[Resolved] Lenskart — Defective Eye frame
Bangalore, Karnataka, India
I have ordered an eye frame and it is broken and pasted by fevi kwik.when i asked customer care to replace it they are saying we are not responsible for problem because we have quality checked i dont know what they checked.I just want to take legal action against them can anyone help me for that. Although they have 15 days return policy but they are not accepting my complaint.
Complaint marked as Resolved Nov 23, 2015
Got my money refunded with in 15 days thanks to consumer complaints and lenskart for their quick response and better after sales service.
Verified SupportLenskart Customer Care's response, Nov 02, 2015
Hi Mansih, We deeply regret the inconvenience, requesting you to kindly share your order details and we will assist you on priority. Regards. Riya.
Verified SupportLenskart Customer Care's response, Nov 05, 2015
Hi Manish, as per the telephonic conversation we have recalled the product and post receiving we will process the refund through NEFT.
Verified SupportLenskart Customer Care's response, Nov 14, 2015
Hi Mansih, as discussed please share your bank details with us so that refund can be initiated. Regards. Riya.
Verified SupportLenskart Customer Care's response, Nov 17, 2015
Hi Mansih, we would like to inform you that refund has been initiated and same will be credited into your account within 5-7 business days. Thanks. Regards ! Riya.
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