LG Electronics Complaints & Reviews

MY split Lg AC purchased 3 year back is out of order now, two week back company people informed, they came and assured to repair the fault in 24 hours but it took 72 hours, just to fill gas. After 6 hours again it was not working and company informed, they are contacting ang promising time and again to repair just on phone but the AC is still in same condition. Either the product is of low quality or the company is irresponsible to take care of customer's complaint. I will have to sale the product as a crap and go to consumer court only if the problem is not solved in two days. Residence: 98, Deep Enclave, Near Royal Nursery, FGC-LOHARKA BYPASS, Amritsar. ph... [protected]

In mid August, 2013 my fridge stopped working & gas was refilled. The refrigerator stopped cooling on 7 Sept 2013. During the engineer visit I told engineer that the gas had been filled in August. However he insisted that it was gas leakage & the filter needed change. A few days after this repair, the fridge stopped cooling again. A different engg came who said it is problem of gas leakage & this time fridge would need to be switched off for 24 hours to clear a blockage in the gas pipe. After 24 hours another engg came & said gas filling person would come next day. That day I escalated the problem so an engg (expert) was sent. He said problem is in the thermostat & changed it on 20th Sept. My fridge was effectively off for 48 hours. Again a few days later fridge stopped cooling again. The engineer who visited, said fridge needs to be switched off for 24 hours so that he can check problem. When I refused to do it, he agreed to see if the problem could be diagnosed same day. When he saw the back of fridge he said the fan which cools the compressor has stopped working so its motor needs to be changed & came next day (30th sept) and replaced the motor. A week later, on 7th Oct the engineer who visited said the thermostat replaced earlier (on Sep 20) was of an incorrect model so needs to be changed. I was asked to switch off fridge so that part could be replaced. On 8th I escalated problem again & had to make calls to have engg visit at time promised. This time again, a different engg visited. When his opening statement was "what is the problem" i made another escalation call asking if he is carrying the reqd part. The thermostat has been replaced again today (8th Oct). Again I've been promised there will be no problem after this. So far I have had multiple service engineers visit, who to me appear to lack the basic understanding of the problem & are doing hit & trial, since the problem is not getting resolved. Im very kindly assured that I will not have to pay service charges however they fail to understand that the cost in terms of having to discard rotten food is much higher, not to mention cost of my having to run my room AC round the clock to preserve raw vegetables & fruits!! The only positive in this whole episode has been that the engg comes within 24hrs of registering complaint. Im told that on escalation my problem is being discussed & then engg sent. However, as a customer Im extremely dissatisfied since my problem has not been resolved for a month now!!

Helo, We are unfortunate buyer of LG SPLIT AC. We bought FIVE (5) UNITS, LG SPLIT A/C on 07/04/2013 from BHARMAL SALES, VADODARA. Detail about invoice of the said A/C is, INVOICE NO: R-2012LGSUR0955-991 AND 2012LGSUR0955-992 . Out the said FIVE unit one unit bearing, serial no: 30INARVO10150, AND PRODUCTIO NO: ISN5AC3FF1.AN76UD1, has been malfunctioning from the day one. We are never satisfied with the performance of the said unit. But, for last two days, the performance has gone even more south and virtually no cooling whatsoever. Suddenly it stops functioning for long time. We made complaint for the same with BHARMAL SALES, VADODARA, but got really a very very shocking and appalling response . We have been said that, it would take a month or so for repairing work of the A/C. As very onset we wrote, we are unfortunate buyer of LG product. We had been cautioned about poor quality and ever more poor customer support, but, we ignored it to our detriment. We are repenting to have purchased such a lousy appliance. Instead we ought to have bought PANASONIC, A/C. Any way one mistake is too many, we would now never ever go for any product from LG, and our bad experience should deter our near and dear ones from going for any product of LG. Let us conclude with golden words, for your benefit, that, A SINGLE SATISFIED USER OF YOUR PRODUCT WOULD FETCH YOU 100 MORE BUYERS, BUT ONE DISSATISFIED CUSTOMER WOULD TAKE 1000 AWAY FROM YOU. Let us hope wisdom prevails upon LG people and our issue is addressed sooner than later. We believe, the unit in reference is with INHERENT CRAFTMAND AND MANUFACTURING DEFECT, WHICH NEEDS TO BE REPLACED WITH A NEW AND PERFECTLY FUNCTIONING UNIT. Regards, Ibrahim Bhaisaheb [protected] ibhaisaheb.[protected]@gmail.com

i went to a lg store at real tech park, vashi, navi mumbai. i wanted a 32 inch tv that i could use as a monitor via hdmi connection. i went in the shop and i asked the dealer what was the frame rate of 32ln5110 tv and he replied 100hz. i asked him about the frame rate many times clearly mentioning the term "frame rate" and he always replied stating the frame rate to be 100 hz. i bought the tv and i noticed while playing a game that frame rate is not up to the mark. i checked it out on internet and saw that the frame rate of the tv was 50hz and mci was 100. i contacted the dealer about the problem and he replied that by frame rate he meant "motion clarity index" and they are one and the same thing. i told him that frame rate of the tv is actually 50hz and then he replied that the mci is 100. he is telling that he cannot do anything about it. he called me to the shop so that he could explain me what mci is. he sold me a product based on false information which is now of no use to me.

Bad product support & bad quality product (Lg product is not working) To whom it may concern. Product model no. Model name : lg single door 285beg Bill is also attached Sir, i m frustrated after buying the lg refriegerator product and i m not satisfied with the service of this product. I bought the lg fridge 285beg5 on dated 08th june 2013 now i have a lot of trouble at present it is not working. There is a major problem the refrigerator is not working I have registered a lot of complaint but no one has resolved my problem Your engiineer visited a lot of times and tried to resolve but they could not be able to do it even they tell me that they will replace it as early but i did not response just they give us a mispresentation Kindly register my complaint and replace my refrigerator was bought. If the lg refrigerator is not put into use by you or your authorized representatives, i will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed. I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem i have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs. I have very bad experience with lg product. Even i don't know where i suppose to go with my complaint. What should i have to do? Should i never purchased again lg product, even not suggest other to buy lg product. I am requesting you to see the matter and try to solve my problem. Kindly collect the attached file i am sending the invoice/cash memo with this email My proper name and address is... Ashwani kumar (M) [protected] (M) House no 827 Railway road durgra dwar colony Landmark malhotra sweet shop Near deoband railway station Deaoband up Bill is also enclosed with this email

Complaint regarding LG Electronics India Pvt. Ltd -1.5 ton Split Air Conditioner I am the owner of 1.5 ton LG split Air conditioner bearing Sl. No.005NLYX001786 and Model No.LSA5LPAF6. The original invoice/bill is not traceable but to the best of my information the air-conditioner was purchased by me in July 2010. Subsequently I have entered into an Annual Maintenance Contract (AMC) with M/s. LG Electronics Pvt. Limited vide HLP No. : MJ 038983 on 25th March, 2013 against payment of Rs.2391/-(Rupees two thousand three hundred ninety one). The comprehensive AMC started from 25.03.2013 and was to end on 26.03.2014. On noticing that the air-conditioner was not giving required cooling, I registered a complaint with LG Electronics helpline No.[protected] on 21.09.2013 at 09:43 AM and the complaint No. provided was RNA[protected]. The reason mentioned in the SMS from LG Electronics received by me was (Gas charging). Subsequently, an Engineer from LG Electronics visited my residence and informed that the air-conditioning unit requires refilling of gas. As for the next 5 days, there was no further repair/service support from LG Electronics, I spoke over phone No.[protected] with LG Electronics, Noida service center. At the service center my call was eventually put through to Shri Sudhakar Tyagi (Cell No.[protected]) who informed me that one particular spare part required to repair my air-conditioner was no longer in supply by LG Electronics and as such my air-conditioning unit could not be repaired. He advised that I should submit a photocopy of the bill/invoice relating to purchase of air-conditioner along with a copy of the AMC receipt. He also suggested that I should make a request to LG Electronics Pvt. Ltd. to refund the depreciated value of the air-conditioner as the Company is unable to repair the same. As my air-conditioner was purchased in July 2010 I was unable to understand how a reputed Company such as LG Electronics had discontinued spares support to a fairly new product and therefore requested that I be allowed to speak to his superior. After constant persuasion, I was provided with the cell Number of one Shri Sameer Dhiman (Cell No.[protected]), Sales Manager, LG Electronics, NOIDA. I spoke to Shri Dhiman on 3.10.2013 during which Shri Dhiman repeated the same suggestions earlier given by Shri Tyagi. During my conversation with him on 3.10.2013, I specifically requested Shri Dhiman to provide to me in writing, the exact reason for the inability of the Company to repair the air-conditioning unit and also to spell out in writing the offer regarding payment of depreciated value. Shri Dhiman refused to provide either of the above. As my queries and requests had not been complied with, I requested Shri Dhiman to provide me the name and cell no. of his superiors. After my innumerable requests, Shri Dhiman provided me with cell number of the person who he claimed to be his superior i.e. Ms. Puja Mathur (Cell No.[protected]), Branch Head, Ghaziabad. On contacting Ms. Puja Mathur on the aforesaid cell number, the person flatly denied being the superior officer of Shri Dhiman and claimed that Shri Dhiman was infact her boss. Therefore, the facts are that 1. LG Electronics has discontinued spares support to their product which was sold by it in the year 2010. 2. LG Electronics entered into an Annual Maintenance Contract for a product for which it did not provide spares support. 3. LG Electronics is neither repairing my Air Conditioner, nor providing me in writing, the reasons for its inability to do so.

Dear Team,

I have purchased one LG Microwave in[protected], unfortunately my Microwave was dad in dated[protected], I have registered my complaint on dated[protected] than executive has come n tell me the my microwave is repaired in 3 or 4day but they will not done this in 3 or 4 days. Than executive came on[protected] n cheak the microwave n take the microwave with him n than after his not responding my lg customer care tell me that they are helpless.

. Please help me n resolved my problem .

Thank you
Priya Howladar
([protected])
.

I have bought a LED of LG, DELHI After one year one month of purchase its MAIN CARD got damaged as there was no picture visible and only sound was coming.I complaint for the same to the LG Authorised service center. They said it needs to be changed and they changed it for an amount of INR 6000 on dt: 29/09/2013.I request you to please help me in this regard as I am completely cheated by the company, first with the product.NEXT TIME WILL NEVER THINK TO BUY LG PRODUCTS... THANX

I, Dipak Mahajan have purchased LG Plasma TV in 2010. Within 2.5 years, it started malfunctioning. This definately raises a big question on the quality of LG TV and products. I have another TV from "SHARP". Its 8 years old and still not even a single repair or complaint from my side. Moreover, when i raised a complaint for repair, the customer executive told that i will get service in 48 hrs. It been more than a week now, but no one has come to provide the repair service.

There was cooling problem in our fridge of LG make for which we lodged complaint with LG on 1 sep 13 since then they have changed the compressor charged us Rs 5000 took the fridge to their workshop for 5 days but the fridge is still not working instead of multiple mails to LG and complaints to their call centre. The last complaint no was RNA[protected] DT 23.9.13. PLEASE HELP.THANKS

we have purchased a lg split air conditioner on 10.07.2010 which is still under guarantee period. compressor is being faulty, ac is not working since 1 month . we have already complaint many times. but we got a very poor response from LG. kindly look into the matter seriously.

http://www.lg.com/in/mobile-phones/lg-Nexus4-E960-mobile-phones Price of this phone abroad is $249 i.e. near around Rs 15000 in this poor economic market(1 US Dollar equals 62.63 Indian Rupee) And in India it is Rs.25999. I think if this gap is reduced it would help me..!!! Link is Here! I dont understand this! Please help. I really need this product! And how could you do this. this is year 2013 and a company like LG is doing like this and rest of the online store like flipkart are selling these product with hundred rupees less!! How this is possible!!! Really a matter to be looked upon!

i have purchased LG split AC in march 2012. in august 2013 it stopped cooling so i had registered complain for its service. service engineer from LG came on[protected] for inspection my request id ( RNA[protected]). he told that there is some problem in the condenser of the outdoor unit and it wont be repaired here, hence it has to be taken to there workshop, so i asked them to take it but they had asked more money for transportation, hence i took their address and left the outdoor unit to service station at bharuch office (gujarat) and asked them to repair soon. they assured me that it will be done in 4 - 5 days. but with regret i have to say that till today i have not recieved my split ac's outdoor unit repaired. i tried to call LG service centre for 7 days but still no response hence i again compliant to LG customer care regarding my issue, with request id (RNA[protected] on[protected]. and i was told that the authorised person from service station will contact me. but no response. its 20 days by now. than i some how took number of customer care officer Ms. ankita desai (M:[protected]) from call center, but she didnt even pick the phone nor replied. so again i called call centre for some one more responsible and superior, than i was given no. of area service manager Mr. chetan rajani (M:[protected]) and over the phone presented my issue on 14-09-13, and he assured me that i will get it repaired by 17-09-13. but still i haven't recieved, so on 19-09-13 again i reminded him of his commitment and told me that it will be delivered same day, but again i hah not. so again on 20-09-13 i called him asking for such irresponsible nature of the company for after sales service what are we supposed to do, so he told me that he will check with his service center and inform me, but till today i have not recieved any response nor the outdoor unit. its being 1 full month.

WAITING FOR THE RESOLUTION FROM LG ON THE FOLLOWING COMPLAINTS NOT Dear Service Lg India I am Nilesh Gotecha from Satellite Ahmedabad (380015) Gujarat. We had after various research and identification and wastage of time selected LG Refrigerator. It was our misfortune that we had purchased LG Refrigerator model No PMG314. 1) Very outset, he seller delivered it almost 7 days late as the same was NOT in the stock. It was delivered on 10th September 2013 WE THE CUSTOMER PUNISHED 1ST TIME 2) Secondly, fridge was installed and being new fridge we have purchased all the stuff/consumable and spend almost[protected] on various storage - WE THE CUSTOMER PUNISHED 2ND TIME 3) Very Next Day new Fridge Stopped working - WE THE CUSTOMER PUNISHED 3RD TIME 4) Engineers visited and confirmed that fridge is faulty and then went away - WE THE CUSTOMER PUNISHED 4TH TIME 5) No body called up from LG, we had called across without any call and update from anyone - No apology whatsoever for the very reason that such a costly product is not working and is being defective. Why no apology because we are the fools - the customers - WE THE CUSTOMER PUNISHED FREQUENTLY THE 5TH TO 10TH TIME 6) Blank day, our miseries, child had to go to school without milk no calls from LG and we have to do treasure hunt, who is who in the LG - why should they bother even when the faulty fridge is delivered, what is the problem with them - any one who has suffered is us. WE THE CUSTOMER SUFFERED FOR 11TH TO 20TH TIME 7) We got the numbers of some Triphati, nisha and we have called atelast 50 times to them along with the calls to toll free WITHOUT THE SINGLE CALL FROM YOUR SIDE. We are lucky if our numbers are lifted by them. We will be obliged if they will speak with us. WE THE CUSTOMER GET HUMILIATED AND SUFFERED FOR 21ST TO 100TH TIME 8) Aftr the round tables and frequent calls from our side your some GOD from LG has obliged us by announcing the options that either we wait fro 15 days for the replacement OR TAKE REFUND. Either you accept this OR GO TO HALE because we have sold you now its your problem - suffer it for the lift time. Should we still count the time we get humiliated or suffer?? NO ESCALATION NUMBER IS GIVEN TO US WHATSOEVER EVEN AFTER REPEATED DEMANDS. YOUR SERVICE TEAM AND MEMBERS OUT HERE ARE ARROGANT AND WE ARE NOT READY DEAL WITH ANYONE OUT HERE. Please note that it is we who had made outbound calls more than 50 times and after that your rude and non consumer friendly resolutions of refund is NOT acceptable to us You have only 2 options left with you to resolve: 1) Give us better model of the same capacity AT NO EXTRA CHARGES - We do not have trust on the current model PMG314 neither have patience to wait 2) If you want to refund refund the amount we paid for the fridge, plus the difference that we will have to pay for the purchase of the other brand fridge of same capacity plus Rs 10000 for our spoiled material plus Rs 25 lacs for the humiliations that we have suffered from the LG PLEASE NOTE THAT WE ARE NOT READY TO SPEAK WITH ANYONE FROM GUJARAT AND WOULD ENTERITAIN CALL IF SOMEONE SENIOR, CONSUMER FRIENDLY SENIOR PERSON SPEAK WITH US. Give you time till Monday 23/September /2013 afternoon 12 PM to respond to this email with the resolutions from either of the above alternatives ONLY. We will also file consumer complaint with the consumer forums and would make it sure that you refund the same with the compensation. It is also sure that we wouldnot buy any LG products in future with this kind of approach. Sufferer - Nilesh Gotecha

Dear madame/Sir, Most humbly and respectfully. This is to inform you that I purchased LG LED 42LA6620 TV on 07.09.2013 from your showroom Aditya Vision located at Khajpura, Bailey Road, Patna 800001, Bihar. On 15.09.2013 the screen of the TV went black and after that it was unable to start. I complained the matter to your service centre, Patna. To my utter dismay, I was provided servicing only on 18.09.2013 at 1930 hrs.Sir, LG is a name of super brand and not some cheap Chinese brand. I have always preferred purchasing LG brand. Therefore I request you to kindly replace my faulty set with a fresh one and set an example. When I tried to talk to your Service centre heads at Patna Mr. Irshad and Mr Sushant, they did not bother even to listen to my plea and put my cell number in reject list. I am seriously hurt with the apathetic and lackadaisical attitude of your service centre management. May be because this the first time I am dealing with the management. I hold high esteem for LG's management. If some lowly managerial staff behaves like some cheap Chinese company management, its a matter o[censored]tter disgust for the top management. After what has happened to me, how dare I recommend somebody to by your product? Please provide me the e-mail address of Global and Asia Pacific heads. I am also going to lodge my complain and request to Arthur Huang - Vice President sales, Bon Joon Koo - Vice Chairman/ CEO and Havis Kwon President and Ceo Asia Pacific if my request remains unheeded. I hope my request for replacement of faulty TV set will be conceded soon and for this act of kindness I'll ever remain grateful to you. Please disseminate this mail to all the concerned heads please. GOPAL TEWARY[protected] Mobile: [protected], [protected], [protected], [protected]. B-203 Deva Aptmt, Sheikhpura, Patna 800014.

I have made a complaint for non working of my tv on 27.08.2013. The technician came & on checking, he determined that the IC of the tv is faulty & needs to be replaced. He than informed that it will take about a week for the part to arrive. After a week he replaced the IC but the tv did not start so he informed that a new part will be available after a week. Later on he came back & removed the entire kit for testing & since than there is no response as to when the tv will be made in the working condition. Neither the lg complaint section nor the area in charge for such parts viz M S Services in malad west have been replying as to the status of my complaint. On the contrary the operator at M S Services is rude a & I am not able to speak to the manager as the operator neithe transfers the line to him nor does she give his/her phone number. Even after 20 days the tv is neither repaired nor any information is made available as to its status.

id : RNA[protected]. The above said LG wahing M/C was billed @ 12.52hrs of 09.09.2013 in Vivek Ltd, Tambaram II, and delivered by late @ 19.30hrs of 10.09.13. Beyond the repeated reminders given to LG customer care and service centre for installation, still nothing is done.

Please provide as much information as possible.
Hello Sir,
I had purchased LG model number GL-225FTD5 and serial number BMTZEBN(IN).The compressor is not working its lost the cooling gas.The service engine told me the expense around 1500 indian rupess.Althrough my compressor is having 4 year warranty.

please resolve this issue

Hi, This is a message to point out your absolutely shoddy customer service. It has definitely put me off buying an LG product ever again. I lodged a complaint for a malfunctioning microwave oven on your toll free helpline. 2 weeks later I am still waiting for the problem to be fixed and to top it all off, when I contact the toll free number again today, I am redirected to contact the service centre ??!!. I call the service centre and they ask me to lodge a complaint again at the toll free number ? What customer experience exactly do you think you are providing ? This is THE most incompetent one I have come across in a long time. My complaint #s: [protected] [protected] Yes, you read that right.....I had to complain twice! VIvek Sharma [protected]

I have recently purchased a Fully Automatic, Top Load washing machine Model: T80CME21P (Serial # 306NWPL027832) on 11-Aug-2013 from Bajaj Electronics, Hyderabad. The machine has developed a fault with its Gearbox and Clutch Assembly just after 20 days of purchase. The spin operation of the drum is causing a loud screeching noise even if the machine is operated without any load. I had raised a service issue for this (Ref: RNA[protected] on 8-Sep-2013 and the machine has been inspected by an LG Technician and also by a person from LG Technical Support. Both technicians confirmed this to be a fault of the Clutch/Gear Assembly. Since the unit is less than 1 month old with a confirmed problem with the Gear Box/Clutch Assembly, I want to get a FULL REPLACEMENT of the faulty machine with a new one on PRIORITY. I do not want LG to service/replace any parts which themselves will actually make the entire system more unreliable. You are requested to process this replacement claim on priority and revert with a confirmation. I tried contacting the LG-Customer Care Officer (Ms. Rajitha) on the cell number provided by Customer Support but all my calls went un-answered. -Ashish Mathur.