LG Electronics Complaints & Reviews

Hi,


My name is Arun Sagar , am from hyderabad, Andhra Pradesh , India .


I purchased a LG Home Theatre ( Model LG HT BH7430p ) on May 6th , 2013 spending Rs 35,000.

The installation engineer came after 3 days to my home where i was promised that he wil come within 24hrs after the delivery of the product.


He didnt bring his equipment to complete the installation process where he promised me that he would come again, but again.... only after i called the customer care he came and completed the installation.


After a few days i complained to the customer care that the USB port is not functioning where i found myself that am not using the correct usb port which is actually infront of the Blu ray palyer ( am using the back dummy usb port ) which means your installation engineer literally failed to educate me about my product .


Finally again after a month or so the correct usb port stopped working, its not detecting the usb drives nor HDD so as usual i raised a complaint on 20th June 2013 ( LG id - RNA[protected] and this time another engineer visited my home and again not on the promised date , and this guy forgot to bring his own usb drive to check ,he removed my whole Blu ray player and checked and said he would come back again next time with his own usb drive ....after he left i found that he didnt insert all the components properly where the buttons on the blu ray player stopped working .......unfortunately i was out of town for 3 weeks as my dad met with an accident n this engineer never checked with me the progress of our problem ..........

i came back to my room and called the customer care again and filed a new complaint on July 15th ( LG id - RNA[protected] and again the same old story as no one bothered to contact me and i even called a manger named rajitha( num was given by the customer care guy ) where she never answered my call...she called me back only after i sent an sms about the disgusting service am getting from one of the most reputed organizations in the world...finally an engineer came to my home on July 20th and confirmed that a board (smthing like a mother board in a pc ) is damaged inside the Blu ray player and it will alone be replaced .......wow wow wow what a product and service from one of the giants in consumer market .

am really wondering whether i bought a product from a local shop or from an MNC ...do we really think that this is LG ???????????????

It is to my utter dissatisfaction that I write this mail and have to knock at your door as I feel cheated by LG Mobile phone department . I am continuosuly facing problems with the LG nexus device since buying it from Mobile Store in Kolkata from their Gariahat Branch .I should have taken a samsung or iphone and would be recommending that to my colleagues as well . The following are the complaints as of now -
1. The phone gets heated up abnormally even while talking just 5 minutes on it . Such is the heat generated that its impossible to hold it .

2. The outgoing voice call is not audible and the receivers always complaint on this .

3. The phone s battery life is pathetic with battery draining off every 1 hour even without talking much . Now if LG sayS that don't use internet then I must say that such smart phones shouldn't be marketed as a dead set if I'm not using the basic features .

I have given the set for servicing to Balaji services at gariahat kolkata and they also keep giving excuses and am not happy with the way the issues are dealt .

Another problem is that LG has given 2 numbers of mr.rahul verma (Mob No. - [protected]) who is the branch service manager and another of their personnel(Mob No. - [protected]) . Till date he has not picked up my calls on the number mentioned and neither bothered to respond . I will not leave this matter without dragging LG to consumer court and forum and will ensure this mail to be looked into by the highest authorities in consumer affairs department . Also would like to get a response from your national head or the eastern zonal head . I am a senior banker and being in a service industry such pathetic service delivery from LG is something had never expected . Want immediate replacement of the defective set and will accept any repairs on this . Its hardly a month I have purchased this and such quality is not acceptable .need a reply and also want an action taken on service managers .


The whole incident has resulted in a total financial loss of 27000 Rs to me as that is the price of the set and as the full set is defective it has to be replaced . The whole incident has also lead to a lot of mental harassment from LG s end as well as their service center personnel .
LG customer care with email id - [protected]@lge.com , have been sent many mails but they have all responded with false assurances and also faulty communication with no one contacting me from the company .

Spending 27000 Rs on LG mobile and then not getting any due replacement of defective set and neither a contact from the company is unacceptable.

Regards
Rahine Bose
Regional Manager
Large pvt sector bank
Kolkata
Mob - [protected]

I've purchased an LG frontloading automatic washing machine on[protected]. The warranty was 2 years. Luckily still under warranty. The machine is not working for the last two weeks. Lodged a complaint with LG on 7th july 2013. the id is RNA[protected]. Next day the technician came and found that the control board is faulty and needs to replaced. He promised to order the part and replace it when it arrive. But 10 days passed and no info from LG service and we are left without the service of washing machine all these days. I want it repaired immediately

Actually I bought LG 1 ton split AC 4month back from Shah's Electronic shop. After a month AC cooling system very poor and also one side flow completely stopped, I have been register my complaint to customer care and also directly I went to LG service centre which is located in vadapalani. They have told me will send service person , but till date nobody has come and rectified my split ac problem. I made complaint since march to till date. But nothing response from LG people . So hereafter I will not purchase any LG product in my future and also I am advising don't go for LG product.

I bought refrigerator single door 270 lt. as on[protected], from ANUJ ELECTRONIC, there was no cooling at that time , we make complain then engineer changed thermostat, after that door was not opening easily, then engineer changed rubber gasket, from last three month there is heavy moisture inside vegetable basket , after defrosting water comes from front side of door, all fresh vegetables are spoiling in the basket, we complain many times but no solution has been made till now , we want to change this model so you kindly register our complain and take action, thanks.

Hi, Writing a painful complaint regarding a new 180L - LG Refrigerator bought 6 months ago in Unnao District UP.

Refrigerator developed a technical snag - (Water dropping from Chiller Tray to shelf) around a month ago, Several complaints have been logged with LG customer care since then. Two engineers visited the house. Engineer could not repair the issue. Engineer suggested that since Fridge cant be repair, they will raise the issue for refund/replacement since it is covered for replacement/refund warranty in 1st year.

It is more than a month now and there is no hearing back from LG. My father is being taken into circles.
He logs a ticket with Customer Care, Customer Care says the technical team will revert in 24 to 48 hrs. No one reverts.
My father also called Local Area Office in Kanpur. People at local office are responding in irresponsible manner and harassing my father. They are saying replacing does not happen normally and they do not trust on problem explained and say that they will send somebody to fix this.

3rd of 4th complaint logged on 10th July, No body visited the problem site yet despite being assured by Manager of Customer care Mr Bilal that problem will be attended in 24 hrs.

Pl note couple of complaint numbers:
RNA[protected]
RNA[protected]

Name 1st engineer of site vist in June- Murari

Name of Local Area office Kanpur person responded irresponsibly - Nayar

Name of Customer Care Manager who assured but help provided - Mr Bilal

I am writing with utter sadness that these guys are spoiling the brand value of LG which is one of largest company of the world.
We have been customer of LG since long with almost all electronic items from LG in house but this is shocking to us now.

My father is retired not in good health and lost his eye sight completely, He is being harassed by LG folks
Looking for help. Pls help!!

Thanks
Amit Shukla
[protected]

Dear Sir,

I have purchased LG monitor TV 22" M227WA (908NLTR0G4697) from Soham Enterprises Nehru Place New Delhi on 10 nov 2009.

As per the Onnam offer I am eligible to get DTH set top box, connection+ installation + 6 months subsrciption free.

I have send all the details given below on 17 Nov 2009 to Spectramind's office
1. Completly filled DTH Claim vocher having spectramind original hologram.
2. Photocopy o fthe original invoce of purchase.
3. LG monitor TV serial No., model no. barcode cutting from the carton (original)
4. Demand draft of Rs 99 in favour of Spectramind marketing private Limited payebal at Delhi

But since today i have not received any information from them.

I think both LG and Spectramind are cheating customers. I have purchased this LG monitor TV only because of this offer.

Please do the needful

yours faithfully

Brijesh kumar chakrawal
[protected]

We are thoroughly diappointed with the new refrigerator we bought on May 26, 2013 from Sony Mony store in Vile Parle (W), Mumbai. We had issues with a leaking door which after making several complaints and phone calls was finally replaced last weekend. Now we have issues with ice being formed all over the freezer section. What is the point of getting frost free refrigerator if there is ice/frost all over. We had initially asked for a complete replacement of the fridge since it was a faulty appliance in the first place. Even then only the door was replaced. This is by far the worst customer service we have experienced.

I purchased refrigerator Model No.GL245 BEDGS on 13/12/2012 from your dealer OM Power Shalimar garden U.P. From the date of purchase the refrigerator start giving one problem after other. With in two months of purchase complaint was made for DOOR, Freezer , low freezing and Dip try, the problems were never resolved completely.
I believe with surety that this refrigerator was used in display before it was sent to my home against my purchase. This belief of mine turned into reality when on 18/06/2013, the door of freezer came down when we open the refrigerator. The beadings of shelves are so poor quality that they break as they are of wax. This shows that material used is of very poor quality and refrigerator is used in display which made its doors, freezing & freezer door very pathetic. Please investigate the matter as highlighted above
I would like to know why I have been cheated by supply the refrigerator which was used in display and material at beadings of shelves is very poor.
It is requested to replace my refrigerator because of following problems urgently.
1. Refrigerator freezer door has broken all of sudden
2. Try bedding of all shelves are breaks at all places, it seems they are of inferior quality
3. Dip try is not evaporating completely
4. Low Freezing
Rakesh Koul [protected]

Dear Sir,

Please find below mail which was forwarded to LG on 20th June 2013 but till date not even a single reply to it whenever we call customer care it is told we have forwarded your mail to the concern department I don't know if anyone is looking into this matter or not.

On 6/20/13, Adhish Patil <[protected]@gmail.com> wrote:
> Hi Team,
>
> This is Arun Patil a regular customer of LG household products, My LG
> LED TV 32 inch with Model No: 32LV3730.ATR was bought on 5th May 2011
> has unexpectedly stop working my Complaint No: RNA[protected], the
> device power's up but shows nothing on the screen its completely blank
> . LG engineer had given a visit and say's he needs to replace the
> motherboard of the above mention product, approximate estimate cost
> provided to me is Rs 4856/-.
>
> I would like to bring to your kind notice that the same part
> (Motherboard) has been replaced when my device was under warranty
> period please find my previous Complaint no : RNA[protected] .
>
> In this case I feel its a manufacturing defect in my device as this is
> the second time I am logging complaint for the same part for getting
> it to be replaced. I shall also not be eligible everytime for bearing
> such a heavy cost for replacement of the same part.
>
> Your customer care had provided me with the service department no :
> [protected] , [protected] were NO ONE RESPOND'S TO CALL at any point of
> time I was told that I would be replied within 24th Hour but there was
> no call from LG side , Head of the complain department Mr Sayed
> Ph:[protected] is OUT OF ORDER. Is this the way you serve your
> customer's???
>
> While choosing an LG product , "A promised service to the Consumer"
> was in my mind and without any hesitation, move ahead for buying your
> product.
>
> Futher If am also not responded on my email I would not hesitate for
> logging a complain in Consumer Court.
>
> Lastly A very uphappy customer of your's :-(
>
> Regards,
> Arun Patil
> ph - [protected]
> Alt - [protected]
>

I called the customer service department to evoke my free insurance but none of them were aware about the procedure and told me to call Bajaj Alliance. However they told me to call back LG for this.After 25 mins of discussion with customer service guy he confirmed from somewhere and did it.People sitting are not aware about company policy and kept on misguiding me about AMC charges also.
I am highly disappointed with the guy also who came to give demo as he told me to pay for AMC on the spot else the amount would increase by one thousand by next day which was a pure lie.
There is no one to listen in customer service department . Please train your people before sending them or allowing them to attend calls as they are very rude.

Name of person who came is Rajan ,his no is-[protected]
Name of service provider is Star service .Ph-[protected].

My brother received a interview notification which is really a fake. I just mailed to them to know what they really say. Totally fraud.
They ask to transfer to a sbi, manipur branch that too to a personal account of them. Here follows the mail conversation.
I think its totally fraud


Sir,
You can pay by cash deposit at any branch of SBI close to you.
Amount will be reflected with 10 Minutes only.
After payment send a scan copy of the bank deposit slip and your photo identity card for registration.
This is the process and you have to follow the procedure all other applicants have followed.


On Tue, Jul 2, 2013 at 11:16 PM, wrote:

Sir,
But actually its a third party transfer. So it ll take 24 hours to add your account itself, So we can transfer only by tomorrow
On Wed, Jul 3, 2013 at 11:40 AM, LG RECRUITMENT <info.[protected]@gmail.com> wrote:

Ok.
Pay to:
STATE BANK OF INDIA.
Acc.Name: MARY GRACE NUNNEM
Acc.No: [protected]
ifsc: SBIN0015027.
My Name is Mr Richard Branson.
Contact Number: [protected].
You have to register by today. We have information tomorrow may be holiday.

On Tue, Jul 2, 2013 at 11:01 PM, wrote:

Ok sir. Can you mail me the Account number and your contact number so that I can speak to you directly regarding this?


On Wed, Jul 3, 2013 at 11:25 AM, LG RECRUITMENT <info.[protected]@gmail.com> wrote:

Dear Sir,
The Security Deposit will be refunded on the day of interview.
This is just a registration process with the HR Department to know how many candidates will appear for interview.
Dont worry your money is safe and i will do my best to ensure you get placement with the company.
Mr Richard.


On Tue, Jul 2, 2013 at 10:52 PM, wrote:

Dear Sir/Madam,

My brother received a interview notification from you. Its really a great opportunity. Can you please clarify me what is the need for Security deposit in detail. If we arrange the transport and accomodation by ourselves, It wont be an issue for the company regarding the expense of the interview and we also dont feel doubtful about the security deposit. Is this possible?

Waiting for your reply.

SIR , I HAVE DONE FOLLOWING CORRESPONDENCE WITH ([protected]@lge.com) LG COMPANY BUT THEY HAVE NOT PROVIDED SERVICING FOR AC . MY MAIL ID IS [protected]@gmail.com

Respected sir ,

I have purchased one LG AC on 15.05.2012 from Amritsar and I enjoyed two servicing free of cost provided by you . But for 3rd and 4th servicing I could not called your servicing center in time , It is my mistake totally . As I choose your brand because your company provides best dealing with customers and the best quality of material ,So I hope that by ignoring my mistake you will give me chance to avail the facility of free of cost servicing . I shall be thankful to you .


With Respect and Regards , In expectation of your kind co-operation .

Sudeep Saini
Manager, Bank Of India
Zonal Office ,Amritsar
Ph : [protected]

Dear Customer,

Thanks for writing in to us.

In order to assist you with your inquiry, we require your Postal address.

Kindly send your complete address (along with this mail), so that we can do the needful.


Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]


Sir,

My postal address is as below .

Sudeep Saini C/ O K S Rekhi
H No : A - 114 , 2nd Floor, Ranjit Avenue
Amritsar ( Punjab)

Thanks & Regards

Sudeep Saini ( [protected] )


Dear Customer,

We acknowledge your concern & forward it to our Branch office in order to take an immediate step in this regards.

To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.

Thanks and Regards
Manoj| Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]


Sir,
I have not got any solution of my problem. Servicing personnel asking money for servicing where as it should be free of cost .


Dear Customer,

With reference to your mail, We would like to assure you that we have thoroughly reviewed your issue and feel we owe you our deepest apologies for the inconvenience that has been caused to you.

We wish to confirm that we acknowledge your complaint and same has been forwarded to our branch office of your area in order to sort out the issue on priority. Kindly grant us some more time to resolve your issue and we appreciate your patience.
In addition, we will be monitoring the steps taken and will guide them for your complete satisfaction as an elite LG Customer.

For any query regarding your complaint contact our Branch Service Manger Mr. Gurminder Singh Sidhu on his Contact number 0-[protected].

Thanking you and reassuring you of our best services always.

Thanks and Regards
Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com
Toll Free—[protected]


SIR,
WHEN I PURCHASED AC FROM YOU SELLER TOLD ME THAT I SHALL BE PROVIDED THREE SERVICING FREE OF COST BUT THEY PROVIDED ONLY ONE . AS YOU HAVE TOLD ME TO CONTACT GURMINDER SINGH ABOUT THIS BUT HE HAS ALSO REFUSED TO PROVIDE FREE SERVICING . I AM ATTACHING SCAN COPY OF SERVICING COUPON GIVEN IN MANUAL OF AC WHICH CLEARLY INDICATES ABOUT THREE FREE SERVICING . IT WAS NOT EXPECTED FROM A REPUTED COMPANY . THIS IS NOT A MATTER OF 200-300 Rs , I CAN ALSO SPEND THIS MONEY OUTSIDE FOR SERVICING BUT IT IS THE MATTER O[censored]NBELIEF IN FUTURE ON YOUR COMPANY , SIR IT CAN BE THINK A ETHICAL CORRUPTION BECAUSE YOU ARE NOT FULFILLING YOUR PROMISE . NOW I REQUEST YOU TO GIVE ME FULL AND FINAL SOLUTION AFTER READING ALL TRAILING MAIL IN THIS REGARD . MR MANOJ PLEASE PROVIDE ME YOUR MOB NUMBER TO ME TO CONTACT YOU DIRECTLY.

THANKS & REGARDS


SUDEEP SAINI
MANAGER
BANK OF INDIA,
AMRITSAR
[protected]


Dear Customer,

Greetings for the day!!!

We would like to inform you that your case is in follow up with us and our service personel will contact you at the earliest.


Thanks and Regards
Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]



RESPECTED SIR,

YOUR SERVICE PERSONAL VISITED MY HOUSE FOR SERVICING OF AC BUT REFUSED TO CARRY OUT SERVICING
FREE OF COST ,KINDLY DO THE NEEDFUL IN THIS REGARD.

THANKS.

SUDEEP SAINI
AMRITSAR



SIR,


PL REPLY

THANKS AND REGARDS ,

SUDEEP SAINI



RESPECTED SIR ,

KINDLY SEND ME YOUR NODAL OFFICER' S CONTACT NUMBER AND E MAIL ADDRESS .

THANKS AND REGARDS

SUDEEP SAINI

We had purchased refrigerator on 15.06.2013, which was found faulty on delivery and was assured to be replaced within 48 hours. However, there was no response from your end in-spite of repeated calls.Then we were assured that the refrigerator will be replaced by 04.07.2013 because of month end stock taking.Then we received a call on 1.07.2013 stating that you can not replace it and do a hell lot of formalities to go roaming the city completing those formalities and then you will refund the money.According to Lg Customer is totally jobless fool .I need the same model as soon as possible.



Regards,
Piyush Patwari
+91-[protected]/[protected]
(highly dissatisfied customer)



On Fri, Jun 28, 2013 at 9:04 AM, Piyush Patwari <patwari.[protected]@gmail.com> wrote:
We had purchased a refrigerator on 15.06.2013 bearing model no.17 BSJV .However when some people came for delivery and installation from your end the new piece turned out to be defective and we were assured replacment within 48 hours..However till date we have received no support from your end inspite of repeated calling.After paying Rs. 70,000/- if i get this kind of in the name of service then whats the use of taking LG service.

Regards,
Piyush Patwari
+91-[protected]/[protected]
(highly dissatisfied customer)

am purchasing a lg inverter air conditioner on 6th April 2013 , after installation thee product work properly around 10 days .after completing 10 days thee problem has been appear, & now also continuing thee problem. am forwarding this details to service centers, aerial service manager (ASM) & division service manages (DSM) those are tell to me don't operate thee air conditioner on particular mode. am asking to those peoples "why am not operating on particular mode , in thee company manual they don't say these conditions ".

finally am going to say is this product not satisfies rules of they are copyrights taken regarding product .they cheats thee all thee higher authority's & government all this .

my L G double door fridge purchased less than 2 years back stopped functioning ( no cooling).We have placed a complaint on 19/06/2013.The service person visited my residence on 20/01/2013. He identified the problem and assured it will be fixed in about 3 days.I recieved a sms stating the complaint is pending.In spite of repeated remainders there is no proper response from service department.It is very difficult to even contact them over phone.

Respected Sir

I am in receipt of a letter from Galgotias College of Engg & Tech, Greater Noida, where my son is a student of Final year civil and will be passing out this year in 2013. By this letter the College has asked me to deposit a sum of Rs. 45,000/- as arrears for last three years of the fees which is in addition to the fee of Rs. 93,200/- which was fixed by Appellate Authority Constitued under section 11 o[censored]P Private Professional Educational Institute (Regulation of Admission and fixation of Fees) Act 2006 for the year[protected]. The college in this letter have mentioned that they have received some interim order dated 3rd June, 2013 from the Appellate Authority for allowing for charging such additional fee and if I don't pay the amount of Rs.45,000/- before 30th June, 2013 than they will withhold the final degree of my Son.

So far as I know that the Appellate Authority has put a circular on their web-site in 2010 that the sum of Rs.93,200 per year is the final fee for the period of three years and they have again issued a circular in sept,2010 mentioning that the old students will pay the fee at old rates.

I fail to understand that how the fees can be revised once there is a policy to fix the fee for three years and how an institute accredited by you can blackmail the students on the pretext of such dues with withholding of degree which they have earned after spending four years in the college and after paying full fee and the dues of the institute.

Relevant Government orders and circulars can be produced if so desired

An early action shall be highly appreciated.

Please look into the matter

Thanks & Regards

Diwakar Vaish
[protected]

I am working in a central govt. department IIIM,(CSIR), Canal Road,Jammu. I made an advance payment of 2 numbers of 2ton split AC’s. One AC received on 23rd May 2013 and company showroom Comforts by Mittalts assured me that other one your will get in one week. Now around one month is over and whenever I call to showroom. They said Incharge is not there. He knows only the status of your order and disconnect the phone.

HELLO CONCERNED SIR/MAM,
I HAVE PURCHASED A MICROWAVE OF LG CO.I HAVE A SMALL FAMILY, SO MICROWAVE WAS USED JUST FOR HEATING WATER & VEGETABLES . FOR THE FIRST TIME AFTER PURCHASE,I HAVE USED MICROWAVE FOR BOILING POTATOES FOR 10 MINUTES AND AFTER THAT ,MICROWAVE STOP WORKING PROPERLY AND THEN WE CONTACTED THE NEAR-BY LG SERVICE CENTER - ELECTO DEVICE CARE , 6-E-16 JAWAHAR NAGAR,SRI GANGANAGAR,RAJASTHAN .
THE ENGINEER OF THE SERVICE CENTER CHANGED A PART WHOSE CODE IS 09B MAGNETRON ON 22 DEC 2012 & I PAID Rs. 1100/- FOR THE SAME & COMMITED THAT THERE WILL BE NO COMPLAIN IN FUTURE REGARDING ITS WORKING & WE ARE LIABLE TO HELP YOU IF THE SAME PROBLEM IS NOTICED IN FUTURE .
AFTER A LITTLE TIME,WE BOILED POTATOED AGAIN & THE SAME PROBLEM EMERGED AND SO,WE CONTACTED LG ELECTRO DEVICE CARE AGAIN & THEY GIVE US THE ASSURANCE THT NO CHARGES WILL BE CHARGED THIS TIME BUT WHEN WE VISIT THE SERVICE CENTER FOR TAKING ITS DELIVERY,THEY ASKED US TO PAY Rs. 1200/- MORE FOR SOME ANOTHER PART.NOW ITS BEEN 30-40 DAYS SINCE I AM CONTACTING THE SERVICE CENTER TO DELIVER THE MICROWAVE BUT EVERYTIME THE FALSE COMMITMENT IS BEING MADE BY Mr. RAMAN CHOUDARY ( SERVICE INCHARGE) THT THE MICROWAVE WILL BE DELIVERD BY TODAY EVERYTIME I CONTACTED BUT TILL NOW,I HAVE NOT RECEIVED THE MICROWAVE.
I REQUEST YOU TO TAKE SOME ACTION WITHIN TWO DAYS (i.e BEFORE 20TH JUNE 2013 ) SO THAT I CAN RECEIVE MY MICROWAVE FROM ELECTRO DEVICE CARE,SGNR , OTHERWISE UNFORTUNATELY,I HAVE TO FORWARD THIS COMPLAINT TO CONSUMER COURT,LOCAL NEWSPAPER AND TV CHANNEL FOR SOME STRICT ACTION TO BE IMPLIED AGAINST ELECTRO DEVICE CARE, LG SERVICE CENTER , SRI GANGANAGAR ,RAJASTHAN.

Cc : www.[protected]@lgindia.com
Cc : www.consumercourt.in
Cc : www.consumercomplaints.in
Cc : www.lg.com
Cc : www.grahakseva.com/topic/lg-service
Cc : www.consumerlaw.in/complaint-against-lg-customer-care
Cc : www.consumercell.com
Cc : forum.indiaconsumercomplaints.org
Cc : www.icomplaints.in

FROM
SUBHASH CHANDER
4-F-9,JAWAHAR NAGAR
SRI GANGANAGAR - 335001
RAJASTHAN
MOB.- [protected]
[protected]

I am struggling with this problem for the last 12days. on 5th June, I lodged this complaint with the no RNA[protected].

Subsequently I followed up on this complaint every day but the problem was never rectified. I was told the issue was with the PCB functioning and this was, after repeated followups was done today 17.06.2013.

However, the technician collected the money and quickly went back but even after 6 hours the fridge just does not cool nor is anyone in the service center of any help .i spoke to nagesh and shrikant in the service center at [protected] and apart from mouthing the same inanitities, there is little help that was offered.

I am extremely fed up with the kind of service and rest assured, would think 100 times before buying or recommending an LG product to anyone.

Let me know how I can escalate this complaint as I need this to be taken very seriously.

Rgds
sameer
[protected]