LG Electronics Complaints & Reviews

My LG G4 mobile is started boot loop issue. When I contact Bangalore service center, I was told, its a known LG manufacturing issue and my mobile mother board will be replaced, I need to pay for that and the cost which comes around 10k.

Since Its LG's fault and known Hardware issue, Why I need to pay from my pocket? Why cant LG address this issue?

I live in Bangalore- Electronic City.
My mail id: shankar.[protected]@hotmail.com

Dear sir I have purchased lg refrigerator model no gc c247uguv from reliance digital Phoenix kurla branch on 10 oct 2016.In just two month the refrigerator is not cooling and freezer section has completely stop.I made a complaint to lg and their techinician visited and said it has a gas issue we need to refill it I said okay go ahead with it and next day he came refill it and he said after 8 hours it will start to function properly I trusted the technician as he belong to lg electronics but to my bad it didn't start to cool then I had to complaint for that issue to lg customer care and again they send technician and he said we need to refill i Said stop the non sense my product is under warranty I want an replacement for the refrigerator as it just two months old and I can't allow further alteration then receive a call from lg department they said we cannot replace your refrigerator please contact your dealer for replacement and then contacted reliance digital and they told your product it's in lg warranty they will take care of it we have no rights to indulge in it. I have attached jod id and refrigerator details

Hello sir, I am Chandru user of LG nexus 5X which was bought on online Amazon.in. On normal usage my mobile got boot loop on 07.02.2016 suddenly then I contacted local LG service center, they told me that it's a motherboard issue and when I claimed for warranty, I came to know that it got expired on just 9th of January. Surprised to know when they asked me to pay Rs. 13, 000 in Service center at Vadapalani, Chennai. I am on Loyal customer to LG since all my goods are LG products hereby I request you to claim my service under warranty.

The display glass has been broken while transporting.
Model number is 43LH510V-ZA
Also in the website of lg this model number is not found.
The displays appear as pure white without any other colours.
When the tv is switched on, lights are appeared but the display contains full of scratches due to the broken display.
The remote us working.
I heard no sounds but I think thats because of connection error.

We, the Complainant, 'Vidyamandir Trust, Palanpur', are a Public Charitable Trust having educational activities in Palanpur, Gujarat, for the last 60 years and more. The Trust has its office at 11, Kala Bhavan, 3rd Floor, 3, Mathew Road, Opera House, Mumbai - 400 004.

The Respondent Supplier, M/s. LG Electronics India Pvt. Ltd., having their Regional Office at 4th Floor, A Wing, Trade Star, Andheri Kurla Road, J B Nagar, Andheri (E), Mumbai - 400 069.

We purchased the LG make Split AC Model LSA-3 KR 2A from M/s. United Agencies (Bombay) Pvt. Ltd., Parekh House, 14, Mama Paramanand Marg, Opera House, Mumbai - 400 004 on December 7, 2011 vide Invoice No.15238 dated December 7, 2011 at a cost of Rs.20, 000/- inclusive of taxes. The Warranty period being five (5) years from the date of purchase, i.e. being in force up to December 6, 2016.

The AC stopped giving cooling effect in October 2016 and we called our AC Maintenance Contractor, M/s. Ansari Md.Arshad Md.Anwar, who checked the unit and advised that the gas has leaked and new gas needs to be filled which he did on October 14, 2016, at a cost of Rs.2, 500/- (Attachment #1).

However, the AC lost delivering the cooling effect once again in November 2016. We called another AC Maintenance Contractor, M/s. Baba Refrigeration, to ensure that our regular Contractor has given the correct observation. M/s. Baba Refrigeration advised that the Condenser Coil (original Aluminium material make) needs to be changed as the gas had leaked out. They, also, reported that the condenser coil has to be manufactured in copper material as aluminium coil is not locally available and is supplied by only the manufacturer.

Accordingly, the copper make condenser coil was installed and the gas was filled on November 24, 2016, vide their Bill No.13 dated November 24, 2016 for Rs.5, 500/- (Condenser Coil Rs.4, 000/- + Gas Filling Rs.1, 500/-).
(Attachment #2)

The AC again stopped giving the cooling effect and we called M/s Baba Refrigeration who inspected the unit again on December 6, 2016, and reported that the Compressor has failed thus not developing enough pressure to circulate the gas in the condenser coil. A copy of the report is attached. (Attachment #3)

December 6, 2016 –Since the A/c Unit was under warranty, we wrote a letter to M/s. United Agencies (Bombay) Pvt. Ltd., the authorized dealers of LG Product, located at Parekh House, 14 M P Marg, Opera House, Mumbai 400004 who supplied the AC Split Unit on 07.12.2011 vide its Invoice No.15238 dated 07.12.2011, lodging complaint that the A/C Unit does not work and according to our maintenance contractor the compressor has failed and needs replacement. Hence, please take immediate action and replace the compressor. The copies of Proforma Invoice and the Tax Invoice were enclosed therewith for their ready reference. The company immediately lodged complaint with LG and obtained complaint number as RNP:[protected] dated 06.12.2016. (Attachment #4).

December 08, 2016 – The technicians from LG Service Centre inspected the Unit, charging visit fee of Rs.575/-even though we informed them that the machine is in warranty, and reported that Gas is leaking and would cost Rs.9, 800/- vide their Invoice No.1667 TCR No.Q17342/01667 dated December 8, 2016. (Attachment #5).

December 09, 2016 – We called our Maintenance Contractors M/s. Baba Refrigeration to inspect the machine again who reported that the Compressor is failed and it is not pumping with enough pressure to circulate the gas in the condenser. Their report is attached. (Attachment #6).

December 09, 2016 – We wrote a letter to United Agencies (Bombay) Pvt. Ltd., the supplier, requesting them to intervene in the matter and ensure that LG restores the machine to working order at the earliest at no cost to us as the same was under warranty at the time of registering complaint. The suppliers did not accept the letter stating that they are no way in the picture now and that we should deal directly with LG Company. (Attachment #7).

December 12, 2016 – We sent an email to LG Service Centre (email Id: [protected]@lge.com) giving them detailed briefing about the problem faced by us. (Attachment #8).

December 13, 2016 – We received the standard reply through email acknowledging our above complaint letter sent by us via email. (Attachment #9).

December 16, 2016 – We sent an email to LG Service India informing them that no one has attended the complaint so far. (Attachment #10).

December 16, 2016 – We received an email from Service India stating that they have instructed their Area Service Manager, Mr. Vaibhav Vartak, to take immediate step(s) in this regards and also asked asked us to contact him for further assistance. (Attachment #11).

December 20, 2016 – Since Mr. Vaibhav Vartak, Area Service Manager, was neither responding to our calls nor calling back and the complaint was not resolved, we wrote again to Service India by email asking them to resolve the matter at the earliest. Also, requesting them to give us the detailed breakup of Rs.9, 800/- for filling the gas and cost of other items. (Attachment #12).

December 22, 2016 – They gave us the breakup of Rs.9, 825/- which included various parts which, according to our technician, there is no need to change any parts in the AC Machine, except the Compressor. LG Service informed us that condenser coil of copper which we had replaced with the old aluminum coil will not work and that only aluminum coil manufactured only by LG will work. (Attachment #13).

December 22, 2016 -- We received an email from M/s. Synergie Services stating the leak from condenser coil occurred because it is a local coil and not original and hence the compressor has tripped or failed due to overheating. They have agreed that if there is a fault with compressor it will definitely be replaced free since it is under warranty. (Attachment #14).

December 23, 2016 -- We wrote to Service India via email stating that we have got the condenser Unit replaced with a new copper metal unit and filled the gas. The machine then was working. On December 03, 2016, it was observed that the AC Machine was not working as the cooling effect was not felt. Our technician opened that the compressor needs to be replaced. So the cost of Rs.9800/- as quoted by M/s. Synergie Services for other parts are not proper. One can imagine that Compressor Unit can be purchased in less than Rs.9, 800/-; hence we feel that the Synergie Services are trying to recover the cost of Compressor from us by quoting items which are not required. We requested them to take immediate steps to replace the compressor at no cost to us. (Attachment #15).

December 24, 2016 – We received a standard reply stating the case is in follow up with them and their concern person will contact us at the earliest. Attachment #16).

January 04, 2017 – We lodged the complaint against thru LG’s Website giving them the detailed information about the complaint and requested them to intervene in the matter and settle the issue. (Attachment #17).

January 04, 2017 – We emailed a complaint, Number (RNP[protected] dated 06.12.2016) and also Registered Contact Number[protected] as requested by Serviceindia in response to our complaint made thru LG’s Website (LGEIL Customer Email). (Attachment #18)

January 11, 2017 – We sent an email to Service India (LGEIL Customer) stating that we have already provided the details required about Complaint number; Registered No. and also the Address. (Attachment #19).

January 24, 2016 – We sent an email to Service India (LGEIL Customer) reminding them to replace the defective compressor which is pending for more than one and a half month, primarily because of inaction from their end. We had given them 15 days’ time to complete the job to our satisfaction and cautioned them that we will approach the Consumer Grievance Forum if they failed to carryout the rectification work as required. (Attachment #20).

Deficiency in service:

In spite of continuous follow-up, through email and over the telephone, LG has failed to provide satisfactory service. This amounts to deficiency in service. Even though the AC machine being under warranty (especially the Compressor Unit) the manufacturer has completely ignored the issue and failed to fulfill their obligation.

Rectification:

We want LG to immediately replace the defective compressor unit and restore the AC machine to full working order to our satisfaction at no cost to us.

Other Provisions:

The product being under warranty at the time of reporting the fault should have been set in to full working order at the earliest by LG.

Evidence:

Scanned copies of all the Attachments as mentioned above.

Jurisdiction:

District Consumer Disputes Redressal Forum, Additional Mumbai District.

Limitation:

This complaint has been filed within the period prescribed under Section 24A of the Act.

Relief claimed:

1. Immediate replacement of the defective compressor and to ensure that the machine is restored to full working condition to our satisfaction.
2. Refund the amount of Rs.575/- paid to LG Service as visiting charges.
3. Mental stress and discomfort caused to our Staff by LG for neglecting to fulfill their commitment by disregarding the terms and conditions set out by them for products failing under warranty period. The compensation on this para may be as per the fine sense of judgement of the Forum.

Prayer Clause:

It is therefore, most respectfully, prayed that this Honourable Forum may kindly be pleased to order the Respondent Party (LG Electronics India Pvt. Ltd.) to fulfill their commitment of warranty given at the time of purchase of their product by us.

To pay/refund Rs.575/- charged by LG Service as visiting fee.

To compensate, as decided by the Forum, for the mental agony/stress and discomfort caused to the Staff of our Trust at their Mumbai Office for over two months.

We bought a tv on LG, we had a great experience and had respect on LG products, so we planned to buy AC on LG. But we had a terrible experience. Installation is very poor and the person who came was horrible. Their behaviour is bad and they made my house dirty. They work like a garbage. And I called them again for the response, but they disconnected the call while I'm speaking. Worst and they disrespectful for the LG.

TO LG CUSTOMER CARE INCHARGE
PART I …sent on 08 Jan 17
1. It is with extreme distress that I am writing to you regarding the unprofessional and ineffective repair work carried out by LG Authorised Service centre – Macross Tech Solutions, Goa – 21.
2. The complaint is regarding my 3 year old LG refrigerator model no GL-379PEX5. The said refrigerator was not making ice in the freezer compartment and the complaint for the same was immediately registered with your helpline and local LG service center on 10 Nov 2016. The technician who visited said that the pipe needed cleaning and asked me to arrange for the fridge to be sent to their workshop. Despite requesting tem to do the needful at my residence the request was refused. I hired a small truck and some men @ Rs 500 and sent the fridge with the technicians to the service centre.
3. The refrigerator was with them for 2weeks till 25Nov16. It was sent back to me by the centre on 25 Nov 2016 afternoon. I was charged for the following vide invoice no 7869 dated 25.11.2016
i. Drier – 5851J2001X = Rs. 325
ii. Gas Change = Rs. 750
iii. Pipe and Rod = Rs. 200
iv. Service charge = Rs. 550
Plus a payment of Rs 250 to tempo for ferrying the refrigerator
3. On running the refrigerator I found that the problem was not resolved the complaint for the same was again registered with customer care RNA[protected] . The visiting technicians said that the gas will have to be refilled and when I refused to pay any more for transportation they agreed to bring their cylinder and do the needful at my home. Why was this not done at the first time? I ended up spending money on transportation which was unnecessary. After doing the needful the technicians installed the refrigerator and left. While the ice began to form by it would melt each time there was a cut of resulting in spoilage of my food items stored in the refrigerator.
4. The complaint was again registered RNP[protected] on 03.12.2016. The authorized technician Mr. Siddesh then suggested replacement of PCB EBR74764801 the same was ordered and replaced on 28.12.2016. I was charged Rs 2468 invoice no 8996 dated 28.12.16. Despite the change in the part the fridge continued to have problems.
5. The complaint was again lodged with customer care RNP[protected] on 05.01.2017. The visiting senior technician Mr Damoder now suggested replacing the relay switch. By now I was convinced that your men were just doing hit and trial with my fridge but decided to go with his advice. On 07001.2017 at 330pm Mr Damoder replaced a couple of parts. I told him that I would make the payment only after testing the fridge. By night time I found whatever little freezing was happening had also stopped and for the second time all the food material in the refrigerator had to be discarded at a considerable financial loss to me.
6. I called the 24 customer care number at 5 am in the morning as I was worried but was told that the complaint had not been closed by the Service Center and they could not reregister my complaint. After 0800h I tried calling both the centre manager Mr. Santosh and Mr Damoder but the formers phone was switched off and the latter did not pick up his call. I had to call the customer care again and spoke to Mr Vipul at 0820h requesting to reregister the complaint. He expressed his inability to do so . I then requested him to get a senior executive on line. He said he would arrange a call back between 0900h to 1000h. It is now 1130h and I have not yet received a call. I also got through Mr Damoder at 0900h and apprised him of the problem. He said he would talk to his manager and get back to me. Two and a half hours have gone and no response yet.
7. Now I am at my wits end and upset that a 3 year old refrigerator of a reputed company LG is causing so much trouble and your service centre is not able to resolve the same even after 2 months. I need the company to look into the matter with utmost urgency and get the problem solved ASAP without any more financial drain to me the customer.
Regards
Ashok Rai and Neena Rai
Part II in continuation…. Sent on 12 Jan 17.
8. After receiving no call back as promosed and no response from the manager as well as technician I again called the customer care on 07 Jan 2017 at about 1900h and insisted on getting the contact numbers of LG Area in charge Goa. I called Mr Arun Chenangi the same evening he said he is travelling and will get back to me on Mon, 09 Jan 2017 by 9 am. I waited for a call from Lg representative but finally had to call up Mr Arun at about 0930h. He assured me that he would look into the case and get back to me. After waiting for about 3 hours with no communication as usual from the LG side I again called up Mr Arun who told me that he has discussed the case and someone would be reaching my place by 1230h the same day. In todays age of rapid communication I fail to understand why can’t some communication take place from LG side!
9. To my further distress the same technician Mr Damoder was sent along with one more personnel. They again went about taking out different parts of my refrigerator discussing the case on phone and doing the usual hit and trial. After watching them closely for about 5 hours I knew with conviction and extreme distress that they have reduced my refrigerator to a comatose piece of equipment. They then said they wanted to take it to the work shop. I insisted that they provide me with and alternate refrigerator. At about 6pm I was given a much smaller refrigerator to tide by while my refrigerator was carried away to the workshop.
10 During the entire period I kept insisting that a written summary should be provided to me regarding what all was being done to my refrigerator but again this was not done by the manager. Four days later I got a call from Ms Juliet that my fridge is beyond repair as the part that needs to be replaced is no longer being manufactured by LG. She said a compensation of about ERs 12000 can be provided to me in lieu of the fridge. Now this is extremely shocking that a 3 year old fridge from a reputed company like LG which would today cost me about Rs. 50000 can be reduced to a piece of junk by their authorized technician and service center for a minor cooling problem and I am being offered a pittance. I told Ms Juliet that I should be given a replacement for my refrigerator as it was spoiled not by the customer but by authorized service centre. After that there has been no communication from her or any other LG representatives from Goa for last 11 days.
11. On 17.01.2017 I revieved a call from Ms Neelam who said she was a representative of LG Pan India Escalation . I gave her a complete brief about the problem . she said she would call back which she did and told me that now the spare part is being procured from Korea and would be with the centre by 20 Jan and my fridge would be repaired by 23 Jan 17. I told her that I would also like a written communication regarding the exact problem and parts being replaced. Today is 23 Jan 2016 the day my fridge was to be repaired. I still haven’t received any communication from LG.
12. I think I am entitled to be kept in the loop regarding what is going on with my refrigerator. Is it too much to ask that a message or whatsapp message or emai lor phone call be made by LG. Also I am quite inconvenienced by all this and would like the issue to be resolved soon. 9 Nov 2016 to 23 Jan 2017 is a very long period for a customer to be kept waiting !!!
PART III …….Sent on 03 Feb 2017
13. It is today the 3rd of February 2017 and I have not received any intimation regarding the status of my refrigerator barring a call from customer care asking me about the status. I told the LG Customer care executive that if I knew the status I would not be writing the mails.
14. I have sent mails regarding the same to [protected]@lge.com on 23rd Jan 17, 25th Jan 17 and two mail on 30 Jan 17 and the response has been only a computer generated identical mail each time which I quote:
“Dear Customer,
We acknowledge your concern and we have forwarded it to our branch office.
For any further assistance please call us on[protected] / or write to us at www.lg.com/in
Earnestly soliciting your patronage and assuring you of our valuable services at all times.
Thanks and Regards
LG Service”
15. Im really at my wits end as there is no other communication from your end. Don’t you think the customer has a right to be kept in loop regarding her product which she purchased with full faith in your company.
Hoping for a more effective communication and early resolution of the problem as nearly three months has lapsed.
Regards
Neena Rai
03.02.2017
Verem, Goa

I placed an order for lg split ac from snap deal. We then contacted lg customer care for installation. Following the installation, the gas leaked and ac stopped working. Lg now claims that installation was done by unauthorized technician and is refusing to resolve the issue. Either lg customer care is selling new customer data to unauthorized service center or lg has pathetic after sales service.

I have raised a complaint with LG and following up with their customer center and writing emails. But till now no one contacted me and provided any update on resolving my issue . Here is the text from the email that I wrote.

BALAKRISHNA REDDY
[protected]

[protected][protected][protected][protected][protected][protected]---
Balakrishna Reddy
To [protected]@lge.com Balakrishna Reddy 9 Jan at 4:19 PM
Respected Sir,

I am a loyal customer of LG products for the past 10 years. I purchased multiple products i.e. TV, Refrigerator and AC’s during this period. I am writing this note to express my frustrations and disappointment with a recent experience I had with your service team. 4 years back on 12/Oct/2012, I bought a LED 42 inch TV [Model – 42LS5700, SNO - 207PLTV105961]. I made this purchase at Chennai Trade Center, Chennai. [Not able to trace the invoice at present].

During early December, 2016 I started getting problem with my TV set. I was losing the TV picture after 30 to 60 minutes. The sound is alright but the screen is pitch black. I raised a service request [RNP[protected]] on 6/Dec/2016. Your Service engineer came saw the TV and said everything is fine and closed the SR. I again raised another SR [RNP[protected]] on 9/Dec/2016. Service engineer came again informed LED bulb is the problem and left. I informed I am willing to pay for the repair. From then onwards I made multiple calls and SMS to the Team Lead (XXX ******1228] and Regional Area Service Manager [XXXX ****** 061] to get the help. Finally on 7/Jan/2017, I was informed by XXXX that the part is not available for this model and can’t be repaired. I was advised to send this email for any further help.

I am greatly disappointed with the experience I had this time and want to bring these 2 concerns to your notice and seek your help to make my “Life Good” again. Please contact me at the address provided below or on my mobile [protected].

1. Your service team is saying TV can’t be repaired as the spare parts are not available. I am really surprised to hear this. Want to know what shall I do with my 4 years old TV.

2. I had to make multiple follow up calls to your team to get the attention. It took nearly 30 days to provide a solution. I personally am frustrated by the bad response of your service team including your managerial staff. Leave it to your judgment to take corrective action.

Thank you for taking the time to read my letter. I am looking forward to your reply and a resolution to my problem.

Sincerely,
BALAKRISHNA REDDY

I purchased a LG 285LTR REF Refrigerator on 27/10/2014
I am terribly disappointed with the performance of this 2 year old machine.
I called their authorized service engineers and after couple of visits by service engineers I was informed that nothing can be done to rectify the problem in my refrigerator as company has no spare parts for the machine.
A two year old refrigerator which a customers like me purchases assuming LG is a reputed brand realize that he is being cheated by LG with a misleading warranty sticker on the machine of 10 years warranty only for the compressor, where as for all the other parts used in the machine LG (of questionable quality) LG seems to have no back up of spares and once the refrigerator stops working and further LG avoids giving any firm solution to rectify the stopped refrigerator via email.
To make a mockery of cheated customer who was fooled in to trusting LG brand - LG resorts to offering vague solutions orally by which customer can be swindled out of more money.
LG person informs that whatever they say on phone cannot be put on email as per LG policy so that their vauge suggestions do not get documented and the customer is mislead like their message on refrigerator of warranty.

Bought LG Nexus 5X 32GB Variant for Rs.30, 000 via Flipkart on Dec 2015 with 12 Months Warranty Now Reached 13th month. While I using it switched Off automatically and not started till the Date.No Battery and none of issue from My Side and it has been accepted by the Customer Service People too.
But they are asking Rs.13, 000 to replace the board. How it could be ?.
At-least they could claim through warranty since because it exceeded for 1 Month only.
For Past 15 years my Family members are using LG Products because of its Reliability and that is why i chose Nexus 5X instead of Moto Mobile Phones at reduced rates.

So I need service to be happened quickly without any charges.
How I supposed to Pay Rs.13, 000 for doing nothing in my Mobile.

My nexus 5x is not working. It has happened after latest android update & not any other issue as confirmed by your LG service at Bangalore whose email id is bandsc3.[protected]@lgepartner.com. ph: [protected]
This LG Service center are telling me that they have not got any communication LG office or Google for any kind of customer support.
They are harassing me when I just ask to provide a complaint number
The service person as told me to change the motherboard for around ten thousand rupee.
My date of purchase of Nxus 5x is January 15 2016. It is just over one year and hence I am deprived of free service.
Since this is a known issue and is a manufacturing defect as confirmed by your service, I request you to kindly help me by providing necessary service free of cost.
I have bought this mobile from my hard earned money, 23 thousand is very amount to me, please consider my request and help me
IME no. [protected]
ph. no. +91 [protected]
email id: [protected]@gmail.com

I originally purchased the HBS 760 headset the end of 2015. I was having issues hearing out of the left ear so I sent it in for repair in May 2016. I received a replacement May 18, 2016 and Ironically I am having the same issues as I did when I sent in for a replacement (the left ear does not work). When I sent in the replacement, I was told that the warranty started over. Today, January 30, 2017; I am being told that the replacement only has a 90 day warranty. I think this is so inconsiderate. These headsets are not cheap but when they become defective, it's as if the company does not care about the issues the customers have. I know nothing last forever but at least stand behind your product. Every couple years, these headsets become discontinued and it's because you'll have received the same issues over and over again but fail to stand behind your product. This is such a same, yet your slogan is LG (Life's Good). Life must be good when people are being ripped off and nobody care's about the people that purchase your product so that your life can be good.

Without Prejudice.

In Continuation of my Complaint No RNA[protected] Dt 11.8.16.and Subsequent Complaint No RMP[protected] Dt 16.1.17 .The Service Center Comments are as under. Wherein The Model was discontinued due to Poor Performance.

The Door Spares are not available with LG. Or the Door of the refrigerator.
 LG Has offered to Get the Door Repaired from third Party, wherein the Door would be Split open for Repairs and Aesthetic looks of the Door will be compromised, also the Panels on top and Bottom cannot be refitted at a Staggering cost of Rs 4000. No Guarantee.
 The above offer is being refused by undersigned, as the Spares are not with LG, Third Part Repairs involves Splitting the door, and repairs will Overall Damage the aesthetic of the door.
 LG is offering 15 % Compensation on the Fridge, which was bought on buy back, the offer is on the Purchase cost, not acceptable.

As LG has failed in providing Either Spares or Services and as the Refrigerator has undergone Various Complaints on Quality of the product and has been discontinued by LG, Spares not available, As a Consumer be compensated by LG by offering at Par Product on Appropriate Discount, as the Above Product was a non-Seller, and we feel cheated.

The Service Center has offered a heavily Scratched Refrigerator as Compensation of the following Terms, as a Special Customer Incentive the Fridge NGL-U 47090 on 30 % Discount, Dealer Price Quoted @ Rs 47090, thus asking to pay Rs 32963. Thus in 4 Years to Own a Fridge I am to Shell Rs 96, 000. ( Offer by LG 32963 Plus Rs 37000 Current refrigerator, Rs 6500 Exchange Old)

Gentleman the Above Fridge is Available on Flip cart @ Rs. 38000. As Brand New. Again trying to Cheat a Valued Customer.

Appreciate that LG investigates the matter and offers a Replacement Product, as my Current Fridge will become unusable in coming days, and will be forced to seek including but not limiting by approaching the Consumer Redress Forum. Complaints with LG since 2014 and LG Ref Numbers can also be shared.

LG sale Receipt No 3431 Dt 25.2.2012

Namaskar,
I purchase LG electronics make plasma tv ( Model No : 50PJ560R, Sr No : 104PPRT001230 ) from LG dealer - Sales corner, old padra road, Vadodara.
I got faulty piece, because, from day 1st, i got many problems till now. As dealer didnt give me any invoice or bill ( after taking all the payment by loan ), i am not able to submit my tv at service center.
Right now, i m not able to submit my tv at service station. Also, i make telephonic conservation with LG service team, as per them, no parts of above model is available with the, .
I feel LG company and dealer cheat me and give me damage and faulty tv. I want to book complain against them. And want tough action against them. I also, make online compalint to LG website also, but, found no response.

Regards,
Nirav Sheth ( [protected] )

My mobile the(Nexus 5x) has gotten into a boot loop.This is one issue which is pretty common in the Nexuses as i had also refered it in the internet. When i went ahead and checked on the internet i heard that there are refunds being offered with ppl facing this issue, sadly this is only in the US .Now when i visit a service center (LG mobiles) i am being told that my motherboard has to be changed which would cost me around 10k(INR) (because my phone is not under warranty)but still the ppl in the store are not pretty sure if the phone would be facing the same issue after the replacement .Please help me out here, would be delighted if i get a permanant solution for this.Changing the motherboard would'nt be an issue if i get a permanant fix after that.Please help me out

PS.The device is about a year and 3 months old as of now it has not been rooted as well

Hi,

My LG NEXUS phone given to repair to check power button issues ( power button is bit hard to press)

LG Service person said need to replace the power button, after replacing the power button of my LH Nexus 5 phone (Slno: 310KPXV1256107) dead, not powering ON,

LG Service person checked the phone and said, mother board is gone bad

Please tell me working NEUXS 5 phone only changing power button, how mother board will go bad just like that

I need my phone same working condition as before or replacement for my phone imminently

I already talk to few LG people through phone, they requested to send a mail, so i am posting the details, attached bill also

Lg Service center address as below

Address: Gulmohar Enclave Rd, Silver Springs Layout, Munnekollal, Bengaluru, Karnataka 560037
FYI: i am LG customer having full of LG products in my home: 2 LG phone ie LG NEXUS 5, LG G2, LG TV, LG washing machine and LG Refrigerator

please solve this issues as early as possible
Thanks and regards
Girish M H
Mb;[protected]/[protected]

Dear sir
I am pmurchasgeing the new mobie lg stylus2 k520 on date 10/12/2016 at singh enterprises pvtvltd ba 4a janak puri new dldelhi rs 16500/- problaem is net working problaem if i sm aily 10 to 15 time used the mobile and 3 or 4 time cut the phane afther dailing and phane has been net work also going. This problaem. I am going the service center jank puri four time but he said mobile is ok. So what i cen do mobile no [protected]

Hi Team,

This mail is regarding, Service call which I had logged on costumer care for servicing of my LG computer monitor(Display not coming).

On behalf of my complain Engineer visited at my residence & checked the monitor & confirmed that there is a problem with Monitor Display as the same is gone faulty.

He had done some basic checks & confirmed that we need to replace the display costing 6000 Rs. As I was not in agreement with his observation I insisted him to recheck the monitor. But he denied the same & told me to get the display replaced costing 6000. He charged me 287 Rs for his servicing charge. Then I told him that you need to refund the service charge if my problem will get shorted out without replacing the display & he agreed for the same.

As I was not satisfied with his response I visited to computer market in Hyderabad & shown my monitor to service engineer. Based on my input about monitor problem engineer told me that the problem is there with power adapter & suggested me to buy a new adapter. As per his confirmation I purchased the adapter & my monitor started working.

Regarding the same the next day I called engineer & highlighted the concern & requested him to refund the charges but he denied the same.

I want to escalate this matter to LG management with below points.

1. Engineer was not enough trained to check the basic problem with Monitor.
2. If I was agreed with his observation & got the display replaced then is was a 6000 Rs loss for me.
3. As engineer was agreed to refund the amount they why he is denying when he was not able to find the exact problem with monitor.

We trust much on company provided service centres rather than getting the problem resolved local engineer, But here the trust on service engineer is moved out.

Need your intervention on the same to get service charges refund.

LG service office details is as follows.

LG Electronics India Pvt. Ltd.
Plot No:38, Panjagutta Nagarjuna Hills, Hyderabad,
HYDERABAD, Telengana

E-RECEIPT

LG Electronics India Pvt. Ltd.
Plot No:38, Panjagutta Nagarjuna Hills, Hyderabad, HYDERABAD, TG

LG Helpline No:[protected],[protected]Toll Free)
Website: www.lg.com/in/support

Service Tax Regn. No: AAACL1745QST003
TIN No: [protected]

TCR No: QHYD1/27508
Date: 21-Jan-2017

Category: Repair & Maintenance Service
Mr./Mrs.SHRAWAN
Add: ALKAPUR
PIN:
Mobile No: [protected] Job No: RNP[protected]
Serial No: 210NDNU72007
Product: Monitor
Model No: E2251VR-BN.ATR
IMEI / RSN:
S. No. Part Code Description Qty. Unit Price Amount
1 0 0 0 0 0
Total(A)
Terms & Condition:
1. All Payment should be done in cash.
2. The Customer should satisfy himself with repairs done, performance of the product before making payment.
3. Defective Parts for which amount has been paid should be retained by the customer. Not applicable for B-type repairs.
4. All disputes are subject to Delhi jurisdiction. (B) VAT / CST @ on (A) 0
(C) Transportation Charges 0
(D) Service Charges 250
(E) Basic Service Tax + [protected]@ = C & D 37.5
TOTAL Rs. (A+B+C+D+E) 287.5
Total(A)Grand Total in Words: Two Hundred Eighty-Seven And Fifty Paise Only.

Customer's Signature
E.& O.E.
LG Electronics India Pvt. Ltd.

Regd. Office : A Wing (3rd Floor), District Center Saket, New Delhi - 110017
(Corporate Identity Number : U32107DL1997PTC220109)

With Regards,
Shrawan Gupta
[protected]

I have purchased LG Refrigerator Model no:GL-U372JPZL/2016 from Croma Banashankari
Bangalore on 31st Oct 2016. They delivered on 2nd NOv 2016.After few days(like after 20 days) i was facing cooling issue so I called to customer care regarding this.Technician came and found the defect in Compressor and its very noisy too. From 20 days we are not getting proper response from the concerned people After investing huge amount on this why the hell i should suffer.. I have demanded for replacement of product through mail.I have sent mail to Deputy Manager Neeta linz, but there no response from him.I requested LG company to take back their product and claim full refund with penalty for harassment.If my issue is not resolved, if this is the case then I would be forced to take drastic action including compliant in consumer court.
Very irresponsible customer service & low quality product(Urgent attention needed)
A bad experience with LG...this is the company with poor service and customer preference..it is bad experience to have an LG product I have been complaining for last 20 days but people of LG are least bothered.On further inquiry they told me to contact area head Mr Thalvamani whose Phone No [protected]. He never pickup phone.I tried hundred times on different time.This is the situation. please replace it immediately or i am lodging complaint in consumer court.

Regards,
Pradeep
mobile no [protected]
email:[protected]@gmail.com