LG Electronics Complaints & Reviews

My complaint Number is RNA[protected] . I raised my complaint in the first week of November and I am still awaiting a resolution for my complaint. The original problem with my Microwave was that its buttons were not working on starting up . To resolve my problem, since I have an AMC (Annual Maintenance Contract) i raised my complaint at LG service center, Shivpuri, Madhya Pradesh . They inspected the problem and told me that they would raise...

My complaint Number is RNA[protected]. I raised my complaint in the last week of October and I am still awaiting a resolution for my complaint. The original problem with my TV was that it lost volume on starting up and I had to manually turn it on from the menus. An LG service engineer visited my place since I have an AMC (Annual Maintenance Contract) and after inspecting the TV set, informed me that the motherboard of the TV needs to be replaced. He told me that they would raise a request from the company to provide the necessary parts required to repair the TV set but after two weeks of calling several times, I was informed that the part is not available with the company and that they would pay me a compensation. After another two - three weeks of calling them up repeatedly they informed that the company has decided that they will pay me a sum of Rs.15000 since they did not have the part required for repair. After a week when I'd called to follow up the case, they inform me that they will also take away my TV in return of the compensation. Now when I tell them that I do not want to, what is effectively sell them my 42 " LCD TV to them for Rs.15000, they tell me that I have no other option other than doing that since they have stopped manufacturing the part. Why did LG give me an Annual Maintenance Contract for which I had to pay Rs.4346 for a TV whose parts they had stopped manufacturing in the first place? What I would like from LG is to repair my TV since I have it covered under their Annual Maintenance Contract and I have no interest in selling them my TV for Rs.15000. They are not doing anything but stalling my case and my AMC ends on the 4th of January 2014 This is the worst ever customer care experience I have ever had. I have already spoken to the following regarding this case Mr Amarnath The LG area Manager for the TVs section for Hyderabad, Ms. Rajitha The LG Customer Care Officer for Hyderabad, Mr. Sai Venkat The LG Service Center Area Manager None of them have been helpful neither friendly. They are all rude, and never get back after several promises that they "would definitely call back". I had to keep calling them up to get the status of my case.

Dear sir/madem, I have purchased LCD TV 4year back, now screen has been damaged I requested to replace the same which would be cost around Rs 6000 to 7000 but customer care representative replied that model is out of production, due to this I have to bear loss of approximate Rs 30000 please guide/ help me. Regards Rupali

Dear sir, i have booked a complain vide rna no: [protected] dated 20.8.2013 for replacement of spin cover of my semi automatic washing machine model no: wp9521 . Service engineer of tezpur, assam visited me for sample and told me that i will get the spare within 01 week. But still now no action from service center. I contacted to service center numbers of times but they told that spares not available. I booked 01 more complain vide rna:[protected] dated 10.12.13, but no result. My washing machine become useless for me and i am facing a lot of difficulties. So that this is my humble request that if the lg company unable to procure a simple spare parts, then don't sell the said model washing machine in future.Please looked into the matter and do the needful.

Pravash sarkar
Tezpur, assam
Mb-[protected]

Sir, We took a LG side by side fridge Item no. B217BLJ PL LG REF on 11/10/2010 for Rs. 51, 300/= from K.K sales pvt ltd 17/33 M.G marg allahabad. After expiry of warranty in a year the fridge went wrong for which i had to pay. A company representative suggested AMC as the part of this model is very costly which was also done for Rs. 11000/=. In last one year the fridge had gone wrong for 3 times that too at main occasion time. Last time it got off just after id ul azhaa in 0ctober 2013 when it was filled with meat. Within 2-3 years their had been more than 6 complaints and fridge to be taken several times. since the fridge is large with more than 500litre it causes rottening and smelling in whole house when it gets off. As ladies at owners house are working at a school it becomes very cumbersome. For last 3 months the owners are running without a fridge as only a 100litre fridge is provided in substitute of a 500 litre fridge. The company people are not getting the fridge repaired after the last complaint of october 2013 (complaint no. RNA[protected]RNA[protected]RNA[protected] the company people are making pressure to go for exchange of this fridge with new fridge and only 28000/= will be returned for old fridge inspite of AMC. On talking to mr vikas a senior executive in banaras of company he denies to give any thing in writing but says that you have only one option to exchange the fridge with new fridge from which rs 28000/ will be deducted. On giving reference of consumer forum he said to just try if it had helped anybody. Is it fair. We to get the fridge exhchanged for new and with AMC coverage and compensation for the mental agony.

Dear Concerned, One of our customer is having problem is getting his washing machine repaired, The details of whom given below: Customer Name: Praveen Pai Address : s/o late g.v pai, g.h pai compound, carstreet, mangalore Contact No: [protected] [protected] Washing Machine purchase date: 1/10/2008 Model & Serial No: lg w/m f/a T7516HN---SL NO: 810NLGB017543 Complaint Number: RNA[protected] YEARS WARRANTY) Now the issue is: customer is not having extra warranty card, and he is saying he has been told about the extra warranty by the lg promoter at that time, but doesn't have warranty card. Kindly resolve this issue on priority and oblige, Thanks & Regards, Sharath Branch Manager [protected]/[protected] Pai International Electronics Ltd Ground Floor, Abhiman Plaza Bunts Hostel Circle, Mangalore [protected]/4262999

LG is not replacing LCD despite promise. The LCD was under Annual Maintenance Contract . Since last one year LG company is promising to replace its' part but has not done so far. Since last 4 months, LG is saying that amount will be refunded but despite completing all formalities ( collecting Affidavit etc.), nothing has been done. Please look into it. Shashi

My new fridge stops cooling . I raised complained 3-4 days ago with no. RNA[protected] and still no engineers attending my call which is supposed to be attended in 24 hrs. I took the service center no. from customer care executive- Balaji services. Balaji manger looks sleeping, I called 15-16 times on their cell no. but nobody is responding. I followed up my complaint ( with 1800 ...) more than 5 times still no response. they gave me Officer no. of customer care executives, same no response. Sometimes I really want to use foul language to make them understand my anger/frustration. It may value advice to people, LG is very poor in customer service..highly dissatisfied.. I expect reply. My no. [protected]

We have a 2 ton LG split ac, which is under an AMC with LG electronics- Gennext services. This AMC has proved nothing but disastrous and disappointing. We have had multiple issues with the service center. To start with they do not respond to calls to come and check the ac until they are yelled at. And when they do the only reason for a non working ac seems to be "no gas". Evidently that is the only thing their technichians are only qualified to say In September the ac was taken the ac for a gas leak and kept the ac with them for 15 days- apparently the workshop was being shifted and thus the issue. Once we got the ac back, in October there was an issue of no cooling. we followed up for 12 days to get a check / pick up done. Again it was a gas leak. This time the ac was taken for a week. And in November the ac was again not working. This time the technician says a "gas top up is required", when we ask why it happened he tells u "its anybody's guess" so the ac was taken away for a top up again which lasted up a week and now the ac is again not cooling. One tecnichian came looked at it on 3rd morning and said senior will come- apparently he could not figure the issue and stating as issues for the 4th time since September would become too obvious on what kind of rougues they are being. However no senir has showed up and calling them is futile as we are only getting dates for pick up we need this issue to be addressed as we now fear that parts are changed / damaged on purpose by them. the compressor seems to have been changed for a shody one

we have logged complain to lg customer sevice under RNA[protected].It is almost One and half months and the issue is not resolved.how long we have to wait for this.customer service has give n the number of princy who is not bothered to call back and we have to chck the status.such a big company and this is the way to treat tge customers.we have called thousand times and everytime the time is getting extended.please look into this issue and request your urgent feedback on the issue

Reminder no-5
Dear Sir,
I paid the initial payment and completed the installment producer also on 18.08.2013 for purchase the LG. Refrigerator and microwave oven. Receipt no.AD-2666 dated on 18.08.2013. Before pay the money the manager told with in 24 hours we will deliver the materials. But till (after 2 months) the shop S.C.SHAH & CO (P), 59 (Old No.28A) 1st main Road, Gandhi Nager, Adyar, Chennai-600 020, phone[protected]/66. not deliver the few important materials of microwave oven.
I asked the shop through phone the sales man misbehavior with me and told we donot deliver the materials what ever you want you do it. The staffs not cooperative with the customers. The staffs not at all lifting the phone also. So please do the needful.
M.Michael John Bose
Phone;[protected]

Tha Worst activities of the S.C.SHAH Company. Please go through the link of complaint against S.C.SHAH & COMPANY .

http://www.consumercomplaints.in/?search=S.C.Shah

The S.C.SHAH & Co Cheating activities
1.Complaint from BEULAH ALFRED: NOT WORKING
I purchased Samsung Refrigerator model No RT26 Slim on 15/05/2006 from S.C.SHAH & Co.Teynampet chennai. In October 2007 the fridge stopped working and the company sent its Technician who refilled the gas and collected a sum of Rs 1094 inclusive of service charges for attending to the d...
2.Complaint from mohamed yoosof; Complaint for not Installing the New Microwave Oven
I have purchased a samsung fridge 41 EMB from S.C. SHAH & Co, on
14.03.2002. Model No. SR Code = 41 EMA BOM SR 40WG2/EXTL
SL.No. 727442BT200219Y.
For the above fridge two shelf trays have been broken. I have approached all your Samsung.
3.Complaint from s murugan; not received courier
i have purchased on one ton ac from s.c. shah & co. P Ltd, velachery, chennai 42. they have miss guided and sold me duplicate a.c. and not provided warranty card/service providers address. they are also not responding to my letter sent by courier, regd. post and email,
4.Complaint from P.Chengaiah; Complaint for not Installing the New Microwave Oven
My name is P.Chengaiah, I bought a samsung LCD TV bearing the model no. SAMLC 32 A SAMSUNG LCD 32 A 550 SERIES 5 from S.C. SHAH & CO(P) Ltd, 158, Anna Salai, Chennai-02 on 17/03/09 at the cos of Rs 37, 500. Right from the beginning there is no clarity in the screen, though i am using D...
5.Complaint from sandhya ajay nahar; No response or proper track of customer information
hi this is ajay nahar
the fridge is registered in my wifes name, we bought whirlpool doubledoor refridgerator in 2006 from s.c.shah mount road, we have already called 2-3 times the executive and spent money which can be verified with whirlpool itself.
moreover for the compla.
6.Complainant7353018; Washing Machine Problem
I have purchased Samsung Washing machine (SAMWMI SAMSUNG W/M 82 VS LEC) from S.C.Shah & CO (P) LTD, Anna Nagar, Chennai on 18/01/2010 & it is not working from 13/03/2010 I have logged a complained ( complaint number – [protected]) with the dealer and the engineer came & try to ...
7.Complaint from John bose; Not deliver the important spare parts of microwave oven... Dear Sir, I paid the initial payment and completed the installment producer also on 18.08.2013 for purchase the LG. Refrigerator and microwave oven. Receipt no.AD-2666 dated on 18.08.2013. Before pay the money the manager told with in 24 hours we will deliver the materials. But till (after 22days) the shop S.C.SHAH & CO (P), 59 (Old No.28A) 1st main Road, Gandhi Nager, Adyar, Chennai-600 020, phone[protected]/66. not deliver the few important materials of microwave oven.

The S.C.SHAH & CO Regularly cheating the customer. So above evidence is enough for the cancel of the company's license.

Respected Sir, I had a Lg GS190 mobile, ..few days ago i had a problem in this...One day my get switched off fully i mean fully shutdown...we went one mobile lg mobile service center in pondicherry, , , they got the mobile from me...after one day they give back to me...and they said your IMEI Number get problem...but phone switched on...that service center name is RISHI COMMUNICATION, lg authorized service center, 169, TKP towers, lenin street, kosapalayam, puducherry-605013... and also they not get any service charge from me, they not give any receipt...but phone get working while i do 20 times or 30 times switch on and off after 5 min it ll goes that problem invalid sim...Sir i want proper solution sir...that service center person not giving proper answer and also i m not getting any idea in IMEI NUMBER...

To, LGEL National Sales Sir, This was my 5th purchase from LG (1 LED TV, 2 LCD TVs, 1 Window AC purchased earlier in last 6 years). Never had a problem with any of the above and being a brand-loyal customer I put my money on a split AC (1.5 Ton) about 7 months back in bangalore. Cooling problem started after a few days and during the first service this was discussed with the service engineer who somehow managed to convince me that the machine takes time to tune itself (something that never happened till date). I didn’t escalate this as in Bangalore I don’t require AC frequently. I made a formal compliant again today, and the service engineer reveals that there is a mechanical problem with the unit and that they can FIX it for me. He also mentioned that for similar problems after the warranty period I’ll be charged around 3.5K. My concerns – 1) I’m not saying that product can’t have fault, but it’s rare with Air Conditioners especially when it didn’t undergo heavy usage (I use AC very rarely due to Bangalore climate ) 2) I believe that the product sold had innate fault because none of my LG products purchased earlier gave problems even after heavy usage 3) If I accept the faulty and FIXED product now, this might become a regular source of pain after the warranty period Expectation as a brand-loyal customer – 1) Since the machine is still under warranty, I urge you to replace the unit. I’m extremely uncomfortable with the fault – fix – run – fault – call the customer care cycle As a final note – I refuse to believe that an Air-conditioner can show signs of mechanical problem with so minimal use and so soon in its lifespan. (Have one LG AC running in my Calcutta home without a trace of problem for many years now). It is a fair expectation that you will give a replacement instead of offering a mere FIXING given that I'm warranty ? Order Number - [protected] Registered Number - [protected] Regards, S.Dasgupta

Our dish washer was purchased in March 2012 and it is continuously getting repaired every 2 months due to various errors like IE, OE etc. The LG service team is the most horrible you can ever imagine, their response time is more than a month every time, they need a thousand reminder phone calls, emails to action. They are a bunch of liars, incompetent fellows who have no idea and inclination to satisfy a customer. NOBODY SHOULD BUY A LG PRODUCT, EVERYONE SHOULD BOYCOTT LG TILL THEY LEARN A LESSON. Right now, I am running pillar to post as these guys are not able to service my Dishwasher for over 20 days. The Manager Vijay Soni ([protected]), Y Chandrashekhar ([protected]), are all not fit to be in service. I can write a ten page history on the incompetence of their services. They refuse to give the numbers of their Heads like Vinod Kumar, Head of Customer Service etc. who I think are equally incompetent without any idea of what is going on in the company and not intervening in repeated complaints. Is LG top management listening to these complaints, I think they are blind and very soon they will be out of business if this situation persists. I am writing hoping that there will be at least one individual in LG who is not shameless and will take immediate action to rectify my dishwasher. What is the Korean CEO of India, Mr. Kim doing? Don't you fire the incompetent guys in LG, why is this being run like a government department? Kannan My latest LG Complaint Number is RNA[protected]. I can produce many more such numbers showing your dubious history of customer service.

We made the mistake of purchasing a range of LG products costing approximately Rs 3 Lakhs on retirement and settling in Kottayam, Kerala. Unfortunately, we have had the following items stop working:- 1. In the month of June 2013 our refrigerator, LG DIOS 567 L217BSXV costing Rs 73, 780/- stopped cooling and it took LG eight days to fix the problem. We had to shift our frozen products elsewhere during that period. 2. In October 2013, one of our split ACs stopped cooling and it took 14 days (including 2 days when we were out of station, which was informed to LG service) and four visits by LG technicians to fix the problem at a cost exceeding Rs 5, 000/-. This particular AC was used for less than ten hours totally. 3. Now we our TV, LED LG 32 inch 32 LM6400 (costing Rs 52, 700/-) has stopped working and we have approached LG service. We hope not to have to wait for repairs indefinitely again. We use these products carefully and there would be no reason for any damage as a result of misuse. I can only presume that LG is supplying sub standard products as I find such frequent damages most unusual and detrimental to the goodwill of any decent company. I am sure everyone will agree that this rate of failure is very unusual.

hi, i have taken extended guarantee of microwave for 4 year, after lapsing of 3 year, cavity problem occurs in MW and LG people informed that this part is not available and even in future will not be available. So as per company policy we refund your amount on depreciation basis, which is very penny amount that is approx Rs. 1200/- approx as per company representative. it is noted that i had purchased the extended warranty in Rs 2900/- for 4 year and at the time of purchasing the extended warranty, LG people not informed about this situation means taking extended warranty is cheating with customer, if company is unable to provide the warranty, that at least return full amount of extended warranty fee with 18% interest per annum. pls resolve the issue. i am totally unsatisfied with the response of LG customer team and appeal to all customer do not purchase extended warranty product. my mobile no. [protected]

We have bought two AC from Kolkata from a LG dealer at our site Farakka, Murshidabad west bengal. Now both the AC are not working at our Potable Cabin situated at Farakka opposite of NTPC Plant. Please send your service engineer immediately to our site to resolve the issue. Regards, Uttam Ghosh Sr Manager Commercial Jindal ITF LTD, Farakka

I am a permanent LG product user, using LG Washing Machine, TV, AC, & Fridge/ Refrigerator..Suddenly my Tv did not work yesterday night when it was playing. Power goes into the system but the screen displays nothing.The model No is..21FA2RG & the serial no is 709NLUS047534, ..the date of ourchase is 01/01/2008. Pl. do the repairing job as quick as possible.

i bought new lg LCD TV and it is damaged with in 8 month. so it was in warranty period so i go to the dealer and tell the problem they said lg service center is responsible and now i went to the lg service center and tell the problem. they came and check tv. they came and check tv almost 3 month but they couldn't repaired it or replace it. i talked to Delhi center of lg TV and everywhere what ever i do for my tv but tv is still damaged condition. now i registered my case in district consumer court. but here is also i got no repose my case is in court and i get every time new hearing date from last march 2013.

I went to LG dealer - Priyanka communication, sector 14 Gurgaon and book 8082PRR microwave and asked them to send me the pack piece but I received 8087ABr when we asked why was this delivered sales man say mam 8087 is the best product bla bla bla... When I was firm on my question and said that I liked 8082PRR and want that product only they said that they don't have in the stock so I said you can get it from the company / distributor in return the answer is the rate is increased by 2000 so they can't arrange the same and LG has stopped 8082PRR. I need the resolution as 8087ABR is given to us forcefully I need help - if they don't have in stock how can they sell / promise me to deliver the product so what the product rate is increased next day is that my fault I am really depressed with this I don't know what to do, I don't even feel like to make anything in it feel so stressed out and upset looking at that microwave - feeling real cheated :( PLS note - When I said I will complaint this matter in consumer court - they laughed and said we have a good lawyer to deal such things - I am surprised by this statement Awaiting for your kind help Thanks Nisha Salvi [protected]