LG Electronics Complaints & Reviews

On 03-Feb-2013 I purchased a LG Fridge Model 368YSQ4SV chasis No 2509 from M/s Maliaka Appliances, Mira Road Thane. The fridge is in AMC currently AMC[protected]_01.

Since last six months fridge has been giving cooling issues and LG service team has avoided giving any cause analysis in writing. On my personal enquiry I have found that a part referred to as "platheetar" by the service engineers is not working and is now not manufactured by LG any more.

No wonder the service engineers are trained not to give any cause analysis.

The fridge is not functioning properly since last 15 days. Written communication to [protected]@lge.com is of no use as this email only gives out automated response and appears to be a black hole.

I would like to caution the public from purchasing LG products. Since LG has stopped manufacturing spares they should run to re-call the product nationally and free replacement with a current model.

Anupam
[protected]@hotmail.com

I bought LG front loading washing machine model no. F1203CDP in march 2010 for R. 37000. after 3 years it got problem & I spend further 12000 for replacement of pcb and wiring. Now machine is not running again. I lodged the complaint with LG technician came and said that there is problem with PCB. PCB is not available. Now after spending almost 50000 bucks on my machine it is lying idle. Even can't use it as a normal machine.
I am really frustrated. Can any one help. Can this machine be run by bypassing pcb. as a simple washing machine. Please help.
My washing machine serial no.0001PNAJ161248

I purchased lg mobile model lgd392 from venu's digital arcade, near devamatha school patturaickal, thrissur, kerala vide invoice number ptkl 13697 dated 27/11/2016. When dual sim is put the sim is not reading. Only single sim is working, i reported th defect to them. They advised to contact lg service centre at thrissur.Accordingly i handed over the phone to lg mobiles collection center at thrissur (v star mobiles, kunnamkulam) on 24/02/2017 vide job receipt no 6087. They up dated the software still the sim is not reading.Then they informed me that board is complaint.And requires replacement
i put this complaint before seeking legal remedies for selling a sub standard/defective mobile phone. .

Refrigerator was purchased on 26.11.2013 and now it has an issue.

I have request for a repair but the engineer who has visited was saying that it can not be repaired now because the internal wiring is not working.

I got a call on 24.02.2017 from LG, they people saying that you will get 35% of the fridge cost which I believe around Rs 21000 and I do not agree to take because I need full amount to be reimburse to me as I did not do anything wrong with the fridge.

Please could you do the needful.

Model No. GL-548GEX5 purchased on 26.11.2013 and the bill amount is Rs 60000

My father is very I'll due to cardiac problems my Ac is out of order local service centre say in this model Ac parts is not available here..in this position I want to fully checkup my Ac and take action for running.I have per chase on[protected] .I hope our favourite lg always give us better service.thanking you...Dr.Mousumi Samaddar.My ac model No is LSA 5 BW 5 NT6.AN 48 DVM my ac Condencer is not available is her as per your service centre staff report.I want please you cheke my issue and running immediately Because my father is I'll .gas lickage time to time immediate repair need it is my request to you please arrange or supplies my Ac condenser I will pay as a customer.

I am using LG Nexus 5x for over 15 months now.

Suddenly my phone have started rebooting on its own and i am unable to use it. when spoke to the LG service center, they are stating that its a motherboard failure.

i have googled this issue and almost all Nexus users are facing this issue after updating the phone to Nougat. This is an issue with LG that the phones are causing issues after Android update. If the phones were incapable of taking the new OS this update should not have been rolled out.

Now Service center is asking for another 10K to repair the phone as my phone is out of warranty. Not sure if this a new way to cheat customers.
it is not the user who has asked to roll out the update, motherboard failure if not the user's fault. we have paid 30k to buy this product.

LG should own this and stand up for its customers.

Dear Service team,
We bought a water purifier in Mar'16 ; 3 days back the product was not functioning. Service request logged to helpline number ; LG representative visited found IC is blow off & some smoke also observed on back panel. Also the water dispensing rate is very low since last service & the same is informed to LG service representative.

Now we are waiting since last 3 days the parts still not replaced ...

Since its major risk of safety because it may cause fire in our home. Requested to replace the complete purifier may be its having some major fault inside which may reoccur after warranty period.

Regards,

Mukesh Kumar
+91 [protected]

I sushma arora purchased LG refrigerator, LG LED and front load LG washing machine to gift my daughter in her marriage. At the time of installation it was reported that panel is not working. We asked to replace the product but no one bothered. Being an old customer I have lost the faith with LG products. I sent a notice to my dealer but he did not even receved it. I have to bear with a lot of embarrassment from my daughters in laws.

Dear sir/madame,

I pawas anand am writing this on behalf of my old parents in india, i am currently based out of manila. my mother (68 yrs old) and father 72 (yrs old) live at 45/3, harmony homes, sector 57, gurgaon, india. my mother, mrs. renu srivastava reached out to me last week after running from pillar post regarding the problem with her refrigerator, which suddenly broke without any use of force or otherwise from the plastic clamp which is fixed at the bottom door of the refrigerator compartment. pictures of the issue are attached for your reference, she lodged a complaint which was closed without any resolution hence i am left with no option but to escalate. it is a very expensive refrigerator and guess top of the line when we bought, was approx inr80k or around. overall the refrigerator is in perfect condition minus this door issue, i spoke with the dealer and he very confidently said me to escalate the issue as lg takes good care of its customer and will source the part at any cost. i am left with no choice but to escalate as my old parents will not be able to afford a new machine at this age, please help. humble request.

More description below for perusal.

Customer complaint number : rpn[protected]

Refrigerator model number : gc-b40bssrj, serial number: 111trar2k312

My mother can be reached at +91 [protected]

In anticipation of your help.

Regards,

Pawas

I have been a loyal LG customer and most of my current home appliances (Fridge, Washing Machine, Microwave) are from LG. Recently the washing machine was replaced with a new LG one after 7 years as the motor died. The microwaves magnetron has been changed 3 times now in last 2 years and needs a change again. What's the issue here? We can't be paying 2.5 K INR every 8-9 months. Is the quality that bad? We can't be chasing customer support and price too seems higher. Little skeptical about getting it fixed again as the price has increased since we changed it for the first time( 1.5 K INR).
I have been trying to contact you but nobody is responding! Its pathetic for company like LG to gives such products and even worse services.
Hoping for some quick resolution\, at least this time.

Sir I'm very upset abt ur service.. I have called ur customer care service 4 times on 19/02/17 asked for a technician for an emergency.. No one turned up & no information from ur side. Wen I called 4th time in d nite they said dat they don't work on Sunday. U have wasted my whole day. And d next day i.e today 20/02/17 no information from ur side. Wen v cancel d appointment u wants us to pay d service charge & tax.. wen u cancel d appointment I would like to say day v don't want to pay d service charge & tax for next service. Time is precious for us. I[censored] can't fulfill d customer requirements kindly stop d LG sale & service. V have better options. I hate ur product & will not recommend to anyone.

A complaint was lodged for repair of LG Washing Machine and it was registered vide no. RNP[protected]. Accordingly, a mechanic reached to the address on date for repair. But, he failed to rectify the defect and amazingly charged Rs.515/- which has been paid by my wife, for which no receipt has been provided. Moreover, when I tried to contact him, he didn't picked my phone.

Necessary action may please be taken so that rectification may be done up to costumer satisfaction level. Also, action on such mischievous & irresponsible staff may be taken for non repetition of the occurrence in future.

Sanjeev Kumar
Qr.No.267D, Gol Banglow Colony, Sonpur.

I bought fridge LG Ff 4201 GI-i472QNSL (Sl No JQAZ609PRCMO81859IN), 420ltr on 30 Nov 16. Stopped cooling on 07 Feb 2017. The defect reported to LG Complaints on 07/02/[protected]. LG rep came on 11 Feb and info that gas pipe was rusted and leaking. Cut open metal pipe and carried out welding to make it functional, which implies that delivery of the fridge was carried out without any check of its parts as it stopped working within 2 months of purchase. Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP[protected] &[protected] &[protected] &[protected], LG rep reported on 15 Feb 17 & took photos of repaired pipe and suction pipe and spillage of water. Since the fridge has gone off road within a 2 months of purchase due to rusted pipe which was repaired on adhoc basis and further resulted in spillage of water and accumulation of ice on suction pipe of which the photographs were taken by LG rep on 15 Feb, I request that the defective fridge be replaced immediately which is well under the warranty as only two months old. The defects occurred within two months implies that the said piece was defective and was not giving its optimum performance. Getting repairs in the form of welding and soldering at this stage is a very horrifying experience as I have spent Rs 53000/- on the LG product. The development of faults in the early stage indicates that more faults/defects may occur in near future. Notwithstanding, the LG rep has now informed on 16 Feb that replacement not approved and only repairs will be done. Do I purchase the fridge for repairs and keep calling LG reps every second day which is not acceptable. It is the moral duty of the renowned company like LG to replace the defective product which is just 2 months old and not adhere to repairs. Hence, the case for replacement of the fridge be considered at the earliest.

We Had bought fridge in the month of July and logged the complain in November stating that the veg and fruits what ever we keep in the fridge, The freshness is sucked by the fridge.After this complain executive visited and said some story and said observe and call back we called continuously no reply and than we raised complaint to service center this month no one are helping...Worst Managers : Jagadish-[protected] - Does not know what is professionalism he is not aware how to talk to the customers and he has sent 3 untrained executives... Guess he himself does not anything and how will he measure the quality of his executives...After the 3rd executive visit now veg are caching fungus kindly look into the pics
Even contacted head supervisor - Rajkumar – [protected] he just want to send his executive to our place every time when we call him... not sure why he want to send them... I need solution
Pai is not getting involved here do not buy any products in Pai Showroom..

Fraud Company LG - I would strongly recommend people please do not buy LG refrigerator as the product is worst... And customer service is an ----- they don't bother for any customer they will direct you to some manager and those managers will not bother for any help and ignore your calls & SMS am cheated fraud company...I will publish the same in media very soon...

I will for sure spread your services to all the sites and also get the same add published in the newspaper...
Worst Managers : Jagadish-[protected] - Does not know what is professionalism he is not aware how to talk to the customers and he has sent 3 untrained executives... Guess he himself does not anything and how will he measure the quality of his executives...
Even contacted head supervisor - Rajkumar – [protected] still no use he also don't bother to revert as he expects we should follow up with him...

I bought fridge LG Ff 4201 GI-i472QNSL (Sl No JQAZ609PRCMO81859IN), 420ltr on 30 Nov 16. Stopped cooling on 07 Feb 2017. The defect reported to LG Complaints on 07/02/[protected]. LG rep came on 11 Feb and info that gas pipe was rusted and leaking. Cut open metal pipe and carried out welding to make it functional, which implies that delivery of the fridge was carried out without any check of its parts as it stopped working within 2 months of purchase. Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP[protected] &[protected], LG rep reported on 11 & 15 Feb 17 & took photos of repaired pipe and suction pipe and spillage of water. Since the fridge has gone off road within a 2 months of purchase due to rusted pipe and repaired on adhoc basis, request defective fridge be replaced. LG rep informed on 16 Feb that replacement not approved and only repairs will be done. Since the defects occurred within two months implies that more defects will escalate in the yrs to come, it is the moral duty of the renowned company like LG to replace the defective product which is just 2 months old and not adhere to repairs. Hence, the case for replacement of the fridge be considered at the earliest.

I was bought said LED in feb 2014 and display of LED automatically currupt without reason with in 3 yr. Such costly parts can not be afforded middle class family on regular yearly basis. I want to know on what measure quality of said part would be checked by company. If such parts would be automatically deffected in such short time so that company is cheating the consumer and it becomes consumer court matter. pl give early reply

Very Very Very bad customer service
They can't handle a customer compliant properly
Although they solved the problem on my TV several times it backs a gain
there's no escalation process
there's no proper lead time to close the compliant
UP TILL NOW THE TV IS DEFECTED AND NO ONE CARE OR EVEN REPLY ME, THEY RETURN IT BACK TO THE TECHNICAL CENTER AND BRING IT TO ME AFTER THIS CONTAINS THE SAME ORIGINAL DEFECT WITH SOME OTHER EXTRA DEFECTS

Dear Customer Care,

I am utterly disappointed in the LG brand since I brought a brand new LG G4 mobile on 3rd Dec 2015 and was equally excited about the same. It was my first LG mobile and had Sony, Moto, Nokia in the past. It was a risk for me but still i took it.

Now after an year, yesterday suddenly my phone just stops at the LG logo screen and doesnt move from there. It gets stuck on the LG logo screen and removing battery or a hard reset doesnt do anything good. I read about this problem online and many users have complained the same. It is utterly shameful that LG is not disclosing this problem in spite of this being a world wild failure and LG is not taking responsibility.

Requesting you to give me a solution since this is really a downfall for LG and you are at the verge of loosing a brand follower. I have other LG products at home but now I am beginning to think if I should switch over to other brands.

My phone number is [protected] and IMEI no of my handset is [protected]. As a customer I would appreciate a response from LG.
Email- [protected]@yahoo.co.in

Dear lg i bought a mobile lg google nexus 5x before 1.3 year. I am exciting customer. I am using max appliances brand of lg. Because i trust on them. But today i am really desipointed with this product. I never expected from lg care. I was used lg google nexus 4. I used nexus 5. Still i was using nexus 5x becouse of lg service only. But today they are not resolving my issue. My lg nexus 5x have hardware problem. How can possible.?? I really unsatiesfie. Plz do needful. I bough nexus 5x in 31999rps it's a big amount for middle class people. But lg service center said pho are hardware problem. So it will charge amount of 11000. How i can manage this amount. Plz do needful. I know you will take on priority my complaint. Lg can't cheat with me