LG Electronics Complaints & Reviews

I nilesh madhukar bhasme call your custumer care about my AC is not working but no any reply your side no teqnical person came and no any call how we going to purchased your other products if our promblem is not sloved please slove our issue i am calling your customer care but no any responce our AC is not working so reslove our complaint as early as possible

My Nexus 5X phone is not getting switched on. On 27th Feb 2017 night, It froze while using an application and after that restarted automatically many times.
When I got my phone checked at LG service center on 28th Feb 2017 morning and CC executive told me that this is some motherboard defect.
it is only 1 year and 1 week that I have bought this phone. And Motherboard issue is not something due to my miss-handling of phone. It is a handset's manufacturing problem.

LG service center asked me to pay Rs.11800 for changing the motherboard. Also he told me that this part is not currently with them and it will take at least 2-3 days to come.
This is most unfair. This is not what you expect from Google brand. When I am spending so much for this phone, I expect a good service.

I have bought this phone from HongKong on 21st Feb 2016 with the bill. Why my phone is not being replaced/free service if there is any motherboard issue detected???

I expect if there is any handset issue, it should be taken care of, by the company.

When I submitted the service request online. I got this reply :

Dear Customer,
The Warranty & Offers of the device covers only in the country from where its have been purchased & made to import by LG officially.
This terms & conditions comes under the LG policies.

The Smartphone used to have different variants w.r.t countries like H791 in India & H798 in Hong Kong etc. So the two have different network bands & hence carries some difference in hardware specification thereby the device parts (having some significant difference) are available where the device have been released in their respective country which ultimately indicates that it requires to have such hardware related service where it have been available/launched only.
So user have to opt for support from the Purchasing country only in order to avoid any trials on another country in case of a any hardware issues.

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards
LG Service

I am not satisfied with this reason. If this would have been any other issue other than hardware defect from company itself, than probably I would have agreed to pay. But this is your manufacturing defect and not any other issue. So in this case it doesn't matter that from where i bought the phone.

Also, you are saying that there is a difference in hardware specification thereby the device parts are available where the device have been released in their respective country. Then how the LG Service center in India is saying that they can replace the motherboard if I am ready to pay. If the part is available only in HK then how can he replace it India??
Worst service and reasoning given by any brand. I would like to ask for complete refund of the cost of the phone if you are not able to provide satisfactory service.

I had purchased a lg convetable refrigerator. From e zone bhabhola naka vasai the refrigerator has many defects withing it i had purchased this refrigerator nearly before 1 month but from at the time of delivery it has many problems in it foe eg:-1) the toughned glass panel has a hole in it
2) the refrigerator is not getting cool even after setting it to minimum temperature i.e -23°C
3) The temperature control panel is loose and not fixed properly.
4) yor representatives are not attending us properly for eg:- when we had got your representative MR. PARAG CHOKSY. He is not recieving our calls and texting us that NOT TO CALL HIM TEXT HIM.
5) so after this case we e-mailed your site since two service mens were send they just clicked the photos of damage and
6) from 15 day no reply from your company has camed
I had to say big company but very irresponsible no good representatives as the company is getting up service is getting down. Low quality products
7) after paying FORTY SIX THOUSAND FOUR HUNDRED RUPEES. foe your product no satisfaction is gained with your product. I had to say poor poor service is done by LG your company's behavior had lost our trust towards LG products.

Dear Sir/Madam,

I purchased a double door fridge, model no- GC-P227LGLW from Sumaria Chembur. Invoice no. 85/ 5th April 2012. SrNo.107trse3g582.
In pursuance to a service complaint one Deepak Patel visited and on the next day Mr. Sudhakar Shinde visited and told that there is a internal body leakage which can't be repaired. Though there is warranty for 10 years, I have to throw it out. Please note the cost of the fridge was Rs100, 000 how can it be thrown out? Please suggest some way to restore it, I am facing difficulty at home since the Refrigerator is not functioning.

Thank you.
Ratan Samal

Reminder - final
Through proper channel

P. S: now two options are left :-

Either refund our pai rs. 3258/- with compensation
Or
Solve the problem immediate with in 6 hours, otherwise i will compelled to forward this matter to higher authorities including ceo and legal department for vindication of my right.
This is to inform you that the followings bills has been paid on the service of washing machine :-
1. Bill no. Tcr qdes2/39210 dated 02/02/17 rs. 1755.75/-
2. Bill no. Tcr qdes2/39215 dated 05/02/17 rs.1503.00/-
Total rs. 3, 258.75/-
Inspite a very short period of 15 days (Used only 4 days) again the machine is not working, now the engineer is refusing to attend the complaint.
We are suffering mental agony and harassment due to irresponsible and negligence in the service of lg, which could not compensated in the terms of money, so do the n/a immediate to repair of washing machine, otherwise i will compelled to forward this matter to higher authorities including ceo and legal department for vindication of my right.

Following discrepancies have been found in the service of lg co. :-

1. Cost of new machine is rs. 8550/-, but the cost of expenses incurred on it rs. 3259? What s the difference in both? Its totally wastage of money.
2. As per statement of engineer mr. Manish that after replacement of parts (As per both bills) this machine will be secure for 3 or 4 years, but after only 15 days, machine stop working?
3. No information has been given for the motor defectiveness at before? Its totally misguidance to the customer.

Rajesh arora
[protected]

I'm writing this to complain about the product I've bought..I've been a Samsung tv owner for years I decided to make the jump to oled at a huge price of 4, 500 it was not a cheap decision since I bought this tv I had problems with the picture lg service people came out to fix and replaced a part..but my t.v has a burn in image that they say lg does not cover..how can you sell a 4500 t.v that has these possible issues without letting people know that if you buy this expensive as tv you will experience burn in images that will never go away on your 4k ultra HD t.v...how as a company can you not cover this and as a paying customer I will never buy another lg product tv, phone, refrigerator, washer dryer ect... ever and will tell everyone I know through social media and word of mouth to stay away from lg since they don't fix there issues I can't believe I wasted 4500 on such a great t.v that your company doesn't care bout it's consumers..thanks lg well I guess I'll save up for the latest samsung model I should have never switched

On 03-Feb-2013 I purchased a LG Fridge Model 368YSQ4SV chasis No 2509 from M/s Maliaka Appliances, Mira Road Thane. The fridge is in AMC currently AMC[protected]_01.

Since last six months fridge has been giving cooling issues and LG service team has avoided giving any cause analysis in writing. On my personal enquiry I have found that a part referred to as "platheetar" by the service engineers is not working and is now not manufactured by LG any more.

No wonder the service engineers are trained not to give any cause analysis.

The fridge is not functioning properly since last 15 days. Written communication to [protected]@lge.com is of no use as this email only gives out automated response and appears to be a black hole.

I would like to caution the public from purchasing LG products. Since LG has stopped manufacturing spares they should run to re-call the product nationally and free replacement with a current model.

Anupam
[protected]@hotmail.com

I bought LG front loading washing machine model no. F1203CDP in march 2010 for R. 37000. after 3 years it got problem & I spend further 12000 for replacement of pcb and wiring. Now machine is not running again. I lodged the complaint with LG technician came and said that there is problem with PCB. PCB is not available. Now after spending almost 50000 bucks on my machine it is lying idle. Even can't use it as a normal machine.
I am really frustrated. Can any one help. Can this machine be run by bypassing pcb. as a simple washing machine. Please help.
My washing machine serial no.0001PNAJ161248

I purchased lg mobile model lgd392 from venu's digital arcade, near devamatha school patturaickal, thrissur, kerala vide invoice number ptkl 13697 dated 27/11/2016. When dual sim is put the sim is not reading. Only single sim is working, i reported th defect to them. They advised to contact lg service centre at thrissur.Accordingly i handed over the phone to lg mobiles collection center at thrissur (v star mobiles, kunnamkulam) on 24/02/2017 vide job receipt no 6087. They up dated the software still the sim is not reading.Then they informed me that board is complaint.And requires replacement
i put this complaint before seeking legal remedies for selling a sub standard/defective mobile phone. .

Refrigerator was purchased on 26.11.2013 and now it has an issue.

I have request for a repair but the engineer who has visited was saying that it can not be repaired now because the internal wiring is not working.

I got a call on 24.02.2017 from LG, they people saying that you will get 35% of the fridge cost which I believe around Rs 21000 and I do not agree to take because I need full amount to be reimburse to me as I did not do anything wrong with the fridge.

Please could you do the needful.

Model No. GL-548GEX5 purchased on 26.11.2013 and the bill amount is Rs 60000

My father is very I'll due to cardiac problems my Ac is out of order local service centre say in this model Ac parts is not available here..in this position I want to fully checkup my Ac and take action for running.I have per chase on[protected] .I hope our favourite lg always give us better service.thanking you...Dr.Mousumi Samaddar.My ac model No is LSA 5 BW 5 NT6.AN 48 DVM my ac Condencer is not available is her as per your service centre staff report.I want please you cheke my issue and running immediately Because my father is I'll .gas lickage time to time immediate repair need it is my request to you please arrange or supplies my Ac condenser I will pay as a customer.

I am using LG Nexus 5x for over 15 months now.

Suddenly my phone have started rebooting on its own and i am unable to use it. when spoke to the LG service center, they are stating that its a motherboard failure.

i have googled this issue and almost all Nexus users are facing this issue after updating the phone to Nougat. This is an issue with LG that the phones are causing issues after Android update. If the phones were incapable of taking the new OS this update should not have been rolled out.

Now Service center is asking for another 10K to repair the phone as my phone is out of warranty. Not sure if this a new way to cheat customers.
it is not the user who has asked to roll out the update, motherboard failure if not the user's fault. we have paid 30k to buy this product.

LG should own this and stand up for its customers.

Dear Service team,
We bought a water purifier in Mar'16 ; 3 days back the product was not functioning. Service request logged to helpline number ; LG representative visited found IC is blow off & some smoke also observed on back panel. Also the water dispensing rate is very low since last service & the same is informed to LG service representative.

Now we are waiting since last 3 days the parts still not replaced ...

Since its major risk of safety because it may cause fire in our home. Requested to replace the complete purifier may be its having some major fault inside which may reoccur after warranty period.

Regards,

Mukesh Kumar
+91 [protected]

I sushma arora purchased LG refrigerator, LG LED and front load LG washing machine to gift my daughter in her marriage. At the time of installation it was reported that panel is not working. We asked to replace the product but no one bothered. Being an old customer I have lost the faith with LG products. I sent a notice to my dealer but he did not even receved it. I have to bear with a lot of embarrassment from my daughters in laws.

Dear sir/madame,

I pawas anand am writing this on behalf of my old parents in india, i am currently based out of manila. my mother (68 yrs old) and father 72 (yrs old) live at 45/3, harmony homes, sector 57, gurgaon, india. my mother, mrs. renu srivastava reached out to me last week after running from pillar post regarding the problem with her refrigerator, which suddenly broke without any use of force or otherwise from the plastic clamp which is fixed at the bottom door of the refrigerator compartment. pictures of the issue are attached for your reference, she lodged a complaint which was closed without any resolution hence i am left with no option but to escalate. it is a very expensive refrigerator and guess top of the line when we bought, was approx inr80k or around. overall the refrigerator is in perfect condition minus this door issue, i spoke with the dealer and he very confidently said me to escalate the issue as lg takes good care of its customer and will source the part at any cost. i am left with no choice but to escalate as my old parents will not be able to afford a new machine at this age, please help. humble request.

More description below for perusal.

Customer complaint number : rpn[protected]

Refrigerator model number : gc-b40bssrj, serial number: 111trar2k312

My mother can be reached at +91 [protected]

In anticipation of your help.

Regards,

Pawas

I have been a loyal LG customer and most of my current home appliances (Fridge, Washing Machine, Microwave) are from LG. Recently the washing machine was replaced with a new LG one after 7 years as the motor died. The microwaves magnetron has been changed 3 times now in last 2 years and needs a change again. What's the issue here? We can't be paying 2.5 K INR every 8-9 months. Is the quality that bad? We can't be chasing customer support and price too seems higher. Little skeptical about getting it fixed again as the price has increased since we changed it for the first time( 1.5 K INR).
I have been trying to contact you but nobody is responding! Its pathetic for company like LG to gives such products and even worse services.
Hoping for some quick resolution\, at least this time.

Sir I'm very upset abt ur service.. I have called ur customer care service 4 times on 19/02/17 asked for a technician for an emergency.. No one turned up & no information from ur side. Wen I called 4th time in d nite they said dat they don't work on Sunday. U have wasted my whole day. And d next day i.e today 20/02/17 no information from ur side. Wen v cancel d appointment u wants us to pay d service charge & tax.. wen u cancel d appointment I would like to say day v don't want to pay d service charge & tax for next service. Time is precious for us. I[censored] can't fulfill d customer requirements kindly stop d LG sale & service. V have better options. I hate ur product & will not recommend to anyone.

A complaint was lodged for repair of LG Washing Machine and it was registered vide no. RNP[protected]. Accordingly, a mechanic reached to the address on date for repair. But, he failed to rectify the defect and amazingly charged Rs.515/- which has been paid by my wife, for which no receipt has been provided. Moreover, when I tried to contact him, he didn't picked my phone.

Necessary action may please be taken so that rectification may be done up to costumer satisfaction level. Also, action on such mischievous & irresponsible staff may be taken for non repetition of the occurrence in future.

Sanjeev Kumar
Qr.No.267D, Gol Banglow Colony, Sonpur.

I bought fridge LG Ff 4201 GI-i472QNSL (Sl No JQAZ609PRCMO81859IN), 420ltr on 30 Nov 16. Stopped cooling on 07 Feb 2017. The defect reported to LG Complaints on 07/02/[protected]. LG rep came on 11 Feb and info that gas pipe was rusted and leaking. Cut open metal pipe and carried out welding to make it functional, which implies that delivery of the fridge was carried out without any check of its parts as it stopped working within 2 months of purchase. Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP[protected] &[protected] &[protected] &[protected], LG rep reported on 15 Feb 17 & took photos of repaired pipe and suction pipe and spillage of water. Since the fridge has gone off road within a 2 months of purchase due to rusted pipe which was repaired on adhoc basis and further resulted in spillage of water and accumulation of ice on suction pipe of which the photographs were taken by LG rep on 15 Feb, I request that the defective fridge be replaced immediately which is well under the warranty as only two months old. The defects occurred within two months implies that the said piece was defective and was not giving its optimum performance. Getting repairs in the form of welding and soldering at this stage is a very horrifying experience as I have spent Rs 53000/- on the LG product. The development of faults in the early stage indicates that more faults/defects may occur in near future. Notwithstanding, the LG rep has now informed on 16 Feb that replacement not approved and only repairs will be done. Do I purchase the fridge for repairs and keep calling LG reps every second day which is not acceptable. It is the moral duty of the renowned company like LG to replace the defective product which is just 2 months old and not adhere to repairs. Hence, the case for replacement of the fridge be considered at the earliest.

We Had bought fridge in the month of July and logged the complain in November stating that the veg and fruits what ever we keep in the fridge, The freshness is sucked by the fridge.After this complain executive visited and said some story and said observe and call back we called continuously no reply and than we raised complaint to service center this month no one are helping...Worst Managers : Jagadish-[protected] - Does not know what is professionalism he is not aware how to talk to the customers and he has sent 3 untrained executives... Guess he himself does not anything and how will he measure the quality of his executives...After the 3rd executive visit now veg are caching fungus kindly look into the pics
Even contacted head supervisor - Rajkumar – [protected] he just want to send his executive to our place every time when we call him... not sure why he want to send them... I need solution
Pai is not getting involved here do not buy any products in Pai Showroom..