LG Electronics Complaints & Reviews

My Phone suddenly stopped working on 03/04/2017 and when i gave this to service center which is located in Pune at patil Plaza, they said, "its because of Mother board issue and it will be resolved in one week and from that day only these people are not providing the exact date on which i will get my cell phone.Since its long time to get things correct.I will not recommend anybody to take LG cellphones

My LG washing machine stopped working. Raised a complaint. The service engineer told that the main board has damaged. He replaced the damaged board with an old board and charged 2000/- there was no Bill or invoice. However the washing machine is still not working.

I Regret buying an LG product. Never faced such unprofessional behaviour from any other company.

I have purchased 13 unit AC. In one unit of outdoor I don't get gas ..In which I call to lg customer care and still I don't receive an service person ..I wait 5 day more otherwise I go to consumer court ...For it..Or reply and I received many cal of service person but no one come and check and repair it plz do or...I go to court ...Or plz provid n.

I purchased LG 3D LED TV on September 2012 and it's undergone many repairs under LG Warranty Third party Extended warranty, 5 Months ago The panel was not working and I raised a complaint. LG said they don't have the part and closed the ticket. Price of TV was 80K and they are simply ignoring my calls and making false promises to call back and I never heard from them.

I purchased LG Nexus 5X phone on 31st Dec 2015 from LG Showroom.All of sudden the phone stopped working and it is getting restarted. Now Service Center team asking me to pay 12000 to repair the motherboard. I came to know from service centre team itself that many customers of LG nexus 5X have faced the same problem. This is because of bad deisgn of LG nexus 5X motherboard. Even after writing to LG Management the matter is not solved. For fault in LG Nexus 5X motherboard, customers are being harassed.

I has registration for my split AC repair to log toll free no & Delight Services & Maintenance Pvt ltd, Ahmedabad has repaired it with charges taken for Compressor, gas charge & Service of 10460 rupees on 1/6/2016. But gas was completely leaked & AC was not working as 3 valve caps were not there. On repeatedly telephonic talk, they had not repaired it. It is real disappointment from such great company like Lg for not having competent service center & herrasement to genuine client .

I brought a automatic washing machine on 4th march 2017 i was told a person will come for demonstration of the washing machine after 2 day but today after 2 weeks no person regarding demonstration has arrived till date[protected]. The washing machine is ideally lyeing as we dont know how to operate it . After calling the service centre in Gangtok we are just getting false assurace till date.

My dual door refrigerator is not working. Fridge is not cooling anything. Some motor running sound occured then fridge stopped working. This incident took place yesterday i.e. 21 march 2017. It needs to be repaired as soon as possible.

Details about refrigerator are here:
Model - GL-368YSQG5
Year - 2010
Type - Frost free
Gross Volume - 350 ltr
Storage volume - 315 ltr

GL-D402RLJM/2015
3 weeks ago the first service man came and said that you were given a defected piece. And the gas will keep on
leaking. I guess he was right as after that we have 2 more come in and suggested that they have filled gas upto
25 points. Yet the fridge is not working.
We are new to mumbai and this is causing a lot of trouble. Not asking for free service but atleast do the job
when you take the money.
Shame on you LG

I had bought premium LG G3 phone about 2 years back. suddenly the phone stopped working . Now Service Center team asking me to pay 7000 to repair the motherboard. I learn many customers of LG G3 have faced the same problem. This is because of bad deisgn of LG G3 motherboard. even after writing to LG Management the matter is not solved. LG Gurgaon Service Center Mr Gulshan Sheel is harassing me literally. For fault in LG G3 motherboard customers are being harassed .

Heloo - even i don't like to say hai lg.

I am using lg a/c split 1.5 ton - as it given a cooling lost issue, called the technician through lg customer care -
Handled by - [protected],
Ak engineering, plot no-7, rose nagar 3rd street, kovilambakkam chennai - 600129..

1- on[protected]Gas leak)- they took the entire component and went - charged 1000
[protected] the senior technician directed me to spend 13037 (Thirteen thousand and thirty seven it includes, compressor, capacitor, etc..
3.[protected] charged me 1000 rs for installation (Again it lost cooling)
4.[protected] repeat they took back indoor & outdoor..
5.[protected] again it lost cooling then again i spent - 1380..
Total - 16, 047 - apart from this on[protected] they took back entire indoor and outdoor for the same issue - now they costing me 2300..

From the beginning still it doesn't work properly —
I am requesting one of the senior to take action against (Ak engineering chennai - above mentioned address) almost they spoiled the brand name lg - in my premises there are brand like voltas, onida, haier, - i have still not faced the issues like this -
Consider on priority to solve this issue asap - i have all evidence and proof to prove on higher official..
Contact me on - [protected]@gmail.com
[protected].

Unsatisfied service and poor product quality.
ear Sir/Madam

I am writing this email regarding an issue raised recently with the LG K10. I am having an issue while connecting to the pc, either it is not being connected nor have a option to chose the appropriate mode for connection, but it do charge while I connected to the pc. I did contacted to the customer service and performed a few technical procedures (tapping on a option in settings 3 times) to solve the problem, but it is failed unfortunately. And later they asked me to reset it to factory default.

But I cannot do that cause of important and confidential information in my mobile. The major issue is i cannot transfer any document to any other devices or even to the external cards. Whenever I inserted the card it will become a write/ transfer protected- either i could copy/paste nor delete any of the data on the external card and even it won't detect in any other devices while I inserted / connected.

I explained this situation and they do not have any possible solution to solve this issue. As of this issue raised after the latest LG software update, so there should have a possible solution for his issue from LG itself rather than compromising on my data for this inevitably shameful capability and quality of LG and Lg products.

This is not the first time I am having issue with Lg, within the last 4 month, i had to replace a brand new LG phone because of faulty parts and incapability to replace it. It shows that the product quality checking carrying out during the production is substantially pathetic or too ignorant. So they processed for a new mobile and I have no choice left than selecting this pathetic brand itself.

I am writing this email is to have any possible solution to my issue, where selecting an LG device be a worst mistake that I made and it become a pain in my a**.

Looking forward to here A solution to this issue.
thanking you,

Ramsankar
[protected]

Likewise lot of LG customers i also facing boot loop issue with my Expensive LG G4 mobile and LG Company is not at all bother of their customer issues after sales.

Thanks,
Srini
+91-[protected]
Mail Conversation with LG Team ..No use waste of time. For all consumers information.

[protected] Forwarded message[protected]
From: ServiceIndia
Date: Wed, Mar 15, 2017 at 4:22 PM
Subject: RE: LG G4 Pre-Booking Confirmation
To: srini

Dear Customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our concerned personnel will contact you at the earliest.


Thanks and Regards
LG service
cid:[protected]@tagfree.com

From: srini [mailto:srinivas.[protected]@gmail.com]
Sent: Wednesday, March 15, 2017 13:58
To: Serviceindia/LOCAL EMPLOYEE/LGEIL IT Team([protected]@lge.com)
Subject: Re: LG G4 Pre-Booking Confirmation


Hi,

Your service team added more pain to my issue. After below email, i got call from Service Manager (Kishore from panjagutta [protected]). He asked me submit my mobile at panjagutta service center. I have submitted my mobile on 02-Mar-2017. Since then i got irritated by LG Service.

Your customer care numbers never answered the calls[protected]/70/71/72)?
No updated after i submit my mobile; i am keep on sending my friends to service center check on the update.
After 2 weeks of my mobile submitting; Now you are saying it is chargeable (around 9, 200 Rs). I stay 15Kms far from panjagutta and it is lot of time waste on travel and keep on trying your service center numbers.( it is really irritating).
I would rate my experience (0.01 out of 10). I will raise this issue to consumer forum as well. So that new customers aware of this process rather than false hopes.

Thanks,
Srini
+91-[protected]


On Wed, Mar 1, 2017 at 11:28 AM, ServiceIndia wrote:
Dear Customer,

We acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.

For any further assistance please call us on[protected] / or write to us at www.lg.com/in

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards
LG Service
cid:[protected]@tagfree.com

From: srini [mailto:srinivas.[protected]@gmail.com]
Sent: Tuesday, February 28, 2017 14:14
To: Serviceindia/LOCAL EMPLOYEE/LGEIL IT Team([protected]@lge.com)
Subject: Fwd: LG G4 Pre-Booking Confirmation

Hi Team,

I fed-up with LG mobile phones. I am using LG phones model G2, G3 and G4. Particularly my LGG4 mobile which cost me 47, 000INR is waste o[censored]se now since 2 months. Dont know what happen all of sudden stopped working. I searched on web blogs and found thousands of customers complaining about "BootLoop" issue. Which is happening with me as well. I don't know whether i am covered for warranty or not, i bought this mobile around Jul-2015.

I dont want to visit service center and fight with them. If you cant help me i will end up using my mobile phone as paper weight.

Appreciate your help on resolving my issue.

Thanks & Regards,
Srinivas
+91-[protected]


[protected] Forwarded message[protected]
From: LG Team
Date: Mon, Jul 13, 2015 at 5:26 PM
Subject: LG G4 Pre-Booking Confirmation
To: SRINIVAS.[protected]@gmail.com

Dear Customer

Thank you for giving us your valuable time and information. Your LGG4 pre-booking has been completed. Your pre-booking benefits will be delivered in the given address! We will contact you if you will be the lucky one to meet the Great Amitabh Bachchan. Keep your fingers crossed & Stay tuned...
Wish you luck!!!
Team LG
Note: Please do not reply back this is a system generated mail. For any further query please write us on connect.[protected]@lge.com

We purchase an AC three years ago and its working fine. Two weeks ago its not working and no cooling coming from AC. We have given complaint to LG and no one is coming to fix this even I call to Customer care multiple times. Its worst expeirence I am getting from LG. No body ready to come and each and every time we only calling to that LG customer service which makes really torture. Why the hell I bought it to be paid 30000Rs

LG Compliant No:

RNP[protected]

My name: Thanoj

Sir,
I purchased this ac on 11 th March 2016. vide invoice no. 043/0107899 from
LuLu connect, LuLu mall Ernakulam, Kochi.
The performance of the ac is very poor. Say; after running at 18 oC for 2 hours
the room temp. remains at 27 oC.
Reported the complaint several times' but the service team could not resolve the problem.
It has a warranty for the MF condenser for 4 years & the compressor for 10 yrs.
So I hereby request for the replacement for the defective component or the complete unit. Please do the needful.
Thanking you,
Somasundaran.

Dissappointed with LG AC and LG Customer Care ([protected]) Services both. We purchased the AC (LG Sac 1.5t 5s Lsa5pt5daWhPe) on[protected] and we have been promised that inner A/C has 1 year warranty and Outer compressor has 5 years warranty. From the day we purchased this AC we are facing Problems with AC as well as the service provided. Whenever we raise an complaint or whenever we call for a service, we are not at all getting proper response. Complaints are been automatically closed without any confirmation. Everytime we raise an complaint we are getting a call stating "AC technician will arrive within 24 hours". But nobody visits our place. For past 2 weeks we are facing bad experience with LG service provider. Today[protected] customer service provided a AC technician no. [protected]. But this stupid made me wait spoiling all my work for whole day stating "sir, we are on the way, will arrive within 15 mins". At last he continuously disconnected my calls which made me irritated and finally he picked then told some stories like "sir not able to come my petrol got over no money will come by tomorrow morning". I really dont know is it LG service provider or government office. When i asked LG Customer service provider for contact to escalate this incident, they provided me a person number who is already resigned the job. Is this the way LG treats there customer ?. Worst service. Need your attention on this or else i am planning to raise an customer complaint through legal advocate

Today around 9am i rang up lg toll free no.[protected] and complained that my fridge model no.408yvq4 purchased on 20.06.12 was not functioning properly. I spoke to mr, ziaul and i was told that the engineer mr. Dutta would come in between 11am to 12am. As no came i again rang him around 12 pm and he again told me that the engineer will come. Around 1am i rang again and this time i was told that an urgent message was sent to the repair center. As no one came i again rang around 1:30 pm and this time a lady told me that the engineer would come at 3:50 pm, and gave me the phone number of mr. Chakraborty [protected] and told me to speak to him. His phone was switched off and till now 5pm no one came. I wasted the whole day waiting for the engineer. This is really disgusting and now i will think twice before purchasing any lg product.

Despite almost 10 calls to customer care and several calls to engineer no one has still turned up to repair a defective washing machine since 24 hours. What I get to hear is a promise to response but no response thereafter.
I am fed up calling on[protected]. They do not even provide me with any ticket number. The engineer on charge has been giving wrong commitments.
My entire evening yesterday and today has been ruined.

I filed a complaint with LG for my front loading washing machine on 13th March. The same evening, a very rude technician attended. He was rude enough to say " Shut up and listen to what I say". He said I had to change couple of parts and he will order them and change them in 2 days. An appointment was fixed on 16th evening 6pm. But no one came. The person who already attended said he is on leave and cannot come. I called the customer care 6 times and they only made me run in circles. I have taken permission from my office so that the washing machine can be fixed. Now they say they will come tomorrow. Very worst customer service.

My LG semi automatic washing machine is under warranty, I made a complaint vide RNP[protected], The techinician came to attend fault on 09 Mar 17, Connectivity of lid part is broken by LG technician which cost Rs. 1200/-.the technician says that I have to pay then only part will be replaced . Once part is broken by LG technician why should I pay. sibmitted for your necessary action.