[Resolved] Lenskart — Product quality
Mumbai, Maharashtramumbai, India
Hii this is Abhimanyu sen, I ordered a spec from lenskart on 22nd of october' 2015. order ID [protected] and the model is vincent chase size zero VC T 2406 black red C1 5. Within one month that vincent chase spec broke the stick of the spec came out. they are selling bad quality of frame. I then and there called them and complain they said they will send their representative asap but nobody has come to collect it i mailed them several times but they are neglecting the issue and have not taken any action..they are saying now to send them the images of the frame. After sending the images they still have not taken any action so far. I spent 1700 for the lenses and the frame. But this is not done within a month its broken and thier after sale is very poor. Thus seeking your help to solve this problem. It is not a fashionable goods..its an essential material without spec I couldnt able to see I have (-)power its a serious issue. If you can help me then I will be very grateful to you. Thanking you
Complaint marked as Resolved
Verified SupportLenskart Customer Care's response, Dec 17, 2015
we apologize for the inconvenience caused and would like to inform you that we have arranged for the reverse pick up and once it is done the concerned team will get back to you for replacement of frame.
Verified SupportLenskart Customer Care's response, Dec 22, 2015
We would request you to please let us know the reason for yor dissatisfaction. Please share your order ID/ contact number with us so that we can contact you and can resolve the issue on prority.
|3 Comments Updated:||Share0Tweet0|