LG Electronics Complaints & Reviews

I had purchased 1.5 Ton Windo AC Model No LWA5CP5A through CSD on 26 April 2016. Since 30 March 2017 I am complaining daily regarding free service of my window AC but no mechanic has come to my home for service till today.
Every time customer care centre has assured that within 24 hours representative of LG company will attend your AC.I had purchased 1.5 Ton Windo AC Model No LWA5CP5A through CSD on 26 April 2016. Since 30 March 2017 I am complaining daily regarding free service of my window AC but no mechanic has come to my home for service till today.
Every time customer care centre has assured that within 24 hours representative of LG company will attend your AC.

I purchased an AC on 29 March and I was given an assurance that installation will be done within 3 days. It has been a week and no one is coming to even look at it.
I have complained on customer care, written emails, called the seller and all I could do but my AC is stilled occupied space on floor and I am still suffering the heat and irresponsible behavior.

RNP[protected]

I had purchased the television of lg and last year on 21/05/2016 my tv stopped working. I approached customer care and they arranged for the mechanic to repair. He visited my house and said that the issue is with the mother board you need to change it. I said ok. We got the mother board replaced and i was assured the guarantee of 6 months. It is just 8 months and again the board is not working. They have arranged for the mechanic and he said the sir mother board is faulty and it needs to be replaced. I dont understand that how is it possible that the product that has been installed newly gets damaged immediately after the warrant voids.

Please look into this as i have

Front load 5.5 kg fully automatic washing machine purchased from khosla electronics from nager bazar in 2011, complaint lodge on 25/03/17, compliant number rnp[protected]. Service engineer verbally said estimate budget would be below rs 7000 & need pick up to workshop. They have picked up it from home & after 3 days, they informed estimated budget would be rs 10000. I requested to send the written estimated budget via e-mail, but still now no such e-mail received from the service center. It is very unfortunate that such a company like l g eletronics doing such type work. I also requested to return the same immediately but still no such action taken from their end.

Sir i have purchased lg split ac in rs 50500/- from vip marketing, 3&4 mci plaza, civil lines bareilly-243001 on 03/04/2017
Tin no-[protected] wef 01/03/2005. Cash memo has been given to me. During payment i gave him my debit card for swipe but was denied to accept and told me for cash or cheque. At that time i have 5000/-rs gave him cash and cheque 45500/- rs.
My cheque was dishonoured and deducted 575 rs from my account. I had to suffer rs 575 because of dealer if total amount is taken from swipe machine, i have not to pay penalty
Now i want to pay remaining amount beside penalty
Please tell me what should i do now.
My mob no is [protected]
Mail id - singh. Ritu[protected]@gmail.com

I bought an LG window AC and was told it will get installed within 2 days from delivery. Its going to be 2 days shortly I have not been contacted by anyone from LG. I have been trying to get in touch with LG customer care (online email and phone) but getting no response. Finally when I was able to make contact I was given numbers of their service centers and was left upto me to arrange getting the installation done. I have been calling the service centers and half the numbers do not work, others are cutting my phone and 1 number where someone picked up the person was rude and cut the phone before I could finish my sentence!! This is the worst customer service even according to Indian standards. The sales man in Croma told me LG has the best customer service! I am so regretting listening to him!!

Dear sir,
We are complaining regularly but no any tech visit in my office... I have lg refrigerator but it is not cooling from yesterday. We parched from lotus electronic shop, and we called to regularly but he not attend to my call. I have registered complaint for last 4 day, but hi take no any response. Complait number - cnp[protected] please suggest...

I purchased a dual compressor 1.5T split AC, model whissen, 10years ago. During the warranty period itself one board became faulty and your Cochin office head intervened and fixed the problem with a condition that I have to take full amc package from your service partner "climate control " at trivandrum. I did it and continued. But 3 years ago they refused to renew my amc and rendered only service on spot payment. Now my AC is faulty and called the same service provider and the informed me the stopped the business. I contacted your TOLLFREE call Center and afterwards your another service provider " dakshin" at trivandrum attended. They took away the electronic board from outdoor unit. Now they informed the company is not supplying spares for repairing the board. Hence they are not able to make my AC in working condition.
Please provide suitable parts to repair the board and direct them to make my ac working.
I registered a complaint with your call centre on 1 April 20117 (mob[protected]) .
Please act asap . My current contact number is [protected].
Dr. Sasidharan

Lg india pathetic services and pathetic service managers – listen in…
Part – 2
My earlier grievous story has stored in part-1 which comes later part of my narration.
It all started on 31st march 2017, the support #s that i dialed in [protected] and [protected], their connections are so fluid that they are very hard to be connected. After a long struggle, i could make a connection establish thru them and a service case id was generated – rnp[protected], the date was 01/april/2017… because of the size of my family this refrigerator (Side-by-side) plays a significant role in our lives, it pays a role of a ‘life’ (A member) in my family… it’s dead for more than 48 hours now and i’m not seeing any customer courtesy in any of the eyes of lg support personnel, the only sweetness i get it from the 1800 support #s, but service managers, service personnel’s on the ground and custodians of customer support doesn’t seems to have any emotions towards customer’s pain what he/she is going through and his/her kids who are home (Summer vacations) are deprived of ice-creams, water, vegetables, curd, milk etc. This ruthless summer…
The more embarrassing moment for me that i’m requesting space in my neighbor’s refrigerator to store my essentials, like medicines, cooked food and even ice-packs used for my physiotherapy treatments.
Buying a product is matter of pride for anyone and at the same time he/she gets lashed at the after-support services, it’s deplorable! I have started to generate a negative feel about lg and it’s services. I will keep my efforts on until it is spread across the communities, sectors, districts, capitals, states and finally at a national level.
The more i think on service industries, in my honest opinion, it should start eliminating the accountable/responsible people who in truth handles the customer satisfaction engine, it runs with their passion, their willingness to serve, their ability to move things, their acceptance on exceptional cases and the list goes on… here are few so called managers from lg support world and their behavior…
The first one i called was cs babu - area service manager ([protected]), i call him pathetic babu, who i thought would recognize my problem, he did not give a damn, however he asked me to sms my rnp #. Which had no effect, because my refrigerator is still dead. I followed up with a feel that he is my savior, and i followed up with calling him at least a dozen of times, smsing him, but all in vain. I have also stated there is a rogue company out there and they are fooling people on lg’s brand. He gives another damn, and his comment was astonishing - “lg cannot do anything about them, it is consumer who have to take action against them”… are we living in the world that we have such annoyingly non - service oriented people for my ‘home-brand lg’, it was real pain in my heart.
I was given another hope by support people over the phone, after i had a fatal failure with pathetic babu - her name was shwetha – branch office service manager ([protected]) who in my view should not be into any service industry, till date i have made around 28 calls and 4 smses but no responses, i have gone back to the lg support phone asking them, if this lady is still active in the lg ‘or’ left the organization, i was made aware that she is still into the lg system and very much active. So this lead me to urge lg support authorities (Super leaders), please consider this lady to be removed from her services immediately.
I was then shown another way, that made me think, i would be lucky this time - i was given rajkumar tk’s - area service manager ([protected]) contact, support team on phone ensured me that i would get help this time… i called him about 6 times this morning, but this guy doesn’t pick up the phone. I hope this guy wakes up when my note makes circles around the internet.
I’m not over yet, then i find mohammed - service engg. ([protected]) who has done his job by visiting my place on 2/april/2017 and diagnosing the problem, which will serve no purpose, i would oblige if some act from lg support make my lg side-by-side work and my family is up and running again. So no gain there either.
His supervisor balasundaram. R – ([protected]) was the only person i have interacted who heard me over the phone and picked up my phone (I felt truly lucky and i thought god listening and talking to me), who again did not give any commitment which was frustrating, but at least he mentioned the process of part procurement which was fair. And he committed to call me back with more updates. Waiting. On him.
It is not always about the service restoration, it is about listening to customers, able to make a right judgement on customer for who the product is his/family’s life. And any delay would cause him big time grief.
Giving a damn to customer’s emotion, calls, messages is flagitious crime by nature to any service industry. I strongly recommend to either demote or fire people who are sitting on a ‘client - sat ‘ throne and sleeping. I urge… replace them with people like supervisor balasundaram. R – ([protected]).
As a consumer i would give my heart and soul to my home-brand, but people who lg gives them a livelihood, salary, great perks, facilities - is it not their responsibility to be loyal to the brand that is feeding them and their families.
I just dropped my last penny on loyalty for lg brand. I would look forward for a brand which is not lg. I would sign off with lg after my refrigerator is back on.
Meer ahmed
A lg’ diehard fan - but not anymore!

I have registered installation and demo service of my new A/C which i bought from M/S Bihari Traders Satna in the above service request no, which is still not completed after 80 hrs, but in your website it is showing completed.
Two persons have visited today they have installed inside and outside unit but while open gas valve of thinner pipe line with Allen key they have slipped the head of valve and went back without giving demo of the A/C.
I am requesting you to kindly resolve the matter immediately with brand new valve so that I should not face any problem while any servicing or reinstalation.
Your local service center chief Mr. Navin's response on phone is not at all satisfactory/ customer friendly . Your Local service co- coordinator no [protected] is switched off. Your toll free no representative Mr. Rohit confirmed that there is some other no and name is registered against my service request ?
I had given request from my mobile no

Ashok Kumar Mishra

I have purchased LG split AC through Vijay Sales in Faridabad. The product is delivered and still lying at my home uninstalled. I received a call 2 days back that the service guy will be calling coming, but still nothing on ground.

Vijay Sales guy assured LG service is best but now they only blame the company and say they can't do anything

LG customer care numbers are continuously busy, could not connect single time. Very annoying. Please help.

Pathetic after sales service. Called customer care yesterday they committed ac will get installed today in the morning. But till now no call from them. Then i called customer service number which got connected after 30 minutes hold.
They have different words now. I will get call in 24 hours then appointment also they gave me a mobile number is not connecting at all.

Rnp[protected]

Hi,
I raise request for servicing my window AC around Feb 26, 2017. LG Servicing Engineer came at my address to servicing my Window AC. But During Servicing, he broke my AC's plastic Grill. He and His supervisor confirmed me that it will be replaced at any cost and also I mentioned this on Service engineer Job Sheet. But till now, I haven't got any solution. Please help me to get replaced my Window AC's plastic grill.

Service Engineer :- Deepak Meena.

D/Sir

The above set has been purchase by me on 02.01.2016 and after installing the same its appears that the cooling capacity of the machine was not working properly.
I started complain to the shop and they send their technician so many times to my house after a few moths later they open the out door unit and move for repair and install within a few days. again the same problem araise and they came and again do the same and ensure me that all the parts have been replaced and promise to work properly. again the same problem araise and now they take my out door unit for one month for repair. After repair they came to me to install the unit, But now I m helpless and ask them to change the same with a working unit. Because I am living alone at my residence and I don't have a lots of time to open and install that set.
Please advice your concern to change to out door set or else what ever it needed and promise me to work it properly.

Hope for a favorable action from your end

I own an LG NEXUS 5×. Due to the Boot Loop hardware issue, which had happend on 27th of February 2017, I had given my phone to the authorised service central for repair. They had promised to solve my issue within 10 days of time. I had called after 10 days and they asked me to wait for another 10 days. But even after several days from the promised date, I had not received my phone and no improvement. They saying phone parts are not available and waiting.In most of the country due to this problem LG is refunding but here they saying after motherboard change it will fix.But parts are not avilable too.This is soo upset me .This is important and I need the solution to it at the earliest or I would be forced to file a complaint in the consumer court.

To,

LG India Team

Subject: Problem with the LG LED TV audio

I am writing to express my concerns about the recent incidents I have experienced with LG TV. I bought this LG TV in November 2015 (Model no: 42LF560T) with extended warranty. Earlier it was the TV screen and now the problem is with the TV audio. Since yesterday there is no audio on the TV. I checked the audio settings myself and then called the customer care. A LG representative visited my place yesterday and without checking anything on the TV, he informed that there will be a service charge of Rs 1000 and if anything is to be replaced there will be further charges as TV sound related problems are not covered under extended warranty (which was never told to me).

This is not the first time I am experiencing trouble with LG as I mentioned earlier.

1) In October 2016, it was blue lines coming on the right side of the screen. LG representative visited and cleaned the carbon accumulation and when I asked about the reason, he said it is because of the bad air quality in Noida.

2) Then the very next day the problem occurred again. LG representative visited and changed the TV cables.

3) After 2 days the screen went out completely and the LG representative said that the screen has to be replaced. Multiple calls were made to LG customer care department and to the technical team head and finally the screen got replaced. All of this happened 4-5 months back.

Is there any solution to my problems with this LG product??

When the LG representative visited my place for the first time for TV screen issues, he said that this type of problem occurs with the TV because of bad air quality in Noida. Does that mean I should not buy a LG product because of bad air quality in my city? In that case, I should inform my friends, relatives, neighbours and even the Resident Welfare Associations in Noida not to buy LG products.

Also, when the LG representatives took the TV for screen replacement they said that everything (motherboard and other parts) will be thoroughly checked so that no other issue would occur in future. When asked, I was not given anything in written by the LG representative about what all work has been done on the TV.

Is this the kind of service a customer expects from such a reputed organization as LG?

No terms and conditions were explained to me. Complete information should be provided to a customer before selling the product.

A customer buys a Television for entertainment and I am experiencing mental harassment because of this product. I never expected such bad quality product and service from LG. What would be the life of such product?

Please get this issue resolved in next two days.

I had registered a complaint on LG about a faulty microwave door (Model MC-8087ABR) last week through their authorized service site. LG service request number is CNP[protected].
A service engineer came for checking the issue and informed me that a spring of the door lock has got damaged. I either need to change the spring or the door itself. A day later, I got a call from their service center saying that they checked at all their facilities and they cannot get me a door for my microwave. They also told me to buy a new microwave. I am shocked that for a appliance bought hardly 5 years ago, they have stopped providing service.
Their website shows that complaint is closed without any comments.
Is it fair of them to ask me to buy a new microwave for a simple faulty spring?
Please help me address this issue. The mail I sent them two days back as escalation has also not been acknowledged or addressed so far.

We have fully automatic washing which gone bad it is not starting many times the, we lodged complain at customer care, the service guy came and could not find any fault but later he told that he will take out board for checking after a week he did not reply then we received a call that board is burnt and need replacement and it will cost rs.6800+ service charge, we asked lg invoice which he is not ready to give and now he is not returning our old board also.

Its absolutely pathetic frustrating with no help.

This is my painful duty to inform you that We, MMCS Pvt. Ltd ( FD-413, Sector-III, Saltlake, Kolkata: 700106) being an old & existing client / customer ( User of 9 Split AC machines in our Saltlake office since last 6-7 years ) are being continuously harassed by your representatives against a service request of 3 AC machines for almost last 15 days. Whenever we are knocking your customer care people or asking your service persons for the servicing of those 3 machines ( of which there is one of our server room & other is of our director's chamber ) they are refusing the same because they are not finding any update of our AMC renewal of this year.
We payed our full AMC amount of Rs. 27, 846/- on 28th February, 2017 ( more than one month ago ) and it was collected / received by your representative Mr. Noimuddin Molla [ Phone No : [protected] ]. We really don't understand how is it possible. We faced this service denial more than 4 times in last 2 weeks. We even informed this to Mr. Goutam Biswas ( Kolkata Regional Head, Ph. No : [protected] ), who instead of cooperating with us refused to take any step / action.
I request you to intervene this issue and look into the matter and take the necessary step if possible. Please send us the AMC renewal documents as well which is also yet to receive and do the needful to repair / service for the 3 AC machines at our office ASAP.
Thanking you,
Yours Faithfully:


Ar. Bijan Choudhury
Chief Architect,
Mobile No: [protected],
MMCS Pvt. Ltd.
FD-413, Sector-III, Saltlake, Kolkata: 700106
www.mmcsdesign.com

My Nexus 5X phone is not getting switched on., It froze while using an application and system update and after that restarted automatically many times.Since the phone is out of warranty (purchased on Dec 2016)
When I got my phone checked at LG service center, LG service center asked me to pay Rs.10000 for changing the motherboard
This is most unfair. This is not what you expect from Google brand. When I am spending so much for this phone, I expect a good service.

Regards
Shaziya
[protected]