thing is that i bought these things from your website is that trust and good review that i got from my friends.

Everything is fine but today i. E 23rd july 2017. When i just removed my specs normally without any force one of the frame wing came to hand directly. I thought like some spring have went bad so it can be replaced in store. So by evening i went to show room near by (Bellandur lenskart showroom). I thought atleast i will get free service or replacement with minimal cost because the products age was less than 1 year old. But you guys charged me like anything without any fault.

I had clearly explained them what happened. And i want to strongly tell u one thing is like i never forcely handeled the spects nor i wrenched in rain. Or i dropped it from any distance.

Even the store people verified the specs and told it has no fault from my side. The model is i ike that.

The lenses are good so we are having a free frame, you can use thse lenses inside that. Before ordering they told it was free. But while ordering they told the price is rs:1299/-. Even the lenses was mines.

I told is that crazy. Because they told problem is not from my side regarding my specs. And they also told if you drag the wing also it wont break or damage (Even thay had given a demo, but there it was not broken). They told once in 3 months the specs need to be serviced. Even i had done once in 2 months. But still it was damaged. And store people cnt do anything in this case. So im travelling to another place in emergency. So i paid the amount rs:1299/- on 23rd june 2017, 5 p. M. With same email i'd and phn. No:[protected].

Really i feel is its waste buying in lenskart. Because i had spent almost 5k to get these specs on 29th aug 2016. Not even 1 tear it lasted. Initially i use to take in local store there the specs are very strong and they used to come atleast 2 years. They didn't damage still. I just changes because to change in eye power.

In 2014 i had takem in titan eye plus. Really the specs were to good in terms of quality and cost. Almost 2 years they were like marvelous. These spects were used like anything in rain and everywhere still i have these specs without any damage or even amy color shade. I never serviced thse specs in b/w 2 year's

Really the quality given by you guys is very cheap. Its 3rd quality product. Telling free frame and selling it for 1299 is really marketing techniques & cheating & fraud.

Really you guys are fraudsters. Sending/disturbing with a sms/email to customers regarding offers and promotins doesn't impact customer satisfaction. Really 1st stop free advertising. Improve quality, if really quality is good customers don't mind about cost.

I will post in twitter /fb. And i refer my friends not to buy in lenskart. Better try to get in local store or from titan eye plus. Atleast customers will have satisfaction.

Pls feel free to contact me.

Thank you for providing very nasty and fraud/fake services with poor quality products.

#dontbuylenskartproducts #poorquality #fakeoffers

Regards,
Sudheer,
+91-[protected].

I purchased a spec with glasses from lenskart, uttarahalli, bangalore on april 4th with order number [protected]. Within 3 month the frame cracked and broke apart, when taken to the store, the person at the store refused to honor the warranty though it was not a physical damage as there were no scratch mark nor any tear marks or any marks of abuse.
The frame are of bad quality and after sales service is also bad. Kindly help me....

I ordered specs for my wife on 11 july. The website showed that i can opt for express delivery for extra 99. I chose the express delivery and uploaded the prescription for eye power from asg eye hospital. Next day i got the email that they can not provide the order on express delivery as they do not have one lens in store. They told me that they will ship the lens once they receive it and they will process the order soon.

Next day i got the call that it is not possible to have glasses with power -12 and cylinder 0.50. I was surprised as my wife's power are -2.25 and -2.50, why they are telling that they do not have the lens with power 12. I asked that lenskart guy to review the picture of the power i submitted, he then told it was their mistake and the power has been corrected. I wondered, if the power of -12 with cylinder 0.50 were possible, they would have sent that.

Finally, after asking every day to send the ordered soon, they shipped the ordered yesterday which i got today on 18. When i opened the package and she tried them on, we were again surprised to see that the specs are irregular, one temple is up and one down. I am now asked to visit lenskart store to resolve the issue. Also, they are not sure if it will be repaired or replaced at the store. They are saying that if the issue is not resolved at the store, you can replace the specs or opt for a refund.

Now, i have already spent 8 days waiting for the product and when i receive it, i had to go to a store to get it repaired. And if the product issue can't be repaired at the store, then if i ask for the replacement, i will have to wait another 8 days for that. And who knows that they will send a good item this time. If i ask for the refund, i will have to get the specs through a shop, which i could have done on the day of ordering through lenskart. All the time i wasted on lenskart waiting for the product is wasted.

In all this, they only mistake i did was that i trusted lenskart and ordered through it. Before putting the complaint here, i thought i am the only person having problems with lenskart but after reading other complaints, i came to know that many people have the same experience with lenskart.

I am hoping that i get the issue resolved at the store tomorrow.