LG Electronics Complaints & Reviews

Hi, I had purchased a LG frost free refrigerator around 4 years back and from last one year I am facing the problem of frost deposition inside the freezer compartment of my refrigerator. I have registered a series of complaints with LG Customer Care for this and everytime their service personnel visits me he tells me different reasons for deposition of frost. Here I am quoting the different reasons as quoted by service personnel: Incident 1: The service personnel told me that you are not closing the gate of your freezer properly hence the frost is being deposited. My solution: I started closing the gate properly and also keeps a watch on it and close the gate properly everytime. But still same deposition of frost. Incident 2: The service personnel told me that you are keeping temperature very low, hence frost is being deposited. My Solution: I set the temperature as prescribed by him, but still the frost deposition is same as previous. Incident 3: The service personnel told me that you some sensors of your refrigerator are not working properly, you need to replace them. My Solution: I told him that please go ahead and replace the sensors. He replaced the sensors and handed over the bill to me. But still nothing could help as frost deposition is still the same. Incident 4: The service personnel told me that the gasket of your freezer door is not in good condition and you must replace it. My Solution: I told him that go ahead and replace the gasket of my freezer door, but when he got new gasket I just compared it with old gasket and to my surprise they were in same condition, but as per service personnel, the older gasket had become very tight, hence door was not closing properly and hence the frost deposition. Then he replaced the gasket and charged me around Rs1300. But the still the same problem exists. Incident 5: The service personnel told me that you are keeping huge amount of stuff in your refrigerator hence the frost deposition, so he told me that either I should reduce the stuff in refrigerator. He also told me that I should stop keeping the stuff in freezer for some days so that frost deposition would end. My Solution: I immediately reduced the amount of stuff in freezer but still the same problem. So, here I would like to question LG Electronics that is it so difficult to accept their mistake whatever it may be in the refrigerator and resolve it. Even I had paid some amount two times but still they were not able to resolve the problem. And in the last incident the service personnel told me to remove everything and stop keeping stuff in my freezer to check whether frost deposition is reduced or not, so its like if I have a vehicle and there is some sound in engine, so company-man will told me to stop using the vehicle so there will be no voice. I expect LG to resolve my problem at the earliest and they should also answer to the hassles I have faced and why my problem was not resolved even after paying hefty amount in name of service and spare parts. Regards, Aditya Disappointed LG Customer

Hi i had given the phone for service at kh road lg service center Bangalore. Complain RNA[protected], i had provided all the information about the issues i was facing. I had also informed that if the issue is not resolved i will not accept the detected piece. But the advisor told the issue is resolved after keeping the phone under observation for 2 days. The initial issue of the wi fi direct is still not resolved. When i select a file to send it doesnt give me wi fi direct option... i didn't pay so much for a defective piece of phone????... i don't care what u do and how u will resolve this but i don't want a defective piece... because of this phone i have faced lot of issues. On top of that 2 days without a phone,

After service i got is the same old phone with the same issue...i am not sure how many times i have expressed my dissatisfaction against LG... I need a replacement of the phone or i will take tgis further... :(I am not sure if the 3 issue is even addressed...

With great disappointment i would like to bring to your notice that i had lanched a complain with your customer care regarding my micro wave oven problem ( ref no: ran[protected]. The next day a service representive came and checked the problem and said will check with his manager and get back to me. They asked for the bill copy which also we have handed it over to them in person at their office. After 4 days i received a call from the manager, salem, tamil nadu. He enquired the problem and said will get back to us. But it is 3 week now. I have not received any communication from any of your representatives. We are unable to use the oven for the past 1 month. Is this the reward for buying your oven.

My contact no [protected]
Mail id a.Prasanna.[protected]@gmail.Com

When we complained that our LG refrigerator was not working in the first week of Dec 2013, after several calls, one service engineer Saravanan came, inspected the fridge, said that someone called Raju will come and left. Raju came on 8 Dec 2013, replaced some parts and filled the gas. He said that if the fridge didn't work after this, the compressor might have to be replaced. The invoice amount came to Rs. 1305. The fridge still didn't work. We called again and complained. By March-end, Saravanan came and inspected the fridge again. He said that he didn't know what was wrong and Raju had to come. He spoke to Raju from my house and said that Raju would come on Sat 29 March. When I spoke to Raju on Sat morn, he said he would come at 4 pm. NOTHING has happened till now. When I called this morning, Raju claims that we wouldn't have waited for him as he didn't get a call from us at 4 pm on Sat!! As Raju is on leave, he gave us Samraj's number who is not picking up our calls. The food in the fridge has got spoilt on 3 occasions and there has been so much wastage. What do we do?

Dear sirs I wish to make a complaint of LG Tv which I purchased on 12th Feb 2014 from Dubai. I made a complaint of the same on 13th Feb 2014 and the complaint no. is RNA[protected]. The TV is still in LG service centre with no response and no information about it. I WAS GIVEN A DEFECTIVE TV AND WAS TOLD THAT THE PANEL WAS NOT WORKING AND THEY DO NOT HAVE ONE. I AM BEING HARASSED FOR NO FAULT OF MINE. IS THIS A PRODUCT SALE OR DAYLIGHT ROBBERY ? With a company of LG repute, it is very depressing and surprising. I strongly wish to report that the company does not seem to be interested in their own reputation. All phone calls and complaints have no result. Kindly take up the matter seriously and urgently and provide a new TV or refund the money. Waiting for an urgent response Thanking you Mrs.Poonam Agrawal [protected]

1. I bought a LG 3D LED 42 TV Model 42LW5700 Sr. No. 107PLPM036512 on 13/9/2012 for Rs 85, 000/- and within 11/2 year on 12.3.2014 the Panel of the TV crashed and TV became non functional and useless and the TV is BLACKENED. 2. The LG Repair man told us at first that it would cost Rs 10, 000. 3. He later offered to use a trick: we buy the Service guarantee for Rs15, 000 and wait for 1 or 2 months and then claim that TV has stopped working and use the guarantee to get a new panel. 4. Then again LG service people changed their stance and said that the new panel will cost Rs 34, 000/- and the above trick will not work. They also wanted us to get a Service guarantee for Rs 15, 000 to cover future disfunctionalities. 5. What I fail to understand is: How is it that a TV manufactured by LG world’s NO 2 brand of TVs has a panel that goes “Kaput” in 2 years and less and costs consumer more than 1/3 rd the original price? 6. How is it thet LG manufactures and sells TVs at exorbitant prices and then tells customers to buy a service guarantee immediately to ensure that if the product fails to function the repairs will be done within the guatantee period free of cost i.e. only Rs 15, 000 to be paid for comprehensive cover. 7. Is then the LG product and my TV manufactured of so low quality that it will immediately stop working and only a Service guarantee will save my from being set on fire by LG by charging me exhuberant rates for non performing bodyparts? 8. Is this the South Korean LG strategy to loot Indian consumers and how is it that VIDEOCON and SAMSUNG TVs bought by my friends even before 2012 are working fault free and that is no pressure to sign and pay for a service guarantee?” 5. Is it part of the strategy of LG to double sales by 2015 as observed by Mr. Yasho Verdhan Verma, COO, India Operations, LG Inc, who said in an interview: (WWW.Livemint.com ) 28 MARCH 2014 IN ASSOCIATION WITH THE WALL STREET JOURNAL ”The Indian unit of South Korea’s LG Electronics expects to double its revenue to $9 billion by 2015 as rising incomes and growing urban households expand the consumer durables market in Asia’s third largest economy. “Last year this industry grew by about 12 to 13%, this year we are expecting it will grow by about 14% and next year around that figure.” Does the strategy involve manufacture of substandard products and then multiplying the income by selling service policies to protect from defects.Is this what has come out from LG Twin Towers in Korea? Well let me remind you of the consumer protection law in India which states that substandard and defective products should not only ne NOT manufactured but also be fully reimbursed by manufacturers to protect the consumer.Let me also draw your attention to a Court case C.C.No.641of2007 BETWEEN: Chereddy.Janardhana.Rao.and LG Electronics in which the Court ruled against LG and directed replacement of the product plus damages. There are numerous such instances when LG has to bear the blunt of Indian Consumer Protection Laws. To make a long story short> A. I want immediate replacement of the damaged part(Panel) which has made my TV useless- with the cost being borne by LG India. B. I also want suitable compensation for the trials and tribulationspain and suffering I have gone through to set right my investment in an LG product and that investment is of no mean amount at almost Rs 100, 000 and also the pain, suffering of listening to all the LG about service guarantee and hogwash to make more money- all going on and on for the past 15 days. C. If the above is not done within 48 hours of the receipt of this Mail, My lawyer will not only proceed to file a suit against LG Managers described above in The Consumer court including the MD in Seoul, Korea but also lodge an FIR for criminal conspiracy to cheat at the Dhantoli police station, Nagpur. Should the police refuse to file an FIR I shall be constrained to approach the High Court of judicatureof Bombay( Nagpur Bench) with a criminal writ for a direction. I am sure the Court and the Police will be pleasd to note the many brushed with the law that LG has had all over the world in its attempt to seek to make more money by hook or crook some of which are listed below in the foot note and which I intend to highlight most suitably before the authorities). Hence I await your response for an amicable settlement of this issue. Thanks Dr Uday Dokras MBA (CALSTATE, USA) Ph D (Civil Law, Sweden) LL.B.Nagpur, India Former Advocate of the Bar Coumcil of Maharashtra nd currently COO- GLOBAL LOGISTICS PS: 1. On December 5, 2012, the antitrust regulators of European Union fined LG Electronics and several other major companies for fixing prices of TV cathode-ray tubes in two cartels lasting nearly a decade ("Philips, LG Electronics, 4 others fined 1.47 billion Euros for EU cartel". The Economic Times. 5 DEC, 2012. ) 2. The company was penalised for failing to meet its commitment to make products free of polyvinyl chloride (PVC) plastic and brominated flame retardants (BFRs) by the end of 2010. 3. LG is listed in Greenpeace’s Guide to Greener Electronics where it ranked 13th (jointly with Toshiba) out of 15 leading electronics makers in November 2011, scoring 2.8 out of 10.Here the company scored badly on the Energy criteria, being criticized for setting a weak target for the reduction of greenhouse gas emissions and not making renewable energy part of its low carbon strategy. 4. "Guide to Greener Electronics - Greenpeace International". Greenpeace International. warned that LG risks incurring a penalty point in future editions as it was still being listed as a client of Asia Pulp and Paper (APP) who have been linked to illegal logging and deforestation in Indonesia 5. Choice magazine, in independent tests of popular LG fridge models in 2010, found the energy consumption in two models was higher than claimed by LG. LG was aware of the problem and had offered compensation to affected customers. 6. In November 2013, it was discovered that some of LG's smart TVs silently collect filenames from attached USB storage devices and attempt to send them back to LG's own servers, although as of this writing the web application does not exist and the purpose of this is unknown. The same television was also found to send program viewing data to another LG-affiliated server which is in operation. Shortly after this blog entry went live, LG disabled playback on its site of the video explaining how their viewer analytics work and closed the Brightcove account the video was hosted on(DoctorBeet's Blog: LG Smart TVs logging USB filenames and viewing info to LG servers. Doctorbeet.blogspot.fr[protected]. Also Goodin, Dan.[protected] Smart TV from LG phones home with user’s viewing habits, USB file names. Ars Technica.[protected].Source:https://web.archive.org/web/[protected]/http://us.lg...⇄ and view-:http://us.lgsmartad.com/main/main.lge 7.. In 2004, LG made 4A-rated water efficiency claims for numerous washing machines before they were certified. LG gave undertakings to theAustralian Competition and Consumer Commission (ACCC) to provide appropriate corrective notices and upgrade and maintain its trade practices compliance program. LG had offered compensation to affected customers 8. In 2006, LG overstated energy efficiency on five of its air conditioner models and was again required to offer consumers rebates to cover the extra energy cost. "CHOICE exposes false energy claims by major fridge manufacturer, LG, for its GC-L197NFS". 9. LG Electronics’ environmentally friendly North American headquarters in borough of Englewood Cliffs in Bergen County, New Jersey, having received a favorable legal decision subsequently being appealed based upon building height issues.

for the past two weeks a red line has been appearing vertically across the led tv( specifications--26LV3000, Lg Led Tv) brought from Biswajit Furniture, Prop--Ashok Kumar Sinha, South Birnagar, Raiganj, Uttar Dinajpur, on 1st Jan, 2013. Kindly send your mechanic soon to solve the problem within this week.

Dear Sir, I have purchased a LG LED in the month of Nov. 2013 under the ongoing Deepawali schemes from Reliance store at Sector 10 Dwarka, New Delhi. After few days I raised a complaint regarding the performance of TV to your customer care. The executive visited my place has offered me a cable to connect with home thearator (Got under sale scheme of TV). After few days I have again made a complaint to your customer care regarding installation of wall mount supplied by LG. The executive visited my place has did the wall mounting work and informed me that the cable supplied by your executive is faulty. I again complaint to your customer care, but I have not got any solution till date. Almost every day I am getting a call from your executives regarding my complaint but no one is giving me any solution. I have written a on line complaint in this regard on 24th March, 2014 but still not received any reply from their end. You are kindly requested to do the needful to replace the faulty cable ASAP. I am looking forward for your prompt response. My address and contact number is appended below. You can also check all the complaints made by me in your records. Thanking You Chandan Singh Flat No. 26, Pocket - 3 Sector - 11, Dwarka New Delhi - 110075 Ph. No. [protected]

to whomsoever it may concern. We live in mumbai and We have got a split AC of LG. recently we observed some problem in the functions of cooling in our AC so we registered a complain on the toll free number of LG from where our complaint was passed to the local agency which handles this service work. A technician visited our place and said there was a gas leakage so some another technician needed to come who wil come the very next day. He took the service charges plus taxes from us. Now it's three days since that day no technician showed up again and on calling up that local agency the staff talked to very rudely with us. To the extent that they said the technician came your house was locked. Liers we have ensured to be at home since last two days and waiting for that guy. Inspire of repeated requests that it's summer so please make the request progress fast they are least cared. It's shameful for a reputed company to work so carelessly after taking service money from the customers. At least give the technical work to responsible local agencies.

To whom so ever it may concern I brought LG LED seven months back, and now it's remote and manual operation is gone freezed, dnt expect such performance from LG hope I get reply and solution on this Kaustubh Badkar +91 [protected]

On 7/3/2014 i registered a complaint for display defect request id rna[protected].
On8/3/14 i rec'd sms complain is in process as parts have been ordered
On inquiry on 10/3/14 i again receive a sms dated 10/3/14 parts are on back order
On 12/3/14, after further inquiry i receive a sms parts have been ordered to lg
On 15/3/14 after contacting the manager mr prashant of malad area service centre i receive a sms your service request rna[protected] is closed reason discontinued part i talk to mr prashant he cofirms the reason
I want to ask how can such a big firm commit amc fascilities till 2015 take the charges from consumers and then discontinue the production of parts of the same product of which you promise please explain why i should not approach the consumer court for compensation my tv costed rs 86500/-
Mrs pais
Dt.21/3/14

Dear Sumit, Kumar, LG Team, There have been a fraud LG center run by the Imam(PH:[protected]), Rajendra & Jatin(PH:[protected]) in Noida. Since 20 days, these guys have been bouncing on the following request on each other and not bringing to common solution of the repair of my LG AC. Just now I got confirmation from your call center that they have marked the request closed and there is nothing pending for delivery. If needed please tap the call center call from this no:[protected] Request ID Open Date Status Close Date RNA[protected] 28-Feb-14 3:20 PM Closed as confirmed by LG call center 28-Feb-14 5:30 PM RNA[protected] 28-Feb-14 3:20 PM Closed as confirmed by LG call center 28-Feb-14 5:30 PM I hope LG senior team can take action against these fraud people. Thanks & Regards, Rishu Gupta http://in.linkedin.com/in/rrishugupta India Mobile : +91-[protected];

Company name: LG Packers & Movers Company site: www.lgpackers.in Contact Person :Ramesh [protected] I got my goods shifted to Pune from Delhi. It took them 21 days to bring my goods and were brought late in night. I was told by someone called Rajbeer that my goods will reach in 4 days. On receiving, my goods were in all together different packages/cartons. Cartons sent from my home were seal packed by tape and were signed over it. My Mattress were not even packed in anything. On asking about cartons, lame excuse was given that since the carton got tore off so we changed it. They intentionally delivered in night so that I don't have time to check. After they left and on cross checking all items at home, I found my BRAND NEW RICE COOKER was missing. They charged me 3% as insurance but never gave any document for that. I MENTIONED ON RECEIVING THAT ALL GOODS ARE PACKED IN DIFFERENT PACKAGES They even don't have there career in which they brought my car. It is some other company's truck in which my car was brought. I received my car on 22nd day with missing side view mirror and dented from front/right and that too at 12 in night. Moreover there were grease stains on seat covers and couple of scratches on door & boot plastic. They brought somebody's goods in my car. On asking for damage money said they will get it repaired. They ran away at that time. And on calling and asking about my Goods, Car and Documents, Ramesh/rajbeer/Dayanand stopped picking my calls.

Hi i am Amit i purchased 75000 rupee LG side by side refrigerator and now it has stopped working and no one cares so i would suggest you to think few times before purchasing any LG product because their product and customer service is worst available in india atleast i came to know now. I had purchased LG side by side Refrigerator 1 year ago and now it has stopped working so i called their so called customer service where they said the issue will be solved in 24 hours now its 3 days and nothing yet. My Complain number rna[protected] My mobile Number [protected] Their kalyan service center is so bad that they have been saying our representative are on the way they will reach u in 30 minutes or they are near your home they will reach their in 10 minutes from last 3 days but no one has arrived to solve the issue. All out products inside are LG side by side refrigerators review, LG side by side refrigerators service, LG india customer service review, Lg Fridge Review, Lg Side by Side Fridge Review

We had bought GC-B217BPJV model side by side refrigerator on Feb, 2012. We started having problem in Jan, 2014 where the refrigerator stopped cooling. We registered a complaint RNA[protected] on 01st week of January, 2014. LG Team first attended the case post 3-4 days after multiple calls. The engineer spent almost 3-4 hours and replaced coil, refilled gas etc. and took a charge of Rs. 3370/- from us. Refrigerator worked for couple of days and then again the same problem. Ice will not form and remain in liquid form. We made several follow-ups to the engineer: Fayaz His Supervisor Chandrakanth After several (at least 50 calls), Mr. Fayaz came again and spent another 2-3 hours and did the same thing except replacing coil. At least that is what he mentioned, since he was reluctant to speak to us. And guess what, after couple of days same problem. The follow up episode started and this time we would have mad 100 calls and finally one day the LG team came and took the refrigerator for a repair. They mentioned that they will return it post a week. Again called multiple times and every time we were told that the refrigerator is on observation. Then they did not have enough men to carry the refrigerator back to our house which continued for almost 2 weeks. Then finally one day we get the refrigerator back. Now after 3-4 days after the receipt, we are having the SAME damn problem. Today it is 10th March and the problem which started on 01st Jan is still existing. Now we are at a stage where we cannot take it anymore. I will go to any level to ensure it is addressed. The first attempt is by sending this email. Regards Prem [protected]

Hi, I bought a LG washing machine with drier for INR 77000 on 10 February, 2014 from Manish Sale, Gwalior, Madhya Pradesh (an authorized LG Electronics/goods distributor). The bill number for the same is "2014/LG/GTF/347". The LG washing machine number is - F1418RDSER. I was told by the representative that the drier would dry the clothes in such a way that they would be 100% dry and will not require any ironing (the reason why I bought that machine home). However, this was not the case once I bought it home. Whenever I try to dry my clothes in the machine, they become so hard that it is impossible to iron them, the clothes lose their softness and become hard. Had this been the case, and I would have known earlier I would have bought a 18-20, 000/- worth machine which dries the clothes 80% and the remaining needs to be taken care of. I have complained about the same at Manish Sales, Gwalior from where I bought that machine, asking them to take the drier back and refund me my money or replace it with the 80% drier machine. But, it went unheard. I had complained there on the very second day of purchase i.e, on 12 February, 2014. Since my complaint went unheard, I logged a complaint on the LG toll free number on 25 February, 2014. They had quoted me the complaint number to be "RNA[protected]" but I have not heard from them since a long time now. I am really helpless and it seems all the money that I had put to save my time and efforts and make my life easier have just vanished somewhere instead giving me a hard time to deal with the product. Please help me out. Regards, Sudhir Jain Gwalior, Madhya Pradesh. (+91)[protected]

Dear Sir/Meme

My Self Rajeshkumar J. Prajapati I have bought brand new refrigerator from your one of dealer known as a Vishvakarma Enterprise, located at Silver star Complex, Chandlodiya, Ahmedabad – 382481 Gujarat. Dated as on 13/10/2013

Refrigerator Detail;
Model No. – 318PNQ5
310 Litters
Colour; - Wine Gardania
Price - 31, 600.00
Payment Mode - Cash

I am a badly hurt customer of the company. I am facing problem of water leaking inside or out side since the date I have bought refrigerator from your Authorized dealer and I have complained number of time`for this issue to below mention responsible Person of your company, Complain register Mobile No - [protected].

1) Customer Care
A) Complain No.- RNA[protected]
B) Complain No.- RNA[protected]
C) Complain No.- RNA[protected]
2) Gujarat Service head ( Mr Atulbhai)
3) Kripa Sankar Tripati
4) Nisha Nahivar ( Ahmedabad)
5) Parthiv BarotDear

I am tired to communicate with your company's peoples since last 4 months but they are not given proper solution of water leakage problem as well as not given proper answer, they are just given us wrong promises like they told me we solved your problem tomorrow and day after when I called the person and ask about the problem they did not remember me after 10 minutes communication they recall me and again given to me next promises to solve the problem.(This two person given always wrong commitment Mr.Kripa Sankar Tripati and Mr. Parthiv Barot ) Basically they all know very well this is defective piece and sold this out to customer anyhow, which they did and now they are trying to mesmerize me .


After requesting number of time to clear my issue I asked the question to Mr Parthiv Barot why you people are taking too much time and you are given always wrong promises than he was angry and shouted loudly and told me that whatever you want you can do you are not my boss to ask this kind of question after lessening him I am shucked I have no idea what can I do. I can not expecting this kind of services from LG Electronics Company.

Last two month we are facing problem at the level all foods and vegetable which keep inside refrigerator are destroyed due to continue water leakage and who can pay for this ? every day we are facing this problem after spending big amount.

I request LG senior executives to come up front and provide me justice.

Finally, I request to you that I want that the amount paid be refunded to me along with the compensation as I have suffered lot of stress, as well as inconvenience caused to me and my family. I don't want to continue any relation to this kind of company ...who can not able to solve problems...whom can not manners how to talk with customer...I need my money back on urgent bases

If you are not ready to pay my money with in a week, I will take legal action as well as involve Media against the company you people are cheat us you people are given defect pic.


My Contact Detail;
Rajeshkumar J. Prajapati
M: - [protected]

I am having a LG-P500 phone right now the battery is not working when I try to find out the battery in the mobile shops nobody is keeping and also when I went to LG service center at Bapuji Nagar, Bhubaneswar, they are also saying we do not keep these batteries. So what are you saying should not we purchase LG mobile phones. I had made a blunder mistake purchased LG phone. Also it is automatically switching off if keeping some time ideally.I will next two days if my complain in not solved then I will definitely go for other way. Name :Jati Ranjan Sahu Mail ID: [protected]@gmail.com Mobile No : [protected]

i am running from pillar to post to have a spare freezer door of a single door LG refrigerator ( model number :gl-241sa4) It was bought in 2008 ( just 5 yrs ago ). When everything else is functioning fine, i am being forced to buy a new refrigeration for want of a spare which may cost only 200-300/- rupees. This is ridiculous for a company like LG Any body pls help me regarding this. My number is : [protected] regards

Sir i bought a LG TV set customer ID RNA[protected] . It is not installed yet nor I could communicate with my service provider .Because he is not available in his mobile[protected]. Please arrange for installation. My Phone No[protected] ;[protected] Pradip Kumar Bisaws Vill Kendua P.O Bulbulchandi Dt Malda West Bengal 732122