LG Electronics Complaints & Reviews

Dear sir
I am pmurchasgeing the new mobie lg stylus2 k520 on date 10/12/2016 at singh enterprises pvtvltd ba 4a janak puri new dldelhi rs 16500/- problaem is net working problaem if i sm aily 10 to 15 time used the mobile and 3 or 4 time cut the phane afther dailing and phane has been net work also going. This problaem. I am going the service center jank puri four time but he said mobile is ok. So what i cen do mobile no [protected]

Hi Team,

This mail is regarding, Service call which I had logged on costumer care for servicing of my LG computer monitor(Display not coming).

On behalf of my complain Engineer visited at my residence & checked the monitor & confirmed that there is a problem with Monitor Display as the same is gone faulty.

He had done some basic checks & confirmed that we need to replace the display costing 6000 Rs. As I was not in agreement with his observation I insisted him to recheck the monitor. But he denied the same & told me to get the display replaced costing 6000. He charged me 287 Rs for his servicing charge. Then I told him that you need to refund the service charge if my problem will get shorted out without replacing the display & he agreed for the same.

As I was not satisfied with his response I visited to computer market in Hyderabad & shown my monitor to service engineer. Based on my input about monitor problem engineer told me that the problem is there with power adapter & suggested me to buy a new adapter. As per his confirmation I purchased the adapter & my monitor started working.

Regarding the same the next day I called engineer & highlighted the concern & requested him to refund the charges but he denied the same.

I want to escalate this matter to LG management with below points.

1. Engineer was not enough trained to check the basic problem with Monitor.
2. If I was agreed with his observation & got the display replaced then is was a 6000 Rs loss for me.
3. As engineer was agreed to refund the amount they why he is denying when he was not able to find the exact problem with monitor.

We trust much on company provided service centres rather than getting the problem resolved local engineer, But here the trust on service engineer is moved out.

Need your intervention on the same to get service charges refund.

LG service office details is as follows.

LG Electronics India Pvt. Ltd.
Plot No:38, Panjagutta Nagarjuna Hills, Hyderabad,
HYDERABAD, Telengana

E-RECEIPT

LG Electronics India Pvt. Ltd.
Plot No:38, Panjagutta Nagarjuna Hills, Hyderabad, HYDERABAD, TG

LG Helpline No:[protected],[protected]Toll Free)
Website: www.lg.com/in/support

Service Tax Regn. No: AAACL1745QST003
TIN No: [protected]

TCR No: QHYD1/27508
Date: 21-Jan-2017

Category: Repair & Maintenance Service
Mr./Mrs.SHRAWAN
Add: ALKAPUR
PIN:
Mobile No: [protected] Job No: RNP[protected]
Serial No: 210NDNU72007
Product: Monitor
Model No: E2251VR-BN.ATR
IMEI / RSN:
S. No. Part Code Description Qty. Unit Price Amount
1 0 0 0 0 0
Total(A)
Terms & Condition:
1. All Payment should be done in cash.
2. The Customer should satisfy himself with repairs done, performance of the product before making payment.
3. Defective Parts for which amount has been paid should be retained by the customer. Not applicable for B-type repairs.
4. All disputes are subject to Delhi jurisdiction. (B) VAT / CST @ on (A) 0
(C) Transportation Charges 0
(D) Service Charges 250
(E) Basic Service Tax + [protected]@ = C & D 37.5
TOTAL Rs. (A+B+C+D+E) 287.5
Total(A)Grand Total in Words: Two Hundred Eighty-Seven And Fifty Paise Only.

Customer's Signature
E.& O.E.
LG Electronics India Pvt. Ltd.

Regd. Office : A Wing (3rd Floor), District Center Saket, New Delhi - 110017
(Corporate Identity Number : U32107DL1997PTC220109)

With Regards,
Shrawan Gupta
[protected]

I have purchased LG Refrigerator Model no:GL-U372JPZL/2016 from Croma Banashankari
Bangalore on 31st Oct 2016. They delivered on 2nd NOv 2016.After few days(like after 20 days) i was facing cooling issue so I called to customer care regarding this.Technician came and found the defect in Compressor and its very noisy too. From 20 days we are not getting proper response from the concerned people After investing huge amount on this why the hell i should suffer.. I have demanded for replacement of product through mail.I have sent mail to Deputy Manager Neeta linz, but there no response from him.I requested LG company to take back their product and claim full refund with penalty for harassment.If my issue is not resolved, if this is the case then I would be forced to take drastic action including compliant in consumer court.
Very irresponsible customer service & low quality product(Urgent attention needed)
A bad experience with LG...this is the company with poor service and customer preference..it is bad experience to have an LG product I have been complaining for last 20 days but people of LG are least bothered.On further inquiry they told me to contact area head Mr Thalvamani whose Phone No [protected]. He never pickup phone.I tried hundred times on different time.This is the situation. please replace it immediately or i am lodging complaint in consumer court.

Regards,
Pradeep
mobile no [protected]
email:[protected]@gmail.com

महोदय
मेरा LG माइक्रोवेव ओवन पिछले कुछ दिनों से ज्यादा आवाज़ कर रहा था। जिसकी शिकायत कस्टमर केयर पर 19.01.2017 को मेरे रजिस्टर मोबाइल नो. [protected] से की थी। आपके मैकेनिक के आने के 5 mt पहले हमने उसमे चावल पापड़ गर्म किया था। आपका मैकेनिक जब आया तब वह गर्म था। आपके मैकेनिक ने जब ओवन check किया तब ये चल रहा था जिसकी पुष्टि मेरे फ़ोन में की गयी वौइस् रिकॉर्डिंग से कर सकते है। लेकिन आपके मैकेनिक द्वारा सर्विस कर लेने बाद से माइक्रोवेव ओवन on नहीं हो रहा है। आपके मैकेनिक से जब पूछा तो वो बोलता है कि ये पहले से ख़राब था। तो हमने अजमेर ऑफिस में बात की तो mr. मनमोहन (अजमेर ब्रांच हेड ) ने मैकेनिक से कॉल कॉन्फ्रेंसिंग से बात मेरी बात करवाई तो पहले हाँ करने के बाद वो बात घुमाने लग गया । फिर mr. manmohan ने काफी बहस बाज़ी होने के बाद पार्ट्स change नहीं होगा ये बोल कर फ़ोन काट दिया ।
आज 20.01.2017 को आपके प्रतिनिधि mr अभिषेक ने मुझे [protected] पर 13:59पर ([protected]) से कॉल किया और उन्होंने mr. मनमोहन को कॉल कॉन्फ्रेंसिंग पर लिया। ये बात लगभग 38:26 mts तक चली। जिसकी रिकॉर्डिंग आपके पास होगी। वो आप चाहे तो सुन सकते है जिसमे mr. मनमोहन अपनी हठधर्मिता दिखाते हुए कह रहे है कि में अपना मैकेनिक ओवन को सही करने नहीं भेजूंगा। उसके बाद आपके प्रतिनिधि mr. अतुल जी का कॉल (18:00) आया था उन्होंने ने भी mr. मनमोहन से कॉल कॉन्फ्रेंस के द्वारा बात करायी तो उन्होंने डैमेज पार्ट को रिप्लेस करने से मना करते हुए कहा कि आपको नए पार्ट्स का पूरा पेमेंट करना होगा। इसी बातचीत के दौरान mr. मनमोहन ने अपनी गलती छिपाने के लिए एक और झूठी बात कही की मैंने इनके मैकेनिक को लोकल किसी बन्दे से रेट try करके बतायी। तो मैंने अतुल जी email ([protected]@lge.com ) 2 email भेज कर जोकि [protected]@yahoo.com/ vishal agarwal से भेजी गयी है। इस रिकॉर्डिंग सुनने के बाद mr. अतुलजी ने मुझे डिकॉउंट ऑफर किया जिसे मैंने खारिज़ कर दिया है। उसकी भी रिकॉर्डिंग मेरे पास है। वही रिकॉर्डिंग मैंने mr. manmohan को उनके व्हात्सप्प no. पर भेजी उसके बाद उनका no. 2 बार no रिप्लाई हो गया। फिर बाद में उन्होंने कॉल पर कल सुबह बात करेंगे बोल कर फ़ोन रख दिया।।
मेरी आपसे रिक्वेस्ट है मेरा माइक्रो वेव ओवन जो की कंपनी मैकेनिक से ख़राब हुआ है उसे सही कराया जाये। और आपके अजमेर ऑफिस सर mr. manmohan और मैकेनिक पर झूठ बोलने customer को परेशान करने उनका समय ख़राब और मानसिक परेशान करने पर कड़ी कार्यवाही की जाए ताकि आगे किसी और कस्टमर को परेशानी ना हो। sir मेरे पास सारी रिकॉर्डिंग safe पड़ी है कंपनी जब मांगेगी मैं पेश कर सकता। उम्मीद है आप मेरी प्रॉब्लम सॉल्व करेंगे और गैर जिम्मेदार कर्मचारियो पर कड़ी कार्यवाही करेंगे। अन्यथा मुझे कानूनी कार्यवाही करनी पड़ेगी। जिसकी समस्त जिमेदारी कंपनी की होगी
विशाल अग्रवाल
LG कस्टमर
[protected]

Hello,
I am writing this cpmplainl with regarding my LG FH0B8NDL22 Fully-automatic
Front-loading Washing Machine which i purchased on 6th Oct 2016 from amazon
worth 22490.00 however on 14th january 2017(thats 3 months from purchase)
the machine stopped working in middle of washing.On contacting LG Team they
send in a LG Technician Mr Keshav who on inspecting said the drum is
damaged of the machine and it will cost me 18000 rupees to repair it.On
stating that it comes under "2 year comprehensive warranty" as stated on
the amazon site, he flatly denied saying it will be charged. I called up
LG customer care for the same issue today and i got the reply that as i
have not purchased the machine from a dealer but online so i cannot enjoy
the warranty benefit .im attaching the picture of my washing machine, the bill and warranty card. They are dening the warranty under pretext that it is a physical damage however as u can see there is not a single scratch or dent on the machine.Even if i believe thats the company policy is no warranty for goods ourchased online there is no such thing mentioned on the amazon website. Infact it is stated a 2 year comprehensive warranty . This state of matter is highly disappointing and i
request you to solve the issue immediately.
thankyou,
Vibha Pandey

Washing machine fan is not rotating fast. The fan is very slow. I have contacted the service team, they said this is ths maximum speed. So not satisfied with the product. I[censored] provide replacement with some other washing machine model of LG product which is better that would be fine. The sales person didn't show the demo of the washing machine and he didn't explain about the speed of the fan, thats why we choose this model.

I[censored] replace the product. i will prefer this brand again for my refrigerator or else this would be the last product i am purchasing in your brand.

My mobile num: [protected]

I had Purchased a LG LED TV 65UF950T.ATRZ sr no 507KCJZ5K556 on 9th Nov 2015 from Hariom Electronics, Lajpat Nagar, New Delhi.This set was defective right from beginning as there was black color tint was coming on the left side o[censored]pper screen corner so Lg changed its Motherboard but the problem was not solved. so they changed its LED panel but again there was same problem, I again complained so LG again changed the LED screen. But to my surprise, this same trouble is still there. Now I have no doubt that there is some inherent defect in this tv. Model as in spite of changing the Motherboard and LED panels twice problem is still there. To my new complaint, when LG Engineer saw this told me that in the manual it is written that corners of the screen can have black tint. It is normal in LED TVs. I am attaching a few photos of this.. I have another 6 years Old Samsung 47 inches Tv. I have compared a same picture on both sets. This shows how much they care for customer satisfaction and quality of their product.

Hi LG manufacture company. U had made a product in mobile LG K7 LITE it a bad product bydefult your bad mobile product i hav purchased. Its camera quailty so low and there using 420 relutation. Therefor i want to change that bad product. But dealer telling me story that its registerd with cetalite its registerd this and this.
But i really know you
I dont really want that particular mob.
And in future never be puchased your product.
So please change my mobile.
Sudhir
[protected]
Kesar.[protected]@gmail.com

I had purchased an LG LED television (model - 42LW5700) from Chroma retail store, Saket, New Delhi on 24/10/2011 worth Rs 75000. On 05/01/2017, the television suddenly stopped while we were watching it. I had registered a complaint at the LG customer care on that day and the technician visited promptly. On inspection he said that the mother board of the TV had malfunctioned and needs replacement. The technician said that the part was not available and it needed to be ordered. We had asked him to go ahead with whatever was necessary. Five days after the technicians visit, I called him to enquire about the progress, but to my utter surprise I was told that the company had stopped manufacturing the part and nothing can be done now. I again called the customer care the next day and I was given the mobile number of Ms Neha, service center executive. When I called her, she took the details and proposed that with a depreciation value of 85%, I would be given a discount of mere Rs11, 250 on purchasing a new LG TV. I feel its not being fair because a television worth 75000 INR malfunctions in just over 5 years and its not repairable, although I was ready to pay and get it repaired. And the alternative given was totally unjust and i have been bluntly refused any other alternative.

My LG 42 inch TV stopped working about 2 months ago. After lodging a complaint I was made to understand that the mother board had stopped working. I have ever since been waiting for someone from LG to get the problem fixed. Not only has no one called proactively to fix the problem but when called have been completely unprofessional. Mr. Amarnath from the service center in Hyderabad please learn to speak to with some decency and decorum

Hi,

I have purchased, Product Model No - T8077TEELK, before two months only. Please find the attached bill & photo of wrong installation of product. Rat mesh was installed wrongly, that is why rat went inside the machine. Machine is damaged badly due to your mistake. I want full replacement of product as a compensation of your mistake. Complaint No. RNP[protected]. Technician Mobile No. [protected]. LG service center officer rudely telling that you will get only repair and not replacement. I am expecting replacement of my only 2 month old product. If not I am planning to go to consumer court. I have sufficient evidence to prove my point.
Please train your technician properly, he was not interested in installation, he just wanted to sell more accessories.

Regards,
Prashant Patil
[protected]

I purchased an LG 4 phone smartphone September 2015 the last 3 or 4 months I have been having problems with it just going dead completely blank Atwood recharge a reboot or move the battery around and then it would work yesterday the phone completely would not work after visiting the local service technicians they have described the problem to me that the motherboard was bad and that this was a consistent ongoing problem I did then content over the phone your customer service department I did talk to 3 different people Megan Jonah and Jamie Jamie did admit that this was an ongoing problem that your company has realized the situation I am in is the warranty ended less than two weeks ago I do not believe that this is good customer service I will not buy another LG product the phone I am referencing is an ime number[protected] my name is Carl Van Meter I'm at[protected] it is an LG h810

I brought LG convection micro oven for Rs17, 491 on Feb2014, not even 3 yrs . On 15th month temperature regulator didn't work and now the machine stopped working.As per th brand name we r buying products but it's very unfortunate that it won't work even for 2 years properly.My previous micro oven worked for 5yrs but we exchanged it in working condtion
so I wanted to know as per the warranty all your products will work only for 1 year, then we hv to spent money on service charge, but parts all those things.

Hello, i placed an 49'LG tv order from lotus showroom indore on 31 dec 2016 final payment done on 3rd jan 2017 tv has to be delivered on my home in ratlam tv delivered on 9th firstly it delievered to mhow insist of ratlam as they write the wrong addresse then after 3 days from mhow they deliverd it to ratlam ... after that when i ask them for installation they told me LG person come from LG service center he came at 5 o'clock n installed the t.v but tv is not working as their is the problem with remote n without remote t.v cannot b start he told my family at mam within half hour our enginner come to check the remote issue.. but till 10th morning till 1'oclock no on is there to check the issue . when service center person come to home with the name of ARVIND he is not behaving properly to my family n again n agin asking for complaint no.. which we don't have bcoz showroom person said mam we already had a talk regarding your issue to LG service center ratlam so u Don't need complaint no.. ... so i want you to registered my compaliant n do the need full as soon as possible

Customer service unable to respond. Keep asking me to send more emails. My complaint was first responded to on jan 3 2016. My complaint sent on website commenting on poor quality of instructions and production of manual which makes it impossible to understand anything clearly. Not at all user friendly. After much prodding offered to give a demo - however that does not substitute for a go to manual. Feel we wasted money on our expensive micro oven. Mc 2846blt

My LG LCD television display went blank and I had called LG Support who in turn directed the call to their authorized service partner " Click On Electronics".

The guys came (Syed and team) and told the Moitherboard needs to be replaced and had charged me INR 21000.00 with two year warranty. This was in 7 th November 2016.

The television started giving troubles again with lines all over, on 17 th December, 2016, for which I had again called Syed. He came took the television. The same day he called up and told that the Lightening circuit board (LCB) has to be replaced and it will cost INR 9000. I agreed to that also.

Getting suspicious of the same, when they brought the TV back, I had asked them to open and show the replaced part. They opened the TV and told me that the LCB is inside the place where the detachable stand of TV goes in. I paid the INR 8900 also online to one Waseem Ahmed.

The TV started giving trouble the next day and from my reading there is nothing called a LCB and it is not placed anywhere near the place the stand is attached.

I request supoort on this as this is clearly cheating. The address of the Click On electronics is
No. 131, 7 th cross, Muninanjappa block, Dinnur Main road, RT nagar Post, Bangalore 560032.

In case of failure to abide by this, I will be forced to take this up with the respective authorities for cheating the customer and not honouring the warranty.

We have purchased a LG washing on date 13.12 2016
Today suddenly it stop to work than i complaint and technician checked the same and told us that machine PCB need to change as this has faulty.

And than we asked him how it can happen they replied it may be some time.

And for charges he told us its a costly part.

Now we want it change without any changes or highly minimum charges.

Hi,

I bought my LG 32 inch TV during Diwali -2016, and started to see a dead pixel in corner. I raised a complaint a week after - RNA[protected].
Its been 2 months since then, i tried to contact multiple people at LG and experience is very bitter. Recently, one more complaint have been raised on same issue - RNP[protected] and service guy screwed up existing sound control in my TV. Now, i have to use 100% volume in TV to experience my normal usage. With concerned feelings, I called AGM chennai to get update on above mentioned issue, and hs response were very harsh. He claimed that single dot in TV is not an issue, and when i asked for his higher authority details, he abruptly cut the call. This kind of behavior towards customer is really dissatisfactory. If its a single dot (Dead pixel) or multiple dot. doesn't matter- issue is an issue. The way LG took care of my complaint is very pathetic and made me take a vow not to buy any LG products in future.
AGM contact no: [protected]. I really want to take action on AGM for his arrogant behavior towards customer.

Its been 2 months, i am patiently waiting for a proper resolution. Please help me with this regard.

LG confirms they received phone on 12/8/16 for repair. As of 1/4/2017 they cannot say when replacement will be mailed! I have spoken to multiple supervisors, logged over a dozen calls through the process and no one can provide an answer. I feel pity for the people answering the phone as they know the company is in the wrong and are powerless to help CNN[protected].

I bought new LG air conditioner 1.5 ton on 27 november 2016.and asked for installation. after 7 days the technical guy have come and installed .when i asked to ON the AC, there was full noise coming out from indoor unit. technical guy has it is common but i didnt agree and asked to recheck. BUT till now there were LG people just come and check for the noise and go away. i have repeatedly called the LG people/customer care but no proper response coming from LG. i asked for replacement of the unit .No response at all. they have taken videos of noise/sound coming from motor inside it and replaced the motor still the sound didnt go away.i need escalation matrix of LG electronics india.Can you please forward this message to LG higher management for my AC to get replaced. very poor service from LG india. i pity on LG india, still our india is as the same.