LG Electronics Complaints & Reviews

We have fully automatic washing which gone bad it is not starting many times the, we lodged complain at customer care, the service guy came and could not find any fault but later he told that he will take out board for checking after a week he did not reply then we received a call that board is burnt and need replacement and it will cost rs.6800+ service charge, we asked lg invoice which he is not ready to give and now he is not returning our old board also.

Its absolutely pathetic frustrating with no help.

This is my painful duty to inform you that We, MMCS Pvt. Ltd ( FD-413, Sector-III, Saltlake, Kolkata: 700106) being an old & existing client / customer ( User of 9 Split AC machines in our Saltlake office since last 6-7 years ) are being continuously harassed by your representatives against a service request of 3 AC machines for almost last 15 days. Whenever we are knocking your customer care people or asking your service persons for the servicing of those 3 machines ( of which there is one of our server room & other is of our director's chamber ) they are refusing the same because they are not finding any update of our AMC renewal of this year.
We payed our full AMC amount of Rs. 27, 846/- on 28th February, 2017 ( more than one month ago ) and it was collected / received by your representative Mr. Noimuddin Molla [ Phone No : [protected] ]. We really don't understand how is it possible. We faced this service denial more than 4 times in last 2 weeks. We even informed this to Mr. Goutam Biswas ( Kolkata Regional Head, Ph. No : [protected] ), who instead of cooperating with us refused to take any step / action.
I request you to intervene this issue and look into the matter and take the necessary step if possible. Please send us the AMC renewal documents as well which is also yet to receive and do the needful to repair / service for the 3 AC machines at our office ASAP.
Thanking you,
Yours Faithfully:


Ar. Bijan Choudhury
Chief Architect,
Mobile No: [protected],
MMCS Pvt. Ltd.
FD-413, Sector-III, Saltlake, Kolkata: 700106
www.mmcsdesign.com

My Nexus 5X phone is not getting switched on., It froze while using an application and system update and after that restarted automatically many times.Since the phone is out of warranty (purchased on Dec 2016)
When I got my phone checked at LG service center, LG service center asked me to pay Rs.10000 for changing the motherboard
This is most unfair. This is not what you expect from Google brand. When I am spending so much for this phone, I expect a good service.

Regards
Shaziya
[protected]

Dear LG support Team,

This is chandra nath jha from Pune, purchased your LG brand split AC in year 2009. There was some issue observed in AC . i register request in june 2016 and one LG service enginner called mw on registered mobile no [protected] with your data. He earlier asked issue then offered to me that i have own service center and will resolve your all issues. He assured that charges be less than company charges that time. This service engineer name is Sanjay Paul and visited at my house in LG service uniform. i was double assured tgat he is geniune guy and will fix my AC issue. He started to work privately and brought out issues one by one. He charged total around 8000/- covering one more AC installation and promised to will check leakage within 90 days again. He never visited and again my AC has same issue due to poor installation. His team is not picking my phone also despite several request reminder. My biggest mistake is to not realized his false offer and accepted his point. His mobile number is [protected]
I urge you to take strict action against such service engineer to avoid making fool for your customers.

Thanking you

Yours sincerely
Chandra Nath Jha
Mobile:[protected]

Hello sir,
My mobile is NEXUS 5 which is giving a lot of trouble in connecting with WiFi networks. Am facing a lot of trouble with it. I also tried all possible techniques by changing WiFi settings but no use .I don't understand what problem is going on with my mobile. When i use the mobile data i am able to browse any thing but it is not happening with wifi connectivity. So please help me to resolve the problem

Dear sir/madam,

I have visited to lg brand store (Aanjaneya enterprises) on mar 19-2017. After checking production availability & delivery of lg washing machine (T7071tddl) & lg refridgerator (B201asox) and manager confirmed delivery will be done on mar 21-2017. So i have billed for both the home appliances and paid rs.27000/- but dealer did not delivered the product not all. Store manager answered the call 2-3 times and said within 1-2 hours product will be delivered but not at all done. After several followups washing machined delivered to my address on mar 23-2017 but still they didn't deliver my refrigerator. When ver i call to the store number [protected] they are ignoring my call.
I am totally frustrated with lg brand store aanjaneya enterprises behavior. Even i complained to lg customer care but they are also advising to deal with dealer only. I have attached my purchase receipt for your reference. Please help me on getting this issue addressed from dealer and the dealer should punished for the mental torture for followup regarding this purchase.

Thanks,
Karthick rajendran
+91-[protected]

I went to the lg dealer at berhampur, Odisha on 25th March 2017 and selected a washing machine of model T7577TEEL1 and even have placed the order for the same and have paid the full amount.
However today on 26th March 2017 the dealer has delived the wrong model washing machine to my home. And additionally he is not responding me.
The person who showed me the washing machine and the person who billed it both were different and Even in the bill they have placed the wrong model number.
Please suggest me.

I bought fully automatic washing machine model - t8067tedlr. Afspeil for 21000 rs (Invoice no - k472067). From a nearby snehanjali showroom. First time we bought a washing machine and i am so frustrated buying this machine, i used it only 5 times till now after buying it. Everytime we washed clothes, it took no less than 2 hrs when the machine load is full even if the water is in full force. When we put 4-5 pieces of clothes then it takes around 1.5 hrs. I lodged complaint 4 times, with lg customer care but their customer care people are worst. Once it took 1.5 hrs for 5 clothes even after pouring water manually in the machine in their demo, he said it will take that much time only. These people are not ready to accept the time taken and i am tired of complaining for this. I told them that i want to replace the machine but they are not ready for it. I bought lg machine after a lot of research thinking they are best for maching machine but i am frustrated like hell buying lg machine and putting so much money for it. I do not understant why they are not reday for replacement, i am not asking for return. I want this machine to be replaced, if lg is listening and if you have little care for your customers then accept my request and replace it. I only want to replace and no repair or any more demos as i have had enough demos with you and it's been just 1.5 months buying this machine. If you can't then i am not going to spare you because i am frustrated buying from you and you will have to face legal proceedings.

Motor covered under warranty the companies has details of date of purchase OCT 2010 as they gave on phone but not replacing motor as we do not have original bill. They said without original bill will not replace.Called customer care says get from the dealer you purchased warranty covered for 10 years and it is only 7 years. Also they have serial number and date of manufacture so if no fault of ours why we have to suffer it is putting lot of strain to my wife as this product is of daily use

We recently bought front load 7 kg washing machine.
1.From the first use, we started noticing holes in clothes and ignored it to be old tear. But its making holes even in new clothes.Very disappointing.we checked drum for any improper surface but it looks good. Not sure what to do. Lost hope on LG.kindly help
2. Also, machine is creating noise when draining.we called customer care and booked appointment, technician came and told its common in 7kg machines.

I have purchased a lg ac 1.5 ton js q 18nrya
Purchased on on 19.03.2017
Dealer ; devi internationalist 2nd block, jayanagar bangalore
560011
Bill no. 77668 dated 19.03.2017
Po no.99455 total amount rs. 34800/
Installed on 22.03, 2017

Ir, i have not been given warrantee for the above ac.

. When i contacted dealer they said the will sign and seal for the book of warrantee supplied at the time of delivery. But installation people telephone and threatening me that warrantee is not registered, with the company till date, and if it is not registered you will not get any warantee and services from company,

2. Under the circumstances, please clarify the position and arrange for registration ofwaraantee to enable me to avail the warantee clase if necessary
3. Please treat the matter as urgent
Regards
P. Surya prakash,
Advocate, no. 472, 29th cross, hsr layout 1st sector, bangalroe
560201, karnataka cont no. [protected] email [protected]@yahoo.com
Bangalroe dated 25.03.2017

In 2012 I bought an LG 50 inch tv. On dealers advice I took an AMC upto aug 2017 for about 17k which will cover the panel also. This month it developed some problem and the panel is gone. I was promised that i will get it done soon

Now I am told by their service engineer that I will get 15 to 20k worth of their product since the panel is not available! Just atrocious. Even for that I have to produce the bill or execute an affidavit. They also required me to show my AMC since they have too many customers!

This is how LG a big international company behaves

My Phone suddenly stopped working on 03/04/2017 and when i gave this to service center which is located in Pune at patil Plaza, they said, "its because of Mother board issue and it will be resolved in one week and from that day only these people are not providing the exact date on which i will get my cell phone.Since its long time to get things correct.I will not recommend anybody to take LG cellphones

My LG washing machine stopped working. Raised a complaint. The service engineer told that the main board has damaged. He replaced the damaged board with an old board and charged 2000/- there was no Bill or invoice. However the washing machine is still not working.

I Regret buying an LG product. Never faced such unprofessional behaviour from any other company.

I have purchased 13 unit AC. In one unit of outdoor I don't get gas ..In which I call to lg customer care and still I don't receive an service person ..I wait 5 day more otherwise I go to consumer court ...For it..Or reply and I received many cal of service person but no one come and check and repair it plz do or...I go to court ...Or plz provid n.

I purchased LG 3D LED TV on September 2012 and it's undergone many repairs under LG Warranty Third party Extended warranty, 5 Months ago The panel was not working and I raised a complaint. LG said they don't have the part and closed the ticket. Price of TV was 80K and they are simply ignoring my calls and making false promises to call back and I never heard from them.

I purchased LG Nexus 5X phone on 31st Dec 2015 from LG Showroom.All of sudden the phone stopped working and it is getting restarted. Now Service Center team asking me to pay 12000 to repair the motherboard. I came to know from service centre team itself that many customers of LG nexus 5X have faced the same problem. This is because of bad deisgn of LG nexus 5X motherboard. Even after writing to LG Management the matter is not solved. For fault in LG Nexus 5X motherboard, customers are being harassed.

I has registration for my split AC repair to log toll free no & Delight Services & Maintenance Pvt ltd, Ahmedabad has repaired it with charges taken for Compressor, gas charge & Service of 10460 rupees on 1/6/2016. But gas was completely leaked & AC was not working as 3 valve caps were not there. On repeatedly telephonic talk, they had not repaired it. It is real disappointment from such great company like Lg for not having competent service center & herrasement to genuine client .

I brought a automatic washing machine on 4th march 2017 i was told a person will come for demonstration of the washing machine after 2 day but today after 2 weeks no person regarding demonstration has arrived till date[protected]. The washing machine is ideally lyeing as we dont know how to operate it . After calling the service centre in Gangtok we are just getting false assurace till date.

My dual door refrigerator is not working. Fridge is not cooling anything. Some motor running sound occured then fridge stopped working. This incident took place yesterday i.e. 21 march 2017. It needs to be repaired as soon as possible.

Details about refrigerator are here:
Model - GL-368YSQG5
Year - 2010
Type - Frost free
Gross Volume - 350 ltr
Storage volume - 315 ltr