LG Electronics Complaints & Reviews

I lodged a request to service my non working LG spit AC, which is not under warranty in feb 2017 with LG customer service toll free number [protected]. They redirected the request to chennai based service center Charm Engineers. The service engineer came and serviced the AC and I was asked to pay Rs.6199/-. I paid the amount and got he bill for the same on 16-feb-2017. They gave the assurance that going forward AC will work. However within a month again it was working and i again lodged a complaint through LG call center on 11th March 2017 and I got the service ticket RNP[protected]. They again redirected to Charm Engineers and they told that there will not any charge and they will do it free of cost since the complaint is within a month. The service engineers came after multiple reminders from my end and now they are again saying they have to change the copper rod and gas has to be filled again and they will charge for the same and still they are not sure whether the AC will work after repairing. If they would have informed me in feb 2017 itself that it not work servicing the AC I would have gone for new AC instead of servicing the old AC and spending so much amount. This is atrocious they have looted repaid charges from me. Pl look into it and refund my repair charges which I paid in FEb 2017. I have attached the service bill for your reference.

I bought a LG AC on 12th March, 2017 from a electronics center called Sathya in Namakkal district, Tamilnadu. Two days later, when they called before coming for installation, I could not answer, as my phone was misplaced. I am a doctor and so I was busy. After I found the phone, I received another call from him. As soon as I picked the phone, he started shouting at me. Rudely he asked why the hell I was not answering the phone. He spoke as if he was donating the AC for me and installation is another pain. I paid 32 thousand rupees and waited for two days before he called. Just because I could not answer his phone this man was abusing me. Please take severe action against this person. His name is Seenu.His phone number is +91-[protected].

Washing machine model no: t7018aeep5
serial no: 108pnvz3k351.
Date of purchage : 23/03/2012
warranty : 10 years
l.G. Washing machine is not working properly. I have complained so many times to dealer but no response from them. The l.G. Machine is not respond for at the time of washing. Please rectify the defect warranty given for 10 years.

From: ch.V.B.Rama krishnaji, retd. Tahsildar, d.No.14-14-35/1
mission hospital road, bethanipet, gunupudi, bhimavaram - 1
mobile no.[protected]

Received Date : 03/11/2017 20:39 17

Product/Model No. : /47LN5400

We just had A service tech come out less the a year ago. The tv went out and the had to put a service board in. The tv went out again and they tell me no warranty. We have less expensive tvs that have lasted longer than this LG . LG does not stand behind there product. I am exstremly upset that we have to buy a new tv for a tv that we just have repaired by and LG tech . I do not think LG stands behind there products. We just had it fix and the same component went out...

Following is the complaint I have made many times and have received no response, thus jumping to the forum.

This is regarding the 360 VR that I bought alongside the mobile phone.
It is absolutely unbelievable thing that I cannot use it for anything i.e. it is a total garbage.
It has got no software update from the time I bought it and found it as a dump in my home.
I expect a software update from LG, as...

I have raised a service request on 20th Jan ( RNP[protected] for my LG front load washing machine and the technician who came had no knowledge of how to even turn on the machine. I don't know how come he become a technician, every min he used to call some other technician giving the details and asking for help. He couldn't even figure out the issue and was making a guess that there's some problem in it's drain motor and it need to be replaced to which I said yes. Almost after a week he came to replace the motor without it's complete parts and he took another 3-4 days to bring all parts and replace it. After testing the issue of outlet error wasn't solved. He took the service fee on his first visit (they are only concerned with collecting their charges) without handing me the receipt of the same. Another technician came after a week from that date and again he was confused too, I doubt if LG has any trained technician, he did the trial run for hours and said the same **** that it is showing outlet error which I was saying it from the very beginning. He said he needs to take my machine to Warehouse for complete service and i said yes to that too. He said it will take only a day in complete service. He didn't come for more than a week to take my machine to Warehouse. I have called him almost daily to which he didn't respond. He took my machine and my old drain motor without handing over me the job sheet or other documents and he gave the excuse that their printer is not working. It means that in case if they deny that took your machine you have no documents to claim it back. I paid the transportation. Again a week passed away after they took my machine (so there's was no one day service which he was claiming earlier) and he keep delaying it and later he didn't even answer my calls and so I had to complain again to the customer care (14th Feb RNP[protected] and their customer executive said that I don't have to pay any service charges and also I'll get a discount of 15% if any part is being replaced. I got my machine back after that and I didn't pay any charges to the technician as I was being told by the customer care executive. After a week that technician's assistant came to me for his dues and threaten me to pay him else it won't be good for me. His actual words were, "service Mene kri h LG ne nai n soch lo Paisa nai doge to machine vapis mere pass hi aayega " . LG technician has no etiquette and also it means that LG services can't be trusted if you have given a bad feedback or if you filed a complaint against them. I addressed this issue to their customer care and every time they keep giving me some senior authority's​ number who have not answered any of my call. They have given me the number of Shalini Tiwari and their Ajmer service center number. I keep calling again and again to customer care and they finally connected me to their area supervisor Panchu Rawat who said that I need to pay remaining charges because technician repaired my machine, for him it doesn't matter that how their technician speaks and one month delay means nothing to him. Till now I have no invoice or job sheet. I even talked to Mr. Anuj LG's other senior, he was just sorry for all this **** and still wants me to pay dues because I asked for invoice.

Customer Care Team,

I am an LG customer for many Years for various products and was quite happy with the experiences. This letter is to highlight a BAD experience I had encountered recently.
I had purchased an LG Washing Machine by paying Rs.50, 000/- in the month of June 2016 and within 8 months, the Plastic drum inside (inside Bottom part of the machine) got leaked and your Kochi Service Center team claims that “ it is customer mistake and would not cover under Warranty”. Let me raise the following concerns to you.

Complaint No.1 : Quality of Plastic items used inside the machine.

1) It’s an part of the machine which is not visible outside anyways and which cannot be touched without opening the Bottom part of the machine.
2) I am told that this drum is made in Plastic and how will I ensure the quality for a part which is inside the machine at the time of purchasing??

Complaint No.2 : Service efficiency/quality of local service staff.

It’s a completely unprofessional way of handling. After lodging a complaint on 7th March ( RNP[protected], they abruptly closed this complaint mentioning that it is out of warranty. (which was not informed to me till a continuously called to enquire status of my complaint). Again I was asked to call to your toll free number and raise another compliant ( RNP[protected] dated 08th March).

Isn’t your basic responsibility to keep the customer informed before closing a customer complaint unilaterally??

The Washing Machine today is NOT A LUXUARY for a family, but a necessity for daily use – I want a solution for this and want LG to address this issue immediately without penalizing me as there is absolutely no fault from my side.

Invoice No.EKM 4609
Dated 12th June 2016
Amount : Rs.50, 000/-

Regards

Rajish Kalapurayil
Mobile No.[protected]

Dear Sirs.
The problem started when our LG Refrigerator stopped cooling 2 years ago, we have called the formal LG Support in EGYPT through the Egyptian support number and they have replied that they will schedule a visit and come back to us – they never showed up and during that time we have tried multiple times to reset the refrigerator and fortunately it worked around 60 to 70 % of its cooling power
After that incident with almost 2 years (5 Weeks ago) the refrigerator cooling system totally mal function and it was clear that we need a spare part replacement to fix it – This time we have called the support again and kept following up till they showed up and checked the problem – they have confirmed that the refrigerator needs a new electronic cooling mother board (controller) in order to work again
They have left us for almost a 2 weeks without a reply then came back with the spare part that didn’t work on our refrigerator - at that time they have confirmed that they will order (import) the spare part and come back to fix the mal function – they didn’t show up and kept postponing the visit
1 week ago In our last call, LG support have shocked us with the final reply that they will not fix the refrigerator because the spare part is not available any more and they can not do anything to us for our LG refrigerator has passed the 5 years warranty limit
Our main questions is how in less than 6 years we can not fix our LG refrigerator weather through the warranty or not – we believe that the problem was not a miss use or electric outage or any reason from us
If LG support can not help us who could !!! and finally if LG support have showed up 2 years ago when the problem started the refrigerator would have been fixed in the warranty period
We would appreciate if you would kindly help us to fix our refrigerator that is considered to be relatively new with less than 6 years o[censored]sage
Kindly find below our refrigerator information
Model – LG - B652YSB
Gross – 650
Volume – 533
Class T – 662 e
Freezing Temperature - -18
Freezing capacity – 9.5 Kg 24h
Defrosting system – full automatic (healer defrost)
Thanks & Best Regards

Tarek El Gendy
[protected]@hotmail.com

SIR
My T V as above was purchase from AKOLA Mah on dt24/06/2011 .since last one month unable to see picture due to tech prolem. complain was made no RNP[protected] BUT UNFORTUNATELY NO solution cameout when i had spent rs 90000 on the same and nobody is providing repairy and services to me due the same valuable tv is not use pl see the matter and solve my problem .thanks
Advocate s.k .undal civil lines washim 444505 mah mo [protected]

​​Dear lg,

I krishna resident o[censored]ppal have purchased a fridge (model ...) 18 months ago.till recently it performed very well.but it gave trouble 20 days ago.There was a leakage in the compressor i gave a complaint to the customer care and even spoke the service team regarding this issue.they said they will come and check the devise but no one has come i again made a call to them there response was not satisfying.They said that your compressor is not working you need to buy the new one.The response was not satisfying because they said these words without checking the device.I asked them the same question how can you say without even checking the devise and asked him to come and visit and check the device.then he said ok sir tomorrow he will come but he did not come next evening i again called him he said i came to your house but no one was there in the house.He did not even call me actually he went to wrong address i gave the correct address next day he visited and checked the fridge and said that there is a leakage in the compressor and said that you will be charged for this because it was out of warranty I said him warranty for compressor is for 5 years I also told him that I will pay the service charges but not for the leakage because it was not my fault he said no and left.
Next day i gave a call to the zonal head, his response was awful he spoke very rudely he said this is not our mistake where ever you want to complain you go ahead this will not be done for free what ever you want you do.
I think no customer will be satisfied with this kind of response from a responsible person like zonal head .I am facing a lot of problem in my home due to this issue from the last 15 days . Please kindly solve the issue at the earliest.

THIS IS REGARDING THE PRODUCT LG REF DIOS 581LTR. DOUBLE DOOR
( GC-B217BLJ2.CPV, S No : 302TRZY16285 ) WHICH I HAVE BOUGHT ON 20/05/2013 FROM APEX COMMUNICATIONS AMRITSAR.

THE refrigerator is making a loud noise that appears to be coming compressor.

please note down my contact details at Amritsar . cell no. +91n [protected]. and email id is [protected]@gmail.com

I purchased a LG TV 55UHD850T through Great Eastern Appliances on 26.2.17. The product delivered on 5.3.17 and installed by LG technician on 7.3.17. After installation a prominent deep scratch noticed on the front panel top right corner. The same shown to the technician and they took photographs and told they will take necessary action. A brand new costly product with such defect is not acceptable. It is requested to replace same at the earliest.

I purchase lg smart tv (Model no : lh602d, from lg dealer - reliance digital marathahalli bangalore. On 04.03.2017
I got faulty piece, because, from day 1st, i got many problems till now. The sales man has not given correct guidence adout the tv. After delivery when the techanican is telling that you cant do miracast from lg mobile to lg tv and he is telling you can add your dish tv remote in magic remote also, i make telephonic conservation with lg service team, and reliance showroom also as per them, no proper responce is given to me. Please help me.

Our lg led tv model no-32lh516a. Atr was stolen on 16 december 2016. We purchased this tv from new satyam electronics west delhi under the name of yogesh kumar (Self). The serial number of the tv is-608plqn201612. The tv was stolen at my house kutabh vihar phase - i, goyla dairy near dwarka sector -19. We have also given a complaint in chawla police station on the same day of theft. So, if someone has any information regarding this issue please inform us. On +91-[protected]/[protected] [protected]@gmail.com

Hi,

I recently bought LG 24MP88HV-S from certified LG dealer.

When I powered on product for first time I noticed Screen Bleed on bottom right and left part of Monitor along with dead pixels in middle of Monitor.

I immediately reported it on LG customer care which mentioned that LG representative will call you in 24 hrs.I never got call. (Reciept number:GCP[protected]

So, after few days I called customer care, They said representative will call you in 24hrs again I never got any call.

I request you to repair the product or give me full replacement as soon as possible.

Please educate me on who should we call for complaint.

I have original receipt of purchase and original product box stating Serial number.

Note: We are Old customer of LG, all the electronic products in our home is from LG.

Dear Team,

# I picked up your LG32LS3400 ATR TV on 15/06/2013 I believed
in your promise of 'Stunning Picture and Sound Quality with Exceptional
Service' and I am unhappy and dissatisfied to note that LG is failing in it.

# Feeling cheated after having picked up the LG AMC (AMC request no. AMC[protected]_01) that ensures the maintenance job for 1 year time as well and even that has failed in it.

# Betrayed and disgusted by the response of many LG associates called for LED exchange for another LED only on display price while many online offers and dealer offers are giving more then 10k-15k discount.

# Now I am in a position where I cant sell my LED outside for a fair price and I cant buy it Online or from dealer offering the discount as well.

I was falsely attracted to pick LG LED and after it broke down in no time I felt disgusted. I have also been cheated to pick the LG AMC and which also failed to deliver and now I am being asked to pick another LED without offering the repurchase on online or dealer price but offering it on display price... which is another cheating.

Request you to kindly offer me a solution that will make me stick with LG.

Regards

Dear Sir,
I bought an LG-G4 smartphone from Calicut, Kerala in the month of August 2014 for Rs. 40000. After 2 months of purchase it started slow charging and touch-pad started doing multi tasking automatically. I approach LG service center in Calicut and they changed the Adapter. after some days again it started slow charging and touch problem tends to be siviour and I approach Lg servie center in Chennai since I am studying in Pondicherry University and there were no centers in Pondicherry. They changed touchpad and display and also data cable in the seventh month of purchase. And after some time slow charging started again and my BOARD has gone and then I visited chennai LG DSC again in the final month of warranty and they changed Board and I purchased a data cable on that day. After one month slow charging again and they replaced data cable when I visited there. And finally I lodged a complaint in the National Consumer grievances portal when I face slow charging again and on 23rd of January 2017 they changed the board for free of cost and I paid for data cable again. And finally today morning onward the touch-pad started multi tasking again and I couldn't do anything now with that phone. What I need to suffer more after paying such a huge money. And somebody please guide me in this regard. I dont want my phone to get repaired. either I need a new phone or my money back. please somebody help me
thank you

As i am using lg front loading washing machine from last few years, at the time of opening door, the handle gets broken and then i take that handle (as sample) to our nearest lg service center in jahangirpura, surat gujarat and demand for the handle. The person sitting on the desk reply me that u have to call in the customer care and register a complaint that i have a problem in machine and then after they will visit your place. they said if parts will available then only your problem will solved. In this case, they try to say me that if part is not available in the service center your machine is useless and have to buy a new machine. so is it good thing to buy a new machine for a small part !

Hello Sir/Madam. I have a nexus 5x and it started to switch in/off on its own. What is more upsetting is the time it requires to start up(15-25 mins) and after it starts the phone is all very heated and battery is very low. What is the solution? I visited the local LG service center(APK Technologies) and they told me it was liquid damage which is not possible because i take extra precautions of my phone. PLS help!

We recently bought a LG Split AC from one of the stores, Croma in bangalore. Everything was fine until the technician came to install the unit, to which also he came after 2 days upon our constant calls to him.
His behavior was so rude as if he is doing favor to us for this installation.
He did the installation in a hurry, also masked the price o[censored]nit bracket which is used to support the outside compressor unit, to which he charged us 1200 bucks.
Overall, he demanded 1700 for the whole installation.
I have his contact number to which I am reporting to his superiors.
I will say LG service is not upto the mark.