LG Electronics Complaints & Reviews

I purchased a LG TV 55UHD850T through Great Eastern Appliances on 26.2.17. The product delivered on 5.3.17 and installed by LG technician on 7.3.17. After installation a prominent deep scratch noticed on the front panel top right corner. The same shown to the technician and they took photographs and told they will take necessary action. A brand new costly product with such defect is not acceptable. It is requested to replace same at the earliest.

I purchase lg smart tv (Model no : lh602d, from lg dealer - reliance digital marathahalli bangalore. On 04.03.2017
I got faulty piece, because, from day 1st, i got many problems till now. The sales man has not given correct guidence adout the tv. After delivery when the techanican is telling that you cant do miracast from lg mobile to lg tv and he is telling you can add your dish tv remote in magic remote also, i make telephonic conservation with lg service team, and reliance showroom also as per them, no proper responce is given to me. Please help me.

Our lg led tv model no-32lh516a. Atr was stolen on 16 december 2016. We purchased this tv from new satyam electronics west delhi under the name of yogesh kumar (Self). The serial number of the tv is-608plqn201612. The tv was stolen at my house kutabh vihar phase - i, goyla dairy near dwarka sector -19. We have also given a complaint in chawla police station on the same day of theft. So, if someone has any information regarding this issue please inform us. On +91-[protected]/[protected] [protected]@gmail.com

Hi,

I recently bought LG 24MP88HV-S from certified LG dealer.

When I powered on product for first time I noticed Screen Bleed on bottom right and left part of Monitor along with dead pixels in middle of Monitor.

I immediately reported it on LG customer care which mentioned that LG representative will call you in 24 hrs.I never got call. (Reciept number:GCP[protected]

So, after few days I called customer care, They said representative will call you in 24hrs again I never got any call.

I request you to repair the product or give me full replacement as soon as possible.

Please educate me on who should we call for complaint.

I have original receipt of purchase and original product box stating Serial number.

Note: We are Old customer of LG, all the electronic products in our home is from LG.

Dear Team,

# I picked up your LG32LS3400 ATR TV on 15/06/2013 I believed
in your promise of 'Stunning Picture and Sound Quality with Exceptional
Service' and I am unhappy and dissatisfied to note that LG is failing in it.

# Feeling cheated after having picked up the LG AMC (AMC request no. AMC[protected]_01) that ensures the maintenance job for 1 year time as well and even that has failed in it.

# Betrayed and disgusted by the response of many LG associates called for LED exchange for another LED only on display price while many online offers and dealer offers are giving more then 10k-15k discount.

# Now I am in a position where I cant sell my LED outside for a fair price and I cant buy it Online or from dealer offering the discount as well.

I was falsely attracted to pick LG LED and after it broke down in no time I felt disgusted. I have also been cheated to pick the LG AMC and which also failed to deliver and now I am being asked to pick another LED without offering the repurchase on online or dealer price but offering it on display price... which is another cheating.

Request you to kindly offer me a solution that will make me stick with LG.

Regards

Dear Sir,
I bought an LG-G4 smartphone from Calicut, Kerala in the month of August 2014 for Rs. 40000. After 2 months of purchase it started slow charging and touch-pad started doing multi tasking automatically. I approach LG service center in Calicut and they changed the Adapter. after some days again it started slow charging and touch problem tends to be siviour and I approach Lg servie center in Chennai since I am studying in Pondicherry University and there were no centers in Pondicherry. They changed touchpad and display and also data cable in the seventh month of purchase. And after some time slow charging started again and my BOARD has gone and then I visited chennai LG DSC again in the final month of warranty and they changed Board and I purchased a data cable on that day. After one month slow charging again and they replaced data cable when I visited there. And finally I lodged a complaint in the National Consumer grievances portal when I face slow charging again and on 23rd of January 2017 they changed the board for free of cost and I paid for data cable again. And finally today morning onward the touch-pad started multi tasking again and I couldn't do anything now with that phone. What I need to suffer more after paying such a huge money. And somebody please guide me in this regard. I dont want my phone to get repaired. either I need a new phone or my money back. please somebody help me
thank you

As i am using lg front loading washing machine from last few years, at the time of opening door, the handle gets broken and then i take that handle (as sample) to our nearest lg service center in jahangirpura, surat gujarat and demand for the handle. The person sitting on the desk reply me that u have to call in the customer care and register a complaint that i have a problem in machine and then after they will visit your place. they said if parts will available then only your problem will solved. In this case, they try to say me that if part is not available in the service center your machine is useless and have to buy a new machine. so is it good thing to buy a new machine for a small part !

Hello Sir/Madam. I have a nexus 5x and it started to switch in/off on its own. What is more upsetting is the time it requires to start up(15-25 mins) and after it starts the phone is all very heated and battery is very low. What is the solution? I visited the local LG service center(APK Technologies) and they told me it was liquid damage which is not possible because i take extra precautions of my phone. PLS help!

We recently bought a LG Split AC from one of the stores, Croma in bangalore. Everything was fine until the technician came to install the unit, to which also he came after 2 days upon our constant calls to him.
His behavior was so rude as if he is doing favor to us for this installation.
He did the installation in a hurry, also masked the price o[censored]nit bracket which is used to support the outside compressor unit, to which he charged us 1200 bucks.
Overall, he demanded 1700 for the whole installation.
I have his contact number to which I am reporting to his superiors.
I will say LG service is not upto the mark.

I nilesh madhukar bhasme call your custumer care about my AC is not working but no any reply your side no teqnical person came and no any call how we going to purchased your other products if our promblem is not sloved please slove our issue i am calling your customer care but no any responce our AC is not working so reslove our complaint as early as possible

My Nexus 5X phone is not getting switched on. On 27th Feb 2017 night, It froze while using an application and after that restarted automatically many times.
When I got my phone checked at LG service center on 28th Feb 2017 morning and CC executive told me that this is some motherboard defect.
it is only 1 year and 1 week that I have bought this phone. And Motherboard issue is not something due to my miss-handling of phone. It is a handset's manufacturing problem.

LG service center asked me to pay Rs.11800 for changing the motherboard. Also he told me that this part is not currently with them and it will take at least 2-3 days to come.
This is most unfair. This is not what you expect from Google brand. When I am spending so much for this phone, I expect a good service.

I have bought this phone from HongKong on 21st Feb 2016 with the bill. Why my phone is not being replaced/free service if there is any motherboard issue detected???

I expect if there is any handset issue, it should be taken care of, by the company.

When I submitted the service request online. I got this reply :

Dear Customer,
The Warranty & Offers of the device covers only in the country from where its have been purchased & made to import by LG officially.
This terms & conditions comes under the LG policies.

The Smartphone used to have different variants w.r.t countries like H791 in India & H798 in Hong Kong etc. So the two have different network bands & hence carries some difference in hardware specification thereby the device parts (having some significant difference) are available where the device have been released in their respective country which ultimately indicates that it requires to have such hardware related service where it have been available/launched only.
So user have to opt for support from the Purchasing country only in order to avoid any trials on another country in case of a any hardware issues.

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards
LG Service

I am not satisfied with this reason. If this would have been any other issue other than hardware defect from company itself, than probably I would have agreed to pay. But this is your manufacturing defect and not any other issue. So in this case it doesn't matter that from where i bought the phone.

Also, you are saying that there is a difference in hardware specification thereby the device parts are available where the device have been released in their respective country. Then how the LG Service center in India is saying that they can replace the motherboard if I am ready to pay. If the part is available only in HK then how can he replace it India??
Worst service and reasoning given by any brand. I would like to ask for complete refund of the cost of the phone if you are not able to provide satisfactory service.

I had purchased a lg convetable refrigerator. From e zone bhabhola naka vasai the refrigerator has many defects withing it i had purchased this refrigerator nearly before 1 month but from at the time of delivery it has many problems in it foe eg:-1) the toughned glass panel has a hole in it
2) the refrigerator is not getting cool even after setting it to minimum temperature i.e -23°C
3) The temperature control panel is loose and not fixed properly.
4) yor representatives are not attending us properly for eg:- when we had got your representative MR. PARAG CHOKSY. He is not recieving our calls and texting us that NOT TO CALL HIM TEXT HIM.
5) so after this case we e-mailed your site since two service mens were send they just clicked the photos of damage and
6) from 15 day no reply from your company has camed
I had to say big company but very irresponsible no good representatives as the company is getting up service is getting down. Low quality products
7) after paying FORTY SIX THOUSAND FOUR HUNDRED RUPEES. foe your product no satisfaction is gained with your product. I had to say poor poor service is done by LG your company's behavior had lost our trust towards LG products.

Dear Sir/Madam,

I purchased a double door fridge, model no- GC-P227LGLW from Sumaria Chembur. Invoice no. 85/ 5th April 2012. SrNo.107trse3g582.
In pursuance to a service complaint one Deepak Patel visited and on the next day Mr. Sudhakar Shinde visited and told that there is a internal body leakage which can't be repaired. Though there is warranty for 10 years, I have to throw it out. Please note the cost of the fridge was Rs100, 000 how can it be thrown out? Please suggest some way to restore it, I am facing difficulty at home since the Refrigerator is not functioning.

Thank you.
Ratan Samal

Reminder - final
Through proper channel

P. S: now two options are left :-

Either refund our pai rs. 3258/- with compensation
Or
Solve the problem immediate with in 6 hours, otherwise i will compelled to forward this matter to higher authorities including ceo and legal department for vindication of my right.
This is to inform you that the followings bills has been paid on the service of washing machine :-
1. Bill no. Tcr qdes2/39210 dated 02/02/17 rs. 1755.75/-
2. Bill no. Tcr qdes2/39215 dated 05/02/17 rs.1503.00/-
Total rs. 3, 258.75/-
Inspite a very short period of 15 days (Used only 4 days) again the machine is not working, now the engineer is refusing to attend the complaint.
We are suffering mental agony and harassment due to irresponsible and negligence in the service of lg, which could not compensated in the terms of money, so do the n/a immediate to repair of washing machine, otherwise i will compelled to forward this matter to higher authorities including ceo and legal department for vindication of my right.

Following discrepancies have been found in the service of lg co. :-

1. Cost of new machine is rs. 8550/-, but the cost of expenses incurred on it rs. 3259? What s the difference in both? Its totally wastage of money.
2. As per statement of engineer mr. Manish that after replacement of parts (As per both bills) this machine will be secure for 3 or 4 years, but after only 15 days, machine stop working?
3. No information has been given for the motor defectiveness at before? Its totally misguidance to the customer.

Rajesh arora
[protected]

I'm writing this to complain about the product I've bought..I've been a Samsung tv owner for years I decided to make the jump to oled at a huge price of 4, 500 it was not a cheap decision since I bought this tv I had problems with the picture lg service people came out to fix and replaced a part..but my t.v has a burn in image that they say lg does not cover..how can you sell a 4500 t.v that has these possible issues without letting people know that if you buy this expensive as tv you will experience burn in images that will never go away on your 4k ultra HD t.v...how as a company can you not cover this and as a paying customer I will never buy another lg product tv, phone, refrigerator, washer dryer ect... ever and will tell everyone I know through social media and word of mouth to stay away from lg since they don't fix there issues I can't believe I wasted 4500 on such a great t.v that your company doesn't care bout it's consumers..thanks lg well I guess I'll save up for the latest samsung model I should have never switched

On 03-Feb-2013 I purchased a LG Fridge Model 368YSQ4SV chasis No 2509 from M/s Maliaka Appliances, Mira Road Thane. The fridge is in AMC currently AMC[protected]_01.

Since last six months fridge has been giving cooling issues and LG service team has avoided giving any cause analysis in writing. On my personal enquiry I have found that a part referred to as "platheetar" by the service engineers is not working and is now not manufactured by LG any more.

No wonder the service engineers are trained not to give any cause analysis.

The fridge is not functioning properly since last 15 days. Written communication to [protected]@lge.com is of no use as this email only gives out automated response and appears to be a black hole.

I would like to caution the public from purchasing LG products. Since LG has stopped manufacturing spares they should run to re-call the product nationally and free replacement with a current model.

Anupam
[protected]@hotmail.com

I bought LG front loading washing machine model no. F1203CDP in march 2010 for R. 37000. after 3 years it got problem & I spend further 12000 for replacement of pcb and wiring. Now machine is not running again. I lodged the complaint with LG technician came and said that there is problem with PCB. PCB is not available. Now after spending almost 50000 bucks on my machine it is lying idle. Even can't use it as a normal machine.
I am really frustrated. Can any one help. Can this machine be run by bypassing pcb. as a simple washing machine. Please help.
My washing machine serial no.0001PNAJ161248

I purchased lg mobile model lgd392 from venu's digital arcade, near devamatha school patturaickal, thrissur, kerala vide invoice number ptkl 13697 dated 27/11/2016. When dual sim is put the sim is not reading. Only single sim is working, i reported th defect to them. They advised to contact lg service centre at thrissur.Accordingly i handed over the phone to lg mobiles collection center at thrissur (v star mobiles, kunnamkulam) on 24/02/2017 vide job receipt no 6087. They up dated the software still the sim is not reading.Then they informed me that board is complaint.And requires replacement
i put this complaint before seeking legal remedies for selling a sub standard/defective mobile phone. .

Refrigerator was purchased on 26.11.2013 and now it has an issue.

I have request for a repair but the engineer who has visited was saying that it can not be repaired now because the internal wiring is not working.

I got a call on 24.02.2017 from LG, they people saying that you will get 35% of the fridge cost which I believe around Rs 21000 and I do not agree to take because I need full amount to be reimburse to me as I did not do anything wrong with the fridge.

Please could you do the needful.

Model No. GL-548GEX5 purchased on 26.11.2013 and the bill amount is Rs 60000

My father is very I'll due to cardiac problems my Ac is out of order local service centre say in this model Ac parts is not available here..in this position I want to fully checkup my Ac and take action for running.I have per chase on[protected] .I hope our favourite lg always give us better service.thanking you...Dr.Mousumi Samaddar.My ac model No is LSA 5 BW 5 NT6.AN 48 DVM my ac Condencer is not available is her as per your service centre staff report.I want please you cheke my issue and running immediately Because my father is I'll .gas lickage time to time immediate repair need it is my request to you please arrange or supplies my Ac condenser I will pay as a customer.