LG Electronics Complaints & Reviews

Really bad customer service. Got Lg smart tv physical damage on screen. Had complaint on Tollfree to which thy send an engineer to check at my place. He took 300 rs as visiting charge to check fault and confirmed that only display is issue. He asked us to get it replaced for 17000/- which we did. But after replacing display it was showing pink lines on our display to which we complaint Lg again within 2 days. And again same engineer visited at our place and now he is saying motherboard need to be replaced to which another 5000 rs is expense. Which comes to total of 22000 + checking charge of 300 (were only display was problem). It as really disappointing as if I would have went for another tv with buyback it would have been much better deal for us with a year of warrenty for new tv. Now we are stuck and we are not getting any response from Lg regarding same from past 2 weeks even after launching complaints. It's really frustrating and feels like cheated from company. I m using Lg product like washing machine, refrigerator from past 10 yrs and belived it to be best. But feel like time to switch with better company.

I, Shaji P Kuruvilla has purchased a washing machine with serial number T7071TDD dated 6th March, 2017 from an LG dealer, Karnataka Electronics, Kothanur, Bangalore. When the person(Harish) from LG came for installation, he found that the motor is not working. As per his instruction, we asked for replacement. After one week, they brought the new machine and that was also damaged(the body part has bend) and from the outer cover itself, we can figure out its not a new one. We contacted the person from LG and asked for replacement again. He said he will do the needful and whenever I call, he says they will deliver, they will deliver.For the past 3 weeks, I have been following up with him but nothing is happening. It's been more than a month.
I have only one request either refund the amount or replace with a new machine. Physically and mentally tired of this.

Name:Shaji P Kuruvilla
Place:Bangalore

I just bought lg a/c which was installed on monday 10/04/17 and it worked for one night. Yesterday it stopped working all the hard earned money and effort is waste in few hours. I tried calling up to customer care and installed person to come and rectify it, but they didn't even respond. Towards end of they day they call and says they have shortage of technician so they can send only next day.
I want if they have shortage of technician and they were not able to give proper service why are they selling the product in first place.
I bought the a/c from m/s. Rathna fan house, t. Nagar, chennai, tamilnadu, india.
I will not definite recommend lg product and place i bought to any of my friends and families, moreover i will tell them not to buy any lg product from that place.
If you want i can give you my invoice number and contact details, if you are thinking this is fake message.
Hope this reaches to some responsible person in lg. So that he can know what is happening in market for lg products because of poor no worse service.

I have an lg g3 which was bought 1 and a half years ago but unfortunately i am facing some issues with the display of it..and it as mentioned in the box that they will provide one time screen replacement free of cost..now they are claiming that its only valid during the warranty period of the phone..but that wasn't mentioned anywhere..I believe that lg is cheating their customers who bought their phone for such a huge sum of money..

I had an issue with my LG TV and called LG customer care to arrange for a technician. The response was swift and the technician visited my home on the very same day only to tell me that there is an issue with the TV and that I would need to pay Rs 7, 000 to get that fixed if the problem is with the circuit and that it would be Rs 15, 000 if the LED panel needs to be changed. The issue is that i was not told about the exact nature of the problem but the technician was prompt in charging me Rs 748.5 as service charge with out even making an attempt to find the problem.

A sincere advice to all you folks out there. Do not contact the LG Customer support for any technician as they seem to be interested in just charging you for nothing.

It was a very unpleasant experience and I decided not to get the TV repaired by these folks.

Eventually a local repair person fixed it for less than Rs 4, 000 after telling me the issue and taking my explicit approval to go ahead with the repair

1. I had got my old split AC relocated and installed at my residence H No 86 sector 38 Gurgaon Haryana, on 17 October 2016 vide request number RNA[protected] .

2, When I tried to activate my AC in first week of April, I realised that the gas had leaked out. When I complained to the Customer Service, I have been told that the warranty for faulty service is only for three months from the date of installation.

3. Nobody had told me of the limitation of warranty when I got the AC installed. I raise this issue as deficiency of service quality as the AC remain unutilised during the entire period and hence the fault could not have been detected during the specified period. The gas leaked out from the joint where it is connected to the external unit and it probably got leaked out in no time after installation. The only reason I did not keep checking my AC through the winters was the trust and assurance I had in the LG quality. Now I am being told that I can' rely on it for more than three months.

4. I have reached a conclusion that if LG can not maintain quality it is better to get the servicing done from street corner guy as he provides the service cheaper and gives longer warranty.

Looking for a positive response,
Vedpal Yadav
[protected]

Dear lg team

I bought g-5 (Lgh860) and since then, i have been troubled with it in 4th month figure sensor issue & camera problem visited your lg service center kirti nagar for repair job no :rnp[protected]. Again within one month display problem again visit your service center job no :rnp[protected], again within one month some software related problem visited your service center vishal tower janakpuri. Again from yesterday mobile no switched on today visit your service center janakpuri service engineer say need to mother board replacement & all data erase. Forth time visit your service center within 9 months so i want replace my mobile.
My new job sheet no - rnp[protected], dt 08.04.2017

Listen what’s the benefit of purchasing such type of costly phone rs.52000/- and this is all stuff that you provide to your customers. See attached invoice copy.

Kindly do the needful at the earliest so that i will also satisfy otherwise now this time i will escalate this matter.

Hi Lg, my name is Harsameep and I had purchased a Lg G4 10 months ago it is the American variant and hence I don't have a bill and the service centre are charging me 12, 000 rupees for motherboard replacement. My phone is stuck in a bootloop.i have used Lg g2 and G3 in the past and I have trusted ur brand a lot, can u please consider a free motherboard replacement as my phone is 10 months old and the bootloop issue is a manufacturing fault . My contact number:[protected] and I live in Mumbai

I brought a lg mobile k10 m250i on 3rd march and its been a month, now I'm facing lot of problems with that mobile like heating problem slow response and screen is so delicate so, went to the show room where I brought that piece they told to go service center and I went there and they told to go to show room which I brought from, again I went to show room they said that they can't go anything with only service center can do. So I called to lg customer service and they gave me agent number and he said he can't do anything with that . That worst is LG. Not recommended at all . Fed up with lg mobile.

We bought LG TV - Model - 47LW6500 in 2011. The Manufactured date of the TV is July 2011.

On 31/03/17, I raised a complaint wrt to my TV .
Request Number : CNP[protected] .
The technician visited and said the mother board is gone. He informed that the board is unavailable.

On 1st Apr, I again raised my inquiry with the above complaint copy.

Received Date : 01/04/2017 22:47 27
The type of inquiry : Parts or Accessories

"Can I know when it will be available and when can I expect the replacement. Requesting to speed up the process as it is holidays time. Attached is the complaint copy. "

I didn't receive any call. So I proactively called the Helpdesk. They gave me 2 no.s in Bangalore region, with whom I should be Enquiring about Mother Board. I got the same answer from them as well. They were also suggesting me to sell the TV as I get 15% discount as still 6 years is not up (provided I have invoice).

As, it didn't solve my issue. I asked the next escalation person. I was provided the email id. "[protected]@gmail.com". It is 3 days that I have sent email to them and no response till now.

My only concern or issue is, if a company like LG says mother board manufacturing for the said model is stopped (for less than 6 years of manufacturing date), then can I rethink to invest in LG. The TV cost was around 1.5 Lakhs. So where is the value for our investment.

My suggestion would be, spare parts support should be there for atleast 10 years. For Small articles like Washing Machine, Microwave most of the companies give spare part support till 10 years.

I didn't have any complaint with TV till now. But on customer request you should be giving the spare part, though you may take certain amount of time.

I purchased led tv (42lb5820 - full hd smart tv) from lg on 17th august 2014. From last week onwards, i can see a white spotty circles on the screen while watching tv. I contacted the technicians and got to know that i need to replace the back light panel which costs me around 10000

We are investing so much money on brands like lg with a trust that it will last longer.
I spent around 56000/= for the tv thinking it will last long. But, now i feel there is no worth in these brand values and looks like lg is delivering faulty/bad quality products to the customers and cheating the customers with their brand value.

Its better to buy sony or samsung which are much reliable when compared to this fake company.
Really lost the trust which i had on this brand.

Rajeev
[protected]

COMPLAINT AGAINST FAULTY COMMISSIONING OF SPLIT AC.

My booking having no. RNP[protected], Dtd.28.03.2017 made through customer care number had been forwarded to your authorized service centre M/s Techno care, Jabalpur for re-installation of split AC; which was earlier removed from my old house at 1453- Vijay Nagar, Jabalpur in the month of Dec.2016 by other service engineer of LG against my request booked on 16.12.2016 through your customer care number.

The technician sent by M/s Techno care, Jabalpur on 29.03.2017 had not performed their work efficiently and in proper way. Even after the installation of system, they did not check it whether it is having proper cooling or not. They also did not check any leakage for refrigerant gas in the system after connecting the pipes. Probably this lead to leakage of cooling gas from the air conditioner.

Further the supply cable was not properly traced and most of the cable was outside the building with outer unit of ac. To overcome this problem I had to purchase extra cable for connecting the supply up to the point made in room for air conditioner. After the work completion they failed to give the money receipt / invoice for work.

As the air conditioner was not performing properly with negligible cooling and the Techno care office was not attending my telephone calls to overcome this problem; I filed a request at your customer care number for attending the problem. After the interference of your local engineer Mr. Nitin Shrivastava, the LG technician visited my house on 01.04.2017 and after checking they had intimated that the refrigerant gas is leaked.

Since both dismantling and re-installation work has been done by the authorized service staff of LG, hence the leakage of gas from the system is due to carelessness of the LG workers and not from my side; even the work was performed in a gap of three months.

As such the additional expenditure of Rs. 1500/- incurred by me towards filling of gas on the system should be reimbursed to me. The details of money invoices are as under:-
a. Invoice No. 01644 dtd.29.03.2017 towards installation of ac amount Rs.1500 +S.T.
b. Invoice No. 0127 dtd.01.04.2017 towards gas filling charges on ac Amount Rs.1500/-

Ajay Shrivastava Mob.- [protected]
668- Shakti Nagar, Jabalpur

I have purchased a NEW split AC on 31.3.17. Till now they have not installed the AC. Problem is they have no time for installation. I need specific time for installation and they are unable to provide it.

If you have busy schedule then please do not purchase AC from LG. They are customer unfriendly.

Call is not attended by faridabad LG service centre. LG customer care is very unfriendly. So, think & talk before your purchase.

Facts of issue.
1. Updated my LG nexus 5x to Noughat 7.1.2. It updated successfully.
2. The very next day Boot Loop issue started.
3. I took to the LG Authourised service centre. They give all excuses such as
A. Warranty period over, you have to pay for software installation and also the phone may go dead.
B. And you would have not installed the update properly.. he means the official update..
3. Then contacted customer care. They tell no warranty for software.
And i just wanted to know do you think the customers are a joke ??
A update is provided by google and LG is approving and giving to its customers and of there is bloat in the software.. who is responsible?? Customer??
Or should i ask google for it ??
And how can LG that it is not responsible for the software and no warranty.There is no proper reply by the customer care. Lame excuse by authorised service center.
Please dont take a customer for a ride.. this is very unpleasant on part of LG.
If you consider me as a valuable customer, address the problem immediately

I had purchased LG airconditioner on 21/04/2016 from M/S Yadav Refrigeration, Chaturbedi Complex, Navjeevan Vihar, Vindhyanagar, Singrauli, State- MP. The model is LSA5WT5D, sl. no. 604NAUT030614 for inner and 604NATK031809 for outer. I have repeatedly requested the owner of the shop for warranty yearly servicing of the airconditioner in his mobile number [protected] but till date he has not sent his service person for servicing. It is also heartening to tell that since installation of the airconditioner, the owner of the shop has not enquired about the performance of the aircondioner. Sir, I am proud owner of several LG products such as one microwave, one 285 CC Refrigerator, one washing machine, one window AC which were purchased from other dealers in Dhanbad and Singrauli. They had provided excellent after sales service. The performance of the products were also very good. Seeing the above performance of your products and after sales service and good customer care of the previous dealers, I had purchased the split AC from the dealer, M/S Yadav Refrigeration, otherwise I would go for other airconditioner company. As such, you are requested to kindly take suitable action for servicing of my airconditoner. I also request you to take stringent action against M/S Yadav Refrigeration and delist the dealer from dealership for their poor customer care and after sales service - K K Gangopadhyay, C-110, Sector - 4, Nigahi Colony, NCL, District - Singrauli, State- MP, Pin- 486884.

This is third reminder am sending for the sem complaint.i hd purchased wc on 28th march 2017 and ur executive has nt yt visited ma house for installation.he kept on postponing the sem.i only hv to cntact him, and he is bsy.am i fool to keepon calng him.i do hv ma work priorities.act acordngly as soon as possible.ask him to lift phn by himself only and nt sumone else saying he is out of station etc..and nt 2 kep it o8 f range.

I have purchased a 1.0 ton split A/C from LG model no. LSA3EW3V
A/C is still in warranty and currently under AMC (annual maintenance contract) of LG as per their "happy living plan" which has designated the service centre as Comfort point located at Goregaon east.

The A/C has been giving problems from the point of purchase to which service technicians have been taking the compressor for refilling refrigerant on a regular basis and no other fault finding done to find out the cause and promises of this time it will be OK.
suffered a breakdown again on 24th march 2017 to which service engineer took the compressor yet again and after 1-2 days returned it saying that a component is damaged which is not manufactured anymore.now this A/C sits in my house where they have left it unconnected and open

I then asked the service centre a solution since compressor is still in warranty and presently still under AMC to which i have been given mr. parag sharma /mr. jay chaurasias ph. no. whose solution is to buy a brand new a/c through a buy back scheme and will get only 30-35 % price reduced on the new A/C I purchase.

I have been calling/messaging him on a daily basis since 28th march 2017 and recieve very little hope of a good solution.

this compressor has been under contract with the service centre since the start and the problem is recurring from that time itself showing either service centre staff incompetence to notify me that a/c purchased was defective from the start itself or gross negligence from technicians dealing with AMC's

I have called the LG customer care number [protected] countless number of times and they keep giving some bogus contact numbers which never connect or mr. parag sharma /mr. jay chaurasia from comfort point lg service centre as the contacts whose contacts are always busy/unavailable.

Is this the benefit of buying products and taking their AMC's from LG??
Request LG to take responsibility and replace the faulty unit or provide me with a new one and give me a persons contact number from LG who can help me with this problem

I had made a complaint to LG customer care regarding service & repair of my AC on 29 March (RNP[protected]But service engineer came only after 3 days that to after calling and requesting him 4-5 times.Service was not complete where he just washed outdoor unit with half bucket water.For this he took 600rs.He also demanded 700 rs for repair from senior engineer.He was even very arrogant and told us that company works like this.After this service centre not taking my calls.Again i made complaint to LG care explaining them everything on 3 April RNP[protected].But still no response from LG service centre.

We bought an LG AC from Pravin Electronics, Near Mundhwa Bridge, Pune on March 19th. They sent people to install the AC on 20th. The 4 individuals who came did not do any tests or cover the hole after they finished installing due to which water started leaking inside the room on the same day.
We called 10-15 times, literally pleading, after which, the same guys returned and fixed the leak issue. However, they had to reinstall the AC to fix the leak, and when they did so, they left a huge gap between the AC and the wall.
We have complained and called the customer service helpline and spoke to several individuals several times however they keep telling us they will come but they don't.
We spoke to a manager also on +91-[protected] and we whatsapped the pics of the gap to him, he said he will call us back after investigating and then has stopped answering our calls. Today we got the customer head's number from the help line, Sarika @ [protected] but she is not answering either.

It has been 2.5 weeks since we bought the AC. Can someone please take a look at this complaint and send someone over to fix this issue?

RNP[protected]
GCP[protected]

I purchased splt ac of lg from memorex home applaices pune

on 29th march2017. invoice no is15-16/7975dt[protected].Assurence was given that the same would

be installed by 31st march 2017.But not done so far. I made number of calls

to their customer care service and sms service but all were frutile. I am very much disappointed with this very very poor service of LG electronics and non caring attitude of the co.

s, d, moharir

mobile no [protected].