LG Electronics Complaints & Reviews

I have bought this washing machine (LG T9577TEELJ 8.5 kg) recently around 5 months back and have tried everything and even LG has sent people for resolving the issue but they also failed in their attempts. Even if you wash clothes separately the lint on clothes stays along with washing powder patches. The inbuilt filter even if cleaned adds no value.

Thus its a waste of money and LG doesnt have any solution to this except for generating service request again and again. Would recommend guys not to go for this machine .

Hi,

I have bought LG AC approx. 7 months back, now my AC have developed some issue to which I have lodged service request Request Number : CNP[protected].

But its being 14 days but no one has attended the same, I am shocked to see the professionalism of the co. officials. Even customer care called me up that they have spoken to service center & my problem will be attended but no one has solved the issue.
I believe LG has lost its core values on customer satisfaction

I have purchased lg g4 mobile phone. it got bootloop issue after a week warranty expired. they gave quotation of 20k for new motherboard. and mobile was purchased at 50k initially. just in 1 year it got this issue. this is manufacturing defect. lg as acknowledged this issue publicly. if its manufacturing defect they should atleast repair it for free. most of the lg g4 users are facing same issue sooner or later.

I've put a service request, through online lg care mobile app, for changing of air flow direction louvre of two of my ac's. The service request numbers are as follow: ccn[protected] & ccn[protected]. Though i've provided all relevant detail about the spare but the local service centre brought wrong spare part three times. The complaint is still unresolved even after two months.

Now there is no response form local service centre

I bought LG dual inverter Ac on 1st of this month. But no one from LG side came and installed AC after numerous multiple calls to the customer care. I want you people to take this a major complaint from my side. The persons i contacted is Kishore who promised for installation daily yet no one approached.In case if LG is not able to resolve this, please make them pay my money back and file a case against them for wasting my money and time

Hi - I have been having issues with my LG split AC for the last 2-3 yrs, everytime when I log a complaint, one of the technicians is visiting my place and refilling the gas which is working for a few days but since we primarily the AC in summer, that was taking care of my requirement and this year I logged a complaint again and same as earlier, one of the technicians visited my place and refilled the gas but this time the gas got discharged within a day, when I switched on the AC the very next day, it was just the air I was getting...When I called the technician and informed about it, he has requested me to log a complaint again and said the unit will need to be sent to the service centre...Accordingly, I logged a complaint over last weekend but so far no turned up to fix the unit...One of the technicians has called me to take an appointment for visit and I told him about my conversation with the earlier technician who visited my place and shared his number with him, he said will talk to him and get back to me but didn't hear anything so far...I have two small children at home and finding it very difficult to manage without AC...Hence, appreciate your assistance in getting the unit permanently ASAP.

I had purchased a LG refrigerator Model No GL-B282SMPM from AL-Lite Electronics, Mapusa, Goa on 29/04/2016 vide bill no 1858. The refrigerator started giving problems within a year. The freezer section is not working at all. On 07/03/17, I had complained to AL-Lite Electronics for the problem. My complaint no was RNP[protected]. A service engineer(SE) named Azhar visited my place, only inspected the freezer and left. After two days, another SE named Jalal visited and replaced the cooling coil. The freezer thereafter started working but not upto its optimal level. Water was not getting freezed even after 12 hrs. Disappointed with the service rendered, I contacted the customer care, who then sent another SE named Mudassir who only inspected the freezer and left without attending to the problem. From that day, they are not entertaining my calls at all.

Dear Team,
I have purchased one refrigerator and one Split AC from Great Eastern showroom situated in Chinsurah, West Bengal, India.

For the demo of refrigerator I received more than 100 calls from LG everyday from various persons. Finally the person who came for demo I show him on the door inside there are plenty pin holes. He already discussed with his department. But since yesterday action is incomplete including demo.

To maintain a good business policy and customer feedback I strongly recommend you immediately replace the refrigerator and make enable to my family to understand why did we select LG product.

For split AC kindly send someone and have a look on poor job by your technician.
During installation time they damaged the back side of outer part (Exhausted/blower).
The tubing passing through the wall hole from indoor to outdoor is completely rested on the wall which caused that weight of the AC not on hanger.

Anyway, as soon as possible resolve all this issues.

Regards,
Surjendu

I have purchased a refrigerator from LG dealers in Mumbai in 2015. on 10/04/2017 I stopped working after checking it heir representative said circuit board is damaged due to power fluctuation.

Their technology claim says that, their unit can tolerate power fluctuation between 100 to 290 V and no voltage stabiliser is required. So it is a failure and I have to bear a cost of Rs. 9500/- apx. for repairing. LG has quoted false technology and is cheating people. I need unit to be replaced with new or make the refund fully.

Dear Sir,

My Name Rahul kumar form sonipat vill. Dahisara

i purchaes a Air conditioner last year 6-6-2016. last week i callled at customer care regarding my AC service.
after 2 day i got a call from techniqual support for MY AC serivice. i give proper address to executive . after a day later 2 boys come for servicing my AC.

now, they didn, t work propely, and behaviour was also Rude.
thery only clen AC from upper side, dont clear blower of my Ac and dont clean Ac colling pipe and didn, t any other servicing work

i believed that customer service of LG electronics is so good, but after this incident i will not purchase any other item of LG company

now i want to get my Ac servicing again
please check my complan and take proper Action

Rahul Chauhan
[protected]
sonipat haryana
131028

The AMC contract for all other products includes a periodic service, atleast twice / year during the AMC period, but LG AMC fro washing machines, is not providing periodic maintenance checks, but mandating the customer to bookfor a service based on need.
As periodic maintenance is essential to ensure trouble free working condition for the product; without it the AMC seems to be meaningless; or else it has to be charged on the basis of insurance-charges if its covering only the eventualities occuring during the product life-cycle.

Really bad customer service. Got Lg smart tv physical damage on screen. Had complaint on Tollfree to which thy send an engineer to check at my place. He took 300 rs as visiting charge to check fault and confirmed that only display is issue. He asked us to get it replaced for 17000/- which we did. But after replacing display it was showing pink lines on our display to which we complaint Lg again within 2 days. And again same engineer visited at our place and now he is saying motherboard need to be replaced to which another 5000 rs is expense. Which comes to total of 22000 + checking charge of 300 (were only display was problem). It as really disappointing as if I would have went for another tv with buyback it would have been much better deal for us with a year of warrenty for new tv. Now we are stuck and we are not getting any response from Lg regarding same from past 2 weeks even after launching complaints. It's really frustrating and feels like cheated from company. I m using Lg product like washing machine, refrigerator from past 10 yrs and belived it to be best. But feel like time to switch with better company.

I, Shaji P Kuruvilla has purchased a washing machine with serial number T7071TDD dated 6th March, 2017 from an LG dealer, Karnataka Electronics, Kothanur, Bangalore. When the person(Harish) from LG came for installation, he found that the motor is not working. As per his instruction, we asked for replacement. After one week, they brought the new machine and that was also damaged(the body part has bend) and from the outer cover itself, we can figure out its not a new one. We contacted the person from LG and asked for replacement again. He said he will do the needful and whenever I call, he says they will deliver, they will deliver.For the past 3 weeks, I have been following up with him but nothing is happening. It's been more than a month.
I have only one request either refund the amount or replace with a new machine. Physically and mentally tired of this.

Name:Shaji P Kuruvilla
Place:Bangalore

I just bought lg a/c which was installed on monday 10/04/17 and it worked for one night. Yesterday it stopped working all the hard earned money and effort is waste in few hours. I tried calling up to customer care and installed person to come and rectify it, but they didn't even respond. Towards end of they day they call and says they have shortage of technician so they can send only next day.
I want if they have shortage of technician and they were not able to give proper service why are they selling the product in first place.
I bought the a/c from m/s. Rathna fan house, t. Nagar, chennai, tamilnadu, india.
I will not definite recommend lg product and place i bought to any of my friends and families, moreover i will tell them not to buy any lg product from that place.
If you want i can give you my invoice number and contact details, if you are thinking this is fake message.
Hope this reaches to some responsible person in lg. So that he can know what is happening in market for lg products because of poor no worse service.

I have an lg g3 which was bought 1 and a half years ago but unfortunately i am facing some issues with the display of it..and it as mentioned in the box that they will provide one time screen replacement free of cost..now they are claiming that its only valid during the warranty period of the phone..but that wasn't mentioned anywhere..I believe that lg is cheating their customers who bought their phone for such a huge sum of money..

I had an issue with my LG TV and called LG customer care to arrange for a technician. The response was swift and the technician visited my home on the very same day only to tell me that there is an issue with the TV and that I would need to pay Rs 7, 000 to get that fixed if the problem is with the circuit and that it would be Rs 15, 000 if the LED panel needs to be changed. The issue is that i was not told about the exact nature of the problem but the technician was prompt in charging me Rs 748.5 as service charge with out even making an attempt to find the problem.

A sincere advice to all you folks out there. Do not contact the LG Customer support for any technician as they seem to be interested in just charging you for nothing.

It was a very unpleasant experience and I decided not to get the TV repaired by these folks.

Eventually a local repair person fixed it for less than Rs 4, 000 after telling me the issue and taking my explicit approval to go ahead with the repair

1. I had got my old split AC relocated and installed at my residence H No 86 sector 38 Gurgaon Haryana, on 17 October 2016 vide request number RNA[protected] .

2, When I tried to activate my AC in first week of April, I realised that the gas had leaked out. When I complained to the Customer Service, I have been told that the warranty for faulty service is only for three months from the date of installation.

3. Nobody had told me of the limitation of warranty when I got the AC installed. I raise this issue as deficiency of service quality as the AC remain unutilised during the entire period and hence the fault could not have been detected during the specified period. The gas leaked out from the joint where it is connected to the external unit and it probably got leaked out in no time after installation. The only reason I did not keep checking my AC through the winters was the trust and assurance I had in the LG quality. Now I am being told that I can' rely on it for more than three months.

4. I have reached a conclusion that if LG can not maintain quality it is better to get the servicing done from street corner guy as he provides the service cheaper and gives longer warranty.

Looking for a positive response,
Vedpal Yadav
[protected]

Dear lg team

I bought g-5 (Lgh860) and since then, i have been troubled with it in 4th month figure sensor issue & camera problem visited your lg service center kirti nagar for repair job no :rnp[protected]. Again within one month display problem again visit your service center job no :rnp[protected], again within one month some software related problem visited your service center vishal tower janakpuri. Again from yesterday mobile no switched on today visit your service center janakpuri service engineer say need to mother board replacement & all data erase. Forth time visit your service center within 9 months so i want replace my mobile.
My new job sheet no - rnp[protected], dt 08.04.2017

Listen what’s the benefit of purchasing such type of costly phone rs.52000/- and this is all stuff that you provide to your customers. See attached invoice copy.

Kindly do the needful at the earliest so that i will also satisfy otherwise now this time i will escalate this matter.

Hi Lg, my name is Harsameep and I had purchased a Lg G4 10 months ago it is the American variant and hence I don't have a bill and the service centre are charging me 12, 000 rupees for motherboard replacement. My phone is stuck in a bootloop.i have used Lg g2 and G3 in the past and I have trusted ur brand a lot, can u please consider a free motherboard replacement as my phone is 10 months old and the bootloop issue is a manufacturing fault . My contact number:[protected] and I live in Mumbai

I brought a lg mobile k10 m250i on 3rd march and its been a month, now I'm facing lot of problems with that mobile like heating problem slow response and screen is so delicate so, went to the show room where I brought that piece they told to go service center and I went there and they told to go to show room which I brought from, again I went to show room they said that they can't go anything with only service center can do. So I called to lg customer service and they gave me agent number and he said he can't do anything with that . That worst is LG. Not recommended at all . Fed up with lg mobile.