LG Electronics Complaints & Reviews

Fraud Company LG - I would strongly recommend people please do not buy LG refrigerator as the product is worst... And customer service is an ----- they don't bother for any customer they will direct you to some manager and those managers will not bother for any help and ignore your calls & SMS am cheated fraud company...I will publish the same in media very soon...

I will for sure spread your services to all the sites and also get the same add published in the newspaper...
Worst Managers : Jagadish-[protected] - Does not know what is professionalism he is not aware how to talk to the customers and he has sent 3 untrained executives... Guess he himself does not anything and how will he measure the quality of his executives...
Even contacted head supervisor - Rajkumar – [protected] still no use he also don't bother to revert as he expects we should follow up with him...

I bought fridge LG Ff 4201 GI-i472QNSL (Sl No JQAZ609PRCMO81859IN), 420ltr on 30 Nov 16. Stopped cooling on 07 Feb 2017. The defect reported to LG Complaints on 07/02/[protected]. LG rep came on 11 Feb and info that gas pipe was rusted and leaking. Cut open metal pipe and carried out welding to make it functional, which implies that delivery of the fridge was carried out without any check of its parts as it stopped working within 2 months of purchase. Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP[protected] &[protected], LG rep reported on 11 & 15 Feb 17 & took photos of repaired pipe and suction pipe and spillage of water. Since the fridge has gone off road within a 2 months of purchase due to rusted pipe and repaired on adhoc basis, request defective fridge be replaced. LG rep informed on 16 Feb that replacement not approved and only repairs will be done. Since the defects occurred within two months implies that more defects will escalate in the yrs to come, it is the moral duty of the renowned company like LG to replace the defective product which is just 2 months old and not adhere to repairs. Hence, the case for replacement of the fridge be considered at the earliest.

I was bought said LED in feb 2014 and display of LED automatically currupt without reason with in 3 yr. Such costly parts can not be afforded middle class family on regular yearly basis. I want to know on what measure quality of said part would be checked by company. If such parts would be automatically deffected in such short time so that company is cheating the consumer and it becomes consumer court matter. pl give early reply

Very Very Very bad customer service
They can't handle a customer compliant properly
Although they solved the problem on my TV several times it backs a gain
there's no escalation process
there's no proper lead time to close the compliant
UP TILL NOW THE TV IS DEFECTED AND NO ONE CARE OR EVEN REPLY ME, THEY RETURN IT BACK TO THE TECHNICAL CENTER AND BRING IT TO ME AFTER THIS CONTAINS THE SAME ORIGINAL DEFECT WITH SOME OTHER EXTRA DEFECTS

Dear Customer Care,

I am utterly disappointed in the LG brand since I brought a brand new LG G4 mobile on 3rd Dec 2015 and was equally excited about the same. It was my first LG mobile and had Sony, Moto, Nokia in the past. It was a risk for me but still i took it.

Now after an year, yesterday suddenly my phone just stops at the LG logo screen and doesnt move from there. It gets stuck on the LG logo screen and removing battery or a hard reset doesnt do anything good. I read about this problem online and many users have complained the same. It is utterly shameful that LG is not disclosing this problem in spite of this being a world wild failure and LG is not taking responsibility.

Requesting you to give me a solution since this is really a downfall for LG and you are at the verge of loosing a brand follower. I have other LG products at home but now I am beginning to think if I should switch over to other brands.

My phone number is [protected] and IMEI no of my handset is [protected]. As a customer I would appreciate a response from LG.
Email- [protected]@yahoo.co.in

Dear lg i bought a mobile lg google nexus 5x before 1.3 year. I am exciting customer. I am using max appliances brand of lg. Because i trust on them. But today i am really desipointed with this product. I never expected from lg care. I was used lg google nexus 4. I used nexus 5. Still i was using nexus 5x becouse of lg service only. But today they are not resolving my issue. My lg nexus 5x have hardware problem. How can possible.?? I really unsatiesfie. Plz do needful. I bough nexus 5x in 31999rps it's a big amount for middle class people. But lg service center said pho are hardware problem. So it will charge amount of 11000. How i can manage this amount. Plz do needful. I know you will take on priority my complaint. Lg can't cheat with me

My LG G4 mobile is started boot loop issue. When I contact Bangalore service center, I was told, its a known LG manufacturing issue and my mobile mother board will be replaced, I need to pay for that and the cost which comes around 10k.

Since Its LG's fault and known Hardware issue, Why I need to pay from my pocket? Why cant LG address this issue?

I live in Bangalore- Electronic City.

My Contact Number : +91 [protected]
My mail id: shankar.[protected]@hotmail.com

I purchased a refrigerator LG Ff 4201 GI-i472qnsl Noble Steel (Serial No JQAZ609PRCMO81859IN), 420 ltr 30/11/2016 which was installed on 01/12/2016 by LG. Stopped cooling on 07 Feb 2017. The defect was reported to LG Complaints on 07/02/[protected]. LG representative came on 08/02/2017 & could not rectify. Another representative came on 11 Feb 2017 and found that the gas pipe was rusted and leaking, which implies that the delivery of new refrigerator was carried out with out any check with regards to its parts as the same stopped functioning within two months of its purchase. It was really sad to see the representative cut open the metal pipe and carried out required welding to make it functional. I am the proud owner of LG Smart LED 53", Microwave 30 ltrs and AC. However, my faith has been shaken after this incident. Being a serving army officer, i will not hesitate to inform the environment about the sad event. Repairs within two months of purchase also indicates that some other parts which are not visible may also be rotten and will come to light in near future. Since it is under warranty, I strongly deserve replacement of the fridge. It was not a pleasant experience to see the LG Representative carrying out repairs on the new fridge.

I bought my LG RO on Dec 12, 2015.d company promised to give three free services, but dey gave only 2 services out of three.on complaining against this d senior supervisor of LG Mr.Sagar Gupta very arrogantly answered that it was consumers ie my negligence .why I didn't lock service with LG.as a result my third pre filter candle was not changed.i am very much depressed with why I bought LG.

ISSUE LG LCD 32" :32LG80FR ATR(IN) MOTHERBOARD
LG LCD TV: 32"
Model No : 32LG80FR
Product Code: 32LG80FR ATR(IN) MOTHERBOARD
Serial No: 004LPJK006644
Manufactured: April 10

I had purchased LG LCD 32" in Nallasopara 2011 Now am facing a problem with the display of the TV and I had complained to the LG customer care. They did send a technician who examined the TV and said there was a problem with the motherboard and it needs to be replaced. I have told them to do so to which the company customer care did assure that the part is available and they will order it and charge me accordingly to which I had agreed Now they have come back to me saying that it is not available.

Company need to take care of their reputation and customers concern

Girish

I am T.R.Seshadri from Chennai and I have bought several LG products in the last 2 years. Now I regret having bought them due to very poor and negligent service.
One of the A/Cs which is a 1.5 ton split unit bought (on 1st April 2015 Bill no.FS/RAP/3843 from Girias Investments Pvt Ltd Venkatakrishna road R.A..Puram Chennai), has very low cooling. It has been used sparingly. When I contacted customer care on 06/02/2017, they said the technician will attend to it within 24 hours.When nobody called me I again lodged my complaint.Then the technician from Charm Engineers Mandaveli Chennai 28, came on 08/02/ 2017 and said that the coil has gone and has got to be replaced. The cost will be up to Rs.7000 and since now an offer is going on it will cost approx Rs.5000/-.
When I told him that the A/C is less than 2 years old, he says that the life of the coil is only 1 year and it has got to be changed after that.
I was shocked to hear that and when I said, that the dealer did not mention anything about it, he said, that they will not mention that while selling.
He also charged me Rs.288/- for his visiting charges.
I approached the dealer on the same day evening and mentioned about what the technician had said.
The dealer said he will lodge a complaint from his side and ask them to attend the unit. Nobody came and again I had to go to the dealer the next day 09/02/2017 to remind.
Today, 10/02/2017, instead of anyone attending the fault, the same technician called over phone and said he has nothing to see and only the coil has to be changed and sent me a quotation for Rs.4751/- .
Being very upset, I several times spoke to the service centre and they repeatedly said the same thing without any solution. When demanded for higher officials number, they first gave one Mr. Prabhakaran's number (Service head Chennai) which is [protected]. I tried his number several times but no response. Then again called them to get another number for which they gave one Mr.V.Subramaniam ( All India Service Head) which is [protected]. I tried this number also several times but no response.
It is now clear that LG is totally not bothered about their customer service.
I expect a reply and prompt action from your end
If I am not getting it attended within next 2 days, I will have to proceed to consumer court for compensation and refund of my full money of Rs.39014/- which was charged by the dealer at the time of purchase.

My LG G4 mobile is started boot loop issue. When I contact Bangalore service center, I was told, its a known LG manufacturing issue and my mobile mother board will be replaced, I need to pay for that and the cost which comes around 10k.

Since Its LG's fault and known Hardware issue, Why I need to pay from my pocket? Why cant LG address this issue?

I live in Bangalore- Electronic City.
My mail id: shankar.[protected]@hotmail.com

Dear sir I have purchased lg refrigerator model no gc c247uguv from reliance digital Phoenix kurla branch on 10 oct 2016.In just two month the refrigerator is not cooling and freezer section has completely stop.I made a complaint to lg and their techinician visited and said it has a gas issue we need to refill it I said okay go ahead with it and next day he came refill it and he said after 8 hours it will start to function properly I trusted the technician as he belong to lg electronics but to my bad it didn't start to cool then I had to complaint for that issue to lg customer care and again they send technician and he said we need to refill i Said stop the non sense my product is under warranty I want an replacement for the refrigerator as it just two months old and I can't allow further alteration then receive a call from lg department they said we cannot replace your refrigerator please contact your dealer for replacement and then contacted reliance digital and they told your product it's in lg warranty they will take care of it we have no rights to indulge in it. I have attached jod id and refrigerator details

Hello sir, I am Chandru user of LG nexus 5X which was bought on online Amazon.in. On normal usage my mobile got boot loop on 07.02.2016 suddenly then I contacted local LG service center, they told me that it's a motherboard issue and when I claimed for warranty, I came to know that it got expired on just 9th of January. Surprised to know when they asked me to pay Rs. 13, 000 in Service center at Vadapalani, Chennai. I am on Loyal customer to LG since all my goods are LG products hereby I request you to claim my service under warranty.

The display glass has been broken while transporting.
Model number is 43LH510V-ZA
Also in the website of lg this model number is not found.
The displays appear as pure white without any other colours.
When the tv is switched on, lights are appeared but the display contains full of scratches due to the broken display.
The remote us working.
I heard no sounds but I think thats because of connection error.

We, the Complainant, 'Vidyamandir Trust, Palanpur', are a Public Charitable Trust having educational activities in Palanpur, Gujarat, for the last 60 years and more. The Trust has its office at 11, Kala Bhavan, 3rd Floor, 3, Mathew Road, Opera House, Mumbai - 400 004.

The Respondent Supplier, M/s. LG Electronics India Pvt. Ltd., having their Regional Office at 4th Floor, A Wing, Trade Star, Andheri Kurla Road, J B Nagar, Andheri (E), Mumbai - 400 069.

We purchased the LG make Split AC Model LSA-3 KR 2A from M/s. United Agencies (Bombay) Pvt. Ltd., Parekh House, 14, Mama Paramanand Marg, Opera House, Mumbai - 400 004 on December 7, 2011 vide Invoice No.15238 dated December 7, 2011 at a cost of Rs.20, 000/- inclusive of taxes. The Warranty period being five (5) years from the date of purchase, i.e. being in force up to December 6, 2016.

The AC stopped giving cooling effect in October 2016 and we called our AC Maintenance Contractor, M/s. Ansari Md.Arshad Md.Anwar, who checked the unit and advised that the gas has leaked and new gas needs to be filled which he did on October 14, 2016, at a cost of Rs.2, 500/- (Attachment #1).

However, the AC lost delivering the cooling effect once again in November 2016. We called another AC Maintenance Contractor, M/s. Baba Refrigeration, to ensure that our regular Contractor has given the correct observation. M/s. Baba Refrigeration advised that the Condenser Coil (original Aluminium material make) needs to be changed as the gas had leaked out. They, also, reported that the condenser coil has to be manufactured in copper material as aluminium coil is not locally available and is supplied by only the manufacturer.

Accordingly, the copper make condenser coil was installed and the gas was filled on November 24, 2016, vide their Bill No.13 dated November 24, 2016 for Rs.5, 500/- (Condenser Coil Rs.4, 000/- + Gas Filling Rs.1, 500/-).
(Attachment #2)

The AC again stopped giving the cooling effect and we called M/s Baba Refrigeration who inspected the unit again on December 6, 2016, and reported that the Compressor has failed thus not developing enough pressure to circulate the gas in the condenser coil. A copy of the report is attached. (Attachment #3)

December 6, 2016 –Since the A/c Unit was under warranty, we wrote a letter to M/s. United Agencies (Bombay) Pvt. Ltd., the authorized dealers of LG Product, located at Parekh House, 14 M P Marg, Opera House, Mumbai 400004 who supplied the AC Split Unit on 07.12.2011 vide its Invoice No.15238 dated 07.12.2011, lodging complaint that the A/C Unit does not work and according to our maintenance contractor the compressor has failed and needs replacement. Hence, please take immediate action and replace the compressor. The copies of Proforma Invoice and the Tax Invoice were enclosed therewith for their ready reference. The company immediately lodged complaint with LG and obtained complaint number as RNP:[protected] dated 06.12.2016. (Attachment #4).

December 08, 2016 – The technicians from LG Service Centre inspected the Unit, charging visit fee of Rs.575/-even though we informed them that the machine is in warranty, and reported that Gas is leaking and would cost Rs.9, 800/- vide their Invoice No.1667 TCR No.Q17342/01667 dated December 8, 2016. (Attachment #5).

December 09, 2016 – We called our Maintenance Contractors M/s. Baba Refrigeration to inspect the machine again who reported that the Compressor is failed and it is not pumping with enough pressure to circulate the gas in the condenser. Their report is attached. (Attachment #6).

December 09, 2016 – We wrote a letter to United Agencies (Bombay) Pvt. Ltd., the supplier, requesting them to intervene in the matter and ensure that LG restores the machine to working order at the earliest at no cost to us as the same was under warranty at the time of registering complaint. The suppliers did not accept the letter stating that they are no way in the picture now and that we should deal directly with LG Company. (Attachment #7).

December 12, 2016 – We sent an email to LG Service Centre (email Id: [protected]@lge.com) giving them detailed briefing about the problem faced by us. (Attachment #8).

December 13, 2016 – We received the standard reply through email acknowledging our above complaint letter sent by us via email. (Attachment #9).

December 16, 2016 – We sent an email to LG Service India informing them that no one has attended the complaint so far. (Attachment #10).

December 16, 2016 – We received an email from Service India stating that they have instructed their Area Service Manager, Mr. Vaibhav Vartak, to take immediate step(s) in this regards and also asked asked us to contact him for further assistance. (Attachment #11).

December 20, 2016 – Since Mr. Vaibhav Vartak, Area Service Manager, was neither responding to our calls nor calling back and the complaint was not resolved, we wrote again to Service India by email asking them to resolve the matter at the earliest. Also, requesting them to give us the detailed breakup of Rs.9, 800/- for filling the gas and cost of other items. (Attachment #12).

December 22, 2016 – They gave us the breakup of Rs.9, 825/- which included various parts which, according to our technician, there is no need to change any parts in the AC Machine, except the Compressor. LG Service informed us that condenser coil of copper which we had replaced with the old aluminum coil will not work and that only aluminum coil manufactured only by LG will work. (Attachment #13).

December 22, 2016 -- We received an email from M/s. Synergie Services stating the leak from condenser coil occurred because it is a local coil and not original and hence the compressor has tripped or failed due to overheating. They have agreed that if there is a fault with compressor it will definitely be replaced free since it is under warranty. (Attachment #14).

December 23, 2016 -- We wrote to Service India via email stating that we have got the condenser Unit replaced with a new copper metal unit and filled the gas. The machine then was working. On December 03, 2016, it was observed that the AC Machine was not working as the cooling effect was not felt. Our technician opened that the compressor needs to be replaced. So the cost of Rs.9800/- as quoted by M/s. Synergie Services for other parts are not proper. One can imagine that Compressor Unit can be purchased in less than Rs.9, 800/-; hence we feel that the Synergie Services are trying to recover the cost of Compressor from us by quoting items which are not required. We requested them to take immediate steps to replace the compressor at no cost to us. (Attachment #15).

December 24, 2016 – We received a standard reply stating the case is in follow up with them and their concern person will contact us at the earliest. Attachment #16).

January 04, 2017 – We lodged the complaint against thru LG’s Website giving them the detailed information about the complaint and requested them to intervene in the matter and settle the issue. (Attachment #17).

January 04, 2017 – We emailed a complaint, Number (RNP[protected] dated 06.12.2016) and also Registered Contact Number[protected] as requested by Serviceindia in response to our complaint made thru LG’s Website (LGEIL Customer Email). (Attachment #18)

January 11, 2017 – We sent an email to Service India (LGEIL Customer) stating that we have already provided the details required about Complaint number; Registered No. and also the Address. (Attachment #19).

January 24, 2016 – We sent an email to Service India (LGEIL Customer) reminding them to replace the defective compressor which is pending for more than one and a half month, primarily because of inaction from their end. We had given them 15 days’ time to complete the job to our satisfaction and cautioned them that we will approach the Consumer Grievance Forum if they failed to carryout the rectification work as required. (Attachment #20).

Deficiency in service:

In spite of continuous follow-up, through email and over the telephone, LG has failed to provide satisfactory service. This amounts to deficiency in service. Even though the AC machine being under warranty (especially the Compressor Unit) the manufacturer has completely ignored the issue and failed to fulfill their obligation.

Rectification:

We want LG to immediately replace the defective compressor unit and restore the AC machine to full working order to our satisfaction at no cost to us.

Other Provisions:

The product being under warranty at the time of reporting the fault should have been set in to full working order at the earliest by LG.

Evidence:

Scanned copies of all the Attachments as mentioned above.

Jurisdiction:

District Consumer Disputes Redressal Forum, Additional Mumbai District.

Limitation:

This complaint has been filed within the period prescribed under Section 24A of the Act.

Relief claimed:

1. Immediate replacement of the defective compressor and to ensure that the machine is restored to full working condition to our satisfaction.
2. Refund the amount of Rs.575/- paid to LG Service as visiting charges.
3. Mental stress and discomfort caused to our Staff by LG for neglecting to fulfill their commitment by disregarding the terms and conditions set out by them for products failing under warranty period. The compensation on this para may be as per the fine sense of judgement of the Forum.

Prayer Clause:

It is therefore, most respectfully, prayed that this Honourable Forum may kindly be pleased to order the Respondent Party (LG Electronics India Pvt. Ltd.) to fulfill their commitment of warranty given at the time of purchase of their product by us.

To pay/refund Rs.575/- charged by LG Service as visiting fee.

To compensate, as decided by the Forum, for the mental agony/stress and discomfort caused to the Staff of our Trust at their Mumbai Office for over two months.

We bought a tv on LG, we had a great experience and had respect on LG products, so we planned to buy AC on LG. But we had a terrible experience. Installation is very poor and the person who came was horrible. Their behaviour is bad and they made my house dirty. They work like a garbage. And I called them again for the response, but they disconnected the call while I'm speaking. Worst and they disrespectful for the LG.

TO LG CUSTOMER CARE INCHARGE
PART I …sent on 08 Jan 17
1. It is with extreme distress that I am writing to you regarding the unprofessional and ineffective repair work carried out by LG Authorised Service centre – Macross Tech Solutions, Goa – 21.
2. The complaint is regarding my 3 year old LG refrigerator model no GL-379PEX5. The said refrigerator was not making ice in the freezer compartment and the complaint for the same was immediately registered with your helpline and local LG service center on 10 Nov 2016. The technician who visited said that the pipe needed cleaning and asked me to arrange for the fridge to be sent to their workshop. Despite requesting tem to do the needful at my residence the request was refused. I hired a small truck and some men @ Rs 500 and sent the fridge with the technicians to the service centre.
3. The refrigerator was with them for 2weeks till 25Nov16. It was sent back to me by the centre on 25 Nov 2016 afternoon. I was charged for the following vide invoice no 7869 dated 25.11.2016
i. Drier – 5851J2001X = Rs. 325
ii. Gas Change = Rs. 750
iii. Pipe and Rod = Rs. 200
iv. Service charge = Rs. 550
Plus a payment of Rs 250 to tempo for ferrying the refrigerator
3. On running the refrigerator I found that the problem was not resolved the complaint for the same was again registered with customer care RNA[protected] . The visiting technicians said that the gas will have to be refilled and when I refused to pay any more for transportation they agreed to bring their cylinder and do the needful at my home. Why was this not done at the first time? I ended up spending money on transportation which was unnecessary. After doing the needful the technicians installed the refrigerator and left. While the ice began to form by it would melt each time there was a cut of resulting in spoilage of my food items stored in the refrigerator.
4. The complaint was again registered RNP[protected] on 03.12.2016. The authorized technician Mr. Siddesh then suggested replacement of PCB EBR74764801 the same was ordered and replaced on 28.12.2016. I was charged Rs 2468 invoice no 8996 dated 28.12.16. Despite the change in the part the fridge continued to have problems.
5. The complaint was again lodged with customer care RNP[protected] on 05.01.2017. The visiting senior technician Mr Damoder now suggested replacing the relay switch. By now I was convinced that your men were just doing hit and trial with my fridge but decided to go with his advice. On 07001.2017 at 330pm Mr Damoder replaced a couple of parts. I told him that I would make the payment only after testing the fridge. By night time I found whatever little freezing was happening had also stopped and for the second time all the food material in the refrigerator had to be discarded at a considerable financial loss to me.
6. I called the 24 customer care number at 5 am in the morning as I was worried but was told that the complaint had not been closed by the Service Center and they could not reregister my complaint. After 0800h I tried calling both the centre manager Mr. Santosh and Mr Damoder but the formers phone was switched off and the latter did not pick up his call. I had to call the customer care again and spoke to Mr Vipul at 0820h requesting to reregister the complaint. He expressed his inability to do so . I then requested him to get a senior executive on line. He said he would arrange a call back between 0900h to 1000h. It is now 1130h and I have not yet received a call. I also got through Mr Damoder at 0900h and apprised him of the problem. He said he would talk to his manager and get back to me. Two and a half hours have gone and no response yet.
7. Now I am at my wits end and upset that a 3 year old refrigerator of a reputed company LG is causing so much trouble and your service centre is not able to resolve the same even after 2 months. I need the company to look into the matter with utmost urgency and get the problem solved ASAP without any more financial drain to me the customer.
Regards
Ashok Rai and Neena Rai
Part II in continuation…. Sent on 12 Jan 17.
8. After receiving no call back as promosed and no response from the manager as well as technician I again called the customer care on 07 Jan 2017 at about 1900h and insisted on getting the contact numbers of LG Area in charge Goa. I called Mr Arun Chenangi the same evening he said he is travelling and will get back to me on Mon, 09 Jan 2017 by 9 am. I waited for a call from Lg representative but finally had to call up Mr Arun at about 0930h. He assured me that he would look into the case and get back to me. After waiting for about 3 hours with no communication as usual from the LG side I again called up Mr Arun who told me that he has discussed the case and someone would be reaching my place by 1230h the same day. In todays age of rapid communication I fail to understand why can’t some communication take place from LG side!
9. To my further distress the same technician Mr Damoder was sent along with one more personnel. They again went about taking out different parts of my refrigerator discussing the case on phone and doing the usual hit and trial. After watching them closely for about 5 hours I knew with conviction and extreme distress that they have reduced my refrigerator to a comatose piece of equipment. They then said they wanted to take it to the work shop. I insisted that they provide me with and alternate refrigerator. At about 6pm I was given a much smaller refrigerator to tide by while my refrigerator was carried away to the workshop.
10 During the entire period I kept insisting that a written summary should be provided to me regarding what all was being done to my refrigerator but again this was not done by the manager. Four days later I got a call from Ms Juliet that my fridge is beyond repair as the part that needs to be replaced is no longer being manufactured by LG. She said a compensation of about ERs 12000 can be provided to me in lieu of the fridge. Now this is extremely shocking that a 3 year old fridge from a reputed company like LG which would today cost me about Rs. 50000 can be reduced to a piece of junk by their authorized technician and service center for a minor cooling problem and I am being offered a pittance. I told Ms Juliet that I should be given a replacement for my refrigerator as it was spoiled not by the customer but by authorized service centre. After that there has been no communication from her or any other LG representatives from Goa for last 11 days.
11. On 17.01.2017 I revieved a call from Ms Neelam who said she was a representative of LG Pan India Escalation . I gave her a complete brief about the problem . she said she would call back which she did and told me that now the spare part is being procured from Korea and would be with the centre by 20 Jan and my fridge would be repaired by 23 Jan 17. I told her that I would also like a written communication regarding the exact problem and parts being replaced. Today is 23 Jan 2016 the day my fridge was to be repaired. I still haven’t received any communication from LG.
12. I think I am entitled to be kept in the loop regarding what is going on with my refrigerator. Is it too much to ask that a message or whatsapp message or emai lor phone call be made by LG. Also I am quite inconvenienced by all this and would like the issue to be resolved soon. 9 Nov 2016 to 23 Jan 2017 is a very long period for a customer to be kept waiting !!!
PART III …….Sent on 03 Feb 2017
13. It is today the 3rd of February 2017 and I have not received any intimation regarding the status of my refrigerator barring a call from customer care asking me about the status. I told the LG Customer care executive that if I knew the status I would not be writing the mails.
14. I have sent mails regarding the same to [protected]@lge.com on 23rd Jan 17, 25th Jan 17 and two mail on 30 Jan 17 and the response has been only a computer generated identical mail each time which I quote:
“Dear Customer,
We acknowledge your concern and we have forwarded it to our branch office.
For any further assistance please call us on[protected] / or write to us at www.lg.com/in
Earnestly soliciting your patronage and assuring you of our valuable services at all times.
Thanks and Regards
LG Service”
15. Im really at my wits end as there is no other communication from your end. Don’t you think the customer has a right to be kept in loop regarding her product which she purchased with full faith in your company.
Hoping for a more effective communication and early resolution of the problem as nearly three months has lapsed.
Regards
Neena Rai
03.02.2017
Verem, Goa

I placed an order for lg split ac from snap deal. We then contacted lg customer care for installation. Following the installation, the gas leaked and ac stopped working. Lg now claims that installation was done by unauthorized technician and is refusing to resolve the issue. Either lg customer care is selling new customer data to unauthorized service center or lg has pathetic after sales service.

I have raised a complaint with LG and following up with their customer center and writing emails. But till now no one contacted me and provided any update on resolving my issue . Here is the text from the email that I wrote.

BALAKRISHNA REDDY
[protected]

[protected][protected][protected][protected][protected][protected]---
Balakrishna Reddy
To [protected]@lge.com Balakrishna Reddy 9 Jan at 4:19 PM
Respected Sir,

I am a loyal customer of LG products for the past 10 years. I purchased multiple products i.e. TV, Refrigerator and AC’s during this period. I am writing this note to express my frustrations and disappointment with a recent experience I had with your service team. 4 years back on 12/Oct/2012, I bought a LED 42 inch TV [Model – 42LS5700, SNO - 207PLTV105961]. I made this purchase at Chennai Trade Center, Chennai. [Not able to trace the invoice at present].

During early December, 2016 I started getting problem with my TV set. I was losing the TV picture after 30 to 60 minutes. The sound is alright but the screen is pitch black. I raised a service request [RNP[protected]] on 6/Dec/2016. Your Service engineer came saw the TV and said everything is fine and closed the SR. I again raised another SR [RNP[protected]] on 9/Dec/2016. Service engineer came again informed LED bulb is the problem and left. I informed I am willing to pay for the repair. From then onwards I made multiple calls and SMS to the Team Lead (XXX ******1228] and Regional Area Service Manager [XXXX ****** 061] to get the help. Finally on 7/Jan/2017, I was informed by XXXX that the part is not available for this model and can’t be repaired. I was advised to send this email for any further help.

I am greatly disappointed with the experience I had this time and want to bring these 2 concerns to your notice and seek your help to make my “Life Good” again. Please contact me at the address provided below or on my mobile [protected].

1. Your service team is saying TV can’t be repaired as the spare parts are not available. I am really surprised to hear this. Want to know what shall I do with my 4 years old TV.

2. I had to make multiple follow up calls to your team to get the attention. It took nearly 30 days to provide a solution. I personally am frustrated by the bad response of your service team including your managerial staff. Leave it to your judgment to take corrective action.

Thank you for taking the time to read my letter. I am looking forward to your reply and a resolution to my problem.

Sincerely,
BALAKRISHNA REDDY