LG Electronics Complaints & Reviews

we have purchased a lg split air conditioner on 10.07.2010 which is still under guarantee period. compressor is being faulty, ac is not working since 1 month . we have already complaint many times. but we got a very poor response from LG. kindly look into the matter seriously.

http://www.lg.com/in/mobile-phones/lg-Nexus4-E960-mobile-phones Price of this phone abroad is $249 i.e. near around Rs 15000 in this poor economic market(1 US Dollar equals 62.63 Indian Rupee) And in India it is Rs.25999. I think if this gap is reduced it would help me..!!! Link is Here! I dont understand this! Please help. I really need this product! And how could you do this. this is year 2013 and a company like LG is doing like this and rest of the online store like flipkart are selling these product with hundred rupees less!! How this is possible!!! Really a matter to be looked upon!

i have purchased LG split AC in march 2012. in august 2013 it stopped cooling so i had registered complain for its service. service engineer from LG came on[protected] for inspection my request id ( RNA[protected]). he told that there is some problem in the condenser of the outdoor unit and it wont be repaired here, hence it has to be taken to there workshop, so i asked them to take it but they had asked more money for transportation, hence i took their address and left the outdoor unit to service station at bharuch office (gujarat) and asked them to repair soon. they assured me that it will be done in 4 - 5 days. but with regret i have to say that till today i have not recieved my split ac's outdoor unit repaired. i tried to call LG service centre for 7 days but still no response hence i again compliant to LG customer care regarding my issue, with request id (RNA[protected] on[protected]. and i was told that the authorised person from service station will contact me. but no response. its 20 days by now. than i some how took number of customer care officer Ms. ankita desai (M:[protected]) from call center, but she didnt even pick the phone nor replied. so again i called call centre for some one more responsible and superior, than i was given no. of area service manager Mr. chetan rajani (M:[protected]) and over the phone presented my issue on 14-09-13, and he assured me that i will get it repaired by 17-09-13. but still i haven't recieved, so on 19-09-13 again i reminded him of his commitment and told me that it will be delivered same day, but again i hah not. so again on 20-09-13 i called him asking for such irresponsible nature of the company for after sales service what are we supposed to do, so he told me that he will check with his service center and inform me, but till today i have not recieved any response nor the outdoor unit. its being 1 full month.

WAITING FOR THE RESOLUTION FROM LG ON THE FOLLOWING COMPLAINTS NOT Dear Service Lg India I am Nilesh Gotecha from Satellite Ahmedabad (380015) Gujarat. We had after various research and identification and wastage of time selected LG Refrigerator. It was our misfortune that we had purchased LG Refrigerator model No PMG314. 1) Very outset, he seller delivered it almost 7 days late as the same was NOT in the stock. It was delivered on 10th September 2013 WE THE CUSTOMER PUNISHED 1ST TIME 2) Secondly, fridge was installed and being new fridge we have purchased all the stuff/consumable and spend almost[protected] on various storage - WE THE CUSTOMER PUNISHED 2ND TIME 3) Very Next Day new Fridge Stopped working - WE THE CUSTOMER PUNISHED 3RD TIME 4) Engineers visited and confirmed that fridge is faulty and then went away - WE THE CUSTOMER PUNISHED 4TH TIME 5) No body called up from LG, we had called across without any call and update from anyone - No apology whatsoever for the very reason that such a costly product is not working and is being defective. Why no apology because we are the fools - the customers - WE THE CUSTOMER PUNISHED FREQUENTLY THE 5TH TO 10TH TIME 6) Blank day, our miseries, child had to go to school without milk no calls from LG and we have to do treasure hunt, who is who in the LG - why should they bother even when the faulty fridge is delivered, what is the problem with them - any one who has suffered is us. WE THE CUSTOMER SUFFERED FOR 11TH TO 20TH TIME 7) We got the numbers of some Triphati, nisha and we have called atelast 50 times to them along with the calls to toll free WITHOUT THE SINGLE CALL FROM YOUR SIDE. We are lucky if our numbers are lifted by them. We will be obliged if they will speak with us. WE THE CUSTOMER GET HUMILIATED AND SUFFERED FOR 21ST TO 100TH TIME 8) Aftr the round tables and frequent calls from our side your some GOD from LG has obliged us by announcing the options that either we wait fro 15 days for the replacement OR TAKE REFUND. Either you accept this OR GO TO HALE because we have sold you now its your problem - suffer it for the lift time. Should we still count the time we get humiliated or suffer?? NO ESCALATION NUMBER IS GIVEN TO US WHATSOEVER EVEN AFTER REPEATED DEMANDS. YOUR SERVICE TEAM AND MEMBERS OUT HERE ARE ARROGANT AND WE ARE NOT READY DEAL WITH ANYONE OUT HERE. Please note that it is we who had made outbound calls more than 50 times and after that your rude and non consumer friendly resolutions of refund is NOT acceptable to us You have only 2 options left with you to resolve: 1) Give us better model of the same capacity AT NO EXTRA CHARGES - We do not have trust on the current model PMG314 neither have patience to wait 2) If you want to refund refund the amount we paid for the fridge, plus the difference that we will have to pay for the purchase of the other brand fridge of same capacity plus Rs 10000 for our spoiled material plus Rs 25 lacs for the humiliations that we have suffered from the LG PLEASE NOTE THAT WE ARE NOT READY TO SPEAK WITH ANYONE FROM GUJARAT AND WOULD ENTERITAIN CALL IF SOMEONE SENIOR, CONSUMER FRIENDLY SENIOR PERSON SPEAK WITH US. Give you time till Monday 23/September /2013 afternoon 12 PM to respond to this email with the resolutions from either of the above alternatives ONLY. We will also file consumer complaint with the consumer forums and would make it sure that you refund the same with the compensation. It is also sure that we wouldnot buy any LG products in future with this kind of approach. Sufferer - Nilesh Gotecha

Dear madame/Sir, Most humbly and respectfully. This is to inform you that I purchased LG LED 42LA6620 TV on 07.09.2013 from your showroom Aditya Vision located at Khajpura, Bailey Road, Patna 800001, Bihar. On 15.09.2013 the screen of the TV went black and after that it was unable to start. I complained the matter to your service centre, Patna. To my utter dismay, I was provided servicing only on 18.09.2013 at 1930 hrs.Sir, LG is a name of super brand and not some cheap Chinese brand. I have always preferred purchasing LG brand. Therefore I request you to kindly replace my faulty set with a fresh one and set an example. When I tried to talk to your Service centre heads at Patna Mr. Irshad and Mr Sushant, they did not bother even to listen to my plea and put my cell number in reject list. I am seriously hurt with the apathetic and lackadaisical attitude of your service centre management. May be because this the first time I am dealing with the management. I hold high esteem for LG's management. If some lowly managerial staff behaves like some cheap Chinese company management, its a matter o[censored]tter disgust for the top management. After what has happened to me, how dare I recommend somebody to by your product? Please provide me the e-mail address of Global and Asia Pacific heads. I am also going to lodge my complain and request to Arthur Huang - Vice President sales, Bon Joon Koo - Vice Chairman/ CEO and Havis Kwon President and Ceo Asia Pacific if my request remains unheeded. I hope my request for replacement of faulty TV set will be conceded soon and for this act of kindness I'll ever remain grateful to you. Please disseminate this mail to all the concerned heads please. GOPAL TEWARY[protected] Mobile: [protected], [protected], [protected], [protected]. B-203 Deva Aptmt, Sheikhpura, Patna 800014.

I have made a complaint for non working of my tv on 27.08.2013. The technician came & on checking, he determined that the IC of the tv is faulty & needs to be replaced. He than informed that it will take about a week for the part to arrive. After a week he replaced the IC but the tv did not start so he informed that a new part will be available after a week. Later on he came back & removed the entire kit for testing & since than there is no response as to when the tv will be made in the working condition. Neither the lg complaint section nor the area in charge for such parts viz M S Services in malad west have been replying as to the status of my complaint. On the contrary the operator at M S Services is rude a & I am not able to speak to the manager as the operator neithe transfers the line to him nor does she give his/her phone number. Even after 20 days the tv is neither repaired nor any information is made available as to its status.

id : RNA[protected]. The above said LG wahing M/C was billed @ 12.52hrs of 09.09.2013 in Vivek Ltd, Tambaram II, and delivered by late @ 19.30hrs of 10.09.13. Beyond the repeated reminders given to LG customer care and service centre for installation, still nothing is done.

Please provide as much information as possible.
Hello Sir,
I had purchased LG model number GL-225FTD5 and serial number BMTZEBN(IN).The compressor is not working its lost the cooling gas.The service engine told me the expense around 1500 indian rupess.Althrough my compressor is having 4 year warranty.

please resolve this issue

Hi, This is a message to point out your absolutely shoddy customer service. It has definitely put me off buying an LG product ever again. I lodged a complaint for a malfunctioning microwave oven on your toll free helpline. 2 weeks later I am still waiting for the problem to be fixed and to top it all off, when I contact the toll free number again today, I am redirected to contact the service centre ??!!. I call the service centre and they ask me to lodge a complaint again at the toll free number ? What customer experience exactly do you think you are providing ? This is THE most incompetent one I have come across in a long time. My complaint #s: [protected] [protected] Yes, you read that right.....I had to complain twice! VIvek Sharma [protected]

I have recently purchased a Fully Automatic, Top Load washing machine Model: T80CME21P (Serial # 306NWPL027832) on 11-Aug-2013 from Bajaj Electronics, Hyderabad. The machine has developed a fault with its Gearbox and Clutch Assembly just after 20 days of purchase. The spin operation of the drum is causing a loud screeching noise even if the machine is operated without any load. I had raised a service issue for this (Ref: RNA[protected] on 8-Sep-2013 and the machine has been inspected by an LG Technician and also by a person from LG Technical Support. Both technicians confirmed this to be a fault of the Clutch/Gear Assembly. Since the unit is less than 1 month old with a confirmed problem with the Gear Box/Clutch Assembly, I want to get a FULL REPLACEMENT of the faulty machine with a new one on PRIORITY. I do not want LG to service/replace any parts which themselves will actually make the entire system more unreliable. You are requested to process this replacement claim on priority and revert with a confirmation. I tried contacting the LG-Customer Care Officer (Ms. Rajitha) on the cell number provided by Customer Support but all my calls went un-answered. -Ashish Mathur.

I am having an extremely bad experience with LG microwave. We had purchased it thinking it is the best quality but it seems it is no longer true. Our microwave stopped working after an year. they replaced the magnetron. The real story starts here Our microwave has stopped working like it did earlier...it does not cook at all....if kept ON for more than 12-15 mins there is no heating at all....it seems they have replaced with a defective magnetron or a third quality magnetron...despite calling the service guys multiple times they refuse to agree there is a problem as they would have to admit their scam. Please be advised against buying LG microwaves...I guess this must be true of all their products

My LG Microwave Oven is out of service for 1 full week. I have registered following complain , 1 week ago, however it is still not addressed .

Status Progress
Receipt No RNA[protected] Received Date 02/09/2013
Reservation Date 03/09/2013 Service type IN HOME Service

Our font panel is not working, and motor is not rotating. The front panel will need replacement.

The visiting engineer , charged us for his visit, however he is yet to repair/replace the panel and motor .
This puts up very bad light for LG brand . I specifically purchased LG for its best after sale service, however I am very disappointed with the quality of service offered.Please provide as much information as possible...

I had purchased a Single door LG fridge in nov 2012 which stopped cooling in sept 2013.I called customer care on 4 sept 2013.I briefed them about fridge is not cooling and also gas leakage is there.They assured that technician will attend problem after 24 hours.I called up next day they said the same till 5 sept 2013.On 6 sept technician said that your home is far away from service center. When I called up on 7 sept they said that our technician is not feeling well.and so on.Please take necessary action as soon as possible.

I have raised a request on 22nd August, 2013 for my Televisions model 21FA20Q. LG Services centre Engineers came in my home 23rd Aug and take a TV part for repairing in Service centre. Every time I call LG Customer care they say give us 24hrs your issue will resolved. Also I all Service centre, they say every time different (your TV’s part are testing, Engineers are not available, Your TV’s Part are not coming, if part are coming, we will replaced) But today date 5th Sep 2013 part was not replaced. I don’t understand how a company can do this when customer is ready to pay repairing+ Visiting + parts charges. Repair Request No. RNA[protected]. dated 22nd Aug, 2013 This compliant transfer to following Services centre Sky Services Sai Complex, Ground Floor, Opp Railway Track, Mira Raod (E)

Please provide as much inHello, I had purchased a 39 inch LG LED TV from UAE on 14th Aug 2013 with International warranty. As I had to fly the next day I was not able to check and test the TV. I opened the TV box on 16th Aug 2013 after reaching India and to my surprise the IPS panel was found to be damaged (Kindly note no signs of physical damage on the box). I immediately logged a call with LG customer care and was assured a call back within 24 hours. But there was no callout until 19th Aug 2013 (that too after constant follow-up). The engineer Mr Anil visited my place and checked the panel and said it won't be covered under warranty and need to be paid for panel replacement. That was a real shocker for me as I am very much sure that the TV was damaged during the transit as there were no physical signs of mis-handling of the box. I spoke to his senior Mr. Imteyaz and he said he would check with his HO. Now I have been trying to reach Mr. Imteyaz but no success (as the call is not been answered at all). This is the worst experience I had with a company/organisation (though being a techno/ gadget savy I have dealt with many organisations). Here I would like to highlight some very key points: 1) No timely updates to the customer as per the guaranteed hours. 2) The customer is being kept to constantly follow-up and still remains without solution for more than 15 days. 3) The call being cancelled without any updates to the customer. 4) Mental harassment to the customer. Can someone urgently look at my issue and contact me to get my TV repaired ASAP. formation as possible...

For the past 2 weeks, I'm engaged in a fools' errand - trying to buy 3d glasses to go with my LG plasma TV. As these are sold only by LG directly and are not available with dealers, I have had first had horrendous experience of LG service. 1. I registered online with my name number, address, and fish - the web page does not allow me to select Plasma TV's at all !! I thought up quickly on my feet and entered a LCD model at random and explained my predicament in the email body. Then I was asked to select when it would be convenient for the service to be done. Filled that up and got a RNA no xx, Yippee - I was done and could wait for my new glasses. 2. 2 days later, I was still waiting. Guess I was wrong, and LG wants to make things interesting and eventful, then only our lives will be good. 3. So I called the 24x7 customer service 1-800 number and after playing 20 questions, I was informed by earlier request has 'been closed' and they would raise a new one to be fulfilled in 24 hrs. I got a new RNA number and another promise to fulfill in 24 hrs. 4. Guess again - yes, noone called and the day after, when I called, I was offered another RNA, as the earlier one was 'cancelled' . Wait, this time I even got the number of the service center in my city as a bonus. This time I wrote down the RNA number as[protected]. 5. Tried calling the direct number, and the phone rings but nooone picked the phone all day. So called 1-800 again and was told it would surely happen the next day. 6. Today, I got a message that the second RNA too is closed, stating the reason 'Customer self-repair' whatever that may mean. Tried calling both - cant get through. Wondering whether I should continue in the game, or simply buy universal 3d glasses tuned for LG. But whatever I do next, I am correlating this with a rip-off service I got on another LG product in 2011, and decided ' no more LG for me'. If I ever want to scrimp, I'm buying locally made, cheap products, and if I do want service, I will go with Samsung/Whirlpool etc, Life may not be Good, but it will be better! Regards Manoj [protected]

We had purchased a LG fridge (side-by-side door) on 27 July 2012 from a renowned dealer "Em Dee Electronics" , Sadar bazar, Delhi Cantt. It functioned fine for good one year. We got a call in July 2013 from New Way Electrotech, WZ-1 Rampura Opposite Ashoka Park Metro Station, New Delhi-110035 that we have not got our fridge serviced since we had purchased the fridge so we should get it done, as after completion of first year the free service would not be valid, hence we called the service engineer to service end of July, 2013. After the free service, the service engineer advised us to get the AMC as a routine sales call but we told him NO as this fridge is a new and expensive fridge, and it would work fine. He started following up for the AMC repeatedly for a few days and on our repetitively telling him NO he told us get the AMC done it would be beneficial for us only, else we will be in problem with the fridge soon. A few days after his call we noticed as the fridge started giving trouble in terms of "icing" (no ice was being formed ). We ignored this issue unless one day the freezer stopped freezing but the other half- fridge was working perfectly fine. We called the same number (agency) from where the service guy had come initially thinking they are from LG for checking the engineer who came charged us 300Rs and did some adjustments post that even the fridge stopped working and cooling in the fridge and freezer stopped totally. Here on my inquiry we came to know that LG has outsourced its service to its electronic equipment to private showrooms as per the area and the person who came was from a private Agency. We had called the service center of LG last Thursday, August 29th, 2013 withe the request ID RNA[protected]. One of LG's outsourced Engineers came to visit and said its a "Gas Choking " issue and would come in a day to repair it. It has been 5 days the problem has not been resolved after repeatedly following up with them.. We had bought one of the best model available out of the LG fridge that was available at that point of time but in almost 1 year of time the fridge has starting giving trouble and I think it is due to the service engineer who had come to do the service, for his commission he purposely did some adjustments that the gas started leaking and the fridge stopped working within almost one month of the service done by him. What kind of dealers do you authorize for LG product's service/ repair???? It seems we are cheated. I want you to send a person from LG company and not from any of the private agencies that you have authorized, to check and replace the fridge as the problem has been created by your authorized person in an expensive LG product or we will be forced to move this matter to consumer court to get the fridge replaced.

I have purchased a 47" LED on 21/10/12. The company offered warranty for 1 year. On 11/07/13 the set developed some problems. I made a complaint in the company's toll free no. The complaint no is RNA[protected] on 12/07/13. The company's official inspected the set on 13/07/13 and asked for a week's time. After not receiving any response from them, I complained many times( RNA[protected] on 25/07/13, RNA[protected] on 12/08/13) but this did not yield any result. Every time they ask for a week's time. Kindly help..

This is to state that I, Sri Dipesh Saha of 5 North Panpara road, P.O. – Talpukur, Dist – North 24 Parganas had purchased one double-door refrigerator of LG make (model number GL - 254AM5.BLIZEBN serial no 105NRLW054912) from M/s. Sankar Electric vide tax-invoice/challan number 1503 dated 01.05.2012. But from the night of 24.08.2013 we observed that process in the fridge was malfunctioning. We formally lodged our complaint through toll free number [protected] as well as through the M/s Sankar Electric and accordingly had received a sms mentioning complaint number as RNA[protected]. Consequently your service man named Mr. Sukhen Bose ( cell number [protected]) had inspected the fridge on 28.08.2013 – during inspection he informed that this particular model of LG fridge had a in-built defect and as a consequence of this defect the gas got exhausted just after 13-15 months from the date of purchase. LG company would rectify the defect at their own cost – not only that, if the same problem persists after filling up of gas or other rectification process required in the fridge, the same will be replaced by a good one. He assured us that another person would visit our house by Friday or Saturday next (i.e. 31.08.2013) for the sole purpose of remedial measures. But it is unfortunate that till today (i.e. 31.08.2013, 8-30 pm) no representative from your end has come to our house for filling up of gas or other remedial measures. We make contact with your Sodepur unit (cell number [protected]) a number of times but no fruitful action has been taken by them. As a result we are facing a lot of troubles in our daily life. It is requested to take immediate steps so that my fridge is repaired by 01.09.2013. Your kind intervention is highly solicited. Thanks, DIPESH SAHA cell no [protected]

i had given for serivce vehcile no TN02AT 8962 in month of Feb 13 for 3rd service Now mid aug when i had tyre puncture,i was looking for jockey rod / wheel spanner i am shocked that both rod/spanner is missing.it is new one & not used till now. I am totally upset on the entire episode & 100% your DSC -SAIDAPET svc station had taken this Logic here being tubeless,punchture first time it had happened.Hence there is least possibillity that i will come to know I am also holding RegMgr svc.ACcessories are not taken from the product.Now i am totally upset on this.Find below esclalation mail sent to your MID where i did not get any reply